# Factorial Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Factorial Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Factorial Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/168685/Factorial-HR-Software --- # Factorial Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 1, 2025 Written byShubham Gupta Shubham Gupta Shubham is a writer at Capterra, specializing in project management. His research for Capterra is informed by nearly 200,000 authentic user reviews and more than 10,000 interactions between Capterra software advisors and project management sof... [See bio & all articles](https://www.capterra.com/resources/author/sgupta/) Edited byParul Sharma Parul Sharma Parul is an editor at Capterra with over half a decade of experience curating news, IT, software, finance, lifestyle, and health content. She excels at simplifying complex terms into engaging content for SMBs. Parul has worked as a feature wri... [See bio & all articles](https://www.capterra.com/resources/author/parul-sharma/) Written by [Shubham Gupta](https://www.capterra.com/resources/author/sgupta/) Shubham is a writer at Capterra, specializing in project management. His research for Capterra is informed by nearly 200,000 authentic user reviews and more than 10,000 interactions between Capterra software advisors and project management software buyers. Edited by [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Parul is an editor at Capterra with over half a decade of experience curating news, IT, software, finance, lifestyle, and health content. She excels at simplifying complex terms into engaging content for SMBs. Parul has worked as a feature writer for DNA India, India’s premier media portal. She was also the highest scorer in her English literature graduation and post-graduation class. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Factorial Factorial Overview: ### Key takeaways Insights from verified Capterra reviews Factorial helps small businesses manage HR tasks like time tracking, leave management, and payroll with daily-use tools and a clean interface. It's most used by HR and admin teams. Users say its employee database and performance review features are effective, though reporting limitations and support delays are common drawbacks. Recent updates include AI-powered applicant tracking and smart document scanning. ### Our verdict Factorial is useful for SMBs that want to centralize HR tasks without overcomplicating workflows. Its modular setup and per-user billing offer flexibility. Reporting depth and support speed may fall short for data-heavy or fast-scaling teams. For teams focused on daily HR operations, its automation and customization options make it a practical choice. Top alternative Featured Overall rating Based on 312 user reviews Reviews sentiment Positive 89% Neutral 5% Negative 5% Pros & cons Intuitive and accessible platform Comprehensive HR process oversight Unresponsive support experience Frequent technical disruptions Starting price $8 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Factorial?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://factorialhr.com&name=Factorial) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Factorial 4.4 (312) VS. [4.3 (1,829)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price $8 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (312) Ease Of Use 4.3 (1,828) Value For Money 4.1 (270) Value For Money 4.2 (1,491) Customer Service 4.2 (276) Customer Service 4.1 (1,561) ## Factorial alternatives Factorial may not suit every business, especially if your priorities include deeper reporting capabilities, more responsive support channels, or flexible payroll features that adapt to complex organizational structures. Explore alternatives that align better with your operational and budgetary needs. Highest Rated [4.9 (4,670)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (5,120)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (3,211)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (3,035)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/168685/Factorial-HR-Software/alternatives/) ## Who uses Factorial? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible platform 96% positive reviews out of 103 Most reviewers find ease of use essential, highlighting the simple interface and minimal training required for adoption. Unresponsive support experience 45% negative reviews out of 49 Some users report customer support is slow, difficult to reach, and often fails to resolve issues effectively. Marc S Operations Director, 11 - 50 employees. "There is a real lack of ease in getting your issues raised and updated on, you need to login to Jira yourself to raise an issue...even though you are using live chat to talk to agents." Comprehensive HR process oversight 93% positive reviews out of 28 Most users report control features enable efficient monitoring, documentation access, and decision-making for HR operations. Frequent technical disruptions 77% negative reviews out of 26 Most reviewers indicate bugs and issues disrupt workflows, with app crashes, update errors, and unresolved malfunctions. Streamlined HR roles management 100% positive reviews out of 23 Most reviewers describe user and administrator management as intuitive, simplifying HR tasks for all access levels. ## Factorial's interface Factorial’s interface is described as clean and intuitive, with a layout that supports quick navigation for tasks like timesheet entry and leave requests. Some users report challenges replicating complex workflows or customizing dashboard views. 2+ Shubham Gupta Factorial’s interface helps teams move fast—daily tasks like clocking in or requesting time off are straightforward. However, users say customizing dashboards for complex workflows or adapting them to enterprise needs may require extra manual effort. Ease of Use 4.5 (312) 4.5 Based on 312 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Shubham Gupta Factorial’s top-rated features help teams stay coordinated and self-sufficient. From managing time off to accessing peer contact details, these tools reduce bottlenecks and give employees more control over their schedules and responsibilities. Features 4.2 (312) 4.2 Based on 312 reviews The Factorial features below were rated the highest by reviewers. Our commentary is based on reviewer sentiment and feedback from reviews published in the all reviews panel. Vacation/leave tracking 4.6 (28) 28 reviewers rated this feature Allows everyone in the company to see who is on vacation and when, helping prevent overlapping time off. Reviewers value real-time visibility into PTO balances, which improves planning and transparency. Timesheet management 4.4 (37) 37 reviewers rated this feature Displays employee PTO on a shared calendar, helping teams coordinate holidays and avoid conflicts. Reviewers also mention digital timecard verification, eliminating the need for printed timesheets. Time off management 4.3 (26) 26 reviewers rated this feature Enables employees to track how they manage their time, supporting structured workflows for absence tracking. Reviewers highlight its role in improving accountability and reducing manual follow-ups. Employee database 4.2 (49) 49 reviewers rated this feature Lets employees access each other’s contact details, helping them arrange coverage when out sick. Reviewers also note its integration with tools like Active Directory and Google Workspace. HR management 4.2 (34) 34 reviewers rated this feature Supports hiring workflows and document storage, with added functionality for collecting peer feedback. Reviewers mention its usefulness in centralizing HR tasks and improving internal communication. 