# Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Deputy the right Time Tracking solution for you? Explore 772 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167811/Deputy/reviews --- Deputy 4.6 (772) [View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Deputy Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Anthony R finance and international businessFood & Beverages, 201 - 500 employeesUsed the software for: 1-2 years. “It is a platform with multiple very nice functions for my work that benefit me in monitoring and planning, its system is very easy to use and that has allowed me to have a more professional development in my area by presenting projects in the estimated times with on-time monitoring real where I can have control of the evolution and update. and also helps me with the coordination of schedules, shifts and total hours worked“ June 27, 2024 MG Maxx G Inventory ManagerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “When my team used it the time clock did not sync up with the app perfectly and sometimes was a bit of a lag.“ November 26, 2025 MG Moran G Mobile Marketing LeadConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “Deputy ensures that workflow continues smoothly when rescheduling, allowing us to avoid tasks being affected, and find alternative solutions to achieve the required compliance.“ January 5, 2025 Portia A NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the app can be a bit slow or glitchy, especially when trying to load shifts.“ April 8, 2026 YM Yasmin M Administrative AssistantRetail, 11 - 50 employeesUsed the software for: 1-2 years. “It is a dependable tool that supports effective workforce management in a professional setting.“ April 6, 2026 LU Lia U OwnerChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “Ive used Deputy for almost as long as it has been around, and the customer services is absolutely disgraceful these days, you cant get support for account finance issues during weekends, and if you run a business that requires you access during the weekend tough shit.“ April 8, 2025 Portia A NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “It’s a helpful tool for both staff and managers, even though there are small areas that could be improved.“ April 8, 2026 TL Tim L OperationsWarehousing, 11 - 50 employeesUsed the software for: More than 2 years. “Its not the cheapest option if you have a lot of staff doing few hours, as its a per user subscription I think.“ May 27, 2025 ## Showing most helpful reviews Showing 1-25 of 772 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Caitlin X. Cluster Manager Retail Used the software for: 1-2 years ### "User friendly for everyone" January 29, 2026 5.0 I used it as a retail manager for over 2 years and was always thankful it existed. Support was helpful on the few occasions I needed it. Pros It's so easy to use on both a manager and employee POV. It's so user friendly! I love that you can assign shifts, remove shifts, swap and edit shifts easily. You can also very easily time track employees, which makes payroll much easier. Cons The mobile app vs desktop experience is a bit different, and I found notifications hard to manage sometimes. Review Source CC Crystal C. Operations Manager Veterinary Used the software for: 1-2 years ### "Deputy Review" April 9, 2025 5.0 Wonderful! I would absolutely recommend it for companies with small pools of employees. Pros The month view of the schedule - as well as the easy ability to spot open shifts. Cons Unfortunately, the financial commitment to utilize Deputy was beyond our price point. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) The company was growing, and we needed the ability to have the scheduling process be a bit more automated. Review Source KW Katy W. Director, Talent Management Computer Software Used the software for: 6-12 months ### "Not Recommended for Remote Workforces" December 4, 2024 2.0 To be clear, Deputy is a lower-cost platform. We also selected this platform in a time crunch, so some of the things we've found most challenging would likely have been discovered in a due diligence process had we had more time. That can't be blamed on Deputy. However, the support (or lack thereof) and the constant glitches that no one can explain are just exhausting and I would absolutely pay more for a system that performed this basic functionality more reliably. Pros Deputy is a low-cost platform that provides a good amount of customization. As a multi-state employer, it was important for us to have timecard attestations that were customizable to ensure we were covering our bases for all State laws, and Deputy was one of the few platforms that we found that enabled us to customize that feature. There are a good amount of built-in features like State pay rules that help ensure compliance, as well. Cons Deputy is built for operations with physical locations - retail, food service, etc. We learned quickly that our remote workforce across multiple timezones created the need for multiple workarounds - for example, in order to schedule our support team in their local timezone, we had to create "areas" like Support EST, Support PST and so on. This makes creating a schedule a nightmare. The customer support from Deputy is honestly some of the worst I've ever encountered. Everything is chat/email based, you can't get anyone on the phone and their entire support function is offshored, so I find myself having to explain things repeatedly, and often end up without a resolution. