# Expo Pass Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Expo Pass the right Registration solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/168633/ExpoPass/reviews

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Expo Pass

4.8 (110)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Reviews of Expo Pass

Ease of use

4.8

Customer Service

4.7

## Pros and Cons in Reviews

Ashley W

Business ManagerProfessional Training & Coaching, 11 - 50 employeesUsed the software for: 1-2 years.

“ExpoPass team members help you with everything from setting up the badge design, importing attendee lists, and shipping the equipment (with return labels) directly to your conference location.“

February 20, 2026

MD

Molly D

Events ManagerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years.

“When our cases arrived, the lock was broken so we had to bring in a lock smith to cut the lock off of the box before our event.“

November 12, 2025

Erin K

Senior Associate DirectorHigher Education, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“From offering print-on-demand name badges, to the individualized QR codes per registrant, to the easy session scanning and tracking, the whole system works for us.“

January 7, 2026

RZ

Riley Z

Field Sales EngineerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: Less than 6 months.

“Some of our customers who used the app last year for lead retrieval encountered some bug in the setup this year.“

November 13, 2025

FU

Fernanda U

Program AdministratorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months.

“We used the push notifications, magic link, and session information features — it has everything you need in one platform.“

October 14, 2025

CW

Cautia W

Community and Events CoordinatorGovernment Administration, 11 - 50 employeesUsed the software for: Less than 6 months.

“Some attendees experienced challenges when trying to complete session feedback surveys.“

November 10, 2025

TP

Teshia P

Director of AdmissionsHigher Education, 201 - 500 employeesUsed the software for: 1-2 years.

“They ensure that you have all the needed supplies and help you manage your set-up timeline to support successful event execution.“

March 19, 2026

DH

David H

Coordinator of Adult Faith FormationReligious Institutions, 501 - 1,000 employeesUsed the software for: 6-12 months.

“The Exhibitor tab is completely unusable. When an exhibitor is inputted into the Exhibitor tab the ARE NOT included with the credentials that are printed.“

September 12, 2024

## Showing most helpful reviews

Showing 1-25 of 110 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Davana O.  
Operations Billing Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Expopass positive experience "

October 30, 2025

5.0

Expo Pass has provided positive service year after year and I am very happy with them. Their event check-in process, badge printing, App all are very user friendly and easy to navigate. Their customer service is also very responsive and helpful. The aility to also trace our sessions is a great help also.

Pros

The ease of using the software as an administrator and the ease for the attendees. Our attendees report positive feedback at the ease of their check in experience and badge printing.

Cons

I wish their app was more developed and can do gamification along with being more interactive. While it is user friendly I wish we could do more to engage our event attendees.

Review Source

RS

Ryan S.  
VP of Marketing  
Management Consulting  
Used the software for: 2+ years

### "ExpoPass Review"

February 28, 2025

5.0

We've used ExpoPass for 4 years now to help manage our conference registrations, collect payments and stream our sessions live to those attendees that can't make it in person. They have the whole package for your event management needs. In addition, their customer service is top notch and they are always there when you need them. I highly recommend you give them a chance to help support your next event or conference!

Pros

ExpoPass has everything you need to manage you event or conference! It helps when you have a event management platform that works and you have the support on the back end to bring it all together.

Cons

The only thing I think they need to improve on is the live streaming. Not sure if it's a Zoom issue or ExpoPass issue, but sometimes the Zoom links do not work for our attendees.

Alternatives considered

[eShow](https://www.capterra.com/p/80061/eShow/)

Reason for choosing Expo Pass

ExpoPass features were superior to these platforms and easier to use. Pricing was also a factor.

Switched from

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Because they could not compete with the features that ExpoPass offered.

Review Source

DH

David H.  
Coordinator of Adult Faith Formation  
Religious Institutions  
Used the software for: 6-12 months

### "Could be good, but currently it is extraordinarily limited. "

September 12, 2024

1.0

The majority of the people at ExpoPass are great to work with, but the gross limitations to the system do not warrant the price tag. It would not have looked as nice, but I could have almost all the same functionality through a Google From that I received registering with ExpoPass.

Pros

The app and registration interface is beautiful. Printing badges is pretty quick and also aesthetically pleasing.

