# SurveySparrow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SurveySparrow the right Customer Experience solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168823/SurveySparrow/reviews --- SurveySparrow 4.4 (121) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SurveySparrow Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews Naomi G Support OperationsEntertainment, 51 - 200 employeesUsed the software for: 1-2 years. “I like that our team can create a custom CSAT survey that can then import results back into our tickets in Zendesk.“ September 9, 2025 SG Sarah G Manager of Visitor EngagementMuseums and Institutions, 11 - 50 employeesUsed the software for: 1-2 years. “It is difficult to manage the mass amounts of data that we process each day, and requires a lot of additional work after downloading the csv reports.“ February 16, 2024 Stanley K Software EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “With this integration you will be able to answer a form and make a payment online and in mobile applications in an easy and unique way.“ February 24, 2025 KP Kristy P DirectorWholesale, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Additionally, there is not "save and come back" option on their surveys. If you do not finish them in one sitting, you lose all already entered data.“ August 4, 2023 SF Sarah F Office ManagerConstruction, 51 - 200 employeesUsed the software for: 6-12 months. “I feel having the personalized surveys for our employees has made our moral better. Whether it is a survey about our Christmas Party meal choices or merchandise we are buying for a our staff.“ June 24, 2025 OE Omar E Customer experience managerRetail, 201 - 500 employeesUsed the software for: 6-12 months. “Reporting, synchronizing, couldn't get my data on google sheet, customer service couldn't solve my issue “ February 21, 2024 AD Ayikoru D Finance and Administration OfficerInvestment Management, 11 - 50 employeesUsed the software for: Less than 6 months. “Integrates well with live chat tools and ticket tools to offer customer support as same as survey collection“ August 2, 2024 CL Chris L Sales OperationsInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “It can be challenging sometimes to upload contacts/clean uploaded contacts.“ February 16, 2024 ## Showing most helpful reviews Showing 1-25 of 121 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Romaric S. Web designer Computer Software Used the software for: 2+ years ### "SurveySparrow" November 29, 2022 5.0 Survey Sparrow is my #1 online survey builder. Nor the purpose of my surveys, Survey sparrow has always met my needs. It's easy to work with and has a lot of advanced customizable options that are very great for user experience feedback. Pros Survey sparrow is the best survey builder I know so far. The developers are innovating the overall user-feedback building experience and that's amazing.The conditional logic feature in survey sparrow is far way more advanced than those in alternative tools I've used so far. It's damn too smart and sounds rather too conversational and friendly.With this natural and friendly touch, the customer feels extremely engaged and that boosts the overall conversion rates for whatever purpose the form was built for.I like to start my surveys with a warm message, that makes the reader feel important and increases the overall interaction and engagement rates.then; I enjoy giving users multiple options as this keeps them more focused on providing just simple answers than putting them to work (thinking).The logic condition helps me to assign a suitable option to each question asked. This creates a specific condition that will trigger a particular answer or option for multiple choice and all the questions in general.The survey sparrow form builder is very neat and there are even tons of pre-built templates available. These templates are suitable for beginners and can help to save some time too.The analytic & reporting parts of the tool also work well and provide in-depth data on how users interact with my forms and this helps me to know how good or bad the form is doing. Cons The cost for this plugin is quickly expensive and I must say, it's not suitable for most start-ups and individual businesses. It would be great if the company makes little adjustments to the spring options or even add custom-pricing options to the tool which will enable each user to only pay for a certain amount of features they want. Switched from [Formidable Forms](https://www.capterra.com/p/175482/Formidable-Forms/) It's quite nice but, the formidable forms builder is mostly inclined toward building tabular review forms ( e.g product ratings) which is rather too complex to work with. Review Source MA Mohammad A. Software developer Computer Software Used the software for: 2+ years ### "SurveySparrow is your best partner in making any survey." March 17, 2023 5.0 One of the best that I have used on a person and on an organizational level. It really adds a great value to my work, manages received data in a wonderful manner. Pros Dashboards on this platform are great. Using the skip questions tool is great as well for email surveys where there is more coverage to more users. Cons You might need sometime to find your way with unlike other applications. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing SurveySparrow A bit complicated upon using, It does not have the required templates. Many advertisements. Review Source SG Sarah G. Manager of Visitor Engagement Museums and Institutions Used the software for: 1-2 years ### "Great for limited amounts of data" February 16, 2024 3.0 Pros I like using for limited runs of data, like short, uncomplicated customer or visitor surveys, "quizzes", and other ways to engage with our public. Cons The backend and data reporting and analysis is abysmal. It is difficult to manage the mass amounts of data that we process each day, and requires a lot of additional work after downloading the csv reports. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) Reason for choosing SurveySparrow The cost of for the number of users fit better in our budget. Review Source PM Paulina M. Owner Hospitality Used the software for: 1-2 years ### "Data that works " March 13, 2024 5.0 Great costumer satisfaction indicator, excellent for new client inquiries Pros Accessibility, ease of use and accuracy. I like the abiloty to personify the questions. Cons I dont have something i disliked. It was easy to export and read the data. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing SurveySparrow Automation and easiness to capture data as well as analozong how to maximize our costumer service Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Optimization and driensliness in use. We wanted automation. Review Source CL Chris L. Sales Operations Information Technology and Services Used the software for: 1-2 years ### "SaaS Company utilizing Survey Sparrow" February 16, 2024 5.0 I would give our experience a 9/10. The functionality outweighs my cons list. Pros You really can build quite a bit, and the descriptions of the types of questions is great! Cons It can be challenging sometimes to upload contacts/clean uploaded contacts. Also, I don't like how you cannot schedule a follow up reminder after sending, as you have to do a new send. However, we now just use the link and send it from our HubSpot account. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing SurveySparrow The functionality and the robust survey build options. Review Source SI Syedq I. Central Inventory manager Hospital & Health Care Used the software for: 2+ years ### "Go for SurveySparrow" February 20, 2024 5.0 For the past couple of years we have been happy with . No issues we have faced so far. Completely reliable Pros The most interesting part is the default templates. That is very easy to setup and go live with a few simple clicks. Cons Small suggestion add a small help bot that give suggestions and give feedback Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Cost and customization factor. Easy to implement and ready to go. Review Source CP Chandrakeerthan P. student Higher Education Used the software for: 1-2 years ### "Best Survey Builder" February 7, 2023 4.0 My overall experience with is great.Its best used for building surveys for customers and knowing about their opinion.The process can be smoothly done with the help of surveysparrow. Pros is best when compared to any other surveybuilders.The userinterface is easy to setup and use.The customers feels friendly when filling those forms.The best feature of surveysparrow is that it has a lot of inbuilt templates for creating surveys.These templates are very good looking. Cons has got so many features which are not available in other survey builders bu the user must take premium plan to get access to those features in surveysparrow. Switched from [Pollfish](https://www.capterra.com/p/132525/Pollfish/) Due to limited features in pollfish, i have switched to . Review Source Maszni A. Senior Web Developer Entertainment Used the software for: 2+ years ### "A very good survey software" March 18, 2021 4.0 Collect feedback from customer and client. Very easy to deploy it into different platform and saves my time when collecting feedback and leads. Pros Every step in creating a survey form is super simple and almost no learning curves needed before working with this software. Distributing and sharing they survey into email or medial social also can be done easily as they has a shortcut to share it to Facebook or Twitter for a survey that we need opinion from the public. Cons The drag and drop question box is quite buggy and not correctly snap into the alignment. It make the customization process with the survey form more harder than it should be, and i hope they can look into it as soon as possible. User will need to upgrade to premium plan to access to more complex feature. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Google Forms only suitable for a very basic survey and not much data can be displayed on the report. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: I used a free trial ### "SurveySparrow - A simple and easy way to make surveys" December 10, 2019 5.0 I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile. Pros The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services. Cons It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical. Alternatives considered [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing SurveySparrow It worked better on a mobile, it works with Zapier and the free trial without the hassle of entering your payment details was a good plus point. