# BrightSide Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BrightSide Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/168870/BrightSide --- # BrightSide Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BrightSide ## What is BrightSide? BrightSide | Do more. Work less.™ BrightSide offers a complete management solution for your vacation rental agency or property management company. We offer direct API integrations with Google Vacation Rentals, VRBO/HomeAway, Airbnb, and Booking.com. BrightSide does not need a third party API. BrightSide makes it easy to manage your properties, rates, specials, and reservations, housekeeping, and maintenance in a single centralized system. Sync your reservations between your connected OTAs so you never get a double booking again! We offer powerful APIs for custom website integrations, as well as portals for guests, owners, and maintenance teams. BrightSide integrates with Airbnb, Vrbo, and BDC messaging, so you can receive OTA messages and respond without leaving our software. BrightSide also helps you manage your housekeepers and keep track of cleaning assignments. BrightSide welcomes companies of any size. We have clients with one property and others with hundreds. ## What is BrightSide used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Channel Management](https://www.capterra.com/channel-management-software/) Overall rating Based on 28 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $160 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## BrightSide alternatives Highest Rated [4.9 (259)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing [4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month [4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/168870/BrightSide/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reservations Management 4.9 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Online Booking 4.9 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Payment Processing 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions For Vacation Rentals 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Designed for vacation rentals Front Desk Management 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests GDS/OTA Integration 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations BrightSide 73 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Setting up the amount/charge for per hour of work by a company or professional Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Analyze and track performance of channels Manage various distribution channels, build relations with channel partners, and track their performance Tracking, calculating, and paying commissions and earnings to employees Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment Communicate with guests directly within the system Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Monitor product stock levels Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage, maintain and track the performance of assets and equipment Automate workflows and trigger campaigns based on customer actions Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple locations More than one location Book meetings and appointments through a website or digital platform Report showing financial balance at the beginning and the end of the period, along with activity Web-based portal that helps distributors, partners and other service providers access marketing and sales content Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Track and manage the profit margin between the cost of a product and its selling price. Design, communicate, and distribute incentives to perform a specific action Add, view, and edit details of all properties managed by an agency that are available for sale or rent Track/optimize rates in relation to usage Ratings/Reviews Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Monitor sales and make necessary adjustment in order to increase demand and revenue Track and monitor reviews of products or services Search and filter data across systems to locate required information by entering keywords or certain criteria One location Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Built-in website builder or integration with third-party site Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.9 (28) 4.9 Based on 28 reviews ## Pricing Value for money 5.0 (27) Free Trial Monthly Subscription $160.00 Other,Per Month It includes: - Google Vacation Rental Integration - Direct OTA Integration - Website Integration - Guest Portal - Owner Portal - Online Booking - Rate Management - Airbnb Messaging Integration - Vrbo Messaging Integration - Booking.com Messaging Integration - Email Templates - SMS Texting - Google Reviews Integration - Guest Communications - Specials & Discounts - Listing Management - Property Management - Credit Card Processing - Recurring Charges for Owners - User Permissions - Housekeeping - Maintenance - Alerts/Notifications - Robust Reporting - API Value for money 5.0 (27) 5.0 Based on 27 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ Breezeway](https://www.capterra.com/p/186514/Breezeway/)[ Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/)[ Turno](https://www.capterra.com/p/166734/Turno/)[ Vrbo](https://www.capterra.com/p/233391/Vrbo/)[ Beyond](https://www.capterra.com/p/225855/Beyond-Pricing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (28) 5.0 Based on 28 reviews ## User reviews Overall rating 4.9 Based on 28 reviews Filter by rating 5(26) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KB Kelly B. Owner Hospitality ### "Fantastic Company and Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2026 Absolutely love this software and the people who created it as well as service us on a day to day need when we have questions. Pros The company is a small family company that gives personal service. I truly love the ease of use for this product and all the new features that have been added over the years. This is a great value for your Airbnb, VRBO and other hotel management businesses. I also love the additional feature of texting with the guests as a form of communication through this software. Cons Unfortunately, they don't have an app for this software which makes working out in the field difficult. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing BrightSide The customer service of this company is exceptional. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2026 We really appreciate you taking the time to share such a detailed review. It’s great to hear that the guest texting and the general ease of use have been so helpful for your business, that’s exactly what we aim for. I also wanted to mention that we do have a solution for working in the field. We use a Progressive Web App (PWA), which functions just like a standard app but doesn't require a download from the App Store. You can simply 'Add to Home Screen' from your mobile browser to get a dedicated icon and a full-screen mobile experience. While not every screen is fully mobile yet, we are working on it daily. We have a step-by-step guide on our website (Knowledge Base) that walks you through the setup. It should make managing things on the go much easier for you. Thanks again for the support and for being a part of the BrightSide community! We value your feedback. AJ Amanda J. Owner Hospitality ### "Highly Recommend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2025 We have enjoyed our time using BrightSide. The team is fast and friendly and the software is easy to use! Pros Easy to work with! Local-personable. Excellent team-easy to use software! Cons Not really much to say here. There are a few features that we are hoping to have, and they are working on implementing if it's possible. Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Brightside was highly recommended by others in our area. The other software seemed antiquated and customer service was terrible. