--- title: "Deputy Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Deputy the right Time Tracking solution for you? Explore 775 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167811/Deputy/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Deputy 4.6 (813) [View alternatives](https://www.capterra.com/p/167811/Deputy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Deputy Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The app offers strong functionality for scheduling, timekeeping, and staff management. While there was a learning curve at first, it performed well once set up and in regular use.“ April 20, 2026 ND Nicole D ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “There is a clause in the terms and conditions that you cannot do a class action and their compensation for errors is $100“ May 27, 2026 MG Moran G Mobile Marketing LeadConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “Deputy ensures that workflow continues smoothly when rescheduling, allowing us to avoid tasks being affected, and find alternative solutions to achieve the required compliance.“ January 5, 2025 LU Lia U OwnerChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “Ive used Deputy for almost as long as it has been around, and the customer services is absolutely disgraceful these days, you cant get support for account finance issues during weekends, and if you run a business that requires you access during the weekend tough shit.“ April 8, 2025 LN Lori N OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “Deputy saved me a ton of time with keeping track of scheduling needs, time off requests, and logging employee timecards!“ March 22, 2025 ND Nicole D ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “There is ZERO customer service and ZERO recourse to get any of the money back overpaid to staff.“ May 27, 2026 YM Yasmin M Administrative AssistantRetail, 11 - 50 employeesUsed the software for: 1-2 years. “It is a dependable tool that supports effective workforce management in a professional setting.“ April 6, 2026 MG Maxx G Inventory ManagerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “When my team used it the time clock did not sync up with the app perfectly and sometimes was a bit of a lag.“ November 26, 2025 ## Showing most helpful reviews Showing 1-25 of 813 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Holly M. Cafe Supervisor Used the software for: 3-5 years ### "Simple UI Makes Shift Swaps, Time Off, and Supervision Easy" November 12, 2026 5.0 The calendar of shifts that are upcoming for all staff is allowing us to pre-plan roles within the cafe each day. Pros The user interface is simple. Shift swapping and requesting time off is straightforward. Seeing all my allocated shifts and being able to see who else is clocked in makes my job as supervisor easier. Cons Leave and Availability being in the same time off category makes it confusing to know which option to select. Notifications for staff within the chat room should pop up as soon as you open the app so that staff don’t miss important information. Review Source Vighnesh K. ### "Easy Scheduling and Staff Communication, with a Shift-Editing Hiccup" November 11, 2026 5.0 I use Deputy to build the roster and reduce my time planning it. Pros I use Deputy to build my workplace’s weekly roster, and it helps me communicate upcoming shifts to staff. I can reach them by email, call, or message when needed, and it takes less time to plan the roster. I like having everything easily accessible in one app, especially the feeds. The initial setup was really easy. Cons I recently found that after I approve a shift, I’m not able to change the employee’s shift, and I don’t know why. Review Source Lezyl V. bookkeeper Used the software for: 1-3 years ### "Efficient Workforce Management and Monitoring to Improve Daily Operations" November 10, 2026 4.0 Employees schedule and site location that properly recorded where I can import it to Xero with the correct details Pros Employee Scheduling, time and attendance tracking, leave request and creating profile of employees Cons Additional cost subscriptions, limitations in mobile Review Source Richard C. Pharmacist in Charge Used the software for: Less than 1 year ### "Easy-to-See Staff Scheduling That Helps Spot Clashes Fast" November 10, 2026 4.0 It helps me solve staff rostering for the business I manage, and it also keeps me notified about any new happenings in the workplace. On top of that, it makes it easier to manage people’s leave requests. Pros It helps organise all staff in an easy-to-see format, and it also makes it easier to spot any clashes in staff organisation. Cons Sometimes it can feel a little laggy when I’m adjusting or copying multiple staff members at the same time. Also, the integration with other apps could be more refined, because it can end up looking messy when cross-linking it with another app. Review Source Emily R. ### "Easy-to-Use Rostering with Seamless Payroll Integration" November 9, 2026 4.5 I use Deputy for staff rostering; it’s a really simple, easy-to-use app, and it makes sending timesheets through to payment software seamless. Pros I find Deputy simple and easy to use for staff rostering. Everything is well laid out, it’s easy to learn, and it isn’t overcomplicated while still having the functionality I need in a rostering app. Timesheets going through to payment software is seamless. I’ve had an easy time using it across different workplaces and industries, and I find it well-rounded. Setup was extremely easy—like a snap of the fingers. Cons I think Deputy could use just little bug fixes, though I haven't experienced too many issues with it, truth be told. Review Source sR swasidh R. Venue manager Used the software for: 1-3 years ### "Copy-Paste Shifts and Leave Requests Made Easy" November 9, 2026 4.0 The weekly schedule is less hassle with copy paste option and it helps me keep track of staff unavailable days as it flags them and allows me to plan ahead Pros Copy pasting shifts and leave requests and weather forecast Cons Automatic approval of time sheets when someone will clock off the approval is a hassle Review Source TL Tyler L. Team leader Used the software for: Less than 1 year ### "Easy Scheduling and Instant Workflow, but Phone Accessibility Needs Work" November 9, 2026 3.5 Rostering, people call in sick and it has made it easier to find workers with availability. Pros Easy Scheduling, clear presentation and instant workflow. Cons Phone accessibility, it is very limited compared to the computer. Review Source Kaylee D. ### "Easy Shift Tracking