--- title: "Reputation Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Reputation the right Reputation Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167624/Reputation-com/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Reputation 4.4 (183) [View alternatives](https://www.capterra.com/p/167624/Reputation-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Reputation Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews ML Mor L Senior Presales EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform independently and formulating appropriate responses efficiently.“ January 7, 2025 Adam F Social Media, Influencer & Community ManagerHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing.“ July 31, 2023 MP Melissa P Owner Loyalty Manager Automotive, 51 - 200 employeesUsed the software for: More than 2 years. “The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links.“ April 4, 2023 AN Ana N olmAutomotive, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers“ February 9, 2023 BS Bryan S Director of Customer RelationsConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to increased positive feedback.“ February 21, 2023 FN Felicia N Marketing DirectorAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “I dont think my day to day operations would flow easily without reputation.“ September 25, 2023 Amanda W Vice President of Business Development & OperationsHuman Resources, 51 - 200 employeesUsed the software for: 1-2 years. “We are able to respond using predictive response text that Reputation provides and it is instantly handled through the platform. “ February 21, 2023 DE Don E Digital Marketing DirectorAutomotive, 201 - 500 employeesUsed the software for: More than 2 years. “from time to time their access to specific review dashboards gets cancelled. “ January 12, 2022 ## Showing most helpful reviews Showing 1-25 of 183 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sherry W. Marketing Director Used the software for: 3-5 years ### "Makes Social Media Reviews Very Easy to Track" April 28, 2022 4.0 You can respond to reviews immediately, especially bad reviews. Pros It's very easy to use and I love the email notifications when you get a review... especially a bad review. Cons Could have more analytics, but that's not a deal breaker. Review Source R Reviewer OLM Used the software for: 3-5 years ### "Reputation.com Makes the grade" July 5, 2022 5.0 Pros How it is organized, and how it helps me be more efficient by allowing me to manage all of my your social media activities easily, across all my locations, from a single platform. Cons Reputation.com is a very extensive product, so it can be overwhelming to learn it all at the adoption level. But as I used it more and more I have learned to make it my tools, and they have become invaluable! The integration with all the platforms - had a couple of glitches with a couple of the Social Media platforms at the beginning, but its functionality and the support team made sure it all came together. Review Source R Reviewer Digital Marketing Director Used the software for: 1-3 years ### "Neutral" September 26, 2019 2.0 Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong. Pros I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time. Cons It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly. Review Source TM Tyler M. Social Media Specialist Used the software for: 3-5 years ### "Wonderful Product with Great Flexibility" March 28, 2022 4.0 I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has. Pros I love the content library and user system! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features! Cons The software can be glitchy every now and then, but overall this isn't such a detrimental issues. Review Source MC Matthew C. Digital Marketing Manager Used the software for: 3-5 years ### "A Solid Partner For Your Business" October 2, 2022 5.0 We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination. Pros Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages. Cons As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features. Review Source MM Max M. Senior Manager, Corp Comms Used the software for: 3-5 years ### "Industry Leading Platform" June 24, 2022 5.0 Phenomenal. Pros The overall tool is very user friendly but my biggest praise is to the account team. Cons Overall, happy with all functionality and updates they've made Review Source PO Patrick O. Director of Customer Relations Used the software for: 1-3 years ### "A Great Partner" June 28, 2022 5.0 The team at Reputation has been outstanding and helped us with big issues and small. Pros The organizing all reviews in one place is very helpful. Responding to reviews in a timely fashion is also great. Cons There is nothing that's not working for us right now. Review Source Amanda W. Vice President of Business Development & Operations Used the software for: 1-3 years ### "Huge Fan of Reputation!" February 22, 2023 5.0 Overall, we've found this tool to be a huge time savings when it comes to managing sentiment across platforms and locations. We are able to respond using predictive response text that Reputation provides and it is instantly handled through the platform. Pros I love that I can manage the reviews and business listings for my multiple locations through one platform. Cons I'm still learning features I didn't even realize I had access to. The addition of the Learning Academy is a huge benefit as I'm now in