# Page 6 | Shopmonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Shopmonkey the right Auto Repair solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/169022/Shopmonkey/reviews

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Shopmonkey

4.6 (263)

[View alternatives](https://www.capterra.com/p/169022/Shopmonkey/alternatives/)

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Last updated March 17th, 2026

# Page 6 - Reviews of Shopmonkey

## Showing most helpful reviews

Showing 126-150 of 263 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AJ

Alexander J.  
CEO  
Automotive  
Used the software for: 1-2 years

### "A True Lifesaver"

May 5, 2021

5.0

There are not enough words to describe what a great purchase it has been. It saved my business and my life.

Pros

Running a small Indy Euro/Performance shop is tough enough and ALLDATA Manage had me oon the brink of suicide because I couldn't effectively run my business.

Cons

I wish it would quote labor times from alldata and be able to order parts from ECSTUNING

Reason for choosing Shopmonkey

COMPLETE AND TOTAL IMPULSE OUT OF DESPERATION. I saw the promo video and thought "hey! that's me!"

Switched from

[ALLDATA](https://www.capterra.com/p/10010667/Alldata/)

Alldata is too time consuming, too much info to fill in, expensive, very boring to use, and just plain ugly to look at. THEY ARE WAY BEHIND THE. TIMES.

Review Source

TD

Trevor D.  
Owner  
Automotive  
Used the software for: 2+ years

### "Head of the Class"

February 19, 2021

5.0

Pros

There are too many things to list. Every single feature of Shop Monkey was an upgrade from our previous point-of-sale software. To pick one, I'd say the fact that it is constantly upgrading behind the scenes with features being added without impacting day-to-day operations.

Cons

There were very few things but any things that I brought to their attention, were modified right away. They have a list of requested improvements/features that users add to and the Shop Monkey team will contact you to get your input. Our previous provider contacted us zero times over the 3+ years of use.

Review Source

DL

Doug L.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Incredibly Happy with Shop Monkey and its Support"

February 4, 2022

5.0

Love it so far. Our team is happy, easy to use and has made our lives easier. We are a 4 tech shop and 1.5 admin staff and it has helped us get better at processes too.

Pros

We have found it is incredibly intuitive and yet easy to find answers with the training widget on the screen. The online training is outstanding. The support thus far has been incredible.

Cons

Some of our Technicians do not have IPhones and therefore don't use the Monkey mobile app. We are told it is coming. Reporting is good but could be more robust or in depth.

Alternatives considered

[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/)

Reason for choosing Shopmonkey

From our intial contact with Shop Monkey to today the service and support has been just great. The others were not bad by any means, Shop Monkey just shined.

Review Source

TS

Terry S.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Greta product for running and managing your shop"

June 15, 2023

4.0

Over it’s a great product with a lot of features that are useful.

Pros

Ease of use. Everything flows easily.

Cons

Vary rarely, but sometimes it can be laggy

Reason for choosing Shopmonkey

Christian owned

Review Source

GG

Gabrielle G.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Absolutely the BEST software for any automotive business"

August 13, 2018

5.0

You can stop reading reviews. EVERYONE loves this app. If you have an automotive business, this is the app you need.

Pros

The Software Support Team is the #1 reason to use this software. Any company can build an app that functions, but the team at Shopmonkey has not only built an amazing app, but they are always available to fix any bugs you may run into immediately. They are constantly in the process of growing the app and adapting it to their clients use. They care about you, your business and how the software works for you. Beyond their support, the app features are virtually perfect and always growing. The ability to send text confirmations and receipts to clients got me hooked. The way they've set up the intended workflow is simple, but powerful. There is no jumping from screen to screen to complete one task or look up information.

Cons

This app only supports quickbooks online for accounting integration and Stripe payment gateway for in-app payments. I use XERO and Paypal for my business - literally the only downfall. While having these integrations would be nice, the value of this product as a whole makes up for anything it lacks.

Review Source

CA

Celeste A.  
office manager  
Automotive  
Used the software for: 1-2 years

### "I love Shopmonkey"

February 10, 2023

5.0

Pros

I love how user friendly this is! Our customers love the ease of being able to pay online and they love appointment reminders

Cons

Nothing really. Anytime we have a question its answered and I havent run into any huge issues in the 2 years we've been using it

Review Source

Rocco R.  
Material handler  
Food Production  
Used the software for: I used a free trial

### "Decent product but little pricey."

December 31, 2022

5.0

Overall decent product but not my cup of tea due to price.

