# Reputation Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Reputation the right Reputation Management solution for you? Explore 184 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167624/Reputation-com/reviews

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Reputation

4.4 (184)

[View alternatives](https://www.capterra.com/p/167624/Reputation-com/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Reputation

Ease of use

4.5

Customer Service

4.3

## Pros and Cons in Reviews

ML

Mor L

Senior Presales EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years.

“I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform independently and formulating appropriate responses efficiently.“

January 7, 2025

Adam F

Social Media, Influencer & Community ManagerHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years.

“There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing.“

July 31, 2023

MP

Melissa P

Owner Loyalty Manager Automotive, 51 - 200 employeesUsed the software for: More than 2 years.

“The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links.“

April 4, 2023

AN

Ana N

olmAutomotive, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers“

February 9, 2023

BD

Brian D

Marketing CoordinatorReal Estate, 201 - 500 employeesUsed the software for: 6-12 months.

“I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews.“

October 10, 2023

FN

Felicia N

Marketing DirectorAutomotive, 51 - 200 employeesUsed the software for: 1-2 years.

“I dont think my day to day operations would flow easily without reputation.“

September 25, 2023

RU

Randy U

Regional Marketing & Training DirectorReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years.

“The product is made keeping up with social media, generating the content, and scheduling posts simple for all the onsite teams and me I train.“

July 13, 2022

MP

Melissa P

Owner Loyalty Manager Automotive, 51 - 200 employeesUsed the software for: More than 2 years.

“There is really nothing, I don't like about reputation management.“

April 4, 2023

## Showing most helpful reviews

Showing 1-25 of 184 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sherry W.  
Marketing Director  
Automotive  
Used the software for: 2+ years

### "Makes Social Media Reviews Very Easy to Track"

April 26, 2022

4.0

You can respond to reviews immediately, especially bad reviews.

Pros

It's very easy to use and I love the email notifications when you get a review... especially a bad review.

Cons

Could have more analytics, but that's not a deal breaker.

Reason for choosing Reputation

Podium and Reputation are really 2 different animals and we use and like them both.

Review Source

AC

Aurora C.  
OLM  
Automotive  
Used the software for: 2+ years

### "Reputation.com Makes the grade"

July 4, 2022

5.0

Pros

How it is organized, and how it helps me be more efficient by allowing me to manage all of my your social media activities easily, across all my locations, from a single platform.

Cons

Reputation.com is a very extensive product, so it can be overwhelming to learn it all at the adoption level. But as I used it more and more I have learned to make it my tools, and they have become invaluable! The integration with all the platforms - had a couple of glitches with a couple of the Social Media platforms at the beginning, but its functionality and the support team made sure it all came together.

Alternatives considered

[Podium](https://www.capterra.com/p/164285/Podium/)

Reason for choosing Reputation

It was a decision made at a higher level - but it was the more completed program, and I am glad they chose it.

Review Source

TD

Tiffany D.  
Digital Marketing Director  
Real Estate  
Used the software for: 1-2 years

### "Neutral"

September 23, 2019

2.0

Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

Pros

I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Cons

It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

Review Source

TM

Tyler M.  
Social Media Specialist  
Marketing and Advertising  
Used the software for: 2+ years

### "Wonderful Product with Great Flexibility"

March 25, 2022

4.0

I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has.

Pros

I love the content library and user system! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features!

Cons

The software can be glitchy every now and then, but overall this isn't such a detrimental issues.

Alternatives considered

[Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)

Reason for choosing Reputation

Reputation has had a large focus on making social media content accessible and easy to use. Other softwares have basic and limited functions, but nothing can touch the social media content management features that Reputation has.

Review Source

MC

Matthew C.  
Digital Marketing Manager  
Automotive  
Used the software for: 2+ years

### "A Solid Partner For Your Business"

September 23, 2022

5.0

We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination.

Pros

Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages.

Cons

As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features.

Alternatives considered

[Digital Air Strike](https://www.capterra.com/p/215412/Social-Logix/)

Reason for choosing Reputation

Price, promised support, features, manufacturer recommendations.

Switched from

[Digital Air Strike](https://www.capterra.com/p/215412/Social-Logix/)

Price, features, contract terms.

