# Page 4 | Shopmonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Shopmonkey the right Auto Repair solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169022/Shopmonkey/reviews --- Shopmonkey 4.6 (263) [View alternatives](https://www.capterra.com/p/169022/Shopmonkey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Page 4 - Reviews of Shopmonkey ## Showing most helpful reviews Showing 76-100 of 263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TT Todd T. Owner/Operator Automotive Used the software for: 6-12 months ### "Shopmonkey is a great value for it's capabilities." June 12, 2023 5.0 The tool is great, but the support staff is greater. From my trial run, to now. They are on top of it and a great to work with. Their strong support was a major contributor to why I chose to go with Shopmonkey. Pros Ease of use. You can easily figure out how to accomplish most task. Cons Cores should be able to be added when you receive a part and then catagorize it so that the bookeeping would be easier. Reason for choosing Shopmonkey Support and ease of use. Review Source DL Dimitri L. Owner Automotive Used the software for: Less than 6 months ### "We love Shopmonkey" December 9, 2020 5.0 We LOVE it. Shopmonkey has increased our productivity and organization in the shop. Pros We like the novelty of the software. The software we were using was old-school and not too user friendly. Shopmonkey is user friendly and anyone can learn it simply by navigating through it and/or watching a few YouTube videos. We also love that we can send our customers messages when we create their appointments and reminders. We noticed that we have less no shows after using this feature. Our customers love the reminders as well. Sending the estimates via text message has also increased the authorization rates. Customers can look at the estimate, read our notes and authorize the job with a click of a button. We also appreciate the customer support which has been a huge asset in learning and navigating the software with ease. Communicating with customers has become easier with Shopmonkey. We usually get busy toward the end of the day when customers are picking up...while we're busy we can notify customers that their car is ready via text message. We also love the workflow feature to keep us updated throughout the day and to keep our customers updated as well. The workflow feature has allowed us to stop using the white board. More oganization. Shopmonkey can be used on any computer and tablet; therefore, we can check the calendar from home if we want to. Can't forget the calendar feature as well showing us our appointments for the day. Cons The mileage being required before printing an invoice. Basically not allowing us to print an invoice if we didn't input the mileage out. It is a big liability if we forget to enter the mileage out. Review Source jN jaspreet N. owner Automotive Used the software for: 6-12 months ### "Owner" June 7, 2023 5.0 made the process fast , easy to use Pros the option for being able to get the estimates signed and its very user friendly Cons when i am not able to use license plate to link the vehicle and i have to make the entire work order manually ,and reported the issue couple of times and no one is able to do nothing ,where as other software like all data also using Carfax are able to decode those same vehicles Reason for choosing Shopmonkey user friendly ,and more functions Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) shop monkey is user friendly Review Source TT Tad T. Business Manager Automotive Used the software for: Less than 6 months ### "Changed our business!" September 9, 2020 5.0 As a small high-performance automotive fabrication shop, we had operated for years using yellow note pads, pieces of paper and our memory. We knew we could not go to the next level without getting a computer based, QuickBooks compatible, trackable and reliable system in place. We found that in Shopmonkey! Having a team of people that are literally minutes way from a chat response is unheard of. We have asked \[SENSITIVE CONTENT HIDDEN\] a million plus questions and they just keep coming back and asking what else they can do to make the platform work better for us. Shopmonkey has definitely given us the tools we need to take this shop as big as we can imagine! Thanks Guys! Pros Shopmonkey helps us do everything better. The ability to track tech time on each project, pull reports on labor hours per project or collectively, build and maintain what we call "active invoices" that can be shared with the customer (and receive payments & deposits) at any time during their build by email or text, great integration with QuickBooks, importing parts pricing lists from our vendors (23,000+) so we can see our costs and MAP right in the invoice, a great built in system for collecting and managing work requests right from or own website........ and on and on and on! One last very important Pro...... CUSTOMER SERVICE IS INCREDIBLE! Cons A combination of growing pains from moving a small "paper only" shop to a computer tracking system and a sometimes changeling process of fitting a full custom performance fabrication business into a format originally designed for more traditional automotive services. These could have been too big of a stumbling block, but as stated in the "Pros", the Customer Service Team continue to do as they promised and walk us through every step. They even work hard to modify the platform to better fit our type of shop. Do we come across glitches, sure, but they small and the team is quick to try and resolve them. Review Source JG Josh G. Owner Automotive Used the software for: 2+ years ### "I do enjoy Shopmonkey " June 12, 2023 4.0 Pros Great communication ability between our shop and customers Cons Sometimes things seem to lag, and can create confusion between team members because things haven't loaded on their side. Also, would like to see some things implemented to help with mobile auto repair. Review Source JE Jonathan E. Shop Owner/Manager Automotive Used the software for: Less than 6 months ### "Shopmonkey Embraces Modern Customer Service Standards" August 14, 2020 4.0 Love it! Can't stop talking about it. My wife and kids like it because I come home less stressed and exhausted, and earlier in the evening than before. They get to see me more, and have more of me when I am there because my workplace experience is so much better. Thank you Shopmonkey! Pros This is a tough one, but probably the feature I like most is the transparent, simple, clean, and professional way Shopmonkey allows you to communicate with your customers. Their system saves us time in communication, which means we can communicate better, more often, and still in less time than traditional ways of picking up a phone. Customers like being kept in the loop more, which means they call in less and feel more cared for. All in all, our customers are thrilled with the new software, and our shop office has never been more calm and available for them. Cons It has its fair number of glitches, but even then the development team is on it, and issues I raise flags about get addressed right away. This software is rapidly improving, so this doesn't bother me. Alternatives considered [Mobile Manager Pro](https://www.capterra.com/p/134574/Mobile-Manager-Pro/) Reason for choosing Shopmonkey Because Shopmonkey isn't an add-on and their customer service is A+. When you are using a dinosaur, you don't want to improve your experience by mounting a smaller dinosaur and having the smaller dinosaur ride the bigger older dinosaur. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Because who wants to use a dinosaur when they could use a high-performance supercar. Not even an exaggeration. Review Source JS Jeff S. Owner Automotive Used the software for: Less than 6 months ### "A Refreshingly Simple Solution for the Auto Repair Industry that Brings us Into the 21st Century" June 4, 2019 5.0 We are using the system to run an auto repair shop with five technicians. Our lead mechanic with 25 years experience in the industry working for several different shops and dealerships is blown away with the ease of use and loves communicating with clients through ShopMonkey. We have the system installed on several mobile devises that our techs carry throughout the shop, which makes inspections, quotes, work orders and customer communication extremely efficient. The customer messaging system (which I was skeptical of at first) is great, and our customers are really happy to use it. This makes documentation of approvals seamless and saves us a huge amount of time trying to call and talk to customers. We have the system integrated with Stripe and Quickbooks, so accepting payments and book keeping is competently taken care of. Our customers can't believe how easy it is to set up an appointment, get notifications of quotes, messages to and from our techs, and then they can just pay online with a credit card when they are notified their car is done. They look at us like we're crazy for making the process so easy for them, having been so used to the old way of interacting with repair shops. We have also found that this streamlined customer interaction is building trust with our customers as there is compete transparency with the work they are approving and paying for. Thank you ShopMonkey! Pros Completely online allowing us to go totally paperless. Lightening fast quote generation that seamlessly ties to labor guides. A simple and effective customer messaging system that our customers actually want to use! Easy to understand reports with no extra baggage that are easily filtered. Stripe and QuickBooks integration that just works. A support team that is ultra responsive and quick to implement new ideas. Absolutely no downtown or system errors. It is so nice that someone finally brought the auto repair industry into the 21st century! Cons Nothing. It is EXACTLY what I want. Looking forward to more integrations and features as the team advances the software. Review Source LF Luis F. President Automotive Used the software for: 2+ years ### "Good product overall but service has declined substantially" September 5, 2023 4.0 Been a customer for almost 4 years and have noticed the decline in the technical support. The platform is good but does have glitches that nobody seems to care to address or respond. Pros Easy to use and comprehensive with the features needed Cons Technical support has become terrible. Everything is via chat which they often say they will get back to you but never do. When I call the support number is the same issue. Review Source CC Corey C. