# Microsoft Teams Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Microsoft Teams the right Meeting solution for you? Explore 10971 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168668/Microsoft-Teams/reviews --- Microsoft Teams 4.5 (10971) [View alternatives](https://www.capterra.com/p/168668/Microsoft-Teams/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Reviews of Microsoft Teams Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Beverly S Development CoordinatorHigher Education, 201 - 500 employeesUsed the software for: More than 2 years. “It acts as a branch of the Microsoft Suite of applications, giving easy access to things like Outlook Calendar, Sharepoint, Onedrive, and most importantly, a chat feature.“ October 31, 2025 CP CANDICE P Account's officerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “Notifications could also get a bit chaotic messages popping up in different places, or alerts not syncing the way you expected. And even though Teams is meant to simplify communication, some features felt buried or overly complicated, especially when you just wanted a straightforward way to find a file or revisit a conversation.“ January 4, 2026 SA Samer A AI ResearcherComputer Software, 10,001+ employeesUsed the software for: More than 2 years. “It is a bit complex to customise and record the meetings and videos, while it is so helpful to cover all forms of communication, I look forward to connect tit to virtual reality meetings and adding support to that meeting format.“ March 10, 2026 Marco C Pre Litigation Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: 6-12 months. “Sometimes, when I'm working on external websites and leave the application minimized, my status changes to "away," which is detrimental to me even though I'm attentive to any notifications from the application.“ December 22, 2025 RM Renee M ParalegalLaw Practice, 51 - 200 employeesUsed the software for: 1-2 years. “I enjoy Microsoft Teams ability to multitask within the application allowing for access to calls/video chats/calendaring and access to other applications makes this program very convenience and time efficient for interoffice communications and team collaborating.“ December 17, 2025 Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “One downside of Microsoft Teams is that the interface can sometimes feel a bit cluttered, and managing notifications can be overwhelming in larger teams.“ April 3, 2026 VC Vicente C Quality TechnicianAutomotive, 201 - 500 employeesUsed the software for: More than 2 years. “It is a powerful tool form team communication, combining chat and video calls, file sharing and collaborative document editing all in one place.“ February 20, 2026 IL Ilaria L Assistant Reservation ManagementHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “A big cons about Microsoft Teams is that when the app logs you off it is a nightmare to log in again, especially if you have multiple email addresses linked to the app.“ April 10, 2026 ## Showing most helpful reviews Showing 1-25 of 10971 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lauren F. Legal Secretary Legal Services Used the software for: 2+ years ### "I use Teams every day at work! " March 23, 2026 5.0 Easy to use. Can stay in contact with friends, colleagues or clients by messages, group messages or video calls. Pros I think Teams is great. I use it every day at work for a variety of reasons. It tells me when people are online and working without having to message or ask someone. I can message individuals and also easily make group chat so my team and colleagues can pass on messages and information quickly. I also love the Teams video use; this can be used professionally to speak to clients and have online meeting of they are unable to attend the office and it can also be used socially to keep in touch with friends and colleagues. Cons I haven't come across any negative points when using Teams in either personal or professional capacity. Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Workplace uses Teams and I find it much more user friendly. Review Source TB Tyler B. Tier Two Technician Computer & Network Security Used the software for: 2+ years ### "Your primary communication and collaboration tool" March 10, 2026 5.0 Our experience using Microsoft Teams is critical to how we communicate. Both within our own team, as well as with our clients. It is extremely important to our day to day operations and has been working great for integrating with our other systems. Pros Teams is our primary method of team communication & collaboration. It is both easy to use and customizable to suit our needs. We have several of our systems integrated / plugged in with Teams, starting with alerting and critical events, to scheduling, PSA, etc. Cons Some of the plug ins for things like Planner and multi-calendar views are a bit tricky to navigate and may not show everything that we're looking for, but has improved over time. