# Page 7 | Reputation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Reputation the right Reputation Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167624/Reputation-com/reviews --- Reputation 4.4 (184) [View alternatives](https://www.capterra.com/p/167624/Reputation-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Reputation ## Showing most helpful reviews Showing 151-175 of 184 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Program Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "At your fingertips..." April 1, 2019 3.0 Pros The management of listings is streamlined and helpful. Cons The user interface is lacking industry standards or what most would be accustomed to. Review Source Response from Reputation.com April 5, 2019 We'd like to get more feedback on your experience about the interface issues you were experiencing. Can you please reach out to me at egraff@reputation.com? Your experience is important to us. -Erin, Community Manager JB Jay B. Sr. SEO Manager Marketing and Advertising Used the software for: 6-12 months ### "Reputation.com Review" September 30, 2019 4.0 Pros Ability to make updates to thousands of business listings Cons Small bugs/errors with reporting and Google API Review Source KG Kory G. General Manager Real Estate Used the software for: 2+ years ### "Great Product!" April 10, 2019 5.0 Pros Very user friendly! Love the analytic reports you are able to view! Cons Sometimes the apartments.com login/credentials do not feed properly. Review Source SF Sabina F. Program Manager Events Services Used the software for: 2+ years ### "How we use it" April 10, 2019 4.0 Pros That our onsite crew can ask the client for a review. Cons Not everything is super easy to figure out, and not all accounts connect. Review Source VR Verified Reviewer Marketing Associate Real Estate Used the software for: 1-2 years ### "Review from Marketing" April 11, 2019 5.0 We have found this tool extremely useful in keeping our teams accountable for their reviews and monitoring the content they're using to reply. Pros The reporting makes monitoring our successes and opportunity to improve very easy. Cons I have yet to find any cons that effect our use of this tool. Review Source CG Carrie G. HR Manager Construction Used the software for: 6-12 months ### "Understand what you're getting" October 3, 2019 1.0 We pretty much didn't have an experience using the software at all. We didn't get onboarding (someone got fired and they didn't reassign anyone to us) and then we got reassigned to someone who didn't know what features we had. We asked for our money back, if I am remembering correctly. Pros Honestly, the only thing I really liked about this was the initial sales pitch. We shopped around and were really sold, and the product wound up being a bit of a joke. Cons The people. Aside from the initial sales pitches, we had a terrible onboarding rep. He didn't answer his phone, he didn't train us, he didn't know how the features worked. Turned out, he had been fired, and they never reassigned us anyone. Review Source VR Verified Reviewer Digital Marketing Manager Entertainment Used the software for: Less than 6 months ### "Makes my job easier and more efficient" March 29, 2019 4.0 I have had a great experience. My customer success rep is very responsive and always willing to help. Using Reputation.com saves me a lot of time . Pros I like that I can monitor reviews for multiple locations on multiple platforms. It makes it much easier. Cons I don't like that you can not edit the reviews from the platform and it does not update the response if you edit it from Google. Review Source VR Verified Reviewer Marketing manager Apparel & Fashion Used the software for: Less than 6 months ### "Reputation.com we love you" April 19, 2019 5.0 Pros I must say that reputation.com is a brilliant tool to manage the and respond the review of a visitor and it helps you to grow in a very nice way. Cons Reputation.com is a good software i had not noticed any disadvantage of it Review Source Response from Reputation.com May 1, 2019 Thank you so much for your 5 star review! We're thrilled you're loving the product and service. Please let us know if you ever need anything! -Erin, Community Manager TD Tim D. Manager Retail Used the software for: 1-2 years ### "Great Job Reputation.com" March 29, 2019 5.0 So far so good, I haven't had any issues Pros Personal Service, I work with support team and they make sure all our platforms are connected and working. Cons The email templates could be easier to make and use. Review Source MA Megan A. Director of Marketing Warehousing Used the software for: 1-2 years ### "Customer Service is Key" September 23, 2019 4.0 Pros The support behind the software was key, and I'm very happy with my choice. Cons We've run into issues with integrations, which was frustrating, but the support team was quick to react. Review Source PK Patrick K. Marketing Hospital & Health Care Used the software for: 6-12 months ### "Lots of ways to track your data" March 29, 2019 5.0 Good service - the people I work with at rep.com are professional and friendly and I feel they go out of their way to provide a good experience for me. Pros I like that the dashboard has a lot of customization. I need to track and measure online reputation across a high number of locations and the flexibility is very helpful. Cons Actually, the 30 day re-login is annoying. Review Source VR Verified Reviewer Business Manager Marketing and Advertising Used the software for: 1-2 years ### "Reputation.com Is Amazing!" March 29, 2019 5.0 Pros I love how interactive this website is to keep in touch and involved with my residents! Cons I wish there was better reporting options for me as well some