# AP Workflow Automation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AP Workflow Automation the right Billing and Invoicing solution for you? Explore 139 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167772/AP-Automation/reviews --- AP Workflow Automation 4.5 (139) [View alternatives](https://www.capterra.com/p/167772/AP-Automation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AP Workflow Automation Ease of use 4.3 Customer Service 4.8 ## Showing most helpful reviews Showing 1-25 of 139 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Randy R. IT Manager Automotive Used the software for: 2+ years ### "Great software, easy to configure and use. A lot of value for the money." November 1, 2017 5.0 Pros We have been an ACOM Solutions customer for almost 15 years. The software is easy to configure and use, especially with their newly improved EZDesigner Pro GUI software for Windows. The designer is intuitive and easy to learn. We are able to design forms and invoices quickly since the designer is WYSIWYG. (what you see is what you get). We use dozens of forms here at our company and we use ACOM's EzEmail module to deliver over 3,000 emails a day to our customers. These emails contain order acknowledgements and invoices at shipping time to keep our customers updated during the order fulfillment life cycle. We were able to deploy these functions in EzEmail in just a few hours. Cons The only complaint I can come up with is, I wish there was a better search function when working with emails. On rare occasions, someone will need an email resent and it's difficult to find the original email to queue up for resend. It would be handy to be able to search for wildcards in the subjects of the email. ACOM releases patches and enhancements to their software frequently, so I am hoping improved searching will be coming out in the near future. Otherwise I can't think of anything else negative to say about EzEmail and all of their other modules. Review Source Tony L. Systems Analyst Used the software for: 2+ years ### "Acom Check printing software has done a very good job for us for over 20 years." January 11, 2018 5.0 Great looking laser printed checks using blank check stock and secured digital signatures. Pros Reliable, Secure, Easy to understand and use, Knowledgeable, professional and friendly technical support. Cons It would help Acom keep customers who are downsizing and gain customers who are small businesses, if they had scale-able or progressive pricing based on use. That way loyal customers who are downsizing , can still afford the product, and small business customers could afford the product. Review Source AB Amber B. Staff Accountant Used the software for: 6-12 months ### "This has been a long process. We have had to have several changes to make the program work for us. " December 6, 2017 2.0 Pros With having 2 offices and being 2 hours apart this software has helped with the amount of invoices that we have to mail back and forth or email back and forth to get approvals. It is nice that invoices are now available to easily access for approvers even after the invoices have been paid. The software has helped cut down on the amount of paper we use and the amount of printing we have to do. One of the customer rep has been great, anytime we have needed something he has been readily available and if he was not going to be available, he made sure to let us know. Cons For the entire process to work, there are several pieces of software that our ap clerks have to access which causes a lot of confusion. There are a TON of steps and they have complained about the number of clicks they have to do to complete an invoice. I feel like there are several normal accounting practices that we had to have, the customer rep change the program to make work for. We have had to have about 4 different workflows created since the beginning, it doesn't seem to be an easy way to make changes to the workflows. Sometimes I feel like we will never be independent with this software, although it has been getting better. Our approvers have also complained about the number of clicks they have to see all the pieces (PO, invoice, and packing slip) we had to have a custom button/view built so that approvers only have to click on the button and see all the pieces, which they now love. This should be standard! I feel as if this software would be better suited for a smaller company, the Iowa Select has too many invoices and too many approvers for what this software was originally designed. I would have given more stars if the program started out what it is now after we had the customer rep make all the changes. Review Source Nihad A. VP of Information Systems Used the software for: 2+ years ### "We use ACOM software to print our checks. The software works very well and has performed flawlessly" November 13, 2017 5.0 Check printing automation and flexibility. Don't have to change paper stock. Laser print multiple accounts on check paper stock. Prints entire check with boxes, magnetic inc MICR etc. no pre printed stock needed. Pros Has all features you would need to print a check with or without a stub. We use it to print checks with different accounts and banks. Cons We don't have the GUI designer, that's