# Reputation Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Reputation Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Reputation Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/167624/Reputation-com --- # Reputation Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 25, 2025 Written byBarkha Bali Barkha Bali Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra so... [See bio & all articles](https://www.capterra.com/resources/author/bbali/) Content Writer Edited byNiels Juist Niels Juist [See bio & all articles](https://www.capterra.com/resources/author/niels-juist/) Written by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Niels Juist](https://www.capterra.com/resources/author/niels-juist/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Reputation Reputation Overview: ### Key takeaways Insights from verified Capterra reviews Reputation helps businesses manage customer feedback across locations. Marketing teams in real estate and healthcare benefit from using the tool daily to get real-time review monitoring and sentiment analysis. Top-rated features include response management and analytics. However, users report bugs in social scheduling. AI-based insights and competitive benchmarking add strategic value. ### Our verdict Reputation suits marketing teams needing centralized review management and sentiment tracking across multiple locations. Its AI insights and reporting tools offer strategic value, though buyers may face occasional bugs and a learning curve with reporting. The platform’s strengths outweigh its limitations for teams focused on customer experience and brand perception. Top alternative Featured Overall rating Based on 184 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reputation?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.reputation.com&name=Reputation) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reputation 4.4 (184) VS. [4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (184) Ease Of Use 4.7 (1,552) Value For Money 4.3 (154) Value For Money 4.5 (1,214) Customer Service 4.3 (169) Customer Service 4.6 (1,146) ## Reputation alternatives If Reputation’s interface or features don’t align with your team’s review volume, customization needs, or workflow preferences, there are other reputation management tools that may better suit how your team works or what you can spend. [4.7 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,552)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) Highest Rated [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (11,354)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176571/Google-Forms/) [View all alternatives](https://www.capterra.com/p/167624/Reputation-com/alternatives/) ## Reputation's interface Reputation’s interface supports multi-location workflows with centralized access to reviews, listings, and surveys. Reviewers highlight its modular layout and real-time aggregation. However, some mentioned difficulties when locating specific reporting features. Barkha Bali Content Writer You’ll find the dashboard effective for managing multiple properties, but navigating to specific reporting tools or settings can take extra steps. Reviewers say it’s powerful once configured, especially for tracking sentiment and engagement across locations. Ease of Use 4.5 (184) 4.5 Based on 184 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer Reputation’s top-rated features help teams stay ahead of customer feedback, automate responses, and surface actionable insights that improve service quality and brand perception across locations, especially for businesses managing multiple properties. Features 4.3 (184) 4.3 Based on 184 reviews The Reputation features below were the top-rated by reviewers. Our commentary is based on reviewer sentiment and feedback from reviews published in the past two years. Review monitoring 4.7 (22) 22 reviewers rated this feature Track and analyze customer reviews across platforms in real time to identify sentiment trends and engagement gaps. This feature helps teams respond quickly and prioritize feedback themes that matter most to their audience. Response management 4.5 (23) 23 reviewers rated this feature Organize and manage replies to customer reviews from a single dashboard, enabling consistent tone and timely follow-up. This supports automated workflows and helps teams maintain brand voice across locations. Reporting/analytics 4.1 (27) 27 reviewers rated this feature Generate performance reports and sentiment breakdowns to evaluate customer feedback and operational impact. This feature supports decision-making by surfacing patterns in review volume, rating shifts, and engagement metrics. AI-based insights and actions 0 reviewers rated this feature Use predictive analytics to identify performance gaps and generate location-specific recommendations. This feature helps teams prioritize actions based on sentiment trends, review volume, and operational signals surfaced by Reputation’s AI engine. Competitive insights 0 reviewers rated this feature Benchmark your ratings, reviews, and engagement metrics against competitors across locations or departments. This feature helps teams understand market positioning and identify areas for improvement or differentiation. Custom alerting and reporting configurations 0 reviewers rated this feature Set up personalized alerts and reporting templates by user