Review Source

MM

Max M.  
Senior Manager, Corp Comms  
Automotive  
Used the software for: 2+ years

### "Industry Leading Platform"

June 23, 2022

5.0

Phenomenal.

Pros

The overall tool is very user friendly but my biggest praise is to the account team.

Cons

Overall, happy with all functionality and updates they've made

Switched from

[Podium](https://www.capterra.com/p/164285/Podium/)

Account support/team and overall functionality

Review Source

PO

Patrick O.  
Director of Customer Relations  
Automotive  
Used the software for: 1-2 years

### "A Great Partner"

February 15, 2022

5.0

The team at Reputation has been outstanding and helped us with big issues and small.

Pros

The organizing all reviews in one place is very helpful. Responding to reviews in a timely fashion is also great.

Cons

There is nothing that's not working for us right now.

Alternatives considered

[Podium](https://www.capterra.com/p/164285/Podium/)

Reason for choosing Reputation

The overall product. They not only tell us how we are doing in online reputation, they give us concrete guidance to make a positive impact on our reputation.

Review Source

JP

Jeff P.  
Digital Media Specialist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Good...once it's set up"

September 23, 2019

4.0

Pros

Easy to use and works exactly as expected.

Cons

They way undersell the amount of time it takes to set up the platform.

Alternatives considered

[Binary Fountain](https://www.capterra.com/p/184215/Binary-Fountain/)

Reason for choosing Reputation

At the time, they were using two different platforms to track reviews and manage listings. I believe this has since changed.

Review Source

ML

Mor L.  
Senior Presales Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "It enables us to know all the comments related to our reputation on all platforms and not leave them without a comprehensive answer"

January 7, 2025

5.0

With Reputation, we did not leave any comment or review without an answer, we were able to remove customer doubts early.

Pros

I loved the Reputation management of reviews and reputation, it proved to be very effective. I loved how Reputation provides us with innovative and customized options to follow all reviews in one space, to help us improve engagement with the audience. I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform independently and formulating appropriate responses efficiently. The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.

Cons

I did not face any complications, Reputation always collects reviews in real time.

Review Source

Response from Reputation.com

January 8, 2025

Thank you for your wonderful feedback, Mor! We’re thrilled that Reputation’s platform has helped you centralize reviews, improve engagement, and respond to customers efficiently. Knowing that you’ve addressed every comment with confidence is exactly the impact we aim for. Thank you for being a valued part of the Reputation community!

BB

Britta B.  
Senior Marketing Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great for a small to medium sized company!"

October 9, 2024

5.0

Pros

You have your own account manager who is very attentive to any needs.

Cons

I think they are best for a smaller company than we have. We have a lot of issues with our information syncing.

Review Source

Response from Reputation.com

October 22, 2024

Thank you so much for taking the time to leave us your feedback, Britta! We're happy you feel supported with your account manager. If you continue having information sync issues, please feel free to reach out to your CSM or support to help troubleshoot. Thanks!

MJ

Maria J.  
Marketing Manager  
Real Estate  
Used the software for: 1-2 years

### "Great Tool"

June 9, 2024

5.0

Pros

It allows us to manage the reputation of our company on Google.

Cons

Their support team isn't as knowledgeable about the program as they should be.

Review Source

Response from Reputation.com

July 18, 2024

Thank you for taking the time to share this review, Maria! We are happy that you're able to easily manage your company's reputation by using our platform. We appreciate your feedback!

CP

Charlotte P.  
Digital Content Manager  
Automotive  
Used the software for: 2+ years

### "LOVE it!"

January 27, 2022

5.0

i love it! they are fast to help you with any questions or issues and you are able to access all of your revies and surveys in one location without having to bounce around from site to site

Pros

the fact that you are able to access all of your revies and surveys in one location without having to bounce around from site to site

Cons

im not sure there is anything that i dont like at this point

Review Source

DE

Don E.  
Digital Marketing Director  
Automotive  
Used the software for: 2+ years

### "reputation.com comes highly recommended"

January 12, 2022

5.0

it's been great from the beginning, and we're now in our 8th year.

