# Page 6 | Reputation Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Reputation the right Reputation Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167624/Reputation-com/reviews

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Reputation

4.4 (184)

[View alternatives](https://www.capterra.com/p/167624/Reputation-com/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Reputation

## Showing most helpful reviews

Showing 126-150 of 184 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AS

Amrita S.  
VP of Marketing  
Hospital & Health Care  
Used the software for: 2+ years

### "Very easy to use and comprehensive"

October 3, 2019

4.0

The software is great but we get little attention/ support

Pros

The platform is easy to use and offers a lot of customization.

Cons

Their account management has been less than optimal. We have had a change of reps and incompetent reps handling our account. I wish there was a higher ability to add more local competitors and customize at the location level.

Review Source

VR

Verified Reviewer  
Digital Marketing Specialist  
Automotive  
Used the software for: 6-12 months

### "Sometimes falls off, but mostly functional and easy to use!"

March 29, 2019

3.0

I like it a lot and our reps are absolutely fabulous!

Pros

I like how easy it is to upload bulk email requests, and I like how easy it is to see how competitors are doing in my region.

Cons

Sometimes quality falls off or things stop working and it takes several days mostly to get things running again.

Review Source

VR

Verified Reviewer  
Patient experience specialist  
Hospital & Health Care  
Used the software for: I used a free trial

### "Comprehensive online management "

August 15, 2018

4.0

Customer service is next none,

Pros

This company has great products that cater to the online reputation management and digital marketing. There online reputation management product is comprehensive and very user friendly. With the ability to solicitor and generate online reviews it is a great online tool to improve your online review profiles and create a more visible online presence amount your competitors. Their customer service is great as well.

Cons

The product is great but with so many companies that offer similar services the cost of the product made the difference within my company.

Review Source

TS

Todd S.  
Digital Media Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Take Charge Of Your Online Reputation"

September 30, 2019

5.0

Pros

Reputation.com is exactly what our organization needed to manage our online/local listing and to increase the volume of reviews. We saw a tremendous increase in the volume of reviews as well as our overall star ratings.

Cons

There is nothing I don’t like about Reputation.com.

Review Source

CD

Carly D.  
marketing consultant  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Insightful and easy to use"

August 1, 2022

5.0

Overall, Rep is great for us and a very useful platform both for the day to day, and for monthly data reports etc.

Pros

This platform is full of information, and makes it easy to run social platforms for a large number of communites/sites all at once. their 'review' option allows us to collect posts and insight from all our communities but review everything before it goes live. Analytics are also extremely helpful.

Cons

There is so much info it can sometimes be hard to know where to look for all the reports.

Review Source

CB

Candace B.  
Property Manager  
Real Estate  
Used the software for: 2+ years

### "Great Product"

June 16, 2020

4.0

I love the ease of use with Reputation. The functional aspect of the program made it easy to train new employee's as I had to do and also in a crunch, made it quick to make a post.

Pros

The ease of use. The Functions are great and easy to use.

Cons

Needs more actions and updates to the products that are available.

Reason for choosing Reputation

My home office chooses as we do not have a choice.

Review Source

CM

Carole M.  
Marketing Director  
Medical Practice  
Used the software for: 2+ years

### "Satisfied"

October 3, 2019

4.0

Most of our reps have been very helpful and answer questions promptly. We have seen an increase in number of positive reviews and are better able to manage our responses from one platform.

Pros

Reputation.com helped us improve our star ratings on Google and Facebook.

Cons

Account set up is constant and takes a lot of work.

Review Source

DW

Daniel W.  
Digital Marketing Coordinator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great for large company with multiple locations! "

April 10, 2019

5.0

Pros

This software makes it so easy to group and respond to reviews. The response generator saves me a TON of time.

Cons

There isn't a whole lot to dislike about this platform. It does the job. Could possibly be more affordable if anything.

Review Source

AC

Alejandra C.  
Customer Service Manager  
Commercial Real Estate  
Used the software for: 2+ years

### "FCS"

September 23, 2019

5.0

help manage what reviews are organic and what ones come through the Surveys and text link.

Pros

Surveys, daily emails on reviews. Easy to use reports. Automatic Responses per location.

Cons

No drop off data when a customer uses a survey. no reporting on Surveys when individual surveys.

Review Source

BS

Branka S.  
Customer Relations Manager  
Medical Practice  
Used the software for: 6-12 months

### "Online Reputation"

September 23, 2019

5.0

Although, we are just now realizing it's full potential, I am looking forward to using the cell phone feature for more accurate and faster customer reviews and it's fast response to online reviews. Reputation.com team is knowledgeable and happy to assist with any questions/concerns.

Pros

Everything is available at your finger tips. Product quality at a very competitive cost.

Cons

This does not reflect the software itself, but I was disappointed in our lack of knowledge of this product and its true potential and capabilities. Our communication with reputation.com team was limited.

Reason for choosing Reputation

Unbeatable cost, up to date features.

Review Source

KB

Kaitlin B.  
Customer Relations  
Construction  
Used the software for: Less than 6 months

### "Great Product! "

February 23, 2023

5.0

Pros

It has been very informative and has great resources to print off and actually reference!!

Cons

Some of the links are not working :( :(

Review Source

ED

Erika D.  
Digital Marketing Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "reputation.com review"

October 7, 2019

4.0

Able to increase our overall number of reviews and see that our franchisees are not responding to reviews as often as we would like.

Pros

easy to use dashboard features - easy to see number of reviews by location

Cons

reporting is not as comprehensive as we would like. Hard to use bulk upload for review requests.

Reason for choosing Reputation

Pricing

Review Source

RT

Riley T.  
Social Media Company  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Makes my day easier"

February 16, 2022

5.0

Great!

