# LoopUp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LoopUp the right Web Conferencing solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168543/LoopUp/reviews --- LoopUp 4.6 (125) [View alternatives](https://www.capterra.com/p/168543/LoopUp/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Reviews of LoopUp Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews David S Director of Education TechnologyEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “I had a smooth and flawless implementation from when I met the sales rep at a conference to full release to my users.“ March 19, 2026 AA Atif A AttorneyLegal Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “integration with iphone ios to schedule meetings. when i hit the join call link from iphone for someone else's hosted call, it never loads properly in safari and i can only join using mobile one-touch number. “ May 20, 2020 PT Paul T IT ManagerRetail, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “LoopUp is a breath of fresh air and has helped us integrate with teams, providing us with capabilities far beyond what we could have achieved previously.“ October 6, 2025 AO Abi O Global Transformation ArchitectFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “In some regions where broadband quality isn't great, loopup screen sharing is often an issue so perhaps the data payload usage could be improved to guarantee better experience where internet quality is poor“ April 24, 2020 TK Tim K IT System SpecialistInsurance, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Our project manager was always available to us and the answers always came quickly.“ August 5, 2025 SR Steve R L&D PartnerReal Estate, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Works fine if you are using this outside of a company network but we have had a lot of issues with trying to get Loop Up to work inside of the citrix environment we use.“ August 20, 2020 MC Martina C ParalegalLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The audio and video features are very clear and crisp.“ July 7, 2023 DB Derek B Sr Project ManagerMarket Research, 51 - 200 employeesUsed the software for: 1-2 years. “Numerous codes can be a bit confusing. And different numbers for different countries is also confusing.“ October 28, 2020 ## Showing most helpful reviews Showing 1-25 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andy R. IS Service Delivery Manager Medical Devices Used the software for: 6-12 months ### "Slick. LoopUp addresses all of the usual roadblocks when it comes to conference calling" August 1, 2019 5.0 We've made conference calling easy. With the sign up link any of our users can setup their own account in minutes. The mobile app and Outlook plugin make the service incredibly powerful. With a bit of help from Will we've setup a list of all of our conference rooms for our users, so they can just click the room name and the phone rings like magic - press 1 and you're in your conference. Users love the ease with which they can share content and because we've invested in some great conference phones the audio is fantastic - much better than voip over laptop speakers or headsets Pros Simple and clean interface Just the right amount of features High level of customisation - users can tweak their settings to suit themselves Fantastic customer service from Will Pruce - from inception to implementation to business as usual Cons A few of the settings my users like can't be set as a default for our business so I have to ask them to make the changes for themselves Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing LoopUp The main reason was the pricing structure. LoopUp allows anyone who wants a room to have one - they only pay if they use it and they only pay for the features they use. Other platforms charge for all of the features all of the time, LoopUp charges per minute per feature. We can also bill each call back to a cost centre which means IT no longer has to centrally fund all conference calls and it's easier to see which cost centres or project codes are using the service. Switched from [Arkadin Anywhere](https://www.capterra.com/p/118840/Arkadin-Anywhere/) initially due to poor customer service from Arkadin and many failures of their platform. Review Source TK Tim K. IT System Specialist Insurance Used the software for: 6-12 months ### "Number porting to LoopUp for Teams Operator Connect" August 5, 2025 5.0 Overall I would say that our porting project with LoopUp is one of the best-planned and implemented projects in the voice sector that I have been able to implement to this date. Pros Our project manager was always available to us and the answers always came quickly. Very flexible porting dates, which can also be postponed several times. For a port, your account manager will assign you a project manager. You'll also be assigned a technical expert to review the situation. Communication from the initial contact through planning, porting orders, implementation, and completion took place via email. If necessary, we certainly could have communicated through other channels like meetings or video calls. Cons If we have to look for a negative point, I would only say that from the project manager onwards we have to communicate in English Alternatives considered [MagentaCloud](https://www.capterra.com/p/184392/MagentaCloud/) Reason for choosing LoopUp We started with a small branch as a test and it worked great. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) We wanted a telephone provider where we could easily and simply connect foreign locations so that we could use the phone numbers in our Teams tenant. Review Source VR Verified Reviewer Director of Education Technology Education Management Used the software for: Less than 6 months ### "Excellent service!" March 19, 2026 5.0 I had a smooth and flawless implementation from when I met the sales rep at a conference to full release to my users. Pros Great service, very flexible, and excellent communication. I was coming from an operator connect system, so this was a much smoother set up. Cons I have no complaints. My organization is pretty small, but they were able to get everything completed during down time so my users saw no change. Review Source AA Atif A. Attorney Legal Services Used the software for: 1-2 years ### "review by me" May 20, 2020 3.0 it is better than our old vendor, but people seem to want to use zoom more and more (irrespective f the video). zoom has flaws too. i am generally ok with loop up. i prefer it to zoom given outlook intrgration to schedule a meeting. but do want it to improve. Pros starting a call as the host and integration in outlook are great. Cons integration with iphone ios to schedule meetings. when i hit the join call link from iphone for someone else's hosted call, it never loads properly in safari and i can only join using mobile one-touch number. eople hav etrouble getting on sometimes and get dropped Review Source RC Ryan C. Information Technology Apprentice Medical Devices Used the software for: 6-12 months ### "Ryan Clare - Loopup Review" August 1, 2019 5.0 I have used LoopUp Regularly and maintain the system due to working in IT. I have personally recommended this to all our internal customers as it is the easiest to use and the most customer friendly. Pros Personally I love how easy it is to make LoopUp work. It is just the case of clicking a link and putting in a phone number and everything then just works! Cons I wish the LoopUp pluggin didn't require Admin Rights - This means that the users could install it for themselves instead of needing IT to aprove this. Switched from [Arkadin Anywhere](https://www.capterra.com/p/118840/Arkadin-Anywhere/) Arkadin was very expensive and not user friendly at all - LoopUp made it less expensive and more user friendly. Review Source PT Paul T. IT Manager Retail Used the software for: Less than 6 months ### "LoopUp Saved the Day." October 6, 2025 5.0 We have struggled with a different VoIP provider for four years, experiencing spotty service and horrible customer support. LoopUp is a breath of fresh air and has helped us integrate with teams, providing us with capabilities far beyond what we could have achieved previously. We have seven locations and are eagerly awaiting the expiration of contracts so we can fully onboard all our locations. Pros Our interaction with the LoopUp team from sales to implemention has been fantastic. They were very patient as we explored our options and worked through contract issue with our previous voip provider. Their engineers and customer support people are fantistic, freindly, and knowledgeable. Cons There was some confusion on our part about who was doing what for the implementation. It was quickly remedied and they jumped right in. Switched from [Spectrum](https://www.capterra.com/p/170585/Spectrum/) Terrible customer service, lack of featuers. Review Source VR Verified Reviewer Implementation Project Specialist Computer Software Used the software for: 2+ years ### "We use loopup to host conference calls, trainings, and meetings" March 12, 2018 5.0 We can setup conference lines for meetings, web training, and basic conference calls. You can add many users with custom numbers to prevent over using one line. Pros I like the app that is available to manage your call off the screen. I also like the web interface that you can log into to check your conference line use and to invite users to a call Cons The music that you have to put on mute each time you are the only person on a call can be annoying and sometimes it takes a few clicks for the system to see you are asking to mute it. Review Source Jose Angel D. Quality Manager Spain Aviation & Aerospace Used the software for: 1-2 years ### "Business meetings made easy" June 7, 2019 5.0 Pros Meeting invitations are easy to create. Participants can join either dialing in or through the web link. Sharing screen is easy and has facilitated remote demonstration of software. Cons Nothing