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "CARS" December 29, 2020 5.0 Any time I have had problems with the program, (and other business problems), Shopmonkey has been there to help either online and in many cases over the phone. They are always very helpful and I think they truly see us as a customer rather than just another number. They have done a great job of making us feel like part of their distant family (since they are on the west coast and we are in the mid west). ShopMonkey has earned my business, and as long as I can get through this pandemic and keep my shop open ShopMonkey will continue to be a part of it. Thank you everyone at Shopmonkey, and thanks for recognizing we are people just like you! Pros I like the ease of using the electronic repair orders and how it is linked right to my quickbooks and I can transfer the data to quikbooks in 1 simple click. Access to Recall, carfax, repair history, and other info, I don't use the feature at this time but the ability to link with suppliers and do so all through my program. Cons I have some trouble finding so things that I don't use alot being a small shop some of the features are a little more than I need, and I think the labor guide times are off a bit as I've compared them several time with another program, overall I plan to keep ShopMonkey as my preffered shop program because for the most part is is very simple and it is almost an all-in-one program Alternatives considered [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing Shopmonkey Because they offered multiple features in 1 product that simplifies lots of my work. Giving me more time to focus on vehicle repair and less office time. Review Source LD Lisa D. Controller Automotive Used the software for: 6-12 months ### "Shopmonkey - Glad we switched! No regrets!" August 19, 2019 4.0 Great product...and it just keeps getting better. Our invoices are more detailed (and accurate). Our employees and shop manager can see the amount of time they have logged into a particular activity within a job (they couldn't do this before). The ease of communication (and the tracking of those conversations) with our customers is also very nice. Love the quick response time from Shopmonkey staff and their willingness to listen to suggestions. Pros Everything is better than what we were using before but the feature we like best is the ability to clock into and track time on individual activities within a bigger job. I also like that it's still a work in process and that the staff at Shopmonkey is interested in the ideas of it's users. They are very fast in responding to an issue. Cons We are more of a restoration shop than a repair shop - so our jobs are often bigger jobs that require periodic billing to the customer. We have created some work arounds to make this work for our company but there really isn't an ideal "out of the box" solution with this software. Note: Our work arounds are still better than what we were using previously... Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing Shopmonkey We chose Shopmonkey because it was developed for our specific industry and understood our needs better. Glad we did! Review Source SK Syed K. Owner Automotive Used the software for: Less than 6 months ### "My reasons for leaving Shopmonkey" March 24, 2021 1.0 I didn't feel like the software was built by individuals with hands on experience in the automotive industry. Rather it was built as cookie cutter software to fit the automotive industry by trial and error at my expense. I only got phone support once I threatened to cancel my very expensive subscription. Pros Shopmonkey looks nice on the screen. At first use of the software I did not have any other shop software to compare it to. I was impressed that it was not tied down to one computer. I can use it at any computer as long as I had internet (cloud based). Once I started using it daily than the issues started to pile up one after another. Cons For what they charge, I was surprised how basic their system was. The Quickbooks Online integration was a mess causing accounting errors. Their reporting is very confusing and I was not easily able to track my shop's profitability . I wasn't even able to add cost of parts or labor to the order. Their electronic customer communication is hit or miss and often tiem not reaching customers. Review Source Response from Shopmonkey April 8, 2021 Hi Syed, We are very sorry to hear your experience with Shopmonkey didn't meet your