# Page 2 | Shopmonkey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Shopmonkey the right Auto Repair solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/169022/Shopmonkey/reviews --- Shopmonkey 4.6 (263) [View alternatives](https://www.capterra.com/p/169022/Shopmonkey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Page 2 - Reviews of Shopmonkey ## Showing most helpful reviews Showing 26-50 of 263 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Amanda H. Accountant Automotive Used the software for: 2+ years ### "Version 2.0 ruin the functionality " August 27, 2025 1.0 Previously, I would have said this program has some issues, but it gets the job done, and it's fairly easy to use. Now, I would suggest that anyone looking for an invoicing program to choose anything else. The convoluted processes and programming are just not worth the cost. Pros Shopmonkey version 1.0 was very functional. It wasn't perfect, but it was as intuitive as I think invoicing could be. The features made a number of tasks, like running reports or processing payments, decently quick. Cons Since we've been forced to update it has been a nightmare. So many features have been removed, it's almost not functional for our business. We would prefer to switch programs, but we have just over 5 years' worth of data essentially stuck in the program. We used to have a direct contact to help us with questions/concerns. Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with much more than "Did you turn it off and back on again?" Alternatives considered [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Reason for choosing Shopmonkey We ended up choosing Shopmonkey because it was more cost efficient and it offered many of the same features. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We switched in early 2020 to ShopMonkey because it offered, at that time, features such as adding photos that QuickBooks didn't offer in a truely functional way Review Source BG Bruce G. President Automotive Used the software for: 2+ years ### "Customer service is a JOKE.... no fixes provided for basic/easy to solve issues. " August 25, 2025 1.0 Let me put it like this.... they are getting a 1 star rating because I don't have the option to give them a zero. One rep doesn't spout the same info as the next...it's like the right hand doesn't know what the left hand is doing... I don't think they really know what they're doing it seems.... maybe they need more training so that everyone gives out info that matches. They apparently have no concept of customer service and "continuity"... just got a call from \[sensitive content hidden\] when I was "told" that \[sensitive content hidden\] was my account manager....I already had an in depth conversation with \[sensitive content hidden\] and I explained to \[sensitive content hidden\] that I would prefer to deal with \[sensitive content hidden\] because I don't have the time to re-explain to her all of the things I already previously explained to \[sensitive content hidden\]. RUN FROM THIS COMPANY AND FIND SOMETHING BETTER !!! Pros Their initial version...version 2.0....horrible.... Do your due diligence and look at other software options... which is what I'm about to do as soon as I finish writing this review..... Cons I liked Shopmonkey 1.0 version...the design team for version 2.0 took a very snooth easy to use software and made it much harder to use and requires more keystrokes and mouse usage for functionality..... FAIL... their tech support customer service is SLOW to respond and ineffective when it comes to providing resolutions.... My first conversation with them after the MANDATORY upgrade where I listed no less then 10 problems or glitches that I noticed within the first day of usage of the 2.0 version has apparently fallen on deaf ears and not a single concern of mine has been addressed or rectified in any way. Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) increased functionality and ease of use initially with the 1.0 version..... 2.0 is horrible and has been a "regression" in functionality and ease of use in my opinion as the shop owner and primary user of the software. Review Source KH Kevin H. Owner Automotive Used the software for: 1-2 years ### "DO NOT USE SHOP MONKEY! IT IS A DISASTER FOR YOUR BUSINESS! WISH I COULD GIVE ZERO STARS!" May 13, 2025 1.0 Version 1.0 was usable but 2.0 is an absolute disaster. Save your money, this product was written by a toddler with an etch a sketch. Pros There are no pros. This 2.0 is absolute trash. I wish I could give you 0 stars because this thing is horrible. PLEASE PLEASE do not waste your money on this failure of a software. I've gone to using handwritten tickets instead of using this crappy software until I can find a good replacement. Cons Everything. Constant bugs, constant problems. Customer support is non existent. Reports aren't accurate, sales reports aren't accurate. Inventory isn't accurate. Adding new inventory is frustrating, complicated, not user friendly and cannot be edited without starting completely over on an inventory item. Avoid this trashy company. