# Digitail Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Digitail Software - reviews, pricing plans, popular comparisons to other Veterinary products and more. Source: https://www.capterra.com/p/167764/Digitail --- # Digitail Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Digitail ## What is Digitail? Digitail is the leading AI-native, all-in-one platform built to power every part of your veterinary clinic, from scheduling and exams to billing, inventory, and client communication. Trusted by over 10,000 veterinary professionals worldwide, Digitail helps teams work smarter, see up to 2× more patients per day, and finally get home on time. With 15+ built-in AI workflows, 30+ integrations, and a connected Pet Parent App, Digitail unifies your medical records, payments, and communications in one seamless cloud platform. Features like AI SOAP dictation, smart charge capture, automated follow-ups, and real-time inventory tracking eliminate manual work and missed revenue, so your team can focus on care, not clicks. Enjoy migration, white-glove onboarding, and dedicated support from real vet professionals who understand your day-to-day. See Digitail in action by booking a free, personalized demo today! ## What is Digitail used for? [Veterinary](https://www.capterra.com/veterinary-software/) Overall rating Based on 78 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Digitail alternatives Highest Rated [4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (278)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting price $116.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/167764/Digitail/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Patient Records Management 4.5 (30) 53.33% of 30 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Billing & Invoicing 4.0 (29) 58.62% of 29 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Payment Processing 4.4 (27) 48.15% of 27 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Appointment Scheduling 4.5 (26) 61.54% of 26 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Inventory Management 3.6 (18) 38.89% of 18 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Prescription Processing 3.9 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Digitail 44 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Digitally sign online documents Reminders sent via email Create and securely store digital patient records Use AI to generate content in the form of text, images, videos, etc. Information, data and reports that are being tracked over time Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Ability to chat online in real time Manage billing and payments for a healthcare provider Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Accept, record, and reconcile financial transactions Enables pharmacists to process single or multiple prescriptions simultaneously Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Track the status over time for a request, process, asset, or transaction Track and manage the scheduling of tasks Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Create, design and manage workflows for repetitive tasks Features 4.3 (78) 4.3 Based on 78 reviews ## Pricing Value for money 4.8 (73) ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/167764/Digitail/pricing/) Value for money 4.8 (73) 4.8 Based on 73 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Talkatoo](https://www.capterra.com/p/198507/Talkatoo/)[ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[ ReviewTrackers](https://www.capterra.com/p/140801/ReviewTrackers/) ## Support, customer service and training options Customer Service 4.7 (76) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (76) 4.7 Based on 76 reviews ## User reviews Overall rating 4.7 Based on 78 reviews Filter by rating 5(65) 4(7) 3(3) 2(2) 1(1) Mentioned topic Sorted by most recent LB Laura B. Veterinarian Veterinary ### "Highly recommend Digitail for referral and GP veterinary practices " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 14, 2025 We highly recommend Digitail! It has made our record keeping very easy! As a referral service, it is very important that our records are thorough and professional. The templates make it easy. Pros Digitail is extremely easy to use. It was simple to get started and the tech team is very helpful. There is a library of helpful guides and videos. The price point is better than what we've had previously. The service has been reliable and our records look very nice. There are constant improvements to the platform. Cons Setting up our label printer has been a challenge. Inventory is not-straight forward. Refunding is a bit confounding as well. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reasons for choosing Digitail Ease of use. Helpfulness of technical team. Price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NW Nancy W. Admin Mgr Veterinary ### "Admin Manager" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 1, 2025 Very unhappy with the software program and the lack of proper and timely support. Pros The beginning when I had hope that it was going to be a great new system for our organization, with plenty of support. Cons Customer service has been absolutely dreadful. It is sometimes days before we hear back on an issue and some of them we are still waiting to be resolved for weeks. We have several serious issues i.e., cannot add or change client addresses, none of our client's open balances transferred over from our old HIPPO software which means $1000's of lost revenue. System is overall clunky and some tasks require multiple clicks before you get to what you need. This is a Romanian-based company that rolled out into the US market way too soon without the proper tech support. Switched from [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Thought it would be a better system for inventory management and reports Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Karen P. Practice Manager Veterinary ### "Incredible System, Incredible Team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2024 \[sensitive content hidden\], our onboarding person, has been incredible. He has dealt with my silly questions, serious questions, and overall frustrations getting it up and running (although the frustrations have been few). Even with the big time difference, he has been available when we needed him! He is extremely knowledgeable and want him to come to the U.S. and work at our hospital as a vet (and Digitail expert) lol. Pros Coming from a server based system, its incredible to be able to access from anywhere! There are many functions, some we haven't even tried yet (baby steps in implementing them) that make the process so much easier. And of course, we are in a a love-hate relationship with "Tails"....we love it because it's the coolest thing ever, but hate the fact that down the road I won't be needed lol! Cons Inventory management is something to get used to, but we will get there. I do also wish we could create our own visit types to work with what we are used to. Also, one request would be to be able to re-order the entries in a canned treatment plan so if we have to adjust it, it will be in logical order of how we go through the process. Right now, new entries only appear at the bottom and can not be moved and the whole plan needs to be re-created. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) It was server based and we wanted something web based with more current technology. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 27, 2024 Thank you so much for sharing this thoughtful review! We love hearing that you've embraced the flexibility and functionality of our system, and we get a good laugh out of your "love-hate" relationship with Tails! 😄 It's designed to lighten the load, but your expertise is definitely required! Regarding the cons you mentioned, we hear you! Inventory management can be a bit of a learning curve, but it sounds like you're on the right path. As for the treatment plan reordering and custom visit types—there is excellent feedback! We've passed these suggestions along to our development team as we're always looking to improve workflows. And we'll make sure to let your onboarding lead know they have a fan club waiting for them in the U.S. 😎 They're a rockstar, and we're thrilled they could support you through this transition. Thanks again for making the leap to Digitail—we're excited to continue growing with you! -Heather Ashcroft Communty Lead DP Diana P. Owner, veterinarian Veterinary ### "Overall good experience from a veterinary ophthalmologist" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 16, 2024 Overall very good. I think Digitail has a lot of potential and I look forward to continuing to work with them. Pros I like the interface, the ease of use, the forward thinking (AI, voice integrations). Cons I am a specialist and I was hoping there would be advancements to integrate the unique aspects of a referral hospital. Also customer service can be very helpful, but not always very prompt. The chat option really isn't truly a chat because it can takes days for them to respond. That is really just an email. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reasons for choosing Digitail the hope that there would be more tailored use of the product, not owned by another entity Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 22, 2024 Thank you, Dr. Diana, for your candid feedback! We're glad you enjoy the interface, ease of use, and our forward-thinking features like AI and voice integrations. It's great to know that you see the potential in Digitail, and we appreciate your commitment to working with us. We hear you on the need for more specialized features for referral hospitals, and we’re continuously working to expand and refine our offerings to meet the unique needs of all veterinary professionals, including specialists like yourself. Your feedback is incredibly valuable as we prioritize future developments. Regarding customer service, we sincerely apologize for any delays you’ve experienced. We're actively working on improving our response times to ensure that you get the prompt assistance you need when you reach out. Thank you for choosing Digitail and for trusting our journey to create a more tailored and innovative solution for the veterinary community. Heather Ashcroft Digitail Community Manager DR Donna R. Veterinarian Veterinary ### "Great system for a mobile veterinary practice." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2024 Very positive experience. They have a great customer service and get things worked out quickly and efficiently. Pros This is a quality, easy to use system for a mobile veterinary practice. Cons The inventory feature can sometimes be confusing in regard to entering and changing a product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 21, 2024 Thanks Donna for sharing your experience! We're glad to hear that Digitail is a great fit for your mobile veterinary practice. It's awesome that you're finding the system easy to use and that our customer service team has been there to help when needed. We appreciate your feedback on the inventory feature. We're always looking for ways to make every aspect of Digitail as user-friendly as possible, and we'll definitely take your comments into account as we continue to improve. Thanks again for choosing Digitail! We're here to keep things running smoothly for you and your practice. Heather Ashcroft Digitail Community Manager CS Chris S. Owner, Veterinarian Veterinary ### "Digitail is perfect for the small outpatient-focused private veterinary clinic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2024 It's been great! As a small private practice, it has suited our needs wonderfully and we have been able to leverage a lot of their tools to reduce many communication friction points. Pros \- SOAPs: Logically built. Easy to start-finish every aspect of an appointment in one screen (history, exam, diagnostics, medications/label printing, invoicing, discharge instructions) - Flowboard: Quick and easy way to "bounce" between SOAPs. Visualize "who's here"? - Integrated pet smartphone app: Allows for easy sharing/viewing of records. Chat feature. Contactless booking. And pet parent medical journaling that syncs with our PIMS - Online Booking: Now they have an embeddable widget to add to our website. - Quality UX: This is a veterinary software that feels modern. And that matters when onboarding and training new staff. - Agility in development: The Digitail team has shown consistent interest in adapting to user needs. Cons \- Wish the pet parents could share their vaccination history in pdf form rather than having to contact us to do it for them. - The Whiteboard feature is a good start, but they don't have task-invoicing connectivity yet. So a big in-patient facility may struggle in that respect. Alternatives considered [Rhapsody](https://www.capterra.com/p/203148/Rhapsody/) Reasons for choosing Digitail Ease of use. Feedback from other