why I gave 4 stars for ease of use. With the GUI designer (which I have seen demos of) it would be 5 stars. Review Source Wendell H. Database Administrator Used the software for: 2+ years ### "I maintain the forms that we use to from our AS400 " November 14, 2017 5.0 Pros It's trouble-free for me as the administrator for the most part. I have found their support to be top-notch, always getting a very fast response and satisfactory resolution by their experienced techs. Cons I'm hard pressed to think of something I don't like, other than the unavoidable dealing with the manipulations of various items on a form which are a part of any layout and design software Review Source Jeff T. IT Senior Programmer Analyst and Oracle Technical Site Lead Used the software for: 2+ years ### "A successful project implementation. Very easy to configure and implement in a short time." November 14, 2017 4.0 Quick implementation of ACH which was a driving requirement from our Corporate parent. Easy implementation and usage. Pros The software was very configurable which gave us a lot of flexibility to to meet the business requirements. Setup and overall security was very easy from an administration standpoint. User found the system easy to navigate and work with with a relatively short learning curve. Cons Are only issue was determining how to meet are segregation of duties requirement by limiting menu options. The software was designed to allow the same person to both manage the checkbook/user list and also authorize the ACH transaction. This was not possible in our environment so we worked with ACOM on a solution. Review Source Brandy M. Staff Accountant Used the software for: 2+ years ### "Very User Friendly" October 19, 2017 4.0 Automation Pros It is easy to get approvals electronically vs manually like we used to. It is also easy to see invoice copies fast! Cons It is a little bit of duplicate work, verifying information in readsoft then having to view it again in EZ. Review Source J. P. R. VP-CFO Farming Used the software for: 1-2 years ### "Does what we need - not a lot of frills, little rough around the edges, but great support. " October 24, 2017 4.0 quit filing and storing and matching documents. getting mid level managers involved in invoice approval Pros Cost is excellent. Support team is excellent. Does what it says it is going to do. Super reliable, no "surprises", no unexpected issues. Just solid software. Cons Ease of use is lacking. The basics are OK, but very Web 1.0. Interface needs to modernize, search needs to be MUCH easier. Lacks a lot of polish. Review Source Mandi C. PC/Telephony Specialist Mechanical or Industrial Engineering Used the software for: 2+ years ### "I personally don't use ACOM too often. I only enter it adjustments need to be made for check forms." April 27, 2018 4.0 I was able to easily change the check form. Tech support was helpful. I don't really use it other than when a form needs updated, which is about every five years...so I don't have a lot of experience with it. Pros I don't have a lot of experience with it. I only use it if somethign needs to be changed on the check form. For the post part its easy to figure out. Tech support is very helpful for the issues I need assistance with. Cons I don't like that it's "green screen". However, I'm not sure if there is a GUI interface to it. The green screen is just not as easy for me to use than what a GUI interface would be. Review Source Jerry C. Senior IS Manager Automotive Used the software for: 2+ years ### "Key software for our business" November 13, 2017 4.0 Pros ACOM is a straightforward and efficient application to use for all aspects of customer payments using both checks and EFT. It works very well with our Infor ERP system, letting us easily remap the system generated spool files to generate AP payments. Cons Some functions such as ACH and CPA (Canadian banks) have their features buried several menus deep which can make it challenging for the user to find Review Source RD Robert D. Buyer Food Production Used the software for: 2+ years ### "Overall my experience with ACOM is good and I've had positive results" October 19, 2017 4.0 Ease of invoice approval by multiple people in our organization. The ability to visually see an invoice that enters our AP software. Pros Ease of use, search features, minimal amount of down time problems. The ability to make certain changes such as PO number after an invoice is approved is a plus. Being able to use multiple criteria options in the search function makes finding invoices and / or PO's very easy. Seeing all of the approval process when checking on an invoice helps in determining where in the approval process an invoice is. Cons Not being able to index by multiple columns, ie by date and invoice number or date and location can sometimes be a problem. There are times that I need to search for a range of invoices over a specific period of time and then want this sorted by the date of the invoice and the location and I am not able to do this. Also having a feature to export all of the invoices in a specific sort to Excel would be a nice feature to have. There are times that I need a total amount of expenses on a PO for a location and I have to copy and