--- title: "GTM Workspace - Powered by ZoomInfo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GTM Workspace - Powered by ZoomInfo the right Lead Generation solution for you? Explore 386 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/168264/ZoomInfo-sales/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- GTM Workspace - Powered by ZoomInfo 4.2 (396) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of GTM Workspace - Powered by ZoomInfo Ease of use 4.3 Customer Service 3.9 ## Pros and Cons in Reviews Bill L Vice President of Sales and OperationsInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “It has helped us identify new opportunities and save time building prospect lists. While we're happy with the platform, we'd like to see better coverage and more accurate contact data for Canadian businesses, as that's where we've noticed the biggest gaps.“ June 30, 2026 SO Scarlett O Business Development RepresentativeComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Sometimes the information is outdated or incorrect. While ZoomInfo usually sets me up for success, it unfortunately has put me in unprofessional situations- listing personal numbers or numbers of spouses as business contacts.“ July 17, 2026 SO Scarlett O Business Development RepresentativeComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The base level ability to find contact information for almost any target is phenomenal, and its ability to branch out to find similar targets as well.“ July 17, 2026 NW Nolan W Head of SalesReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “It allowed some complex searches and customization for a niche industry in real estate, but ultimately we ran into issues with the accuracy of the data and the ability to find contacts.“ June 4, 2025 MW Marissa W Senior Account ExecutiveComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Overall, ZoomInfo has been a crucial part of my day to day in sales with prospecting and allows me to not only easily import contact information into the CRM I use (Salesforce) but it also allows me to focus on target accounts.“ January 9, 2026 Eric N BDRInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “The login window for the extension or even to get on the platform, it takes ages to load and bugs out all the time.“ December 15, 2025 PC Patrick C VP StrategyMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “It's been vital for us to build out our contact database and to better understand the dynamics within our potential customers.“ May 24, 2026 SS Shawn S Business RelationsConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “Inability to build effectively off a lead with robust notes and history, the lack of effectiveness of much of their data as it's dated and not effectively updated. “ November 14, 2024 ## Showing most helpful reviews Showing 1-25 of 396 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Kunal C. Acquisition Manager ### "Great for Finding Leads, but Contact and Job Details Can Be Inaccurate" November 12, 2026 3.5 Finding leads and converting them into business is one of my daily targets on my bucket list, and this platform helps me a lot to achieve it. Pros Finding leads and contact details are a few things that I like the most. It has almost all types of profiles and details available, which can be used to find out the necessary information details. Cons Sometimes, the contact details and other details, such as the designation and company, in which the person is working is not updated, like 20% of the time, they are outdated. Review Source Nicolai A. enterprise exec Used the software for: Less than 1 year ### "Circumstancial information in Zoominfo available in no time" November 11, 2026 4.0 Finding leads, enriching profiles, connecting to hubspot and making sure we have a proper market overview Pros The MCP to Claude is working great. Furthermore, there's a great organizational overview that quickly can provide an understanding of the company. Cons Unfortunately there's not the best contact information on Nordic countries, but rest of Europe os fine. Switched from [FullEnrich](https://www.capterra.com/p/10021086/FullEnrich/) better company data Review Source Raj Y. Manager ### "Powerful Prospecting Data, with Some Coverage Gaps" November 9, 2026 4.5 GTM Workspace - Powered by ZoomInfo saves me hours of manual research with accurate contact details and direct dials, so I spend less time hunting and more time selling. I can prioritize accounts, build targeted lists, reach the right decision makers, and personalize outreach, which improves response rates. Pros I like the depth and accuracy of GTM Workspace - Powered by ZoomInfo’s contact and company data, especially the direct dials and org charts that help me reach the right decision makers quickly. Direct dials help me get past gatekeepers, and the advanced search filters make it easy to build precise lists by industry, company size, region, and job function in minutes. The company data gives me talking points to make my messages relevant instead of generic. I save hours of manual research, spend less time hunting and more time selling, and can prioritize accounts and personalize outreach, which improves response rates. Before industry events, I use it to find senior leaders, verify their emails and direct lines, and map technology and CX teams so I can book meetings in advance and follow up with the right stakeholders instead of guessing on LinkedIn. The initial setup was great with the help of the team. Cons Some contact data can be outdated, especially after job changes, so I occasionally get bounced emails or wrong