that I did not particularly like. Review Source JB Jason B. Business Analyst Financial Services Used the software for: 1-2 years ### "LoopUp Review" March 8, 2019 5.0 Pros Ease of use mainly - good quality calls as well which is nice especially when communicating across the world. Cons The LinkedIn link up randomly doesn't work and your profile disappears Review Source Joshua D. Workforce Management Analyst Hospital & Health Care Used the software for: Less than 6 months ### "Fabulous" December 12, 2018 5.0 Joined an outside vendor for a meeting and it was great. Hope to use this program more in the future. Pros Super easy to navigate and joining meetings at just the click of a button is fantastic! Cons Only used once, so nothing yet that I've come across. Review Source MC Martina C. Paralegal Law Practice Used the software for: 1-2 years ### "LoopUp is a winner is my office." July 7, 2023 5.0 My office uses LoopUp when discussing matters with Arbitrators and Mediators. It is an easy program to use. The audio and video features are very clear and crisp. Pros I enjoy the ease of inviting members to videoconferences. I can email links and calendar invites to all parties at the same time. Cons I do not have any negative issues with this program. Review Source DW David W. Managing Director Financial Services Used the software for: 2+ years ### "LoopUP is worth looking up!" May 17, 2019 5.0 For several years, our firm has subscribed to LoopUp. We have discovered this platform to be uniquely beneficial for a myriad of reasons. Seeing the list of attendee names as they arrive circumvents the need for each to announce that they are joining a teleconference – this can be particularly disruptive for a meeting in progress when someone arrives tardy. Similarly, LoopUp highlights the name of whoever is speaking on the call, which eliminates the need to repeatedly announce themselves by name during open discussion. The ability to share the screen view enables the strength of a visual presentation to compliment the audio which heightens engagement and keeps attention focused during a conference call. The option to dial in by land line phone by computer or mobile phone from most any geography in the world is most anywhere in the world enables convenient connectivity. Finally, there are occasionally distracting background noise that a participant may not be able to easily control; the call leader can discretely mute any call participant which enables a telephone meeting to flow smoothly. Pros Visibility to list of call attendees Visibility to name of person speaking Screen sharing capabilities Ability to mute noise from call participant Computer access from most any location in the world Toll free numbers in many countries Cons Inability to set up a customized Outlook calendar invite form Review Source TC Thomas C. Finance Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "2 Years of use, a look back" April 27, 2020 4.0 Pros Easy to connect to colleagues via dial in around the world, extra features like desktop sharing invaluable for the working from home and sharing ideas with colleagues. Setting up a meeting couldn't be easier via the outlook attachment which inserts all of the details into the email in one simple click. Good for larger groups as well as more intimate one to ones, ease of use means that everyone can be included. On a separate note I had a problem in March with being logged out repeated when hosting meetings, \[SENSITIVE CONTENT HIDDEN\] was nothing short of amazing in the level of service she provided in dealing with my issue, this was the first time I had cause to contact support and she exceeded my expectations here. Cons Video call functionality would be a useful update, as well as increased server bandwidth, when our company switched to working from home as the norm usage almost quadrupled in places putting a significant strain on the network it would seem resulting in some less than ideal connections. To be fair over the past few weeks this does appear to be slowly getting better. Review Source WW Will W. Associate Director Banking Used the software for: 2+ years ### "Review" May 5, 2020 5.0 Very good experience, however, given the current circumstance the move to video is increasing very fast, with other now using zoom / teams for both video and audio calls Pros The call-out functionality and ability to see who is on the call and the simplicity of the product Cons When sending out an invite to new users many do not join via the link, I think this could be made clearer in the invite with a "click here to join" button rather than a link with a random selection of numbers and letters which puts less tech-enabled users off Review Source AP Alex P. Digital Project Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Digital Project Manager" March 1, 2019 5.0 Overall its easy to use and pretty seemless, there are times when sharing the screen becomes troublesome. Pros Its easy to use as a collaboration tool for meetings and