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Justworks](https://www.capterra.com/p/223913/Justworks/) Reason for choosing Deputy The ability to create customized timesheet attestation statements which were a requirement for our Legal & Compliance team. Review Source AF Angelica F. Tutor Education Management Used the software for: 6-12 months ### "Convenient and Reliable Scheduling Tool" September 25, 2025 5.0 Overall, my experience with Deputy has been positive. It's user friendly, keeps track of important scheduling information, and makes managing shifts a lot easier compared to older systems. While there are occasional technical glitches, the benefits outweigh the drawbacks, and it's definitely a helpful tool for employees and managers alike. Pros I really liked how easy it was to clock in and out, request time off, and check my schedule. The app is simple to navigate and keeps everything in one place, which made it very convenient for staying on top of shifts. I also appreciated the notifications, since they helped me avoid missing any changes or updates. Cons Sometimes the app lagged or took a while to load, which was frustrating when I was in a rush. Also, there were times when schedule updates didn't show up right away, so I had to double-check with my manager. Review Source Tomoya K. Sales Representative Apparel & Fashion Used the software for: 2+ years ### "Deputy is a convenient and useful." December 27, 2025 5.0 I love the deputy platform. As an employee it is very convenient to know your schedule and clocking in and out of work. Pros I like how easy it is to use and understand the deputy platform. I used deputy with previous companies which i have worked for. Cons It takes a little while to learn the capabilities of the deputy platform. Features such as requesting a day off from your company will take navigating for a few days. Review Source LU Lia U. Owner Child Day Care Services Used the software for: 2+ years ### "DONT BOTHER" April 8, 2025 1.0 Ive used Deputy for almost as long as it has been around, and the customer services is absolutely disgraceful these days, you cant get support for account finance issues during weekends, and if you run a business that requires you access during the weekend tough shit. Pros NOTHING AT ALL, THE CUSTOMER SERVICE IS DISGRACEFUL Cons Customer Service is disgraceful, would not bother Switched from [RosterElf](https://www.capterra.com/p/171356/RosterElf/) Pricing and the customer service so far is amazing Review Source RZ Rae Z. CEO Food & Beverages Used the software for: 1-2 years ### "Deputy Review " February 28, 2025 3.0 Easy function, reliable scheduling, chat not the best Pros easy to navigate and launch for the team Cons the messaging/chat function was not that great or reliable Alternatives considered [Homebase](https://www.capterra.com/p/153076/Homebase/) Reason for choosing Deputy cost was the best for us and our crew size Switched from [7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/) wasn't happy with the functions and ease of use Review Source MP Mel P. Customer Service Entertainment Used the software for: 1-2 years ### "Easy and Simple" February 19, 2026 5.0 It was overall very positive! It's one of the best, if not the best tool I've used of its kind so far. Pros It was very easy to use and the user interface was simple for the user to figure things out their own. Offering and swapping shifts were a breeze. Cons I honestly can't think of anything negative about it since I last used it. Maybe it could add a dark mode. Review Source LO Lia O. Vice President Construction Used the software for: 2+ years ### "A Scheduling and Timesheet Dream" June 12, 2025 5.0 Very good. Used hourly at our company. Web based is essential for travelling crews, which is great for the office. Pros That I could schedule my employees and process payroll from one program. Fees are very affordable and the program is web based. Cons I do not like how it is mainly for restaurant industry; you should be able to choose your industry. Also, the app is glitchy sometimes. Review Source RJ Richard J. General Manager Education Management Used the software for: 2+ years ### "Reliable Scheduling Software" August 21, 2025 4.0 I've used Deputy in multiple organisations in restaurants, events and education settings over many years and it has always been pretty reliable, though I don't think it developed as quickly as other similar software packages and started to lag behind a bit. However, for the time I used it, it did what I needed it to. Pros Scheduling was the best aspect along with the cost reporting analysis. Timesheets and hours checking was OK. Cons Task setting wasn't that sophisticated but seemed to start to upgrade by the time I moved to other software, as did other features, but I'd already committed to change. Restrictive comms options. Review Source KG Kiri G. Director Retail Used the software for: 1-2 years ### "A robust system with lots of features" October 22, 2024 5.0 I use Deputy for rostering staff, processing time sheets and payroll and messaging the team. Pros Deputy is a robust rostering and payroll system with sections for tracking employee training and keeping documents safe. Cons It's expensive, as you pay per active user and there is a base charge as well. It adds up quickly! Alternatives considered [RosterElf](https://www.capterra.com/p/171356/RosterElf/) Reason for choosing Deputy The interface is more user friendly, and feels more intuitive. Review Source PS Pawel S. Head of Retail Retail Used the software for: Less than 6 months ### "Solid choice for scheduling staff" December 15, 2024 4.0 Overall the software worked fine and the team got used to it quite quickly Pros The UI seems to be quite good and the core functions