# Digitail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Digitail the right Veterinary solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167764/Digitail/reviews --- Digitail 4.7 (78) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 27th, 2026 # Reviews of Digitail Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews CS Chris S Owner, VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “Easy to start-finish every aspect of an appointment in one screen (history, exam, diagnostics, medications/label printing, invoicing, discharge instructions)“ August 15, 2024 NW Nancy W Admin MgrVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “System is overall clunky and some tasks require multiple clicks before you get to what you need.“ May 1, 2025 AB Amanda B Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “I love the app feature and that clients have access to records and have the ability to schedule appointments at their convenience.“ August 10, 2023 NW Nancy W Admin MgrVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “It is sometimes days before we hear back on an issue and some of them we are still waiting to be resolved for weeks.“ May 1, 2025 SM Stacey M Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “My truly favourite thing about Digitail is their vibrant, engaging team who provides excellent, courteous and prompt support and customer service.“ August 11, 2023 DP Diana P Owner, veterinarianVeterinary, Self-employedUsed the software for: 6-12 months. “The chat option really isn't truly a chat because it can takes days for them to respond. “ August 16, 2024 CS Chris S Owner, VeterinarianVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “Agility in development: The Digitail team has shown consistent interest in adapting to user needs.“ August 15, 2024 NW Nancy W Admin MgrVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months. “Very unhappy with the software program and the lack of proper and timely support.“ May 1, 2025 ## Showing most helpful reviews Showing 1-25 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Monica B. Veterinarian Veterinary Used the software for: 2+ years ### "User friendly solution for both vets and pet owners. " April 3, 2020 5.0 Pros The fact that someone came with a very ingenious solution for digitalizing not only pet's healts records, but also all the registers that our country legislation requires and was able to make it user friendly helped me and my colleagues the most. Now we don't lose precious time doing the inventory every month, or checking if our assistants have removed pricesely the drugs used that day from our stock, or even calling the owners for a vaccine or a check-up reminder. We can focus on what we supposed to from the beginning, saving pets life without being preocupied that maybe you are left out of stock for some drugs or that maybe Charlie the Pug forgot about his annual check-up. And in the end, the owners are pleased to have a virtual health book in their personal phone at any moment with an accurate history of past and future appointments in our clinic. Cons At first I thought it will be difficult to transfer the old virtual database to Digitail, but I was pleasantly surprised that their consultants found a personalised solution for us that dind't require as much time or effort as expected. Review Source Response from Digitail April 8, 2020 Thank you Dr Monica! It was a pleasure to assist you with the data migration! LB Laura B. Veterinarian Veterinary Used the software for: 2+ years ### "Highly recommend Digitail for referral and GP veterinary practices " May 14, 2025 5.0 We highly recommend Digitail! It has made our record keeping very easy! As a referral service, it is very important that our records are thorough and professional. The templates make it easy. Pros Digitail is extremely easy to use. It was simple to get started and the tech team is very helpful. There is a library of helpful guides and videos. The price point is better than what we've had previously. The service has been reliable and our records look very nice. There are constant improvements to the platform. Cons Setting up our label printer has been a challenge. Inventory is not-straight forward. Refunding is a bit confounding as well. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing Digitail Ease of use. Helpfulness of technical team. Price. Review Source NW Nancy W. Admin Mgr Veterinary Used the software for: Less than 6 months ### "Admin Manager" May 1, 2025 2.0 Very unhappy with the software program and the lack of proper and timely support. Pros The beginning when I had hope that it was going to be a great new system for our organization, with plenty of support. Cons Customer service has been absolutely dreadful. It is sometimes days before we hear back on an issue and some of them we are still waiting to be resolved for weeks. We have several serious issues i.e., cannot add or change client addresses, none of our client's open balances transferred over from our old HIPPO software which means $1000's of lost revenue. System is overall clunky and some tasks require multiple clicks before you get to what you need. This is a Romanian-based company that rolled out into the US market way too soon without the proper tech support. Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Thought it would be a better system for inventory management and reports Review Source KP Karen P. Practice Manager Veterinary Used the software for: Less than 6 months ### "Incredible System, Incredible Team!" September 9, 2024 5.0 \[sensitive content hidden\], our onboarding person, has been incredible. He has dealt with my silly questions, serious questions, and overall frustrations getting it up and running (although the frustrations have been few). Even with the big time difference, he has been available when we needed him! He is extremely knowledgeable and want him to come to the U.S. and work at our hospital as a vet (and Digitail expert) lol. Pros Coming from a server based system, its incredible to be able to access from anywhere! There are many functions, some we haven't even tried yet (baby steps in implementing them) that make the process so much easier. And of course, we are in a a love-hate relationship with "Tails"....we love it because it's the coolest thing ever, but hate the fact that down the road I won't be needed lol! Cons Inventory management is something to get used to, but we will get there. I do also wish we could create our own visit types to work with what we are used to. Also, one request would be to be able to re-order the entries in a canned treatment plan so if we have to adjust it, it will be in logical order of how we go through the process. Right now, new entries only appear at the bottom and can not be moved and the whole plan needs to be re-created. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) It was server based and we wanted something web based with more current technology. Review Source Response from Digitail September 27, 2024 Thank you so much for sharing this thoughtful review! We love hearing that you've embraced the flexibility and functionality of our system, and we get a good laugh out of your "love-hate" relationship with Tails! 😄 It's designed to lighten the load, but your expertise is definitely required! Regarding the cons you mentioned, we hear you! Inventory management can be a bit of a learning curve, but it sounds like you're on the right path. As for the treatment plan reordering and custom visit types—there is excellent feedback! We've passed these suggestions along to our development team as we're always looking to improve workflows. And we'll make sure to let your onboarding lead know they have a fan club waiting for them in the U.S. 😎 They're a rockstar, and we're thrilled they could support you through this transition. Thanks again for making the leap to Digitail—we're excited to continue growing with you! -Heather Ashcroft Communty Lead DP Diana P. Owner, veterinarian Veterinary Used the software for: 6-12 months ### "Overall good experience from a veterinary ophthalmologist" August 16, 2024 5.0 Overall very good. I think Digitail has a lot of potential and I look forward to continuing to work with them. Pros I like the interface, the ease of use, the forward thinking (AI, voice integrations). Cons I am a specialist and I was hoping there would be advancements to integrate the unique aspects of a referral hospital. Also customer service can be very helpful, but not always very prompt. The chat option really isn't truly a chat because it can takes days for them to respond. That is really just an email. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Digitail the hope that there would be more tailored use of the product, not owned by another entity Review Source Response from Digitail August 22, 2024 Thank you, Dr. Diana, for your candid feedback! We're glad you enjoy the interface, ease of use, and our forward-thinking features like AI and voice integrations. It's great to know that you see the potential in Digitail, and we appreciate your commitment to working with us. We hear you on the need for more specialized features for referral hospitals, and we’re continuously working to expand and refine our offerings to meet the unique needs of all veterinary professionals, including specialists like yourself. Your feedback is incredibly valuable as we prioritize future developments. Regarding customer service, we sincerely apologize for any delays you’ve experienced. We're actively working on improving our response times to ensure that you get the prompt assistance you need when you reach out. Thank you for choosing Digitail and for trusting our journey to create