# Page 4 | Reputation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Reputation the right Reputation Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167624/Reputation-com/reviews --- Reputation 4.4 (184) [View alternatives](https://www.capterra.com/p/167624/Reputation-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Reputation ## Showing most helpful reviews Showing 76-100 of 184 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Anita B. Marketing Account Manager Automotive Used the software for: 1-2 years ### "Great When It Works" March 29, 2019 4.0 For the most part it's been good considering the price point. However, there have been several occasions where some of our social accounts stopped linking correctly to the software and we weren't notified that something was amiss. Unfortunately, we missed responding to a couple of reviews that needed to be addressed because we didn't receive the notifications. As a result we missed opportunities to resolve customer complaints and potentially lost customers. Pros Ease of responding to and tracking reviews from multiple social sites. Cons When one or multiple social accounts stop linking to the software and we're not notified. Review Source NR Nicole R. Director of Marketing Insurance Used the software for: 1-2 years ### "Great Reputation Management Software " April 12, 2019 5.0 We are very satisfied with the platform. As I said previously, we are able accomplish more on one platform and significantly improved our online reputation. We really like the dashboard as well. Pros We were able to go from three software providers to one for a fraction of the cost. We also increased our google rating from 1.5 starts to 4.4 stars! Cons The social media analytics. Our previous provider had better features. Review Source Response from Reputation.com May 1, 2019 Fantastic! We're thrilled you're so happy with the platform and that star rating improvement is amazing. We're here if you ever need anything. -Erin, Community Manager MB Molly B. Assistant Manager Real Estate Used the software for: 2+ years ### "A Good Reputation for Reputation" March 29, 2019 4.0 We can best keep track of reviews and ensure they are responded to in a timely manner. We can also sort by Google, Facebook, ApartmentRatings, and Modern Message. I like that they merge together. Pros You can see all your reviews on different platforms in one spot. Cons Increasing your score is difficult, and it would be nice to implement a few more platforms for reviews and posting on social media. Review Source SF Stephanie F. Leasing and Marketing Real Estate Used the software for: 2+ years ### "Rep.com" April 10, 2019 4.0 Pros I like the user friendly interface and that you can drill down on anything. Cons I do not like that on the home page, the property can only see their performance and not their performance compared to the rest of the portfolio. The report data does not download in a usable format. There is no ability to edit a review response once it is live. Review Source TL Timothy L. Digital Director Automotive Used the software for: 2+ years ### "Great help " January 13, 2023 5.0 Great help in keeping our online reputation and reviews under control Pros Great help in keeping our online reputation and reviews under control Cons A bit on the pricier side from what I have looked at but has great potential Review Source MR Megan R. Sr. Digital Marketing Communications Specialist Construction Used the software for: 2+ years ### "Comprehensive, easy-to-use platform" September 23, 2019 4.0 The platform makes reading, monitoring, tracking, and responding to a large volume of reviews streamlined and easier to manage. Pros A very comprehensive platform with an algorithm that gives users a complete picture of their online presence. Cons Sometimes the explanation of the score/score changes is not obvious to users who are not in the platform every day. Review Source VR Verified Reviewer BUSINESS OFFICE MANAGER Hospital & Health Care Used the software for: 1-2 years ### "Great for your reputation" April 10, 2019 5.0 We use Reputation.com daily. It is an effective tool. Pros Reputation.com has great functionality for posting to Facebook and Google. The reviews are very widely seen and you get an accurate depiction of your brand and where you are succeeding and where you can use some work. We are able to schedule posts whenever we like and also store up a library of content. Cons I wish there was more posting capability for Instagram and other social media sites aside from Google, Twitter, and Facebook. Review Source LY Lola Y. Marketing Manager Retail Used the software for: 2+ years ### "Camp Review" March 29, 2019 4.0 We love using this to track our social media, and to look at the larger picture for our business needs! Pros The interface is easy to use and it makes it very easy! Cons The price and some of the features. Also, Reputation.com is not an accredited member of Better Business Bureau which does have some impact when we