past the data into Excel so I can have Excel sort by the PO number and give me a subtotal for each PO. Have an export function would make this easier to do. Review Source SC Steven C. Director of IT Wholesale Used the software for: 2+ years ### "Our company have been using many of ACOM products and we are very happy with the results." October 17, 2017 4.0 The software fulfilled the Business requirements for our company. Pros The products are easy to use and learn therefore training our IT team is always achieved. The number one quality ACOM has brought to our company is the outstanding support team. Especially the team leader which have not only treated each incident with the utmost attention but also displayed vast technical knowledge. On numerous occasions I have the privilege to work with him to resolve complex business requirements by contacting him which there were always time for our IT team. ACOM professional service is also an option for us to fast path some of our business requirements. Cons With one incident the ACOM software showed some incomparability when we upgraded our operating system which was a big headache but eventually resolved with the ACOM support team. The Dashboard page of the ACOM software showed some malfunctions which continue to exist. There may be a patch/fix for this but we have never applied. Review Source JM Jennifer M. Accounting Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Working with ACOM has been great - software could use some updates to the UI to help with ease ofuse" October 25, 2017 3.0 Pros That I can have invoices routed to managers for approval. All documents stored in one place. Cons The workflow updates. It is impossible for me to self manage our workflow with out getting someone involved from ACOM. It takes a long time to set up a work flow and if we have changes to budgetary approvals - a workflow needs to be changed and most of the time it is not just switching a person - but changing the workflow all together. Would also like it to be easier to upload items into the correct folders. There are many steps that have to be made to upload. Also - on the Process Flow page it would be nice to have more info about the invoice - IE. PO number, value, general description. This would aid approvers in the process and help expedite there approvals. Review Source VH Vonda H. Inventory Control Lead Used the software for: 1-2 years ### "ACOM has helped us completely streamline our Receiving / Invoice Approval / AP Process" October 17, 2017 5.0 Pros ACOM has helped us streamline our receiving process so that our inventory levels at our multiple locations are updated much more quickly and efficiently. Our system is now almost completely paperless. Its very easy to look up and review documents from months or weeks ago. All of our receivers and invoices are stored conveniently in one location. Invoices from vendors can be uploaded to the system immediately from emailed documents. Everyone in the company now has access to look up and research past receipts and invoices. We can keep track easily of invoices waiting to be approved for payment. ACOM has been extremely helpful and responsive in helping us customize the software to work with our business. Customer service and the response is outstanding. Review Source JV Jesus V. Sr. Programmer Analyst Used the software for: 2+ years ### "If work with Zachary Pitts a couple of times and everytime he has been very helpful." November 3, 2017 5.0 Pros We use only the forms product and it has worked from day one with no issues even after Zachary did the upgrade everything worked fine from the start. Cons No much here to say. It works great for us. Like I said with the Pros these has work since we install it and it has not given us any problems. Zachary is always very helpful when I reach out to him and get a quick response. So I would recommend this product to others which I have done several times. Maybe in the future we may look to use some of the other features that ACOM offers, but for now this has been the best . Review Source MW Melba W. EZCM Lead Consumer Services Used the software for: 2+ years ### "There may be some things that could be improved on but overall I think the program is top notched!" October 17, 2017 4.0 Saves time and man power on matching Invoices to Purchases Orders, Sends duplicates to a specific place to be reviewed.. Creates an accountability log of users.. Keeps entries in order of alphabetically and numerical.. Keeps track of distributions for specific entries.. Pros The ease of linking to our other software.. This is a vital part of our work flow, connecting an invoice to a purchase order... Much more efficient than a manual entry.. Cons The speed in which it operates... It's fast, but we do live in the microwave age... Also I understand there are things that can be done to increase the speed... Review Source TH Thanh H. Programmer Analyst Program Development Used the software for: 2+ years ### "Good software and easy to used" November 8, 2017 4.0 As a AS/400 programmer, I am able to created programs to embedded merge commands to produce document like invoices then email or fax to customers Pros Software allowed you to designed your own form to map to produce any type