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: Less than 6 months ### "I would not recommend it - missing features and bad customer service" August 27, 2020 1.0 Not good. Not happy. Even asked them for finding a solution - but they didn't want to. Pros It looks nice from the outside (on the website). But as you join the software it's not what it says it is. And then customer service don't really want to help. Cons Really bad customer service. Slow response time and no real help. Switched from [Survey Planet](https://www.capterra.com/p/176104/Survey-Planet/) Much better product, customer service and 1/2 the price. Review Source SS Sahar S. Owner Food & Beverages Used the software for: 1-2 years ### "Great for business " November 11, 2024 5.0 Great, very satisfying for my small business, great way to reach out to my clients Pros User friendly, interactive with my customer, getting feedback Cons More updates to app, more customer’s support Review Source TM Tarun M. Assistant Manager Apparel & Fashion Used the software for: 2+ years ### "Easy to use to build but integrations are challenging." February 20, 2024 4.0 Pros \- It's easy to build compared to other survey building software. - New form creation, dynamic variable addition, response gathering is very easy to use. Cons \- There are few features pertaining to global variable that many time don't work. - Integrations with the GSheets has always been a challenge for the first time. The access goes to just one person and then many a time if there's a need to flow responses to the same sheet it fails. - 3P integrations need more improvisation. Review Source JD J'La D. Community Outreach Government Relations Used the software for: 1-2 years ### "My go to Survey Application" February 16, 2024 5.0 Awesome. It's always very easy to receive a response and answer to my questions as well as assistance in troubleshooting an issue. Pros I like the overall design and ease of use. It's a very simple yet aesthetically pleasing application and easy for end-users to navigate. Cons I've been running into feature problems. Due to some of the capabilities of the application, it feels like there should be more features that extend beyond just "Customer Service" features. Reason for choosing SurveySparrow I don't recall. I believe it was the logic feature. Review Source IL Iliana L. Project Manager Market Research Used the software for: Less than 6 months ### "Review for Survey Sparrow!" February 20, 2024 5.0 Its been a pretty nice experience! So far I've like this product. Pros I really liked that it is super user friendly. Not complicated at all. Cons I dont know if this is a feature SS has but I dont like they don't have an option to create multiple links for different things, like one link for social media, one link for database, one link for free ads, etc. Review Source Ngenge Y. Telemarketer Computer Software Used the software for: 2+ years ### "Survey Sparrow" July 6, 2022 5.0 Survey sparrow is very helpful for creating awesome and professional surveys-I firmly recommend it. Pros Survey Sparrow is the B.O.B survey builder we've ever used. Its results speaksout better than Jack Sparrow himself. The logic functionality is as smart as Jerry the cat and with this tool, you can collect usefull data on how your customers, site visitors and team members perform vis-a-vis to your business. Survey sparrow makes quizze nad polls building experience highly simplified and is very accurate and smart. It has a ton of pre-made templates to use and this helps to reduce the stress-anyway. It equally provides a trial period, where you can test out the power of this tool. There is much to say but, in a nutshell- It's the ideal option for your business and I will always recommend it. Cons It's working very well and haaven't got any issues with it yet. Review Source Randy P. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "The price is very convenient and easy to use" April 21, 2021 5.0 This is a great application to ask shopper opinion on various subjects. it's likewise simple to utilize. My involvement in is, in general, a legitimate one, since we work with a huge customer data set and this apparatus can uphold and deal with an outsized measure of information. Pros I totally love it gathers clients' straightforward assessments additionally as paying you for your suppositions. The studies are not difficult to know and surprisingly simpler to complete and have numerous studies to wrap up. it's a truly incredible overview device and it is not difficult to utilize. you'll additionally make the most of its email promoting highlights. Cons It would be pleasant if there was a choice among free and their present least expensive arrangement, which isn't unreasonably modest, I don't care for how those studied are welcome to require other irregular overviews subsequent to completing the underlying one, yet I expect I comprehend why they are doing that. Review Source VR Verified Reviewer Senior Manager Computer Software Used the software for: 2+ years ### "Review based on use of survey sparrow" February 20, 2024 4.0 It's good for the feedback survey. I can say its very good tool and we used the API also and its worked very well. Pros Its UI is very good and its easy to