# Page 2 | Reputation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Reputation the right Reputation Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167624/Reputation-com/reviews --- Reputation 4.4 (184) [View alternatives](https://www.capterra.com/p/167624/Reputation-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Reputation ## Showing most helpful reviews Showing 26-50 of 184 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Social Media, Influencer & Community Manager Hospital & Health Care Used the software for: 1-2 years ### "THE place to manage your online reputation, profiles and digital presence" July 31, 2023 4.0 Pros Reputation is a fantastic modular-based online platform designed to help organisations with multiple locations to manage their social media, reviews, third-party listings and surveys, all from one place.Having a platform that collects everything is great but where Reputation excels, is the ability to really understand what the customer is saying through NLP (natural language processing). It's always great to receive a 4 or 5-star review, but measuring just on a basic system like that won't tell you the full picture. With Reputation, the system can "read" the feedback and place the themes into categories, weighted on sentiment and volume. These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation. Indeed, we have been using them now for almost two years, alongside many other well-known and respected brands across healthcare, automotive and hospitality, and therefore would recommend Reputation as your next provider of choice. Cons The platform isn't perfect. There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing. In addition, sometimes issues are a result of connections provided by review platforms themselves. Review Source FN Felicia N. Marketing Director Automotive Used the software for: 1-2 years ### "Save time. Reviews all in one place" September 25, 2023 5.0 I dont think my day to day operations would flow easily without reputation. The easy to navigate dashboard and time management it allows is wonderful. I consider it a must have tool. Pros My biggest take away is that all of my reviews pull in one place. I have cut down so much time by having everything in one place. Cons I dont currently have any cons. If anything it would be cool to see if they offered more support on negative reviews. this does not change my experience. Review Source BD Brian D. Marketing Coordinator Real Estate Used the software for: 6-12 months ### "Indispensable Tools" October 10, 2023 5.0 It's changed the way I oversee the whole review-side of the organization. Pros I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews. Cons Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that. Review Source Response from Reputation.com July 18, 2024 Thank you for taking the time to share this review, Brian! We're happy to hear that the insights have helped the review-side of your business and that you can identify areas of opportunity for your locations. We appreciate you sharing your feedback with us! NR Nicole R. Community Manager Real Estate Used the software for: 6-12 months ### "Helps to streamline my day" March 21, 2023 5.0 Pros Having everything in one place helps me to save time and effort. It makes training new hires much easier as well! Cons Everything seems to be an add-on. I know not every part is applicable for every company, and that we get to tailor our package however. Review Source RE Ryan E. SVP, Integrated Search Marketing and Advertising Used the software for: 1-2 years ### "Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management" March 29, 2019 5.0 The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations. I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting The fact that they also have modules that cover Social and more is value-add for me and my team. Pros 1\. 3rd party review integration that isn't offered by other providers 2. Google Seller Ratings for my client's SEM and paid search efforts 3. Organic search performance reporting, scheduling and customization 4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management 5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.) 6. Direct access to the technical product managers for software feedback Cons The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own. Review Source AN Ana N. olm Automotive Used the software for: 2+ years ### "Reputation Review" February 9, 2023 5.0 Pros I like the fact that reputation has so many tools within the software that can literally work with any company Cons only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers Reason for choosing Reputation more opportunity and available tools and price point Review Source VR Verified Reviewer Project Manager Automotive Used the software for: 1-2 years ### "Great Business Tool" June 2, 2023 5.0 Pros The reputation management part of Reputation is an amazing tool for businesses. It gathers a company's reviews from many different review sites and gives you a score. With this score comes tips on how to improve. This product is great for businesses that want to improve or start their online reputation, as well as established businesses wanting to maintain and manage their reputation. Cons I wish it was a little bit easier to change what sites are pushed for reviews. Review Source PW Paige W. Reputation Manager Management Consulting Used the software for: 2+ years ### "Great multi-location review and social management" December 27, 2023 4.0 Pros All you need for review and social management is in one place. Cons There are a lot of bugs with the new social scheduling suite. Review Source Response from Reputation.com July 18, 2024 Thank you for taking the time to share this review, Paige! We're happy the platform allows you to manage multiple locations and your social channels - we appreciate your feedback! AJ Adam J. Digital Marketing Specialist Automotive Used the software for: 1-2 years ### "Review - Car Toys " September 23, 2019 4.0 Being able to schedule posts and see them on the calendar is a big help to us. We are a retail company, and during the holidays things can become a bit overwhelming. With the calendar we can set up or social posts weeks in advanced when we are not super