# SurveySparrow Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SurveySparrow Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more. Source: https://www.capterra.com/p/168823/SurveySparrow --- # SurveySparrow Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SurveySparrow ## What is SurveySparrow? SurveySparrow significantly boosts customer satisfaction by converting feedback into impactful actions.This translates to improved customer experiences and strengthened loyalty. Our platform provides real-time, actionable insights, enabling your team to address customer needs promptly and effectively. By streamlining workflows, SurveySparrow reduces manual tasks and minimizes errors, resulting in smoother operations and higher customer satisfaction. The comprehensive view of customer sentiments aids in making informed decisions, fostering innovation and continuous improvement. Executives can swiftly adapt to changing market conditions, leveraging insights to enhance service quality and meet customer expectations. SurveySparrow empowers your business to elevate customer satisfaction, turning every piece of feedback into a strategic asset that drives success and growth. ## What is SurveySparrow used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Form Builder](https://www.capterra.com/form-builder-software/) Overall rating Based on 121 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## SurveySparrow alternatives Highest Rated [4.7 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month [4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month [4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month [4.6 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/168823/SurveySparrow/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.1 (46) 80.43% of 46 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Survey Builder 4.7 (39) 87.18% of 39 reviewers that rated this feature as important or highly important Create and manage surveys Data Import/Export 4.0 (36) 88.89% of 36 reviewers that rated this feature as important or highly important Import and export data to and from software applications Surveys & Feedback 4.4 (28) 85.71% of 28 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Customizable Templates 4.4 (22) 72.73% of 22 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Question Branching 4.3 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Survey design technique that directs respondents to different questions based on their previous answers SurveySparrow 116 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Automatically populating fields or sections within a form Automatically create schedules based on business needs or employee availability and qualifications Compare key metrics for the business against prominent players in the industry Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Communicate using direct chat or messages within the system Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Survey designed the measure customer satisfaction with a product, service, and more A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Software designed for the healthcare industry Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Document completed by employee to assist with career and personal development to reach short term and long term goals Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Send messages to multiple subscribers at the same time Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Access software remotely via mobile devices Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Ability of websites, web applications, or mobile applications to function without an active internet connection Practice of collecting data and responses for market research/surveys without an internet connection Market research conducted via paper Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, fill out, and send performance reviews to individual employees Adjust communications based on previous interactions or personal preferences Market research conducted via telephone Streamlining repetitive tasks and activities through automated and predefined workflows Reporting on how each user, task or process has advanced since its initiation Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Randomize the displayed order of questions and answer options Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Automatically monitor and receive alerts for any new online reviews Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics An individual's evaluation of his or her own strengths, weaknesses, and skills Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Survey popup over a webpage to specific users based on their behavior Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Apply statistical/mathematical models to sets of data Allow media to be embedded in the question or answer options Create and manage surveys Manage sample of audience for conducting market research surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (120) 4.3 Based on 120 reviews ## Pricing Value for money 4.3 (108) ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/168823/SurveySparrow/pricing/) Value for money 4.3 (108) 4.3 Based on 108 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (109) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (109) 4.3 Based on 109 reviews ## User reviews Overall rating 4.4 Based on 121 reviews Filter by rating 5(70) 4(39) 3(7) 2(3) 1(2) Mentioned topic Sorted by most recent GF Gisella F. Product Manager Hospitality ### "perfect for small initiatives with bigger impact" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 19, 2025 Pros user friendly UI that help us navigate through the dashboard easily even for our new joiners in the team Cons Features need to be improved especially when it comes to automation and integration with different internal system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Support Operations Entertainment ### "Great, easy tool to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2025 Great! Simple to use and if you need metrics, reports or integrations with other services they do it all! Pros I like that our team can create a custom CSAT survey that can then import results back into our tickets in Zendesk. Cons Previously I didn't like that we didn't have AI as a tool to edit surveys. But now we do! It has been a great tool to tweak our wording in surveys. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jeremy S. Partner Management Consulting ### "12 months in" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 16, 2025 Happy with the use of the tool, we have found far more capable than the free or bundled solutions with office applications. Would recommend. Pros Easy to use survey builder, flexible and powerful editing features. Well documented API with easy integration with other platform. Strong support from the client services team. Cons Custom applications can add additional capabiltiy, but can be difficult to find and use within the platform. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Cost, and ease of use - survey monkey is still used by development teams although that is driven by 3rd party integrations Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reasons for choosing SurveySparrow MS Forms capability is weak in comparison, limited support for branching, complex question types, user experience as the respondant is poor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RF Richard F. Managing Director Public Relations and Communications ### "Very good product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 15, 2025 We use the tool to create industry surveys, replacing a more well-known and expensive options. SurveySparrow does the job entirely satisfactorily. Pros A good, lightweight option for efficient creation and distribution of surveys. Easy to use and edit. Cons It would be useful to have better cross breaks on the data for analysis of responses - some of the design features are a bit basic. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The cost and restrictive packages of the previous product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Lanie S. Owner Leisure, Travel & Tourism ### "Owner and Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 27, 2025 Overall, I really like Survey Sparrow and look forward to seeing continued updates and improvements to the platform. My only concern is pricing—I hope it remains accessible and affordable for small businesses like mine. Pros I love how easy and intuitive it is to work with Survey Sparrow. Creating and sending surveys is not only simple but genuinely enjoyable. One of my favorite features is the offline mode—it allows me to collect data without needing an internet connection, which is a huge plus for fieldwork. Overall, the platform is user-friendly, efficient, and a pleasure to use. Cons I wish Survey Sparrow offered an audience purchase option. I'm currently using another vendor to fill this gap, but their platform isn’t nearly as intuitive or user-friendly as Survey Sparrow. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Program was outdated and I needed a program that was more functional. Alternatives considered [QuestionPro](https://www.capterra.com/p/135455/QuestionPro/) [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) Reasons for choosing SurveySparrow I loved the interface, easy of use and the price was within my budget. I needed something that has the offline option and this was by far the best. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Michelle D. Student Experience Specialist Education Management ### "Easy to use and robust" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 25, 2025 Great! we use it for customer feedback as well as internal surveys. The visual customization and question type options are perfect for our team. Pros The UX in Survey Sparrow is great. It's easy to set up surveys and share them and we love the shareable PDF reports. The downloadable excels make it easy to analyze our data too. Cons We wish we could download pre-filtered excel reports. The preview option is great but it makes you start from the beginning of the survey - I just want to preview the question I am building not the whole thing. Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) MS forms was stupid. We needed something with better UX Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing SurveySparrow We chose it for the price and because our team demoed and liked it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SF Sarah F. Office Manager Construction ### "Enjoyable app. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2025 I feel having the personalized surveys for our employees has made our moral better. Whether it is a survey about our Christmas Party meal choices or merchandise we are buying for a our staff. We also created some customers surveys on our service. Pros Ease of use, fun interactions with employees. Ability to email out surveys and record anonymously or have their names listed. Cons I had to add each contact one at a time. Being able to upload a list would be better. and sending a survey to all contacts would be better. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing SurveySparrow Price was a large factor. My previous employer used Survey Monkey so I went straight there when my new employer decided to do employee surveys. But after shopping around I decided I liked Survey Sparrow better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DN Divine N. Gestionnaire Internet ### "Best Survey " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 3, 2025 Pour moi j'ai eu une bonne expérience le logiciel est super facile et fiable Pros Il y a Beaucoup d'utilisateur les informations sont faciles et très rapides à collecté. Cons D'autre s information ne sont pas complètes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Stanley K. Software Engineer Information Technology and Services ### "Optimized software for quick responses" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 24, 2025 Taking surveys is extremely easy. Integration with Stripe Payment allows you to make transactions as secure as possible. With this integration you will be able to answer a form and make a payment online and in mobile applications in an easy and unique way. Pros I like the way you create surveys and get anonymous feedback by collecting conversational data on this software. 360 surveys are more objective, this helps to work effectively with each other and gives a complete picture about strengths and weaknesses. SurveySparrow also allows you to create different links for the same survey each time it is shared so that we can share them on our social networks and easily separate the responses no matter where they come from, be it Linkedin, Twitter, among others. Cons SurveySparrow offers excellent integration with other payment platforms such as Stripe, however it does not include Paypal, this integration would be a great help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TK Thorsten K. Chief of office of Airworthiness Airlines/Aviation ### "Good customer care" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 January 7, 2025 Pros Surveysparrow is good at sending newsletters to it's clients but it has no attractive feature. Cons Amazing customer care with no reason because they reach to their customers without genuine reason. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Popular comparisons [SurveyMonkey vs SurveySparrow](https://www.capterra.com/compare/168823-253516/SurveySparrow-vs-SurveyMonkey)[Jotform vs SurveySparrow](https://www.capterra.com/compare/158456-168823/JotForm-4-0-vs-SurveySparrow)[Connecteam vs SurveySparrow](https://www.capterra.com/compare/153140-168823/Connecteam-vs-SurveySparrow)[Typeform vs SurveySparrow](https://www.capterra.com/compare/137289-168823/Typeform-vs-SurveySparrow)[QuestionPro vs SurveySparrow](https://www.capterra.com/compare/135455-168823/QuestionPro-vs-SurveySparrow)[Microsoft Forms vs SurveySparrow](https://www.capterra.com/compare/168823-246649/SurveySparrow-vs-Microsoft-Forms) [SurveyLegend vs SurveySparrow](https://www.capterra.com/compare/156752-168823/SurveyLegend-vs-SurveySparrow)[Sogolytics vs SurveySparrow](https://www.capterra.com/compare/127957-168823/SoGoSurvey-vs-SurveySparrow)[Alchemer vs SurveySparrow](https://www.capterra.com/compare/72549-168823/Alchemer-vs-SurveySparrow)[Zoho Survey vs SurveySparrow](https://www.capterra.com/compare/131426-168823/Zoho-Survey-vs-SurveySparrow)[Quantum Workplace vs SurveySparrow](https://www.capterra.com/compare/150237-168823/Recognition-vs-SurveySparrow)[XM for Customer Experience vs SurveySparrow](https://www.capterra.com/compare/152924-168823/Customer-Frontlines-vs-SurveySparrow)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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