360 performance reviews 0 reviewers rated this feature Enables structured feedback collection from peers, managers, and direct reports. Teams use it to assess employee growth, identify skill gaps, and support development plans with multi-source input. CV parsing with AI 0 reviewers rated this feature Automates resume screening by extracting key candidate details. HR teams save time during hiring by reducing manual data entry and surfacing qualified profiles faster. Smart document reading 0 reviewers rated this feature Uses optical character recognition (OCR) to scan and extract data from receipts and invoices. This helps finance teams validate expenses and streamline reimbursement workflows. Approval flows 0 reviewers rated this feature Supports multi-step approvals for HR and finance tasks. Managers can define custom logic for routing requests, reducing delays and improving accountability across departments. AI-powered applicant tracking 0 reviewers rated this feature Simplifies recruitment by evaluating CVs, job descriptions, and custom questions using AI. Helps hiring managers reduce screening time and improve candidate matching. Geofencing precision 0 reviewers rated this feature Adds location-based clock-in validation to time tracking. Prevents unauthorized overtime and improves accountability for distributed teams. Smart document scanning 0 reviewers rated this feature Uses OCR to auto-fill expense reports from scanned receipts. Reduces manual entry and speeds up reimbursement workflows. Custom dashboards 0 reviewers rated this feature Allows HR teams to tailor dashboards to specific KPIs across hiring, performance, and retention. Improves visibility and decision-making. All key features (358) Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities 0% of 0 reviewers... Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager 0.00% of 4 reviewers that rated this feature as important or highly important Enables structured feedback collection from peers, managers, and direct reports. Teams use it to assess employee growth, identify skill gaps, and support development plans with multi-source input. 0 reviewers rated this feature Track 401(k) participant contributions and employer match 0% of 0 reviewers... Manage and track employee attendance 0% of 0 reviewers... Software specialized for schools (K-12 & Post-Secondary) 0% of 0 reviewers... Define levels of authorization for access to specific files or systems 55.56% of 9 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0% of 0 reviewers... Track and document all activities across devices, networks, and other systems 50.00% of 2 reviewers that rated this feature as important or highly important Continuous profile-based stream of news and activity 0% of 0 reviewers... Generate one-off reports that meet information requirements 0% of 0 reviewers... Manage advertising space and its sales within your network or publication 0% of 0 reviewers... Simplifies recruitment by evaluating CVs, job descriptions, and custom questions using AI. Helps hiring managers reduce screening time and improve candidate matching. 0 reviewers rated this feature System alerts about the need to escalate an issue or request 0% of 0 reviewers... Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 0% of 0 reviewers... Allow reviewers to provide anonymous feedback to encourage honest conversations 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 100.00% of 3 reviewers that rated this feature as important or highly important Find and manage potential candidates and their applications and resumes through the recruiting life cycle 46.67% of 15 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates 0.00% of 1 reviewers that rated this feature as important or highly important Supports multi-step approvals for HR and finance tasks. Managers can define custom logic for routing requests, reducing delays and improving accountability across departments. 0 reviewers rated this feature Manage the process of evaluating documents or requests submitted for approval 0% of 0 reviewers... Route documents and other data through one or more stakeholders for review and approval 0% of 0 reviewers... Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes 0% of 0 reviewers... Creation, administration, and evaluation of assessments or tests 0% of 0 reviewers... Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle 0% of 0 reviewers... Supports flexible learning at different times (i.e., learners can access course materials at their own pace) 0% of 0 reviewers... Manage attendance for classes, shifts, meetings, or events 0% of 0 reviewers... Track the attendance of specific individuals or groups 87.50% of 16 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention 0% of 0 reviewers... Record and send audio and/or video files by online message or chat 0% of 0 reviewers... Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws 0% of 0 reviewers... A record of all activities within the system, including user access, changes made, etc. 0% of 0 reviewers... Automatically identify systems to be monitored 0% of 0 reviewers... Tickets are automatically assigned to specific agents based on predefined rules 0% of 0 reviewers... Automatically create schedules based on business needs or employee availability and qualifications 0% of 0 reviewers... Automate recording of time to reduce human error 0.00% of 1 reviewers that rated this feature as important or highly important Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients 0.00% of 1 reviewers that rated this feature as important or highly important Researching and validating a person's criminal, educational, job or financial records 0% of 0 reviewers... Compare key metrics for the business against prominent players in the industry 0% of 0 reviewers... Record employee's benefit plans and selections throughout career progression 0.00% of 1 reviewers that rated this feature as important or highly important Track billable hours and/or non-billable expenses for work performed 85.71% of 7 reviewers that rated this feature as important or highly important Track the list of items required to be billed/invoiced to clients 0% of 0 reviewers... Create, manage, and send invoices or bills to customers 33.33% of 3 reviewers that rated this feature as important or highly important Facial or other physical recognition to confirm identity 0% of 0 reviewers... Supports learning paths that combine in-person classes with online/virtual courses 100.00% of 1 reviewers that rated this feature as important or highly important Set up bonus schemes and plans in line with corporate and regulatory guidelines and calculate bonus payouts 0% of 0 reviewers... Capability to use a search engine via operators like AND, NOT, and OR 0% of 0 reviewers... Group collaboration to solve ideas in a productive and concentrated manner. 0% of 0 reviewers... Manage and track employee breaks 85.71% of 7 reviewers that rated this feature as important or highly important Manage and monitor spending to align with the financial constraints or goals 0% of 0 reviewers... Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure 0% of 0 reviewers... Create budgets based on historical data and future projections 0% of 0 reviewers... Tools that allow users to create and publish courses and course material/content 0% of 0 reviewers... Track and manage schedules and meetings via an integrated calendar 72.73% of 33 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 0% of 0 reviewers... Build, track, and maintain relationships with candidates 50.00% of 2 reviewers that rated this feature as important or highly important Record candidates' information such as role, professional qualifications, experiences, skills or attributes 0% of 0 reviewers... Record interactions, notes, and developments with candidates 33.33% of 3 reviewers that rated this feature as important or highly important Process of enhancing skills & experiences for continuous professional growth & advancement 0% of 0 reviewers... Web page to host job postings, show role descriptions or receive applications from potential candidates 0% of 0 reviewers... Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process 0% of 0 reviewers... Organize and group data or items based on various criteria 0% of 0 reviewers... Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders 0% of 0 reviewers... Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. 0% of 0 reviewers... Communicate using direct chat or messages within the system 100.00% of 1 reviewers that rated this feature as important or highly important Print paychecks issued to confirm payment of wages or salary 0% of 0 reviewers... Track employees' arrival and departure timings for payroll purposes 20.00% of 5 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 0% of 0 reviewers... Leave comments and notes on documents for others to view 0% of 0 reviewers... Tracking, calculating, and paying commissions and earnings to employees 0% of 0 reviewers... Manage and track all internal and external communication conducted via calls, email, text, or chat 0% of 0 reviewers... Manages compensation such as salary, bonus, and benefits processes, aligning with policies 42.86% of 7 reviewers that rated this feature as important or highly important Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels 0% of 0 reviewers... Create employee benefits statements that include all package details, including base salary, rewards, incentives, and other benefits 0% of 0 reviewers... Catalog, manage, and develop employee skill sets 0% of 0 reviewers... Track and manage adherence to policies for any service, product, process, or supplier 100.00% of 1 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders 0% of 0 reviewers... Configure existing workflows to meet your organization's needs 0% of 0 reviewers... Manage, organize, and store contact information 0% of 0 reviewers... Centralized repository to store content and assets 0% of 0 reviewers... Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 0% of 0 reviewers... Publish and distribute content to targeted audiences 0% of 0 reviewers... Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times 0% of 0 reviewers... Manage and track credit cards that are distributed to employees to use for authorized business expenses 0% of 0 reviewers... Software specialized for corporate use 0% of 0 reviewers... Create, organize, and assign courses to users 0% of 0 reviewers... Track which progress and course materials have been completed by each user 0% of 0 reviewers... Financial system that helps create and manage physical/digital credit cards and track transaction activities 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0% of 0 reviewers... Allows HR teams to tailor dashboards to specific KPIs across hiring, performance, and retention. Improves visibility and decision-making. 0 reviewers rated this feature Add customized logos and colors to align with company branding 0% of 0 reviewers... Customize data fields to support various needs and use cases 33.33% of 3 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 0% of 0 reviewers... Tailored or customizable questions for more targeted and relevant data collection 50.00% of 6 reviewers that rated this feature as important or highly important Alter the layout and content of reports 100.00% of 3 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 0% of 0 reviewers... Create labels for products that contain required information such as colors, sizes, dates, etc. 0% of 0 reviewers... Automates resume screening by extracting key candidate details. HR teams save time during hiring by reducing manual data entry and surfacing qualified profiles faster. 0 reviewers rated this feature Assembly of graphs and charts for visualizing and tracking statistics/metrics 100.00% of 1 reviewers that rated this feature as important or highly important Import, collect, and capture data from multiple sources 0% of 0 reviewers... Import and export data to and from software applications 62.50% of 8 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy 0% of 0 reviewers... Manage and store data in a database 0% of 0 reviewers... Graphical representation of data 0% of 0 reviewers... Collaborate on creating a product by sharing and adjusting designs through a shared portal 0% of 0 reviewers... Digital displays use technologies such as LCD, LED, projection and e-paper 0% of 0 reviewers... Digitally deposit correct payroll amounts into individual employee's bank accounts 10.00% of 10 reviewers that rated this feature as important or highly important Track products that are for sale at a reduced price or part of coupon promotions 0% of 0 reviewers... Online forums/groups where users can ask questions, share ideas, best practices, etc. 0% of 0 reviewers... Store, manage, and track all electronic documents in a centralized location 0% of 0 reviewers... Store and organize documents in a centralized system 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 0% of 0 reviewers... Digital greeting cards that are sent electronically, usually via email 0% of 0 reviewers... Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products 0% of 0 reviewers... Software specialized for companies that sell courses/content 0% of 0 reviewers... Digital forms that are shared and accessed online 0% of 0 reviewers... Electronically collect payments for goods or services 0% of 0 reviewers... Digitally sign online documents 100.00% of 1 reviewers that rated this feature as important or highly important Receive and/or send email notifications for urgent updates, requests, or other information 0% of 0 reviewers... Manage, store and organize emails within the system or via third-party apps 0% of 0 reviewers... Create and send email blasts/campaigns 0% of 0 reviewers... Reminders sent via email 0% of 0 reviewers... Pre-made examples and templates for emails 0% of 0 reviewers... Lets employees access each other’s contact details, helping them arrange coverage when out sick. Reviewers also note its integration with tools like Active Directory and Google Workspace. 49 reviewers rated this feature Access names, contact information, and roles of employees in a centralized repository 0% of 0 reviewers... Tools to improve and measure employee satisfaction and involvement 0% of 0 reviewers... Create and share a new employee handbook with helpful information 0% of 0 reviewers... Track employee schedules, availability, and performance across projects and tasks 100.00% of 2 reviewers that rated this feature as important or highly important Process of familiarizing new employees with the company, their position, and responsibilities 16.67% of 6 reviewers that rated this feature as important or highly important Store photos of employees 0% of 0 reviewers... Online portal where employees can access and track their own information 0% of 0 reviewers... Centralized storage for employee data, records, and performance metrics 38.46% of 13 reviewers that rated this feature as important or highly important Assign working shifts or tasks to employees based on their availability 57.14% of 7 reviewers that rated this feature as important or highly important Gateway through which employees can access the system 100.00% of 1 reviewers that rated this feature as important or highly important Track and measure time worked for employees 40.00% of 5 reviewers that rated this feature as important or highly important Track status, assign actions, and control access to systems for devices within the organization 0% of 0 reviewers... Tracks metrics that provide insight into how a user interacts with any interface or product 0% of 0 reviewers... Estimate expected cost based on various factors before a project begins 0% of 0 reviewers... A list of events with their respective dates 0% of 0 reviewers... Attaching relevant receipts or supporting documents to submit expenses for reimbursement 0% of 0 reviewers... Monitor and record expenses such as purchases or charges incurred 50.00% of 4 reviewers that rated this feature as important or highly important Track and ensure quality of products in accordance with food and drug administration (FDA) act 0% of 0 reviewers... Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 0% of 0 reviewers... Public or private sharing of digital files such as documents, audio/video, images, and more 0% of 0 reviewers... Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk 0% of 0 reviewers... A group of full and part-time employees who work in differing healthcare positions 0% of 0 reviewers... Track employee time off under the family and medical leave act (FMLA) 0% of 0 reviewers... Form predictions based on past and present data/trends 0% of 0 reviewers... Store, manage and track all forms in a centralized location 0% of 0 reviewers... Search for specific words or phrases within a document or database 0% of 0 reviewers... Games or game-like elements to track progress and reward accomplishments 0% of 0 reviewers... Adds location-based clock-in validation to time tracking. Prevents unauthorized overtime and improves accountability for distributed teams. 0 reviewers rated this feature Allows employees to set and manage work or career related goals 0% of 0 reviewers... Establish measurable goals and objectives and track their progress over a specific period of time 0% of 0 reviewers... Track student's scores and grades on course materials 0% of 0 reviewers... Supports hiring workflows and document storage, with added functionality for collecting peer feedback. Reviewers mention its usefulness in centralizing HR tasks and improving internal communication. 34 reviewers rated this feature Manages incentive programs such as profit sharing, stock awards, and individual bonus plans 0% of 0 reviewers... Manage and track all disruptions and incidents 0% of 0 reviewers... Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site 0% of 0 reviewers... Document completed by employee to assist with career and personal development to reach short term and long term goals 0% of 0 reviewers... Various components within a system including buttons, clickable icons, hover effects, and more 0% of 0 reviewers... Designed to be used by internal recruiters or HR hiring managers 0% of 0 reviewers... Movement of employees across roles within the same company 0% of 0 reviewers... Create and track interviews with a reminder system 0% of 0 reviewers... Plan, organize and set up the date, time and location of a candidate's individualized interview 0% of 0 reviewers... Track and manage inventory levels to maintain proper supply 0% of 0 reviewers... Captures invoice data and maintains comprehensive records for auditing and reporting purposes 0% of 0 reviewers... Creation, processing, verification, and execution of invoices till the payment is made 0% of 0 reviewers... Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences 0% of 0 reviewers... Create, share, and manage the distribution of job descriptions/duties 0% of 0 reviewers... Manage and track all job information and associated tasks 0.00% of 1 reviewers that rated this feature as important or highly important An online platform that connects employers and job seekers 0% of 0 reviewers... Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) 50.00% of 8 reviewers that rated this feature as important or highly important Request a new hire, explain the need, and determine available budget 0.00% of 1 reviewers that rated this feature as important or highly important Search and filter available jobs based on location, industry, seniority, skills, keywords, and other criteria. 0% of 0 reviewers... Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills 0% of 0 reviewers... Report on the allocation and distribution of labor costs across projects 0% of 0 reviewers... Predict labor requirements based on past and present data/trends 0% of 0 reviewers... Manage the attendance, schedule, and payroll of the labor workforce 0% of 0 reviewers... Students can access materials and communicate with instructors via their online student profile 0% of 0 reviewers... Facilitate training materials that help employees grow and progress in their positions 0% of 0 reviewers... Organize and track educational activities 0% of 0 reviewers... Designing course materials to be completed in a sequential order for personalized learning purposes 0% of 0 reviewers... Create and manage leave policies including multiple policies per department, branch, shift, region, etc. 0% of 0 reviewers... Manage and track employee attendance 0.00% of 1 reviewers that rated this feature as important or highly important Live stream to multiple devices simultaneously 0% of 0 reviewers... Allows managers to praise, recognize skills, and give feedback to their employees 0% of 0 reviewers... Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies 0% of 0 reviewers... Send messages to multiple recipients at the same time 0% of 0 reviewers... Algorithm that connects jobs, orders, properties, and other data based on parameters like candidates, skills, quantity, and pricing 0% of 0 reviewers... Communicate using messages within the system 0% of 0 reviewers... Communicate via cell phone, text, or e-mail messages in real-time to fill gaps and ensure proper coverage. 0% of 0 reviewers... Log miles driven for tax deduction or reimbursement purposes 0% of 0 reviewers... Diagram used to organize information in a hierarchical way to show relationships 0% of 0 reviewers... Access software remotely via mobile devices 71.43% of 14 reviewers that rated this feature as important or highly important Notifications via mobile devices 0% of 0 reviewers... Access the system via a mobile application 58.82% of 17 reviewers that rated this feature as important or highly important Access for students to complete learning materials on mobile platforms 0% of 0 reviewers... Scan and upload receipts to a central database using a mobile device 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 0% of 0 reviewers... Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 0% of 0 reviewers... Pay employees in multiple countries using correct currencies and correct tax deduction amounts 0% of 0 reviewers... Manage and handle various international currencies 0% of 0 reviewers... Manage and support multiple languages 0% of 0 reviewers... Manage and support multiple locations 0% of 0 reviewers... Pay employees in multiple states with correct tax deduction amounts in each 0% of 0 reviewers... Supports various file formats 0% of 0 reviewers... Different tiers of pricing and billing for different employees and situations 0% of 0 reviewers... Multiple companies can create employer profiles and post jobs on the site 0% of 0 reviewers... Create and update newsletter content to increase engagement 0% of 0 reviewers... Formally proposing oneself or choosing someone as a candidate for a job, responsibility, or award 0% of 0 reviewers... Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved 0.00% of 1 reviewers that rated this feature as important or highly important Track employee and task times without internet connection 0% of 0 reviewers... Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 28.57% of 7 reviewers that rated this feature as important or highly important Provides real-time feedback and assessments on employee performance, skills, and accomplishments 100.00% of 3 reviewers that rated this feature as important or highly important Track and organize online shifts 0% of 0 reviewers... Track/log the amount of time employees worked per job using a timer 52.94% of 17 reviewers that rated this feature as important or highly important Track employee and task times using internet connection 41.67% of 12 reviewers that rated this feature as important or highly important Create and design org charts that include an organization's structure information, contact information, illustrations, and more 0% of 0 reviewers... Diagram that shows the structure of an organization and the relationships between parts 0% of 0 reviewers... Create orientation programs for new employees or students 0% of 0 reviewers... Manage and record overtime hours for hourly employees 0% of 0 reviewers... Integration with payment gateways to facilitate online transactions 0% of 0 reviewers... Manage employee salary processes, data, taxes, and records administration efficiently 64.71% of 51 reviewers that rated this feature as important or highly important Delegate payroll processing to third party vendors 0% of 0 reviewers... View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more 55.56% of 18 reviewers that rated this feature as important or highly important Peer/teammate feedback and review on individual's performance 0% of 0 reviewers... Allows employees to praise one another in a social network-like feed visible to the whole organization 0% of 0 reviewers... Evaluation process that provides feedback on an employee's job performance 0% of 0 reviewers... Organize and manage the accomplishments and development of employees or performance of applications or systems 0.00% of 1 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0% of 0 reviewers... Create, fill out, and send performance reviews to individual employees 50.00% of 2 reviewers that rated this feature as important or highly important Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. 0% of 0 reviewers... Create, manage, and track policies and procedures within an organization 0% of 0 reviewers... Predict future data based on historical data sets 0% of 0 reviewers... Analyzing historical and current data and generating a model to help predict future outcomes. 50.00% of 2 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows 0% of 0 reviewers... Document and report the progress of ongoing projects 0% of 0 reviewers... Reporting on how each user, task or process has advanced since its initiation 0% of 0 reviewers... Plan and coordinate all the resources, costs and time needed to execute assignments 0% of 0 reviewers... Organize and schedule projects 0% of 0 reviewers... Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints 0% of 0 reviewers... Measure time to completion or hours worked for projects 0% of 0 reviewers... Monitor the progress of projects from start to finish 0% of 0 reviewers... Estimate or forecast of a future scenario based on the study of present trends 0% of 0 reviewers... Share pre-configured sets of data organized and presented in a specific manner with the organization 0% of 0 reviewers... Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group 100.00% of 1 reviewers that rated this feature as important or highly important Clock in and out online or with a card 0% of 0 reviewers... Pre-written repository of questions that can be reused within a course or for assessment or interviews 0% of 0 reviewers... Integrates with QuickBooks 0% of 0 reviewers... Brief assessments used to measure knowledge and skills 0% of 0 reviewers... Process of choosing individuals who will assess and provide feedback on an employee's performance during a performance appraisal 0% of 0 reviewers... Ratings/Reviews 0% of 0 reviewers... Ability to see if recipient has viewed/opened the message 0% of 0 reviewers... Analyze and gain insights into data in real-time 0% of 0 reviewers... Engage in direct, instant messaging with customers, users, etc. 0% of 0 reviewers... Receive data and information in real time 100.00% of 2 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks 0% of 0 reviewers... Notifications that are delivered to users as soon as an event occurs 100.00% of 1 reviewers that rated this feature as important or highly important Active reporting of data and metrics 0% of 0 reviewers... Receive system updates as soon as any changes are made 0% of 0 reviewers... Upload, track, and submit receipts in a central database 0% of 0 reviewers... Track accrued recognition and rewards at an individual employee level 0% of 0 reviewers... Designed to be used by external or 3rd party recruiting or staffing firms 0% of 0 reviewers... Tools to find, assess, and hire suitable candidates for a job within an organization 40.00% of 5 reviewers that rated this feature as important or highly important Automated process of charging customers at regular intervals for repeated access or use of a product or service 0% of 0 reviewers... Process used by hiring managers to get more information about a candidate by contacting previous employers 0% of 0 reviewers... Log and store the source of contacts/leads 0% of 0 reviewers... Manage compensation for out-of-pocket expenses incurred by an employee, client or another party 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0% of 0 reviewers... View and track pertinent metrics to find patterns and gain insights from data 64.29% of 28 reviewers that rated this feature as important or highly important Track task progress, milestones, delays, or other key information and generate reports on them for evaluation 0% of 0 reviewers... Assign available resources to various projects and tasks 75.00% of 4 reviewers that rated this feature as important or highly important Assign available resources (human and/or non-human) to various projects and tasks 0% of 0 reviewers... A searchable repository of candidate profiles 0.00% of 1 reviewers that rated this feature as important or highly important Automates the extraction and analysis of key information from resumes or CVs 0% of 0 reviewers... Post and distribute resumes on a job board 0.00% of 1 reviewers that rated this feature as important or highly important Search through the software for stored resumes 33.33% of 3 reviewers that rated this feature as important or highly important Upload and store resumes 0% of 0 reviewers... Follow the progression of a task associated with performance reviews 0% of 0 reviewers... A catalog which lists a selection of rewards for incentive programs, loyalty programs, referral programs, and more 0% of 0 reviewers... Analyze potential risks across the organization 0% of 0 reviewers... Initiate collection and analysis of known risks 0% of 0 reviewers... Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Manage and optimize an organization’s use of SaaS applications. 0% of 0 reviewers... Budgets, benchmarks and tracks all salary processes and associated costs 0.00% of 1 reviewers that rated this feature as important or highly important Regulations on a company's internal process when dealing with financial reporting 0% of 0 reviewers... Assign and distribute work schedules to individual employees or teams within an organization 0% of 0 reviewers... Send individual or bulk text messages at predetermined times 0% of 0 reviewers... Automatically calculate score after the assessment 0% of 0 reviewers... Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework 0% of 0 reviewers... Create/control content and visuals for deployment on multiple screensavers 0% of 0 reviewers... Securely stores data to prevent data loss or breaches 0% of 0 reviewers... Manage and control the security aspects of an organization's digital assets, resources, and operations 0% of 0 reviewers... An individual's evaluation of his or her own strengths, weaknesses, and skills 0% of 0 reviewers... Online portal through which end users can access the system, manage tasks, or obtain information 25.00% of 8 reviewers that rated this feature as important or highly important Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge 100.00% of 1 reviewers that rated this feature as important or highly important Facilitate the scheduling and coordination of employee shifts 0% of 0 reviewers... Schedule shifts via online calendars and available employees 100.00% of 4 reviewers that rated this feature as important or highly important Managing and trading shift details between employees 0% of 0 reviewers... Track and manage sick leave time 100.00% of 6 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once 0% of 0 reviewers... Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks 0% of 0 reviewers... Track employee skills, competencies, training & qualifications 0% of 0 reviewers... Set rules to display fields in org chart to reduce clutter 0% of 0 reviewers... Uses optical character recognition (OCR) to scan and extract data from receipts and invoices. This helps finance teams validate expenses and streamline reimbursement workflows. 0 reviewers rated this feature Uses OCR to auto-fill expense reports from scanned receipts. Reduces manual entry and speeds up reimbursement workflows. 0 reviewers rated this feature Create tools to promote social interaction and learning between students/trainees and instructors/trainers 0% of 0 reviewers... Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. 0% of 0 reviewers... Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement 0% of 0 reviewers... Process of recruiting candidates through social media platforms such as LinkedIn, Facebook, Twitter and more 0% of 0 reviewers... Allows businesses to manage the software installed on their devices. 0% of 0 reviewers... Manage the reservation of workspaces 0% of 0 reviewers... Set allowances and ensure employees don't spend more than the allotted amounts 0% of 0 reviewers... Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 0% of 0 reviewers... At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them 0% of 0 reviewers... Planning, tracking and developing internal talent for future key position filling 100.00% of 1 reviewers that rated this feature as important or highly important Create and manage surveys 0% of 0 reviewers... Create and administer polls and surveys 0% of 0 reviewers... Gauge satisfaction and receive information for improvement and success 0% of 0 reviewers... Real-time, interactive learning experiences where participants engage in learning activities simultaneously 0% of 0 reviewers... Attach digital tags to documents and assets for identification, search, or monitoring purposes 0% of 0 reviewers... Recruiting, tracking, and interviewing candidates and onboarding/training new employees 0.00% of 3 reviewers that rated this feature as important or highly important Integrate with Talent Managment software to better track learners progress and training sessions 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression 100.00% of 1 reviewers that rated this feature as important or highly important Track the status and progress of tasks 0% of 0 reviewers... Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors 46.15% of 13 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. 0% of 0 reviewers... Sample files or documents that could be customized as needed or used as is 0% of 0 reviewers... Create tools to measure student retention of learning material and lessons 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy 64.29% of 28 reviewers that rated this feature as important or highly important Log and record hours worked and costs spent to assist in billing and invoicing 0% of 0 reviewers... Enables employees to track how they manage their time, supporting structured workflows for absence tracking. Reviewers highlight its role in improving accountability and reducing manual follow-ups. 26 reviewers rated this feature Tools that allow employees to request/schedule time off 0% of 0 reviewers... Measure and track time including hours worked and paid time off (PTO) 50.00% of 2 reviewers that rated this feature as important or highly important Track time worked per client 0% of 0 reviewers... Track time worked per project 0% of 0 reviewers... Displays employee PTO on a shared calendar, helping teams coordinate holidays and avoid conflicts. Reviewers also mention digital timecard verification, eliminating the need for printed timesheets. 37 reviewers rated this feature Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) 0% of 0 reviewers... Track employee/learner's progression through training programs 0% of 0 reviewers... Review data from past periods to reveal recurring tendencies and predict future performance 50.00% of 2 reviewers that rated this feature as important or highly important Extra layer of security that requires not only a password and username but also something specific to that user 0% of 0 reviewers... Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 0% of 0 reviewers... Allows everyone in the company to see who is on vacation and when, helping prevent overlapping time off. Reviewers value real-time visibility into PTO balances, which improves planning and transparency. 28 reviewers rated this feature Utilize third party services to cover unforeseen labor needs 0% of 0 reviewers... Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. 0% of 0 reviewers... Track revisions and updates made to files and navigate between different versions 0% of 0 reviewers... Connect with meeting participants remotely over video 0% of 0 reviewers... Allow organizations to streamline the check-in process for visitors. 0% of 0 reviewers... Interact with data visualization elements, such as charts and graphs, to drill down into data 0% of 0 reviewers... Automatically create and distribute W-2/1099 tax forms to employees. 22.22% of 9 reviewers that rated this feature as important or highly important Automatically subtract garnishments from wages 0% of 0 reviewers... Web form that allows users to enter data that is sent and processed for different reasons 0% of 0 reviewers... Assess skills, outcomes and results using preset metrics and averages 0% of 0 reviewers... Create, design and manage workflows for repetitive tasks 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Shubham Gupta Factorial’s top-rated features help teams stay coordinated and self-sufficient. From managing time off to accessing peer contact details, these tools reduce bottlenecks and give employees more control over their schedules and responsibilities. Features 4.2 (312) 4.2 Based on 312 reviews ## Pricing Value for money 4.1 (270) Factorial starts at $8 per user, per month, which is significantly lower than the average budget for human resource software ($75 per user, per month). Pricing scales based on active employees and selected modules, with no fixed seat minimums or tier disclosures. The tool offers both a free version and a free trial for businesses to test the tool before committing. Free Trial [View pricing plan details](https://www.capterra.com/p/168685/Factorial-HR-Software/pricing/) Basic $8.00 Per User,Per Month It includes: - Employee Directory - Bulk Document Sending - Payroll Processing - Onboarding / Offboarding - Custom Notifications - Payslips - E-Signature - Edit PDF Files Value for money 4.1 (270) 4.1 Based on 270 reviews ## Integrations Factorial connects with various tools across payroll, recruitment, analytics, and communication. These integrations, offered through a mix of native and third-party links, help streamline HR workflows and reduce manual data entry across platforms. Popular integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Shubham Gupta Senior Content Analyst Connecting Factorial with payroll, analytics, and recruitment tools helps your HR lead centralize employee data, automate reporting, and reduce onboarding delays—especially when working across platforms. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (276) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (276) 4.2 Based on 276 reviews ## User reviews Overall rating 4.4 Based on 312 reviews Filter by rating 5(175) 4(104) 3(16) 2(4) 1(13) Mentioned topic Sorted by most recent CB Christoph B. COO Hospitality ### "Easy and user friendly " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 29, 2026 Self explanatory and integration work was minimal - can be fine tuned by teams themselves without too much involvement from experts Pros User friendly and easy to implement billing solution. Known for mid-sized companies and intuitive to set up despite various configuration possibilities Cons Not easy to integrate across multiple countries but a solid stand-alone solution for one market or entity in itself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Marc S. Operations Director Outsourcing/Offshoring ### "So far, a poor overall experience" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 23, 2026 The support is very disjointed, platform has many bugs and issues which support cannot help you with and your named account managers do not communicate or are seemingly there to manage and help. Pros Onboarding was excellent and thorough. We were made to feel valued and our issues and questions were dealt with promptly. Cons The support and account management post onboarding is very poor. There is a real lack of ease in getting your issues raised and updated on, you need to login to Jira yourself to raise an issue...even though you are using live chat to talk to agents. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) More features were needed to manage our team Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User PS Consumer Services ### "Works pretty good " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2026 I don’t have any complaints about Factorial. My experience has been pretty good and I really appreciate it since I use it daily. Pros It’s a very practical tool for daily use. It took only one click to register your shift. You can request and track all your days off easily. It’s really intuitive and easy to use. Cons It works pretty well. It’s very rare for the website to be down and if that happens, it usually doesn’t last long. Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/) They did not provide a reason for the change Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Administrative Clerk Photography ### "Great for Small Business Operation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2026 overall Factorial is an amazing tool and has made my business operation super easy and efficient.... Pros I loved the features, It offers great team collaboration and banking and managing my money is super easy Cons I did not like the start up cost , but it is a great value for money. I just think it could be a bit cheaper for startups Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Joseba M. CEO Leisure, Travel & Tourism ### "No cumplen las condiciones contractuales, \[contenido sensible oculto\] enfocados en ego más que en Factorial" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 15, 2025 Bastante mala, en general es una empresa poco seria, creo que la fama se les ha subido a la cabeza a los \[contenido sensible oculto\] y como no consiguen lograr los objetivos de rentabilidad que vendieron a los fondos... se van a cargar su producto. Pros Plataforma fácil de usar aunque muchos errores de frontend, se ve que la tecnología que usan es un poco límitada Cons Cambios constantes de condiciones contractuales, no cumplen los acuerdos firmados y además te notifican cambios contractuales por email... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Roberto B. CEO Marketing and Advertising ### "Illegal price doubling with no notice and ignoring support requests" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 21, 2025 I’ve been a Factorial customer for years. Recently, my subscription price doubled without any prior notice or consent. I reached out multiple times (Oct 10, 11, 14) to clarify the issue before renewal — no one replied. Only after escalating and threatening legal action did \[sensitive content hidden\] , an account manager, respond briefly to say my “discount expired.” No acknowledgment of the missing notice or consent, and no resolution since. Under German law, unilateral price increases without explicit consent or direct notice are generally not valid. Yet Factorial has ignored my messages while continuing to charge the higher amount. Extremely disappointing experience from a company that promotes itself as people-first. Pros It used to be cheap and good value for Money. But the quality of support overshadows the positives... Cons Support is horrible, particularly \[sensitive content hidden\] from German team which continued to ignore request besides illegal actions by factorial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NC Niccolo C. CEO Internet ### "Sto scappando a gambe levate! Mi faranno pagare comunque un anno 8 mila euro, ma piuttosto di usarlo torno a Excell. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 14, 2025 Un disastro. Davvero una delle peggiori esperienze con un software che ho mai avuto nel 2025. Sembrava di interagire con aziende pre internet: clausole che non ho personalmente mai visto in un software B2B. Leggete i loro termini e condizioni! Un consiglio da chi lo ha usato, non è così utile e sarà solo una rogna andarvene. Cercare un consulente del lavoro e chiedete a lui se ha un software. Almeno è tutto li, accentrato. Pros Inizialmente avevo scelto Factorial perchè ricordavo avesse buone recensioni. Dopo 1 primo anno di utilizzo per testare, abbiamo capito che era una machcina per aumentare il costo ogni anno senza aggiungere alcuna funzionalità davvero utile per noi. Cons 1\. Termini e condizioni che a mio avviso non sono etici; Controllate voi stessi; Anzi vi invito a farli leggere da un AI e farvi dire cosa ne pensa; 2. Abbiamo segnalato malfunzionamenti gravi negli ultimi mesi. Tra cui l'invio di oltre 10 mila email ai nostri Dipendenti in una notte. Con intasamento della casella di posta e peridta di credibilità da parte degli utenti. Abbiamo chiesto spiegazioni dettagliate sull'incindente in quanto è una falla grave, dopo differenti mail e 6 mesi questa la risposta -> "errore del nostro CRM, per cui vennero inviate mail massime ad alcune aziende/ contatti". Ovvero nessuna spiegazione concreta dell'errore, tipologia, gravità e come lo hanno fixato e soprattutto in che modo realmetne ci compensano per l'errore. Visto che è loro. 3.Il software è di per se poco utile. In fatti nonostante la difficoltà di portare via 52 anagrafiche, file abbiamo deciso di scappare a gambe levate. Il valore reale percepito per noi è di 100 euro all'anno totale. Quando in realtà ci cheidono 8 mila euro all'anno! 4. Mandano costantemente mail sulla piattaforma anche quando gli è stato richiesto esplicitamente e tramite PEC di non farlo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NF Noelia F. Directora RRHH Telecommunications ### "No suelen cumplir con las condiciones contractuales" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 October 13, 2025 Al principio fue muy bien pero al paso del tiempo mal, ya que una vez te han captado como cliente, te cambian las "reglas de juego, una vez iniciado el partido". Vigilad con las cláusulas en los contratos en las cuales pueden cambiar las condiciones y dejar de incluirte un módulo en tu plan actual y que pase a ser de pago. Ya me lo han hecho dos veces, no es casualidad ni error. Pros La herramienta en sí funciona bien aunque hay que estar constantemente en contacto con el servicio de atención al cliente porque van tocando funcionalidades desde el quipo de Desarrollo, y van apareciendo bugs de un día a otro. Cons El servicio de atención al cliente es nefasto. Lo más negativo que diría yo es el precio que es muy elevado y que tienden a cambiar las condiciones contractuales de vez en cuando, subiendo el precio de los módulos y dejándote un margen de maniobra inexistente, por lo que fuerzan a aceptar las condiciones. Alternatives considered [Personio](https://www.capterra.com/p/158622/Personio/) Reasons for choosing