# Shopmonkey Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Shopmonkey Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more. Source: https://www.capterra.com/p/169022/Shopmonkey --- # Shopmonkey Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Shopmonkey ## What is Shopmonkey? Shopmonkey is a dependable, cloud-based management solution purpose-built for automotive repair shops and heavy-duty truck centers. This integrated platform modernizes operations and drives growth by streamlining unique shop workflows, enhancing customer interactions, and managing core challenges like appointments, inventory, and customer relationships. The user-friendly interface supports quick adaptation. Core capabilities include: Integrated messaging to reduce friction. Rapid estimate/invoice creation and secure payment processing (online/in person, Buy Now, Pay Later). Digital Inspections, essential for increasing Average Repair Order (ARO) and building customer trust via detailed reports. QuickBooks connection. For heavy-duty repairs, Shopmonkey boosts technician productivity, speeds up payment via digital communication and automated invoicing, letting owner-operators get back to work faster. Multi-location shops can standardize operations, share data and reports across locations ## What is Shopmonkey used for? [Auto Repair](https://www.capterra.com/auto-repair-software/)[Auto Body](https://www.capterra.com/auto-body-software/) Top alternative Featured Overall rating Based on 263 user reviews Reviews sentiment Positive 90% Neutral 4% Negative 5% Pros & cons Intuitive all-in-one platform Comprehensive feature set High subscription cost concerns Starting price $199 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shopmonkey?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.shopmonkey.io/&name=Shopmonkey) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shopmonkey 4.6 (263) VS. [4.8 (742)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting Price $199 Flat Rate, Per Month Starting Price $199 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (263) Ease Of Use 4.7 (600) Value For Money 4.5 (246) Value For Money 4.7 (562) Customer Service 4.6 (254) Customer Service 4.9 (530) ## Shopmonkey alternatives [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (260)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.7 (3)](https://www.capterra.com/p/230031/AutoServ1/#reviews) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (35)](https://www.capterra.com/p/151174/Orderry/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/169022/Shopmonkey/alternatives/) ## Who uses Shopmonkey? Based on Capterra reviews from the past 5 years ## Pros and Cons Intuitive all-in-one platform 89% positive reviews out of 111 Most reviewers describe ease of use as a major benefit, highlighting the intuitive interface, straightforward navigation, and simple onboarding process, which help both tech-savvy and less experienced users manage shop operations efficiently. Kaylee N Secretary, 2 - 10 employees. "I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating the site I found myself using it with ease!" High subscription cost concerns 50% negative reviews out of 40 Some reviewers indicate pricing is a drawback, citing higher costs compared to alternatives, challenging exchange rates, and per-user fees that may not suit smaller businesses or those with limited budgets. Comprehensive feature set 89% positive reviews out of 35 Most reviewers appreciate features like workflow management, appointment reminders, and communication tools, noting frequent updates and the ability to suggest improvements as valuable for streamlining shop tasks. Cherif S HR Manager, 2 - 10 employees. "It has seamless features that helps us fix issues with efficiency." Streamlined estimating process 88% positive reviews out of 26 Most reviewers report estimate tools save time, allow quick customer approvals, and simplify quoting, invoicing, and communication, making business transactions more efficient and professional. Lagi A Service Writer/Manager, 2 - 10 employees. "Overall experience is that it has made it easy to manage our workload, deliver estimates more efficiently, build a good rapport with our customer's and helped us to build our business more." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 4.3 (89) 60.67% of 89 reviewers that rated this feature as important or highly important Shopmonkey offers seamless billing and invoicing, letting you send invoices via text or email and process payments easily. Users think the integration with QuickBooks and Stripe is helpful, and invoices look professional, but some report slow payment processing and missing labor details. Quotes/Estimates 4.3 (87) 63.22% of 87 reviewers that rated this feature as important or highly important You can quickly create, send, and track quotes and estimates, including parts and labor details. Some reviewers find the PartsTech integration valuable and say estimates look professional, but others mention missing labor times and limited customization for certain jobs. Work Order Management 4.3 (79) 62.03% of 79 reviewers that rated this feature as important or highly important With this capability, you can organize, track, and update work orders efficiently using drag-and-drop and color coding. Reviewers appreciate the intuitive workflow, ease of tracking jobs, and clear assignment of