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) It is within the Microsoft environment and it didn't make any sense for us to be anywhere else. We deploy this to our clients everywhere and stress its importance to everyone. We always have this up and running in every scenario. Review Source Joel S. Technology Support Technician Education Management Used the software for: 2+ years ### "Teams is a capable, but sometimes confusing, true Microsoft product" March 30, 2026 3.0 After using Teams for years, I've found that it is more than capable of performing the tasks it has been designed for, but in spite of that, still comes across as a work-in-progress with often times hard to locate options and settings, plus, organizationally, it still needs improvement. Pros Teams app integrates well with other Microsoft apps, plus the ability to be able to use it exclusively within a web browser is convenient (when necessary, though not advised; the separate app performs better). Cons Interface seems "clunky" and is confusing at times. Often times it's hard to actually locate where what I'm looking for is to be found (abundance of options, though good, are almost too-generically named and hard to differentiate between). Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Change made due to cost (Teams included with existing Microsoft licensing). Review Source PD Patricia D. Loan servicing representative Banking Used the software for: 2+ years ### "My favorite software at work" January 19, 2026 4.0 Overall it has been a great experience. Our team works from home a lot and we use it for training and meetings.It is user friendly and took no time to learn how to use it. Pros I love that is so user friendly and great for team collaboration. It integrates with our phone system and crm. It is a great communication tool. Cons The con is that you cannot share two screens at once . It only allows one screen and at Wells Fargo in our department, we have two monitors. Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) Company wide decision, explained that teams was more efficient way and can do all of our company meetings on it and integrates with workday. Review Source VR Verified Reviewer Crisis Int. Peer Specialist Mental Health Care Used the software for: 2+ years ### "Teams is a MUST-HAVE!" March 26, 2026 5.0 It has been extremely easy to navigate, stay organized, and manage communication with agency staff. It has helped me improve my quality of work and organizational skills keeping me on track while reducing stress. Pros The ability to collaborate with teammates, keep in close communication on workplace services, manage upcoming projects and training, and hold team meetings and shift change with ease. I love how you can customize backgrounds for themes, holidays, or enhance privacy of location and remain professional. I also love how it includes co-pilot and a calendar to manage meetings and appts with daily reminders. Cons If I had to chose my least favorite qualities of teams, I would say every once in a while it may freeze or lag but the positives definitely outweigh any negatives. Switched from [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Company made the switch and there are way more functions in teams. Review Source VR Verified Reviewer Technical Writer Hospital & Health Care Used the software for: 1-2 years ### "Enables Remote Collaboration with Easy Scheduling" March 25, 2026 4.0 Teams enables me to work remotely and collaborate with team members across several states. It's easy to use and great for scheduling and collaborating. Pros Microsoft Teams is a convenient tool for work teams that features individual and group chats, calendars, and planning lists. Scheduling remote meetings is very easy with Teams. I worked remotely for almost a year using Teams every day. The planner tab is also helpful for project planning and tracking. Cons The connection between Microsoft To-Do and the planner feature within Teams is a little confusing to use. It would be nice to have a more intuitive connection with To-Do and a way to schedule tasks within Teams for an entire work week within the planner. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) I switched jobs and now work at a company that uses Teams. Review Source Eric N. BDR Information Technology and Services Used the software for: 2+ years ### "Good tool with a few bugs from time to time" March 9, 2026 4.0 Overall, a pretty decent tool that helps me communicate with my team and general integrates well with the tools we use such as Hubspot & Modjo. Pros It centralizes everything and is good for internal comms + nicely integrates with my calendar across the board whether with hubspot, outlook or another external booking system. Cons When I get booked on Hubspot it always creates a meeting that is offline this obviously does not work if I am based in France and the person who wants to speak with me lives in the States. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) We were offered the full suite of solutions from Microsoft. Review Source VR Verified Reviewer Office Manager Medical Practice Used the software for: 1-2 years ### "Microsoft Teams review" March 20, 2026 5.0 Pros Teams is very effective through the daily communication of our office and user friendly. We use it throughout the day with ease and I highly recommend it to other businesses. Cons Maybe make it easier for old conversations to be deleted when an employee is no longer active vs just leaving a conversation. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) I had used Teams at another company I worked with and I liked the ease of Teams better and felt like it was better for communication. Review Source Jay P. G. Principal Professional Training & Coaching Used the software for: 1-2 years ### "Better to connect" March 17, 2026 5.0 Pros The ability to quickly contact key teammates & partners. The retention of key documents has also proven to be helpful. Cons There seemed to be times when we could not include an actual meeting link without starting at our calendar. Switched from [HCL Sametime](https://www.capterra.com/p/212784/HCL-Sametime/) I was told it was ability to add users to ensure there would be enough bandwidth Review Source Maria G. Sr Project Accountant Construction Used the software for: Less than 6 months ### "Overall nice communication platforms with quirts to work out. " March 27, 2026 3.0 It's been a learning curve but for the most part easily adaptable to the functions across the other Microsoft programs. Pros The ability to reach coworkers for faster responses makes the work day more efficient. I also enjoy the group chat options which help communicate quickly across the team in one chat. Cons The availability icons and notices are not accurate. We have had multiple times were people are actively utilizing a different program on the computer and the status shows them as away. This type of availability is not accurate. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) We still have both platforms. Zoom is preferred for quick chat. Review Source Arianna W. Owner Performing Arts Used the software for: 2+ years ### "Trusted, reliable, now more user friendly " January 22, 2026 5.0 I have noticed a dramatic improvement if Microsoft Teams over the last few years, prompted by the extensive use we more name of video meetings. Overall, the tool has become much easier to use, more approachable. The impression is that Microsoft has taken the time to look at what popular competitors offers and what James them successful to come up with updates to better suit a wider audience. They layout and features are today far more welcoming and relevant to everyday application. These are aspects presenting some more room for improvement, still. What I am most pleased about is however its reliability that is superior to others. It's a trusted tool, for professional and personal purposes. Pros Reliable, consistent, professional. Its features and user friendliness have improved much over the last few years, making it a more versatile tool. Cons Still work to do in the overall look, feel, customisability and fun side of the experience. Better pricing would be a bonus Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Microsoft Teams Overall more reliable. More consistent experience. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Let down bi competitor and drawn by its reliability and consistency Review Source Osama A. Full Stack Developer Computer Software Used the software for: 2+ years ### "Tool for team communication" February 7, 2026 5.0 Overall experience is good. Reliable tool for communication and collaboration.Calendar integration with outlookis helpful , as meetings automatically appear in MS Teams and reminders make it easy to stay on schedule Pros Microsoft teams makes it easy to chat,have meetings and share files in one place.It works well with integration of other MS tools like outlook and Onedrive.It's useful especially for remote teams. Cons This app feels slowat times and bit confusing for new users. As it has a lot of features, which can sometimes make it hard to find simple things quickly. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Microsoft Teams It's comparatively faster than the slack.Also, it's features are more than the slack Review Source Matt B. Director of Products Computer Software Used the software for: 2+ years ### "Even with some small drawbacks, it's still the best all-in-one solution" January 22, 2026 5.0 I've been using Teams for almost a decade now. It has gotten MUCH better since the beginning. I've tried a few other platforms along the way. Some outshined Teams with what they did, while others were way worse(Cisco). None of them offered as good of an all-in-one solution as Teams does. Especially if you're company is already on the other Microsoft platforms. Pros Have a solid video meeting solution and a solid instant messaging solution all in one is definitely the best parts of Teams. I'd give both of those an 8/10 on their own, but together they'd get a 9.5/10. Cons My only complaint about the video meeting part is that Microsoft still doesn't let you choose the quality level of your outgoing video feed. Zoom has had this for a while. I've spent time and money on my work-from-home setup with a nice 4k webcam and 1 gig fiber, but