--- title: "Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Deputy the right Time Tracking solution for you? Explore 774 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167811/Deputy/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Deputy 4.6 (774) [View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Deputy Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The app offers strong functionality for scheduling, timekeeping, and staff management. While there was a learning curve at first, it performed well once set up and in regular use.“ April 20, 2026 ND Nicole D ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “There is a clause in the terms and conditions that you cannot do a class action and their compensation for errors is $100“ May 27, 2026 MG Moran G Mobile Marketing LeadConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “Deputy ensures that workflow continues smoothly when rescheduling, allowing us to avoid tasks being affected, and find alternative solutions to achieve the required compliance.“ January 5, 2025 Portia A NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the app can be a bit slow or glitchy, especially when trying to load shifts.“ April 8, 2026 YM Yasmin M Administrative AssistantRetail, 11 - 50 employeesUsed the software for: 1-2 years. “It is a dependable tool that supports effective workforce management in a professional setting.“ April 6, 2026 LU Lia U OwnerChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “Ive used Deputy for almost as long as it has been around, and the customer services is absolutely disgraceful these days, you cant get support for account finance issues during weekends, and if you run a business that requires you access during the weekend tough shit.“ April 8, 2025 Portia A NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “It’s a helpful tool for both staff and managers, even though there are small areas that could be improved.“ April 8, 2026 ND Nicole D ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “There is ZERO customer service and ZERO recourse to get any of the money back overpaid to staff.“ May 27, 2026 ## Showing most helpful reviews Showing 1-25 of 774 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tomoya K. Sales Representative Apparel & Fashion Used the software for: 2+ years ### "Deputy is a convenient and useful." December 27, 2025 5.0 I love the deputy platform. As an employee it is very convenient to know your schedule and clocking in and out of work. Pros I like how easy it is to use and understand the deputy platform. I used deputy with previous companies which i have worked for. Cons It takes a little while to learn the capabilities of the deputy platform. Features such as requesting a day off from your company will take navigating for a few days. Review Source MD Max D. Night Audit Hospitality Used the software for: 6-12 months ### "Good value and secure, but payrooll accuracy needs improvement" April 23, 2026 5.0 Overall, Deputy is a useful workforce management tool that improves scheduling efficiency and team organization. It provides good value for money and security when everything runs smoothly and offers a secure environment for managing employee information. However, improving accuracy in time tracking and making payroll calculations clearer would significantly enhance trust and reliability in the sytem. Pros Deputy is very user-friendly and makes scheduling and time tracking straightforward. The mobile app is convenient for clocking in and out, and schedules are clearly displayed, which helps reduce confusion. I also appreciate how it centralizes shift management , making communication between staff and management more efficient. From a value-for-money perpective, it offers solid features for managing teams and reducing manual scheduling work. Cons The main downside is occasional inaccuracies in time tracking and total hour calcutions. The pay and payment process could be more transparent, especially when reviewing total hours before payroll is finalized. Additionally, customer support response times could be improved, and some features feel restricted depending on user access levels. Review Source VR Verified Reviewer GM Retail Used the software for: 2+ years ### "I itially ok but we outgrew it" August 8, 2025 3.0 Initially Deputy met our busi ess needs but as we grey it could not keep up necessitating us to switch providers. Pros Super easy interface for employees to use but feature add did not keep up with competitors in the market considering the price point Cons Integration with Xero was limiting to ensure payrol was run correctly without errors. Sometimes very slow to load. Review Source YM Yasmin M. Administrative Assistant Retail Used the software for: 1-2 years ### "Reliable and User-Friendly Scheduling Software" April 6, 2026 5.0 Overall, my experience with Deputy has been very positive. The platform provides a comprehensive and efficient solution for managing schedules, tracking employee hours, and maintaining clear communication within a team. Its user-friendly design reduces the learning curve and allows both managers and employees to navigate the system with ease. Despite some minor technical limitations, Deputy consistently delivers on its core functionalities and contributes to a more organized and productive workflow. It is a dependable tool that supports effective workforce management in a professional setting. Pros Deputy is really easy to use and saves a lot of time. I especially like the mobile app and how simple it is to manage schedules and shifts. I liked how user-friendly and intuitive Deputy is. It makes scheduling shifts, tracking hours, and managing team availability really simple. The ability for employees to swap shifts and communicate within the app also improves team coordination Cons At times, certain features aren’t very intuitive, especially for new users. It can take some time to fully understand all the tools and settings. I wish there was a different view for monthly schedules as well. Review Source AF Angelica F. Tutor