busy. By looking at the calendar we make sure that all of our posts are in order and whether they have been approved or not. Another big plus it having Reputation handle our store hours. A great deal of our locations have different hours, so just being able to send a spreadsheet to our CSM and everything gets updated is a huge plus. Lastly, I need to mention that whenever I did have an issue, I brought to my CSM rep and she was on it right away and had the issue resolved in a acceptable time frame. Could not be happier with the customer service that she provides. Pros Currently I am the only person that posts to our social media channels. We are planning on granting our 48 locations access to their social pages. We could not do this without the Approval functional that your site provides. So that has to be my #1. I also like the Calendar, it allows to see all the posts for the month in one place. Cons My biggest issue with the software is not being able to post more than one image or videos on Instagram. I currently have to send the post/content to my phone and post. A bit of an inconvenience. Reason for choosing Reputation Our company was using the product when I started. Review Source VR Verified Reviewer Human Resources Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great, but Can Use Work." June 24, 2022 4.0 Pros I enjoy how simple the software is and it gives me what I mostly need to execute my job. The layout is straight forward, I can send surveys at ease, review results at ease, and retrieve the data at ease. Cons What I like least about Reputation is the survey builder and understanding which features are what. Also, I would like if there was a sent history of when I send surveys to keep track of it. There really is no means on tracking your sent history besides getting a banner at the top each time you send a survey. Review Source Amanda W. Vice President of Business Development & Operations Human Resources Used the software for: 1-2 years ### "Huge Fan of Reputation!" February 21, 2023 5.0 Overall, we've found this tool to be a huge time savings when it comes to managing sentiment across platforms and locations. We are able to respond using predictive response text that Reputation provides and it is instantly handled through the platform. Pros I love that I can manage the reviews and business listings for my multiple locations through one platform. Cons I'm still learning features I didn't even realize I had access to. The addition of the Learning Academy is a huge benefit as I'm now in constant learning mode and gaining ground rapidly in how I use the tools. Review Source VR Verified Reviewer Director of Communications Hospital & Health Care Used the software for: 2+ years ### "The service has helped us maintain our reputation score and manage reviews" September 23, 2019 4.0 We had started to implement an email campaign to seek customer reviews, but have held back since we are never sure of a four or 5-star review. When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints. Reputation.com eliminated the option; therefore, the process for improving scores carries more risk. Pros We enjoy the timely alert for new reviews. The response suggestions can make it easier to start a response, though we often edit heavily. Cons Reputation.com isn't a clearinghouse for all review platforms. It would be most helpful if my dashboard contained all major social site reviews. For instance, the Reputation platform doesn't allow users to manage Yelp reviews. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Reputation Value for the price, better user interface. Review Source MCS Mary Cate S. Marketing Consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Everything is in one place" February 12, 2022 5.0 Pros I love that we were able to combine multiple tools into one. Cons Sometimes it can be bugging, but the support team is great. Review Source Becca W. Marketing Director Real Estate Used the software for: 2+ years ### "Reputation.com makes it easy to manage your business! " January 13, 2022 5.0 Pros I love being able to manage our multiple locations' listings and social media. Cons At times there can be challenges with initial setup, but the processes have improved. Review Source Response from Reputation.com January 18, 2022 Hi Becca, Thank you so much fro taking time to share your experience with Reputation. We appreciate your feedback. Have a wonderful day! SS Shannon S. Director of Digital Marketing Hospitality Used the software for: 2+ years ### "Happy with our decision" January 27, 2022 5.0 Pleased Pros The platform is very easy to use and cover a range of items that we needed. Cons The platform often has glitches. However, the support team is quick. Alternatives considered [Oktopost](https://www.capterra.com/p/247569/Oktopost/) Reason for choosing Reputation reputation management and reviews Review Source EL Erin L. Marketing Director Retail Used the software for: 1-2 years ### "Reputation.com is a helpful tool" September 30, 2019 3.0 Reputation.com has been a great tool for helping us manage our online reviews. The software consolidate our reviews into one platform saving our team valuable time. Since we started using Reputation.com our online reviews have increased in both quantity and overall scores. We have 80 retail locations and the reporting options have made it easy to monitor our online reputation by location. Pros The software allows our team to consolidate and manage our online reputation in one place. The platform makes responding to reviews fast and easy. There is a feature which allows us to solicit feedback from our existing clients and that has helped increase the positive reviews on Google and Facebook. Cons The social media integration is lacking. The software is good for scheduling posts to Facebook and Instagram but unfortunately if you want to pay to "boost" a scheduled post, you can't. The post must be active on Facebook or Instagram before Reputation.com will allow you to boost it. Therefore, we end up having to use the native platform rather than the social media option in Reputation.com. Reason for choosing Reputation They offered the most value. Review Source JW Jordan W. Social Media Executive Hospital & Health Care Used the software