Cons

There are several aspects of ExpoPass that needs to be corrected for Conference with 1000 or more attendees, CEU tracks, group registration needs, or multiple sessions offered simultaneously. I've delineated the issues below: 1. Registration Page set-up has minimal customization at the time of our conference (Sept 2024). As a User there is no way to indicate where you want your questions to show up on the ExpoPass registration form, nor what order you want the options from a drop down box to appear (ie. alphabetical order, number order, etc). 2. Session selections have no internal logic. Registrants can select multiple conflicting sessions. For example, if between 1pm and 3pm there are 4 workshops, at registration there is nothing that prevents a person from selecting all 4 of those workshops and registering for them. This plays havoc on the ability to know actual registration numbers verse mistakes. Additionally there is no way to make any session selections time slots mandatory so registrants easily look over session hour options, or for multi day events, miss the subsequent days because they did not select each day through the small drop down box at the top of the page. Additionally if you do see that box and move to the next page, it does not begin you at the top of that page, but rather in the same x/y position as the previous page. 3. Once a person is registered there no way to print their session selections. Session numbers cannot be printed on badges, mail merges, or even exported as an excel database. You have 2 options to retrieve this data, either export the "Session Pre-registration URL" which you can click for every user to see their selections, or you can download the Session Attendance report which is a roster for who is signed up for individual sessions. Neither report is useful if you want to look at what a group of individuals selected (or failed to select because they overlooked something, see number 2). Additionally the URL once opened does not indicate on the open browser whose sessions you're editing. When working in spreadsheets you must be VERY careful to avoid mistakenly selecting Joe's URL when attempting to edit Jane's URL because once the URL is open it does not tell you whether you are looking at Joe's or Jane's session options and since you can't pull a report on those options mistakes are easily made. 4. The only way to register groups through the system is through a Promocode system. We have several schools and Churches who register groups for our conference, and creating promocodes and invoicing those groups for their group amount through the promocode they purchased was our only option. This became cumbersome as promocodes at the time of our conference (Sept 2024) could only adjusted by the user to be either unlimited or one time use. We needed to create an additional database of promocodes and work with ExpoPass' Dev Team to ensure the appropriate limits were set, the promise was that these limits would take effect 1 to 2 business days after the request but in reality it was up to a week or beyond since the Dev Team would only review those requests weekly. Additionally the promocodes are tied to Registration Level and not to individual registrant. This makes sense in a "Tiered Ticket" scenario but for CEU tracks that have the same value as General Admission tracks this is a complete mess, as groups like schools and Churches who need promocodes to register their groups will have multiple different track needs. There should be an option to tie a promocode to the registration at the end rather than only to tracks. 5. The Exhibitor tab is completely unusable. When an exhibitor is inputted into the Exhibitor tab the ARE NOT included with the credentials that are printed. They need to be added to the Attendees tab in addition to being in the Exhibitor tab. In the Exhibitor tab only one person can be link with an exhibitor company. We have several publishing companies who come to exhibit at our conference and every one of them will send more than one person to assist at their exhibitor booth. This is "rectified" in the exhibitor portion of the app, but even there exhibitors can add their own personnel, but none of that info gets to the User and thus none of their personnel gets credentials for the event. 6. Attendees cannot also be Users. A User in ExpoPass is anyone who has access to the data to add attendees, manipulate sessions, or scan attendees at session doors for CEU tracking. For example, me as the client could not be registered as an attendee at my conference if I wanted to also control the data at my conference. The way around this is to create a separate email and generate 2 different sign-in profiles, one as a user and one as an attendee. There are many more problems, but the max character limit is 5000. Other issues to ask about: inconsistent capitalization across platform, Spanish options, if/than logic needs, and more.

Alternatives considered

[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[RegFox](https://www.capterra.com/p/91029/RegFox/)

Reason for choosing Expo Pass

Cvent was out of our price range, and regfox scanning ability is tied to the scanners device and not the registration platform.

Review Source

Response from Expo

September 16, 2024

Thank you so much for taking the time to share your detailed review of Expo Pass. Your feedback is incredibly valuable to us as we strive to improve our platform. We're glad to hear that you appreciate the app's aesthetics and the quick printing capabilities. We'll be sure to share your feedback with our development team to prioritize the necessary improvements. Your input is invaluable in helping us create a more robust and user-friendly experience. Thank you again for choosing Expo Pass!