Pros

The dashboard is easy to use, the personal customer service is unmatched among all my vendors

Cons

from time to time their access to specific review dashboards gets cancelled. Haven't yet determined why.

Alternatives considered

[Podium](https://www.capterra.com/p/164285/Podium/)

Reason for choosing Reputation

recommended at the time by Ford Direct

Review Source

Response from Reputation.com

January 18, 2022

Don, we appreciate you sharing your thought s about Reputation. We are so grateful for your partnership and look forward to many more years of success together!

MW

Mitchell W.  
Marketing  
Automotive  
Used the software for: 2+ years

### "Simple works"

April 8, 2021

4.0

I like the system because of how easy it works. We know more about our presence on the web with basically zero effort.

Pros

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

Cons

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

Review Source

Response from Reputation.com

April 13, 2021

Hi Mitchell, Thank you very much for taking the time to leave us a review. We are glad to hear our solutions help your team to effectively monitor all reviews and your online reputation. We always strive for a 5 star review. If you have additional constructive feedback, please reach out to our team and share your thoughts. We definitely appreciate your feedback. Have a great day!

PS

Peter S.  
BDC Director  
Automotive  
Used the software for: 1-2 years

### "Great Vendor"

January 11, 2022

5.0

We have used them over 2 years and depend on their analysis to help us become a better company.

Pros

It is important for any company to be on top of their reviews and teh many other things that Reputation does for us.

Cons

Not reall y anything to be honest. it is easy to use and a very forward application,

Review Source

Response from Reputation.com

January 13, 2022

Thank you so much for this wonderful review! We really appreciate the high star rating!

KW

Karen W.  
Account Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Reputation.com is making strides at being more customer friendly."

March 29, 2019

4.0

When I first started at my company, it was difficult to make any changes quickly that would benefit our clients. It is getting easier to customize what we need from Rep.com as time goes on. Similarly, I didn't have such good luck in finding a customer service manager who could answer our questions fully or timely. I'm pleased to say that too has changed and not only do we get our questions answered - but also we get a heads up so that we are not caught flat-footed when our clients ask us something that we should have known ahead of time. Rep.com has made great strides in 3 years - and I look forward to even more improvement.

Pros

Being able to customize the review request surveys we send out on behalf of our clients.

Cons

Creating or customizing reports that mean something to our clients regarding their reputation is difficult to do.

Review Source

Response from Reputation.com

April 5, 2019

Thanks so much for your feedback, Karen. We're working hard to make improvements with our customized reporting as well as customer experience. We're happy to hear you've noticed improvements. -Erin, Community Manager

BS

Brittany S.  
CRM Program Manager  
Automotive  
Used the software for: 1-2 years

### "Rep.com Review "

April 10, 2019

4.0

Reputation.com has provided our company with the means to manage our customers reviews from tracking, responding to reporting. We've also enhanced our review collection and provided our operational team with actionable feedback. My main pain point is what seems to be a lack of communication between Rep.com's internal teams. At times, communications seem disjointed or ill informed. Additionally, software issues are not always realized until the users come upon them.

Pros

I appreciate the appealing interface and the various report viewing options (line graph, bar graph, word cloud etc.) which can fit anyone's preference. The sentiment analysis capabilities are a favorite of mine.

Cons

With so much at my disposal, sometimes it feels daunting to find the right report I'm looking for. Additionally, I can't always download all of the data in a similar format to what I see within the dashboard interfaces. Downloads would make some of my reporting tasks easier, however, I toggle through filters within the dashboard as an alternative.

Review Source

TG

Tiana G.  
SEO Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Highly recommend: Easy and accurate"

January 14, 2022

5.0

Overall, been using it for 3 years and love it!

Pros

I like how you can see business listing information from multiple sources to get a whole picture of your business.

Cons

The reporting section can use some more customization.

Review Source

Response from Reputation.com

January 18, 2022

Thank you so much for taking the time to leave us a review, Tiana! We appreciate your feedback!

AC

AMY C.  
REGIONAL PROPERTY MANAGER  
Real Estate  
Used the software for: 2+ years

### "RPM - REPUTATION.COM REVIEW"

April 10, 2019

5.0

I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores.

Pros

I work in the multifamily housing industry with a portfolio of 5 properties and your platform makes it easy at a glance to keep on top of each of my sites online reputation scores.