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Shopmonkey A stupid moment of complete stupidity when killing myself would have been better than using this stupid shopmonkey Review Source CS Cherif S. HR Manager Sports Used the software for: 1-2 years ### "My Experience with Shopmonkey" March 17, 2026 5.0 My overall experience with this tool has been exceptionally great. It has seamless features that helps us fix issues with efficiency.The dashboard is intuitive and very easy to use. Pros I like that Shopmonkey has great customer support team that is highly responsive which is very essential as employees do not face any challenges that could cause downtime. The tool has great reporting and analytic capability which helps in diagnosing devices bugs thus enabling us to fix issues on time. Cons Shopmonkey has been an exceptional tool for us, it has great features that helps ensure our devices are in shape 24/7. I do not have any dislikes. Review Source Response from Shopmonkey March 23, 2026 Thank you for your feedback, Cherif! We are glad that Shopmonkey is making workflows and reporting easier for your team. And when you do need extra help, our customer support team works very hard to make sure you're taken care of ASAP. Thanks again! SL Spikes L. Owner Automotive Used the software for: 2+ years ### "Dont walk run" June 3, 2025 1.0 This software has cost us thousands in its lack of efficiency, do your research and go elsewhere, cant even reccomend another place it will have to be what directly coorelates with your business Pros Very little pros about this software to be honest, Its great until you realize how much its lacking and horrendous client support Cons Where to start with this, horrible account reports, integration errors, constant client complaints, no away messages, very antiquated, no management reports for over runs on labor times missed punch outs anything Switched from [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Sales tax errors they were taxing us off estimated amount not spent amount Review Source AS Adewale S. HIO Health, Wellness and Fitness Used the software for: 2+ years ### "Seemeless process" January 28, 2026 4.0 Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need. Also, it gives much value for money. I think the client would love it for managing their business efficiently. Pros I think that the Shopmonkey is an intuitive application. Shopmonkey application is quite easy to navigate and the functionalitiea are easy to use both dor me as a user and the company. Quite seemless throughtout the initial process until payment and i think it is quite secure and their support system is great. Cons The shoponkey application page could be quite over engaging for new users. I would recommend it to anyone but that they take care with use. Most of the time i need some work done, i would usualu visit the shopmonkey application pages i have been to before so i do not mix things up. Review Source Response from Shopmonkey March 18, 2026 Thanks for the great review, Adewale! We’re glad the platform is intuitive for you and that our secure payments and support team are hitting the mark. We appreciate the honest feedback about the interface being a bit "over-engaging" for new users—we’re always working to balance our powerful tools with ease of use and we have great support resources in our support center: https://support.shopmonkey.io/hc/en-us Thanks again! JW Josh W. Owner Automotive Used the software for: 1-2 years ### "Was good but not now " March 19, 2025 2.0 Started off good and than just keeps getting worse have asked to cancel for 2 months now ans still not canceled and they have charged a old card thats not on the account anymore for a subscription i canceled and of course cant get a hold of anyone . Pros The customer interaction part or the software is good Cons The software has quite a few holes in it, and when you have a issue good luck getting help! Alternatives considered [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) Reason for choosing Shopmonkey Cheaper option at the time witch was important as i was just starting out Review Source RA Rania A. Bookkeeper Automotive Used the software for: Less than 6 months ### "Try it out, why not" September 26, 2025 4.0 Great, if you work it properly. If not, don't expect much help from them. It's intuitive, but there is opportunity for many errors if you don't operate the software properly. Pros Shopmonkey does a great job of making the workflow easier to manage. It's very intuitive, and the guys at the shop enjoy using it. The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly. Cons The merge has had some hiccups. The team did not have the foresight to start the invoice numbers in SM at a different number than the invoices in QB, so we had a big mess the first month of performance. Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again, more hiccups with QBO. It is hard getting someone on their QB knowledge team to help with issues. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) It was highly recommended by guys in my shop who had used SM before. Review Source Sean C. Owner Automotive Used the software for: Less than 6 months ### "Easy to use shop management " January 8, 2026 5.0 Pros The software is great, I usually have a learning curve with new shop management systems, but ShopMonkey was fairly easy to implement Cons Not any complaints really. The quoting system could be a little more streamlined but good overall! No Review Source Response from Shopmonkey March 18, 2026 Great to hear from you Sean and thank you for this review! We are glad Shopmonkey is helping you and your team. RP Ryan P. Service Tech Automotive Used the software for: Less than 6 months ### "Solid Software for gear heads." February 26, 2026 5.0 Overall, I'd say it's a great time saver. There is less training time required for staff. Techs and service advisors can jump in quickly. Pros I like that it has a very user-friendly dashboard. It doesn’t feel clunky or outdated like some legacy auto shop systems. Cons It was a little pricey. Shopmonkey can be more expensive than older systems or entry-level shop software. Review Source Response from Shopmonkey March 18, 2026 Thanks for the great