# Microsoft Teams Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Microsoft Teams the right Meeting solution for you? Explore 11057 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168668/Microsoft-Teams/reviews --- Microsoft Teams 4.5 (11057) [View alternatives](https://www.capterra.com/p/168668/Microsoft-Teams/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 27th, 2026 # Reviews of Microsoft Teams Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Comprehensive team communication tools 96% positive reviews out of 1961 Most reviewers indicate communication is streamlined with instant messaging, organized channels, and integrated meetings, enhancing remote teamwork. Jacob P Senior Associate, 501 - 1,000 employees. "Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams." Frequent glitches and crashes 71% negative reviews out of 1143 Most users report bugs and issues such as crashes, login problems, syncing errors, and inconsistent status indicators disrupt workflow. Angus A Director, 2 - 10 employees. "Its so buggy, Microsoft released so many versions that sometimes work, sometimes don't work, its confusing which version you should use." Integrated team collaboration hub 98% positive reviews out of 1190 Most reviewers describe collaboration as seamless due to real-time document editing, centralized workspaces, and robust Microsoft 365 integration. Sai S Customer Service Representative, 10,001+ employees. "Teams is a jack of all trades because it makes it super easy to collaborate, communicate, share documents and work on different projects together as a team in real-time without even switching between different platforms." Resource-heavy and slow performance 83% negative reviews out of 778 Most reviewers indicate performance and speed are hindered by high memory usage, lag, and slow loading, especially on older devices or weak internet. Chitrangna C Lead Digital Product Owner, 1,001 - 5,000 employees. "The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM." Unified chat and file sharing 94% positive reviews out of 769 Most reviewers find file and chat features centralize conversations, simplify file sharing, and support real-time collaboration within one platform. Sven S Prokurist, 51 - 200 employees. "It is a powerful platform that brings chat, meetings, file sharing, and collaboration together in one place, which makes daily work much more organized." Inconsistent and overwhelming notifications 72% negative reviews out of 504 Most users comment notifications are unreliable, delayed, excessive, or difficult to manage, leading to missed messages or distractions. Alto D Operations Manager, 11 - 50 employees. "Notifications are hit or miss and if you are in a lot of chats it can get a little messy trying to keep up with everything." ## Showing most helpful reviews Showing 1-25 of 11057 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley G. HR Manager Maritime Used the software for: 2+ years ### "Powerful Collaboration Tool That Keeps Teams Connected" May 21, 2026 5.0 Overall, Microsoft Teams is a robust and highly effective collaboration platform that significantly improves communication, productivity, and teamwork. I recommend it to organizations of any size looking for an all-in-one communication and collaboration solution. Pros Microsoft Teams has become an essential part of our daily workflow. It combines chat, video meetings, file sharing, and collaboration tools into one platform, making it easy to stay connected whether your team is in the office or working remotely. One of the features I appreciate most is how seamlessly Teams integrates with Microsoft 365 applications like Outlook, Word, Excel, and SharePoint. Scheduling meetings, sharing documents, and collaborating in real time is incredibly efficient. The chat feature is intuitive, and organizing conversations by channels helps keep projects and communications well structured. The video conferencing functionality is reliable and includes useful features such as screen sharing, meeting recordings, live captions, and background effects. Teams also makes it easy to communicate with internal employees and external partners. Cons Integrating data from File Explorer to MS Teams based files was a significant undertaking and very labor instensive to recreate folders that matched the same format from File Explorer. Additionally, another drawback is that Teams can feel resource-intensive, especially when multiple applications are open. Search functionality can also be inconsistent when trying to locate older conversations or files. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) To streamline all of our business communications and file sharing/storing into one platform to integrate with all of our MS Office operations. Review Source JL Josh L. Senior sales and service advisor Construction Used the software for: 2+ years ### "The value of Teams" April 12, 2026 5.0 Overall I have had an outstanding experience with teams. The ability to connect instantly with coworkers as a teams and individual level make it a no brainer for me to continue to pay for the service. No more missed meetings, or late arrivals when everyone is updated prior to with the built in calendar feature. 