Cons

I wish that it included the actual ORA score for each site though, on the weekly rollup report. I think it may be a little less user friendly to the onsite managers for responding, but I find it very useful and easy to manage.

Review Source

Response from Reputation.com

May 1, 2019

Thank you for the great feedback, Amy! We will pass it along. If you need anything, we're here to help support you. -Erin, Community Manager

TM

Tanya M.  
Marketing Manager  
Automotive  
Used the software for: 2+ years

### "Reputation is a Game Changer!"

August 2, 2022

5.0

I love Reputation! It has simplified my life and saves me a lot of time. They keep evolving and it's amazing.

Pros

I love the ease of seeing reviews from all platforms in one place!

Cons

Getting the initial set up correct can be a little daunting.

Review Source

VR

Verified Reviewer  
Marketing Manager  
Retail  
Used the software for: 2+ years

### "Easy, Responsive and Effective"

April 2, 2019

5.0

Every time we reach out for support, the team at reputation.com is super responsive and they are clearly always working to improve the tool and keep up with the ever changing online world.

Pros

This has proven to be a great tool for managing all our reviews across a range of sites and keeps us responding in a timely way. It also let's us schedule and review all our social posts, evaluate performance and keep on top of what works best.

Cons

No negatives to report, we've found it easy to implement and grow with.

Review Source

Response from Reputation.com

April 5, 2019

Fantastic! We're so happy to hear you're loving the platform and the service your reps are providing. Please let us know if you ever need anything. -Erin, Community Manager

CC

Christelle C.  
Director Guest Relations  
Retail  
Used the software for: 2+ years

### "Effective tool to manage online reputation"

October 7, 2019

4.0

This platform has allowed us to really educate our franchise network about the importance of online awareness. We measure each center by star rating and reputation score which allows us to further support the center AND allows our franchise performance team to spot any areas of concern. The review requesting feature has helped some centers to improve their score quickly and has allowed them to communicate with guests using custom templates.

Pros

Working for a franchise group, it's really convenient to aggregate reviews to this platform for all of our franchise centers (800+). It's helped review sentiment so that we can see our strengths and areas of opportunity in the business.

Cons

It was unfortunate when Yelp no longer shared their data with the platform. Many of our guests leave reviews there so it caused us to still make sure both areas were reviewed frequently to monitor sentiment. I'd really appreciate a key word search so that we can pinpoint reviews that contain key words we're looking for.

Review Source

MP

Meghan P.  
VP, Digital Delivery  
Consumer Services  
Used the software for: 2+ years

### "Complete lack of Customer Service"

April 10, 2019

2.0

We find them difficult to work with and they have totally unresponsive account management.

Pros

It is a great tool to solicit feedback from our customers.

Cons

The actual tool is fine, but it takes weeks to set up new programs through their customer service team and you do not get direct access to an account manager. You can only leave voicemail messages on a generic line or send to a generic email address. Impossible to escalate issues.

Review Source

Response from Reputation.com

May 1, 2019

Hi Meghan, We'd like to speak with you about your experience. Please reach out to me directly at egraff@reputation.com. Your feedback is important to us. -Erin, Community Manager

KT

Kevin T.  
CMO  
Real Estate  
Used the software for: 6-12 months

### "Reputation Management within the Multifamily Industry "

October 1, 2019

4.0

Pros

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Cons

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

Alternatives considered

[Meltwater](https://www.capterra.com/p/123153/Meltwater/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/)

Switched from

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)

Cost and functionality.

Review Source

SE

Shyla E.  
Director of PR  
Hospital & Health Care  
Used the software for: 1-2 years

### "Review of customer support"

October 8, 2019

4.0

In the beginning they went over and above to assist, now I feel like we are a bother every time we ask for help.

Pros

I love the reports it generates and how easy it is to send out email reviews. However, we would like to be able to bulk upload text messages as well.

Cons

The customer service we had early is the process was so much better than it is now. I feel like they don't want to help you get new providers added and they throw this huge list of to do's back on us when they could simply copy the exact information from another provider. The spreadsheet is extremely difficult to work with. There needs to be a better format for adding new providers

Review Source

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