Education Management Used the software for: 6-12 months ### "Convenient and Reliable Scheduling Tool" September 25, 2025 5.0 Overall, my experience with Deputy has been positive. It's user friendly, keeps track of important scheduling information, and makes managing shifts a lot easier compared to older systems. While there are occasional technical glitches, the benefits outweigh the drawbacks, and it's definitely a helpful tool for employees and managers alike. Pros I really liked how easy it was to clock in and out, request time off, and check my schedule. The app is simple to navigate and keeps everything in one place, which made it very convenient for staying on top of shifts. I also appreciated the notifications, since they helped me avoid missing any changes or updates. Cons Sometimes the app lagged or took a while to load, which was frustrating when I was in a rush. Also, there were times when schedule updates didn't show up right away, so I had to double-check with my manager. Review Source CR Charly R. OPS Manager Hospitality Used the software for: 1-2 years ### "Deputy , a must to use" March 4, 2026 5.0 I will certainly give a 9.5/10 to deputy , not just a big fan of the last update for timesheet approvals Pros Ib been using Deputy since years , its convenient and efficient , might not be the cheapest in the market but certainly the best Cons The user platform is really quick to get the hang of , you can transform everything to excel spreadsheet too which fits how we run our businesses Alternatives considered [Tanda](https://www.capterra.com/p/143817/Tanda/) Reason for choosing Deputy iv used deputy before the rep came to see me Review Source MP Mel P. Customer Service Entertainment Used the software for: 1-2 years ### "Easy and Simple" February 19, 2026 5.0 It was overall very positive! It's one of the best, if not the best tool I've used of its kind so far. Pros It was very easy to use and the user interface was simple for the user to figure things out their own. Offering and swapping shifts were a breeze. Cons I honestly can't think of anything negative about it since I last used it. Maybe it could add a dark mode. Review Source MG Maxx G. Inventory Manager Retail Used the software for: 1-2 years ### "Simple Software that gets the job done" November 26, 2025 4.0 I personally never had any issues using deputy my company just decided to switch softwares to match what others building in the company were using. Pros Easy to use software for clocking in and out for employees. Simple for admin users to make adjustments needed. Cons When my team used it the time clock did not sync up with the app perfectly and sometimes was a bit of a lag. Review Source WO Wendy O. HR officer Banking Used the software for: Less than 6 months ### "Deputy Review " December 7, 2025 5.0 Overall great experience and our records where kept secured and the customer support was always available Pros Great value for money and the clock and times was very effective that it helps witn efficient time tracking Cons The employee management tool was a little too cumbersome and the user access was always breaking and needed regular fix Review Source RS Radha S. Legal Assistant Legal Services Used the software for: Less than 6 months ### "A Strong App for Shift and Time Management" April 20, 2026 5.0 My overall experience with Deputy was good. The app offers strong functionality for scheduling, timekeeping, and staff management. While there was a learning curve at first, it performed well once set up and in regular use. Pros I liked how user‑friendly the Deputy app is. It made scheduling, clock‑ins, and team communication easy to manage, and the real‑time updates were especially helpful. Cons At times, the app could feel a bit complex for simple tasks, and some features required extra steps. It took a bit of time to fully get comfortable with all the functionality. Review Source KW Katy W. Director, Talent Management Computer Software Used the software for: 6-12 months ### "Not Recommended for Remote Workforces" December 4, 2024 2.0 To be clear, Deputy is a lower-cost platform. We also selected this platform in a time crunch, so some of the things we've found most challenging would likely have been discovered in a due diligence process had we had more time. That can't be blamed on Deputy. However, the support (or lack thereof) and the constant glitches that no one can explain are just exhausting and I would absolutely pay more for a system that performed this basic functionality more reliably. Pros Deputy is a low-cost platform that provides a good amount of customization. As a multi-state employer, it was important for us to have timecard attestations that were customizable to ensure we were covering our bases for all State laws, and Deputy was one of the few platforms that we found that enabled us to customize that feature. There are a good amount of built-in features like State pay rules that help ensure compliance, as well. Cons Deputy is built for operations with physical locations - retail, food service, etc. We learned quickly that our remote workforce across multiple timezones created the need for multiple workarounds - for example, in order to schedule our support team in their local timezone, we had to create "areas" like Support EST, Support PST and so on. This makes creating a schedule a nightmare. The customer support from Deputy is honestly some of the worst I've ever encountered. Everything is chat/email based, you can't get anyone on the phone and their entire support function is offshored, so I find myself having to explain things repeatedly, and often end up without a resolution. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Justworks](https://www.capterra.com/p/223913/Justworks/) Reason for choosing Deputy The ability to create customized timesheet attestation statements which were a requirement for our Legal & Compliance team. Review Source UC Utsav C. Head Chef Hospitality Used the software for: 2+ years ### "Love it. Great Product. Highly Recommended. " May 19, 2023 5.0 Pros I have to create rosters, manage timesheets, monitor lot of activities including labour percentages and all and deputy provides such an easy and user friendly way of doing all that I do. Copying and pasting shifts is a joy. Overall user experience is great for me. Cons Not that I remember in specific. However, total labour cost tracking mechanism like Employment Hero's would be a plus. Switched from [Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/) Employment hero was too messed up, not clean interface, no copy paste options for schedules. Review Source HT Heather T. Company Director Food & Beverages Used the software for: 2+ years ### "Deputy Helped us to go Paperless " September 26, 2022 5.0 Since implementing deputy payroll is more accurate, we save at least 35 hours of manual labour per week and we use 65% less paper. Pros Ease of use and security for each member of staff. With the addition of the onboarding facility Deputy has become a vital part of our operation. Cons I wish the scheduling facility was easier to use on a mobile or tablet. As I spend most of my life on the move this would be perfect. Alternatives considered [Time Tracker by eBillity](https://www.capterra.com/p/122309/eBillity-Time-Tracker/) Reason for choosing Deputy Deputy customer service, cost, functionality and security features. Review Source JL Jane L. Business development manager Hospitality Used the software for: 6-12 months ### "Built for Hospitality" May 24, 2023 5.0 Overall great, and the staff love it. Pros Deputy is very user-friendly and well-designed for users at every level. We love the app the the accessibility that it offers (and is expected by) our staff. The onboarding feature is great - it has really streamlined our onboarding process. Cons The newsfeed is handy but lacks functionality; you can attach a document, but we REALLY need a place to store company documents such as policies and handbooks so they can be easily referred to by staff (we currently have to email them). In order to meet the key needs of the customers, Deputy should implement this feature ASAP - please!! Alternatives considered [Humanforce](https://www.capterra.com/p/122077/Humanforce/) Reason for choosing Deputy We were a Deputy user 3 years ago, then we changed to Ento for 2 years and now we're back to Deputy. The last time we used Deputy, it lacked the functionality we required to accurately communicate payroll info - this has since been fixed, so we're back. We miss the 'documents' function that Ento offered (see my comment above). Review Source LN Lori N. Owner Retail Used the software for: 1-2 years ### "All your scheduling needs in one place! " March 22, 2025 5.0 Overall, Deputy delivered everything they promised very well! Its the perfect app for streamlining team scheduling and keeping track of timesheets easily! Deputy saved me a ton of time with keeping track of scheduling needs, time off requests, and logging employee timecards! Pros Deputy is a great tool for communicating with your team and managing their scheduling and timesheets! Cons Deputy has limited features for the price when compared to other platforms in the same segment. Review Source AB Amile B. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Useful for SMES like restaurants, Agencies, seller shops, Gyms etc." January 18, 2025 5.0 Deputy is very useful specially for business who has a casual employees, contractors or under agencies with shift to shift pay basis. You can manage your people wisely from the term itself, deputy rostering management. Pros Deputy links timesheets to payroll system. Also, you can keep track with lates, absences, time offs, and most importantly the timesheet approvals before finalising shifts for payroll. Cons I didn’t like the view of the scheduling if you have multiple locations or areas. But it’s very minimal. The prior view before the latest update was better in my own perspective. Also, I didn’t like the leave options available to manually input the times starts and ends, instead of just inputting the total hours of the day. Review Source AE Amrith E. Presenter Education Management Used the software for: 1-2 years ### "Flexible and easy shift coverage at its best" February 11, 2025 5.0 Smooth, easy to navigate, and a good broad view to help with scheduling Pros Great for managing work schedule and appointments Cons No cons to be honest, did everything it needed to really well Review Source MC Michael C. Driller Construction Used the software for: 2+ years ### "Deputy review" December 20, 2024 5.0 Pros Easy to use, clear layout. Regularly updated Cons Deputy lacks some aspects within my industry that other apps have Review Source DJ Derek J. Owner Recreational Facilities and Services Used the software for: 2+ years ### "One of the best Scheduling tools" November 1, 2024 5.0 This is a great tool for scheduling that prevents confusion and makes the workplace feel more fair and interconnected. Pros Deputy makes communication, scheduling, payroll budgeting, and so much more wicked easy! The mobile app and website allow for there to be no communication, and everyone has access anytime they need or want. Leave management is also a lot easier! Cons Sometimes the leave accrual can be a little difficult to set up properly, requiring some reconciliation between our payroll provider and it's figures. I wish they had a working integration with Paychex that didn't require paying Paychex. Some staff have difficulty receiving push notifications, but there are also texts and email notification, and the interface can be a little confusing for first time users. The automations for scheduling are difficult to set up and usually don't work with complex scheduling requirements. Review Source VO Vera O. Student E-Learning Used the software for: Less than 6 months ### "Deputy average performance " December 19, 2024 5.0 Somewhat satisfactory performance as not every need was met. Pros Ability to see my rota and who’s on shift with me. Cons Difficulty putting in holidays on the app. Review Source CS Carlos S. Director Warehousing Used the