review, Ryan! We’re glad that our dashboard is saving your team time and that our tools make team training easier. We appreciate the honest feedback and are glad to see those efficiency gains are already providing a solid return on your investment. Thanks for being part of the Shopmonkey community! DB Desi B. Project manager Automotive Used the software for: I used a free trial ### "Take the good with the bad" July 10, 2025 5.0 Overall, it’s not worth the costs because when things hit the fan, we were at a loss. But the system itself is great Pros What I found most likable about shop monkey was how much it simplified the shop’s workflow for management Cons What I liked least about shop monkey was how difficult it was to reach customer service when needed quickly Review Source NS Nicole S. Research Analyst Automotive Used the software for: Less than 6 months ### "I'd recommend overall" July 29, 2025 5.0 Pros Shopmonkey has amazing customer support. I ran into a bug and was greeted by a polite and helpful customer service agent. Cons I find that it can be difficult to navigate/explain to new users. Once I got the hang of things, however, it became easier. Review Source JD Jason D. Owner Automotive Used the software for: Less than 6 months ### "STILL DEVELOPING DO NOT WORK WITH THEM" August 27, 2024 2.0 I hope they do better than this. this is very sad. I have tried to work with them and even spent an entire month convincing my team we would switch to them and now i am utterly embarrassed. This company is all about grabbing people in, and once youre in they dont care about you. I run a shop with 10 employees, 30-40 cars a month. This is NOT the app for us. They are way behind and still developing as they go along. That much is clear. Pros You can create an invoice like any other app. Cons EXTREMELY BEHIND ON UPDATES and NEEDS TONS TONS TONS OF SUPPORT WHICH THEY DONT GIVE YOU. Try calling their support line... oh wait, they dont have one. You have to WRITE to them through the website, through a messenger app... and theyll reply when they feel like it. Kicks my employees out of the app on their phone randomly. The system for the mechanics to use is very convoluted and not easy to use. Review Source jA jennifer A. CSR Automotive Used the software for: 6-12 months ### "User friendly " January 17, 2024 5.0 Pros It is great! Shopmonkey has everything that I needed. Cons Nothing. I love using it and it has everything that I needed! Review Source ML Mitchell L. School bus driver Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great what it does" June 20, 2024 5.0 Pros Being able to look parts up and finish the project Cons Nothing much it helps out a lot and gives great infew Review Source JS Joao S. Customer success executive Automotive Used the software for: 1-2 years ### "Simple to operate for automotive industry" July 18, 2024 5.0 Pros Easy to setup and implement with our ERP and accounting software. Produce invoice and payment processor in real-time. Cons Need to improve customer support from Shopmonkey. They never get back to me with solutions for every inquiry that I ask them. Review Source AC Andrew C. Front desk associate Automotive Used the software for: 6-12 months ### "Simple and easy" June 15, 2024 5.0 Pros Convenient and no hassle to use. Very user friendly. Cons No negatives to this product, couldn’t think of anything to make it better! Review Source RM Ricardo M. SERVICE MANAGER Automotive Used the software for: 6-12 months ### "Not Suitable for Full time Repair Shops But Enough for Custom Shops" October 10, 2023 3.0 On a side note Customer service is really responsive and gets the job done as far as whatever is within their abilities but I feel like I should not have to contact them as frequently as I do to report as many issues with the program and hope for changes that have not happened since we started using the program. I hope things change with version 2 of this otherwise I will be looking for other options after our contract ends. Pros Canned services are really well managed. Customer service and other staff are responsive and helpful. Work order Management definitely saves me a lot of time on the daily Cons UNABLE TO PRINT INFO PROPERLYWe do a lot of head gasket repairs at our location and the fact I can't print out torque sequences for my technicians is disappointing. I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for a full-service subscription I expect to have access to everything I need. I shouldn't have to go back to Mitchell, go to first call online , or screenshot my screen and print on microsoft paint when the information is right there. DEFERRED / DECLINED SERVICESWhen its working its a great feature, it allows us to easily access previously declined services to recommend again the next time they come in. Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a new quote, nothings going to be done about from my understanding as they are releasing a new Version of shop monkey but again I'm paying for this service I would like to have access to it. UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for anything. I unlink then re-link the vehicle no change. Start a new ticket and sometimes it will work. Pending Bug to be fixed but likely won't be addressed and Version 2 is underwayVIN LOOKUPI'm sure there are much better options out there I don't know why they stick with the one they have.UNABLE TO DO ANYTHING WHEN SYSTEM IS LAGGY / DOWNRan out of characters to continue Review Source DM Darrin M. Service and Parts Manager Automotive Used the software for: 6-12 months ### "Best thing we have implemented in a while " June 6, 2023 5.0 Customers can no longer say I didn't know what that