first chose to go with this service. Review Source VR Verified Reviewer Marketing Director Automotive Used the software for: 2+ years ### "Pleasantly Surprised" April 10, 2019 5.0 I was skeptical for a long time. As soon as I started with the program I was pleasantly surprised. We saw instant gratification. Have recommended to other industries as well. Pros How effective it really is at getting reviews. Ease of use for responses. Responsiveness of staff. Cons Yelp decided to stop doing business with them but we don't like Yelp anyway. Review Source JM Jenn M. Marketing Assistant Real Estate Used the software for: 2+ years ### "Integration is Key" March 29, 2019 5.0 We are very happy & satisfied with Rep.com! Pros We love the fact that Rep.com sends automatic emails to every new move-in and puts them on a rotation is critical. That's what generates the best reviews for our company Cons I wish they could track who leaves a review from their email. Currently, you can only see clicks. Review Source NH Nicole H. SEO Assistant Marketing and Advertising Used the software for: Less than 6 months ### "Reputation is a great place to see all your listings together" March 29, 2019 5.0 Pros Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed. Cons For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc. Review Source CB Colleen B. Customer Experience Manager Automotive Used the software for: 2+ years ### "Reputation.com Helps So Much" March 29, 2019 5.0 Pros I like reputation.com because it let's me see where my customer's mindset is before they get their official survey and it lets me head off any issues they may have had at our dealership. Cons Customers confuse sales and service surveys and I wish it was more clear to the customer. Review Source Dan F. Social Media Manager Automotive Used the software for: 1-2 years ### "Easy and Convenient" March 29, 2019 5.0 Stellar. Pros It's all-inclusive. Everything can be done from one dashboard. The filtering techniques are accurate. The quantity of templated responses is convenient. Cons I'd like to be able to share the actual review with team members (internally, via email) and when I click the share button within the dashboard, an auto-populated link and text prompting a public share of the review appears. Review Source AJ Ann-Marie J. Marketing Communications Manager Consumer Goods Used the software for: 1-2 years ### "Excellent all-in-one platform" September 30, 2019 4.0 Pros The reputation score is helpful in ranking our businesses across the country and measuring performance. The dashboard is very user-friendly with options for reporting, chart-building and filtering. This makes it easy to keep a pulse on reputation management for our network. Cons The system is so robust that unless you receive proactive coaching, you may not realize all features that are available. Review Source KK Kasey K. Social Media Manager Automotive Used the software for: 6-12 months ### "Great for our organization" April 9, 2019 5.0 We are very pleased with Reptutation.com, and it has become an important part of our daily processes when it comes to monitoring and connecting with our guests. Pros I love how easy it is to pull in all of our reputation management tools into one place. It is clean, and easy to see progress. There are also unique tools that have helped us not only manage, but seek out reviews to better our business and guest relations. Cons A few minor glitches have proven to be a bit inconvenient, but our Reputation.com representative has been responsive and works closely with us to work things out. Review Source AS Amanda S. Practice manager Medical Practice Used the software for: 1-2 years ### "Used to work better " April 1, 2019 3.0 We were trying to gain more public reviews using reputation. I found myself asking patients to go directly to xx site and review us than using the kiosk. There was no communication when the templates changed. Communication is key - let your clients know when you are changing the templates so we can rework them. Pros It was able to capture our patients reviews Cons The software changed and it was not able to email the patients their already written reviews. So patients received emails saying here is your review you wrote and there was no review there. Review Source Response from Reputation.com April 5, 2019 Hi Amanda, We agree that communication is vitally important. We're sorry to hear that your experience wasn't as stellar as we'd promised it to be. Your feedback is important and we'd like to make things right. If you'd like to discuss your experience, please reach out to me at egraff@reputation.com. -Erin, Community Manager TH Taylor H. Social Media Strategist Hospital & Health Care Used the software for: 1-2 years ### "Great tool for community managers" March 29, 2019 5.0 Pros I love how Reputation.com brings together all review platforms into one easy-to-reference dashboard. They also make data downloads super easy so we can maintain a backlog of all reviews in