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reasons for choosing BrightSide Local and easy to access customer service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 26, 2025 Amanda, thank you for the positive review. Our team has enjoyed working with you and your team for the past couple of years. We are grateful you allow us to be a part of growing your business; and what an amazing business it is! Of course we think our client support team is second to none, so reading your testimonial makes us happy. We are here to help any way we can. We love it when our clients send us feature requests and we are able to make it happen. That keeps us growing and getting better. Keep sending them in and we will continue to add what we can. We are blessed to have great clients, and we appreciate you. GW Gina W. Front Office Hospitality ### "achievable " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 1, 2024 Overall this is a very user friendly and pretty easy to figure out if you just work with the system. Pros It is so easy to use and very user friendly. I think it is easier than some other systems I have used. Cons Sometimes it takes time to come up and little hard at changing numbers in payments screen Switched from [TCS iON Manufacturing ERP](https://www.capterra.com/p/204303/TCS-iON-Manufacturing-ERP/) This one seemed to better priced and also easier to use in all areas . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PH Paula H. Reservationist Hospitality ### "Great Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2024 The ease of this program far outweighs the ease of TCS (no ease at all) Pros It's very user friendly. Easy to use and understand. Cons Sometimes adjusting prices in reservation can be a bit cumbersome. Switched from [TCS](https://www.capterra.com/p/82848/TCS/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2024 Hi Paula, thank you for providing us with your feedback! We put a lot of thought into how to make our software easy to use and remain a powerful tool at the same time. Our development team is always listening to everyday users, so your opinion matters. Improvements have been made to the Extend Stay tool, making it easier to add days at the beginning or end of reservation without impacting the current rates. Please reach out to our support team with any specifics that you find cumbersome so we can improve it. JM John M. President /CEO Real Estate ### "Best Software for the money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2023 I have evaluated and tried several different platforms. What set's them apart is the ease of use, the fact that is full of features and the price is just right. Pros Ease of implementation, ease of use and incredibly easy to train people. Cons Could use a little work on rate management. Alternatives considered [Escapia](https://www.capterra.com/p/134081/Escapia/) Reasons for choosing BrightSide Value, ease of use and implementation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ED Empliny D. Virtual Profession Consumer Services ### "BrightSide Rental Management Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2023 In my less than 6 months of experience with BS, I can confidently say that it has been a fantastic and user-friendly application. The features provided are easy to navigate, ensuring that users don't get confused. It has significantly helped streamline the online booking process, making it more accessible for potential guests. Pros BrighSide Rental Management (BS) offers a convenient all-in-one application where you can effortlessly reach guests, process payments, engage in chat conversations, and easily manage bookings. The user-friendly interface of BS makes it accessible for newcomers like myself to navigate through its various functions seamlessly. Cons As of now, I don't have any specific comments to make about BS. However, I believe that BS holds great potential and I eagerly anticipate future updates that will enhance its convenience as an all-in-one application. It would be beneficial to have features like calling, ticket creation, or even email capabilities for efficient follow-up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CK Carey K. Office Manager Hospitality ### "Highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2023 We have used Brightside for almost 10 yrs and love how they will do updates to their software to stay with the market for overnight rentals Pros Super easy to use and set up. Also allowed us to integrate 3rd party bookings into our calendars. Cons At this time, I can not think of anything to report on Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Cathy M. Owner Hospitality ### "Just do it!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2023 Pros Brightside vacation management software is easy to use and is extremely reliable. Their customer service is excellent and they really care about their clients. Cons Housekeeping management is very limited as is customer integration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TT Todd T. CMO Hospitality ### "Customer Support is Second to None" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2023 At the end of the day many of the software solutions on the market today serve the technical needs of a VRM company, but the customer support and follow through is the what REALLY sets BrightSide apart. Pros Being able to see the all our units, availability, rates, and most importantly; holes in occupancy is so easy to see with one click. Additionally, the multitude of reporting options is extremely valuable for helping owners to see the value of digital marketing strategies as well as maintenance and housekeeping expenses. Cons I think the software could be a bit more modern looking in terms of the user interface that front desk and other users see. I also would like to see it become optimized for all browser sizes (mobile). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 21, 2025 Hi Todd, thank you for sharing your experience with BrightSide. We appreciate hearing how we succeed and how we need to improve. We have been working on the user interface to make it look much more modern and attractive. And it works great too, as you kindly said. Since you submitted your review, our developers have been working to make BrightSide work on screens of any size utilizing Progressive Web App technology. This technology allows our software to work on your mobile device almost imperceptible from a native app. Thanks for the feedback, it is helping is make our software even better. JS Jeanie S. Mgr Hospitality ### "Software has worked well for years with useful updates often" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2021 The relationship has been wonderful and I enjoy working with their team. Pros Works well with 'real people' you can reach when you have issues. Cons Would appreciate having ability to upload pics of maintenance issues, multiple guest ID's etc into guest files; ability to include multiple signed contracts when reservation has multiple cardholders; better way to send and receive guest text messages. Reasons for choosing BrightSide Wanted to work with 'real people' in our local area that were available by email or phone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 23, 2024 Hi Jeanie, we are so grateful to have you as a user of BrightSide. Our team took your recommendations to heart and decided to make them a reality for you and all our users. You may now upload images to maintenance issues so you can have a visual record as you requested. Great suggestion! Recently, we added the ability to have multiple contracts instead of just one. You can have a separate contract for large units, or units with pools, or however you want to use them. In the past year, we improved our text messaging so you can send and receive automated text messages more easily. BrightSide will notify you on your home screen of any unread messages. You can even start a messaging thread from within the reservation. We are still working on allowing guests to upload multiple IDs. But I am sure we will make that happen too. Thanks again for helping us make BrightSide better for everyone! [View all Reviews](https://www.capterra.com/p/168870/BrightSide/reviews/) Popular comparisons [Hostaway vs BrightSide](https://www.capterra.com/compare/152433-168870/Hostaway-vs-BrightSide) [Lodgify vs BrightSide](https://www.capterra.com/compare/131924-168870/Lodgify-vs-BrightSide)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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