expectations. We take great pride in our product and have a commitment to provide the best customer service, so we take full responsibility on areas where we missed the mark. We average an under 5min first response time during business hours, and are available by chat, phone and email. We've invested heavily into Quickbooks, and our last few updates address the issues you raise. In regards to profitability, we strive to provide our customers with actionable data, which helps our customers monitor and increase profitability. Many of our shops use Shopmonkey to track profitability, and we're happy to help you to get it configured to meet your needs. With the Basic tier subscription that you selected, it's designed to give you the core functionality with full reporting, while still being economically priced. We wish there was more we could have done for you. All the best to you and your shop! AD Alex D. Business Manager Automotive Used the software for: 6-12 months ### "Best Switch we could have made" December 21, 2019 5.0 Pros Shopmonkey is extremely user friendly. All of our technicians log their daily work/hours and they say its the easiest thing they have ever used. The reporting system makes my life very easy since I am in the office doing all the accounting. Being able to add tags and put notes in is great as well and they are color coded so they stand out! Cons We do a lot of custom jobs here and it would be great if multiple technicians could punch into one section of a job at a time. Another feature I think would be really useful is having the last 8 digits of the VIN number more prominent for ease when calling the dealership. Alternatives considered [Shopware](https://www.capterra.com/p/145605/Shopware/) Reason for choosing Shopmonkey The other system seemed very intense and wayyyy too much info. Switched from [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) A big problem that we found was that when you were writing in labor descriptions you couldn't see the whole story as you were typing so you would have to save it each time, re read, then try to find the spot that needs to be edited. Caused a lot of time lost. Review Source KP Ken P. Owner Automotive Used the software for: 1-2 years ### "Owner" June 19, 2023 2.0 Fair, com-located, difficult to use Pros Nothing, com-locate, not thought through, info not linked Cons All, found the system too complicated to manipulate. All I needed was a simple print the repair order and fill in the customer info. Reason for choosing Shopmonkey Recommended by mgr Review Source JG Josh G. General Manager Automotive Used the software for: 1-2 years ### "Shopmonkey Review by Service 658" January 11, 2021 5.0 The thing that I like most about the software is the support. If there is ever a question or concern that myself or my team have, the Shopmonkey support team is fast and extremely helpful. The program checks almost every box that our business needs to operate. The boxes the program does not check, they are in the process of implementing with their amazing engineering team. Pros Creating a repair order is exceedingly simple. Our company model of after-hours fleet maintenance requires that our technicians have to create repair orders, thus having a program that is simple to use makes life better. Plus, our clients love the text communication feature. Cons There are some items that Shopmonkey does not have that would help my business. For instance, batch payment so that I can apply payments to my fleet charge accounts more easily. However, that is being developed with their engineering team and scheduled to roll out soon. Reason for choosing Shopmonkey Shopmonkey had the best screen view while also decoding heavy duty truck VIN's (which was a must for our business). Also, from the beginning of the demo, it was clear that Shopmonkey had the superior support team. Choosing Shopmonkey has been one of the best decisions we have made for our business. Review Source RS Roger S. Owner Automotive Used the software for: 2+ years ### "Excellent shop management tool for any size shop!" June 30, 2022 5.0 Its great. Customer support is available almost immediately. Quick to help and covers almost any scenario a shop may need. The communication interface for you and your customers is outstanding. Easy to send invoices and estimates and easy for the customer to view and approve. Pros Ease of use. Running reports, recording payments, communicating with customers, etc. Cons I'm a smaller shop but an advanced user. Alot of functions that I could utilize are only available to bigger shops who can afford large costs. Understandable but unfortunate for people like me. Reason for choosing Shopmonkey Price was fair. The ability to communicate with customers quickly and easily within shopmonkey. Fast response from shopmonkey support and willingness to help you. Review Source EE Edward E. Manager Automotive Used the software for: 6-12 months ### "Life got Easier and more productive " July 20, 2021 5.0 Our experience has been nothing but great. We are a lot more