one place! Also, the customer service is top notch. Kind and helpful representatives who are available and willing build an ongoing relationship. Cons Inability to edit responses within the platform. Review Source AS Adam S. Manager, Brand Reputation Real Estate Used the software for: 6-12 months ### "Great value!" September 23, 2019 4.0 Reputation.com is making it easy to get everyone in the company involved with helping improve our online reputation. We have been able to boost our rating significantly across all of our locations. Pros The ability to have everything in one place from reviews, surveys and social media. I am able to easily manage everything from the platform to make decisions. Cons Some of the individual solutions could be better. Social listening does not currently include Facebook or Instagram data. Review Source AM Anna M. Marketing Manager Medical Practice Used the software for: 1-2 years ### "Great Tool!" February 11, 2020 5.0 Overall, we were happy with the service reputation.com provided. I do believe they helped our imagine online, specifically positive reviews. Pros I was impressed with reputation.com from the start. The system is very easy to use and they were able to link up with our EMR. Our account manager was helpful and was able to get me customize several things. I likes being notified each time we received a review. I also really likes having canned responses available. Cons When our original account manager left he company the new account manager wasn't as invested in our relationship, which was disappointing. I wish they offered a service to clean out the reviews sites and make sure the information listed on sites such as Healthgrades was correct. Review Source VR Verified Reviewer SDR Operations Manager Marketing and Advertising Used the software for: 2+ years ### "Only Unified System " March 29, 2019 5.0 Pros This software allows you the birdeye view of the entire customer experience. From Reviews to Reputation Score, it gives you actionable insights. Cons Nothing at this time, it truly delivers on all angles. Review Source JW John W. Marketing Director Retail Used the software for: 1-2 years ### "3 year customer" April 1, 2019 5.0 Fantastic. I loved the implmentation and ease of responding. Pros I loved the simplicity of all 11 locations having one dashboard. I loved the alerts from our google and fb reviews. Then I could log on and share, and give immeadiate feedback. Very good decesion for our company. Cons After we changed accounting software programs...rep.com didn't jive with our new system. Review Source JG Jane G. Marketing Manager Real Estate Used the software for: 6-12 months ### "Excellent review management tool, easy to use" September 30, 2019 5.0 We've been able to take complete control of our reviews, from automated surveys for every step of the lease-to-living process to extremely fast response for every type of review. Support has been stellar, with frequent phone meetings as we want them to iron out details of processes and quick answers for all of our questions. Pros Ease of use - the learning curve was just minutes and now I can monitor and edit instantly if needed which cuts our response time to almost nothing. Cons I don't have any problems with this software. Reason for choosing Reputation I always had Reputation.com at the top of my list. Review Source SS Sharee S. Account Manager Automotive Used the software for: 1-2 years ### "Opportunity" April 3, 2019 2.0 Pros The ability to address multiple store reviews at one location Cons The links break often and we can easily go months without addressing negative reviews Review Source Response from Reputation.com April 5, 2019 Hi Sharee, Thank you for your feedback, We'd like to help address some of the technical issues you're experiencing. Please reach out to me directly at egraff@reputation.com so I can help. Your experience is important to us. -Erin, Community Manager VR Verified Reviewer Marketing Manager Sports Used the software for: 6-12 months ### "Service Area Struggle" October 3, 2019 3.0 The product itself works, but it has been quite a struggle for our service area based business. Addresses cannot show, as they are often franchise owners homes, but on multiple occasions, they have become public and taken a long time to get fixed. Pros The actual platform is great. Easy to use, and easy for our franchise owners to understand. Cons We have had bugs that have caused major issues. It feels like we can't get to a place where everything is running smoothly. Reason for choosing Reputation Because of their promise as service area experts! Review Source DL Danielle L. Corp Customer Service Manager Automotive Used the software for: 2+ years ### "Good company" October 7, 2019 5.0 Makes social media management basically seamless. Pros I love our rep and active support team. Cons accuracy in numbers is frustrating. the delay from the websites to the platform sometimes makes it very hard. Review Source Similar Products Featured