for: 1-2 years ### "Reputation has supercharged our business" August 7, 2023 5.0 Pros Reputation has given us the insight to enable our teams to identify pain-points, areas of inefficiency or poor service and remedy them - both improving our customer experiences on-site, but also online. It's been invaluable when managing a vast amount of sites and their listings online, all in one easy-to-use dashboard. Cons We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged. Review Source VR Verified Reviewer QualitySystem Manager Paper & Forest Products Used the software for: 6-12 months ### "The ultimate online reputation management platform" August 1, 2023 5.0 I've been using Reputation for a few months now, and I'm really impressed with it. Reputation is a powerful online reputation management platform with a lot to offer. Pros Reputation is easy to use, yet powerful enough to handle even the most complex online reputation challenges. Additionally, Reputation's reporting features give us a clear understanding of our online reputation. Cons I wish there was a free version of the software. Review Source BS Bryan S. Director of Customer Relations Construction Used the software for: 1-2 years ### "Reputation.com has helped us greatly refine our Customer Experience" February 21, 2023 5.0 Since beginning to use Reputation, we have learned a large amount about how to use the platform to track customer feedback, utilize that for growth in the customer relations, as well as generate increased sales. Very easy to use and informative platform that any business that works with customers should impliment. Pros The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to increased positive feedback. Cons Took a bit of time to understand the metrics and how to improve the scores, but the training modules are very useful in bridging that gap. Review Source MM Mohini M. Marketing Specialist Real Estate Used the software for: 6-12 months ### "A lot of issues yet to be worked out on the tool" October 31, 2023 2.0 The customer service team is amazing but there are so many issues with the tool itself Pros Reviews management piece works fairly well Cons All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months Review Source JB Jonathan B. Marketing Consultant Medical Practice Used the software for: 1-2 years ### "Very good platform " September 28, 2019 5.0 With Reputation.com we have gained valuable insight into the thoughts and feelings of our patients and areas of improvement that our clinics need to address. We also have successfully increased our total volume of online reviews (ex: Google, Facebook, ect) as well as the overall rating quality score. Pros This platform is very diverse in what they offer. I love how all review sites are in one place. The survey builder is easy to use and pretty flexible. Our account managers are fantastic! Very good at communicating promptly! Cons I'm not a fan of the filtering options functionality. The options are great! But the functionality can be smoother and more efficient. For example, if I have 100 locations and I want to filter down to show only 2, then I can do that no problem. However, if I want to add a 3rd location to my filter list, I have to first show all again (which reloads everything) then I have to filter down to the 3 locations. To me that's an extra unnecessary step and waste of cpu resources. Review Source RU Randy U. Regional Marketing & Training Director Real Estate Used the software for: 2+ years ### "Social Suite and Easy to use" July 13, 2022 5.0 I use it to boost properties rep scores and having rep x give me the details on how to do just that. Pros The product is made keeping up with social media, generating the content, and scheduling posts simple for all the onsite teams and me I train. Cons Sometimes the program can be cumbersome because it has so much functionality but that is also a good thing/ Review Source RS Rebecca S. Social Media Specialist Marketing and Advertising Used the software for: 2+ years ### "Exactly What We Need" October 21, 2019 5.0 Pros Reputation.com has many uses for our team, but the most important is its scalability. There are no other platform that can handle our large amount of reviews, both in monitoring and responding, as well as keep our best practices in mind. Their account reps are also an important factor in our satisfaction and we have always dealt with very intelligent, organized, and kind people. Cons Competitive reporting should be as accurate as possible as we use it to guide our decision making, yet there has been some push back on other teams to make sure this information is correct. I believe it is in the queue to fix now, but it shouldn't have taken as long as it did to get an answer when it is said to be one of the values of working with Reputation.com Review Source VR Verified Reviewer OpEx Support Manager Real Estate Used the software for: 1-2 years ### "Great Reputation Management " November 2, 2023 5.0 Pros Being able to assess all of our communities reviews to see where we can improve Cons There are some sorting features on the website I wish you had Review Source Response from Reputation.com July 18, 2024 Thank you for taking the time to share this review! We're happy the platform allows you to manage multiple locations. We appreciate you sharing your feedback with us! AL Alyssa L. Digital Marketing Specialist Real Estate Used the software for: 6-12 months ### "Solid reputation management platform with some limitations." April 22, 2022 4.0 Pros Reputation does what I need it to do in the property management industry. Responding to reviews is so quick and easy. I like that all reviews come into one dashboard, and the prefilled responses make it so quick. There are so many options for reports and you can even make custom ones if you can't find what you're looking for. Cons I wish some things on the back end were easier to set up. Not everything is self-explanatory and some things support has to fix for me. I do wish it was easier to send review requests to customers - that's something Reputation is lacking. It would be hugely helpful if they had a passive/automatic way to requesting reviews. Overall it's a solid reputation management platform. Review Source Similar Products Featured