# Page 2 | Factorial Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Factorial the right Human Resources solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168685/Factorial-HR-Software/reviews --- Factorial 4.4 (312) [View alternatives](https://www.capterra.com/p/168685/Factorial-HR-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Factorial ## Showing most helpful reviews Showing 26-50 of 312 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NC Niccolo C. CEO Internet Used the software for: 1-2 years ### "Sto scappando a gambe levate! Mi faranno pagare comunque un anno 8 mila euro, ma piuttosto di usarlo torno a Excell. " October 14, 2025 1.0 Un disastro. Davvero una delle peggiori esperienze con un software che ho mai avuto nel 2025. Sembrava di interagire con aziende pre internet: clausole che non ho personalmente mai visto in un software B2B. Leggete i loro termini e condizioni! Un consiglio da chi lo ha usato, non è così utile e sarà solo una rogna andarvene. Cercare un consulente del lavoro e chiedete a lui se ha un software. Almeno è tutto li, accentrato. Pros Inizialmente avevo scelto Factorial perchè ricordavo avesse buone recensioni. Dopo 1 primo anno di utilizzo per testare, abbiamo capito che era una machcina per aumentare il costo ogni anno senza aggiungere alcuna funzionalità davvero utile per noi. Cons 1\. Termini e condizioni che a mio avviso non sono etici; Controllate voi stessi; Anzi vi invito a farli leggere da un AI e farvi dire cosa ne pensa; 2. Abbiamo segnalato malfunzionamenti gravi negli ultimi mesi. Tra cui l'invio di oltre 10 mila email ai nostri Dipendenti in una notte. Con intasamento della casella di posta e peridta di credibilità da parte degli utenti. Abbiamo chiesto spiegazioni dettagliate sull'incindente in quanto è una falla grave, dopo differenti mail e 6 mesi questa la risposta -> "errore del nostro CRM, per cui vennero inviate mail massime ad alcune aziende/ contatti". Ovvero nessuna spiegazione concreta dell'errore, tipologia, gravità e come lo hanno fixato e soprattutto in che modo realmetne ci compensano per l'errore. Visto che è loro. 3.Il software è di per se poco utile. In fatti nonostante la difficoltà di portare via 52 anagrafiche, file abbiamo deciso di scappare a gambe levate. Il valore reale percepito per noi è di 100 euro all'anno totale. Quando in realtà ci cheidono 8 mila euro all'anno! 4. Mandano costantemente mail sulla piattaforma anche quando gli è stato richiesto esplicitamente e tramite PEC di non farlo. Review Source Francisco V. CFO Hospitality Used the software for: 2+ years ### "Everything goes as long as it increases MRR" September 30, 2025 1.0 I’ve used Factorial at two different stages in two different companies. I’m talking about 2019 and even earlier, and now again in my new company. I was the driving force behind its implementation in both cases. So I think I know a thing or two about Factorial. In this latest stage, I was comparing them with other providers and everyone told me: it’s not what it costs now, it’s what they’ll make you pay later. And I get that. They apply aggressive discounts at the beginning and if they release new modules or features, if you want them, you pay the base price + extra. That’s part of the usual game. But what I had never seen until now—and what has deeply outraged me—is that they take one of the CORE modules, decisive in choosing the tool (such as payroll), and tell you that in 3 months they’re going to deprecate it. But not to worry, because they’ll launch a new payroll module outside the CORE, supposedly much better. And yet they don’t reduce the price of the CORE product, and the new pricing is an additional €2.5 per employee for this new payroll module. A SPECTACULAR MOVE in terms of upgrading, increasing unit price per account, you name it—but PATHETIC when it comes to the values it conveys. EVERYTHING goes as long as it increases the MRR of your already captive accounts, knowing that since implementation takes time, it’s not easy for clients to just leave, so you squeeze them. I need to think it over calmly and weigh the pros and cons after cooling down. I don’t know what final decision I’ll make, but what will definitely not go away is the pitiful image they’re giving, and how in the future I will think long and hard before considering them again—or recommending them to others in the industry. Pros I always thought it was a fantastic all in one HR platform. It´s easy to use even if they have many tools, modules, etc. Cons EVERYTHING goes as long as it increases the MRR of your already captive accounts, knowing that since implementation