tasks, though some wish for multi-tech assignments and better prioritization. Service History 4.2 (75) 50.67% of 75 reviewers that rated this feature as important or highly important It gives you quick access to past service records, making it easy to review work done for each customer or vehicle. Reviewers appreciate the CARFAX integration, cloud access, and search function, though some find navigation clunky and want more detailed history views. Appointment Scheduling 4.3 (68) 58.82% of 68 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Labor Rates 4.4 (61) 47.54% of 61 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians Shopmonkey 40 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Shopmonkey offers seamless billing and invoicing, letting you send invoices via text or email and process payments easily. Users think the integration with QuickBooks and Stripe is helpful, and invoices look professional, but some report slow payment processing and missing labor details. Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Import and export data to and from software applications Assign working shifts or tasks to employees based on their availability Estimate expected cost based on various factors before a project begins Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and visualize the status of an ongoing job and the time spent on tasks or projects Report on the allocation and distribution of labor costs across projects Track, manage, and standardize customer rates for services performed by technicians Schedule predetermined or ad hoc maintenance services and labor requests Manage and support multiple locations Manage and track customer orders for goods, investments, or any other purchases Track parts inventory levels and manage re-stocking A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Reporting on how each user, task or process has advanced since its initiation Create, send, and track purchase orders and their statuses You can quickly create, send, and track quotes and estimates, including parts and labor details. Some reviewers find the PartsTech integration valuable and say estimates look professional, but others mention missing labor times and limited customization for certain jobs. Timed notification for any upcoming task, deadline, appointment, or activity Allows service businesses to track ongoing repairs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources It gives you quick access to past service records, making it easy to review work done for each customer or vehicle. Reviewers appreciate the CARFAX integration, cloud access, and search function, though some find navigation clunky and want more detailed history views. Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history With this capability, you can organize, track, and update work orders efficiently using drag-and-drop and color coding. Reviewers appreciate the intuitive workflow, ease of tracking jobs, and clear assignment of tasks, though some wish for multi-tech assignments and better prioritization. Create, design and manage workflows for repetitive tasks Features 4.5 (263) 4.5 Based on 263 reviews ## Pricing Value for money 4.5 (246) [View pricing plan details](https://www.capterra.com/p/169022/Shopmonkey/pricing/) Basic Monkey $199.00 Flat Rate,Per Month It includes: - Unlimited Quotes & Invoices - Two-way SMS & Email - Reports - Shop Workflow - Integrated Payments - Parts Lookup & Ordering - Mobile Apps for Techs - CARFAX Integration - RepairLink Integration Clever Monkey $324.00 Flat Rate,Per Month It includes: - Digital Vehicle Inspections - Time Clocks - Inventory Management - Customizable Workflow - E-Signatures\* - Unlimited Quotes & Invoices - Reports - Shop Workflow - Integrated Payments - Parts Lookup & Ordering - Mobile Apps for Techs - QuickBooks Online Integration - The Back Office Integration Genius Monkey $475.00 Flat Rate,Per Month It includes: - Labor Guides - Diagrams & Procedures\* - Tire Ordering - Vehicle Lookup - Lowest Payments Rates - Digital Vehicle Inspections - Time Clocks - Inventory Management - Customizable Workflow - QuickBooks Integration - E-Signatures\* - Unlimited Quotes & Invoices - Reports - Shop Workflow - Integrated Payments - Parts Lookup & Ordering - Mobile Apps for Techs - Vehicle Quick Reference Guide - Audit Logs - Coupons Value for money 4.5 (246) 4.5 Based on 246 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ PartsTech](https://www.capterra.com/p/231766/PartsTech/)[ RepairLink](https://www.capterra.com/p/228901/RepairLink/)[ Nexpart Distribution Management](https://www.capterra.com/p/77054/Nexpart-Distribution-Management/) ## Support, customer service and training options Customer Service 4.6 (254) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (254) 4.6 Based on 254 reviews ## User reviews Overall rating 4.6 Based on 263 reviews Filter by rating 5(208) 4(30) 3(11) 2(5) 1(9) Mentioned topic Sorted by most recent CS Cherif S. HR Manager Sports ### "My Experience with Shopmonkey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 17, 2026 My overall experience with this tool has been exceptionally great. It has seamless features that helps us fix issues with efficiency.The dashboard is intuitive and very easy to use. Pros I like that Shopmonkey has great customer support team that is highly responsive which is very essential as employees do not face any challenges that could cause downtime. The tool has great reporting and analytic capability which helps in diagnosing devices bugs thus enabling us to fix issues on time. Cons Shopmonkey has been an exceptional tool for us, it has great features that helps ensure our devices are in shape 24/7. I do not have any dislikes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 23, 2026 Thank you for your feedback, Cherif! We are glad that Shopmonkey is making workflows and reporting easier for your team. And when you do need extra help, our customer support team works very hard to make sure you're taken care of ASAP. Thanks again! RP Ryan P. Service Tech Automotive ### "Solid Software for gear heads." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 26, 2026 Overall, I'd say it's a great time saver. There is less training time required for staff. Techs and service advisors can jump in quickly. Pros I like that it has a very user-friendly dashboard. It doesn’t feel clunky or outdated like some legacy auto shop systems. Cons It was a little pricey. Shopmonkey can be more expensive than older systems or entry-level shop software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2026 Thanks for the great review, Ryan! We’re glad that our dashboard is saving your team time and that our tools make team training easier. We appreciate the honest feedback and are glad to see those efficiency gains are already providing a solid return on your investment. Thanks for being part of the Shopmonkey community! AS Adewale S. HIO Health, Wellness and Fitness ### "Seemeless process" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 28, 2026 Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need. Also, it gives much value for money. I think the client would love it for managing their business efficiently. Pros I think that the Shopmonkey is an intuitive application. Shopmonkey application is quite easy to navigate and the functionalitiea are easy to use both dor me as a user and the company. Quite seemless throughtout the initial process until payment and i think it is quite secure and their support system is great. Cons The shoponkey application page could be quite over engaging for new users. I would recommend it to anyone but that they take care with use. Most of the time i need some work done, i would usualu visit the shopmonkey application pages i have been to before so i do not mix things up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2026 Thanks for the great review, Adewale! We’re glad the platform is intuitive for you and that our secure payments and support team are hitting the mark. We appreciate the honest feedback about the interface being a bit "over-engaging" for new users—we’re always working to balance our powerful tools with ease of use and we have great support resources in our support center: https://support.shopmonkey.io/hc/en-us Thanks again! Sean C. Owner Automotive ### "Easy to use shop management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2026 Pros The software is great, I usually have a learning curve with new shop management systems, but ShopMonkey was fairly easy to implement Cons Not any complaints really. The quoting system could be a little more streamlined but good overall! No Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2026 Great to hear from you Sean and thank you for this review! We are glad Shopmonkey is helping you and your team. RA Rania A. Bookkeeper Automotive ### "Try it out, why not" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 26, 2025 Great, if you work it properly. If not, don't expect much help from them. It's intuitive, but there is opportunity for many errors if you don't operate the software properly. Pros Shopmonkey does a great job of making the workflow easier to manage. It's very intuitive, and the guys at the shop enjoy using it. The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly. Cons The merge has had some hiccups. The team did not have the foresight to start the invoice numbers in SM at a different number than the invoices in QB, so we had a big mess the first month of performance. Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again, more hiccups with QBO. It is hard getting someone on their QB knowledge team to help with issues. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) It was highly recommended by guys in my shop who had used SM before. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Amanda H. Accountant Automotive ### "Version 2.0 ruin the functionality " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 27, 2025 Previously, I would have said this program has some issues, but it gets the job done, and it's fairly easy to use. Now, I would suggest that anyone looking for an invoicing program to choose anything else. The convoluted processes and programming are just not worth the cost. Pros Shopmonkey version 1.0 was very functional. It wasn't perfect, but it was as intuitive as I think invoicing could be. The features made a number of tasks, like running reports or processing payments, decently quick. Cons Since we've been forced to update it has been a nightmare. So many features have been removed, it's almost not functional for our business. We would prefer to switch programs, but we have just over 5 years' worth of data essentially stuck in the program. We used to have a direct contact to help us with questions/concerns. Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with much more than "Did you turn it off and back on again?" Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We switched in early 2020 to ShopMonkey because it offered, at that time, features such as adding photos that QuickBooks didn't offer in a truely functional way Alternatives considered [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Reasons for choosing Shopmonkey We ended up choosing Shopmonkey because it was more cost efficient and it offered many of the same features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Bruce G. President Automotive ### "Customer service is a JOKE.... no fixes provided for basic/easy to solve issues. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 25, 2025 Let me put it like this.... they are getting a 1 star rating because I don't have the option to give them a zero. One rep doesn't spout the same info as the next...it's like the right hand doesn't know what the left hand is doing... I don't think they really know what they're doing it seems.... maybe they need more training so that everyone gives out info that matches. They apparently have no concept of customer service and "continuity"... just got a call from \[sensitive content hidden\] when I was "told" that \[sensitive content hidden\] was my account manager....I already had an in depth conversation with \[sensitive content hidden\] and I explained to \[sensitive content hidden\] that I would prefer to deal with \[sensitive content hidden\] because I don't have the time to re-explain to her all of the things I already previously explained to \[sensitive content hidden\]. RUN FROM THIS COMPANY AND FIND SOMETHING BETTER !!! Pros Their initial version...version 2.0....horrible.... Do your due diligence and look at other software options... which is what I'm about to do as soon as I finish writing this review..... Cons I liked Shopmonkey 1.0 version...the design team for version 2.0 took a very snooth easy to use software and made it much harder to use and requires more keystrokes and mouse usage for functionality..... FAIL... their tech support customer service is SLOW to respond and ineffective when it comes to providing resolutions.... My first conversation with them after the MANDATORY upgrade where I listed no less then 10 problems or glitches that I noticed within the first day of usage of the 2.0 version has apparently fallen on deaf ears and not a single concern of mine has been addressed or rectified in any way. Switched from [AutoShop](https://www.capterra.com/p/35810/AutoShop/) increased functionality and ease of use initially with the 1.0 version..... 2.0 is horrible and has been a "regression" in functionality and ease of use in my opinion as the shop owner and primary user of the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nicole S. Research Analyst Automotive ### "I'd recommend overall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 29, 2025 Pros Shopmonkey has amazing customer support. I ran into a bug and was greeted by a polite and helpful customer service agent. Cons I find that it can be difficult to navigate/explain to new users. Once I got the hang of things, however, it became easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Desi B. Project manager Automotive ### "Take the good with the bad" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 July 10, 2025 Overall, it’s not worth the costs because when things hit the fan, we were at a loss. But the system itself is great Pros What I found most likable about shop monkey was how much it simplified the shop’s workflow for management Cons What I liked least about shop monkey was how difficult it was to reach customer service when needed quickly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SV sajeev v. Manager Automotive ### " Unprofessional, Poor Service & Hidden Cancellation Policy" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 18, 2025 Pros Very expensive , Need to pay for the demo .I signed up for a month-to-month subscription with the understanding that I could cancel anytime. However, when I tried to cancel. Surprised with a sudden "30-day notice Cons Unprofessional, Poor Service & Hidden Cancellation Policy Surprised with a sudden "30-day notice" policy that was never mentioned at signup. This company refuses to honor its original terms and treats customers disrespectfully when they try to leave. Avoid unless you enjoy being trapped and disrespected. Advice to management: Train your staff, fix your transparency issues, and stop penalizing customers for your misleading policies. they send me new invoice $524. Never signup with shop monkey please . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/169022/Shopmonkey/reviews/) Popular comparisons [ARI vs Shopmonkey](https://www.capterra.com/compare/169022-201737/Shopmonkey-vs-ARI)[AutoLeap vs Shopmonkey](https://www.capterra.com/compare/169022-216500/Shopmonkey-vs-Autoleap)[AutoRepair Cloud vs Shopmonkey](https://www.capterra.com/compare/147213-169022/AutoRepair-Cloud-vs-Shopmonkey) [Shop Boss vs Shopmonkey](https://www.capterra.com/compare/121909-169022/Shop-Boss-Pro-vs-Shopmonkey)[NAPA TRACS vs Shopmonkey](https://www.capterra.com/compare/61551-169022/NAPA-TRACS-vs-Shopmonkey)[Fullbay vs Shopmonkey](https://www.capterra.com/compare/169022-170876/Shopmonkey-vs-Fullbay)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)