KP

Katie P.  
Senior Meetings and Events Manager  
Government Relations  
Used the software for: 2+ years

### "Love Expo Pass!"

May 7, 2025

5.0

I have only good things to say about expopass. We use Swoogo as our registration provider, which is lovely, but they don't offer onsite badge printing services. The companies they've traditionally partnered with require us to pay for one of their staff members to come to the event, which places us way out of our budget. In the past, when we used Cvent, we used their Event in a box product. This is expo pass's version, and it works wonderfully and honestly better! I've used them for 6 events now, with an attendance of 100-400 people and I've had no issues getting the equipment set up. I usually go in to our setup call having everything ready, and if there are any minor issues, I can address them in that call.

Pros

Printing quality is great, the ipads and online portal are easy to use too. If you're looking for a onsite badging solution that helps avoid pre-printing madness and looks more polished than your in-house printer could be, I highly recommend trying them.

Cons

I will note - if you have any attendees that like to have a long night out and get into mischief, they may need a badge reprint if you're using their reinforced paper stock (this was the exception though, not the rule!).

Switched from

[Cvent OnArrival](https://www.capterra.com/p/33227/OnArrival/)

Cvent was too expensive and no longer compatible with our new registration system. Their customer service also declined.

Review Source

MF

Mary F.  
Executive Director  
Education Management  
Used the software for: 2+ years

### "NAEA Loves Expo Pass"

December 17, 2024

5.0

Our organization has used EXPO Pass for the last 2 years and just signed a 2 year contract to use for the next 2 years. I love the access to support during the planning phases, as well as the overall ease of the app for our attendees. Our attendees love to build their schedules and sessions, read about the options for breakout sessions and even access to their social media pages to be able to connect.

Pros

Expo Pass has an amazing support team that walks with you from your event, start to finish. Their customer support is unmatched! They can help provide solutions to any question I have ever had, from scheduling calls to help, to sending tutorials to walk through any question I had. I recommend EXPO pass to anyone planning a large event!

Cons

Once recommendation that I have is when I needed immediate assistance during our registration, I wasn't able to connect on the phone with anyone with the number that was provided. Having someone to be able to talk to right away helps with the immediate issues during registration!

Alternatives considered

[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[EventMobi](https://www.capterra.com/p/122146/EventMobi/)

Reason for choosing Expo Pass

Better cost for product- WAY better customer service!

Switched from

[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)

EXPO pass was a more economical option as well as had better customer service during event planning and during event!

Review Source

RR

Ruben R.  
Marketing Coordinator  
Food & Beverages  
Used the software for: Less than 6 months

### "Successful event with help from Expo Pass! "

October 13, 2025

5.0

You have a call with someone from their Event Operations Team that goes over the whole set up process either hours before the event or a day before just to make sure the product works as intended. With that I felt very confident that I going into our event!

Pros

Set up was pretty easy, they have instructions that are super detailed. Once that's done the printing process is very fast and efficient. We also used their reporting process for our event raffles, so their time tracking of printed badges helped us out a lot.

Cons

Honestly everything worked really well, I can't think of anything that would be a negative. It is a little pricey but everything that is provided makes it so worth it.

Switched from

[RSVPify](https://www.capterra.com/p/176614/RSVPify/)

Badge printing on site was not something they offered at the time.

Review Source

CF

Chantal F.  
Founder  
Events Services  
Used the software for: 1-2 years

### "Great Name Badge Printing Solution"

September 14, 2025

5.0

Fantastic experience with the Team - can't wait to utilize them again! The team was always available and ready to support.

Pros

Ease of use, customer service, quality. There was always someone available to support. We had an expedited timeline for this event, and they guided me through the process quickly.

Cons

One of the printers was being troublesome, but after troubleshooting with the support desk, it ended up taking care of itself. Note that the system is unable to process duplicates - so in the past I've had to delete the Guest List and re-upload it. Reminder to always make sure the Client provides a clean list.