takes time, it’s not easy for clients to just leave, so you squeeze them, increasing prices and deprecating modules from their CORE solution. Alternatives considered [Sesame HR](https://www.capterra.com/p/143413/SesameHR/)[Bizneo HR](https://www.capterra.com/p/184073/bizneo/)[Personio](https://www.capterra.com/p/158622/Personio/) Reason for choosing Factorial Modules vs Price offering was apparently the best option at that moment Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/)[Personio](https://www.capterra.com/p/158622/Personio/) I had try them in the past and I used to love how it worked Review Source mG massimo G. Tecnico progettista-consulente per ristrutturazioni e nuovi impianti tecnologici Renewables & Environment Used the software for: 6-12 months ### "Factorial very good" June 30, 2025 5.0 Buona, soddisfacente, applicazione ben strutturata, accessibile da qualsiasi luogo si voglia per visione/modifica e consultazione di tutta la documentazione inerente la mia persona senza portarsi a dietro faldoni di carta Pros veloce, snello di facile utilizzo, tutte le informazioni e documentazione in stato reale, facile richiedere permessi/ferie, situazione in tempo reale di ferie/permessi goduti, residui ed effettuati, tutti i documenti fiscali a disposizione senza dover avere copie cartacee introvabili ed ingombranti nel tempo, recupero facilmente di informazioni circa il proprio stato retributivo, la qualifica ed il livello Cons il fatto che si possa timbrare anche da "casa" nel caso di un impiegato, senza la geolocalizzazione (direttamente da internet) e quindi non essere presente al lavoro, ma venire egualmente conteggiate le ore. Altro punto è che trovo inceppato eè il fatto che non si possa in tempo reale modifcare le ore lavorative (mancate timbrature, inversione da ore lavorate a ore di pausa) se non aspettando per la modifca il giorno a seguire e non tutte le volte eseguibile in un passaggio solo ma dovendolo fare in più giorni, la mancata visione in tempo reale delle ore effettivamente timbrate (soprattutto se errate) e a seguito della revisione/modifica non venga visualizzato (in rosso o altro colore) le reali modifiche apportate (da approvare/approvate) Review Source GV Gert V. Board Member Fund-Raising Used the software for: 2+ years ### "A holistic solution that makes HR work significantly more efficient." June 25, 2025 5.0 Factorial gives us transparency and overview of recruiting processes at all times and allows us to seamlessly track employee development with interviews, feedback and all necessary data. Pros Factorial is very clear and structured. Especially for those in charge of the team. It significantly reduces operational effort, offers an efficient recruiting process, simple absence/attendance management and a clear employee overview. The recruiting process, in particular, is very well-designed. Factorial ensures optimal collaboration between the recruiting department and the teams. Cons I have absolutely nothing to complain about with Factorial. It is a perfect 360° solution and a central solution for all people processes. Switched from [Personio](https://www.capterra.com/p/158622/Personio/) The UI is not the best in Personio in my opinion, especially the speed of the site was not good which was further exacerbated by many unnecessary clicks. Review Source MP Mateja P. Talent Acquisition Manager Pharmaceuticals Used the software for: 2+ years ### "Very comprehensive tool, intuitive use, expandable." June 16, 2025 5.0 Factorial saves an incredible amount of time. Instead of time-consuming communication with HR, management or employees, you can view or complete many tasks asynchronously yourself. Every quarter, we can recognize colleagues across the company for their outstanding work. A useful feature in the HR tool. Pros Factorial offers extensive features and seems very complex as a tool. The customizable dashboard allows you to set individual preferences, making it easier to use. Shortcuts allow you to quickly get to the desired location. The interface is attractively designed, bright and friendly. Cons The software could be a bit more flexible. During the employee review, when you update your goals, you have to wait for your supervisor. You can't edit anymore. Sometimes the application isn't self-explanatory. Switched from [HR WORKS](https://www.capterra.com/p/255240/HR-WORKS/)[Papershift](https://www.capterra.com/p/182377/Papershift/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Adventuring new solutions lead me to this incredible software which is way better than all of them. Review Source VR Verified Reviewer PS Consumer Services Used the software for: 1-2 years ### "Works pretty good " February 18, 2026 5.0 I don’t have any complaints about Factorial. My experience has been pretty good and I really appreciate it since I use it daily. Pros It’s a very practical tool for daily use. It took only one click to register your shift. You can request and track all your days off easily. It’s really intuitive and easy to use. Cons It works pretty well. It’s very rare for the website to be down and if that happens, it usually doesn’t last long. Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/) They did not provide a reason for the change Review Source Joseba M. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "No cumplen las condiciones contractuales, \[contenido sensible oculto\] enfocados en ego más que en Factorial" December 15, 2025 1.0 Bastante mala, en general es una empresa poco seria, creo que la fama se les ha subido a la cabeza a los \[contenido sensible oculto\] y como no consiguen lograr los objetivos de rentabilidad que vendieron a los fondos... se van a cargar su producto. Pros Plataforma fácil de usar aunque muchos errores de frontend, se ve que la tecnología que usan es un poco límitada Cons Cambios constantes de condiciones contractuales, no cumplen los acuerdos firmados y además te notifican cambios contractuales por email... Review Source NF Noelia F. Directora RRHH Telecommunications Used the software for: 2+ years ### "No suelen cumplir con las condiciones contractuales" October 13, 2025 1.0 Al principio fue muy bien pero al paso del tiempo mal, ya que una vez te han captado como cliente, te cambian las "reglas de juego, una vez iniciado el partido". Vigilad con las cláusulas en los contratos en las cuales pueden cambiar las condiciones y dejar de incluirte un módulo en tu plan actual y que pase a ser de pago. Ya me lo han hecho dos veces, no es casualidad ni error. Pros La herramienta en sí funciona bien aunque hay que estar constantemente en contacto con el servicio de atención al cliente porque van tocando funcionalidades desde el quipo de Desarrollo, y van apareciendo bugs de un día a otro. Cons El servicio de atención al cliente es nefasto. Lo más negativo que diría yo es el precio que es muy elevado y que tienden a cambiar las condiciones contractuales de vez en cuando, subiendo el precio de los módulos y dejándote un margen de maniobra inexistente, por lo que fuerzan a aceptar las condiciones. Alternatives considered [Personio](https://www.capterra.com/p/158622/Personio/) Reason for choosing Factorial Por el precio y las condiciones acordadas Review Source VR Verified Reviewer Administrative Clerk Photography Used the software for: 6-12 months ### "Great for Small Business Operation" January 18, 2026 5.0 overall Factorial is an amazing tool and has made my business operation super easy and efficient.... Pros I loved the features, It offers great team collaboration and banking and managing my money is super easy Cons I did not like the start up cost , but it is a great value for money. I just think it could be a bit cheaper for startups Review Source Marc S. Operations Director Outsourcing/Offshoring Used the software for: Less than 6 months ### "So far, a poor overall experience" March 23, 2026 2.0 The support is very disjointed, platform has many bugs and issues which support cannot help you with and your named account managers do not communicate or are seemingly there to manage and help. Pros Onboarding was excellent and thorough. We were made to feel valued and our issues and questions were dealt with promptly. Cons The support and account management post onboarding is very poor. There is a real lack of ease in getting your issues raised and updated on, you need to login to Jira yourself to raise an issue...even though you are using live chat to talk to agents. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) More features were needed to manage our team Review Source RB Roberto B. CEO Marketing and Advertising Used the software for: 2+ years ### "Illegal price doubling with no notice and ignoring support requests" October 21, 2025 1.0 I’ve been a Factorial customer for years. Recently, my subscription price doubled without any prior notice or consent. I reached out multiple times (Oct 10, 11, 14) to clarify the issue before renewal — no one replied. Only after escalating and threatening legal action did \[sensitive content hidden\] , an account manager, respond briefly to say my “discount expired.” No acknowledgment of the missing notice or consent, and no resolution since. Under German law, unilateral price increases without explicit consent