# Page 3 | Reputation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Reputation the right Reputation Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167624/Reputation-com/reviews --- Reputation 4.4 (184) [View alternatives](https://www.capterra.com/p/167624/Reputation-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Reputation ## Showing most helpful reviews Showing 51-75 of 184 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Melissa P. Owner Loyalty Manager Automotive Used the software for: 2+ years ### "Reputation " April 4, 2023 5.0 Wonderful tool to allow ease with success. Pros The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links. Cons There is really nothing, I don't like about reputation management. Review Source RC Rachel C. Customer Relations Construction Used the software for: 1-2 years ### "Very Helpful" July 25, 2023 5.0 Pros A great place to receive tips and tricks from other professionals Cons I don't have a lot of experience with it yet but everything has been smooth Review Source EB Erik B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Long time user" April 11, 2019 4.0 The quick requests are about 90% of my usage. That has been very helpful to me and online reputation Pros Getting reviews online has helped my practice grow in a very positive way. Reviews help me get feedback that is good and bad. My employees know they need to treat patients with dignity, respect and the utmost professionalism or they may get named negatively or positively in a review. Cons The I pads for reviews constantly don’t work. Customer support numbers constantly change and it may take time to find someone to return my calls and fix my problems. Once I get the correct employee they are always very knowledgeable and get the issues resolved Review Source VR Verified Reviewer Owner Warehousing Used the software for: 1-2 years ### "Terrible service" March 29, 2019 1.0 Entired experience was horrible. My rep changed 4 times in first 6 mos, no one else there took care of the problems I had or even told me there was a process change. We did things the way our first rep showed us. Pros Right after i signed and paid for a year, they changed the program and Yelp was no longer a part of it. I still stayed, but then halfway through the year, they changed the process for me to upload data, and for 7 months none of my emails went out. No one told me, nor did they refund any of my money, so when my contract expired I quit. I would never use this company again! Cons Service was terrible, no one is very helpful. HOrrible. Review Source Response from Reputation.com May 1, 2019 We're sorry to hear this was your experience an would like to discuss with you, if you're open. Please email me at egraff@reputation.com. Please know that your experience is important to us. -Erin, Community Manager JD Jimmieanne D. Internet Sales Manager Automotive Used the software for: 2+ years ### "Ease of use" January 18, 2023 5.0 Pros Its extremely easy to manage online reputation. The Reputation X helps us know where to get reviews to grow Cons Customer service isn't always the best but not the worst Review Source VR Verified Reviewer Leasing/Marketing Coordinator Real Estate Used the software for: 1-2 years ### "A do-it-all website" October 2, 2019 5.0 Rep.com has helped us consolidate our customer sentiment of our entire portfolio all in one place. Pros Rep.com offers intuitive reports that lets our company track performance of all our portfolios. This is just one of the many features rep.com offers Cons reports are a bit clunky at times and could use some more abilities for customization. (I may just be being picky with this.) Review Source HB Houston B. Social Specialist Automotive Used the software for: 2+ years ### "Great Way to Manage Customer Experience" April 13, 2022 5.0 Pros Tons of data with easy ways of displaying useful info Cons Social platform is weaker than competition Review Source AN Annie N. Digital Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Reputation Review" September 23, 2019 3.0 Pros I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week. The price of this software is extremely reasonable compared to many other companies out there. Cons I don't like that it doesn't always work. That's kind of a big issue for our company. One of the key functions don't always work and we don't get alerted that it isn't working so we have to find out ourselves after months of using and paying for the service. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Pricing Review Source EM Erin M. Dir of Marketing Real Estate Used the software for: 2+ years ### "User Friendly Platform with Great Product Variety" January 19, 2022 4.0 Pros Easy to use for our employees who have a varying background in technology. A great variety of products that can be packaged to meet our different needs for each community. Cons Disconnections can occur regularly and we have had several POCs since we started on the software. Review Source AL Angela L. Life Enhancement Programming Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Review of Product & Service" April 10, 2019 4.0 Overall it is a nice tool but could use work on the customer service, and making more platforms like Instragram available to post on. Pros It is fairly easy to use and the reporting features are nice to have. Cons Too many clicks on having to upload and pick which platforms you want posted. I do