Reason for choosing Expo Pass

We needed a faster solution than pre-printed name badges, due to the larger size of the event. The cost was the best out of all on-demand printout.

Review Source

KW

Kaitlin W.  
Events Manager  
Computer & Network Security  
Used the software for: 1-2 years

### "ExpoPass has been a great addition to our annual Tech Summit"

November 20, 2024

5.0

ExpoPass provided event day check-in, badge printing, exhibitor lead scanning, session check-ins, and a whole event app for our annual Tech Summit. We had a dedicated person who helped and supported us in the months leading up to the event who was very quick to respond not only to my team, but also any questions that came in from our exhibitors and guests. We look forward to continuing to use ExpoPass for our future events.

Pros

On site badge printing Vendor Lead Scanning Dedicated support staff who were available at all times during our event

Cons

Exhibitor lead scanners can be difficult to setup. No options for gamification.

Alternatives considered

[RingCentral Events](https://www.capterra.com/p/10010919/Hopin-Events/)[Accelevents](https://www.capterra.com/p/144596/Accelevents/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[Whova](https://www.capterra.com/p/149712/Whova/)

Reason for choosing Expo Pass

On site badge printing is nicer than the other options plus the lead scanning seems a bit more elevated.

Review Source

KW

Kelsey W.  
Director at Large - Board Member Marketing and Communications  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Affordable, User-Friendly, and Reliable Event Management Solution"

November 13, 2024

5.0

My overall experience with Expo Pass has been great. From setup to event execution, the platform made every step easy, and the customer support team was responsive and helpful. Expo Pass is a fantastic solution for anyone looking to simplify event management on a budget!

Pros

What I liked most about Expo Pass was its affordability and ease of use. The platform is intuitive, making it easy to set up and manage events without a steep learning curve. The registration and attendee tracking features are well-designed, saving us time and effort.

Cons

An area for improvement would be the customization options for promo codes. Additionally, one drawback we encountered was with the magic link feature, which isn't always compatible for certain industries, like government agencies, due to specific security protocols. This limitation is more specific to our use case, though, and may not impact other industries as much.

Alternatives considered

[Stova](https://www.capterra.com/p/88289/Stova/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)

Reason for choosing Expo Pass

Cost was the primary factor in our decision to move forward with Expo Pass

Review Source

CW

Cautia W.  
Community and Events Coordinator  
Government Administration  
Used the software for: Less than 6 months

### "Good Feedback"

November 10, 2025

4.0

Overall, it was a good experience. We really appreciated how fast we were able to retrieve the data of the attendees and event.

Pros

•Check-in ran smoothly overall, and the badge printing process received great feedback. •Setup instructions were clear and easy to follow

Cons

•Some android users had difficulty downloading or logging into the Mobile App. •Some attendees experienced challenges when trying to complete session feedback surveys. •Checking in attendees for the second day was a bit tricky, you created a workaround that worked well. I'll share that feedback with our team.

Alternatives considered

[Whova](https://www.capterra.com/p/149712/Whova/)

Reason for choosing Expo Pass

Another county department used it for their event.

Review Source

LB

Lexi B.  
Communications Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Expo Pass - great event management solutions"

January 4, 2025

5.0

Pros

Our company had a unique request, and we did not need a full registration system. We only needed a system to check attendees in and print their badges. Expo Pass was able to help meet our needs to ensure our event was a success.

Cons

This is less of an issue with Expo Pass and more with the API system we use to upload attendees. At times, the systems did not communicate well with each other, but we found workarounds to make it happen.

Alternatives considered

[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)

Reason for choosing Expo Pass

It came down to the cost differences. Expo Pass was the cheaper option.

Review Source

MC

Madison C.  
Event Manager  
Events Services  
Used the software for: Less than 6 months

### "ExpoPass ROCKS"

February 6, 2025

5.0

Easy to contract, very responsive pre and post event! Affordable badges and onsite printing equipment. Integrates well with Swoogo which was what we were looking for!

Pros

ExpoPass is very user friendly. Equipment was so easy to install and dismantle with the instructions the company provides pre-event. The customer service line on-site was quick to response and resolve my issues which were minimal. Attendees loved the badges and quick registration process. Will definitely be using them for future events!