or direct notice are generally not valid. Yet Factorial has ignored my messages while continuing to charge the higher amount. Extremely disappointing experience from a company that promotes itself as people-first. Pros It used to be cheap and good value for Money. But the quality of support overshadows the positives... Cons Support is horrible, particularly \[sensitive content hidden\] from German team which continued to ignore request besides illegal actions by factorial. Review Source Kaylie D. Chief Human Resources Officer Hospital & Health Care Used the software for: 1-2 years ### "The best in personnel management" March 11, 2025 5.0 I use Factorial daily because it allows me to centralize my employee information, it facilitates tracking worked hours, absences, and vacations. Also for performance evaluation, feedback, and goal setting. Pros Factorial is a comprehensive platform that streamlines and automates various processes related to personnel management. It has a modern design, ease of navigation, and automates many administrative tasks. Cons I don't find any negative elements to highlight in the use of this tool. Review Source jP jacobo P. responsable comercial de Catalunya Investment Management Used the software for: 2+ years ### "Una herramienta amigable para tu trabajo diario" June 10, 2025 5.0 Agradable, cómodo, rápido. Buena gestión de archivos y documentos. Muy intuitivo y con gran capacidad de almacenaje de información Pros la velocidad de carga, la usabilidad, el diseño estético, el sistema de reconocimiento de documentos de gastos Cons el sistema de control horario a veces falla y no se desconecta cuando acabas el turno de trabajo lo cual genera descuadres horarios Review Source CB Christoph B. COO Hospitality Used the software for: 1-2 years ### "Easy and user friendly " March 29, 2026 4.0 Self explanatory and integration work was minimal - can be fine tuned by teams themselves without too much involvement from experts Pros User friendly and easy to implement billing solution. Known for mid-sized companies and intuitive to set up despite various configuration possibilities Cons Not easy to integrate across multiple countries but a solid stand-alone solution for one market or entity in itself. Review Source WC Wilber C. HR Business Partner Real Estate Used the software for: 2+ years ### "HR Business Partner & Data Analyst" November 21, 2024 4.0 After more than 2 years of experience with Factorial, I can say that it is totally positive. The team has been always available and the product development has been incredible. Product recommended for SMEs to facilitate employee cycle experience with a very good UX for both employees and Admin. Pros Continuous improving with new features since day one Account manager dedicated and able to provide support effectively Competitive pricing for an HRIS Cons Leak of integration with Payroll providers (Zucchetti in Italy) that does not provide a full simplification on this stream Roadmap at the very beginning was defined by the company and client requests are difficult to be prioritize Customization based on country specificities are a plus but something difficult to standardize from a multi-country management point of view (i.e. all elements should be aggregate reporting) Switched from [Remote](https://www.capterra.com/p/211639/Remote/) Full integration between Payroll and Time off/tracking system Review Source gF guillermo F. Consultor desarrollo tecnológico en organizaciones Computer Networking Used the software for: 1-2 years ### "Factorial give me time" May 26, 2025 5.0 Pros Que es muy fácil e intuitivo, en un entorno limpio y claro. Puedo acceder con facilidad desde cualquier dispositivo Cons Muy poco o nada. Como todo en esta vida se puede mejorar pero sé que en el equipo factorial no paran de hacerlo y eso da tranquilidad Switched from [Otter](https://www.capterra.com/p/202799/Otter/) necesidades imperativas de agilidad en las gestiones del talento Review Source TT Tiphaine T. Manager commerciale Retail Used the software for: 2+ years ### "Bon logiciel RH !" June 6, 2025 5.0 Pros Il est très simple d’utilisation, il permet de gérer chaque salarié très facilement pour le côté ressources humaines Cons Il n’y a pas d’inconvénient particulier pour l’utilisation de ce logiciel, je l’utilise tous les jours Review Source EL ESTHER L. ARQUITECTA PRL Construction Used the software for: 1-2 years ### "APLICACIÓN ÚTIL E INTUITIVA PERO AUN MEJORABLE" January 14, 2025 4.0 Será muy útil con una atención más personalizada como ocurría anteriormente y con unos precios más ajustados. Pros Es fácil de usar. intuitivo, y