# Kontent.ai Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kontent.ai the right Headless CMS solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/168433/Kontent/reviews --- Kontent.ai 4.5 (52) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kontent.ai Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews SS Shubham S Web EditorComputer Software, 10,001+ employeesUsed the software for: More than 2 years. “It integrates well with modern frontend frameworks and allows developers to build custom experiences without being restricted by traditional CMS limitations.“ April 15, 2026 Carly B Content Marketing Project Manager and Senior WriterHuman Resources, 501 - 1,000 employeesUsed the software for: More than 2 years. “I wish there was a one-click solution to see all the errors on the page that are preventing you from publishing it.“ January 15, 2026 SS Shubham S Web EditorComputer Software, 10,001+ employeesUsed the software for: More than 2 years. “Features like workflows, role-based access, and content scheduling help streamline operations across distributed teams.“ April 15, 2026 RS Renata S Senior Digital DesignerEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “I dislike that in Kontent.ai we are not able to replace a file without getting a new url for it, which makes it very hard to manage content linked to the resources.“ November 11, 2024 SS Shubham S Web EditorComputer Software, 10,001+ employeesUsed the software for: More than 2 years. “It allows us to maintain consistency across different languages and channels while keeping content reusable and scalable.“ April 15, 2026 NL Nicole L Communications ManagerPaper & Forest Products, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “I have also had problems inserting bullet points when necessary in my content.“ September 17, 2024 Caitlin M Director of ContentHuman Resources, 51 - 200 employeesUsed the software for: 1-2 years. “With Kontent.ai, we have greater control over our content workflows and processes, and we have streamlined many of them.“ August 7, 2025 Alson K Creative DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The pricing is hidden and only shared with you upon request, the lack of transparency is troubling.“ December 28, 2022 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carly B. Content Marketing Project Manager and Senior Writer Human Resources Used the software for: 2+ years ### "We love Kentico - Collaborative, Easy to Use CMS System for Content Marketers" January 15, 2026 5.0 We've been using Kontent for our CMS for years, and it's been an amazing tool that saves our team so much time for the ease of collaboration, onboarding new teammates, and setting up content quickly and beautifully. Pros Kontent is easy to learn, and even easier to use! As a remote work team, we are able to collaborate easily in the tool, and use workflows to pass back and forth to teammates to quickly gain approval to publish pages. The page templates are flexible and allow us to create beautiful website design and pages. Cons I absolutely love that the system is set up to allow you to know if there are things you need to do/errors before the page will publish. However, it takes me a lot of scrolling at times to see what the errors are. I wish there was a one-click solution to see all the errors on the page that are preventing you from publishing it. Review Source SS Shubham S. Web Editor Computer Software Used the software for: 2+ years ### "Powerful Headless CMS for Enterprise Content Management" April 15, 2026 5.0 I’ve been using extensively as a Global Editor, managing multilingual content across multiple regions and markets for a large enterprise setup. What stands out the most is its structured content approach. It allows us to maintain consistency across different languages and channels while keeping content reusable and scalable. This is especially valuable when working on global platforms where content governance is critical. The user interface is clean and intuitive, making it easier for content editors to collaborate efficiently. Features like workflows, role-based access, and content scheduling help streamline operations across distributed teams. Another strong advantage is its flexibility as a headless CMS. It integrates well with modern frontend frameworks and allows developers to build custom experiences without being restricted by traditional CMS limitations. That said, one area that could be improved is component rendering dependency. Creating new components requires frontend support, which can slow down quick experimentation from a content team perspective. Overall, Kontent.ai is a robust and scalable CMS, particularly well-suited for enterprise-level content operations and omnichannel delivery. Pros Structured content model (highly