users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 21, 2024 Thank you Chris for the thoughtful review! We're thrilled to hear that Digitail is hitting the mark for your small outpatient-focused clinic. It's great to see that features like the SOAPs, Flowboard, and our integrated pet smartphone app are making your day-to-day smoother and more efficient. We know how important a modern, intuitive UX is when it comes to onboarding new team members, so we're glad that's resonating with you. We also appreciate your feedback on the Whiteboard and the pet parent vaccination sharing process. Your insights are invaluable as we continue to evolve and fine-tune Digitail. We're always working on new features and improvements, so stay tuned—there’s more to come! Thanks again for choosing Digitail and for sharing your experience. We’re here to support you and your clinic every step of the way! Heather Ashcroft Digitail Community Manager DL Deana L. Executive Director Veterinary ### "STAY AWAY FROM DIGITAIL!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 23, 2024 The software is a total joke. We were lied to when we signed and unless you copy the CEO on every email, no one answers. It's just bad software with no customer support. Pros There are no pros at this point. They have run us through the ringer so bad we are already shopping for another software. Cons They fired our implementation person along with about a quarter of their staff the day before we went live. Their tech support team does not respond to problems. You can't change reminders going out to your customers. Our no show rate skyrocketed after we went live with them. If you have multiple locations, you can't set up your own employees. Switched from [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) We were trying to find something a little less tedious with more current features. Yeah, it backfired completely. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 5, 2024 We thank you for the feedback. I’m sorry to hear about your frustrating experience with our software and support team. This isn’t the service we strive to provide, and I apologize for the inconvenience. We’ve taken your feedback seriously and have already made changes to address the issues you faced. Unfortunately, we couldn’t resolve them in time for you, and I regret that we lost your trust. Thank you for helping us improve. AU Anonymous User Owner, Veterinarian Veterinary ### "Terrific cloud-based PIMS for our small specialty practice!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 14, 2023 Getting started with Digitail was super easy! Our customer service contact walked us through setups and met with us as many times as we needed to get everything working and to dive deeper into adding new functions. Pros What a great alternative to our previous system! As a small but growing specialty practice, we don't have the client volume to justify adding an expensive software. Yet, we needed to improve our medical records and organization. Digitail checked those boxes and so many more! Cons Would like to see attachments read in medical records and improvement with emailing with clients so it shows as part of the medical record. 2 way emailing would be terrific! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 5, 2024 Thank you for the fantastic review 😻! We’re thrilled to hear that Digitail has been an excellent fit for your practice and that our support team has been helpful. We appreciate your feedback on reading attachments in medical records and improving email communication. These are great suggestions, and we’re working on enhancing these features. Thanks for being a valued customer and helping us improve! JW Jodi W. Veterinarian Veterinary ### "Digitail" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 22, 2023 Pros Digitail support has been great and timely. Being able to use preloaded treatment plans and templates has really made patient visits faster and more efficient. Cons Still working on some functions with inventory pricing and tracking but likely a learning curve to fully utilize the system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 5, 2024 Thank you for your positive review😻! We're glad to hear that our support team has been helpful and that the preloaded treatment plans and templates are making your patient visits more efficient. We appreciate your feedback about the inventory pricing and tracking functions. We're continually working to improve and make the system easier to use. Thanks for choosing Digitail! SM Stacey M. Practice Manager Veterinary ### "An Excellent Option for Veterinary Practice Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2023 Overall, our time with Digitail has been a 5/5 star customer experience. We have felt nothing but support along the way and are excited about all the new innovations that are coming forward. Pros My truly favourite thing about Digitail is their vibrant, engaging team who provides excellent, courteous and prompt support and customer service. They truly feel like an extension of our in clinic team and they make our days flow so easily. Cons Any feature request we've ever submitted has been acknowledged and considered, most often executed and integrated to help our work flow. Alternatives considered [Rhapsody](https://www.capterra.com/p/203148/Rhapsody/) [easyVET](https://www.capterra.com/p/134498/easyVET/) Reasons for choosing Digitail We chose Digitail because their customer service was unmatched. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 15, 2023 Thank you for the awesome review on Digitail! 🌟 We love being your behind-the-scenes support crew. And we're always all ears for feature requests; it's how we keep getting better. Glad you felt the difference in our customer service. Just know that as you grow, we've got your back. More cool stuff is on the way; thank you for partnering with us! [View all Reviews](https://www.capterra.com/p/167764/Digitail/reviews/) Popular comparisons [DaySmart Vet vs Digitail](https://www.capterra.com/compare/133166-167764/DaySmart-Vet-vs-Digitail)[Instinct Science vs Digitail](https://www.capterra.com/compare/167764-234498/Digitail-vs-Instinct-EMR) [ezyVet vs Digitail](https://www.capterra.com/compare/99977-167764/ezyVet-Cloud-Vet-Software-vs-Digitail)[Cornerstone Software vs Digitail](https://www.capterra.com/compare/99976-167764/Cornerstone-Practice-Management-vs-Digitail)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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