--- title: "Page 36 | Samsara Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 36 - Is Samsara the right GPS Tracking solution for you? Explore 1034 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/reviews/?page=36" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Samsara 4.5 (1034) [View alternatives](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 36 - Reviews of Samsara ## Showing most helpful reviews Showing 876-900 of 1034 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Heather P. Communication Manager Construction Used the software for: Less than 6 months ### "Great program for Businesses with Fleet Vehicles" January 7, 2021 5.0 Easy to use, friendly, and a game-changer for any business that has fleet vehicles. Pros The software is easy to use and in real-time. It has the ability to pull videos of accidents and gives up to date driving alerts to keep employee's driving safely and prevent distractive driving. Cons Change is always difficult but this program was easy to transition to and make rolling out to the dispatch department a piece of cake. Switched from [GPS Insight](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/) Price, Tracking, Better information Review Source DD DANIEL D. SERVICE MANAGER Maritime Used the software for: 2+ years ### "MARITIME SERVICE" September 10, 2019 3.0 Pros I LIKE THE REAL TIME NAV TO KEEP TRACK OF VANS AND TIME FRAME. REPORTS ARE GOOD Cons MOBILE APP NOT USER FRIENDLY. OVERVIEW TIMES ON ALL TRIPS ARE NOT CORRECT. HOUR DELAY. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Review Source LC Larry C. President Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Not all that they told me it can do." October 22, 2019 3.0 Not at all what i was told this system could do, there are other systems that work much better Pros you can view your vehicles, track on line. Have good graphics but are not as up to date as they advertise. Cons Difficulty installing units into car, they said it would be very eazy , is not concept is OK but each vehicle is different and can not make a clean fit, had to give them a list of each vehicle so that they could send the right fit for each car, every harness and unit are identical. Told b that the cars are on a 30 second refresh, so very actural in location, have checked several times and they do not update as advertised. System does not automatically update, have to constantly update to see current location. Can not pinpoint actual times at any location but start and stop for each leg. Reason for choosing Samsara The sale person promised That it would do all that my current system did, easier and less expensively. Review Source EC Emilio C. owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "worst customer service and finance " September 5, 2019 5.0 my experience with samara customer care and finance is horrible. they took my payments out of my checking acct and even then still say I owe money my cameras and tracking stopped working called several times to fix that no help at all kept telling me to reset and never worked. finance department kept telling me the same thing they will look into it sent emails and proof of money taken out my acct and I still have a bill with them so at this point samsara is horrible not willing to help me clear this balance when I have the actual proof from my bank as well so I am not very happy I would just like my cameras to work again and my balance fixed Pros the software was great just a little complicating to use Cons to be more user friendly on the website and app Reason for choosing Samsara dual facing cameras live feed and wifi Review Source DM Duane M. VP of operations Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Awesome service" September 10, 2019 5.0 Great customer service. \[SENSITIVE CONTENT HIDDEN\] my sales rep is always quick to answer and to help me out. Pros Ability to track equipment, the quality of the video and the built in ELD Cons Camera sometimes lose picture., and we have to physically unplug the gateway to make it work. I wish there was a way I could do a remote reboot of unit. Reason for choosing Samsara The ability of my sales rep to negotiate prices and and the ease of installing units into our trucks. Also the fact that they have build in ELD capability. Review Source BA Bj A. President Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Very happy with Samsara" October 26, 2022 5.0 Solved all of my compliance and tracking concerns using Samsara. Pros Samsara is simple to set up and use. The HoS management is a great tool and keeps us legal. Cons Nothing to say about what I do not like. Review Source DS David S. SAFETY AND COMPLIANCE Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Samsara Gateway and camera " September 11, 2019 5.0 Pros Easy to use. Team driver logs accessible from same page. Reliable Cons I haven't have any problems using the Samsara dashboard software. Switched from [Motive](https://www.capterra.com/p/138669/Motive/) They couldn't supply an ELD device that would work with one of our trucks (paccar engine). Very bad customer service on this issue. Review Source Nitzia M. Administrative Assistant Used the software for: 6-12 months ### "great and easy to use " April 12, 2018 5.0 Pros Provides updated information and easy to read software allows you to pull multiple reports such as IFTA REPORTS AND MILLAGE Cons Didn't provide proper training and it is needed to help drivers understand and use application properly Review Source MO Matthew O. CEO Used the software for: Less