permite un control de horarios y ausencias muy cómodo Cons El soporte ha cambiado completamente, antes era personalizado y ahora por correo y por teléfono es muy limitado. A veces hay actualizaciones que necesitan eliminar y volver a instalarse la aplicación lo que supone malestar en los trabajadores. Alternatives considered [Sesame Software](https://www.capterra.com/p/171376/Sesame-Software/) Reason for choosing Factorial Me pareció el más interesante y nos estuvieron informando con insistencia Review Source SM Sandra M. Asistente de RRHH Renewables & Environment Used the software for: 1-2 years ### "HAZLO FÁCIL CON FACTORIAL" June 12, 2025 5.0 Fantástico aplicativo. Fácil de usar y muy intuitivo para todos los usuarios, así como la APP móvil. Pros Es muy intuitivo y fácil de utilizar. También es muy cómodo que puedas tener la aplicación de móvil, ya que te permite usarlo tanto dentro como fuera del trabajo. Cons Nada. Me parecen todos los módulos muy bien diseñados y con una vista agradable y cómoda para todos los usuarios. Review Source GJM Gullit Jeremi M. RH Farming Used the software for: Less than 6 months ### "Factorial efficace " May 13, 2025 5.0 C'est me fait 4 moi d'utilisation et je suis satisfait pour le moment Pros Sur le plan du planning surper et organiser bien le travail du RH Cons Pas d'inconvénients c'est logiciel respect bien le planning Review Source ED ELISABETTA D. IMPIEGATA International Trade and Development Used the software for: 6-12 months ### "PORTALE INUTILIZZABILE, NESSUN CONTATTO DA FACTORIAL, SEGNALAZIONI SENZA RISPOSTA " March 3, 2025 1.0 ESPERIENZA PESSIMA IMPOSSIBILE CONTATTARLI E PARLARE CON LORO ASSISTENZA PRATICAMENTE ASSENTE PROGRAMMA DA GESTIRE IN AUTONOMIA SENZA CAPIRE QUALI IMPOSTAZIONI VANNO APPLICATE QUINDI INEFFICENTE Pros ALLA SOTTOSCRIZIONE DEL CONTRATTO TUTTI DISPONIBILI E CORDIALI, SUBITO DOPO SPARITI E DIFFICILI DA CONTATTARE SENZA AVERE RISPOSTE EFFICACI E RISOLUTIVE Cons NON ABBIAMO UN PROGRAMMA CHE ESRAPOLA IN FACILITA' LE ORE MENSILE DEI NOSTRI DIPSNEDENTI, MANDATE PIù DI ASSISTENZA CON VARIE MAIL SENZA AVERE RISPOSTA, APERTE SEGNALAZIONI DAL SISTO E RISPONDONO PERSONE DIVERSE CON DIVERSE IMJPOSTAZIONI SENZA RISOLVERE IL NOSTRO PROBLEMA, CHIESTO CONTATTO TELEFONICO PER RISOLVERE I PROBLEMI E NON CHIMANO MAI, CHIESTO CALL E NEMMENO QUELLO Review Source ST Suana T. Técnico comercial Construction Used the software for: 6-12 months ### "Aplicación muy completa" May 30, 2025 5.0 Mi experiencia con esta aplicación es 100% recomendable y fabulosa, por lo que la utilización es diaria Pros Que puedo tener todos los documentos ordenados, y los puedo mirar cuando quiera. Es muy fácil la comunicación con mi empresa con esta aplicación. Cons De momento nada, es una aplicación muy completa así que no tengo aún ningún problema con ella, por lo que la recomiendo al 100% Review Source NL Natacha L. administrativa Real Estate Used the software for: Less than 6 months ### "Buena app para fichajes" September 25, 2025 4.0 Buena y satisfactoria. Ha sido al principio más complicado por la formación, pero luego le coges el truco. Pros La variedad de uso que da. Más de lo que suelen dar otras aplicaciones de este tipo, como vacaciones, ausencias, etc Cons A veces se queda la app colgada y hay que volver a salir y entrar, pero es la única pega que le veo. Review Source MJG Manuel Jesús G. auxiliar administrativo Building Materials Used the software for: 1-2 years ### "Buen programa de gestion del personal" March 17, 2025 5.0 muy buena, sencillo y práctico y no es difícil de aprender a manejar el programa Pros Está todo bien detallado para que los trabajadores se enteren de dnde se encuentran todos sus documentos importantes, para el. Cons Nada, todo muy bien organizado y claro, para encontrar todo Review Source ME Maike E. Manager Marketing and Advertising Used the software for: 6-12 months ### "From spreadsheets to streamlined HR in one quarter" June 3, 2025 5.0 We went from messy Excel files to a single source of truth for PTO and performance reviews. Employee self-service freed up ~6 hours of HR admin per week Pros Factorial bundles recruitment, onboarding, time tracking, time-off and performance reviews into one intuitive dashboard, replacing five separate point solutions for us. The modern UI made adoption painless for non-tech colleagues; even our finance team figured out the timesheet module on day one. I love how quickly Factorial drops new releases Cons U.S. payroll still requires a third-party integration because Factorial focuses its native compliance on a handful of regions. Review Source Similar Products Featured