a more tailored and innovative solution for the veterinary community. Heather Ashcroft Digitail Community Manager DL Deana L. Executive Director Veterinary Used the software for: Less than 6 months ### "STAY AWAY FROM DIGITAIL!" May 23, 2024 1.0 The software is a total joke. We were lied to when we signed and unless you copy the CEO on every email, no one answers. It's just bad software with no customer support. Pros There are no pros at this point. They have run us through the ringer so bad we are already shopping for another software. Cons They fired our implementation person along with about a quarter of their staff the day before we went live. Their tech support team does not respond to problems. You can't change reminders going out to your customers. Our no show rate skyrocketed after we went live with them. If you have multiple locations, you can't set up your own employees. Switched from [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) We were trying to find something a little less tedious with more current features. Yeah, it backfired completely. Review Source Response from Digitail August 5, 2024 We thank you for the feedback. I’m sorry to hear about your frustrating experience with our software and support team. This isn’t the service we strive to provide, and I apologize for the inconvenience. We’ve taken your feedback seriously and have already made changes to address the issues you faced. Unfortunately, we couldn’t resolve them in time for you, and I regret that we lost your trust. Thank you for helping us improve. SM Stacey M. Practice Manager Veterinary Used the software for: 6-12 months ### "An Excellent Option for Veterinary Practice Software" August 11, 2023 4.0 Overall, our time with Digitail has been a 5/5 star customer experience. We have felt nothing but support along the way and are excited about all the new innovations that are coming forward. Pros My truly favourite thing about Digitail is their vibrant, engaging team who provides excellent, courteous and prompt support and customer service. They truly feel like an extension of our in clinic team and they make our days flow so easily. Cons Any feature request we've ever submitted has been acknowledged and considered, most often executed and integrated to help our work flow. Alternatives considered [Rhapsody](https://www.capterra.com/p/203148/Rhapsody/)[easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing Digitail We chose Digitail because their customer service was unmatched. Review Source Response from Digitail August 15, 2023 Thank you for the awesome review on Digitail! 🌟 We love being your behind-the-scenes support crew. And we're always all ears for feature requests; it's how we keep getting better. Glad you felt the difference in our customer service. Just know that as you grow, we've got your back. More cool stuff is on the way; thank you for partnering with us! EC Erin C. Practice Manager/Technician Veterinary Used the software for: 6-12 months ### "We LOVE Digitail!" August 8, 2023 5.0 Pros First and foremost, the software is so easy to use and very functional. One of the great things about it is being able to access it ANYWHERE. The pet-parent portal is also genius and our clients are definitely fans! The chat function and diary updates are great for managing difficult cases. We also really like how the treatments are so easily approved and declined within a SOAP note and then anything approved will automatically pull into the invoice. It makes missing charges a thing of the past. As a brand new practice we had to start from the ground up. Our onboarding specialist, \[sensitive content hidden\], has been the absolute best! The fact that Digitail is constantly improving and working to be more functional is phenomenal. Honestly, there's so many nice things it would be hard to list them all but we really do just love it! Cons There have only been a few small things I've noticed that I wasn't a fan of or feel should be worked on a bit more. The one thing I find slightly inconvenient is having to remove pricing when sending a record so instead of hitting just "send email" we have to go into the "advanced records options" every time to change it. One other thing is not being able to apply a 0 to the low end of an estimate on any product that has a dispensing fee as it will always still add the dispensing fee instead of displaying a $0 - still trying to figure a way around that without creating a bunch of new services or changing dispensing fees. The last thing I can think of that has been an issue is merging clients/patients. I've noticed after we have manually entered a client and patient into the system, if they then go enter themselves into the app it will create a duplicate and I do not have the power to merge them. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Digitail We liked being able to access Digitail anywhere, the pet parent app, the cost being related to number of doctors within a practice vs the number of users. Review Source Response from Digitail August 15, 2023 Hello Erin, First off, thank you for your detailed and glowing review of Digitail! We're ecstatic to hear about your positive experiences with the platform. We've always prioritized providing software that is user-friendly and functional, so it's fantastic to know that features such as our pet-parent portal, chat function, and intuitive invoicing have made a marked difference in your practice. Your feedback is a testament to our mission of continuously refining our software to suit the ever-evolving needs of practices like yours. Your insights will be essential as we plan the next updates and enhancements. Our team is always on the lookout for ways to improve, and feedback from our users is invaluable in that process. We'll keep striving to exceed your expectations! OF Olivia F. DVM Owner Veterinary Used the software for: Less than 6 months ### "So Far So Good! " August 7, 2023 5.0 My Account Manager \[sensitive content hidden\] was so awesome through the entire process. He was very responsive to my questions which I had many of. He was able to keep me organized and on track. Pros User friendly2 way texting and email through app and softwareApp option Cons With being a newer program there are a few cons but all will probably resolved soon Some integrations not available yet, but hopefully will be available soon Confusion due to constant changes and updates Alternatives considered [Vetspire](https://www.capterra.com/p/187469/Vetspire/)[NaVetor](https://www.capterra.com/p/178450/Patterson-Technology/) Reason for choosing Digitail Yes We integrated several things and hoping there is more to comeZoetis labs, Idexx, Quickbooks, Carecredit, VetPay (Card reader) Review Source Response from Digitail August 15, 2023 Hello Dr. Olivia, Thank you for your feedback on Digitail. We're glad to hear you find our platform user-friendly and appreciate the available functionalities. Your insights are invaluable and will help us plan our next developments. It's great to know the integrations have been beneficial, and we'll continue to expand based on user needs. We'll also pass on your positive remarks to our team. Thanks for choosing Digitail. We're here to support you and value your trust. CS Chris S. Owner, Veterinarian Veterinary Used the software for: 1-2 years ### "Digitail is perfect for the small outpatient-focused private veterinary clinic" August 15, 2024 5.0 It's been great! As a small private practice, it has suited our needs wonderfully and we have been able to leverage a lot of their tools to reduce many communication friction points. Pros \- SOAPs: Logically built. Easy to start-finish every aspect of an appointment in one screen (history, exam, diagnostics, medications/label printing, invoicing, discharge instructions) - Flowboard: Quick and easy way to "bounce" between SOAPs. Visualize "who's here"? - Integrated pet smartphone app: Allows for easy sharing/viewing of records. Chat feature. Contactless booking. And pet parent medical journaling that syncs with our PIMS - Online Booking: Now they have an embeddable widget to add to our website. - Quality UX: This is a veterinary software that feels modern. And that matters when onboarding and training new staff. - Agility in development: The Digitail team has shown consistent interest in adapting to user needs. Cons \- Wish the pet parents could share their vaccination history in pdf form rather than having to contact us to do it for them. - The Whiteboard feature is a good start, but they don't have task-invoicing connectivity yet. So a big in-patient facility may struggle in that respect. Alternatives considered [Rhapsody](https://www.capterra.com/p/203148/Rhapsody/) Reason for choosing Digitail Ease of use. Feedback from other users. Review Source Response from Digitail August 21, 2024 Thank you Chris for the thoughtful review! We're thrilled to hear that Digitail is hitting the mark for your small outpatient-focused clinic. It's great to see that features like the SOAPs, Flowboard, and our integrated pet smartphone app are making your day-to-day smoother and more efficient. We know how important a modern, intuitive UX is when it comes to onboarding new team members, so we're glad that's resonating with you. We also appreciate your feedback on the Whiteboard and the pet parent vaccination sharing process. Your insights are invaluable as we continue to evolve and fine-tune Digitail. We're always working on new features and improvements, so stay tuned—there’s more to come! Thanks again for choosing Digitail and for sharing your experience. We’re here to support you and your clinic every step of the way! Heather Ashcroft Digitail Community Manager LS Lyndi