# Digitail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Digitail the right Veterinary solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167764/Digitail/reviews --- Digitail 4.7 (83) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 27th, 2026 # Reviews of Digitail Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AS Anne S VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 6-12 months. “I also love the ability to store digital files in their cloud that owners can access via link instead of having to email huge files.“ April 8, 2026 NW Nancy W Admin MgrVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “System is overall clunky and some tasks require multiple clicks before you get to what you need.“ May 1, 2025 AS Anne S VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 6-12 months. “I also love the client facing app where owners can access their pet's records and if traveling, other digitail vets can too.“ April 8, 2026 NW Nancy W Admin MgrVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “It is sometimes days before we hear back on an issue and some of them we are still waiting to be resolved for weeks.“ May 1, 2025 CS Chris S Owner, VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “Easy to start-finish every aspect of an appointment in one screen (history, exam, diagnostics, medications/label printing, invoicing, discharge instructions)“ August 15, 2024 DP Diana P Owner, veterinarianVeterinary, Self-employedUsed the software for: 6-12 months. “The chat option really isn't truly a chat because it can takes days for them to respond. “ August 16, 2024 AB Amanda B Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “I love the app feature and that clients have access to records and have the ability to schedule appointments at their convenience.“ August 10, 2023 NW Nancy W Admin MgrVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “Very unhappy with the software program and the lack of proper and timely support.“ May 1, 2025 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Monica B. Veterinarian Veterinary Used the software for: 2+ years ### "User friendly solution for both vets and pet owners. " April 3, 2020 5.0 Pros The fact that someone came with a very ingenious solution for digitalizing not only pet's healts records, but also all the registers that our country legislation requires and was able to make it user friendly helped me and my colleagues the most. Now we don't lose precious time doing the inventory every month, or checking if our assistants have removed pricesely the drugs used that day from our stock, or even calling the owners for a vaccine or a check-up reminder. We can focus on what we supposed to from the beginning, saving pets life without being preocupied that maybe you are left out of stock for some drugs or that maybe Charlie the Pug forgot about his annual check-up. And in the end, the owners are pleased to have a virtual health book in their personal phone at any moment with an accurate history of past and future appointments in our clinic. Cons At first I thought it will be difficult to transfer the old virtual database to Digitail, but I was pleasantly surprised that their consultants found a personalised solution for us that dind't require as much time or effort as expected. Review Source Response from Digitail April 8, 2020 Thank you Dr Monica! It was a pleasure to assist you with the data migration! AS Anne S. Veterinarian Veterinary Used the software for: 6-12 months ### "Extremely Versatile, Full of Bonus Features, Best All-Around Vet Software! " April 8, 2026 5.0 A+ I am glad I chose Digitail as my software. I had used Woofware at VCA, Avimark, Covetrus pulse, EazyVet and Banfield's soft ware. I loved the Shepherd software interface and invoice/flow task board/medical record combining but ultimately I chose Digitail because of the client facing app, telemedicine - virtual lobby and mapping for mobile house calls. It is also very easy to document client interactions and they can also interact and request appointments through the app. Pros I love Digitail's accessibility via tablet and phone, which is what I use the most o house calls. I also love the ability to store digital files in their cloud that owners can access via link instead of having to email huge files. I also love the client facing app where owners can access their pet's records and if traveling, other digitail vets can too. Cons There are a few things I can not move, like the chat bot and announcement tabs. Sometimes they are in the way and I have to turn the phone sideways to get them out of they way. It should be a choice if the user wants it in the menu or easy access. Alternatives considered [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing Digitail There were many others that I am familiar with and would never choose for myself, the ones listed before and Neo and Corner stone could be added to the list. Review Source NW Nancy W. Admin Mgr Veterinary Used the software for: Less than 6 months ### "Admin Manager" May 1, 2025 2.0 Very unhappy with the software program and the lack of proper and timely support. Pros The beginning when I had hope that it was going to be a great new system for our organization, with plenty of support. Cons Customer service has been absolutely dreadful. It is sometimes days before we hear back on an issue and some of them we are still waiting to be resolved for weeks. We have several serious issues i.e., cannot add or change client addresses, none of our client's open balances transferred over from our old HIPPO software which means $1000's of lost revenue. System is overall clunky and some tasks require multiple clicks before you get to what you need. This is a Romanian-based company that rolled out into the US market way too soon without the proper tech support. Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Thought it would be a better system for inventory management and reports Review Source HW Heather W. Practice Manager Veterinary Used the software for: 6-12 months ### "Overall Good Software Transition" April 1, 2026 4.0 Overall our experience has been positive. There have been some difficulties or bugs that have occurred but it is encouraging that changes/updates are continually being made. Pros It has a lot of features in one bundled product. Therefore we don't need to have separate company for an app, texting, AI etc. Cons The inventory module could be improved has far adding reorder points and reorder amounts. Also the reporting module could be better. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing Digitail Digitail was more affordable and seemed to be a all in one program. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Our current server was full and we made the decision to go to a cloud based software. Review Source LB Laura B. Veterinarian Veterinary Used the software for: 2+ years ### "Highly recommend Digitail for referral and GP veterinary practices " May 14, 2025 5.0 We highly recommend Digitail! It has made our record keeping very easy! As a referral service, it is very important that our records are thorough and professional. The templates make it easy. Pros Digitail is extremely easy to use. It was simple to get started and the tech team is very helpful. There is a library of helpful guides and videos. The price point is better than what we've had previously. The service has been reliable and our records look very nice. There are constant improvements to the platform. Cons Setting up our label printer has been a challenge. Inventory is not-straight forward. Refunding is a bit confounding as well. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing Digitail Ease of use. Helpfulness of technical team. Price. Review Source KP Karen P. Practice Manager Veterinary Used the software for: Less than 6 months ### "Incredible System, Incredible Team!" September 9, 2024 5.0 \[sensitive content hidden\], our onboarding person, has been incredible. He has dealt with my silly questions, serious questions, and overall frustrations getting it up and running (although the frustrations have been few). Even with the big time difference, he has been available when we needed him! He is extremely knowledgeable and want him to come to the U.S. and work at our hospital as a vet (and Digitail expert) lol. Pros Coming from a server based system, its incredible to be able to access from anywhere! There are many functions, some we haven't even tried yet (baby steps in implementing them) that make the process so much easier. And of course, we are in a a love-hate relationship with "Tails"....we love it because it's the coolest thing ever, but hate the fact that down the road I won't be needed lol! Cons Inventory management is something to get used to, but we will get there. I do also wish we could create our own visit types to work with what we are used to. Also, one request would be to be able to re-order the entries in a canned treatment plan so if we have to adjust it, it will be in logical order of how we go through the process. Right now, new entries only appear at the bottom and can not be moved and the whole plan needs to be re-created. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) It was server based and we wanted something web based with more current technology. Review Source Response from Digitail September 27, 2024 Thank you so much for sharing this thoughtful review! We love hearing that you've embraced the flexibility and functionality of our system, and we get a good laugh out of your "love-hate" relationship with Tails! 😄 It's designed to lighten the load, but your expertise is definitely required! Regarding the cons you mentioned, we hear you! Inventory management can be a bit of a learning curve, but it sounds like you're on the right path. As for the treatment plan reordering and custom visit types—there is excellent feedback! We've passed these suggestions along to our development team as we're always looking to improve workflows. And we'll make sure to let your onboarding lead know they have a fan club waiting for them in the U.S. 😎 They're a rockstar, and we're thrilled they could support you through this transition. Thanks again for making the leap to Digitail—we're excited to continue growing with you! -Heather Ashcroft Communty Lead DP Diana P. Owner, veterinarian Veterinary Used the software for: 6-12 months ### "Overall good experience from a veterinary ophthalmologist" August 16, 2024 5.0 Overall very good. I think Digitail has a lot of potential and I look forward to continuing to work with them. Pros I like the interface, the ease of use, the forward thinking (AI, voice integrations). Cons I am a specialist and I was hoping there would be advancements to integrate the unique aspects of a referral hospital. Also customer service can be very helpful, but not always very prompt. The chat option really isn't truly a chat because it can takes days for them to respond. That is really just an email. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Digitail the hope that there would be more tailored use of the product, not owned by another entity Review Source Response from Digitail August 22, 2024 Thank you, Dr. Diana, for your candid feedback! We're glad you enjoy the interface, ease of use, and our forward-thinking features like AI and voice integrations. It's great to know that you see the potential in Digitail, and we appreciate your commitment to working with us. We hear you on the need for more specialized features for referral hospitals, and we’re continuously working to expand and refine our offerings to meet the unique needs of all veterinary professionals, including specialists like yourself. Your feedback is incredibly valuable as we prioritize future developments. Regarding customer service, we sincerely apologize for any delays you’ve experienced. We're actively working on improving our response times to ensure that you get the prompt assistance you need when you reach out. Thank you for choosing Digitail and for trusting our journey to create a more tailored and innovative solution for the veterinary community. Heather Ashcroft Digitail Community Manager DL Deana L. Executive Director Veterinary Used the software for: Less than 6 months ### "STAY AWAY FROM DIGITAIL!" May 23, 2024 1.0 The software is a total joke. We were lied to when we signed and unless you copy the CEO on every email, no one answers. It's just bad software with no customer support. Pros There are no pros at this point. They have run us through the ringer so bad we are already shopping for another software. Cons They fired our implementation person along with about a quarter of their staff the day before we went live. Their tech support team does not respond to problems. You can't change reminders going out to your customers. Our no show rate skyrocketed after we went live with them. If you have multiple locations, you can't set up your own employees. Switched from [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) We were trying to find something a little less tedious with more current features. Yeah, it backfired completely. Review Source Response from Digitail August 5, 2024 We thank you for the feedback. I’m sorry to hear about your frustrating experience with our software and support team. This isn’t the service we strive to provide, and I apologize for the inconvenience. We’ve taken your feedback seriously and have already made changes to address the issues you faced. Unfortunately, we couldn’t resolve them in time for you, and I regret that we lost your trust. Thank you for helping us improve. SM Stacey M. Practice Manager Veterinary Used the software for: 6-12 months ### "An Excellent Option for Veterinary Practice Software" August 11, 2023 4.0 Overall, our time with Digitail has been a 5/5 star customer experience. We have felt nothing but support along the way and are excited about all the new innovations that are coming forward. Pros My truly favourite thing about Digitail is their vibrant, engaging team who provides excellent, courteous and prompt support and customer service. They truly feel like an extension of our in clinic team and they make our days flow so easily. Cons Any feature request we've ever submitted has been acknowledged and considered, most often executed and integrated to help our work flow. Alternatives considered [Rhapsody](https://www.capterra.com/p/203148/Rhapsody/)[easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing Digitail We chose Digitail because their customer service was unmatched. Review Source Response from Digitail August 15, 2023 Thank you for the awesome review on Digitail! 🌟 We love being your behind-the-scenes support crew. And we're always all ears for feature requests; it's how we keep getting better. Glad you felt the difference in our customer service. Just know that as you grow, we've got your back. More cool stuff is on the way; thank you for partnering with us! EC Erin C. Practice Manager/Technician Veterinary Used the software for: 6-12 months ### "We LOVE Digitail!" August 8, 2023 5.0 Pros First and foremost, the software is so easy to use and very functional. One of the great things about it is being able to access it ANYWHERE. The pet-parent portal is also genius and our clients are definitely fans! The chat function and diary updates are great for managing difficult cases. We also really like how the treatments are so easily approved and declined within a SOAP note and then anything approved will automatically pull into the invoice. It makes missing charges a thing of the past. As a brand new practice we had to start from the ground up. Our onboarding specialist, \[sensitive content hidden\], has been the absolute best! The fact that Digitail is constantly improving and working to be more functional is phenomenal. Honestly, there's so many nice things it would be hard to list them all but we really do just love it! Cons There have only been a few small things I've noticed that I wasn't a fan of or feel should be worked on a bit more. The one thing I find slightly inconvenient is having to remove pricing when sending a record so instead of hitting just "send email" we have to go into the "advanced records options" every time to change it. One other thing is not being able to apply a 0 to the low end of an estimate on any product that has a dispensing fee as it will always still add the dispensing fee instead of displaying a $0 - still trying to figure a way around that without creating a bunch of new services or changing dispensing fees. The last thing I can think of that has been an issue is merging clients/patients. I've noticed after we have manually entered a client and patient into the system, if they then go enter themselves into the app it will create a duplicate and I do not have the power to merge them. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Digitail We liked being able to access Digitail anywhere, the pet parent app, the cost being related to number of doctors within a practice vs the number of users. Review Source Response from Digitail August 15, 2023 Hello Erin, First off, thank you for your detailed and glowing review of Digitail! We're ecstatic to hear about your positive experiences with the platform. We've always prioritized providing software that is user-friendly and functional, so it's fantastic to know that features such as our pet-parent portal, chat function, and intuitive invoicing have made a marked difference in your practice. Your feedback is a testament to our mission of continuously refining our software to suit the ever-evolving needs of practices like yours. Your insights will be essential as we plan the next updates and enhancements. Our team is always on the lookout for ways to improve, and feedback from our users is invaluable in that process. We'll keep striving to exceed your expectations! TP Toader P. Medic Veterinar Veterinary Used the software for: 2+ years ### "About Digitail the software that I recommend to all colleagues" June 22, 2022 5.0 The experience with Digitail and the team behind it was excellent, being extremely receptive to all our needs and ensuring a very good communication with us. Pros Using Digitail we managed to completely give up paper sheets, we improved our communication with customers by sending them the files every time by email or giving them access from the mobile application to the information in the consultation sheets. The mobile application is also a very good achievement and an excellent tool for owners. The programmer part is very good, filling in the forms is easy to do. Cons I have no worries about interacting with Digital. There are minor details that can further improve its usefulness and functionality but it is a software in a continuous dynamic that constantly comes with news, updates Review Source Response from Digitail June 23, 2022 Thanks so much Dr Toader for your feedback and support!! AB Amanda B. Practice Manager Veterinary Used the software for: Less than 6 months ### "Review" August 10, 2023 5.0 I loved every person I have spoken with a Digitail. You all from IT to the messaging section have gone above and beyond to try to make adjustments and we really appreciate it. - Thank you Pros I love \[sensitive content hidden\]! She has been such a huge help!! What I love about Digitail is its pretty easy to navigate around. I love the app feature and that clients have access to records and have the ability to schedule appointments at their convenience. I also love the chat feature. Cons The consent forms and prescriptions are hard for us. We've had to order prescription pads because the templates in Digitail just wouldn't be able to be processed in South Carolina at a human pharmacy. Alternatives considered [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) Review Source Response from Digitail August 5, 2024 Thank you for your wonderful review😻! We're thrilled to hear that you've had a great experience with our team and that you find Digitail easy to navigate and helpful for your clients. We appreciate your feedback regarding the consent forms and prescription pads. We're looking into ways to improve this aspect of our service. Thanks for being a valued customer and for your kind words! UMK Udvary Margareta K. Veterinarian/manager Veterinary Used the software for: 2+ years ### "A promising software but very much needs to improve comunication with users." February 22, 2022 4.0 Pros I used to like the aspect, but now it is too bulky an counterintuitive. Cons Inventory and management are deficient. Review Source JW Jodi W. Veterinarian Veterinary Used the software for: Less than 6 months ### "Digitail" August 22, 2023 5.0 Pros Digitail support has been great and timely. Being able to use preloaded treatment plans and templates has really made patient visits faster and more efficient. Cons Still working on some functions with inventory pricing and tracking but likely a learning curve to fully utilize the system Review Source Response from Digitail August 5, 2024 Thank you for your positive review😻! We're glad to hear that our support team has been helpful and that the preloaded treatment plans and templates are making your patient visits more efficient. We appreciate your feedback about the inventory pricing and tracking functions. We're continually working to improve and make the system easier to use. Thanks for choosing Digitail! KH Kalina H. Veterinarian Veterinary Used the software for: Less than 6 months ### "Use for Mobile Vets" May 11, 2022 3.0 The staff have been lovely and welcoming in helping answer all of my questions. I am just not sure it is the right program for me at this stage. Pros That it is cloud based and a nice clean looking dashboard. Easy to find the tabs I need. Cons There is a lot of double handling. Multiple steps in the consult note section even with using templates. I would like to be able to be able to edit and customise more things to my preferences and needs. Review Source mE marelize E. vet Hospital & Health Care Used the software for: I used a free trial ### "Zwartkop Animal Clinic" May 11, 2022 4.0 We didnt receive any proper training and had a hell of a time figuring it out.