# Page 5 | Reputation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Reputation the right Reputation Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167624/Reputation-com/reviews --- Reputation 4.4 (184) [View alternatives](https://www.capterra.com/p/167624/Reputation-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Reputation ## Showing most helpful reviews Showing 101-125 of 184 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Brenda M. Project Manager Warehousing Used the software for: 1-2 years ### "We are paying for you to write reviews for us " October 7, 2019 4.0 Pros I like the ease of searching for and responding to all our reviews (except yelp) in one place. Cons We have been paying for you to respond to positive reviews for us and as of Friday no reviews had been posted in MONTHS and my latest email sent on October 3rd, to literally every email address I have at your company, did not even get a response. Review Source Chris G. Marketing Manager Real Estate Used the software for: 6-12 months ### "Great Reputation Software" September 30, 2019 5.0 Pros I love the reporting features and the customer service team. Cons I honestly like everything about Reputation.com Review Source VR Verified Reviewer Product Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Rep.com as a Healthcare tool" March 29, 2019 4.0 Excellent service, solid platform, a great control panel for managing info across the web Pros Navigating through data on Rep.com's platform is fluid and intuitive Cons Reporting section could be a little clearer Review Source EE Emily E. Camp Scout Veterinary Used the software for: 1-2 years ### "CBW" March 30, 2019 5.0 Pros Being able to schedule posts months in advice really saves me a lot of time and energy of having to constantly post. Also the auto responses for the reviews has really helped me out. Cons Not being able to resize some of the photos to post them. A lot of our stock photos will not post because of the size issue. Review Source MV Mindy V. Community Manager Real Estate Used the software for: 2+ years ### "Great Way To Track Reviews!" April 11, 2019 5.0 It helps me stay focused on my reviews and allows me to respond easily. Pros Dashboard and notifications are easy and consistent. Cons I don't have any issue with this software. Review Source TH Taylor H. Marketing Scout Veterinary Used the software for: 6-12 months ### "Everything you need all in one place!" March 30, 2019 5.0 Pros Everything you need is all in one place combined so your not searching to find several different websites and trying to remember passwords. Your day to day information is all in one place and easy to use. Cons I wish they could add Listen360 as one of the review sites. Review Source Response from Reputation.com April 5, 2019 Thanks for your review, Taylor. We sure do appreciate all the love from Camp Bow Wow. We're here to help if you need anything or have any feedback for us. We're always looking to improve our products and services. -Erin, Community Manager SP Shauna P. Marketing manager Automotive Used the software for: 1-2 years ### "Fan on reputation.com" April 10, 2019 5.0 I have loved working with reputation.com and the product they offer to clients. It has helped increase our reviews and stay on top of what people are saying about us Pros The functionality of the back end tool. The elements of the packages available Cons Better creative templates would be helpful. More graphically appealing but I do like them Review Source TD Tim D. Social Media Manager Hospital & Health Care Used the software for: Less than 6 months ### "Manage Your Online Reputation" April 27, 2022 4.0 My business is able to quickly respond to reviews and understand brand sentiment using the Social Listening tool. Pros Easy way to see reviews across all major social media sites. Easy to respond to each of these reviews within the platform. Cons A bit challenging to use from a CX perspective. Review Source JCE Juan Carlos E. Director de Proyectos Alternative Medicine Used the software for: I used a free trial ### "Gestión de la reputación en línea y en la entrega de soluciones de experiencia del cliente" May 18, 2023 4.0 En general, la experiencia diria que ha sido muy positiva, dado que es un aspecto importante hoy en dia para cualquier proyecto de marca o empresa. Seguiremos usandola, hasta ver y analizar más en profundidad su relevancia en nuestros proyectos. Pros Especialmente que permite controlar, supervisar y administrar la presencia en línea y la reputación en múltiples canales. Proporciona herramientas y servicios que ayudan a recopilar y gestionar las opiniones de los clientes, monitorizar la reputación en línea, analizar datos y tendencias, y tomar medidas para mejorar la presencia en línea. Cons No nos ha resultado facil usarla de cara a medir y analizar su rendimiento en línea, comprender las tendencias y generar informes personalizados para evaluar la reputación y experiencia del cliente. Quizás deberia ser un poco más intuitiva, de cara a la empresa. Review Source AJS Andrew J. S. Physician Medical Practice Used the software for: 2+ years ### "Outstanding Product" March 29, 2019 5.0 Reputation.com is an invaluable tool to our practice. It makes reaching out to our patients for feedback effortless and allows us to see how we are doing across multiple sites in one place. Pros Ease of sending requests to patients. Ability to provide responses or have replies posted by Reputation.com. Having reviews from multiple sites compiled in one place. Cons Inability to customize common fields and have them auto-populate. Inability to set favorite templates for use without having to select from drop-down menu every time. Review Source SJ Sarah J. Corporate Operations Director Food & Beverages Used the software for: 1-2 years ### "Reputation matters, but so does your time" September 23, 2019 5.0 With so many platforms for reviews, it becomes so time consuming to monitor them all. Reputation.com streamlines the process and sends alerts right to your email, so you do not miss anything. Pros It's a convenient way to manage your reputation across platforms. Cons While it pulls from many platforms, they do not pull from Yelp. Review Source BO Brandon O. Marketing Retail Used the software for: 1-2 years ### "Reputation Use " October 4, 2019 4.0 Great experience. We like having a rep.com representative that we can reach out to and solve any issues that may arise. Pros The review aggregation from google. We have a lot of locations with google business pages that receive reviews and having them all gathered in one place makes it way easier to manage. Plus we can even respond directly thru the platform - which becomes a huge time saver. Cons Not necessarily a rep.com issue - but I wish Yelp would play nice with Reputation. Yelp is another huge review site for us and being able to aggregate Yelp reviews in the same platform would be major for us. Hopefully one day they can make it happen. Review Source KJ Kristin J. Park Manager Hospitality Used the software for: 