better filters. Review Source VR Verified Reviewer Social Media Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Satisfied" April 10, 2019 4.0 Reputation.com has been a very useful tool for our organization, however we have had MANY glitches with the system. Pros All of the reviews from all over the internet end up in one place. Cons Many of the providers we added to the system ended up with incorrect information that then had to be fixed again. This process was tedious and inconvenient. Review Source KJ Kelley J. Operations Support Manager Real Estate Used the software for: 1-2 years ### "Easy to use and customizable " March 29, 2019 4.0 Very positive. Helpful team! Pros Ease of use, reporting, customizable! Great team. Cons Can't make all of the formatting changes on my own, have to reach out to support. Review Source JB Jaren B. IT Manager Hospital & Health Care Used the software for: 1-2 years ### "Reputation.com has helped us increase our online reputation" March 29, 2019 5.0 Pros It's easy to use and very customizable. Cons It currently doesn't integrate with our practice management system but they are working on an integration. Review Source VA Valerie A. Resident Life Coordintor Health, Wellness and Fitness Used the software for: 1-2 years ### "Reputation Review" April 11, 2019 4.0 Pros It is relatively easy to use. I like that you can clearly see when the posts are up. Cons It can be confusing with the picture upload portion. Review Source JM Jenn M. Transaction Coordinator and Marketing Real Estate Used the software for: 6-12 months ### "Amazing company!" April 1, 2019 5.0 Pros I loved how easy to use it was, I loved how helpful the staff was at calling and emailing and helping me set it up and change it a couple times getting it dialed in. Cons I don't really have anything negative to say. Review Source Response from Reputation.com April 5, 2019 Thanks so much for your feedback and your 5 star review! -Erin, Community Manager DS Debra S. IT/Marketing Automotive Used the software for: 6-12 months ### "When dealing with Social media you to know now." April 29, 2019 3.0 Pros To be fair we did not get the full benefit of this but as it would get to us third party and days later, I had already seen, reviewed and answered our Social media posts via Google review. Cons I would be nice to have it was catered more to us personally, but in today's social media platform you seem to go through so many windows to get to one place. I prefer a direct approach and be available 24/7 Review Source Response from Reputation.com May 1, 2019 Hi Debra, Thank you for your feedback. If you'd like to discuss our social media platform and the services we provide, we'd love to chat with you. We have made several updates. Please reach out at egraff@reputation.com if you'd like to chat. -Erin, Community Manager VR Verified Reviewer Community relations Medical Practice Used the software for: 6-12 months ### "Reputation App" March 29, 2019 4.0 I really like the app and the ease of using the app, however I wish the time it took to get review notifications was instant. Pros The app is very user friendly- love the ease of the drop down responses. Cons Not prompt with notifications- sometimes hours after they’ve been posted Review Source MC Melanie C. Marketing Hospital & Health Care Used the software for: Less than 6 months ### "Ok so far - hoping for great results" March 29, 2019 4.0 Pros The customer support is great. I know who to contact for certain issues and they are responsive for the most part. Cons unable to directly make updates to listings via dashboard and lack of ability to scrape other websites for incorrect listings. Review Source JP Jeffrey P. Owner Legal Services Used the software for: 1-2 years ### "Makes Getting Reviews SO Easy!" September 30, 2019 5.0 EXCELLENT. Pros It's very user friendly for both myself and my clients. Asking for a review whether via iPhone or PC is VERY easy and user friendly. Cons There is nothing I do not like. I am a very picky perspon when it comes to what products I use, and I honestly have no complaints. Reason for choosing Reputation Price, easy of use, fact that there is an iPhone app. Review Source DF Deborah F. Orthodontist Medical Practice Used the software for: 2+ years ### "Reputation.com saved my Reputation!!" April 10, 2019 5.0 I am so thankful that I found Reputation.com. They helped immensely in suppressing fake negative websites and information that was maliciously posted about my business. I can't recommend them enough! Pros Easy to use and add things whenever I wanted to. Cons I really can't say there were any negative features at all. Review Source FF Fernanda F. Marketing Assistant Automotive Used the software for: 6-12 months ### "Great and complete platform." March 29, 2019 4.0 Great experience! Pros Very easy to use and very complete! I was not familiar with it before, and I was able to learn it instantly. Cons Sometimes there are glitches in the system, but their support team is very active. Review Source AR Andrew R. Director of Business Intelligence Hospital & Health Care Used the software for: I used a free trial ### "Mainstream platform to manage reviews online" July 18, 2019 5.0 Pros Reviews are combined into one dashboard for easy management, able to respond to reviews quickly. Cons Not a ton of user specific customization can be made, unless you want to pay a hefty price for it. Review Source MR Micky R. Office Manager Real Estate Used the software for: 6-12 months ### "On The Fence" March 29, 2019 3.0 Pros They provide several very useful features and reports. Cons Issues with implementation and support. Customer onboarding was very quick and would not follow-up. Review Source Similar Products Featured