role or location. This feature supports granular visibility and ensures that the right teams receive timely updates on review trends, sentiment shifts, and operational feedback. Social listening and publishing workflows 0 reviewers rated this feature Track keywords and brand mentions across platforms, manage content feeds, and route posts through approval workflows. This feature helps teams maintain control over messaging and respond quickly to emerging topics or customer concerns. All key features (100) An @mention is a way to tag or notify a specific person about a message/post 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0% of 0 reviewers... Track and document all activities across devices, networks, and other systems 0% of 0 reviewers... Use predictive analytics to identify performance gaps and generate location-specific recommendations. This feature helps teams prioritize actions based on sentiment trends, review volume, and operational signals surfaced by Reputation’s AI engine. 0 reviewers rated this feature Software program that continuously adjusts its behavior based on observed data 0% of 0 reviewers... Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 0% of 0 reviewers... Application programming interface that allows for integration with other systems/databases 40.00% of 5 reviewers that rated this feature as important or highly important Manage the process of evaluating documents or requests submitted for approval 0% of 0 reviewers... Track and analyze various metrics such as demographics, psychographics, behavior and other insights 0% of 0 reviewers... Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) 0% of 0 reviewers... Establish rules for automatic propagation of social media posts across one or more channels 12.50% of 8 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages 0% of 0 reviewers... Compare key metrics for the business against prominent players in the industry 0% of 0 reviewers... The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. 0% of 0 reviewers... Monitor social media posts or web that mention a particular brand 20.00% of 5 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar 0% of 0 reviewers... Track and interpret campaign performance metrics 0% of 0 reviewers... Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 0.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 0.00% of 3 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 0% of 0 reviewers... Manage and track all internal and external communication conducted via calls, email, text, or chat 0% of 0 reviewers... Evaluating strengths and weaknesses of companies with the same target audience 0% of 0 reviewers... Benchmark your ratings, reviews, and engagement metrics against competitors across locations or departments. This feature helps teams understand market positioning and identify areas for improvement or differentiation. 0 reviewers rated this feature Track activity of your competitors 0% of 0 reviewers... Automated identification of relevant content for future sharing and reposting 0% of 0 reviewers... Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 44.44% of 9 reviewers that rated this feature as important or highly important Facilitates online authoring and publishing of the content 100.00% of 1 reviewers that rated this feature as important or highly important Integration with third-party CRM systems 0% of 0 reviewers... Set up personalized alerts and reporting templates by user role or location. This feature supports granular visibility and ensures that the right teams receive timely updates on review trends, sentiment shifts, and operational feedback. 0 reviewers rated this feature Initiate interactions with customers by proactively starting conversations or providing informational content 66.67% of 3 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. 73.68% of 19 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding 0% of 0 reviewers... Alter the layout and content of reports 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 66.67% of 3 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 50.00% of 2 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications 57.14% of 7 reviewers that rated this feature as important or highly important Ability to handle large datasets 0% of 0 reviewers... Graphical representation of data 100.00% of 2 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components 0% of 0 reviewers... Tracks metrics that provide insight into how a user interacts with any interface or product 33.33% of 3 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 100.00% of 2 reviewers that rated this feature as important or highly important Find & retrieve relevant data or documents 0% of 0 reviewers... Track the usage of certain hashtags 0% of 0 reviewers... Store and manage images 0% of 0 reviewers... Monitor and collect information from social media based on specific keywords 0% of 0 reviewers... Track and monitor a specific set of keywords 0% of 0 reviewers... Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. 