are working fine. Cons I think some functionality could be improved Switched from [Rotageek](https://www.capterra.com/p/162513/RotaGeek/) Price was the key factor but also similar features Review Source UC Utsav C. Head Chef Hospitality Used the software for: 2+ years ### "Love it. Great Product. Highly Recommended. " May 19, 2023 5.0 Pros I have to create rosters, manage timesheets, monitor lot of activities including labour percentages and all and deputy provides such an easy and user friendly way of doing all that I do. Copying and pasting shifts is a joy. Overall user experience is great for me. Cons Not that I remember in specific. However, total labour cost tracking mechanism like Employment Hero's would be a plus. Switched from [Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/) Employment hero was too messed up, not clean interface, no copy paste options for schedules. Review Source Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "Staff adore Deputy's reduced office time!" March 14, 2023 4.0 Because it is hosted on the cloud, managers can use it from any location with an internet connection. ADP's timekeeping module makes it difficult to adjust shifts when workers are asked to report earlier or stay later for work. Pros Provides access to shift scheduling, staff attendance and punctuality records, and time off analysis reports for management. Unlike ADP's time tracking module, we don't add pay rates in Deputy so managers can utilize it without accessing confidential information. Cons Given that we have many offices in each state, and that our employees often split their time between offices in different states, keeping track of everyone's whereabouts may be a bit of a challenge. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) I like that the iPad can be used in a variety of ways by different employees, is inexpensive, and requires less upkeep than a traditional "timeclock" gadget. The alert system for instant messages needs some work. Review Source JL Jane L. Business development manager Hospitality Used the software for: 6-12 months ### "Built for Hospitality" May 24, 2023 5.0 Overall great, and the staff love it. Pros Deputy is very user-friendly and well-designed for users at every level. We love the app the the accessibility that it offers (and is expected by) our staff. The onboarding feature is great - it has really streamlined our onboarding process. Cons The newsfeed is handy but lacks functionality; you can attach a document, but we REALLY need a place to store company documents such as policies and handbooks so they can be easily referred to by staff (we currently have to email them). In order to meet the key needs of the customers, Deputy should implement this feature ASAP - please!! Alternatives considered [Humanforce](https://www.capterra.com/p/122077/Humanforce/) Reason for choosing Deputy We were a Deputy user 3 years ago, then we changed to Ento for 2 years and now we're back to Deputy. The last time we used Deputy, it lacked the functionality we required to accurately communicate payroll info - this has since been fixed, so we're back. We miss the 'documents' function that Ento offered (see my comment above). Review Source Jessica D. Game Programmer Computer Software Used the software for: 1-2 years ### "Deputy solves scheduling and timesheet issues" February 7, 2023 4.0 As a company in a dynamic business, we use Deputy to track employee hours, breaks, meals, and vacation requests. It's convenient to set up a time. We make good use of the ability to choose from several locations as well as the News Feed. They like how simple it is to use. Pros User friendliness of the interface is high. It gives just enough information to make decisions, without overwhelming the reader with facts that are unrelated to the topic at hand. Cons The inflexibility of Deputy's design architecture means that users cannot alter the interface's appearance. It would be convenient if each user could customize their own color scheme and background image. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Planning is far less difficult than with other people. Our continued use of Deputy is largely attributable to the News Feed. The website and mobile app are both very user-friendly. Helpful for punching in and out, determining how long lunch breaks should be, and other workplace timekeeping needs. It's simple to track down needed paperwork. Review Source JM Jeremiah M. Chief of operation Security and Investigations Used the software for: 1-2 years ### "The best out there " May 22, 2025 5.0 Awesome great fantastic perfect I have no complaints at all . Please keep up the great work don’t change Pros Honestly everything I have no complaints at all it’s the best app I’ve ever used as an employee and admin Cons The cost a month , that’s all I can think of and that’s me grasping at straws. It’s really a great app Review Source LN Lori N. Owner Retail Used the software for: 1-2 years ### "All your scheduling needs in one place! " March 22, 2025 5.0 Overall, Deputy delivered everything they promised very well! Its the perfect app for streamlining team scheduling and keeping track of timesheets easily! Deputy saved me a ton of time with keeping track of scheduling needs, time off requests, and logging employee timecards! Pros Deputy is a great tool for communicating with your team and managing their scheduling and timesheets! Cons Deputy has limited features for the price when compared to other platforms in the same segment. Review Source WO Wendy O. HR officer Banking Used the software for: Less than 6 months ### "Deputy Review " December 7, 2025 5.0 