# Page 7 | Shopmonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Shopmonkey the right Auto Repair solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169022/Shopmonkey/reviews --- Shopmonkey 4.6 (263) [View alternatives](https://www.capterra.com/p/169022/Shopmonkey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Page 7 - Reviews of Shopmonkey ## Showing most helpful reviews Showing 151-175 of 263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NM Nahim M. Shop Manager Sporting Goods Used the software for: 1-2 years ### "Customizable & Great for Customer Communication!" April 16, 2021 5.0 Pros The customization of the system allows us to set it up to work for our own workflow, both for our fulfillment and service team. Work and updates are easily trackable. The system is also great for customer communication which is very important in all industries. Cons Some customization requests take longer to happen but at least the Shopmonkey team cares enough to have a feature request page where users can vote. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) customer commuincation and customization for our workflow Review Source JS Jeff S. Owner Automotive Used the software for: 6-12 months ### "Revolutionized Our Business" June 17, 2020 5.0 I really can't say enough good things about this software. My background is in software design and engineering and I worked for a software company that had a service management product. This blows anything away that I've used or had experience with. Pros Ease of use. This software has an incredibly easy learning curve. Whether you're coming from a server/client based software or another web-based software - this software is easy to learn and fast to respond. It has revolutionized our business and I would not look back or anywhere else for an alternative software. Cons There really isn't a thing that I don't like about it. Extended features like purchase orders and tracking parts could use a little polishing but other than that, the core of the software is fast and rock solid. Review Source TR Todd R. CEO Automotive Used the software for: Less than 6 months ### "No Support whatsoever" April 19, 2023 3.0 We've cancelled and moved on to Zoho due to lack of support and cost structure for multiple entities. Pros Stripe works well as integrated for credit card charging. Cons We've been locked out for 2 days. There is no support. Chat support is non-existent. Urgent matters can't be handled. Review Source EM Eric M. Owner Automotive Used the software for: 6-12 months ### "We Love ShopMonkey & There Team" September 21, 2021 5.0 5 Stars Hands Down Pros We love the easiness of the program it makes estimates and invoices so easy to make, send, and approve. but bst of all shopmonkeys team is prompt , unserstanding, always up for suggestions, they are the best and the only ones for us Neighborhood Autocare & Customs Thank Yall ShopMonkey Cons no Cons at all there are great and there program is too Reason for choosing Shopmonkey there team is awesome Review Source MA Matt A. Build Advisor Automotive Used the software for: 1-2 years ### "Eurocharged Orlando's thoughts " December 17, 2020 5.0 We love Shop Monkey, it has helped us become way more efficient which in turn lets us do even more business. Pros The customer service is YEARS ahead of any other software or program I have ever used. I have never been so pleased with a support team in my entire professional career before. They actually listen to your issues and ideas and sometimes will implement them that same day with a new update. 20/10 will recommend to anyone who needs a service like this. Keep up the amazing work! Cons There are some small clerical bugs but nothing that really prevents me from doing my job. These issues are so small that I'm trying my hardest to find any sort of real issue, but could not. Review Source DC Drew C. Owner Automotive Used the software for: 6-12 months ### "Great Features, Excellent Support, Frequent updates" December 11, 2019 5.0 Quicker accounting processes. Less time spent on the computer, more time in the shop. Great for tracking employee hours. Pros I like how well the software 'flows'. It is pretty quick to learn and become efficient with. I especially like the support team. They are constantly listening to their customers and improving the software! Cons I currently don't have any cons. As with any business software, there are times when you have to adapt the software to your situation, but then any of the small things that I was bothered by end up getting addressed in a future update. Alternatives considered [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reason for choosing Shopmonkey Better Flow. Easier to work-through the flow process. Review Source MK Max K. Owner Automotive Used the software for: Less than 6 months ### "Shop management software for the next generation!" August 12, 2019 5.0 I have waited for a long time for a new shop software and finally found it. I can't be more satisfied. I