of document, and able to create a PDF to email or fax to customers, which reduce cost of printing document then mail out. Cons At our company, we are only able to produce document in back and white including images and logos when using software after merging. Not sure that we are able to create form to merge to produce images and logos in colors. Review Source SS Sandy S. EDI Coordinator / iSeries Operator Used the software for: 2+ years ### "I 'self taught' myself on the ACOM software, and it was a good learning experience" December 5, 2017 4.0 We get nice overlays for spooled files that can be customized to look very professional. Pros I use EzDocs, EzPaymanager, and EzPro Designer and I like how, well - supportive support is when I have questions and I also like the ease of use. The upgrades from the site are explained well in the upgrade docs available there, and the green screen software version is intuitive - easy to learn and use. It works for all the various spooled file conversion I use it on - and the documentation is very helpful. Review Source DY Diane Y. I.T. Director Information Technology and Services Used the software for: 2+ years ### "We currently just use it to archive documents and that functionality is working well." October 23, 2017 5.0 We have an audit trail of exactly what the documents look like when they were sent out. Pros It is reliable. It gives our end user a method to look at the following documents as they were when they were sent out - PO, invoices, picking tickets, packing slips. It is an automated process that archive these documents. We can make these documents available through our website. Cons I think we have an issue purging old documents but that may be a version issue we have not addressed. Review Source SK Sri K. Sr. IT Analyst Food & Beverages Used the software for: 2+ years ### "Easy to use even for users with IT knowledge" November 15, 2017 5.0 Check Printing made easy. There are lot other features in this software but for now we are using it for Check printing Pros Our users needed just one time training. No questions asked after that. Smooth upgrade. Stable and reliable software Cons When users leave the company, we don't have an option to deactivate their license and install the client on the new user's laptop. we are contacting ACOM support to de active it. Review Source SA Subhash A. Business Systems Development Manager Used the software for: 2+ years ### "Easy to create forms, download, print & Merge forms and its very simple and user friendly." November 22, 2017 5.0 Pros Designing forms and it is very easy to start and stop auto merges, create groups and also easy to create distribution lists. Troy corporation is heavily using ACOM and appreciates ACOM support team. I never had any issue with the software except periodic license updates. I recommend this software to each and every organization that are big time into using forms. Review Source DH Diane H. Accounts Payable Used the software for: 2+ years ### "The overall process is slow. Would be helpful to be able to upload invoice batches." October 19, 2017 2.0 Pros The software has cut down significantly on paper storage as well as providing quick and easy access to invoice copies. Cons Process is slow Need to be able to track invoices that are not approved. Need to be able to extract data Would like to be able to modify the columns to include vendor name and dollar amount Need a improved process for overdue invoices Review Source JS Jon S. Systems Administrator Used the software for: 2+ years ### "Software works as advertised and tech support is great." November 10, 2017 5.0 Savings in wasted printing, customer satisfaction, easing our in house staff's job Pros Anytime I have a question, concern or issue their tech support is not afraid to spend hours with me if needed to satisfy my needs. They go beyond what most tech support is willing to do. Cons It doesn't do everything we need - would be nice if it handled converting spool files to excel format. Review Source RL Ronaldo L. IT Director Used the software for: 1-2 years ### "its been very positive each time we have to contact support " October 27, 2017 4.0 Pros I like that the software is customizable to our unique environment. We encountered some issues in the beginning. I like that we are able to contact the same person that helped us implement the software from the beginning for any issues that may come up. Cons I wish the software can be accessed over the web. I feel it can also use some more reporting feature. the initial training does not seem to be as user friendly but after sometime I guess it was just a matter getting accustomed to. Review Source VB Vickie B. BPCS Application Specialist Dairy Used the software for: 2+ years ### "Long term vendor to the IBM midrange community with knowledgeable staff and great service." October 19, 2017 5.0 Forms design and document printing on our iSeries systems for invoices, statements, requisitions, packing slips, and shipping documents. Secured printing of vendor checks. Pros That it provides the results needed for forms and checks. Support is available when needed. Effort required to set it up and configure it for use is reasonable. Review Source Similar Products Featured