I'm at the mercy of Teams to decide how much compression it wants to add to my video feed, and it differs each day. Review Source EB Emma B. Financial Controller Non-Profit Organization Management Used the software for: 2+ years ### "Instant Team Communication" January 25, 2026 5.0 My overall experience with Microsoft Teams has been positive. By using Teams as a central platform, communication within an organisation can be streamlined, and having fewer applications running helps improve system performance and reduce storage usage. Pros Microsoft Teams offers great value of money as it is included in part of the Microsoft package. It is essential for team communication, in instant messaging, video calls, calls, and online meetings. It is easy and simple to use, and can be used by many individuals and businesses, it is widely used. You can set up channels to improve team collaboration and project management, share files and words quickly. It has a very good search function to find older items. I have an in-built landline which is very useful when working remotely. It identifies any unread meeting or other chats so you can easily navigate and find and read them. It has integrated calendars, OneDrive, apps and co-pilot. You can customize your background and other features giving customisation options. Cons Occasionally Microsoft Teams suffers when there is poor internet connection, but this can be fixed by turning off cameras. It offers an option to give call quality feedback and it feels like they are constantly improving. Review Source JP Jacob P. Senior Associate Information Technology and Services Used the software for: 2+ years ### "A Useful Collaboration Tool" April 7, 2026 5.0 Overall, Microsoft Teams is a capable collaboration tool with strong productivity features, but its performance and usability issues limit its effectiveness. While the integration with Microsoft 365 and the breadth of communication tools are clear advantages, the inconsistent responsiveness and cluttered interface create friction in daily use. It remains a useful platform, but one that would benefit from improved speed, reliability, and navigation. Pros Microsoft Teams provides a centralized platform for messaging, meetings, and document collaboration, which helps streamline communication across distributed teams. Its integration with Microsoft 365 is a major strength, allowing users to access shared files easily and work together in real time. Features like screen sharing, meeting recordings, and live captions add meaningful value to day‑to‑day collaboration. Cons The platform can feel slow and cumbersome, particularly when switching between chats, channels, and meetings. Notifications are sometimes inconsistent, making it easy to miss updates unless you manually check each thread. As teams and channels multiply, the interface becomes harder to navigate, and managing permissions or locating older conversations can be more time‑consuming than expected. Review Source HR Hayden R. Graphic Designer Computer Software Used the software for: 2+ years ### "Pivotal platform in the workplace" March 21, 2026 5.0 A very happy experience, the value for money on Microsoft Teams for what you get is impressive, and has become an integral platform to use within my daily work, whether communicating or sharing files it helps make working & communicating a lot more efficient. Pros Microsoft Teams has become a pivotal communication tool in the workplace. The instant messaging and file sharing between colleagues has made any boundaries minimal. The interface of teams make it easy for anybody to use, and navigate for any tool i'm wanting to use. The most impressive aspect of Microsoft Teams for me and my job role is the instant sharing of large files and videos for others to view, saving me time and effort using different platforms to do this. Cons The away (orange light) symbol tends to show quite quickly when I'm away from my laptop momentarily. Can be considered a bad look for me when i'm working from home as Teams has become the main way to monitor if someone is working or not. Review Source CP CANDICE P. Account's officer Transportation/Trucking/Railroad Used the software for: 2+ years ### "Reliable Everyday Software That Mostly Keeps Life Running Smoothly" January 4, 2026 5.0 Overall, your experience with Microsoft Teams was good because it genuinely helped you stay organised and keep communication in one place. You liked that it made work feel more streamlined chats, calls, files, and meetings all connected without you having to jump between different apps. It supported the way you naturally manage information: structured, clear, and efficient. But at the same time, Teams had moments where it felt slow, heavy, or a bit cluttered, especially when you were trying to get something done quickly. Notifications could be inconsistent, and some features were harder to find than they should’ve been. Still, for day‑to‑day communication and collaboration, it delivered what you needed and made your workflow feel more manageable overall. Pros What you like most about Microsoft Teams