organized. We can pull up past invoices or services for warranty purposes. Very user friendly which was the main reason why I was sold to the software. Pros I am impressed how you can create an estimate, send to customers email or text. They might not approve the work that day, yet feels great when you wake up to an approved quotes that go back as far as a month or two and you can pick up where you left off with the customer and schedule them through you handheld device or able to access anywhere. Cons We need more parts and pricing on vintage vehicles. For example: we had a 2015 Dodge Charger 6.4 come in for lifters replacement, oddly that was not available for pricing or estimate. after 40 min of calling places and dealer, getting the part numbers and labor time rates at least we were able to create a canned service. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Shopmonkey is user friendly. Review Source TS Tessa S. Owner/Service Writter Automotive Used the software for: Less than 6 months ### "Review" October 14, 2020 4.0 Overall the experience with Shopmonkey has been a positive one. When problems have arisen the support team have been fantastic to deal with and have taken feature requests in stride. I feel that the members of support that I have dealt with genuinely want to help and care about me as a customer. Pros Easy to use. Quick to learn. Visually appealing. Easy for customers to understand. Integrated communication with customers. Awesome support staff with usually no wait time. Prompt resolution to problems. Listening to customer feature requests. Suggested: -Ways to process warranty, ie show what it cost the shop while still zeroing prices for customer. Would show as a complete loss to the company. -Way to set up customers that may be tax exempt, ie car dealers who are PST exempt. -Better options for procedures and labour time look ups, I understand Motor is available but it would be nice to have other options that are more in depth than Motor. -Better Reporting. Profit/ loss report. PST report. GST report. Cons Flaws with use of this software in Canada, ie nickel rounding on cash invoices. Penny rounding on most invoices is incorrect due to a rounding logic error. The logic to integrate with Quickbooks is flawed for Canadian use. There is no way to process warranties that shows a zero dollar amount for the customer without applying a discount. Reason for choosing Shopmonkey We chose Shopmonkey for a number of reasons. Ease of use. Quick to learn. Visually appealing. Easy for customers to understand. Integrated communication with customers. The response from the support team was also another thing that factored into our decision to use this software in our shop. Review Source sK sam K. General Manager Automotive Used the software for: 1-2 years ### "Shopmonkey Review" June 6, 2023 5.0 10/10. Makes running and operating the business easy. Pros The ease of managing of work orders. Nice to look at and simple to navigate. Cons No easy customer follow up system. No way to request reviews from customers post service. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Shopmonkey It appeared the easiest to use, and it offered the most features that we were looking for. Review Source MM Mark M. Owner Retail Used the software for: 1-2 years ### "Form and Function" May 26, 2020 5.0 It's been very smooth across the board. We brought it on as an appointment scheduling tool as well as a Mobile Repair Potential when we're out on jobs and delivering bikes for pick up or drop off. Pros As a bike shop owner things have to be organized. The system allows me to quickly organize a large docket of requests and organize them by priority and types of requests. This is huge because it allows us to quickly communicate to our customers and give them realistic expectations prior to their arrival. Cons The only thing I don't like about the feature is not having implemented it earlier and in hopes that it will integrate more into other POS assets. We currently have it integrated onto our website and is working smoothly - ideally if it were able to integrate with our POS system that would be perfect. It would be nice to create contracts and subscriptions that are based around small businesses like ours as well or have flex plans but all in all I think what you're offering is of fair value. We're still moving off our old system and training the staff on the new system is the only hurdle in that we are back logged on the old one. Review Source HT Heng T. Lawyer Airlines/Aviation Used the software for: 1-2 years ### "This software help to repair my cousin’s shop making its successful again" August 4, 2023 5.0 It’s very fast and quick to use but expensive Pros It’s very easy to manage which help my inexperienced cousin to work it Cons It’s a bit too expensive to use per month. Review Source SC Shaun C. Build Design Manager Automotive Used the software for: 2+ years ### "20 Years I.T. Developer Now Owner Of Classic Auto Restoration Shop" June 7, 2019 5.0 It is great pipeline and project