not like the newer version, makes it more difficult with the extra clicks on which platform you want posted. Sometimes the pictures post sideways for no reason why and tech support has not been able to figure out after many times happening. Not very quick response time. Review Source AB Amanda B. marketing Retail Used the software for: 6-12 months ### "Review Management that keeps you in the know" June 2, 2023 4.0 Pros Our team like the review management features and monitoring capabilities. Cons We would like to see more analytics from the social features and more capabilities with the surveys. Review Source RC Randy C. Digital Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Keeps me on top of client reputation" April 10, 2019 5.0 Our clients were not responding to reviews before using Reputation. Now they are and are seeing SEO benefits. Reputation helped us organize our data through the reports and gave us what we needed to make an action plan to improve. Pros Reputation.com keeps me up to date on all my client reviews and gives me great reporting options. Timely notifications help us stay on top of customer sentiment. This is a great platform to keep track of franchise locations or separate clients with different organizational structures. Cons There are a few features that are cost prohibitive on a per-location basis for us. However, the upside is that these features are a la carte and not required to get good coverage. Review Source ZA Zack A. Social Media Strategist Marketing and Advertising Used the software for: 1-2 years ### "Great for Multilocation Businesses" March 29, 2019 4.0 Very good! Account teams are always on point. Tool works great. It's very reliable. The only issues I ever experience were related to API problems and that isn't any fault of MomentFeed's. Pros This software is great for publishing and community management in regard to multilocation businesses. Dynamic tag is a lifesaver when it comes to responding to multiple reviews. Cons This software is not great for customer service. MomentFeed to does not keep track of customer interactions that can be so useful in escalations and conflict resolution. Similar tools on the market do have this functionality and it is critical for customer service and providing a great customer experience. Review Source BW Barrie W. General Manager Automotive Used the software for: 2+ years ### "Reputation.com has supercharged our online reviews and reputation" February 25, 2020 5.0 Before being introduced to Reputation.com, we were getting the odd review on Google and Facebook regarding our products and services. Since partnering, we have tripled our reviews and currently lead Ford of Canada in our online reputation score. Pros The software provides you with a platform to easily reply to all reviews left online, track your online reputation, as well as mentions across social media. Cons Nothing! We recently renewed for our 3rd year with Reputation.com. Their customer support and response time is excellent. Review Source MC Melissa C. Consumer Experience Manager Financial Services Used the software for: 2+ years ### "Easy to Use with First Class Support" September 24, 2019 4.0 Reputation.com allows us to manage most of our customer and employee facing review sites in one place. The dashboard is very intuitive and reporting is customizable. Our account manager is super responsive and always pleasant. Pros I like that we are able to have insight into multiple review sites into one place. Macros are easy to use and reporting is customizable and super helpful. Our account manager is super responsive and always pleasant. Cons The newer functionality is buggy, but we are beta testing some products. Review Source TH Tamara H. Marketing Manager Real Estate Used the software for: 6-12 months ### "review" October 7, 2019 4.0 Aside from the invoicing and billing dept. being a mess and mixing up our invoicing on multiple occasions, we are happy with the product and our customer rep is great! Pros An all in one solutions for both reviews and reputation management. Cons The social product is lacking some features compared to it's competitors. Only one photo and no video for instagram. Reason for choosing Reputation Price mostly. While Reputation.com lacked some features that others did have, overall the product had what we were looking for with an all-in-one solution. The only other option was to continue with two different products. Review Source BB Braxton B. Digital Reputation Manager Real Estate Used the software for: 1-2 years ### "Reputation" September 30, 2019 4.0 Pros Very easy to use and explain to people across various departments. Loads of customization that have been really great. Cons There have been some bugs with the software that I've been bringing up for months now that are still not resolved. I've been given multiple dates for when a solution was going to be implemented, but it never has been. The introduction of the customer support team rather than having my questions and requests handled by my account manager has severely dropped the quality. I have found myself having to double check their work constantly as they rarely implement things properly. Review Source SB Sheri B. Director of Training Retail Used the software for: 2+ years ### "Reputation.com review" September 30, 2019 4.0 Overall experience is above average in regards to recommending to others, as well as the ability for