Cons

For a multi day event, make sure to get the clear sleeve to hold the badges, as they do tear easily if your event is more than one day! Still great printing quality.

Switched from

[ATS OnDemand](https://www.capterra.com/p/93252/ATS-OnDemand/)

Cost, equipment, badge stock options were better

Review Source

BH

Barbara H.  
Executive Administrator  
Airlines/Aviation  
Used the software for: 6-12 months

### "Expo Pass... The Best Badging System"

September 18, 2024

5.0

We have had the best experience with Expo Pass from the initial phone call to implementing the system. Their customer care is exemplary. This program has boosted the professionalism of our organization. Our members have been very impressed. It is well worth the investment.

Pros

Ease of use and customer service are by fare the best attributes of this system.

Cons

At this time there is nothing that disappoints about Expo Pass.

Alternatives considered

[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)

Reason for choosing Expo Pass

We were impressed with the customer service right from the start. There pricing was also more reasonable than others

Review Source

Response from Expo

September 19, 2024

Thank you for the wonderful review! We're thrilled to hear that Expo Pass has been a great fit for your organization. It's fantastic to know that our customer service team provided a positive experience from start to finish. Your feedback is invaluable to us, thanks for choosing Expo Pass!

VR

Verified Reviewer  
Product Marketing Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Best tool for hosting the event and automating the process"

January 8, 2025

5.0

Overall i am using this software from last 1 year and quiet satisfied with the services they provide by using this we hosted around more than 4 events from their app and process was very smoother and was able to measure the ROI as well for each event

Pros

I liked Badges printing feature and also customization feature of creating badges as per your requirement and attendence tracking of all the people who have attendend the event

Cons

Cost is too much expensive that should be lower down for small business.

Review Source

MB

Maia B.  
Head of Events and Brand Partnerships  
Information Technology and Services  
Used the software for: 1-2 years

### "Absolutely recommend"

January 14, 2025

5.0

Already resigned for next year - absolutely recommend!

Pros

Platform and customer success AM is great!

Cons

Wish they had a webinar platform - would totally use it.

Review Source

KL

Kelsie L.  
Director of Education  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to Use"

June 3, 2025

5.0

We've been using them for three years now and it's been a great experience for both check-in and badge scanning. Previously, we were hole-punching attendees certificates to verify which sessions they attended and printing badges the day/week before the event.

Pros

The thing that I liked most about Expo Pass, is the quick easy printing on-site for attendees and easy badge scanning.

Cons

The thing I liked least about Expo Pass for badge printing is that event users (ie staff) have to be put in duplicatively with another email address.

Review Source

FU

Fernanda U.  
Program Administrator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great tool for conferences"

October 14, 2025

5.0

ExpoPass is a great tool for managing conferences! We used the push notifications, magic link, and session information features — it has everything you need in one platform. The on-site phone support was also excellent and very responsive.

Pros

Customer service is excellent. I’m fairly tech-savvy, but with any new software there’s always a bit of a learning curve. Their chat support is quick to respond, and the AI assistant is surprisingly intelligent compared to other sites. On one occasion, I had trouble with a specific topic, and an ExpoPass customer service agent followed up by email with detailed, helpful information. I really appreciated that level of support.

Cons

I didn't like that staff couldn't print their badges, as if we were event organizers in expopass but not attendees. Well, I hope to learn this feature in a future. I noticed that the day of the event.

Review Source

RZ

Riley Z.  
Field Sales Engineer  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Small Tradeshow"

November 13, 2025

4.0

Overall I have been pleased. We are able to get what we need out of it, however the price point is on the borderline of where we're tempted to go another route or try to do something on our own each year still.

Pros

The team was always quick to respond and assist us throughout the process whenever we needed support.

Cons

The website and app were not as intuitive as I'd like. Some of our customers who used the app last year for lead retrieval encountered some bug in the setup this year. It was a simple fix by deleting and reinstalling though.

Review Source

ST

Stephanie T.  
Member Services Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Fast and efficient"

November 25, 2024

5.0

I utilize ExpoPass for managing our fall conferences, and it has significantly streamlined my workflow from start to finish. The platform simplifies setting up the conference app, uploading, attendee information, scheduling sessions, and incorporating sponsor details. The check-in process has become remarkably efficient, and the badge scanning feature ensures seamless tracking, allowing me to accurately provide CE credits to eligible participants.