Pros

The extra features especially in diagnostic repairs and labor times also very good to have the manuals for each vehicle makes it excellent for me.

Cons

Little bit hard to figure out at first if you're not computer savy ,however once you get the hang of it it wasn't terrible at all.

Review Source

JF

Jack F.  
Owner  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Great for our small shop!"

December 1, 2021

4.0

Pros

ShopMonkey is a great, off-the-shelf product for our growing RV service business. We are very much a niche business, so not all of the features are usable for us. However the support crew does a great job in helping us find workaround solutions.

Cons

The main items that shopmonkey needs to be working on would be integration with vendors for part pricing. Other products have figured this out and I look forward to the day that shopmonkey can come up to speed on this very important aspect

Review Source

RR

RYAN R.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Fantastic work order & customer management software for your shop!"

January 21, 2019

5.0

Shopmonkey's customer service is stellar. Their development team is always very fast to respond to any request, and is actively updating it with new value-add features with good frequency. It's been great to work with them so far as I transition my shop to their platform. Customers are loving it, and I am much more organized! I surveyed 8 separate applications/web tools to manage my shop, and chose Shopmonkey above the others in almost every function I needed. I guarantee you will not be able to find a tool with as many features, with anywhere web-based access, that works as well as this does.

Pros

As someone that has a significant IT and process improvement background, I have a lot of appreciation for Shopmonkey's style of managing work and customer communication. I received countless compliments from customers as I moved them over to this platform. They really appreciate how transparent the entire work order process is for them, from the initial quote all the way to receiving a paid invoice. This app allows me to run my shop almost entirely paperless, with the exception of vendor invoices :).

Cons

I would like to see an iphone/android app that functions as well as the web interface. The design of the interface is beautiful on an iPad Pro, Laptop, Desktop, etc, but is too large to reasonably use on smaller devices. That said, my entire shop is run on larger devices so that poses little problem to me, unless I'm out and about, and need to login to view work order information without my iPad. More of a request for development to improve usability than a con.

Review Source

Priscilla S.  
Commercial Account Manager  
Insurance  
Used the software for: 1-2 years

### "Easy to use, and great way to track your customers work orders. "

July 16, 2018

5.0

Pros

Perfect CRM for keeping track of your customers, conversations, love the email and text features that saves in the customers accounts history.

Cons

It is a fairly new business so when we first started with them about a year ago it was a work in progress but the upside they always were open to suggestions and updated and changed things ASAP for better work flow.

Review Source

BH

Bryan H.  
Manager  
Automotive  
Used the software for: 6-12 months

### "Great"

June 14, 2023

4.0

Pros

Shopmonkey is very easy to use and learn. It also improves your time on invoicing customers. I love everything about shopmonkey. Great shop writter.

Cons

I have no complaints with shopmonkey and have not add any problems with it.

Review Source

MC

Mike C.  
Shop Owner  
Automotive  
Used the software for: 1-2 years

### "EXACTLY what every Independant shop needs."

May 11, 2020

5.0

If I have ever had a question it is answered within minutes... that's unheard of. I like that as much as the software itself.

Pros

This product is easy to learn, easy to use and always improving with new features. Customer support is second to none. By far one of the best investments I have ever made for my 5 man shop. I can now manage it with confidence. And it is a subscription based service so If I ever have a change of heart I can walk away. \*That's not likely to happen.

Cons

Nothing, when users have a suggestion it is posted to a user forum and users vote for the idea. If it is a good idea it is implemented.

Reason for choosing Shopmonkey

I fell in love with it during the FREE TRIAL that nobody else offered me. I made the decision to subscribe before the trial was over.

Review Source

TW

Tyler W.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Shop monkey!!!!"

May 1, 2019

5.0

There are so many PROS to using shop monkey, the biggest overall factor when it comes to using any system is Organization and Shopmonkey is just that, by far the most organized and user friendly system ive every used. Shopmonkey has integrations for all taxes and records which make things even easier. One very excellent system. Along with a well built system would be the customer support behind their product If any problems arise i have never had to wait more than 5 minutes for the team to help me through it every step of the way. Shopmonkey has turned our shop into a proficient machine and i do not see any other way to do it. I will recommend shop monkey to any business owner or manager!

Pros

There are so many PROS to using Shopmonkey. Customer support, Fantastic system!!, Organization, Productivity tracking, messaging directly to clients, internal notes, Quickbooks integrations, VIN lookup, profitability tracking and the biggest one is the work flow!