2+ years ### "Just what we need!" March 29, 2019 5.0 Thank you for always taking the time to answer our questions and help keep up our "reputation". The ease of having surveys sent to our guests and getting feedback immediately is worth every penny! Pros The dashboard is easy to use! We are able to have up to date reviews posted to our website as well as track our progression throughout the months/years. Customer support has always responded quickly and been able to maximize our use of the product. Cons I wish more surveys would become reviews! Review Source CS Candice S. Business Manager Real Estate Used the software for: 1-2 years ### "I'm very happy with Reputation.com" March 29, 2019 5.0 Very happy with the service. Pros Very user friendly and easy to access. The different tabs are easy to navigate through. Cons When I respond to resident and prospect reviews sometimes it takes a little while to load my response and is in pending status too long. Review Source AG Albert G. Customer Care Manager Building Materials Used the software for: 1-2 years ### "Sophisticated app " April 10, 2019 5.0 it was above neutral. We had to bring people up to speed on a lot of things and it was difficult when we had questions that we couldn't answer on the spot. Pros Modern and sophisticated interface easy to use app Cons It was difficult to get a hold of out account rep when we needed to. Review Source SM Sara M. Director of Marketing Real Estate Used the software for: 2+ years ### "2 years and counting" September 23, 2019 5.0 Reputation.com is helping keep us to be more aware of our ORM and how reviews affect our overall business. Pros Overall the software is pretty user friendly and easy to navigate. I really like the filter features and being able to export reports into excel and PDF. I like that we can have unlimited users and that there are levels of access. Cons Although the filtering is a great feature I use all the time, I don't like how you have to select all when you want to switch from one location to another. Review Source ZD Zach D. Assistant Account Executive Public Relations and Communications Used the software for: 2+ years ### "Overall I have been happy with my experience." October 11, 2019 5.0 Overall I have been happy with my experience. Pros I like the fact that you are able to receive notifications instantly about reviews we've gotten and that we can reply directly in the platform. Usually I'll do it in whatever platform it is so it's faster, but I like the speed with which we know about the review. I also like that we can have templates to send to possible reviewees to send review requests to. Customer service is usually good and responsive. Cons I do wish that it would post sooner than it does, as once it took up to two or three weeks for a response to post. There have been a few glitches where I wasn't able to send review requests. I would be nice to be able to edit the review request templates ourselves to reduce the time lapse between change request and implementation. Review Source HL Holly L. Internet Manager Automotive Used the software for: Less than 6 months ### "Very reliable " January 8, 2020 5.0 I would recommend for any business who needs to respond to reviews. Pros So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in. Cons The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint. Switched from [VUE DMS](https://www.capterra.com/p/192373/Dominion-VUE-WebDMS/) They were no longer in business with our industry. Review Source KM Kyle M. Operations Analyst Real Estate Used the software for: 1-2 years ### "Have been using them for over a year. " May 7, 2018 4.0 Pros I like the ease of use especially for my site mangers to get reviews. The reporting is great and very easy to read. Cons My biggest con with with Reputation.com is the lack of a Yelp integration which is the hardest reviews to get. Review Source Sebastian C. Captain Retail Used the software for: I used a free trial ### "Great for Business!" June 18, 2020 5.0 I recommend to all business owners or just any businesses in general. Pros The best thing about this software would have to be that you can communicate with other businesses which sold me right away! Cons I personally never found any downside when using this software but I can say sometimes was difficult to understand and using at the beginning. Review Source RS Russell S. Senior Digital Marketing Manager Hospital & Health Care Used the software for: 2+ years ### "A true partner" September 23, 2019 5.0 Fantastic! Their people are the best. I have even moved reps and they missed nothing and the new rep was just as helpful and competent. Pros The technology at reputation.com is great and performs as advertised. But it's their people that make the experience sing! They are proactive and always looking for ways to help. Cons Can be a little cumbersome but overall very good. Reason for choosing Reputation Great reputation (no pun intended). Review Source LP Lucie P. Director of Social Media Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Good rpoduct but better options are available " March 29, 2019 4.0 Pros One dashboard to respond/review to all reviews. Cons Support team, dashboard functionality, beta tests. They are using us as their gunneia pigs and changing dashboards before they should. Review Source LM Laura M. Vice President Hospital & Health Care Used the software for: 6-12 months ### "Buyer Beware" November 7, 2019 1.0 Buyer beware. This company makes false promises. If I could rate them 0 stars, I would. It's hard to manage your reputation score with incomplete data coming from its platform. When problems were found the Reputations team were unable to fix the issues. Company executive to NOT care about their customers. There are other Reputation management companies out there that can do a much better job. Don't waste your money on this one. Terrible experience. Pros The only good thing about this company's product is it's ease of use. Unfortunately the data you have to use is inaccurate. Cons Data was incomplete and inaccurate. Terrible customer service, false claims of their product being "the single source of truth". Waste of money and a year work. Reason for choosing Reputation I was sold on false promises. Review Source NW Nicole W. Account Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Valuable product! " September 30, 2019 5.0 Pros I find the reporting function to be the most valuable. Cons I can't think of any major cons. It does take lots of practice to get well acquainted with the software. Review Source NG Nathan G. Social Media Manager Automotive Used the software for: 6-12 months ### "Usability " March 29, 2019 5.0 Some of our social media accounts were difficult to connect to each social platform. Pros How simple it is to upload content and schedule it across all major platforms. I also like how you can manage several different aspects of your business on one site. Cons None that I can think of off the top of my head. I've had a good experience. Review Source Similar Products Featured