S. Practice principal Veterinary Used the software for: 2+ years ### "Digitail review" November 11, 2022 5.0 Digitail have always helped whenever I have had any issues. Their service is fast, friendly and efficient. I have and will continue to recommend Digitail. Pros Digitail is cloud based making it available anywhere on any device provided you have internet. Appointments are easy to schedule. The digitail app for pet owners is very impressive. Support is superior to other software I have used. Requests for improved functionality are taken on board and software continually improved. Cons I did not like the fact that invoicing was per pet instead of per owner. This changed but combining invoices was tedious. Recently changes have been made and consolidating invoices for one owner is very easy to do. Review Source Response from Digitail November 21, 2022 Hi Lyndi, Thank you for trusting us! We are happy you enjoy the updates and you are pleased with our support team. RG Rebecca G. Veterinarian/Owner Veterinary Used the software for: 6-12 months ### "After 6 months for a new startup mobile business" October 26, 2022 5.0 Very intuitive, customer service is great. \[SENSITIVE CONTENT\] is phenomenal at helping and they always have time to set up a meeting if there is a task that you need extra help with understanding. Pros I like that it’s cloud based easily accessed from anywhere Cons A little confusing/annoying with inventory and when injectable quantities vary with vial. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Digitail More affordable Review Source Response from Digitail November 3, 2022 Thank you so much Dr Rebecca! Look out for the new inventory module that we are preparing! RD Rafael D. Veterinarian Veterinary Used the software for: 2+ years ### "Excellent choice for my mobile practice " October 27, 2022 5.0 Excellent customer serviceNo comparison on price Pros Ease of use straight of the box.Sms reminders, stripe processing payments Cons Unable to send records as a single file or pdfBut they are constantly improving this software Review Source Response from Digitail November 11, 2022 Thank you so much Dr. Rafael! Looking forward to releasing an update that will meet your needs! AS Andreea S. Veterinarian Medical Practice Used the software for: 6-12 months ### "Awesome veterinary software" August 24, 2022 5.0 So nice to be in the cloud with such a mobile team like ours! Pros Easy to use, and easy to learn to navigate Cons Hardly anything! Sometimes I get frustrated with the calendar. But they are constantly improving and updating the software. Reason for choosing Digitail The romanian connection and a great price! Switched from [Advantage](https://www.capterra.com/p/121444/Advantage-Desktop/) Wanted to be cloud based Review Source Response from Digitail August 5, 2024 Thank you for the great review! We’re happy to hear you find Digitail easy to use and navigate. We appreciate your feedback about the calendar. We’re always working on improvements and updates to make the software even better. Thanks for choosing Digitail and for highlighting the benefits of our cloud-based solution! MM Madalina M. Veterinarian Veterinary Used the software for: 6-12 months ### "Good" March 11, 2019 4.0 My overall experience with this software is a good one. It is highly usefull and makes registrations and patients sheets easier to work with. Pros The software is good and is highly usefull when it comes to the patients database. You can easily find medical examination reports for all kind of exams, also the calendar is an added value since it can automatically send reminders all used to create personalised messages for the owners. Technical support was always friendly and eager to help. Cons The administration part should be worked a little more since there are still some things that are not presented clearly enough. I found out that the software may encounter issues depending on your laptop or cash register, but tech-support will answer and address the issues you are encountering and provide solutions to resolve the problems. Review Source RH Rinel H. Principal veterinarian Veterinary Used the software for: Less than 6 months ### "One month review" September 6, 2022 5.0 The support has been amazing. The use of the software is getting easier. I have only worked on it for one week. Pros The ease of generating invoices. Although it seems daunting at first, the software is easy to understand and use. Cons There are a lot of irrelevant information that takes time to scroll through. You cannot edit and add things on the invoice as needed. Reason for choosing Digitail It seems more modern. Review Source Response from Digitail September 14, 2022 Thank you so much Dr Rinel!! You'll be happy to hear that we've already enabled more customized on the invoice! KP Karen P. Owner/veterinarian Veterinary Used the