numbers. Bounced emails hurt my sender reputation and waste time because I have to reverify contacts manually on LinkedIn. Coverage for mid-size companies in Canada and the Middle East is thinner than in the US, so I have to supplement with other tools. The export credit limits can also feel restrictive during heavy prospecting periods. Review Source Ashlin D. SDR ### "Convenient Chrome Extension and Easy Filters for Fast Prospecting" November 4, 2026 4.0 We used to struggle with manual prospect research and outdated contact data, but now we can automatically surface target accounts and track real-time buyer intent in a single, clean view. It’s saved each sales rep about five hours per week and helped increase our qualified pipeline by 25%. Pros One thing I really like is the Chrome extension. It’s very convenient because I can pull data from LinkedIn or any other outreach tools I use and add those prospects to my sequence without having to jump through different tabs. That’s one of the best features for me. The filters are also very easy to use for categorizing prospects. Another standout feature is setting up workflows, where we get updates about new prospects along with their intent and signals. Cons There are cases where some prospects no longer work at the company, but the information doesn’t get updated. Adding that, we sometimes end up with a lot of incorrect phone numbers. Review Source Talent Acquisition Manager Used the software for: 3-5 years ### "Pressured Into the Wrong Product Contract, Then Ignored" August 21, 2026 1.0 Our department previously used TalentOS and resumed discussions after approximately nine months of outreach from ZoomInfo. We reasonably expected the new agreement to cover TalentOS, consistent with our prior contracts and business needs. After discovering during onboarding that we had been contracted for a different product, we contacted the sales representative six times without receiving a return call. This contrasted sharply with the three calls we received in fewer than 12 hours when he wanted the agreement signed. He sent one email declining to help resolve the issue. We have requested that ZoomInfo correct the agreement to TalentOS on acceptable terms or cancel it without penalty. Pros Unfortunately, I cannot identify anything positive about this experience. The contracting and onboarding process prevented us from receiving the TalentOS product our Talent Acquisition department expected to purchase. Cons We were pressured to sign the agreement the same day to secure a “discounted price.” Despite our history as a TalentOS customer and our clearly stated Talent Acquisition function, the agreement presented was for a different product. We discovered this only during onboarding later that day. Review Source Business Development Representative Used the software for: 1-3 years ### "ZoomInfo- Necessary for any legitimate sales process" July 19, 2026 4.0 Overall, ZoomInfo is as excellent and foundational of a tool as any CRM. It is easy to integrate into and improves every workflow. The ROI cannot be understated, it's value speaks for itself. Pros ZoomInfo is an essential tool for any prospecting role. The base level ability to find contact information for almost any target is phenomenal, and its ability to branch out to find similar targets as well. I would not be able to effectively prospect without ZoomInfo. Cons Sometimes the information is outdated or incorrect. While ZoomInfo usually sets me up for success, it unfortunately has put me in unprofessional situations- listing personal numbers or numbers of spouses as business contacts. Review Source Bill L. Vice President of Sales and Operations Used the software for: 3-5 years ### "Reliable Sales Prospecting Platform" July 1, 2026 4.0 We've been using ZoomInfo Sales for about four years, and overall it's been a valuable tool for lead generation and prospecting. It has helped us identify new opportunities and save time building prospect lists. While we're happy with the platform, we'd like to see better coverage and more accurate contact data for Canadian businesses, as that's where we've noticed the biggest gaps. Pros ZoomInfo Sales made it much easier and quicker to find new prospects. The contact database is extensive, and the filters helped us build targeted lead lists quickly, saving time compared to researching companies manually. Cons The contact database wasn't always accurate, especially for Canadian companies. Some contacts were outdated or no longer with the organization, so we still had to spend time verifying leads before reaching out. Review Source VP Strategy Used the software for: 3-5 years ### "The perfect way to understand your prospects." May 26, 2026 5.0 We've used ZoomInfo for several years. It's been vital for us to build out our contact database and to better understand the dynamics within our potential customers. Pros Zoominfo is a great way to go deep into any contact or organization that you are interested in connecting with. It has a wealth of features such as intent signals, and a great depth of data. Cons It's a great product but you need to put in the time and effort to get a good return on the annual cost. Review Source Chance R. CEO Used the software for: Less than 1 year ### "Be careful - they oversold us big time" May 9, 2026 1.0 I was massively disappointed by how little data we were able to get on our ICP. Our investment in ZoomInfo was a ware. Pros The initial sample dataset provided during the sales process was of decent quality. It made me think that ZoomInfo would have good data. Cons The platform did not in fact provide additional data above and