Pros

I love how I can monitor 90+ accounts with ease.

Cons

Sometimes there are glitches that take while to resolve.

Review Source

VR

Verified Reviewer  
Director of Paid Search  
Marketing and Advertising  
Used the software for: 2+ years

### "Great tool to monitor reviews"

April 3, 2019

4.0

They are very helpful. Cost is going up which is discouraging, but it's a good product.

Pros

Getting notifications about reviews and being able to respond there as well.

Cons

There are some limitations when you have multiple users.

Review Source

Response from Reputation.com

April 5, 2019

Thank you for your feedback and your generous review. -Erin, Community Manager

RE

RICK E.  
MANAGER  
Automotive  
Used the software for: Less than 6 months

### "GREAT PRODUCT "

March 29, 2019

5.0

I REALLY REALLY LIKE IT ALOT OUR SCORE 761 03/29/2019 @ 8AM THIS IS A 50 POINT SWING FORWARD FROM LAST WEEK!!!!!!

Pros

I enjoy the ease this makes it for our customers to get straight to our social media outlets and google

Cons

I don't like the feature that blocks you from requesting reviews. I have had it happen a couple of times and if I have 10 people pick up their cars which, in collision department this is easily done. I should be able to send the link for the review to my customers without the system "Prevent from over surveying" message I recieved

Review Source

VR

Verified Reviewer  
Marketing Manager  
Real Estate  
Used the software for: 6-12 months

### "Overall a good product"

March 29, 2019

5.0

Pros

The ability to see all reviews in one place and post to multiple pages on multiple sites at once.

Cons

Occasional glitches but nothing that is persistent enough to warrant a complaint.

Review Source

JS

JENNIFER S.  
General Manager  
Warehousing  
Used the software for: 6-12 months

### "Easy platform to use"

March 29, 2019

5.0

Pros

Everything is easy to navigate and see our listings at once, the breakdown on score tells us what to work on or address

Cons

Not including Yelp, this is really the only inconvenience

Review Source

AC

Allyson C.  
Director of Digital Marketing  
Hospitality  
Used the software for: 6-12 months

### "Great tool for streamlining your social & reputation processes"

September 27, 2019

5.0

Pros

We transitioned from an industry-specific vendor that had not made improvements or changes to the platform for a long time. Reputation.com is constantly providing updates and new features so you know they're focused on staying current with new trends in reputation management.

Cons

When we started on the platform it was in transition from an older version so the interface was a little confusing as there were legacy options available alongside newer ones. I do think it was a little overwhelming for our end users initially.

Review Source

jH

josie H.  
manager  
Government Administration  
Used the software for: 1-2 years

### "Happy With Services"

April 11, 2019

5.0

I do not have to spend time manually searching the internet for new reviews, they are all consolidated into one place. They are great for the price - it allowed me flexibility and the ability to respond to reviews or even request them!

Pros

It automated alot of processes & I was always sure of what was being said about us in the internet.

Cons

It was not compatible with Yelp, so we were not able to interface with that platform.

Review Source

Jennifer R.  
Marketing  
Restaurants  
Used the software for: 6-12 months

### "Satisfied"

October 6, 2019

4.0

Great in the beginning, with my first lead contact

Pros

Reporting across locations saves me time and effort

Cons

Adding potential reviewers via spreadsheet

Review Source

VR

Verified Reviewer  
Franchise Business Consultant  
Education Management  
Used the software for: 2+ years

### "Slow"

April 1, 2019

5.0

Pros

Absolutely love the reports and drill down.

Cons

So slow to pull up the reports, many days I don't have time to wait for it.

Review Source

Response from Reputation.com

April 5, 2019

Thank you for your feedback! We are working on speeding up the customized reporting. -Erin, Community Manager

LW

LaTonya W.  
Operations Manager  
Real Estate  
Used the software for: 1-2 years

### "Great Resources Available"

September 26, 2019

4.0

They've been great. I just need to make more time to take advantage of all of the benefits available.

Pros

I honestly haven't used this platform to it's potential, but I am already impressed by the excellent support services and training resources available.

Cons

It's not a con...but there are so many options available to customize I really need to take time to figure out the best strategy and uses for our needs.

Review Source

JO

JULIA O.  
Manager  
Medical Practice  
Used the software for: 2+ years

### "Less service more cost"

March 29, 2019

2.0

Pros

Used the company for years but it has recently changed. It was basic and easy to use but now, with the changes, our package has doubled in price.

Cons

Annoying salesman trying to sell me an upgraded package.

Review Source

CS

Claire S.  
Communications and Marketing Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Makes my job easier"

March 29, 2019

5.0

It has been a great experience so far. We are in our 2nd year of working with them. For our small marketing/communications department this service was so helpful and made a lot of sense to us.

Pros

The ease of keeping track of and responding to our reviews across multiple channels in one place.

Cons

Setting up and getting google verification has been hard in some spots.

Review Source

MH

McKenzie H.  
Marketing Manager  
Real Estate  
Used the software for: Less than 6 months

### "Best One-Stop-Shop"

March 29, 2019

5.0

Reputation.com has been a good experience for our company. We were not able to keep up with all the demands of posting, responding to reviews, etc. when we would need to log into multiple sources. We love how organized and effective reputation.com has allowed us to become.

Pros

I love being able to pull reports, customize reports, respond to reviews from all my sources, and bulk post on social media. It is a HUGE time saver and has made our marketing department so much more effective.

Cons

The time it takes to get acquainted with the program. Each user is certainly at different levels and the on boarding process probably works a little different, but I do love the certification courses, etc. to help with getting us up to speed.

Review Source

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