\[SENSITIVE CONTENT\] did try but seems her hands are full online training very difficult Love the modern approach but still needs alot of work Pros App Photos Mostly user friendly love the uploaded diagnoses and ease of adding clinicals Cons Prescription meds Stock read in Doesnt remember prices of previous stock and adds numerous stock if others not finished yet Difficult to delete wrongful add stock Our previous system was promised to be carried over two monoths in still waiting Review Source Response from Digitail May 13, 2022 Hi Marelize, We want to thank you for your honest opinion about Digitail! Reading our customers' needs is super important for our whole team; we want to make immediate changes to improve your experience and meet your expectations. sA sahir A. veterinary surgeon Veterinary Used the software for: 6-12 months ### "For any modern and dynamic practice, Digitail is the ideal tool" November 3, 2020 5.0 After adopting Digitail, I could concentrate more on treatment rather than losing time on different areas. Pet parents were more trustful and they are always at ease interacting with their vet. Developers are always helpful and provide monthly upgrade to the interface and options, which is great. Pros Digitail help to better organise and run my daily practice. Pet parents follows their fur babies pet record better using a well deserved tool for this era. It is easier to go through all medical records, products stock and statistics useful for better planning and evolution. Cons Some features takes time to get used to. Training staffs may require some time Reason for choosing Digitail Innovative, Dynamic and one for the current era Review Source Response from Digitail November 5, 2020 Thank you very much for the kind words Dr Sahir! LD Louis D. Owner Medical Practice Used the software for: 6-12 months ### "Single doctor mobile review" June 23, 2021 3.0 Pros The team at Digitail are friendly and responsive, which has a single doctor practice is extremely helpful. Cons Early in development, functionality is still being built out Review Source Response from Digitail July 12, 2021 Hi Dr Louis, Thank you for your feedback! Our team will reach out and share more info about the new features that have been already launched! You can also get early access to our development roadmap and vote on the priority of the features! GL Griveteanu L. Doctor in veterinary medicine Medical Practice Used the software for: 1-2 years ### "The best application" February 11, 2020 5.0 We gave up the written records Pros An application easy to use, the owners receive reminder messages for the following treatments, vaccinations or deworming. Can be accessed from the mobile phone. You can attache any records like blood analysis or any alalysis you do Cons You depend on the netwotk, if the network fail you can't acces the application Review Source Response from Digitail February 17, 2020 We are so happy to hear we helped you transition to a paperless clinic! FH Felicia H. Veterinary surgeon Veterinary Used the software for: 6-12 months ### "Must have" June 25, 2020 5.0 Super great customer support, the software was a good addition to our practice, helps me and my collegues Pros The software is easy to use, keeps your pet owner informed, shortens the time of consult, the veterinarian has a good record of the animal’s history, can be accessed from anywhere, has a designed app as well Cons In the time i have used it, I could not find anything lacking Review Source Response from Digitail July 6, 2020 Thanks a million Dr Felicia! I'm happy that Digitail is making your life easier at the practice! PA Prosi A. Dmv Veterinary Used the software for: 1-2 years ### "Vet suregeon" February 12, 2021 5.0 Best Pros Best health program, sending emails and sms to owners Cons Nothing abut that.. everything is working well Reason for choosing Digitail Is the best Review Source Response from Digitail February 16, 2021 Thank you very much Dr Prosi! Happy to hear that you and the team are enjoying Digitail and that the pet parents are also having a better experience! IO Ionut O. Primary veterinary Doctor Veterinary Used the software for: 6-12 months ### "Digitail Review" March 10, 2019 5.0 Is the best in România and I think Is the in all the software i seen in Europe Pros Is free easy to understand and work with the software Cons My stoc is not working at full capacity and the division of dry food is not prices Review Source ANU Alexandra Nicole U. Vet Veterinary Used the software for: Less than 6 months ### "Digitail makes it easier" March 8, 2019 5.0 Having a lot of patients makes it hard to remember everything. My notes and comments in Digitail makes me able to be well prepared when i have a check-up or someone i have not seen in a while. The messages clients get are also useful and an excelant way to remember. I can easily acces all the information from my phone, so even if i am not at the clinic i can check everything and help my colleagues at work. So overall it helps, a lot. Pros It is easy to access and control all features. Cons It not really complete now, but the guys are listening to our needs and try to make it perfect for us. Review Source MD MARIAN D. Veterinarian Veterinary Used the software for: Less than 6 months ### "Opinions Pros & Cons" March 14, 2019 5.0 Through Digitail I manage much better than before, both the patients and the treatments applied to them, as well as the better management of the medicinal products used in the veterinary office. Pros Ease of use, permanent updating of the application in accordance with user requirements and administrators' receptiveness to user requirements. Cons Unimportant to be exposed in this review. Review Source TA Timen A. veterinarian Veterinary Used the software for: Less than 6 months ### "Digitail friendly vet soft" March 8, 2019 5.0 All medical activities in our clinic are registered on Digitail. We are a 6 vets clinic and is very important to have all data in the same place and same manner. Pros Very easy to use , contains almost all data you need for better knowing the health status of your pets. Cons It takes a little bit of time to put all data Review Source