beyond the original sample. I was misled and grossly oversold in the sales process. Review Source Sr. Solutions Engineer Used the software for: 1-3 years ### "Solid prospecting database" February 18, 2026 4.0 Overall good experience, certainly better than not having it and does save time when creating account plans and PG strategies. Pros Access to contact info, company info and other data relevant to prospecting new customers. The ability to have it live in CRM is nice. Cons As with other similar services one challenge is accurate data on private companies and stale data, especially from smaller orgs. Review Source Senior Research Associate Used the software for: 1-3 years 4.5 November 12, 2026 AI summary based on a full review This tool streamlines lead generation by providing targeted prospect lists and verified contact information, which enhances team productivity. However, its pricing may be a concern for smaller teams with limited budgets. Log in to unlock the full review, detailed ratings, and pros & cons Senior Analyst - Global Regulatory Reporting Used the software for: I used a free trial 4.0 November 10, 2026 AI summary based on a full review The platform is convenient for gathering company and contact details, ultimately saving time in business research. Some users might find that navigation becomes cumbersome when using several filters or that contact information is not always up to date. Log in to unlock the full review, detailed ratings, and pros & cons Consultant Used the software for: I used a free trial 4.0 November 10, 2026 AI summary based on a full review This tool greatly improves outreach efficiency by providing a vast contact database that saves time in finding decision-makers. The main drawback is its high cost, which may not be justifiable for smaller teams that do not utilize all features. Log in to unlock the full review, detailed ratings, and pros & cons Consultant Used the software for: I used a free trial 4.0 November 10, 2026 AI summary based on a full review This application is beneficial for enhancing work efficiency and organizing tasks effectively. Some areas, such as the need for more filters and detailed profile options, could use improvement. Log in to unlock the full review, detailed ratings, and pros & cons IT Manager 4.0 November 6, 2026 AI summary based on a full review Using GTM Workspace allows for faster identification of relevant companies and contacts, reducing the time spent on manual research. A limitation is that the data may not always be current, which affects reliability. Log in to unlock the full review, detailed ratings, and pros & cons Digital Marketing Analyst 5.0 November 6, 2026 AI summary based on a full review Reliable contact data and CRM integration support effective marketing campaigns and reduce wasted efforts. Nonetheless, the frequent inconsistencies in company data can complicate the identification of key accounts and negatively impact outreach effectiveness. Log in to unlock the full review, detailed ratings, and pros & cons Sales Development Representative Used the software for: Less than 1 year 5.0 November 4, 2026 AI summary based on a full review This tool effectively highlights companies that are already interested in a particular area, enabling more efficient use of time for outreach. A limitation is that the data quality can be poor, with many outdated or incorrect contact details. Log in to unlock the full review, detailed ratings, and pros & cons Eric N. BDR Used the software for: 1-3 years ### "Great Sales enablement platform. " December 16, 2025 4.0 Solid platform with great data and insights on everything you need when you are prospecting your ICP'S. Pros Very useful for contact data and for pushing contacts to my CRM. I enjoy the fact that it also gives you scoops and intent signals on companies you are trying to prospect. Cons The login window for the extension or even to get on the platform, it takes ages to load and bugs out all the time. Switched from [Seamless](https://www.capterra.com/p/207295/Seamless-AI/) Because Zoominfo was much better for the functionality and contact info. Review Source Sales Development Rep Used the software for: Less than 1 year ### "One of the best Sales Enablement Platform" June 22, 2022 5.0 My overall experience with Engage has been great. It is a great platform with great functionalities and capabilities. Pros I love that you can create Salesflows and contact prospects with multiple touches. I also love that if you use Engage with SalesOS, you will have access to the technologies your prospects are using, and the Intent Signals will help you know what your prospects are searching for or in the market for. I also love that you can track all calls and emails sent to prospects. Cons The only thing I dislike so far is the interface. It can be a little hard to work through the sales flows at first. Switched from To drive innovation and increase hit rate on prospects. Review Source Andrew L. Customer Success Manager Used the software for: Less than 1 year ### "Excellent tool - Customer Success Manager" September 5, 2018 5.0 I often use Chorus to transfer customer feedback to our product managers. This gives the PMs the ability to hear the feedback directly from the customer, which is definitely something they value. It also eliminates a lot of back and forth internally. Pros I'm a big fan of Chorus because it gives me the ability to go back and review my calls. This allows me to collect follow-ups and critique my style. Also, I enjoy listening to my team's calls to iterate on my style and pick up different techniques on engaging with customers., I've