am giving Shop Monkey 6 over 5! Pros I was shopping around for a shop management system for at least 6 months. I tried most of the big names in the industry. There was some really good software but they were way too expensive. So I kept searching. When I found Shop Monkey, the first thing I was impressed with is the user interface. It's so clean, easy to use. You don't need to watch 300 videos to understand how it works. If you can use a cell phone, you can use this software in no time. The second thing and my favorite feature are that you are always in contact with the customer thought the texting function in the software. Everything is there. Customer service is just perfect. If you have a question, these guys reply back in minutes. Shop Monkey is the next big thing in the Automotive Software industry. Cons The software is missing some minor stuff but these guys keep updating it every day. Reason for choosing Shopmonkey The user interface, texting from the software, instant answers to my questions and its price. Review Source AK Alex K. Service Manager Automotive Used the software for: Less than 6 months ### "Highline Motorsports Group, LLC. Shopmonkey Review" November 12, 2018 5.0 We took a gamble jumping on board and have been extremely pleased with the Shop Monkey software. The guys running it are easy to get ahold of, receptive to bug issue changes, and talk to you like an actual person vs. some tech support agent from overseas reading off a prompt. All the functionality we need as a shop we can do with it, its been an invaluable tool for us as we are a new shop and any assets we can get to help us get going are awesome to have. I would absolutely recommend Shop Monkey to any small or large shop out there! Pros The UI design is very modern, fluid and well put together. Looks great and works great as well. Functionality such as being able to simply text/email customers notes, estimates, questions, etc. instead of having to spend time on the phone is fantastic. The design is very self-explanatory for the most part and easy to jump right in and start using. Tech support is excellent, am able to talk directly to the guys who build the software often within 30 seconds of needing support, and they take suggestions for improvements and apply them quite often. We previously used a very popular shop management software and hated it, made the jump to Shop Monkey and have not been disappointed. Cons Nothing major to report, just a few odds and ends here and there, few functionality/display issues, but tech support is always right on top of it and releases are put out relatively often with bug fixes. Review Source NF Nikki F. Business Owner Automotive Used the software for: Less than 6 months ### "No Better Shop Management Tool" March 15, 2021 5.0 We are really happy with our overall experience and will continue to use shopmonkey to run our shop. Our business is small right now but we are aiming for big growth. I love that shopmonkey can grow with us. Pros User friendly, easy to learn and a great layout overall. I love that we can two-way message clients, order parts and track our business success. Their price is very fair and having different options to choose from means that you only have to pay for the features your shop really needs. You are not forced into one high price to cover features you may never touch. Cons Not really a con, but it would be amazing to have a shopmonkey mobile app in the future for doing business on the go. The mobile site isn't too bad, but it doesn't always work on my phone. An app with a nice mobile layout would be perfect though. Switched from [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) The other program did not work the way it was promised and most of the promised features were not actually available yet. Review Source JC Justin C. CMO Automotive Used the software for: Less than 6 months ### "Intuitiveness if the name of the game" April 29, 2020 5.0 All listed in first box - great product all around and increases productivity and efficiency. Pros The intuitiveness of this product is remarkable. Other products have an archaic methodology and are just flat our cumbersome to use. When I think it, I see it, I use it - that's how it should be and that's how it is with Shopmonkey. The other aspect that is absolutely huge, is the efficiency of the technical support, and the expediency in which it happens. This product is in line with the way we do business as a shop. We are a membership based shop, the only one of it's kind, and in our view Shopmonkey is also the only one of it's kind. Cons The only thing that I would really like to see, is that Shopmonkey really needs to integrate directly with WorldPac as they are a huge supplier to many people and are very efficient at that they do as well. Using a third party entity, like Parts Tech, doesn't have the same efficiency. I know Shopmonkey is working on it, and I hope if happens soon. Review Source CP Cheryl P. Receptionist Automotive Used the