Cons

There are always cons to systems but i have yet to find a CON with shop monkey!

Review Source

CB

Chris B.  
President  
Automotive  
Used the software for: 1-2 years

### "Best ever SMS "

March 11, 2021

5.0

Best experience ever with the software. As a shop owner I know communication is key. I found one of the biggest customer complaint is communicating. Removing the telephone aspect of the job. I found my service managers communication and customer satisfaction went way up. Non stop compliments on how much better we are than the competition for the simple fact we communicated. Thanks Shopmonkey

Pros

Easy to integrate, easy to use, and more features and benefits that work seamlessly. Customers love the way it works with text message updates.

Cons

It wasn’t around before the competition. I really can’t say anything negative. If I did have something I know the team at Shopmonkey would work on it right away.

Reason for choosing Shopmonkey

It seemed so easy to use. Thankfully it was

Review Source

MP

Maxim P.  
Owner  
Automotive  
Used the software for: 2+ years

### "Credit card integrated system has no support for dispute "

December 27, 2022

5.0

Pros

Its build very good and easy to navigate

Cons

It doesn't have any support for chargebacks or disputes

Review Source

NH

NAOMI H.  
Adminstration  
Automotive  
Used the software for: 1-2 years

### "Absolutely Love this software!! "

May 24, 2019

5.0

Shopmonkey gets it, they understand what we need and are always right there if we have questions or suggestions!

Pros

It's modern and up to date. I can text customers quotes(and they can authorize), paid receipts, invoices, appointment reminders. I can log in from home or in the car on my phone and check everything. We are a new shop that opened in 2018, I stumbled upon Shopmonkey and was thrilled, signed up immediately for the trial, best business decision we made, makes our lives easier how everything works. Every user can be personalized with what the can see and do, the reports are seamless. Most of all our customers love the online quotes, texting etc.

Cons

Nothing, Shopmonkey team is always updating and improving the software.

Review Source

JC

Jacob C.  
Shop Manager  
Automotive  
Used the software for: 1-2 years

### "Shopmonkey made me like the process."

November 13, 2020

5.0

Love it, customer service via chat is extremely fast and everyone on the team has a great sense of humor.

Pros

Software is very straightforward, fast and easy to build invoices, and add parts to inventory. The ability to text message clients is an absolute game changer and everyone of my clients loves it. We all love how the reports seem to make a game out of earning money.

Cons

Being an early user they have changed a few interface items that I got used to using, so there have been a couple times when I had to relearn some things. Not at all a big issue though, as many of those changes have been huge improvements.

Reason for choosing Shopmonkey

Faster, easier, cloud based, text and message features.

Review Source

JG

Jeff G.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Shopmonkey is AMAZING!"

July 19, 2021

5.0

Shopmonkey software and their staff are amazing and very enjoyable to work with.

Pros

The software is very intuitive and very easy to use. It doesn't take much time to use and it saves hours on the back end. It's very well designed and very functional.

Cons

I have been using for almost a year and have not found a single thing I don't like about it.

Reason for choosing Shopmonkey

Staff involvement in helping me get started. Everyone was great to work with.

Review Source

EH

Ellen H.  
HR Manager  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Shop Monkey is USER Friendly~"

January 10, 2020

5.0

We have had a GREAT overall experience! We were so nervous taking the leap because we have depended on our current program for ten years. So far we are not disappointed The customer service is OUTSTANDING! Within minutes I have an answer no matter how many questions I have a day!

Pros

We really liked how easy it was to navigate through the system, its really hard to mess anything up because there is so much availability to do things the way you feel comfortable with!

Cons

Just that there is not as much for Tractor and Trailer Repair as that as what we do, we took a leap doing it but has fit us just fine!

Alternatives considered

[Fullbay](https://www.capterra.com/p/170876/Fullbay/)

Reason for choosing Shopmonkey

Although there are similarities, there was a lot with Full Bay that would not be utilized, we have an older generation here that just would be very frustrated so we wanted to make this jump smooth

Switched from

[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)

Just wanted something fresh, user friednly

Review Source

JA

Jason A.  
Shop Owner  
Automotive  
Used the software for: Less than 6 months

### "Changed my life...literally!"

May 23, 2020

5.0

From start to finish, I have been very happy with the change over. Change is always hard, but this change was much easier than I had thought it would be.