scalable) Excellent for multilingual and global content management Clean and user-friendly interface Strong workflow and collaboration features Flexible headless architecture Cons New components require frontend mapping Limited preview flexibility without developer support Initial setup can be complex for new users Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) We switched from Microsoft SharePoint to to adopt a more modern, headless CMS approach. While SharePoint worked well for document management and internal collaboration, it was not ideal for scalable, structured content delivery across multiple channels. Review Source EK Elisa K. Green Marketing Manager Food & Beverages Used the software for: 1-2 years ### "Kontent Review" March 11, 2022 3.0 good Pros pretty straight forward from a user perspective, very flexible and adaptable Cons Requires loads of dev time to make basic changes and implement features that would be out of the box in other instances. Review Source VR Verified Reviewer Web Editorial Senior Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "A modern leap forward — from EzPublish to Kontent.ai" April 21, 2026 5.0 After years on EzPublish, switching to one year ago was the right call. As an admin with an editorial focus, the difference in day-to-day content management is night and day — simpler, faster, and much more pleasant to work with. Pros Far more intuitive than EzPublish — the clean UI lets you focus on content without getting lost in complexity Customer support is outstanding — responsive and genuinely helpful, especially during the migration phase Cons For teams spanning non-digital departments, the workflow and collaboration features require adjustment — not a platform flaw per se, but worth factoring in carefully during onboarding Switched from [Ibexa](https://www.capterra.com/p/147231/eZ-Publish/) The system was old and was not allowing us to be independent from external help Review Source VR Verified Reviewer Senior Content Analyst Information Technology and Services Used the software for: 2+ years ### "Focus is on content creation, making it easy to use." July 31, 2025 4.0 I've used many CMSs in my career, both headless and non-headless. As someone with many years of experience in content creation and design, appears simplistic at first. However, this is it's strength. CMS user interfaces can overwhelm users with a multitude of options, many of which they'll never need. Pros makes content creation easy. Unlike other CMSs, it allows the creator to concentrate on the content without getting confused by the weeds of the content's design. By allowing content templates to be created, the creator can place content elements to maintain a clear structure. From a content design and management perspective, the support offered by Kontent.ai is quick and efficient. When things go wrong, you get a quick response. Not all vendors offer this. Cons There have been efforts to improve the management of content and content workflow, but this could be improved further. For example, moving content through a workflow in bulk is cumbersome and time consuming. Content reuse is also an area that could be improved. In a large geographically diverse team, ensuring everyone is aware of content that they can reuse is a perennial problem. Maybe if there was an AI agent where content is compared, and the content creator is made aware of a potential reusable content section. Switched from [MadCap Flare](https://www.capterra.com/p/111348/MadCap-Flare/) Versioning was a nightmare. As the team grew, it became near impossible to manage content while maintaining a regular release cadence. Review Source VR Verified Reviewer Director of Content Human Resources Used the software for: 1-2 years ### "Creating a great content experience for our customers!" August 7, 2025 5.0 continues to evolve as a product, with improvements such as the enhanced dashboard and mission control, new search functionality, and AI accelerators, which clearly show that they prioritise ease of use for their clients. Pros With , we have greater control over our content workflows and processes, and we have streamlined many of them. Their customer support has been excellent from the beginning, and \[sensitive content hidden\] is always available to assist. Cons Translation management processes are still something we are developing and tailoring around our specific use case. Switched from [Drupal](https://www.capterra.com/p/119594/Drupal/) We needed to move to a more modern and headless CMS. Review Source Chris M. Director of Software Engineering Insurance Used the software for: 6-12 months ### "Switched from Umbraco to Kentico Kontent" December 9, 2019 5.0 Experience has been great. Technical documentation is good, and the example projects in various languages has been