software for: Less than 6 months ### "Shopmonkey Review" August 21, 2019 5.0 Overall experience with Shopmonkey has been very good. It has helped in many ways. Pros What I like most about this software is that it is very user friendly and keeps things very organized. Also, I like that it links to QuickBooks. Cons What I like least about this software is that when you look at the pricing page at the bottom where it says payments and the charges seems like there is an extra charge to each of the packages. It should clarify that it is for the credit card processing and that it is optional because it did not look like it was and when I asked I found out it was. Alternatives considered [AutoFluent](https://www.capterra.com/p/77240/AutoFluent/) Reason for choosing Shopmonkey We decided on Shopmonkey instead of the other products because they had great customer service, available to answer questions immediately without me having to call and wait on hold. Also, it was more user friendly for the owner who does not like technology. Review Source BR Brad R. Owner Automotive Used the software for: Less than 6 months ### "Best Damn Software" December 3, 2019 5.0 Support for the product is unmatchable. Chat boxes are responded to during business hours and respectably fast. Prompt solutions and information. Pros Everything. But the man thing is how fun and interactive the software is. It's easy for on the fly quoting and estimate building. Vehicle checkins are simply done, and just looking up the vehicle by the Plate is probably my favorite feature. Cons Shut up with that kind of talk. Theres nothing negative about this software, in comparison to any of the other softwares. I spent more for this software but I was able to condense 3 different programs into 1. Worth the price difference. Reason for choosing Shopmonkey Fully-featured-all-in-one-bad-ass-software. Review Source MH Michael H. Owner Automotive Used the software for: Less than 6 months ### "First and Last Shop System" August 20, 2021 5.0 A problem that Shopmonkey fixed for me was the constant strain to calculate sales tax, markup pricing, and really staying organized. 10/10 experience all the way around. Pros The best part about this software is the customer support and service. When you need an answer the team at Shopmonkey make it extremely easy to get you your answer. Also, tracking Sales, tax, and workflow is a game changer. This is an amazing software. Cons No cons whatsoever. Review Source OT Oliver T. Owner Automotive Used the software for: Less than 6 months ### "Game Changer" June 25, 2021 5.0 Love it so far. Pros We have been using Shopmonkey for over a month now and it has definitely changed our business for the better. We used to jump around from program to program and manually do a lot of the things that Shopmonkey does for us automatically. Our new shop is 3 times larger than our old shop so we knew that we needed to find a quicker way to do things. Shopmonkey was 100% the answer. Cons Compared to other scheduling apps, I feel like Shopmonkey could improve a bit more. Calendar: I'd like to see the names and appointment types for each day. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Research and your videos. Review Source RC Rachel C. Service Writer Automotive Used the software for: Less than 6 months ### "Shopmonkey is a life-saver!" September 15, 2021 5.0 SUPERB!!! I've already recommended it to a couple of friends in the industry! Truly couldn't find a better system/service provider anywhere! Pros The ease of use and customer support are unmatched. I can do everything i need to easily and quickly! Love the layout as well! Also the ability to communicate with customers so easily is very much appreciated! Cons Honestly, nothing. I have had no problems at all and anything I haven't been able to remember how to do the customer support is always there and helpful and timely in their responses! Reason for choosing Shopmonkey The ease of use, layout, Carfax integration, and ease of customer communication! Review Source Minkyo J. Graduate Student Education Management Used the software for: 6-12 months ### "Run an auto shop? This is a true game changer!" April 18, 2022 5.0 Pros My uncle runs an auto shop and I suggested he try this to manage things that he used to manage manually and he LOVES it. Cons Didn't have anything bad about this software Review Source AA Alex A. owner Automotive Used the software for: 1-2 years ### "Easy-to-use service " February 24, 2021 5.0 its awesome product, i would say if your not using this product that you at least try free version and you will be hooked. Pros overall this is awesome software and helps me every day day to day job. makes my invoicing 100 times easier. having great customer service behind your side is like having someone right next to you if you need help. Cons so far i have been using this product over a year and don't have any issues with the product. speaking of the future i can see customer service helping me every step