# LoopUp Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about LoopUp Software - reviews, pricing plans, popular comparisons to other Web Conferencing products and more.

Source: https://www.capterra.com/p/168543/LoopUp

---

# 

 LoopUp Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 24, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

LoopUp

## What is LoopUp?

LoopUp helps multinational enterprises consolidate how they buy and manage their global Microsoft Teams telephony, offering phone numbers and full cloud-based, PSTN-replacement service in more than 100 countries around the world. We liberate multinationals from the frustrations, complexities and inefficiencies of working with multiple regional carriers, each with their own contracts, pricing, support teams and management portals. LoopUp offers a single and consistent global solution, combining design, deployment, service delivery and support – provided globally and all integrated with Microsoft Teams. LoopUp is headquartered in London with operations around the world.

## What is LoopUp used for?

[Telephony](https://www.capterra.com/telephony-software/)[Meeting](https://www.capterra.com/meeting-software/)[Web Conferencing](https://www.capterra.com/web-conferencing-software/)

Top alternative

Featured

Overall rating

Based on 125 user reviews

Reviews sentiment

Positive

95%

Neutral

2%

Negative

2%

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for LoopUp?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://loopup.com/&name=LoopUp)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### LoopUp

4.6 (125)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (125)

Ease Of Use

4.8 (855)

Value For Money

4.5 (71)

Value For Money

4.5 (767)

Customer Service

4.6 (74)

Customer Service

4.6 (786)

## LoopUp alternatives

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/168543/LoopUp/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

VoIP Connection

4.5 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Place/receive calls through voice over IP connection

Two Way Audio & Video

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Presenter can see and hear participants and vice versa.

Video Conferencing

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Connect with meeting participants remotely over video

Automatic Call Distribution

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Mobile Access

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Presentation Tools

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Share and present designs

LoopUp 36 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Process of managing, tracking, and communicating with individuals who are registered to attend an event

Audio/Video Conferencing

Distribute/route/connect calls

The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience.

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Record the audio of phone conversations for quality assurance purposes

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Reminders sent via email

Plan an event's time and location

Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc.

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Record the audio of phone conversations for quality assurance purposes

Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet

Share and present designs

Record live video calls to play later

Provide support to your customers and employees remotely over a shared network

Plan availability and assign specific time slots for tasks and resources

Digitally share screen view with others

Allow users to access multiple services after entering their login credentials once

Set up connections to third-party platforms to improve business processes

Presenter can see and hear participants and vice versa.

Presenter can see and hear participants and vice versa

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Profiles of users providing basic information

Record and playback video calls

Chat with your counterparts over the video in real time

Connect with meeting participants remotely over video

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.5 (125)

4.5

Based on 125 reviews

## Pricing

Value for money

4.5 (71)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.5 (71)

4.5

Based on 71 reviews

## Integrations

[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (74)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (74)

4.6

Based on 74 reviews

## User reviews

Overall rating

4.6

Based on 125 reviews

Filter by rating

5(85)

4(34)

3(3)

2(3)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Director of Education Technology

Education Management

### "Excellent service!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2026

I had a smooth and flawless implementation from when I met the sales rep at a conference to full release to my users.

Pros

Great service, very flexible, and excellent communication. I was coming from an operator connect system, so this was a much smoother set up.

Cons

I have no complaints. My organization is pretty small, but they were able to get everything completed during down time so my users saw no change.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PT

Paul T.

IT Manager

Retail

### "LoopUp Saved the Day."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 6, 2025

We have struggled with a different VoIP provider for four years, experiencing spotty service and horrible customer support. LoopUp is a breath of fresh air and has helped us integrate with teams, providing us with capabilities far beyond what we could have achieved previously. We have seven locations and are eagerly awaiting the expiration of contracts so we can fully onboard all our locations.

Pros

Our interaction with the LoopUp team from sales to implemention has been fantastic. They were very patient as we explored our options and worked through contract issue with our previous voip provider. Their engineers and customer support people are fantistic, freindly, and knowledgeable.

Cons

There was some confusion on our part about who was doing what for the implementation. It was quickly remedied and they jumped right in.

Switched from

[Spectrum](https://www.capterra.com/p/170585/Spectrum/)

Terrible customer service, lack of featuers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

IT manager

Program Development

### "Excelente proveedor de telefonía en Teams"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 6, 2025

Excelente, de principio a fin, fácil transición y la sensación de que estás ante un equipo profesional increíble.

Pros

Su equipo comercial y técnico, te informan perfectamente y tienen una atención excelente, es fácil de integrar en teams.

Cons

Técnicamente ninguna, en la parte de accounting costó un poco por como gestionan los pagos a veces por adelantado. Pero cambiando a otras formas de pago automáticas ningún problema

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TK

Tim K.