0% of 0 reviewers... Distribute a survey via mobile devices 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 0% of 0 reviewers... Manage and post content across multiple social media accounts and platforms simultaneously 0% of 0 reviewers... Manage multiple campaigns in one system 0% of 0 reviewers... Collect information from multiple sources 33.33% of 3 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers 0.00% of 1 reviewers that rated this feature as important or highly important Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels 0% of 0 reviewers... Manage and support multiple languages 0% of 0 reviewers... Manage and support multiple locations 60.00% of 5 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form 0% of 0 reviewers... Identify, track, and respond to negative feedback 50.00% of 12 reviewers that rated this feature as important or highly important Practice of collecting data and responses for market research/surveys without an internet connection 0% of 0 reviewers... Ability to recognize printed or written text within digital images or scanned documents 0% of 0 reviewers... A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0.00% of 2 reviewers that rated this feature as important or highly important Schedules specific times for content to appear on social media platforms, blogs, websites etc. 26.32% of 19 reviewers that rated this feature as important or highly important Ratings/Reviews 0.00% of 1 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time 0.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time 0% of 0 reviewers... Active monitoring of systems, applications, or networks 25.00% of 4 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 0% of 0 reviewers... Active reporting of data and metrics 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0% of 0 reviewers... Generate performance reports and sentiment breakdowns to evaluate customer feedback and operational impact. This feature supports decision-making by surfacing patterns in review volume, rating shifts, and engagement metrics. 27 reviewers rated this feature Monitor and manage customers' perceptions about a business, product, or service 0% of 0 reviewers... Organize and manage replies to customer reviews from a single dashboard, enabling consistent tone and timely follow-up. This supports automated workflows and helps teams maintain brand voice across locations. 23 reviewers rated this feature Automatically monitor and receive alerts for any new online reviews 72.73% of 22 reviewers that rated this feature as important or highly important Track and analyze customer reviews across platforms in real time to identify sentiment trends and engagement gaps. This feature helps teams respond quickly and prioritize feedback themes that matter most to their audience. 22 reviewers rated this feature Notifies a business when a review is left 80.00% of 5 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers 100.00% of 1 reviewers that rated this feature as important or highly important Share internal and external reviews on social media platforms 0% of 0 reviewers... Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Search and filter data across systems to locate required information by entering keywords or certain criteria 0% of 0 reviewers... Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral 50.00% of 2 reviewers that rated this feature as important or highly important Optimize and manage the search engine optimization efforts for a website or digital content 0% of 0 reviewers... Send messages via SMS 100.00% of 1 reviewers that rated this feature as important or highly important Monitor social media sites for specific keywords 0% of 0 reviewers... Track keywords and brand mentions across platforms, manage content feeds, and route posts through approval workflows. This feature helps teams maintain control over messaging and respond quickly to emerging topics or customer concerns. 0 reviewers rated this feature Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. 0% of 0 reviewers... Track activity on sites such as Facebook, Twitter, Instagram, etc. 55.56% of 9 reviewers that rated this feature as important or highly important Market event via social media tools 0% of 0 reviewers... Allows businesses to share their videos on social media. 0% of 0 reviewers... Create and manage surveys 50.00% of 6 reviewers that rated this feature as important or highly important Create and administer polls and surveys 33.33% of 3 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success 71.43% of 14 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes 0% of 0 reviewers... Create, save, and re-purpose templates for emails, forms, etc. 0% of 0 reviewers... Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 60.00% of 5 reviewers that rated this feature as important or highly important Review data from past periods to reveal recurring tendencies and predict future performance 0% of 0 reviewers... Interact with data visualization elements, such as charts and graphs, to drill down into data 0.00% of 1 reviewers that rated this feature as important or highly important An extended application or connector that enables users to perform additional services with their current set of tools 0% of 0 reviewers... Create, design and manage workflows for repetitive tasks 0% of 0 reviewers... Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer Reputation’s top-rated features help teams stay ahead of customer feedback, automate responses, and surface actionable insights that improve service quality and brand perception across locations, especially for businesses managing multiple properties. Features 4.3 (184) 4.3 Based on 184 reviews ## Pricing Reputation does not publish entry-level pricing on its website. Buyers must contact the vendor for a quote, which may vary based on location count, service package, and feature selection. Most SMBs budget around $83 per user, per month for similar tools. ### Starting price Contact vendor for pricing Free trial not available [View all Pricing Plans](https://www.capterra.com/p/167624/Reputation-com/pricing/) Barkha Bali Content Writer Reputation’s pricing is customized and depends on location, volume, and selected services; SMBs should weigh the platform’s AI and multi-location capabilities against their budget. Value for money 4.3 (154) 4.3 Based on 154 reviews ## Integrations Reputation integrates with a mix of native and third-party systems to support review aggregation, social publishing, and customer experience workflows across platforms. Popular integrations [ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[ ResMan](https://www.capterra.com/p/135182/ResMan/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Barkha Bali Content Writer Connecting with CRM or social tools helps marketing and support teams centralize feedback, automate responses, and reduce manual tracking across locations and channels, making it easier to manage customer sentiment and engagement in real time. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (169) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (169) 4.3 Based on 169 reviews ## User reviews Overall rating 4.4 Based on 184 reviews Filter by rating 5(104) 4(61) 3(9) 2(6) 1(4) Mentioned topic Sorted by most recent ML Mor L. Senior Presales Engineer Information Technology and Services ### "It enables us to know all the comments related to our reputation on all platforms and not leave them without a comprehensive answer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2025 With Reputation, we did not leave any comment or review without an answer, we were able to remove customer doubts early. Pros I loved the Reputation management of reviews and reputation, it proved to be very effective. I loved how Reputation provides us with innovative and customized options to follow all reviews in one space, to help us improve engagement with the audience. I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform independently and formulating appropriate responses efficiently. The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time. Cons I did not face any complications, Reputation always collects reviews in real time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 8, 2025 Thank you for your wonderful feedback, Mor! We’re thrilled that Reputation’s platform has helped you centralize reviews, improve engagement, and respond to customers efficiently. Knowing that you’ve addressed every comment with confidence is exactly the impact we aim for. Thank you for being a valued part of the Reputation community! BB Britta B. Senior Marketing Coordinator Health, Wellness and Fitness ### "Great for a small to medium sized company!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 9, 2024 Pros You have your own account manager who is very attentive to any needs. Cons I think they are best for a smaller company than we have. We have a lot of issues with our information syncing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 22, 2024 Thank you so much for taking the time to leave us your feedback, Britta! We're happy you feel supported with your account manager. If you continue having information sync issues, please feel free to reach out to your CSM or support to help troubleshoot. Thanks! MJ Maria J. Marketing Manager Real Estate ### "Great Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 9, 2024 Pros It allows us to manage the reputation of our company on Google. Cons Their support team isn't as knowledgeable about the program as they should be. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2024 Thank you for taking the time to share this review, Maria! We are happy that you're able to easily manage your company's reputation by using our platform. We appreciate your feedback! PW Paige W. Reputation Manager Management Consulting ### "Great multi-location review and social management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 27, 2023 Pros All you need for review and social management is in one place. Cons There are a lot of bugs with the new social scheduling suite. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2024 Thank you for taking the time to share this review, Paige! We're happy the platform allows you to manage multiple locations and your social channels - we appreciate your feedback! AU Anonymous User OpEx Support Manager Real Estate ### "Great Reputation Management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2023 Pros Being able to assess all of our communities reviews to see where we can improve Cons There are some sorting features on the website I wish you had Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2024 Thank you for taking the time to share this review! We're happy the platform allows you to manage multiple locations. We appreciate you sharing your feedback with us! MM Mohini M. Marketing Specialist Real Estate ### "A lot of issues yet to be worked out on the tool" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 October 31, 2023 The customer service team is amazing but there are so many issues with the tool itself Pros Reviews