software for: 6-12 months ### "Ease of use" April 22, 2022 5.0 Absolutely excellent. Customer service is wonderful and they are very friendly. Pros Digitail is extremely easy to use and very user friendly. Being cloud-based is perfect for mobile medicine. Cons Diabetic interface will be released soon, which will be very helpful. Review Source Response from Digitail April 27, 2022 Thank you so much Dr Karen! I'm happy that we are able to help! MN Mardi N. Veterinary surgeon Veterinary Used the software for: 6-12 months ### "Software that grows with your business" August 10, 2022 5.0 Customer support is excellent. Pros The software is constantly improving to meet the needs of real vets in practice. Any feedback given to Digitail is taken into consideration and used to make improvements. It is really user friendly and the App is a wonderful tool to keep clients engaged and up to date on patient care. Cons It is not really geared towards large animal vets Review Source Response from Digitail August 16, 2022 Hi Dr Mardi, Thank you so much for your feedback! We're happy to be helping you in your journey! KR Karla R. DVM and practice manager Veterinary Used the software for: 6-12 months ### "Go for Digitail " February 12, 2021 5.0 Making appointments very easy, clients love this. Pros Very user friendly, easy to use and accessible for everywhere you have a connection to internet. Cons I didn’t identified, the team helped us every time we had problems or questions. Reason for choosing Digitail I meet previous the team that created Digitail and they were serios and dedicated to the project. Review Source Response from Digitail February 16, 2021 Thank you very much Karla!! You are a great practice manager and it is a pleasure to work with you! LB Lisa B. Boss :) Veterinary Used the software for: Less than 6 months ### "Made my Digital start easy" August 9, 2022 5.0 See as written above. I'm happy overall :) Pros First: customer Service! \[SENSITIVE CONTENT\] are gold. After some time IT became easier and easier to work wirh the Software. I'm still getting to know IT, for now my expectations are overfullfilled and i have been already offered help in form of a one to one online appointment which i will make use of After i collected oncoming questions. Thanks Cons Didn't find any faults yet, I will write the customer Service with oncoming issues Review Source Response from Digitail August 17, 2022 Hi Dr Lisa, thank you for being so awesome! It's a pleasure to work with you. GD Gabriela D. Veterinarian Veterinary Used the software for: 6-12 months ### "Best veterinarian software" March 14, 2019 5.0 I have a great experience with Digitail. We now cand sen alerts and reminders to our owner pacients, we have online acess from unlimeted devices. Pros It made my vet life easier and for my other coleagues too Cons We really don’t have things that we don’t like at it Review Source CP Christine P. Veterinarian Veterinary Used the software for: Less than 6 months ### "User Friendly Software" March 23, 2020 5.0 Amazing!! Pros This software as a whole is really simple to use/understand. Online booking is really a pleasure and allows clients to book appointments without have to call in. The App is an added bonus as clients can read all the treatment protocols and follow them if they are unsure. Overall the software is really good, the team is always available to assist Cons All my concerns/ improvements have been fixed or I have been shown how to do it. Review Source Response from Digitail March 25, 2020 Thank you very much for the kind words Dr Christine! Your suggestions and feedback have been extremely helpful. iD ioana D. veterinarian Veterinary Used the software for: Less than 6 months ### "Review DigiTail" March 12, 2019 5.0 Always having the data ready to access, nice interface, easy interaction - people always ready to answer questions. Pros Easy access of data, easy to introduce, for one patient it takes approximately one and a half minutes. Cons The fact that every time you need to do another consultation chart , only because you changed something during treatment. It's not very important anyway. Review Source GI Gheorghita I. Vet Veterinary Used the software for: 6-12 months ### "I think that for me is perfect!" December 3, 2017 5.0 Improve services and save time! Pros That it has features from multiple programs. I don't need anymore my old programs for my veterinary activities. Review Source caN codrut alexandru N. dr. Veterinary Used the software for: Less than 6 months ### "I like Digitail" March 8, 2019 5.0 the easiest to use software for veterinary cabinets and especially because it can be customized easily. I can easily organize my work without hiring another person. Pros I like the friendly interface and intuitive Cons consultation charts should immediately generate costs for treatments Review Source