helpful. Pros Flexibility of content taxonomy, ease of implementation, speed of Delivery API, excellent tech support. Cons It is up to the client to determine how best to structure their content's taxonomy. There is a lot of flexibility in Kentico's Admin Portal, so some "best practices" and recommendations from Kentico would be helpful. Alternatives considered [Butter CMS](https://www.capterra.com/p/150481/Butter-CMS/)[Sitefinity](https://www.capterra.com/p/104832/Sitefinity/) Reason for choosing Kontent.ai Good feature set, reasonable licensing fees, hosted infrastructure. Review Source Alson K. Creative Director Information Technology and Services Used the software for: 1-2 years ### "One of the more expensive headless CMSes out there" December 28, 2022 4.0 Pros It's reliable and since it's a SASS, the setup is painless. It is also flexible enough for anyone to use. Cons The pricing is hidden and only shared with you upon request, the lack of transparency is troubling. However since it's an enterprise-level software, we have no choice but to agree to the pricing. Switched from [Kentico](https://www.capterra.com/p/265226/Kentico/) Client was requesting to upgrade to an enterprise-level CMS from their existing enterprise CMS due to the fact they would want to manage contents and assets in one place across their different apps and kiosks. Review Source Davey V. Innovation Marketing manager Wholesale Used the software for: 2+ years ### "A great system powered by good support" November 6, 2025 4.0 In general it's a good, user friendly and complete headless CMS. We're looking forward to make it even more efficient with AI capabilities coming up Pros We are a customer of since the beginning and the platform has really developed well over the years. We really appriciate the support via chat and CSM. Als the AI capabilities, moving to Agentic CMS are appriciated and welcomed to work more efficient Cons We're missing bulk action to work effecient across multiple language variants and different projects. Next to that, the system doesn't provide advanced options for personalization Review Source Response from Kontent.ai November 14, 2025 Thank you for the fantastic review! We’re thrilled that our focus and direction resonate with you. It’s great to know this approach will deliver the bulk actions you’ve been anticipating. We truly appreciate your feedback and support! NK Nikhilesh K. Car OBD diagnostics Automotive Used the software for: 1-2 years ### "Kontent.ai is key for our content" April 19, 2026 4.0 This is very helpful to us, as we highly depend on for most of our content base. Our funnel logics also depend the content inside this. We try to add different types of new content consistently as per our customer needs. Pros The features that has biggest advantage for us are - has support to many different languages, which are very much useful for us. - Can customize the structure of each content type differently. - has mass upload of any existing content - easy to edit and publish content for faster changes. Cons \- for us it is important to translate into different languages, it would be helpful to have a mass translation of content in one click instead of clicking each content key for translation Review Source LM Loïs M. Chef de projet experience client Airlines/Aviation Used the software for: 2+ years ### "Kontent, un logiciel intuitif et simple d'utilisation" April 15, 2026 5.0 est une bonne manière de gérer un site web et une app. C'est un logiciel intuitif et simple d'utilisation, que tout le monde peut apprendre à utiliser en peu de temps. Ca change des logiciels ultra-compliqués où il faut un bac +14 pour changer une faute d'orthographe ! Pros Une plateforme simple d'utilisation qui permet en deux clics de changer les wordings d'une page, en créer une autre et supprimer des informations qui ne sont plus mises à jour. Une bouffée d'air frais par rapport à d'autres logiciels beaucoup plus rigides. Cons Un seul bémol : ne pas trouver les pages voulues quand on passe d'une langue à une autre. On doit se rappeler que la page peut exister dans une certaine langue et pas dans une autre lorsque l'on ne trouve pas le contenu cherché. Review Source TM Tafadzwa M. Software engineer Information Technology and Services Used the software for: 6-12 months ### "Good product" March 11, 2022 5.0 Pros UI for this product is super simple to use. Things are carefully laid out and easy even for non technical people. Compared to kentico experience this is way better. When it comes to kontent entry, that is easy too. For data modelling it is slightly trickier in that there are some concepts that are non intuitive. Once you have learned them then that is easy too. Kentico as a company really do listen to the users. This year alone a few features have been release that we have been asking for for a while. The roadmap is public too so it is easier to plan around features that are still missing. Cons 1\. Web hooks aren't perfect yet. Some providers give you the chance to shape the json for a webhook before it is sent out. This is not possible with Kontent. 