constant learning mode and gaining ground rapidly in how I use the tools. Review Source Becca W. Marketing Director Used the software for: 3-5 years ### "Reputation.com makes it easy to manage your business! " January 17, 2022 5.0 Pros I love being able to manage our multiple locations' listings and social media. Cons At times there can be challenges with initial setup, but the processes have improved. Review Source Dan F. Social Media Manager Used the software for: 1-3 years ### "Easy and Convenient" March 30, 2019 5.0 Stellar. Pros It's all-inclusive. Everything can be done from one dashboard. The filtering techniques are accurate. The quantity of templated responses is convenient. Cons I'd like to be able to share the actual review with team members (internally, via email) and when I click the share button within the dashboard, an auto-populated link and text prompting a public share of the review appears. Review Source R Reviewer Senior Presales Engineer Used the software for: 3-5 years ### "It enables us to know all the comments related to our reputation on all platforms and not leave them without a comprehensive answer" January 8, 2025 5.0 With Reputation, we did not leave any comment or review without an answer, we were able to remove customer doubts early. Pros I loved the Reputation management of reviews and reputation, it proved to be very effective. I loved how Reputation provides us with innovative and customized options to follow all reviews in one space, to help us improve engagement with the audience. I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform independently and formulating appropriate responses efficiently. The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time. Cons I did not face any complications, Reputation always collects reviews in real time. Review Source Charlotte P. Digital Content Manager Used the software for: 3-5 years ### "LOVE it!" January 31, 2022 5.0 i love it! they are fast to help you with any questions or issues and you are able to access all of your revies and surveys in one location without having to bounce around from site to site Pros the fact that you are able to access all of your revies and surveys in one location without having to bounce around from site to site Cons im not sure there is anything that i dont like at this point Review Source DE Don E. Digital Marketing Director Used the software for: 3-5 years ### "reputation.com comes highly recommended" January 15, 2022 5.0 it's been great from the beginning, and we're now in our 8th year. Pros The dashboard is easy to use, the personal customer service is unmatched among all my vendors Cons from time to time their access to specific review dashboards gets cancelled. Haven't yet determined why. Review Source AJ Adam J. Digital Marketing Specialist Used the software for: 1-3 years ### "Review - Car Toys " September 26, 2019 4.0 Being able to schedule posts and see them on the calendar is a big help to us. We are a retail company, and during the holidays things can become a bit overwhelming. With the calendar we can set up or social posts weeks in advanced when we are not super busy. By looking at the calendar we make sure that all of our posts are in order and whether they have been approved or not. Another big plus it having Reputation handle our store hours. A great deal of our locations have different hours, so just being able to send a spreadsheet to our CSM and everything gets updated is a huge plus. Lastly, I need to mention that whenever I did have an issue, I brought to my CSM rep and she was on it right away and had the issue resolved in a acceptable time frame. Could not be happier with the customer service that she provides. Pros Currently I am the only person that posts to our social media channels. We are planning on granting our 48 locations access to their social pages. We could not do this without the Approval functional that your site provides. So that has to be my #1. I also like the Calendar, it allows to see all the posts for the month in one place. Cons My biggest issue with the software is not being able to post more than one image or videos on Instagram. I currently have to send the post/content to my phone and post. A bit of an inconvenience. Review Source SS Shannon S. Director of Digital Marketing Used the software for: 3-5 years ### "Happy with our decision" January 31, 2022 5.0 Pleased Pros The platform is very easy to use and cover a range of items that we needed. Cons The platform often has glitches. However, the support team is quick. Review Source KF Karen F. Account Manager Used the software for: 3-5 years ### "Reputation.com is making strides at being more customer friendly." March 30, 2019 4.0 When I first started at my company, it was difficult to make any changes quickly that would benefit our clients. It is getting easier to customize what we need from Rep.com as time goes on. Similarly, I didn't have such good luck in finding a customer service manager who could answer our questions fully or timely. I'm pleased to say that too has changed and not only do we get our questions answered - but also we get a heads up so that we are not caught flat-footed when our clients ask us something that we should have known ahead of time. Rep.com has made great strides in 3 years - and I look forward to even more improvement. Pros Being able to customize the review request surveys we send out on behalf of our clients. Cons Creating