management functions, with all the key functions of business and accounting operations baked in. We can see what projects are in the various pipelines of production, and techs can pick away at the jobs lined up in their queue. With the integration to Intuit, this is a killer software for gearheads who don't want to be sitting in front of a computer doing the mundane and boring side of business. Turn more wrenches... Make loads of $$$ Pros Fast, Simple, and features business owners, and project managers would kill to have. Nothing out there compares to ShopMonkey. I was on the verge of making my own software for our new Classic Auto Restoration Company, but then found ShopMonkey. It's like they downloaded all of my desired features of shop management software from my brain and built it just for me. Now I can just build badass cars and trucks and let ShopMonkey do the rest!! Cons Hard to find as Ashot and his team are constantly one step ahead of what our needs are. Keep up the great work!! Review Source ID Isabella D. Service Advisor Automotive Used the software for: Less than 6 months ### "Shopmonkey Review from American XL Automotive" August 4, 2020 5.0 The customer service within Shopmonkey has been extremely helpful and informative. Anytime we have needed any assistance we were provided with not only helpful answers, but links to Shopmonkey's help pages with more related information, exemplar screenshots and diagrams regarding a solution to our problem/question. Pros Something we really enjoy about using Shopmonkey is that not only does it help us create automotive estimates for our customers, but it helps us understand all parts of the services being provided for the customer. Shopmonkey provides diagrams and an extensive list of the system being serviced when a service is added to an estimate which allows for us to give a more thorough explanation to the customer regarding their vehicle repairs. Shopmonkey can also be easily navigated through and we've found that even when there is a feature we cannot find or are interested in implementing, the online support chat has been extremely open to helping us find a feature or incorporating a new feature into the software. Cons Adding reminders for appointments for the user as well as the customer would be extremely helpful. It would be nice to have an additional confirmation if a new appointment overlaps another appointment confirming this overlap was intended or generating awareness if it was by mistake. Another feature that would be nice would be adding reminders for vehicles who may be in need of a service based on previous services. For example, if the oil was changed 3,000-5,000 miles ago a reminder that the oil may need to be changed due to the new recorded mileage would be very helpful if feesable. Review Source DT Daniel T. Owner Automotive Used the software for: 6-12 months ### "Satisfied Customer" February 9, 2022 5.0 Stellar!! It's a 100% vital part of every day at my shop! Pros Work order management is stellar, and customer support is second to none! I recently needed a specific wiring diagram that wasn't immediately available and \[SENSITIVE CONTENT\] from customer support helped me quickly and got me the info I needed in a timely fashion, and was friendly and helpful throughout the process. Cons Motor integrated diagrams and lookups isn't as comprehensive as I'd like. Not ShopMonkey's fault but if I have to pick something I like least. Alternatives considered [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Reason for choosing Shopmonkey Responsiveness from customer support and sales team. Review Source WB William B. CEO Automotive Used the software for: 1-2 years ### "Game Changer" June 12, 2023 5.0 Pros Switching to this system has completely changed how we operate as a team. Making an estimate, sending to client, and collecting funds couldn’t be easier. Cons Being able to collect ACH and google calendar integration. Review Source WA Wills A. Owner Automotive Used the software for: 1-2 years ### "Almost 2 years in and it's still making us $ weekly" October 30, 2020 5.0 Ive spoken with many members of the SM team, from the \[SENSITIVE CONTENT HIDDEN\] on down. Ive yet to encounter someone whos unwilling to enthusiastically help us. Sm has make the connection from Customer>Administrative>Technician much more seamless. Our clients love the text reminders, professional quotes and ability to text us back with questions or comments. If you want ORGANIZATION of your auto business, this will do it. Pros The customer service and consistent updates of the software is def. top notch. They listen to users and their needs , provide excellent chat feedback and webinars on how to further implement the features of their software. Cons Currently the only con I would say is the lack of an actual phone app. However, they've told us by end of year it should be released - cant wait! Reason for choosing Shopmonkey Features, customer service and consistent upgrades and features being added. Review Source Similar Products Featured