is how it brings everything into one place so you don’t have to jump between apps or lose track of conversations. You appreciate structure and clarity, and Teams gives you that organised channels, easy file sharing, and a clean way to keep work, messages, and meetings connected. You like that you can quickly check a chat, open a document, or join a call without the usual chaos of switching tools. It feels efficient and grounded, which matches the way you manage your time and responsibilities. And because you’re someone who values clear communication, the ability to message, call, and collaborate in real time makes your workflow feel smoother and more predictable. Cons What you liked least about Microsoft Teams was how it sometimes felt heavier than it needed to be. When you were trying to get something done quickly, it could lag, freeze, or take a moment to load a chat or meeting, which broke your flow. Notifications could also get a bit chaotic messages popping up in different places, or alerts not syncing the way you expected. And even though Teams is meant to simplify communication, some features felt buried or overly complicated, especially when you just wanted a straightforward way to find a file or revisit a conversation. Those little moments where Teams felt slow, cluttered, or unintuitive were the parts that frustrated you most. Review Source Maxwell P. General Manager Hospitality Used the software for: 1-2 years ### "The All in One Powerhouse That Keeps Our Business Running" December 9, 2025 5.0 Microsoft Teams has become the default operating system for our daily work life. It effectively combines our meetings, chat, and file collaboration into one single hub. While it can feel a little bloated at times compared to lighter alternatives, the sheer amount of functionality you get is unmatched. It simplifies our workflow by keeping everyone on the same page and provides exceptional value since it is likely already included in your business subscription. It is a robust tool that handles the demands of a busy professional environment with ease. Pros The biggest strength of Microsoft Teams is how perfectly it fits into the rest of the Microsoft 365 ecosystem. Being able to open, edit, and collaborate on Word documents or Excel spreadsheets directly inside the Teams window without switching apps is a massive time saver. The video conferencing quality is excellent and reliable, even with large groups of people on a call. I also appreciate the calendar integration, which makes scheduling meetings effortless since it syncs instantly with Outlook. The background blur and custom background features are great for maintaining professionalism when working from home. It really feels like a complete workspace rather than just a chat app. Cons The application can be a bit heavy on system resources, often slowing down older computers if you have too many other programs open. The file structure can sometimes get confusing because everything is backed by SharePoint, so finding a specific file shared months ago takes more clicking than I would like. The notification settings are also quite granular, and if you do not configure them correctly at the start, you can get overwhelmed by constant pop ups and sounds from different channels. Review Source Marko K. Project and IT Manager Environmental Services Used the software for: 2+ years ### "Industry Standard and All-in-One Platform for Meetings and Collaboration" December 29, 2025 5.0 MS Teams is a reliable and well-rounded collaboration app that works great for meetings, webinars, and day-to-day teamwork. It gets better with each update, and despite a few areas that could be simplified, it is the best platform for workplace communication and collaboration! Pros Industry standard for online and hybrid meetings. Microsoft really works on improving Teams constantly and every update brings more useful functionalities. It's great both for individual and group meetings, but also for webinars and internal company calls. Especially webinars function is finally on the highest level, and offers easy participants invitation, management, and sending automated emails. It's intuitive and super easy to use, both on Macs and on Windows devices. Teams chats and channels are great place to collaborate both with colleagues and with external guest users, and it's well integrated with SharePoint for file storage and management. Private channels are also a great tool to work privately within the same channel. It's also very nice that you can add many apps and add-ons to Channels and Meetings. VoIP functionality is great and allows employees to receive calls directly in Teams when someone dials their work phone number, which is very useful in Germany where traditional phone calls are still widely used :) Cons It can be confusing having individual and group chats mixed with Teams channels, and the backend settings for scheduled meetings and webinars could be easier to find and manage. Review Source HH Hassan H. Call Center Rep Banking Used the software for: 2+ years ### "Teamwork makes the Dream work." November 19, 2025 