presentation screen sharing. Cons software updates for screen sharing, the timing for these updates are usually during a meeting. Id like an email notification in order to perform these updates prior to a meeting so that the meeting attendees don't have to wait while i update the software. Review Source DE David E. Corporate Safety Director Warehousing Used the software for: 2+ years ### "Corporate Safety Director" May 10, 2019 5.0 It's the overall time savings for me, I just put in my contacts, click time and date, and I am done! Pros I like the fact that I can put a meeting together in under a minute, I use LoopUp all the time for all my scheduled meeting. Cons The system use to auto fill my most used meeting call back phone number, with the most recent upgrade I now have to choose the phone number I wish to use. Review Source AG Amanda G. Analyst Telecommunications Used the software for: 2+ years ### "Small Company Using LoopUp" May 10, 2019 4.0 Loop up has been so helpful with conference calls. Its a very professional software and allows us to interace better with our customers. Pros I think the LoopUp software is great for screen sharing. For almost all of our conference calls we have to share spreadsheets, and documents with our customer. This software allows us to toggle through the spreadsheet while the customer views our documents. This saves a lot of time and confusion when working with the customer. Cons Sometimes our customer has issues viewing our screen. They tend to say its too small even when we blow it up. Since we share spreadsheets such as excel there is a lot of writing, and they need to be able to see it clearly. Review Source rM renato M. VP Financial Services Used the software for: 2+ years ### "safe and easy to use" April 8, 2020 5.0 very good, and good to know that it's a much safer (privacy, data) option compared to other cheaper alternatives out there Pros Easy to use, fast. The interface is very user friendly. Very fast Cons No particular negative, always had a good experience using this product Review Source KM Kesha M. Sr. IT Training Manager Information Technology and Services Used the software for: 2+ years ### "LoopUp makes communicating easy" June 27, 2019 5.0 Pros I like the fact that by clicking on a link gains access to your video/audio calls Cons I think they need more work on the recording piece. The audio and video components are not in sync when in playback mode. Review Source TL Tiago L. Vice President Investment Management Used the software for: 2+ years ### "Flawless" April 8, 2020 5.0 Pros Ease of connecting (single link click and all sorted), audio quality, outlook plugin integration. Cons Nothing really, the software works flawlessly. Review Source BP Brian P. Eq Engineering Mgr Oil & Energy Used the software for: 2+ years ### "Loop Up" June 15, 2019 4.0 Pros Very easy to schedule meetings and set up re-occurring meetings. The add in op to Microsoft Outlook woks well and allows for easily inserting call in information to you meeting requests. The app and web-page also do a good job to show you who is on your call or not. Cons The music for the hold before you start your meetings should be changed. It is always the same and is only a 5 second loop of the same music. It does give you the option to turn the music off which is good. Review Source CK Christiane K. Attorney-At-Law Law Practice Used the software for: 2+ years ### "Good Service with LoopUp !" September 9, 2020 5.0 Pros Product was easy to use and the call quality is excellent. Cons Integration with existing business processing. Review Source PT Prashant T. Manager Financial Services Used the software for: 2+ years ### "Loopup usage feedback" April 24, 2020 4.0 When I get Loopup call back, sometimes the call comes from India number and sometimes from UK number. The quality from India number is very bad but the UK number call quality is good. So I keep on dialing and canceling unless I get call from UK number. This needs to be fixed. Pros Loopup is easy to handle. Call back facility is good. Joining the meetings are easy. Cons Loopup should have chat box on the sides for notes. Loopup should allow giving control between users to access screen like Skype. Review Source KW Kristoffer W. Tender Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Pleased with LoopUp" March 1, 2019 4.0 I use it daily. It is easy to use, I never get any questions on how to use it, simply: It works as expected without hassle. Pros It is very easy to use and it do not require any of the participants to install any software. Cons The screen sharing resolution is not top notch. Review Source DL Daniel L. Account Manager Oil & Energy Used the software for: 1-2 years ### "Good conference call system" June 7, 2019 4.0 Pros Ability to see who is on the call and speaking, as well as muting remotely for any issues Cons Screening sharing connectivity is very slow sometimes, takes a bit to boot up and maintain reliability. Review Source Similar Products Featured