10 out of 10 Pros The ability to instantly communicate between the whole team, or even just an individual team member. Very easy to use, and customize chats instantly. Collaborating with the teams and managing projects collectively is extremely convenient. Value outweighs the cost. Support on the customer level is second to none. Cons The biggest draw back I could see with teams was due to the size of my company originally. As my team grew it was able to be utilized the way it was intended. Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Needed the ability to have access to several essential communication and virtual meeting without the need for several platforms to just between. Review Source Denis M. Recruiter Financial Services Used the software for: 1-2 years ### "A massive resource hog, not bad if you're already in the Microsoft ecosystem" April 28, 2026 3.0 It feels like Microsoft tried to pack way too many features into a single application without optimizing how it actually runs. It gets the job done for basic corporate communication, but the constant lag and heavy RAM usage get annoying fast. If I just need to jump on a quick, stable video call with a client, I will almost always choose Google Meet over this. It is a necessary tool if your company forces you to use the Microsoft stack, but it definitely needs better optimization Pros Having chats, video calls, and shared files all in one place is convenient, especially if your entire company is already deeply tied to the Microsoft Office ecosystem. It is also nice that it connects with Power Automate, which gives you the potential to automate some repetitive team tasks and notifications, even if it takes some effort to set up Cons The desktop application is a massive resource hog. If you are working on an older or slightly weaker PC, just having Teams open in the background will slow your whole machine down. The UI is also quite clunky and unintuitive. Even though I like the idea of Power Automate, actually building those integrations is surprisingly complex and not user-friendly at all. Also, for video calls, it just isn't as reliable — Google Meet runs much smoother and is way more stable Review Source AJ Amanda J. Workday Analyst Transportation/Trucking/Railroad Used the software for: 2+ years ### "Happy with several years of Microsoft Teams use" March 16, 2026 4.0 Overall, have enjoyed my experience with Microsoft Teams. If I find something I don't like or that I think can be improved, I just use their Feedback feature to let them know then they can take it from there. Highly suggest Microsoft Teams, especially if you take advantage of their other products, particularly those driving efficiency such as Loop, Tasks, and Copilot. Pros I like how well integrated Microsoft Teams is with Microsoft's other offerings, such as Loop, Tasks, and Copilot. The Copilot features have been game-changers especially for long and/or intricate meetings, particularly with lots of people chatting. Can take notes for you, allow you to assign out tasks discussed, etc. Takes the cake as far as the Pros for me. Cons A big downside for me is not being able modify my cursor appearance while presenting. Having that capability makes it easier for parties to track what I am doing versus where their cursor may be. Helpful for when they take screenshots, as well, as I can make my cursor more easily visible for them. Would love that feature to be added! Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) Switching to Microsoft Teams was a natural choice due to their ease of integration with Microsoft's other offerings. As more features get released across their products, the ease of use is irreplaceable. Review Source CC Chitrangna C. Lead Digital Product Owner Automotive Used the software for: 2+ years ### "Microsoft Teams: The Unified Command Center" May 6, 2026 5.0 Overall I’ve had a good experience with Microsoft Teams, mostly because it can serve as a single source of truth for complex projects. It’s a workspace, not just a communication tool. The interface can be a little “busy” and the system requirements are high, but the payoff is a huge decrease in fragmented workflows. It has replaced most of our internal email threads and made cross-functional collaboration much more transparent. It's an invaluable asset for managing large-scale digital initiatives and keeping distributed teams aligned, as long as you take the time to structure your channels and manage your notifications Pros What I love the most is how Teams is a centralized command center, not just a messaging app. Native integration with Office 365 is seamless. The ability to collaborate on documents in real time within a channel saves a lot of back and forth. It means no more jumping between email, cloud storage and video conferencing tools to find context. Everything project-related is in one searchable place Cons The biggest downside is that it eats system resources like crazy and makes the app slow and gobbles up RAM. This can mess with your multitasking. The file management system is integrated but can feel a bit clunky. The underlying SharePoint folder structure is less intuitive to navigate than one would expect, meaning files can easily be ‘lost’ if they’re not organized perfectly from the get-go. Finally, the notification management is very fiddly to stop it being a constant distraction. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Google Meet was great for simple video conferencing and ease of access, but we found it didn’t have the strong project infrastructure we needed for complex long term workflows. Main reason for the switch was the need of continued collaboration. Google Meet. When the call ends, so does the conversation. The meeting is just part of a bigger ‘Channel’ within Teams, where the chat history, shared files and task tracking are there 24/7. We needed a platform that did more than just calls. We needed a place where we could co-author documents and manage project roadmaps without switching between a browser tab and our desktop apps. Switching to Teams really helped us move from 'just meeting' to actually 'working' in one unified interface. Review Source DN David N. IT Operations Manager Computer Software Used the software for: 2+ years ### "The gold standard for businesses" April 24, 2026 4.0 Overall for businesses its understandable way it's the standard. Functionality wise, it works as needed for instant private/group messaging and video conferencing. Integrations are widely available if you need to connect it to any 3rd party applications. Its modern and feature full but the definition of business/corporate. Pros Comes included with every M365 subscription/plan and allows chat and video conferencing. The overall meeting function works as expected and UI is pretty straightforward and easy to navigate. During a call you can screenshare, chat, or transfer files if needed. Chat UI is pretty clean and has all of the most common functions. Ton of 3rd party app integrations available which is nice. Cons Teams channels are the worst thing ever. Its confusing to manage and buried under a separate section that you have to dig into to get to that chat. It's kind of confusing when you want to start an ad-hoc meeting and customize the meeting settings ahead of time. It's also supper annoying that it always ask you how your Teams experience was after every single meeting/call. The active/away status is unreliable. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Microsoft Teams Slack was an additional cost and Teams is already included in your M365 subscription package. Review Source NV Nitesh V. QA Engineer Information Technology and Services Used the software for: 6-12 months ### "Best collaboration tool" April 26, 2026 5.0 Teams has been a reliable tool for daily communication and collaboration. Setting it up is straightforward especially if your organization already uses Microsoft 365. Managing projects, sharing files, and having quick calls all in one tool saves a lot of time. Value for money is good if you're already on a Microsoft plan since it comes bundled. It's not perfect but for a team that lives inside the Microsoft ecosystem it does the job well without needing extra tools. Pros The best part is everything is in one place — chat, video calls, file sharing, and task management without switching between apps. Integration with Office 365 is seamless, so collaborating on Word or Excel documents in real time is very convenient. Creating separate channels for different projects keeps team communication clean and organized. For day to day team collaboration it works really well. Cons The app can get slow and heavy sometimes, especially during calls with larger groups. Notifications can get overwhelming if you're part of too many channels. Customization options are limited compared to tools like Slack. Customer support is mostly documentation based and getting actual help for specific issues takes time. The interface also feels a bit cluttered until you get used to it. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) It provide verity of features also tracking and collaboration is way better. Review Source VR Verified Reviewer senior project manager Marketing and Advertising Used the software for: 2+ years ### "Works well with Copilot" April 17, 2026 3.0 Pros Calendar and Copilot are both integrated for increased efficiency and seamless integration of AI into daily workflows Cons Needs better search filters. Chats / meeting chats / channels can be hard to locate and keep on top of - menu / nav system could be clearer. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Integration with wider business who use Microsoft products for security Review Source MC Mark C. Board Trustee Museums and Institutions Used the software for: 1-2 years ### "Great range of options for Organisations and Enterprise accessible to most" June 4, 2026 4.0 As I'm tech-savvy it comes easy to me, and if the storage areas are set up properly for organisation's documents then it's a doddle. It can be harder to set up on users who aren't as tech savvy though or who use it as much as I do. They can forget how to do things quite quickly and are intimidated by the interface Pros Central storage and reference hub that's helpful to a charity organisation especially with Trustees at different levels of technical expertise. Cons Can be a clunky, convoluted interface especially on the browser-based version, whether Mac or Win11. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Microsoft Teams Compatibility and greater awareness amongst our team Review Source HM Heather M. Online Platform Coordinator Mental Health Care Used the software for: 6-12 months ### "Get it Today!!" June 8, 2026 5.0 Great! It makes everyone's job easier when a platform such as Teams does all the heavy lifting for you and Teams has never let us down! Pros Microsoft Teams ease of use was wonderful when working with a strictly virtual team! Helping new employees' setup their accounts is very easy! Cons Nothing. Microsoft Teams integrates smoothly with all other Microsoft platforms. We have no complaints so far! Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Microsoft can easily handle a larger company! Review Source VR Verified Reviewer Crisis Int. Peer Specialist Mental Health Care Used the software for: 2+ years ### "Teams is a MUST-HAVE!" March 26, 2026 5.0 It has been extremely easy to navigate, stay organized, and manage communication with agency staff. It has helped me improve my quality of work and organizational skills keeping me on track while reducing stress. Pros The ability to collaborate with teammates, keep in close communication on workplace services, manage upcoming projects and training, and hold team meetings and shift change with ease. I love how you can customize backgrounds for themes, holidays, or enhance privacy of location and remain professional. I also love how it includes co-pilot and a calendar to manage meetings and appts with daily reminders. Cons If I had to chose my least favorite qualities of teams, I would say every once in a while it may freeze or lag but the positives definitely outweigh any negatives. Switched from [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Company made the switch and there are way more functions in teams. Review Source SR Samm R. Office Finance Manager Insurance Used the software for: 2+ years ### "Microsoft Teams in the Workplace" April 6, 2026 4.0 Overall, Microsoft Teams performs well and can be a great organization and schedule tool. Further, it can assist in team work and communicate when used as it is designed. Pros Microsoft Teams allows our company to remain in contact internally instantly. We often use the chats feature to discuss quick items rather than sending e-mails through Outlook. Teams also gives us the ability to save time by scheduling virtual meetings vs. having to travel. Teams also integrates well with both OneDrive and SharePoint and therefore increases the speed and ease of collaboration amongst members of the team. The integration between Teams and Outlook is also paramount to organization and scheduling. Cons Microsoft Teams, like many Microsoft products, has a very steep learning curve and can feel overwhelming and clunky for some team members/new hires. Members of our team often struggle to differentiate between chats, channels and teams. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Microsoft Teams The integration between the other Microsoft products we use was the deciding factor when choosing to use Microsoft Teams. Review Source PD Patricia D. Loan servicing representative Banking Used the software for: 2+ years ### "My favorite software at work" January 19, 2026 4.0 Overall it has been a great experience. Our team works from home a lot and we use it for training and meetings.It is user friendly and took no time to learn how to use it. Pros I love that is so user friendly and great for team collaboration. It integrates with our phone system and crm. It is a great communication tool. Cons The con is that you cannot share two screens at once . It only allows one screen and at Wells Fargo in our department, we have two monitors. Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) Company wide decision, explained that teams was more efficient way and can do all of our company meetings on it and integrates with workday. Review Source JP Jen P. Director of Operations E-Learning Used the software for: 2+ years ### "Microsoft Teams Makes The Dream Work! " January 6, 2026 5.0 Overall, I am extremely happy with Teams! It is such a simple yet powerful tool for improving collaboration and increasing efficiency across the company. Pros I love how teams is easy to use and has the ability to adapt to all my companies needs. It keeps the whole team on the same page without having to clutter up our inboxes. Being able to instantly message speeds up response time and allows us to more effectively and efficiently respond to clients and employees. Since we already pay for Microsoft Office, it is a no brainer to use Teams! Cons Some of our team was hesitant to use "another program" they would have to remember to check. It would be helpful if the default was for Teams to always be open and notifications to always pop up since some folks will forget to open it. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) We were already paying for Microsoft Office! We were using the free version of slack but it just isn't as robust as Teams. Review Source JP Jacob P. Senior Associate Information Technology and Services Used the software for: 2+ years ### "A Useful Collaboration Tool" April 7, 2026 5.0 Overall, Microsoft Teams is a capable collaboration tool with strong productivity features, but its performance and usability issues limit its effectiveness. While the integration with Microsoft 365 and the breadth of communication tools are clear advantages, the inconsistent responsiveness and cluttered interface create friction in daily use. It remains a useful platform, but one that would benefit from improved speed, reliability, and navigation. Pros Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams. Its integration with Microsoft 365 is a major strength, allowing users to access shared files easily and work together in real time. Features like screen sharing, meeting recordings, and live captions add meaningful value to day‑to‑day collaboration. Cons The platform can feel slow and cumbersome, particularly when switching between chats, channels, and meetings. Notifications are sometimes inconsistent, making it easy to miss updates unless you manually check each thread. As teams and channels multiply, the interface becomes harder to navigate, and managing permissions or locating older conversations can be more time‑consuming than expected. Review Source VR Verified Reviewer Automation Developer Computer Software Used the software for: 2+ years ### "A useful platform for team productivity." May 30, 2026 5.0 My overall experience has been good. I've used it for meetings, task coordination, and project communication, and it performs its function very well. While there are a few areas for improvement, it's a practical and reliable platform for collaborative work. Pros What I like most is that it integrates chats, video calls, meetings, files, and tasks into a single platform. It greatly simplifies teamwork and daily communication. The integration with Microsoft 365 tools like Word, Excel, and Outlook is also very useful. Cons It can sometimes feel a bit sluggish or slow, especially when there are many notifications or multiple active teams and channels. The interface might be a little confusing at first for new users. Review Source HR Hayden R. Graphic Designer Computer Software Used the software for: 2+ years ### "Pivotal platform in the workplace" March 21, 2026 5.0 A very happy experience, the value for money on Microsoft Teams for what you get is impressive, and has become an integral platform to use within my daily work, whether communicating or sharing files it helps make working & communicating a lot more efficient. Pros Microsoft Teams has become a pivotal communication tool in the workplace. The instant messaging and file sharing between colleagues has made any boundaries minimal. The interface of teams make it easy for anybody to use, and navigate for any tool i'm wanting to use. The most impressive aspect of Microsoft Teams for me and my job role is the instant sharing of large files and videos for others to view, saving me time and effort using different platforms to do this. Cons The away (orange light) symbol tends to show quite quickly when I'm away from my laptop momentarily. Can be considered a bad look for me when i'm working from home as Teams has become the main way to monitor if someone is working or not. Review Source jane F. Personal Lines Executive Insurance Used the software for: 1-2 years ### "A Reliable Tool for Team Communication" March 14, 2026 5.0 My overall experience with Microsoft Teams has been very positive. It makes communication, meetings, and file sharing easy, helping our team stay connected, organized, and productive throughout the day. Pros I like how Microsoft Teams keeps communication and collaboration in one place. Chat, meetings, and file sharing are easy to manage, which helps our team stay connected and work more efficiently. Cons Sometimes the interface can feel a bit cluttered, especially with many chats and channels active, and notifications can get overwhelming if not managed carefully. Review Source Meshv P. Salesforce Developer Information Technology and Services Used the software for: 2+ years ### "Reliable Collaboration Platform For Team Communication and Meetings" March 4, 2026 5.0 My experience with Microsoft Teams has been so good, it is reliable for communication with secure channel feature and best for collaboration platform. Pros Microsoft Team enables better team communication, meetings and channels support with ease of use. It provide chat feature which supports combines chat with separate group chat. Along with that, file sharing , team channels in one place that reduces the need to switch between other apps. It support integration with other Microsoft tools such as Microsoft 365 and Outlook and OneDrive make super convenient for handling documents and improve productivity. Cons The downside of Microsoft Teams is that UI interface can sometime feel little complex for upcoming new users, as there are too many feature to use. It take time for understanding all feature. Review Source Devin I. Inside Sales Construction Used the software for: 2+ years ### "Microsoft Teams for the Win." February 13, 2026 5.0 I love Microsoft Teams. I have worked in other environments where they don't have anything available to communicate and it does make my job a little more difficult. Pros Microsoft Teams allows us to communicate with the rest of our team who is located all across the US. The ease of use makes team communication easy whether it be on the go, working from home, or in the office. Cons Every once in a great while, my status will turn into "in a meeting" when I am available. Easy fix though. Review Source EJ Ethan J. Auditor Accounting Used the software for: 2+ years ### "Microsoft teams - Easy to use communication tool" February 11, 2026 5.0 Overall my experience with Microsoft