Overall great experience and our records where kept secured and the customer support was always available Pros Great value for money and the clock and times was very effective that it helps witn efficient time tracking Cons The employee management tool was a little too cumbersome and the user access was always breaking and needed regular fix Review Source JL Janne L. Finance and Commerce Leisure, Travel & Tourism Used the software for: 1-2 years ### "team organization" October 22, 2024 4.0 It makes it easy to see the shift schedule from the application and thus have a clearer and more detailed work organization Pros I find it a very useful platform where you can see the scheduled shifts and work schedules where you can have a perfect organization of time in the teams having the adequate control for the programming and assistance. The schedule can be viewed a month in advance and it also satisfies me to be able to organize myself in my other tasks and not cross times with my work Cons I like it and I find it useful, nothing has failed me since its installation Review Source AS Alex S. Recruitment Sourcing Specialist Human Resources Used the software for: 6-12 months ### "Deputy Review" October 29, 2024 5.0 My overall experience was positive. As an employee it made it easy for me to track my timesheets Pros What I liked most about Deputy was the ability to clock in and out easily. It was also helpful that I was able to check my previous timesheets Cons What I liked least about Deputy was that it wouldn't let me clock into work anymore than 5 minutes before my shift. Review Source CS Carlos S. Director Warehousing Used the software for: 1-2 years ### "Good Tool for Shift Management " November 10, 2024 4.0 Pros Time management for shift, news feed for internal communications and ease of shift set ups. Easy to use phone app for leaders and team members. Cons Integration with other tools , need to manually cancel shift to not accrue points Review Source DR Desi R. Financial Broker Financial Services Used the software for: 1-2 years ### "Deputy Review" October 10, 2024 5.0 Pros you can chat, schedule, and company blast if you need to Cons when some people dont respond and or the app may just simply need to be updated for bugs Review Source Anthony R. finance and international business Food & Beverages Used the software for: 1-2 years ### "allows for more accomplished work" June 27, 2024 5.0 It allows me to have order and coordination in all my work, using this platform I do not have to move to others causing confusion Pros It is a platform with multiple very nice functions for my work that benefit me in monitoring and planning, its system is very easy to use and that has allowed me to have a more professional development in my area by presenting projects in the estimated times with on-time monitoring real where I can have control of the evolution and update. and also helps me with the coordination of schedules, shifts and total hours worked Cons It has been completely to my liking and there are no bad dislikes or bad flaws, I like everything and I feel happy using it Review Source GT Grace T. Copyed Publishing Used the software for: I used a free trial ### "Rostering by AI" February 18, 2022 4.0 Definitely would recommend this for companies that have shift work. The fee is not that expensive especially if it replaces an admin or HR person toiling over complicated rosters for days on end. Pros I felt it was important that our company, or at least my department, moved into the 21st century. We had highly paid managers AND an admin person wasting an entire day or more doing a roster for 10-person teams each month. I tinkered around with it, putting in preferred shifts for each staffer, which busy days in the week we needed more staff, their off day preferences, the minimum amount of time between shifts, how many days a month some of the contract staff worked, etc, then let Deputy do its AI thing and automatically come up with a proposed roster. You can run it a few times to come up with different schedules, if the first time doesn't look ideal. Then it can be exported IIRC (or copied and pasted) including to excel (because "that's how we do things here" — people were just more used to viewing their roster on a spreadsheet, sigh). The best part is, once you set most of the parameters, subsequent rostering is a breeze. Users can log in to put in their own leave dates ahead of time. IIRC they can also request among each other to change shifts. During the trial, tech support was super responsive and even helped customise the backend of my account to allow a certain permutation we needed. Overall I really liked Deputy. Very regretfully, it was not adopted by my company. It didn't make it past my supervisor level as he felt that there would be management resistance to paying monthly for this service. Cons Nothing really. It took time to figure out what parameters had to be input because my test team's roster had 5 different shift types over 7 days a week, and different people had different preferences for their rosters. It wasn't impossible to set Deputy up for this, but it was not straightforward (nothing to do with Deputy). It also seemed at first like Deputy was more set up for people to go in and grab the shifts they wanted. But I could ignore that and run the scheduler to get rosters done quite quickly after a while. It could take a bit of time for the automated scheduler to do its thing. But still much faster and fewer errors than human effort. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Because Excel was manual rostering! Review Source Similar Products Featured