of the way. Review Source JT John T. Owner Automotive Used the software for: 1-2 years ### "Great Product and even better service " February 2, 2021 5.0 Great bunch of folks to work with. I cant say enough good things about them Pros The software is very customizable. The customer service is lightning fast and cant be beat Cons There are things that do not exactly fit to every application seamlessly but I am not sure anything would do that feat Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) New Business Review Source CS Cahl S. Owner Automotive Used the software for: 6-12 months ### "Best shop management software I've come across. " December 6, 2021 5.0 Very pleased with the software. Pros Ease of use. Customize-able. SMS messaging to and from customers for fast, easy communication. Cons Labor times parts procurement is off from time to time. Review Source CD Christine D. Service Writer Automotive Used the software for: 2+ years ### "My experience using Shopmonkey" November 15, 2022 5.0 My overall experience is good I just wish there were more integrated options available as well as a customer support team to call upon. Pros The ease of scheduling appointments within the calendar. Cons Unable to order parts or lookup labor times Review Source TR Travis R. Owner Automotive Used the software for: Less than 6 months ### "Great Product, and Fantastic Customer Service" February 4, 2020 5.0 Pros This program made it fairly easy for me to expand my business. I recently switched from being a home and mobile based repair service to working out of a shop and maintaining a commercial fleet on top of that. With Shopmonkey, I am now able to make my own inspections, and track repairs by vehicle, or by customer, which I could not easily do before. It has also greatly sped up the process of vehicle input with the CARFAX and VIN Decoder function. Lastly, the great thing is that I didn't have to change my actual accounting program (quickbooks) because ShopMonkey integrates with it. Customer service has been quick and very helpful when I have needed it to learn in the ins and outs too. Cons There are still some functions I would like to see improve, but as I understand it, upgrades are happening all the time. And I suppose if I'm being honest I do wish it was less expensive, but I don't think the price is unfair. It's a great product and that comes at a cost. Review Source TLG Tatiana Leite G. assistente Facilities Services Used the software for: I used a free trial ### "Avaliação shopmonkey" July 20, 2023 5.0 Pros Interessante que atende carro leve, médio e grande. Cons Poderia ter maior disponibilidade para Brasil. Review Source TG Ted G. Owner Automotive Used the software for: Less than 6 months ### "Exceptional and instant support via chat" August 21, 2020 5.0 Pros As a new customer who needed to setup canned services and fixed-price services, I needed help. Their online chat service is exceptional; since this is a cloud service their support person could log into my account and add the items I needed. Also explained how to add more myself. This is the BEST computer related support I have ever experienced. Cons So far I have found no limitations. Sure it is a learning curve but so is every such product. Reason for choosing Shopmonkey Shopware did not respond quickly to our request for a demo. If sales is slow to reply, I suspect support is worse. Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Mitchel only ran on one computer and this because a pinch point causing huge delays. ShopMonkey is cloud based and we can use it from multiple computers and tablets at once. Review Source LT Lonnie T. Owner- Mobile Mechanic Service Automotive Used the software for: 1-2 years ### "Best for business" January 22, 2021 5.0 Pros This software helps me a lot. I'm able to send my customers receipts, estimates, and invoices. Makes my work flow so much better sense I have shop monkey with work flow. And the customer support team is awesome. They have helped me so much when it came to some things that I had a hard time understanding. I would highly recommend to friends and family. Very happy with this product. Cons I have nothing bad to say about software. Works good for me so far. Review Source JK JONATHAN K. SHOP OWNER Automotive Used the software for: 6-12 months ### "GREAT PRODUCT, BEST I HAVE SEEN SO FAR." May 15, 2020 5.0 THIS IS A VERY RELIABLE/FAST OPERATING SHOP MANAGEMENT SYSTEM WITH GREAT CUSTOMER SERVICE. Pros VERY FAST, SIMPLE TO USE. CUSTOMER SERVICE HAS BEEN OUTSTANDING, A+. TO ME THIS IS ONE OF MOST IMPORTANT THINGS IS CUSTOMER SERVICE, THIS IS HOW MY BUSINESS MODEL IS BASE ON. KEEP UP TO GOOD WORK. Cons NOT HAVING DEFERRED JOBS FEATURE, NOT CRAZY MOTORS TIME LABOR INTEGRATION, WISH SHOP MONKEY INTEGRATED WITH ALLDATA OR MITCHELL FOR LABOR TIMES. ALSO WISH THERE WAS A SEPARATE STANDARD LINE ITEM ENTRY FOR FUEL/GAS SALES. Reason for choosing Shopmonkey I TRIED IT AND LIKED HOW IT FUNCTION. 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