Factorial Por el precio y las condiciones acordadas Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Francisco V. CFO Hospitality ### "Everything goes as long as it increases MRR" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 September 30, 2025 I’ve used Factorial at two different stages in two different companies. I’m talking about 2019 and even earlier, and now again in my new company. I was the driving force behind its implementation in both cases. So I think I know a thing or two about Factorial. In this latest stage, I was comparing them with other providers and everyone told me: it’s not what it costs now, it’s what they’ll make you pay later. And I get that. They apply aggressive discounts at the beginning and if they release new modules or features, if you want them, you pay the base price + extra. That’s part of the usual game. But what I had never seen until now—and what has deeply outraged me—is that they take one of the CORE modules, decisive in choosing the tool (such as payroll), and tell you that in 3 months they’re going to deprecate it. But not to worry, because they’ll launch a new payroll module outside the CORE, supposedly much better. And yet they don’t reduce the price of the CORE product, and the new pricing is an additional €2.5 per employee for this new payroll module. A SPECTACULAR MOVE in terms of upgrading, increasing unit price per account, you name it—but PATHETIC when it comes to the values it conveys. EVERYTHING goes as long as it increases the MRR of your already captive accounts, knowing that since implementation takes time, it’s not easy for clients to just leave, so you squeeze them. I need to think it over calmly and weigh the pros and cons after cooling down. I don’t know what final decision I’ll make, but what will definitely not go away is the pitiful image they’re giving, and how in the future I will think long and hard before considering them again—or recommending them to others in the industry. Pros I always thought it was a fantastic all in one HR platform. It´s easy to use even if they have many tools, modules, etc. Cons EVERYTHING goes as long as it increases the MRR of your already captive accounts, knowing that since implementation takes time, it’s not easy for clients to just leave, so you squeeze them, increasing prices and deprecating modules from their CORE solution. Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) [Personio](https://www.capterra.com/p/158622/Personio/) I had try them in the past and I used to love how it worked Alternatives considered [Sesame HR](https://www.capterra.com/p/143413/SesameHR/) [Bizneo HR](https://www.capterra.com/p/184073/bizneo/) [Personio](https://www.capterra.com/p/158622/Personio/) Reasons for choosing Factorial Modules vs Price offering was apparently the best option at that moment Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NL Natacha L. administrativa Real Estate ### "Buena app para fichajes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 25, 2025 Buena y satisfactoria. Ha sido al principio más complicado por la formación, pero luego le coges el truco. Pros La variedad de uso que da. Más de lo que suelen dar otras aplicaciones de este tipo, como vacaciones, ausencias, etc Cons A veces se queda la app colgada y hay que volver a salir y entrar, pero es la única pega que le veo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/168685/Factorial-HR-Software/reviews/) ## FAQs Yes. Factorial includes payroll tools that manage expenses, overtime, and supplements in one place. These features help automate salary calculations and reduce manual errors. Yes. Factorial is primarily designed for small and midsize businesses. Its modular setup and per-user pricing make it scalable and cost-effective for teams with evolving HR needs. Yes. Factorial offers customizable performance review templates, peer feedback tools, and analytics to help HR teams evaluate employee growth and align goals with business strategy. Yes. Employees can update personal information, view payslips, request time off, and complete onboarding tasks through the self-service portal, reducing HR workload. Yes. Factorial includes legal e-signature capabilities for contracts, policies, and other HR documents. These can be managed and stored securely within the platform. Factorial provides support through email, documentation, and a Help Center with step-by-step guides. Users can also access tutorials and contact customer care for assistance. Yes. Factorial includes time tracking features such as clock-in/out, shift management, and geolocation tools. These help businesses stay compliant and monitor productivity. Yes. Factorial allows customization of workflows, permissions, and dashboards. HR teams can tailor the platform to match their processes and reporting needs. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Factorial’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [Capterra’s 2025 HR Software Trends: AI-Driven Talent Transformation](https://www.capterra.com/resources/hr-technology-trends/) Published June 17, 2025 by [Bruno Peláez](https://www.capterra.com/resources/author/bruno-pelaez/) and [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) ### [5 Top-Rated Time Clock Software for Small Business](https://www.capterra.com/resources/time-clock-software-for-small-business/) Published June 4, 2024 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [5 Key Time Tracking Software Features and Top Products That Offer Them](https://www.capterra.com/resources/key-features-of-time-tracking-software/) Published April 8, 2024 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) Popular comparisons [Paylocity vs Factorial](https://www.capterra.com/compare/86714-168685/WebPay-vs-Factorial-HR-Software)[Rippling vs Factorial](https://www.capterra.com/compare/168685-172127/Factorial-HR-Software-vs-Rippling)[Connecteam vs Factorial](https://www.capterra.com/compare/153140-168685/Connecteam-vs-Factorial-HR-Software)[BambooHR vs Factorial](https://www.capterra.com/compare/110968-168685/BambooHR-vs-Factorial-HR-Software)[Paycor vs Factorial](https://www.capterra.com/compare/133745-168685/Paycor-Perform-vs-Factorial-HR-Software)[ADP Workforce Now vs Factorial](https://www.capterra.com/compare/155895-168685/WorkforceNow-vs-Factorial-HR-Software)[Paycom vs Factorial](https://www.capterra.com/compare/130949-168685/Paycom-vs-Factorial-HR-Software)[Workday HCM vs Factorial](https://www.capterra.com/compare/66908-168685/Workday-HCM-vs-Factorial-HR-Software)[Deel vs Factorial](https://www.capterra.com/compare/168685-205015/Factorial-HR-Software-vs-Deel)[Buk vs Factorial](https://www.capterra.com/compare/168685-208706/Factorial-HR-Software-vs-Buk) [Dayforce HCM vs Factorial](https://www.capterra.com/compare/168685-205376/Factorial-HR-Software-vs-Dayforce-HCM)[Access PeopleHR vs Factorial](https://www.capterra.com/compare/168685-211952/Factorial-HR-Software-vs-Access-People-HR-Software)[Bizneo HR vs Factorial](https://www.capterra.com/compare/168685-184073/Factorial-HR-Software-vs-bizneo)[isolved vs Factorial](https://www.capterra.com/compare/164417-168685/iSolved-vs-Factorial-HR-Software)[ADP Comprehensive Services vs Factorial](https://www.capterra.com/compare/168685-175840/Factorial-HR-Software-vs-ADP-Comprehensive-Services)[Proliant vs Factorial](https://www.capterra.com/compare/168685-187093/Factorial-HR-Software-vs-Proliant)[ELMO Software vs Factorial](https://www.capterra.com/compare/161821-168685/ELMO-Software-vs-Factorial-HR-Software)[Personio vs Factorial](https://www.capterra.com/compare/158622-168685/Personio-vs-Factorial-HR-Software)[Cezanne HR vs Factorial](https://www.capterra.com/compare/12452-168685/Cezanne-HR-vs-Factorial-HR-Software)[Gusto vs Factorial](https://www.capterra.com/compare/131882-168685/Gusto-vs-Factorial-HR-Software)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)