Reputation.com to satisfy our business needs. No major issues, and the support team is great. Pros The software is easy to use, and the support staff is proactive and easy to reach and communicate with. Cons There are some limitations with reporting, but overall it suits all of our needs. Reason for choosing Reputation Reputation.com suits our needs, and I have used this at another organization as well. Review Source EW Erik W. Business Manager Real Estate Used the software for: 2+ years ### "Easy way to manage simple social media outreach." May 29, 2019 4.0 Easy way to manage social media outreach and reviews but the templates to create postings need to be updated or just provided. E.g. "Don't forget to pay rent" message with a good picture. Click, click, post would be much better than coming up with a multitude of postings for the month. Pros I like that you can post/publish one post to multiple platforms all at once. It's also helpful to schedule your postings so that you can knock them out all at once and not have to come back everyday. The templates for responding to reviews are very helpful as well; especially for negative reviews since it tempers the temper that you may have when responding back haha. Cons The recommended articles that they have keep getting worse and worse. They are not applicable to almost any property that wants to avoid cliche or click-baity Buzz Feed-esque articles. Review Source AT April T. Director of Marketing Sports Used the software for: 6-12 months ### "Not what we expected" October 3, 2019 4.0 I want to stay a customer but we are frustrated with the ongoing issues. I vetted you thoroughly for nearly a year and it seemed you were our best solution. Immediately after signing the contract the problems started. I'm not confident Rep.com understands our business and is doing everything they can to help us. It takes too long to resolve issues even though it seems people are working on it. Pros The response templates and the reporting Cons The challenges it has created with our listings becoming unverified, home address showing, constant and consistent problems. Reason for choosing Reputation Our sales rep was awesome and did a great job inspiring confidence. Unfortunately I feel the service slipped after the signing of the contract. Review Source DW Dan W. eCommerce Director Automotive Used the software for: 2+ years ### "A Fan of Reputation.com!" April 10, 2019 5.0 Overall, our experience has been excellent. Pros Reputation.com has helped our organization increase reviews across our dealerships and given us one platform for reporting responding and administration. Cons Wish there was still a connection to Yelp ( even though we are not a fan, they are a necessary evil ) Also wish we were notified of negative reviews on Dealer Rater as soon as they were written, not when they are posted. Review Source KR Katie R. Marketing Manager Automotive Used the software for: 2+ years ### "Great long term solution" February 6, 2020 5.0 This is a great product with good management and customer support when it comes to following up with reviews. Pros I like that I do not have to worry about it. It's a set it and forget it type of product, with a manager who consistently checks in and I do not have to worry whether or not the job is being done or not. Cons I don't love that I cannot customize the replies as much as I would like, but that's not a dealbreaker for me. Review Source MT Marilyn T. Marketing Real Estate Used the software for: 1-2 years ### "So many problems" September 30, 2019 1.0 Lack of follow up, too many people in the mix (support) so that items are not actually completed or they say they are complete but they are not. \*\*\*\*Constant\*\*\*\* technical problems on their end. Pros There is nothing about their software that I like or feel is useful. Cons Photos disappear from profiles, changes do not occur across all platforms, incorrect info populates and their system won't save the profile, have to get them to push the updates through. Reason for choosing Reputation We are canceling our contract with Rep and switching to another provider of reputation and listing management. Review Source AE Amy E. Marketing Manager Hospital & Health Care Used the software for: 2+ years ### "Helpful tool for managing online reputation for companies with multiple locations" September 30, 2019 5.0 Overall, we have had a positive experience with our Reputation.com partners. The support team is quick to assist if there's ever a need, Pros The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management. We love that there is a way to request reviews easily and quickly through the system, and have seen the number of positive reviews about our communities drastically increase where this feature is used. Cons We have found very little about the software that we dislike. Alternatives considered [ReviewInc](https://www.capterra.com/p/141023/ReviewInc/) Reason for choosing Reputation Price. Review Source JB Josh B. Community Manager Real Estate Used the software for: 6-12 months ### "Reputation has streamlined our social media postings!" January 11, 2023 5.0 Pros Being able to post to Google, Facebook and Instagram simultaneously and schedule future postings has streamlined our social media processes and has served as a valuable platform to our organization. Cons I have no complaints or suggestions at this time. Review Source Similar Products Featured