teams has been excellent, it is an effective tool to collaborate with others over long distances. The system is easy to use for all and can be integrated with other Microsoft services. Pros My favourite features about Microsoft teams is the integration to other Microsoft services, the easy of using outlook in connection with teams is brilliant. This allows me to use a communication app in cohesion with my planner, reminding me of upcoming meetings. Cons My least favourite part about Microsoft teams is the constant version updates that impact the functionality of certain systems. Updates are release in phases with some receiving the update before others, meaning you may not have a functionality until later down the line. Review Source Nava B. Behavior Technician Education Management Used the software for: 2+ years ### "No Beauty Filter is Why This Review Only Gets Two Stars" January 25, 2026 2.0 Overall, it's good. My team uses it so it's always easy to get in contact with someone whether it's through a chat message or a quick video call. I also like that all my documents are stored in the one place and I can easily share them with my team. Pros It's very easy to join a meeting just by clicking a link and keeps all team communication and documents in a single location. Cons The worst thing about Microsoft Teams is the the meetings function doesn't have a beauty filter. Apparently on enterprise level accounts get the beauty filter and everyone else (even paid personal accounts) get a minor smoothing feature which is barely helpful at all. Zoom is the main competitor and they do have a beauty filter as a standard feature for everyone. Review Source Marko K. Project and IT Manager Environmental Services Used the software for: 2+ years ### "Industry Standard and All-in-One Platform for Meetings and Collaboration" December 29, 2025 5.0 MS Teams is a reliable and well-rounded collaboration app that works great for meetings, webinars, and day-to-day teamwork. It gets better with each update, and despite a few areas that could be simplified, it is the best platform for workplace communication and collaboration! Pros Industry standard for online and hybrid meetings. Microsoft really works on improving Teams constantly and every update brings more useful functionalities. It's great both for individual and group meetings, but also for webinars and internal company calls. Especially webinars function is finally on the highest level, and offers easy participants invitation, management, and sending automated emails. It's intuitive and super easy to use, both on Macs and on Windows devices. Teams chats and channels are great place to collaborate both with colleagues and with external guest users, and it's well integrated with SharePoint for file storage and management. Private channels are also a great tool to work privately within the same channel. It's also very nice that you can add many apps and add-ons to Channels and Meetings. VoIP functionality is great and allows employees to receive calls directly in Teams when someone dials their work phone number, which is very useful in Germany where traditional phone calls are still widely used :) Cons It can be confusing having individual and group chats mixed with Teams channels, and the backend settings for scheduled meetings and webinars could be easier to find and manage. Review Source VR Verified Reviewer VP of Finance and Operations Computer & Network Security Used the software for: 1-2 years ### "Microsoft Teams review" March 13, 2026 5.0 Microsoft Teams has been a game‑changer for us. Before Teams, we relied on conference calls and in‑person meetings, and we really didn’t have anything that brought communication and collaboration together in one place. Teams completely changed how we work and communicate day to day. Pros Chat, meetings, and file sharing all in one place, easy to set up meetings and jump on calls without dial‑ins. It makes remote and hybrid work much more effective. Great for quick conversations that don’t need a formal meeting. Integrates well with Outlook and the rest of Microsoft 365 Cons Notifications can get a bit noisy if you’re in a lot of teams or channels. There are a lot of features, which can feel overwhelming at first. Takes some time for people to learn best practices Review Source MW Matthew W. School Support and Retention Manager Information Technology and Services Used the software for: 2+ years ### "Why Look Anywhere Else" May 28, 2026 5.0 Teams has been a great addition. We use it daily and without it, we would be on the phone to each other. This way you can still meet face to face and maintain that working relationship. Pros It's so easy and intuitive to use. I like the option to message, voice call or video call colleagues/clients. When working remotely, it allows you to work collaboratively with other members of the team ensuring productivity does not take a hit. Cons I do not like that you are forced to use Copilot AI. Other AI is better and I wish you could like in your preferred AI of choice. Review Source Similar Products Featured ## Related categories [Screen Sharing](https://www.capterra.com/screen-sharing-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Web Conferencing](https://www.capterra.com/web-conferencing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.