software for: 1-2 years ### "Good Tool for Shift Management " November 10, 2024 4.0 Pros Time management for shift, news feed for internal communications and ease of shift set ups. Easy to use phone app for leaders and team members. Cons Integration with other tools , need to manually cancel shift to not accrue points Review Source TO Trent O. Director Security and Investigations Used the software for: 2+ years ### "Deceptive conduct " June 22, 2023 1.0 Support team use email only. Most support issues are flicked back to the help videos and everything else you are told "we'll request this feature be added". It never is Pros Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software. Cons Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software. Review Source JB Julie B. CEO/DON Hospital & Health Care Used the software for: 2+ years ### "Worst customer support ever" January 18, 2022 3.0 Pros It is easy to schedule, roster available on smart phone and has a time clock system so employee work hours can be tracked and monitored. Cons If a software is going to suit many businesses (as advertised) the company needs to be open to discussions with all types of businesses so that the software is adaptable. This does not happen. The customer support is atrocious. You get a robot answering then a online chat forum. It is time consuming to interact with this forum - they waste time repeating your questions, responses are very condescending, they have no power to make any changes. For example, I have for the last month requested that someone from the country I live in and is involved with the software design(and therefore have the ability to make changes) contact me (?telephone) I have finally been told that even if they call they will not be from within the country I live in - and therefore are just one level higher in the overseas call centre. One frustrating example - the time clock system is an important part of any rostering system - and they have just issued a new feature where staff can clock in and out from home, without any consultation or ability to turn off this feature. While this may suit some businesses it does not suit mine and I am sure I am not alone. Unfortunately this leaves the door open for staff to be fraudulent and defeats the purpose of a clock on/clock off system. Review Source rachael C. Australia & New Zealand Payroll officer Leisure, Travel & Tourism Used the software for: 1-2 years ### "Outstanding Customer Support" November 10, 2016 4.0 Since implementing deputy towards the end of 2015 in our business, I have worked closely with Jake and Joseph on making the system work with ease and ensure we are using the system to its potential. Our business has a high turnover of transient employees who work varied hours and days of work which makes it hard for our managers to roster efficiently. The team at Deputy have worked with us to add custom features which can help with our daily struggles in turn saving us time and money by being able to roster effectively and ensure we are being compliant at each step. As the Payroll officer for our Australian and New Zealand region, Deputy have allowed me to streamline the fortnightly payroll process. Removed the need for any manual inputting, in turn ensuring we have time for quality checks, within our limited time constraints on payroll day. We are a fast paced business and this system works extremely well for our managers creating and publishing the rosters, as well as confirming timesheets. Pros Worked closely with our team to add additional features required Fast response time Realistic time-frames Great problem solving skills, and solutions Helps with rostering efficiently, Forecast of costs, Ensures Compliance Reporting functions Payroll inputting has reduced from 1.5 days to 1Hrs due to new seamless payroll integration New upgrade of system is more user friendly and responsive Cons More updates on system features/upgrades to come More training for Support staff on system set up Doesn't do 'Modern award' interpretation. Although we have now got the system to interpret the Award this was a lot of custom features we worked with the Development team on. Review Source Anthony M. Manager - Vending Operations Publishing Used the software for: 1-2 years ### "Reduce scheduling time impact on your business" January 27, 2017 4.0 We have over 170 staff in 6 regions nationally. We are looking to expand this to our international teams. We operate event merchandising at venues all around the country, however, we cannot install fixed hardware to have our team clock on and off for their shifts. The Deputy experience for our team created greater transparency and opened up a more robust communication culture. We operate under 3 awards across the business based on location and our team can work in multiple locations, so we needed to develop a script to understand how all the awards needed to interact with each other. Thanks to the thorough API library we were able to completely customize scripts and reports to cut our timesheet approval experience to less than 1 hour on a Monday and the payroll team was able to free up 2 entire days from their week. Our rostering team has been able to reduce the time working on roster production to 2 days and maintenance of the rosters has become a much more simple task - this can often be done in the app! Deputy has allowed our business to scale without increasing our scheduling workload. We have expanded our operations team to focus on our business practices and service delivery and because Deputy is part of our team now we have far greater visibility than ever before without additional time invested. Pros No fixed hardware required Scalability News Feed has our team communicating more openly Custom Reporting Award Interpretation - Once scripts written (we run with 3 different awards) App Experience Quick Payroll/Timesheet Approvals Cons Integration of Enterprise Version with Basic Version - Particularly Locations do not pick up the same address fields. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.