or customizing reports that mean something to our clients regarding their reputation is difficult to do. Review Source R Reviewer CRM Program Manager Used the software for: 1-3 years ### "Rep.com Review " April 11, 2019 4.0 Reputation.com has provided our company with the means to manage our customers reviews from tracking, responding to reporting. We've also enhanced our review collection and provided our operational team with actionable feedback. My main pain point is what seems to be a lack of communication between Rep.com's internal teams. At times, communications seem disjointed or ill informed. Additionally, software issues are not always realized until the users come upon them. Pros I appreciate the appealing interface and the various report viewing options (line graph, bar graph, word cloud etc.) which can fit anyone's preference. The sentiment analysis capabilities are a favorite of mine. Cons With so much at my disposal, sometimes it feels daunting to find the right report I'm looking for. Additionally, I can't always download all of the data in a similar format to what I see within the dashboard interfaces. Downloads would make some of my reporting tasks easier, however, I toggle through filters within the dashboard as an alternative. Review Source Tiana G. SEO Manager Used the software for: 3-5 years ### "Highly recommend: Easy and accurate" January 18, 2022 5.0 Overall, been using it for 3 years and love it! Pros I like how you can see business listing information from multiple sources to get a whole picture of your business. Cons The reporting section can use some more customization. Review Source MP M P. Owner Loyalty Manager Used the software for: 3-5 years ### "Reputation " April 5, 2023 5.0 Wonderful tool to allow ease with success. Pros The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links. Cons There is really nothing, I don't like about reputation management. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Long time user" April 12, 2019 4.0 The quick requests are about 90% of my usage. That has been very helpful to me and online reputation Pros Getting reviews online has helped my practice grow in a very positive way. Reviews help me get feedback that is good and bad. My employees know they need to treat patients with dignity, respect and the utmost professionalism or they may get named negatively or positively in a review. Cons The I pads for reviews constantly don’t work. Customer support numbers constantly change and it may take time to find someone to return my calls and fix my problems. Once I get the correct employee they are always very knowledgeable and get the issues resolved Review Source R Reviewer Digital Marketing Specialist Used the software for: 1-3 years ### "Reputation Review" September 26, 2019 3.0 Pros I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week. The price of this software is extremely reasonable compared to many other companies out there. Cons I don't like that it doesn't always work. That's kind of a big issue for our company. One of the key functions don't always work and we don't get alerted that it isn't working so we have to find out ourselves after months of using and paying for the service. Review Source EM Erin M. Dir of Marketing Used the software for: 3-5 years ### "User Friendly Platform with Great Product Variety" January 20, 2022 4.0 Pros Easy to use for our employees who have a varying background in technology. A great variety of products that can be packaged to meet our different needs for each community. Cons Disconnections can occur regularly and we have had several POCs since we started on the software. Review Source Amanda B. marketing Used the software for: Less than 1 year ### "Review Management that keeps you in the know" June 7, 2023 4.0 Pros Our team like the review management features and monitoring capabilities. Cons We would like to see more analytics from the social features and more capabilities with the surveys. Review Source Barrie W. General Manager Used the software for: 3-5 years ### "Reputation.com has supercharged our online reviews and reputation" February 26, 2020 5.0 Before being introduced to Reputation.com, we were getting the odd review on Google and Facebook regarding our products and services. Since partnering, we have tripled our reviews and currently lead Ford of Canada in our online reputation score. Pros The software provides you with a platform to easily reply to all reviews left online, track your online reputation, as well as mentions across social media. Cons Nothing! We recently renewed for our 3rd year with Reputation.com. Their customer support and response time is excellent. Review Source BB Braxton B. Digital Reputation Manager Used the software for: 1-3 years ### "Reputation" October 1, 2019 4.0 Pros Very easy to use and explain to people across various departments. Loads of customization that have been really great. Cons There have been some bugs with the software that I've been bringing up for months now that are still not resolved. I've been given multiple dates for when a solution was going to be implemented, but it never has been. The introduction of the customer support team rather than having my questions and requests handled by my account manager has severely dropped the quality. I have found myself having to double check their work constantly as they rarely implement things properly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.