use. Cons We can't use jQuery which is a problem during customization. Review Source PS Paige S. Homemaker Hospitality Used the software for: 6-12 months ### "Don't hate it , don't love it " April 21, 2021 5.0 I don't think that it's something I want to integrate into my everyday life I have been a user for a little over two years now and I am actually looking into other programs but overall my experience with a decent I don't have too many complaints and I would recommend it as a starting platform if you're trying to get your branding out there. Pros Every step of creating a survey form is very simple and has next to no learning curves needed before using the software. It's very easy to distribute the surveys into email or social media platforms and it's just a very personal experience all around you really feel like you're getting to know the customers you're working with! Cons I really don't have too many complaints I noticed every now and then the dragon drop question box is a little buggy and it makes the customisation process a little bit harder than it should be and you definitely want to be a premium user if you want to access all the complex features that it has to offer I do wish they offered a little bit more features with the cheaper plans. Review Source SG Saurabh G. CTO Human Resources Used the software for: 6-12 months ### "Missing key features!" January 22, 2020 3.0 It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away. Pros 1\. Chat based survey capability 2. Open integration 3. SMS Text capability Cons 1\. Poor chat (only) customer support. Takes hours to get a small thing done. 2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences. 3. Lot of dependence on developers, which is a huge time suck. 4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list. 5. Webhooks have trouble connecting to AWS public gateway. Review Source VR Verified Reviewer Photographer Media Production Used the software for: Less than 6 months ### "A simple surveying tool." December 31, 2019 5.0 The mobile-first approach is very welcome as today mobile is the most commonly used. Pros I like the personification of . After signup, it gives me a signup URL which is good for a quick lookup or can work without a website. If I need to take a survey for my personal quick survey I don't have to include my web dev in it. Just passing the web URL will be enough. The chat survey is completely new to me. The mobile version is very new and I think is perfect for the small screen. Making and sharing survey is very fast as sending survey through this platform is very easy. The UI is clean and does not show any unwanted info. Cons I don't think it has any major issue, just small tune-ups will be great. More template and extended reporting and exporting are needed. Review Source Adithya S. Founder Information Technology and Services Used the software for: 1-2 years ### "Pretty easy and cool way to build conversational forms and surveys" July 29, 2020 5.0 It has been great experience with the product, setup and also sharing it through links and embed. Pros There are a limited number of players who offers a huge set of features that help you build amazing surveys and forms in a conversational interface, is one of them. Been seeing them and using their product since the beginning and I must say they have come a long way. Cons To be frank, I haven't noticed any as the support is always reachable. They are just a ping away in case something doesn't seem to work for you. Review Source MJ Monique J. Market Research Analyst Market Research Used the software for: 2+ years ### "System is Easy, Support Need Improvement" February 17, 2024 4.0 It's easy to use for multiple types of survey deployment. It could better is displaying survey statistics for simply reports Pros Easy to use. Easy to set up surveys. Easy to deploy. Cons Customer Support, particularly since they changed the structure of the plans. The customer support agents are unable to support legacy plans and its frustrating Review Source Ganapathi N. Product developer Consumer Electronics Used the software for: 6-12 months ### "Best survey site" March 2, 2023 4.0 Pros The form can be build from the blank scratch and can use different themes so that customers can give their opinion.it is very good mode for getting market analysis of the product Cons The customer support is poor . occasionally the survey doesn't submit Review Source NS Nazim S. director Real Estate Used the software for: I used a free trial ### "bye survwymonkey, hello survey sparrow" July 9, 2021 5.0 I recommend it to everyone Pros surveymonkey was tough. The sparrow is simply wonderful. just that is enough. because it's very important. Cons There isn't a feature I don't like. I think it's easy and fast. I post a lot of survey. almost every week Reason for choosing SurveySparrow very easy and user friendly. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) because hardest Review Source VR Verified Reviewer Student Computer Software Used the software for: 2+ years ### "Great product " February 20, 2024 4.0 Pros Ease of use and easy to setup. It misses key features but the product team continuously releases new features. Cons Pricing comes across as a little too costly for SMBs Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.