management piece works fairly well Cons All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BD Brian D. Marketing Coordinator Real Estate ### "Indispensable Tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2023 It's changed the way I oversee the whole review-side of the organization. Pros I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews. Cons Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2024 Thank you for taking the time to share this review, Brian! We're happy to hear that the insights have helped the review-side of your business and that you can identify areas of opportunity for your locations. We appreciate you sharing your feedback with us! FN Felicia N. Marketing Director Automotive ### "Save time. Reviews all in one place" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2023 I dont think my day to day operations would flow easily without reputation. The easy to navigate dashboard and time management it allows is wonderful. I consider it a must have tool. Pros My biggest take away is that all of my reviews pull in one place. I have cut down so much time by having everything in one place. Cons I dont currently have any cons. If anything it would be cool to see if they offered more support on negative reviews. this does not change my experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jordan W. Social Media Executive Hospital & Health Care ### "Reputation has supercharged our business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2023 Pros Reputation has given us the insight to enable our teams to identify pain-points, areas of inefficiency or poor service and remedy them - both improving our customer experiences on-site, but also online. It's been invaluable when managing a vast amount of sites and their listings online, all in one easy-to-use dashboard. Cons We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User QualitySystem Manager Paper & Forest Products ### "The ultimate online reputation management platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 1, 2023 I've been using Reputation for a few months now, and I'm really impressed with it. Reputation is a powerful online reputation management platform with a lot to offer. Pros Reputation is easy to use, yet powerful enough to handle even the most complex online reputation challenges. Additionally, Reputation's reporting features give us a clear understanding of our online reputation. Cons I wish there was a free version of the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/167624/Reputation-com/reviews/) ## FAQs Yes. Reputation is a cloud-based platform, allowing users to access review data, dashboards, and customer feedback tools from any device with internet access. Yes. Reputation provides mobile apps for iOS and Android. Users can monitor reviews, respond to feedback, manage surveys, and handle support tickets directly from their phones. Yes. Reputation allows businesses to trigger review requests automatically via email or SMS after customer interactions, helping increase review volume without manual effort. Yes. Reputation is designed for multi-location businesses. It offers location-level dashboards, sentiment tracking, and performance benchmarking across regions. Not exactly. Reputation Score uses a 30-day rolling average, so new reviews take up to two days to reflect and up to 30 days to fully impact the score. Yes. Reputation supports native and third-party integrations across CRM, marketing, and industry-specific platforms. Integration options vary by plan. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Reputation’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [Online Reviews Make or Break Customer Experience: Reputation Management Software Makes it Easy](https://www.capterra.com/resources/online-review-management-software/) Published July 10, 2024 by [Collin Couey](https://www.capterra.com/resources/author/ccouey/) and [Blake Morgan](https://www.capterra.com/resources/author/blake-morgan-guest-contributor/) ### [How to Prioritize Your Reputation Management](https://www.capterra.com/resources/how-to-improve-your-reputation-management/) Published September 28, 2023 by [Stephan Miller](https://www.capterra.com/resources/author/smiller/) ### [Why Marketers Need a Brand Monitoring Strategy in the Age of AI](https://www.capterra.com/resources/ai-brand-monitoring/) Published March 30, 2023 by [Meghan Bazaman](https://www.capterra.com/resources/author/mbazaman/) ### [What Is Employer Branding and How To Build It](https://www.capterra.com/resources/what-is-employer-branding-and-how-to-build-it/) Published April 1, 2024 by [Katherine McDermott](https://www.capterra.com/resources/author/kmcdermott/) Popular comparisons [UmfrageOnline vs Reputation](https://www.capterra.com/compare/167624-201674/Reputation-com-vs-Enquetes-Maken)[Google Forms vs Reputation](https://www.capterra.com/compare/167624-176571/Reputation-com-vs-Google-Forms)[SurveyMonkey vs Reputation](https://www.capterra.com/compare/167624-253516/Reputation-com-vs-SurveyMonkey) [Sprout Social vs Reputation](https://www.capterra.com/compare/121447-167624/Sprout-Social-vs-Reputation-com)[Birdeye vs Reputation](https://www.capterra.com/compare/152997-167624/BirdEye-vs-Reputation-com)[Brandwatch vs Reputation](https://www.capterra.com/compare/167624-277011/Reputation-com-vs-Brandwatch)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)