Pros

The speed and attention to workflow had made my life so much better. I can concentrate on working with customers instead of working with software issues. The team is always there to help me get the most out of my needs and not trying to sell me another 'upgrade' to fix a problem as with other software. What you get with the Genius level is as good as I have ever seen with any of the shop management programs I have used.

Cons

I have simplified my shop invoicing and the changes are minor. Reports could have printouts instead of importing to excel. End of day close outs for cash drawers would be nice. Customer followup and promotion through mass mail. No Payment processing options though other card companies. These things are easily dealt with and only minor changes have been necessary to my shops procedures. Most of my proposed changes are already in the works!

Review Source

Alex R.  
owner/manager  
Automotive  
Used the software for: Less than 6 months

### "Finally! Modern Software for the Automotive industry!"

November 23, 2018

5.0

Fully pushed my business into the Modern age. It makes me look very good for a small town family shop.

Pros

This is a small team, their passion shows! Their communication was top notch through the whole trial process, they were so fast to respond. They also have a full featured trial period which makes all the difference. Parts integration is neat, it can shop all the big name stores at once through PartsTech integration. Labor is pulled from MOTOR very quickly, very impressed. The customer communication is nuts, I can send pics, text and email quotes and invoices, they can authorize work from their phones and even pay on the spot! Incredible.

Cons

.... Well NAPA TRACS had a pretty sweet 1998 looking grey .BMP wallpaper that I'll miss.... Remind me of my youth spent with windows 3.1 playing DOOM. Good times guys, good times.

Review Source

PH

Patrick H.  
Shop Manager  
Automotive  
Used the software for: 1-2 years

### "A game changer"

April 9, 2020

5.0

ShopMonkey seemed too good to be true during our initial trial period and tutorials with \[SENSITIVE CONTENT HIDDEN\] and team. We went from a hardware based, antiquated shop management system to a cloud-based system and haven't looked back. The team ShopMonkey has available for support is there any time we need them, almost immediately. The program flows naturally and organically and is very user-friendly. I can't believe it took us as long as it did to find a new shop management system and am kicking myself for not finding these guys sooner. It's a 10/10.

Pros

We like the people and the customer service best. But only by a slim margin. The functionality and convenience of the software is a VERY close second.

Cons

Honestly, very little. It was a seamless transition and is very user friendly even to untrained users.

Review Source

Drew B.  
General Manager  
  
Used the software for: Less than 6 months

### "Great! SM has listened to every suggestion we've made and in most cases deployed fixes immediately!"

February 9, 2018

5.0

The ability to track vehicle; workflow, scheduling, technician productivity, and shop productivity.

Pros

It's lightweight, works great on most platforms and screen sizes, updates instantaneously across users, and ease of use made deployment a breeze. My favorite feature is the Fleet tab, most of my customers are govt agencies and have multiple vehicles. SM gives me the ability to keep all of the work in one easy place. I have demoed multiple shop management programs and Shop Monkey clearly gives the best bang for our buck.

Cons

The fact that it does not integrate with Quickbooks enterprise. We looked into getting QB online but the customer and transaction limits prohibit us from using it. I am hopeful that the desktop interface will roll out sooner than later and we can witness the power of this fully operational program!

Review Source

CA

Can A.  
owner  
Retail  
Used the software for: 2+ years

### "salas manager"

November 12, 2022

5.0

Pros

easy for us to use with multiple people to see the database

Cons

information is all over the place sometimes

Review Source

CA

Chris A.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Excellent Product / Excellent Support"

December 4, 2019

5.0

The communication and follow-through with this company is superior. We are a small company and a single unit client and I have better service than in a former life when I managed data and analytics for a multi-billion dollar company and interacted with large, mature software organizations.

Pros

Shopmonkey is an incredibly easy, intuitive software package right out of the (virtual) box. Setup and personalization was very easy. Connecting to Quickbooks was similarly easy. Setting up pricing, adding inventory, building services - again, all intuitive and easy. Most importantly, my mechanic can add a customer and process a billing just as quickly and easily as my service writer can. The best part about the software is it is designed to be an all in one solution. Most automotive shops require multiple software providers to get all of the information needed - a POS system, an inventory system, a VIN lookup, etc. It is nice to be able to have all resources in one solution.

Cons

This is a young company and a young product and as such, some things are just not as well developed as they eventually will be. However, the development cycle is quick and the company is very responsive in prioritizing needs and getting them into production.

Review Source

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