--- title: "Digitail Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Digitail Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/167764/Digitail/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Digitail Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Digitail ## What is Digitail? Digitail is the leading AI-native, all-in-one platform built to power every part of your veterinary clinic, from scheduling and exams to billing, inventory, and client communication. Trusted by over 10,000 veterinary professionals worldwide, Digitail helps teams work smarter, see up to 2× more patients per day, and finally get home on time. With 15+ built-in AI workflows, 30+ integrations, and a connected Pet Parent App, Digitail unifies your medical records, payments, and communications in one seamless cloud platform. Features like AI SOAP dictation, smart charge capture, automated follow-ups, and real-time inventory tracking eliminate manual work and missed revenue, so your team can focus on care, not clicks. Enjoy migration, white-glove onboarding, and dedicated support from real vet professionals who understand your day-to-day. See Digitail in action by booking a free, personalized demo today! ## What is Digitail used for? [Veterinary](https://www.capterra.com/veterinary-software/) Overall rating Based on 106 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $289 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Digitail alternatives Highest Rated [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (292)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting price $116.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (89)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (278)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/167764/Digitail/alternatives/) ## FAQs about Digitail Overview ### What problems does Digitail solve? Digitail solves fragmented veterinary workflows by bringing appointment scheduling, SOAP consultations, patient histories, treatment plans, invoicing, payments, and client communication into one accessible system. Veterinarians, technicians, reception teams, mobile practices, and referral clinics benefit from faster documentation, fewer paper records, clearer follow-ups, online booking, reminders, and pet-owner access to care information. Answer based on 81 reviews Overview ### Which roles and teams benefit most from Digitail? Digitail is most used by veterinarians, veterinary surgeons, and doctors who manage patient records, appointments, clinical notes, and treatment workflows. Practice managers, owners, and executive directors use it to oversee daily operations and reporting, while reception and technician teams coordinate scheduling, client communication, check-ins, and follow-up care. Answer based on 106 reviews Overview ### What company size and industries is Digitail built for? Digitail is an all-in-one software platform for small veterinary clinics, where 99% of reviewers work and Veterinary represents 91% of users. It also serves midsize businesses (1%) and is used in Medical Practice (5%) and Automotive (1%). Its most common use case is veterinary clinic operations. Answer based on 106 reviews Features and Usability ### What are the key features of Digitail? Digitail includes patient records management for organizing medical histories, SOAP notes, and treatment plans, plus appointment scheduling for clinic calendars. Its billing and invoicing features create and track invoices, while payment processing records client payments and connects transactions to invoices. Patient intake, e-prescribing, and telemedicine support clinical workflows. Answer based on 22 reviews Pricing ### How much does it cost and what fees or limitations are included? Digitail offers a single plan at $289 per user per month, with a free trial available. The plan includes billing, inventory, scheduling, medical records, reporting, and 40+ integrations. Some reviewers describe it as affordable, while others report difficulties with inventory pricing, stock tracking, refunds, and displaying product prices. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does Digitail integrate with? Digitail integrates with around 10 third-party tools, including scheduling, payments, identity, and communication platforms such as Google Calendar, Google Maps, Okta, SendGrid, Stripe, Stripe Billing, Text Blaze, and TypingDNA Verify 2FA. It also connects with VetPay, Vetcove, ReviewTrackers, FetchIt, Greenline, Inventory Ally, Kumba AI, and Talkatoo. Answer based on 9 reviews Getting Started and Support ### How easy is it to onboard and train a team on Digitail? Digitail offers in-person and live online training, webinars, documentation, and videos. Reviewers report that its intuitive interface helps new staff and nontechnical users learn core workflows quickly, especially in modern veterinary practices. Teams moving from paper records, staff learning advanced features, and administrators configuring workflows may need more guided training time. Answer based on 10 reviews Getting Started and Support ### What customer support options does Digitail offer, and how do users rate the experience? Digitail offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe the support team as friendly, helpful, responsive, and open to feedback, particularly during setup. However, some report delayed chat or email replies and unresolved technical issues that can take days or weeks to address. Answer based on 33 reviews Updates and improvements ### How often does Digitail improve its veterinary practice software? Digitail releases ongoing updates and responds actively to veterinary practice feedback, helping clinics adopt new workflow, documentation, and client-care tools. Many practices value the receptive support team and steady product development, while some users find frequent changes disruptive or want priorities, reporting, administrative functions, and multi-location workflows better aligned with daily needs. Answer based on 31 reviews ## Features AI summary Based on 1,661 Veterinary reviews Capterra data shows that buyers of veterinary software rank the following features as their top priorities: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**59%**) Digitail supports all three of the features reviewers value most: **Billing & Invoicing**, **Patient Records Management**, and **Charting**. Together, these capabilities help veterinary practices manage financial workflows, keep complete and accurate patient histories, and document care clearly, allowing teams to run day-to-day operations more efficiently and deliver more consistent service. Billing & Invoicing 4.0 (50) 76.00% of 50 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Patient Records Management 4.4 (51) 72.55% of 51 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 4.5 (15) 66.67% of 15 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Prescription Processing 3.8 (22) 63.64% of 22 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Appointment Scheduling 4.6 (45) 75.56% of 45 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Payment Processing 4.5 (43) 65.12% of 43 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Digitail 44 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.4 (106) 4.4 Based on 106 reviews ## Pricing Value for money 4.7 (100) Free Trial [View pricing plan details](https://www.capterra.com/p/167764/Digitail/pricing/) Digitail $289.00 Per User,Per Month It includes: - Cloud-based - SOAP Medical Records - Scheduling & Online Booking - Inventory Management - Billing & Payments - Wellness Plans - Email Campaigns - Pet Parent App - Reporting & Analytics - Flowboard - Tails AI Assistant - Tails AI Intake - Tails AI Scribe - Tails AI Medical Record Summaries - Tails AI Voice to Invoice - Tails AI Practice Manager - Tails AI Commission Calculator - Tails AI Concierge - Tails AI Discharge Notes - 40+ integrations - See all features and details on our website Value for money 4.7 (100) 4.7 Based on 100 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Talkatoo](https://www.capterra.com/p/198507/Talkatoo/)[ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[ ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) ## Support, customer service and training options Customer Service 4.7 (104) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (104) 4.7 Based on 104 reviews ## User reviews Overall rating 4.7 Based on 106 reviews Filter by rating 5(86) 4(14) 3(3) 2(2) 1(1) Mentioned topic Sorted by most recent KK Karen K. Operations Manager Veterinary ### "Recommend Digitail" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 28, 2026 I have worked with a lot of PIM systems in my veterinary career and everyone has a pro/con of their system. There are more cons with digitail HOWEVER, they do work to make the program more of what the field needs. As a new program they are making nice headway in becoming an efficient PIM system. I have stuck with them, knowing that they are improving in their overall performance. So while there are a few things that I find frustrating - it is fixed and for that, I continue to give them my business because they listen and I feel heard. Pros For a cloud base program, the initial product that would get the hospital up and running is very user friendly. If there is an issue the team via support tickets will work on fixing the issue. If it is a big concern that requires technical support they work on giving a resolution within a reasonable time frame. Cons As a new product, there are a lot of small items that are not efficient for a general practice. Lots of tickets are created to make the workflow easier for the hospital. Alternatives considered [ezvetpro](https://www.capterra.com/p/220642/ezvetpro/) Reasons for choosing Digitail Wanted to try something new to see if better then other PIM systems out there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sarah K. Veterinarian and Owner Veterinary ### "Google Integration is great!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 11, 2026 Overall it has been good. I also feel that there are several things that I likely need to further personalize for me/my practice that might make it better. Pros I LOVE the Google integration. That helps tremendously being a mobile practice. Glad that it can also keep track of inventory. Support is helpful but there are delays at time Cons There has been a steep learning curve and some things are not intuitive. Would love to be able to schedule in blocks of time (would be arrival window) and to schedule multiple pets at once rather than one at a time. Alternatives considered [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reasons for choosing Digitail Price/discount for first year and mobile. It's comparable to some other products Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AV Amber V. Receptionist Veterinary ### "Digitail review! :) " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 9, 2026 Love it! I have used Vetup and Avimark in the past and find that digitail has more freedom to do things. I think the inventory portion could be improved. Pros Its easy on the eyes and very user friendly. We appreciate the ability to offer suggestions to the team for improvements also! Cons Wish there was better payment tracking on the owners file vs just invoices. We have offered some suggestions with other things that have been fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Becca P. Veterinarian Veterinary ### "Great cloud based PIMs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 4, 2026 I really enjoy the PIMs overall. I think the AI dictation is an amazing feature and really speeds up the efficiency of my records. It's also a great value for the price per doctor to use. Pros I really like the team responsiveness to issues via the chat function and their willingness to make changes to their program based on the desires of the users. The flexibility with how to set up your own system and templates. Scheduling appointments is a breeze even if you have to register a new client they updated the system to accommodate that in a recent update. Cons I dislike how much the system changes sometimes. I personally like the updates, but communicating that to my staff (especially the parttime staff) sometimes is difficult or frustrating due to the changes from week to week. I do not care much for the 2 factor log-in feature since we have multiple technicians and doctors moving throughout the clinic. We use a shared technician log-in for the clinic. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Better features and customization. Allows to cloud based work Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Reasons for choosing Digitail Better features and customizations provided at the time of purchase. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LY Lynn Y. Practice Manager Veterinary ### "Digitail is the way of the future for Vet Clinics" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2026 We have been with Digitail for a few years now and we love it, highly recommend to every vet clinic. Excellent staff and great support. The AI is amazing. Pros We like the reminder system, the client chat, the client app, the appointment scheduling, the support, the value for the cost, the AI, and patient managment. Cons The learning curve is very steep, it takes a while to learn Digitail. I see they've come out with personalized training now, haven't checked that out yet, but they usually fix what we don't like. Switched from [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) NEO didn't have all the features we wanted and expectation of those features was in years not months or weeks. Alternatives considered [VetBadger](https://www.capterra.com/p/166796/VetBadger/) [Shepard’s](https://www.capterra.com/p/10011863/Shepards/) [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reasons for choosing Digitail The reminder system, the chat, and the price were our first considerations at that time, now we would chose it for the AI alone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Cortney B. Veterinarian Veterinary ### "Digitail Gets an A" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 11, 2026 As a practice manager, I am very pleased with the customizable options and navigations for my day-to-day operations. Pros User Friendly- User interface easily navigated, especially for new employees who have not previously had experience with the veterinary field or PMS. Good aesthetic- great integration options for color categorizing and editing preferences for templates and SAOPS. Cons Though the AI interface is very beneficial at times, it is often inaccurate and often times not more efficient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christina N. Veterinary Veterinary ### "Digitail is a great management software. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 17, 2026 My overall experience is very good. There are numerous features. I love that we can find all the information we need directly on the patient card. Pros Digitail is user friendly and their support chat is easily accessible 24/7. When the automated chat doesn't find a conclusion, they connect you to a real person. Cons The data transfer from our previous software was a bit challenging and inventory not as easy as my previous software. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Wanted to be on the cloud and multilingual. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reasons for choosing Digitail Met our needs better. The language feature was a big factor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW danielle W. Veterinarian and owner Veterinary ### "digital review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2026 Pros I love that everything is so seamlessly integrated. As a very small mobile vet practice, this truly helps keep my business running smoothly. I also love how quickly technical supports works to fix issues. Cons When doing a hard count for inventory, I have not found an easy to pull just a list of medication with out pulling the entire inventory. So if I only want to count medications and vaccines and don’t want to look at supplies I can’t just print medications and vaccines I have to print the entire inventory list. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Amy N. veterinarian Veterinary ### "Rinconvet Runs Great on Digital" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 13, 2026 I am a solo practitioner, and I chose Digitail for my electronic records and data/inventory management + invoices when my practice without any prior experience with this software. The tech support has been a 10+++ !!! I started with the \[sensitive content hidden\] of the company, \[sensitive content hidden\] and have since had several other great helpers like \[sensitive content hidden\] who one-on-one fix all my little problems and get my little practice running smoothly. Pros I started with Digitail because of its affordability as a veterinary software platform. I was one of the early veterinarians to joint the company after it launched, and I have had the benefit of watching it grow and change throughout the past 5 years. Cons I really struggle with Digitail's inefficiency compared to other veterinary software platforms like Avimark and Cornerstone, which are much more quick and simple, taking less time away from patient care to enter charges and other practice management tasks. Alternatives considered [Cornerstone](https://www.capterra.com/p/148825/Cornerstone/) Reasons for choosing Digitail cost I could not afford more expensive software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kristi L. DVM Veterinary ### "Digitail review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 18, 2026 Pros We love the AI scribe as it saves so much time of medical records! Our clients like the online booking and automated reminders. After dealing with a terrible cloud based software previously, this one has been easy to learn and generally pretty user friendly. Support is good and they take suggestions well and are constantly improving the system. Cons Not quite as intuitive to use as Avimark, which has been my all around favourite PMS to use over the years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2026 Hi Kristi, the AI scribe saving real time on medical records is exactly the kind of impact we're building toward, and we're so glad to hear that it's making that impact on your team. Online booking and automated reminders getting client love is a nice bonus too. "Easy to learn" after a rough experience with another cloud system means a lot to us, and we'll keep taking suggestions seriously; that's not going anywhere. Thanks for being part of the community! [View all Reviews](https://www.capterra.com/p/167764/Digitail/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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