IT System Specialist

Insurance

### "Number porting to LoopUp for Teams Operator Connect"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 5, 2025

Overall I would say that our porting project with LoopUp is one of the best-planned and implemented projects in the voice sector that I have been able to implement to this date.

Pros

Our project manager was always available to us and the answers always came quickly. Very flexible porting dates, which can also be postponed several times. For a port, your account manager will assign you a project manager. You'll also be assigned a technical expert to review the situation. Communication from the initial contact through planning, porting orders, implementation, and completion took place via email. If necessary, we certainly could have communicated through other channels like meetings or video calls.

Cons

If we have to look for a negative point, I would only say that from the project manager onwards we have to communicate in English

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

We wanted a telephone provider where we could easily and simply connect foreign locations so that we could use the phone numbers in our Teams tenant.

Alternatives considered

[MagentaCloud](https://www.capterra.com/p/184392/MagentaCloud/)

Reasons for choosing LoopUp

We started with a small branch as a test and it worked great.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MC

Martina C.

Paralegal

Law Practice

### "LoopUp is a winner is my office."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

July 7, 2023

My office uses LoopUp when discussing matters with Arbitrators and Mediators. It is an easy program to use. The audio and video features are very clear and crisp.

Pros

I enjoy the ease of inviting members to videoconferences. I can email links and calendar invites to all parties at the same time.

Cons

I do not have any negative issues with this program.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CC

Camille C.

IG Analyst

Legal Services

### "Loop Up for Staff"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 21, 2023

LoopUp integrates nicely with other tools.

Pros

I work at a major law firm where attorneys rely heavily on LoopUp for conference calling. It is important that it is as functional and easy to use while in office, as well as working remotely. I appreciate how user friendly LoopUp is.

Cons

You will need to adjust your sound settings to the conference tool you are using at that given time. I work in between five manners of conferencing daily, depending on the team I am working with.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AL

Aleah l.

real manerger

Management Consulting

### "LoopUp"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 1, 2023

I love it very much i made a lot of money with it and to me it's worth it

Pros

Its a good legitimate app and u get plenty of rewards by doing offers, survays, and tasks !!!

Cons

it takes quite a while to get your earning

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BK

Bob K.

IT manager

Information Technology and Services

### "Loop up for meeting has worked Great for out employees!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 25, 2022

Pros

The outlook and meeting integration has been easy and excellent!

Cons

Enterprise level subscription cost can be a little high.

Alternatives considered

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Reasons for choosing LoopUp

Easy of use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IS

Ilana S.

Attorney

Law Practice

### "LoopUp is a solid product!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

December 15, 2020

Overall a smooth experience with LoopUp.

Pros

LoopUp is easy to use. It does away with dial-in numbers and meeting codes.

Cons

I haven't had occasion to use LoopUp for video calls, but it works great for routine conference calls.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LD

Leo D.

VP if Operations

Food Production

### "Team Calls"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

4/10

November 25, 2020

Beneficial

Pros

Ease of use especially that users go not need a subscription in order to use

Cons

Doesn’t support video, which is helpful during CoVID

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/168543/LoopUp/reviews/)

Popular comparisons

[Ringover vs LoopUp](https://www.capterra.com/compare/168543-169627/LoopUp-vs-RingOver)[Nextiva vs LoopUp](https://www.capterra.com/compare/168543-175788/LoopUp-vs-Nextiva)[VoIP.ms vs LoopUp](https://www.capterra.com/compare/168543-203084/LoopUp-vs-VoIP-ms)[RingEX vs LoopUp](https://www.capterra.com/compare/168543-242188/LoopUp-vs-RingCentral-MVP)[3CX vs LoopUp](https://www.capterra.com/compare/158704-168543/3CX-vs-LoopUp)[CallHippo vs LoopUp](https://www.capterra.com/compare/159578-168543/CallHippo-vs-LoopUp)

[Google Voice vs LoopUp](https://www.capterra.com/compare/168543-210592/LoopUp-vs-Voice)[GoTo Connect vs LoopUp](https://www.capterra.com/compare/163604-168543/GoTo-Connect-vs-LoopUp)[Vonage Business Communications vs LoopUp](https://www.capterra.com/compare/159047-168543/Vonage-Business-vs-LoopUp)[Telnyx Suite vs LoopUp](https://www.capterra.com/compare/168543-173804/LoopUp-vs-Telnyx)[Aircall vs LoopUp](https://www.capterra.com/compare/168543-184709/LoopUp-vs-Aircall)[Bitrix24 vs LoopUp](https://www.capterra.com/compare/113540-168543/Bitrix24-vs-LoopUp) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)