than 6 months ### "Great idea but platform features are very basic and video retrieval dependability is poor. " July 19, 2018 2.0 Pros Nice salesperon Easy to set up Safety Reporting Engine fault reporting Robust API with a caveat. You can't talk directly to a systems architect. You must submit a support ticket with any API questions. Cons GPS tracking reports lack location detail . Unlike other GPS platforms, Samsara's Activity and History reports don't give specific street and address location data. Only street names are reported. Time consuming to identify and retrieve video for specific locations or time periods Video retrieval is unreliable. We've reported several issues to support regarding issues with video downloading. We even had a situation we were unable to retrive video of an accident due to a firmware failure. This ended up costing us thousands of dollars for defendable accident claim. According to support a firmware fix is in process. Can only download 1 minute of video at a time and can request no more than 3 minutes of footage at once. It can take several hours for video to be available to view. Our units (CM12) only store 24 hours of drive time. Platform doesn't support side or rear facing video. Customer support is very average. Review Source SP Steve P. IT Support Specialist Food & Beverages Used the software for: 1-2 years ### "Feature-rich platform with intuitive UI" July 30, 2018 5.0 Before using Samsara, we had no visibility over the location of our fleet, no way to verify the safe driving habits of our drivers, and mileage was tracked on paper. Samsara has solved these problems for us. Pros The platform's intuitive design makes it easy to get up an running quickly, and training new users is a breeze. Realtime GPS tracking, event-based alerts, and the ability to remotely view engine fault codes are super helpful for managing our fleet. Cons The routing feature could be improved by adding priority-based stops instead of time-based stops. This use case would work well for our on-site service team that can spend anywhere from 5 minutes to 4 hours at the customer's location. Review Source GA Gabriel A. Assistant Branch Manager Building Materials Used the software for: 6-12 months ### "Very Intuitive Format " July 25, 2024 5.0 Pros Icons to functions are straight forward and self-explanatory. Easy to use interface. Cons Unfortunately, my company has not purchased the additional functionality like compliance functions, but I suspect that will be coming shortly. Not having any ability to use those functions would be a con. Review Source JG Jon G. Network Administrator Wholesale Used the software for: 1-2 years ### "Good company that is continually changing for the better" July 27, 2018 5.0 All interactions with the software and support have been good. They are continually updating to allow new features and requests to be seen. Once they add a few more of my suggested changed we will be even happier. Pros Software is updated constantly and support quality is pretty high. Requests for new features are actually used and seen in new version of the website and software Cons No way to automate uploading of information to the server. You have to manually upload files to batch import. Review Source KT Kim T. compliance specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "great products" September 22, 2020 5.0 Awesome! Pros Easy to use. Support is great. Up to date information. Cons Any con that comes up tech support takes care of it right away Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) We currently use both Omnitracs and Samsara. Once our contract is done with Omnitracs we will switch. Review Source Chris S. National Director, Fleet and Facilities Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Samsara review" July 27, 2018 5.0 Pros The Samsara software team is extremely responsive to our requests. Data is easy to find and export. Cons No negative comments. Any questions that I have I get answered immediately via support line technician. Review Source AK Alex K. Director of Safety Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A+ for Team, product and overall ease of business!" September 5, 2019 5.0 I have been very happy with their service and product. My rep can be reached practically 24hrs a day. They are always ready to help. Pros The software and platform are both simple yet in depth. I can do as much or little as I want. Cons I have no cons to report at this time. We received the newest version of their two way cams. Alternatives considered [DriveCam](https://www.capterra.com/p/112869/DriveCam/) Reason for choosing Samsara Easy choice. They were not pushy, they let their product and price point do all the work! Review Source MB Micheal B. Owner Facilities Services Used the software for: 6-12 months ### "Broken into van can’t get footage due to them not providing address " July 18, 2022 1.0 Expensive no customer service Pros Won’t give us address to sent camera to get footage 14 days been waiting Cons 0 customer service skills answers phone but can’t help you Reason for choosing Samsara Good sales pitch Review Source Response from Samsara July 22, 2022 Micheal, we are sorry about your experience and want to help address your concerns. A manager from our Support team has contacted you to determine the next steps and resolve the issue. AS Afzal S. Dispatcher Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Dispatcher " October 6, 2022 5.0 Pros we can track tractor trailers and see on map Cons its little bit