2. Custom Data validation would be useful. I hear this is on the roadmap 3. Need better tooling for managing content as code Review Source NP Nattawat P. Senior Manager, Digital Commerce Hospital & Health Care Used the software for: 2+ years ### "Real user reviews" March 14, 2022 4.0 Pros Powerful for headless cms API Workflow Cons Price quite expensive if you need add more user management and more traffic to use API Review Source DN David N. Website Content Specialist Industrial Automation Used the software for: Less than 6 months ### "Worth a close look if you're shifting to headless" December 13, 2019 4.0 We moved our website from a legacy CMS to Kentico Kontent, and have other sites we'll move over next year. Kontent allows us more flexibility in running multiple sites, and running our main site in multiple languages. Compared to our old system, it's \*much\* faster and easier to use. Our site performs better/faster, and we're able to shift to a more open-source model of development and integration. We're excited about the opportunities it will open up to us in the future as we more fully redevelop our sites and begin to leverage it for other digital properties. Their sales and customer support teams have been highly responsive to our issues and are overall a pleasure to work with. The one drawback: Kentico the company seems to be running in multiple directions at once, and some dev issues we encountered with their plugins took longer than they should have to resolve due to developers on their side being on vacation or dedicated/specialized in other areas. Once we got linked up with the dev that specialized in our plugin/issues, it's been a productive a mutually beneficial working relationship. However, the degree to which their skill sets seem to be siloed is concerning. Pros Easy to use, flexible, a good value, good team behind the product Cons Currently, Kentico resources are spread thin Review Source TM Tom M. Senior Content Marketing Executive Publishing Used the software for: 6-12 months ### "Kentico Review" March 15, 2022 4.0 Good Pros Ease of use, preview feature, modular components Cons Lack of SEO performance integration (keyword inclusion, anchor text reminders) Review Source FF Federico F. Key Partners Account Leisure, Travel & Tourism Used the software for: 6-12 months ### "My first time using a similar product, i love it" March 10, 2022 5.0 Pros Very easy to use, intuitive and allows great customisation Cons Live-interaction with the product is a bit slow. Example: Publishing/Unpublishing an item does not immediately reflect on the icons (need to refresh to visualise the correct status), which can be confusing sometimes Review Source fH frank H. Web developer Computer Software Used the software for: I used a free trial ### "Overall, great." March 21, 2022 5.0 Pros Integration with customise web app easily. Cons nope, so far all good, maybe bit more tech examples. Review Source BV Bieke V. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Review" March 10, 2022 4.0 Pros Easy to learn and easy integration with backend Cons Nothing yet, not yet experienced with CMS Review Source WJ Waqas J. Head of Applications Ecosystem Broadcast Media Used the software for: 1-2 years ### "Kotent.ai to serve content on Digital Channels " March 27, 2025 4.0 overall we are quite satisfied, there were no outages, end users are able to adopt the product easily. Pros Powerful and flexible headless CMS that streamlines content management with an intuitive interface, seamless collaboration, and robust API capabilities, making it a great choice for scalable digital experiences. Cons licensing model - content type, content item etc - super complex Switched from [Kentico](https://www.capterra.com/p/265226/Kentico/) flexible headless CMS that streamlines content management with an intuitive interface, seamless collaboration, and robust API capabilities, Review Source Response from Kontent.ai April 15, 2025 Hi Waqas, Thank you for your positive review of Kontent.ai! We're delighted to hear that our powerful and flexible headless CMS has streamlined your content management with its intuitive interface, seamless collaboration, and robust API capabilities. We appreciate your feedback on the licensing model and are continuously working to simplify it. It's great to know there have been no outages and that end users find the product easy to adopt. Thank you for your trust! We're here to support you every step of the way! GB Gopi B. Solution Architect Insurance Used the