enjoyed building out playlists so new members from my team can listen and learn more from a library of customer calls sorted based on topic. The new UI is great too. I feel it is much easier to use than the previous one. I'm excited to work with Chorus in the future because I feel the team is extremely customer-centric. They've been extremely responsive and helpful during the whole process (onboarding and checking in). They've also been receptive to some feedback and connected us with a PM to further discuss. Cons I dislike that there a two different buttons to share and add a clip to a playlist. I think this could be combined in the screen that allows you to fine tune the clip. Review Source Nolan W. Head of Sales Used the software for: Less than 1 year ### "ZoomInfo-Top Data for a Reason" June 6, 2025 4.0 Overall we were happy with ZoomInfo for the most part. It allowed some complex searches and customization for a niche industry in real estate, but ultimately we ran into issues with the accuracy of the data and the ability to find contacts. I wouldn't blame this on ZoomInfo however, more so the industry. Overall, their platform and Market Intelligence features were widely used on our team and we were able to source good results and updates from the search! Pros There is a reason why ZoomInfo has been the top company for business prospecting, and they have a massive database of contacts. Having the contacts is key and that was our biggest factor in using ZoomInfo. We were able to quickly and relatively accurately identify target companies and contacts within all of our markets across the country. Cons Cost. Zoom Info, while they have the data, are also the highest price point vendor from our research and it's incredibly prohibitive for smaller businesses to utilize. That may be their intention as they seem more geared towards larger sales orgs. I also noted that for some accounts, their contact data hadn't been updated recently. Alternatives considered [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Reasons for choosing GTM Workspace - Powered by ZoomInfo ZoomInfo was more reliable and well known at the time. Review Source TH Trevor H. Logistics Sales Representative Used the software for: Less than 1 year ### "Easy way to build a contact list but not fully functional as a stand alone CRM." July 21, 2023 3.0 It was fine as an introductory model for sourcing and communicating with contacts, but as far as a fully functioning CRM this tech falls short. I am sure you can spend a lot more money for more functionality but we felt going in another direction was the best move. Pros Easy way to build a contact list, contacts are easy to get exported in to engage and search funtions are good for locating contacts that you need to connect with. Cons Easy way to build a contact list but not fully functional as a stand alone CRM. Review Source Jacco D. VP of Revenue Libris Used the software for: 1-3 years ### "Chorus tracks and transcribes our meetings" December 5, 2018 4.0 Chorus is an extra ear and eye on every meeting we have with prospects and clients, something that pays for itself as you scale and ramp up the volume of meetings. Pros Chorus extends the reach and influence of our managers by tracking all demo meetings and identifying opportunities to follow up on to improve our demos. It also allows us to go back to older meetings, share them with team members and transcribe them for the sales team and their clients. Cons At times the software was slower or the interface was not optimal, but the team is constantly taking feedback and incorporating this in the product to deliver not only what was promised but further building out the tool to add new value. Review Source Danny G. Account Manager Used the software for: 1-3 years ### "Good product but has some issues" February 10, 2025 3.0 Overall it was nice to have Chorus vs. our previous recording software due to it's meeting recording summaries and the ability to easily use them for email drafts. However, the recordings took a long time to process and were lost on a few different occasions due to unforeseen bugs so we shifted away from using this solution in favor of a more reliable one. Pros The AI meeting summaries were helpful and relatively easy interface to use. Cons It takes a long time to provide the AI meeting summaries and recordings were missed for unknown reasons frequently. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Needed a more comprehensive recording solution with AI meeting summaries Review Source Bryan N. Director, Sales Enablement Used the software for: 1-3 years ### "Chorus.ai provides a great platform for direct rep feedback. " September 13, 2018 4.0 Rep development is one of our primary goals at Lessonly. As a part of our process, we've identified 25 skills that lead to success and developing those skills will help us succeed as a company. Chorus helps us develop some of those key skills through direct rep feedback on their actual calls. We also heavily integrate chorus into our onboarding process which helps new reps ramp faster by listening to their peers move through the sales process. Pros Chorus makes it easy for us to give direct feedback to reps during call reviews. Each of our sales directors set aside at least 2 hours per week to review calls and provide feedback. Reps love that each comment on a call gives them a direct link to the part of the call where the comment was left so they can have direct context. Cons The call translation is just OK and we haven't figured out the best way to use themes in our day-to-day process. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.