5.0 My overall Experience with Teams has been phenomenal . I have been able to communicate swiftly. I have been in touch with events throughout the company as well as my team. Pros What I like most about Microsoft Teams is how I am able to communicate with my peers. It is easy to use and super simple, I also like using the GIFS so it makes my messages have more impact. I use it lots for meetings, communication between my team and I, I am in groups and am able to be in touch with our company and announcements. I am also able to customize my layout and colors. It is super simple and easy to use and has been a game-changer for me. Cons What I least like about Teams is that I am not able to fully minimize the Chat Tab. I would like to have a little more space for my text. Aside from that, all is nice. Review Source Nataliia T. Business Develoment Manager Information Technology and Services Used the software for: 2+ years ### "By funtionality best on the market of it's kind" December 30, 2025 4.0 It's quite easy to use. New users do not need much time for onboarding into Teams. Plus it's a great way to have everything in one place instead of using a lot of different tools and SWs. Though when there are global issues it also stops all the processes, since everything is running via Teams.. Pros Super useful and intuitive tool for companies. The best is that everything is there in one place: one-to-one, group chats, calendar, meetings, calls, etc. Plus a lot of additional external apps can easily be embedded into teams Cons Quite pricy. Plus time to time there happen issues, which literaly stop the whole working process sometimes for a half day or more. Review Source CT Cameron T. IT Service Desk Analyst Financial Services Used the software for: 2+ years ### "The Best And Most Effective Corporate Communication App!" February 25, 2026 5.0 Microsoft Teams is a great communication and collaboration app, and has been the primary app that I have used across my corporate career for maintaining contact with my team members, talking about the problems we face as IT administrators on the daily, and also a great way to contact internal users within our business to deliver timely and effective IT support. I like that there are share screen functions on calls as this allows us to troubleshoot incidents in the event our remote control tools don't work, so an excellent alternative option also. Pros Microsoft Teams is a key way for our business to conduct it's essential communication, allowing our business to effectively collaborate and allows us to provide good synergy when completing projects / large tasks that require a deadline. It is the main communication app that our IT team use to communicate about the things we need to get done, and also allows us to set a shift schedule that varies, so we get lots of value out of it. Cons I think Microsoft Teams is a really great and complete product already, but I would say if I had to suggest an improvement, that I would like there to be more of a variety of the apps you can integrate into Microsoft Teams to provide more of a seamless experience that synergises well with other apps / services. Review Source Marko S. Administrator Information Technology and Services Used the software for: 2+ years ### "Legends adapt! Communication is key." October 3, 2025 5.0 We have been using Teams since we started and formed our company. It helped us grow and stabilize through its own stability and functionality. Nowadays it will be seamlessly integrated with AI Microsoft Copilot and allows other AI solutions to take over some.funxtions. Pros A legendary team communication tool. The ease of use and stability is and was unprecedented. Customisable options, easy to integrate and control all the involved groups in our meetings. A gem. Now with AI assistance. Cons The lack of certain functions, more.complex sharing option which can be easily replaced by other Microsoft solutions. Review Source Rachael Y. Manager Real Estate Used the software for: 1-2 years ### "Satisfied Teams User" December 30, 2025 5.0 Overall Teans is a convenient way to stay in touch with coworkers for quick questions and video conferencing Pros I like the chat and video functions as well as the connection with copilot to be able to transcribe meetings and make task list quickly Cons The variety of backgrounds and backgrounds looking realistic is a downfall and something that is a con Review Source DB DeForest B. Sr Specialist Telecommunications Used the software for: 1-2 years ### "A Central Hub for Team Collaboration" February 18, 2026 5.0 'm able to communicate with a large amount of people and I can keep up with each conversation, which keeps me organized Pros I liked that Microsoft Teams centralized chat, meetings, and file collaboration in one place, with strong Microsoft 365 integration that made teamwork more efficient and reduced email back‑and‑forth. Cons I have not experienced any cons with this platform, as I have been using it consistently for several years without issues or limitations impacting my work. Review Source Similar Products Featured