Pros

Fast and efficient. Love check in process and the badge scanning.

Cons

Expo Pass has an email for support, however, if you are in the thick of the conference, emails back and forth can be a pain. After speaking with my Expo Pass rep, she explained next time, to ask if they can call me via zoom to resolve any issues faster.

Review Source

SD

Shannen D.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Expo pass survey"

January 14, 2025

5.0

Over experienced was great. They are very helpful and conserdiate they help you with knowledgeable agents. They get a solution rather quickly

Pros

I liked the fact that they are very user friendly and customer service was a hoot

Cons

Sometimes loadi g would take awhile. Had to refresh alot

Review Source

FF

Francois F.  
Head of Global Events  
Oil & Energy  
Used the software for: Less than 6 months

### "Recent use of Expo Pass at Global Sales Conference"

December 12, 2024

5.0

Excellent; would highly recommend Expo Pass for onsite printing solutions.

Pros

Easy to use product; appreciated the 1h call onsite to help us set up the equipment; everything ran smoothly, we had no issues. Packing was quick, instructions were clearly explained. Our attendees were impresses by the fact they could print their badges onsite. No need to have hundreds plastic badges on large tables. We used 3 iPads and 2 printers and it looked really nice and professional. We spent time sourcing for vendors and found Expo Pass pricing very competitive and appreciated the clear communication with their sales team.

Cons

My only issue was that some of the badges after 3 days of conference looked a bit curved and not flat; but we just had to re-print badges for those who wanted to have new badges.

Review Source

NH

Nicole H.  
Director of Events  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Event Planners holy grail "

October 30, 2024

5.0

As an event director for conferences one of the biggest struggles is registration. Expo pass makes that a breeze!

Pros

No long weight lines for check in. Clear explanation of the software when setting it up and available to answer any questions!

Cons

I wish there were more design and sizing aspects to the badges.

Review Source

SS

Sahil S.  
Graduate Assistant  
Education Management  
Used the software for: Less than 6 months

### "ExpoPass review"

January 18, 2025

5.0

Pros

used at the registration desk for my event at HSBC. It was so easy and user-friendly

Cons

nothing that comes to my mind. No complaints. The data collected was easily transferable into portals like Eventbrite and salesforce

Review Source

SL

Susana L.  
Member Services Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Our Expo Pass Experience"

May 14, 2024

5.0

The product and the customer service is excellent. We use self checking, badge printing, badge scanning, the event app and the lead retrieval for our exhibitors. All of these products are very strong and have elevated our events by providing better services to our attendees, giving our organization a better image by embracing new technology, and it has saved us so much time and work! After trying Expo Pass for the entire 2023 we decided to renew our contract for 2024.

Pros

The self checking process is so quick and effective. We also like the badge scanning. It makes scanning badges for CEU's a breeze. Scans are very reliable. The event app is solid!

Cons

The upload of the exhibitor list (for lead retravel advertising purposes) is terrible. This is the one weak experience with Expo Pass. They should correct this issue.

Reason for choosing Expo Pass

The pricing was more affordable than the competition, while the quality of the product was solid.

Review Source

Response from Expo

May 17, 2024

Thanks for the shoutout to our awesome customer service team! The exhibitor list upload needs some work, and we hear you loud and clear. Fix incoming! ️ Love to hear that Expo Pass is making your events shine and saving you tons of time. That's what it's all about! We are committed to making Expo Pass the best event solution possible, and we thank you for choosing us!

Allison L.  
Area Vice President Administrator  
Executive Office  
Used the software for: Less than 6 months

### "Exceptional service "

May 28, 2024

5.0

Pros

It was user friendly and your staff always willing to help!

Cons

There was nothing I didn’t like about it

Reason for choosing Expo Pass

Help center was very helpful and I would recommend

Review Source

Response from Expo

June 4, 2024

You rock! Honestly, your feedback makes our day. We work hard to make the platform user-friendly and have a stellar support team ready to assist. So glad you found Expo Pass helpful, and thanks for recommending us! Let us know if you need anything for future events.

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