software for: 6-12 months ### "PetSure Review" April 7, 2025 5.0 Absolutely no regrets on choosing Pros Great customer experience, easy to set up, content model is flexible and scalable. Cons Good to have native apps, when it comes to managing content for some legal documents (e.g. Product Disclosure Statement), it will be good to have a content model that can generate a PDF file from the platform. Alternatives considered [Kentico](https://www.capterra.com/p/265226/Kentico/)[Adobe Experience Manager](https://www.capterra.com/p/142300/Adobe-Experience-Manager/)[Contentful](https://www.capterra.com/p/134266/Contentful/) Reason for choosing Kontent.ai Best fits our business requirements and pre-sale were spot on our core requirements in RFP Switched from [Umbraco CMS](https://www.capterra.com/p/210590/Umbraco-CMS/) The solution was tightly coupled with our front-end apps. Review Source Response from Kontent.ai April 15, 2025 Hi Gopi, Thanks for your awesome review of Kontent.ai! We're thrilled you had a great experience and found it easy to set up with a flexible content model. We appreciate your feedback on native apps and generating PDFs for legal documents. Your input helps us improve. Thanks for choosing us over Kentico, Adobe Experience Manager, and Contentful. We're glad we met your needs. If you need anything else, we're here to help! RS Renata S. Senior Digital Designer Education Management Used the software for: 2+ years ### "Ability to explore a variety of features" November 11, 2024 4.0 As a headless CMS, it allows us to have enormous flexibility to be creative and explore different features. We do need help from developers to ensure we are able to deliver a product that follows our brand guidelines, and is also compatible with all required APIs. Pros I love the flexibility that Kontent ai provides us to build templates to cater for a variety of syllabuses we need to publish. Cons I dislike that in we are not able to replace a file without getting a new url for it, which makes it very hard to manage content linked to the resources. Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) To ensure longevity and scalability of our product/content. Review Source JG James G. Marketing Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent support and delivery" November 4, 2024 5.0 From the moment we started talking to we were thrilled with the support and assistance. They understood our needs and tailored solutions to support us. Now in place we are finding that Kontent.ai is supporting our needs and we have made significant improvements and savings as a result. Pros Ease of use, team help and support. Pre-purchase support. Cons Nothing. Yet. If one thing, perhaps that the way we overwrite tour info by departure year under one tour name is confusing. For now. Alternatives considered [Bynder](https://www.capterra.com/p/122257/Bynder/) Reason for choosing Kontent.ai Support and features from vs. Bynder Review Source FS Felicia S. Marketing Writer II Program Development Used the software for: 2+ years ### "The Best Content Management System " November 4, 2024 5.0 10/10. Amazing, really no complaints. Would like to see a dark mode option in the future. Pros It's such an intuitive, user friendly platform with amazing customer service. Everyone from the developers and UX designers to the writers on my team love Konent.ai. It keeps us efficient and makes our jobs more enjoyable. Cons It would nice to have a dark mode option! I'm on the platform a lot and it would help my eyes get a break lol. Review Source SJ Sahib J. Software Engineer Business Supplies and Equipment Used the software for: 1-2 years ### "The headless CMS done in the right way!" October 31, 2024 4.0 Overall it has been a good experience, the platform is stable, customer support is very helpful, it's definitely a modern headless CMS, well crafted. Pros The great user interface, the flexible content models, and the API Cons The lack of detailed statistics about API Keys usage Review Source DD Daevy D. application owner Education Management Used the software for: 2+ years ### "Kontent.ai: our stable, fast and scalable CMS" September 17, 2024 5.0 Using this now 3 years. TCO is ok. It's a stable CMS and our website is fast on the front-end, thanks to our static rendered pages. As we have chosen for MACH architecture, is the perfect CMS system. Pros Stable, scalable, fast, roadmap, new functionalities, good documentation, multi-language , intuitive GUI, etc Cons I would be nice to be able to copy certain content from 1 environment to another. But luckily you can copy an entire environment to another if needed. Switched from [Sitecore CDP](https://www.capterra.com/p/181331/OneView/) previous CMS too expensive TCO + technical deadlock Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.