and Timekeeping, No Hassle" November 8, 2026 5.0 I use Deputy to view my shifts and rosters easily and efficiently, update my availability, and see my timesheets. I like how simple it is to clock in and out and adjust my timesheets if necessary. Pros I can see my rosters easily and efficiently. I like how simple it is to clock in and out and adjust my timesheets if needed. The initial setup was very easy. Cons N/A Review Source Rosie B. Coach Used the software for: Less than 1 year ### "Helpful Shift Login Reminders That Keep Me on Track" November 6, 2026 5.0 I can easily see all my shifts for the week in one place. Pros The reminders to log in for upcoming shift Cons So far I haven’t encountered anything I dislike Review Source Paul H. Supervisor Operations Used the software for: Less than 1 year ### "Exhibition Supervisor" November 5, 2026 4.0 Can clearly navigate who is rostered when to spot any holes in roster. Easy to see who is on break in real time Pros Ease of scrolling through scheduling for future rosters, check in check out functionality, intuitive interface Cons When I click on a staff profile via a shift it asks if I want to reassign that shift. Could easily make an error Review Source Deputy head of visitor operations 3.0 November 11, 2026 AI summary based on a full review This tool provides a straightforward and efficient experience for scheduling, which is a significant advantage. Nonetheless, the absence of HR and payroll capabilities is a notable limitation. Log in to unlock the full review, detailed ratings, and pros & cons Store manager Used the software for: 3-5 years 4.5 November 10, 2026 AI summary based on a full review This tool streamlines daily scheduling with its intuitive interface and customizable options, making it a great alternative to paper calendars. A minor limitation is the difficulty in adjusting employee clock-in/out times when they forget. Log in to unlock the full review, detailed ratings, and pros & cons CEO Used the software for: 5+ years 5.0 November 10, 2026 AI summary based on a full review The facial recognition capability of Deputy greatly improves the efficiency of clocking in, saving time for both employees and administrators. A limitation is that admins must wait until 15 minutes before a shift ends to close out an employee's time, which can complicate payroll processes. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 4.5 November 10, 2026 AI summary based on a full review Deputy provides practical benefits for managing staffing, particularly during shortages, by allowing easy visibility of shifts and leave. Currently, there are no reported limitations with the software. Log in to unlock the full review, detailed ratings, and pros & cons Executive Chef Used the software for: 3-5 years 4.0 November 10, 2026 AI summary based on a full review The software's friendly UI and continuous improvements provide a practical benefit for user interactions. Nonetheless, the reviewer mentioned that the shift notes could be clearer, which affects the approval process. Log in to unlock the full review, detailed ratings, and pros & cons Head chef Used the software for: 3-5 years 5.0 November 10, 2026 AI summary based on a full review Users benefit from having all necessary software in one place, which streamlines processes like rostering. The reviewer did not identify any drawbacks, highlighting the software's flawless performance. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 4.5 November 9, 2026 AI summary based on a full review Using Deputy simplifies the process of managing staff and budgets, with a clear view of who is on leave. There are currently no drawbacks mentioned regarding its functionality. Log in to unlock the full review, detailed ratings, and pros & cons OSHC Educator Used the software for: 3-5 years 5.0 November 9, 2026 AI summary based on a full review This tool excels in providing easy access to shifts and timesheets, which is beneficial for managing work schedules. The reviewer did not identify any limitations, highlighting its effectiveness. Log in to unlock the full review, detailed ratings, and pros & cons Manager Used the software for: 1-3 years 5.0 November 9, 2026 AI summary based on a full review Deputy provides a straightforward user experience and a range of impressive management features. There are no apparent drawbacks, as the reviewer expresses complete satisfaction with the software. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 9, 2026 AI summary based on a full review Deputy provides significant benefits in terms of organization and ease of use, making it a valuable tool for work. A drawback is the cumbersome process of changing from one company to another within the system. Log in to unlock the full review, detailed ratings, and pros & cons Sous chef Used the software for: Less than 1 year 5.0 November 9, 2026 AI summary based on a full review This tool greatly enhances efficiency in filling shifts, saving considerable time for users. However, the requirement to log in each time can be a minor inconvenience. Log in to unlock the full review, detailed ratings, and pros & cons Lead Business Analyst Used the software for: Less than 1 year 5.0 November 9, 2026 AI summary based on a full review The software provides a simple solution for timesheet approvals, making it a valuable asset for managers. A limitation is the lack of agent capabilities and the desire for automated timesheet processes. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 4.0 November 8, 2026 AI summary based on a full review The ease of scheduling in Deputy is a significant advantage, allowing for efficient updates to time cards. On the downside, there can be frustrating issues with staff not appearing on the schedule and problems with time card approvals. Log in to unlock the full review, detailed ratings, and pros & cons Head Chef Used the software for: 1-3 years 4.0 November 8, 2026 AI summary based on a full review This tool provides a pleasant user experience with its clean interface, allowing for efficient management of shifts and staff leave. A potential area for enhancement is the mobile roster management functionality. Log in to unlock the full review, detailed ratings, and pros & cons Supervisor Used the software for: Less than 1 year 5.0 November 6, 2026 AI summary based on a full review This tool simplifies shift management by allowing roster display in different formats, making it easier to assign personnel. The reviewer expressed that the deputy AI feature does not add value. 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