was going to cost or say they didn't authorize. Pros I like that we can schedule and make an estimate/invoice to save double writeups and also that we can get authorizations in a timely fashion. Cons The Point of sale for parts only is making us have to hold a double inventory management system. Reason for choosing Shopmonkey Much more cost effective for our situation and without loss of functionality Review Source RH RYAN H. Owner Automotive Used the software for: 6-12 months ### "Shopmonkey software for wrenching Ryan’s auto repair" August 7, 2021 5.0 I definitely highly recommend shop monkey and also recommend pairing it with a system like identifix as well it’s a really good value for what your getting its a better value for larger shops with multiple bays and multiple employees Pros The ability to send and get estimates approved by cell phone and email Cons The payment system it takes two rolling business days to get payments from shopmonkey to my business account Alternatives considered [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing Shopmonkey Mostly the convenience of being able to operate the software in the field I’m a mobile automotive shop so that’s very important to me Switched from [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) I switch because with shopmonkey I can run the software anywhere I have internet where with Napa you have to use one device that has the software loaded on to it Review Source RB Ryan B. Owner Automotive Used the software for: 6-12 months ### "Ryan's Shopmonkey revie" April 13, 2021 5.0 Pros The software is very easy to use and pretty much covers everything i need to keep up with trucks that are coming to my shop, what trucks are here at my shop, keeping up with my parts inventory and billing jobs out with ease. I am very happy with shopmonkey. Whenever i have a question or concern the chat link is always in the lower right corner of the screen with the shopmonkey team ready to help me! This is one of my favorite features! i type in my question and within a few minutes someone is chatting with me to help me figure out what it is i need to do and if that doesnt help they will call me within minutes. There is no waiting hours or until the next day for help. When adding parts to your inventory it asks for the price oyu paid for the part and then allows you to choose the % mark up you want on it. It does all the math for you which saves time. My favorite feature is being able to send invoices with the option for my customers to pay the invoice online. I am very happy and will stay with shopmonkey!! Cons Now for the bad....well, to be honest, there is no bad that i have found yet. Sure there are a few little things that I would like to change but heck, a lot of things in shopmonkey are editable to customize it to your liking. I have been using this software for roughly 6 months now and i am still learning. As of now, I have no complaints. Reason for choosing Shopmonkey I chose shopmonkey because when i asked for more information on their website, i received a response VERY quickly. A shopmonkey team member chatted with me, then asked permission to call me and did jus that within minutes. We set up an appointment and at that time he had me get on my laptop and we shared screens. Not only did he go through the whole program, but let me open and close tabs, type things in and save them so i could see where things were after being saved etc. I really enjoyed the training me gave me and he was in no way pushy at all about choosing his software. The people at shopmonkey are great. Being able to work with people who are so kind and ready to help so quickly makes me feel confident in the software used to keep my business going. This feeling is by far the best part of shopmonkey. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I was using quickbooks and i wasn't happy with the invoices. Quickbooks is complex and complicated. I wanted software that was easy to use and built for an auto repair shop. Review Source DJ Don J. CEO Automotive Used the software for: 1-2 years ### "Shop Monkey Review " October 4, 2019 5.0 Shop Monkey runs my whole shop on a daily basis, its the first thing I open when my system comes online and the last thing I close when I go home. it manages my employees time, customers, scheduling, parts and my daily workload, not to mention all the financial data you need to run your shop. When I started with shop monkey I required a software to help guide me in the right direction and have everything needed that maybe I would not have thought of to run and manage my business. I will admit at the very beginning I found some things missing and with some struggles. But the support and growth of Shop monkey quickly rose to meet my needs. Shop monkey team worked on every one of my requests and concerns and built it in to the success it is today and at a very quickly pace, working though all my needs. I am very satisfied in the direction it has and is going. I'm excited to see the next new things that come to production in the software. Pros It had a new updated technology look and feel to it, was not the old typical updated Green screen look with some windows added. Was easy to navigate, and I was looking for a web based software that I did not have to constantly be upgrading software hardware and OS to keep running. Cons Was missing some of the deep in depth business functions, that have mostly been added already. it needed more functionality in administration of users functionality and controls. that have also been fixed. Reporting was missing features and has been much improved. Alternatives considered [BAAR](https://www.capterra.com/p/171768/BAAR/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reason for choosing Shopmonkey I will give you a quick idea of my background so what I say here has more weight. I left automotive to go into IT and was an IT engineer for 22 years before going back to automotive, so I have a very deep understanding of technology and software and knew what was best for me and my shop. I chose Look and Feel and newer generation of software platform to the others that where old software redesigned to look pretty, but because they are all build on older platform software they will have to rediscover and rebuild to get to the next generation software like shop monkey. I didn't want to have to go through that kind of transition later when the other companies realize they need to catch up and while in the middle of running a busy shop. so I went with one that was already built for the next generation of software.Thank you! Review Source DH David H. Owner/Diagnostic Tech Automotive Used the software for: 6-12 months ### "Our shop would be lost without it." December 2, 2022 5.0 The time savings and accuracy are astonishing, I don't know how other shops work without it. From inventory to POS Shopmonkey is great. Pros I love how easy it was to set up and how much easier it is to use. Their customer service is the best I have ever delt with and I can't stress this enough. The people that I have had to get help with are all amazing. It is super refreshing how amazing they are at customer service. The software is bad ass and so are their team. Cons It would be great if they would add the ability to add photos and videos to the service lines, for the web version of the invoice that is sent to your customer, not a deal breaker at all though. Reason for choosing Shopmonkey I was able to do the setup process myself in a few hours and they offered a team that onboarded you for free. That is how easy and powerful it is. Review Source NH Nicole H. Owner Automotive Used the software for: 6-12 months ### "Run don't walk away from this company" February 19, 2024 3.0 The worst experience ever. I have been in this industry for over 35 years and used Tekmetric, Janco, Mitchell, AllData and DIrectHit to name just a few. All these companies have their own set of issues but I have never felt so unimportant or that my money/shop were not important enough to even speak to me about what my problems are. After begging to speak to someone for OVER A MONTH I am now canceling and going else where. My review will be accurate and not controlled by shopmonkey like these others. Pros The reviews were amazing and the sales department is awesome at making promises and telling you what you want to hear. However this is not what you will get. I have been calling and texting for a month about the lack of labor times on everyday repairs. I have yet to get a return call, even called sales who are always there to make money but they also promised to have someone call back that was a week ago....... Cons No labor times on things like engine oil coolers, transmission replacements, valve cover gaskets. If you require help from them they are quick to text but tell you it will be 2-3 days for an answer. Is your customer going to wait 2-3 days for an estimate? Not mine! That is a loss in revenue yet they charge more than others in the industry like Mitchell. You will not matter to them and they will leave you hanging. Reason for choosing Shopmonkey I was lied to and mislead. I was promised a level of customer care that I have yet to see or receive. Review Source DD DANIEL D. OWNER/ OPERATOR Automotive Used the software for: Less than 6 months ### "All Your shop management needs in this amazing , cloud-based software " July 20, 2021 5.0 I was impressed at the screen shots of the Graphical User Interface and jumped in the free trial. I am extremely pleased that the actual use of the software beat my expectations in terms of functionality and support. The ability to access all of my shop data from anywhere with an internet connection is awesome. The GUI is not cluttered and easy to navigate while still maintaining a vast amount of available features. The ability to go from start to finish (from appointments to payment collection) in one, easy to use application has saved me from frustration and headache and allows me to convert my time normally spent doing clerical work into shop productivity. THE TECHNICAL SUPPORT IS OUTSTANDING!!! Pros Being able to create CANNED services, and the different ways to keep customers informed via text/email are cruxes for me. Creating and saving CANNED services saves valuable time, and simplifies creating work orders and estimates/invoices. One thing I used to hear customers say a lot about shops and companies is, "I would just like a phone call or SOMETHING to keep me informed." ShopMonkey solved that for me. I LOVE that the software is ACTUALLY as easy as it looks, to use. Cons Outside integration of other card readers (such as Square for example) would be greatly appreciated. The upfront cost of having to purchase a card reader and pay a monthly service fee on top for integrated payments is a big turn-off for me when I already have a card reading service. I would consider perhaps a service where the ShopMonkey card reader can be "leased to purchase" with monthly payments. I.e. $35 a month for 12 months for the card reader and service is more manageable, especially for small, brand-new businesses. Reason for choosing Shopmonkey Shopmonkey provides everything I needed and MORE than many other products available. All in an affordable application that can be accessed virtually anywhere at any time. Review Source Similar Products Featured