complicated, but if you get hand on it then its easy Review Source bB brenna B. warehouse dispatcher Automotive Used the software for: 6-12 months ### "best system yet" March 14, 2024 5.0 Pros live tracking and event updates, using with fleetio helps keep engine maintenance up to date Cons updating truck info having to go threw customer support Review Source DG Davide G. Sales Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Honest Feedback." September 5, 2019 5.0 From install to getting educated to the use of the information daily, it has created revenue generating opportunities in addition to our core competencies. Pros Ease of use and customer service along the way. The demo's helped me validate internally, and we have used other providers, but as long as Samsara has the customer support after the sale, they will wipe away any competition. Cons There really isn't anything about the Samsara product that we don't like. Alternatives considered [Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing Samsara ease of installation, and the ELD capability Switched from [Geotab](https://www.capterra.com/p/18289/MyGeotab/) Service and provides more for our day to day business. Review Source CW Cindy W. Owner Consumer Services Used the software for: 6-12 months ### "Saved us money" September 5, 2019 5.0 My insurance rates went down because I use Samsara. One of my trucks was involved in a collision. The photos produced showed no fault on our end and the costs were completely mitigated and reduced. The driving habits of my employees have improved because they know I am watching. We discuss this at weekly staff meetings. Pros With 4-6 trucks on the road daily, I like to see where they are because it allows us to add on deliveries while in the area. Fuel costs are minimized. I can look at historical routes that a specific truck / driver made to confirm his overtime. I especially like the route optimization feature. We use this daily and it has saved us in payroll cost as well as downtime with my drivers. The clarity of photos is crystal. Cons I haven't been able to figure out how to be notified immediately when a driver is off route or has a moving violation. Reason for choosing Samsara My sales person was very helpful and patient. The product was going to help meet my routing needs. Review Source BM Brenden M. Transportation Wholesale Used the software for: 6-12 months ### "Samsara ELD, Dashcams, and Trailer Sensors" July 30, 2018 5.0 I absolutely love this company. Relative to who we were with before, everything is easier, faster, and quicker to learn. The driver app is simple and self explanatory, which was a must for our organization. Pros Both Samsara's hardware and software are cutting edge, sleek, and easy to use. Aside from easy installation, and user friendly portal. Their customer service has been close to none other that i have encountered. Cons The only thing negative i have to say about Samsara is when referring another company. It is all hearsay, but the impression i got is Fleet Size has sway on the amount of support you get. Review Source VA Veysel A. Trucker Transportation/Trucking/Railroad Used the software for: 6-12 months ### "This is the worst company on the earth!!!! Keep away." March 29, 2021 1.0 I called them billion time, no communication. Pros I purchased trailer GPS from Samsara, even though I didn't open the box, they don\`t offer returns and try to charge me crazy, 1 years service fee. Keep away this steeler. Cons Horrible costumer support. Never pick up the phone, costumer support does not anything about products. Switched from [Motive](https://www.capterra.com/p/138669/Motive/) No cooperation, even they dont listen to me. Review Source Leonardo Daniel B. AUXILIAR DE OBRA Construction Used the software for: 6-12 months ### "the leader of operations" October 27, 2021 4.0 The time I saw it in operation, I was very surprised by how accurate the control of operations is, as well as being very accurate in real time Pros what I like about samsara is that it is very professional as well as that it is very self-taught and has great functionality Cons What I don't like about this software is that it has more use in large-scale operations than if you plan to use it in a small and short-term project, I don't think you will take advantage of it well Review Source jS john S. project manager Mining & Metals Used the software for: 1-2 years ### "Clean and easy to use interface" September 20, 2019 5.0 tremendous. the customer service and response we have experienced with Samsara is ultimately what made us choose them over other providers Pros My favorite aspect of Samsara is the intuitive feel of the interface. When we were discerning on which ELD and telematics provider to choose, Samsara's program felt as if i had been operating it for years. the menus are very easy to navigate. Cons I wish that there was a mobile app for administrators, rather than the web browser, as sometimes im not by my desktop or laptop. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Motive](https://www.capterra.com/p/138669/Motive/) Reason for choosing Samsara customer service, ease of use, clean operating interface Review Source DR Darrin R. Transportation/Logistics Manager Wholesale Used the software for: 2+ years ### " Samsara for Fleets Review" September 10, 2019 5.0 Samsara is our ELD and FSMA solution. Pros Ease of use Responsive to input from users Cutting edge Cons I can't think of anything at this point. 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