# Heymarket Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Heymarket the right SMS Marketing solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/167436/Heymarket/reviews

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Heymarket

4.5 (47)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Heymarket

Ease of use

4.5

Customer Service

4.5

## Pros and Cons in Reviews

NT

Nathan T

Sales repInsurance, 2 - 10 employeesUsed the software for: Less than 6 months.

“The most important pros for me are the automated texts, shared inbox, as well as the crm integrations.“

June 13, 2025

NT

Nathan T

Sales repInsurance, 2 - 10 employeesUsed the software for: Less than 6 months.

“It can also be a little difficult for new users“

June 13, 2025

RS

Ruby S

MARKETERMarketing and Advertising, Self-employedUsed the software for: 1-2 years.

“Custom bulk messaging improved client interaction. While some advanced features and pricing had limitations, it was reliable and time-saving overall.“

June 16, 2025

MU

Maria U

Customer Support ManagerManagement Consulting, 51 - 200 employeesUsed the software for: 1-2 years.

“Heymarket allows lots of customization options.“

January 2, 2025

## Showing most helpful reviews

Showing 1-25 of 47 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Holly B.  
Independent Sales Director  
Cosmetics  
Used the software for: 2+ years

### "All around excellent!"

September 19, 2018

5.0

Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service.

Pros

Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!

Cons

I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often.

Review Source

VR

Verified Reviewer  
MARKETER  
Marketing and Advertising  
Used the software for: 1-2 years

### " HEY MARKET REVIEW"

June 16, 2025

4.0

Heymarket enhanced my customer engagement through collaboration, avoiding duplicate replies. Custom bulk messaging improved client interaction. While some advanced features and pricing had limitations, it was reliable and time-saving overall.

Pros

Generally, I appreciated that Heymarket made it very simple and easy for my team to communicate with customers. The benefit of shared inboxes is that everyone in my team was able to stay connected and we weren't getting in one another's way. I liked being able to create message templates and patronizable tools to help us respond quicker without sounding robotic. Additionally, integrating the system with our CRM was advantageous in tracking the communication between our customer and our team. Heymarket made it easier for us to work smarter not harder.

Cons

What I didn't like about Heymarket was that some of the more advanced automation and integration features were included in the higher-tier plans, plus the message sync between platforms sometimes had lag, especially during high-volume times. In addition, the interface is generally intuitive but at times creating and customizing work flows, or templates felt limited unless you had technical knowledge.

Review Source

KE

Kelsey E.  
Independent Senior Director  
Retail  
Used the software for: 2+ years

### "Great Product- High Price Tag"

August 31, 2018

3.0

HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are getting to my customers when they are supposed to. I cant live without it.

Pros

I LOVE HeyMarket! It makes running my business very easy. The way that it tests individuals, makes batching messages easy. I’m able to do more in my personal life because I know that my campaigns are up and running and my customers are being contacted. I also love that I can answer on my computer.

Cons

The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great! (I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away. Apps like Project Broadcast are leaving HeyMarket in the dust at 9.99/mo)

Review Source

MM

Meredith M.  
Vet Tech, Practice Manager and Receptionist  
Veterinary  
Used the software for: 2+ years

### "Great for texting only"

April 26, 2025

4.0

HM was the first texting app i have ever used. It was easy to use. For the price there are other options that do more.

Pros

Heymarket ia good for just texting. You are aboe to schedule messages to clients in bulk or just a specific client. You can make templates to manually send out.

Cons

It is only a texting service and does not integrate with our PMS. Also started censoring our medical terminology and.medication names.

Review Source

VR

Verified Reviewer  
Digital marketing manager  
Market Research  
Used the software for: 1-2 years

### "Reliable and efficient SMS platform!"

February 25, 2025

5.0

Great business texting tool with strong automation.

Pros

Easy-to-use interface with excellent team collaboration.

Cons

Limited integrations compared to some competitors.

Review Source

NT

Nathan T.  
Sales rep  
Insurance  
Used the software for: Less than 6 months

### "Great software"

June 13, 2025

5.0

Over all i had a good experience and i would recommend this product to others that need an sms service.

Pros

The most important pros for me are the automated texts, shared inbox, as well as the crm integrations.

Cons

It has limited voice support since its primarily sms focused. It can also be a little difficult for new users

Review Source

VR

Verified Reviewer  
Licensed Realtor . Broker Support & Director of Agent Services  
Real Estate  
Used the software for: 6-12 months

### "Love the ease of use of Heymarket!"

September 5, 2018

4.0

N/A

Pros

Easy to use. Fast. Holds most basic info.

Cons

Nothing except maybe that I still need to copy & paste numbers between recipients. It would be great if it had an auto-fill feature with the contacts since we are normally just swapping numbers.

Review Source

Tracie O.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Texting is Key"

September 17, 2018

5.0

My staying in touch with my clients has become much easier with texting by Hey Market.

Pros

Hey Market is easy to use. Texting is almost always getting open unlike email these days.

Cons

There is not anything i do not like at the moment.

Review Source

Matt T.  
CEO & Co-Founder  
Computer Software  
Used the software for: 6-12 months

### "Excellent tool for customer text messaging"

September 17, 2018

5.0

Pros

Easy to use and feels like native text messaging, but with some amazing additional features so that our whole team can field messages from our customers. We're at the smaller scale, but they clearly have some features that will help as we grow.

Cons

Would love it if custom fields would display in-line as part of contact info (instead of behind a button click), which is helpful for our use-case.

Review Source

VR

Verified Reviewer  
Chief Operations Officer  
Media Production  
Used the software for: I used a free trial

### "Love This Tool"

August 17, 2018

5.0

Absolutely love it and I recommend it to other business owners!

Pros

Easy to use Great demo Customer service is great! Customer's love it

Cons

The yellow color. :) Nothing else really

Review Source

JF

James F.  
Founder & CEO  
Retail  
Used the software for: 6-12 months

### "Great product that is lightweight, reliable, simple yet robust "

August 13, 2018

5.0

We use heymarket to manage customer communication regarding delivery, order updates and specials.

Pros

Both the iOS and desktop user interface are very easy to use with just the right balance of feature set . Its also very very nice that you can contact customer support directly via text vs having to navigate somewhere else.

Cons

There currently is not support for shared short codes. It would be nice to have this function inside the platform so that you can manage all SMS functionality together.

Review Source

SS

Stephanie S.  
Broker - Owner  
Real Estate  
Used the software for: 6-12 months

### "REAL ESTATE BROKERAGE - "

September 14, 2018

5.0

Love it !

Pros

Its easy to set up ! I use it for my brokerage for max texting

Cons

The bottom set of groups are hard to send a text out to ! It does not work well if you have multiple groups

Review Source

LG

Liam G.  
Electrician  
  
Used the software for: Less than 6 months

### "Brilliant experience with Heymarket"

April 8, 2018

5.0

Pros

it has made communication with my collegues much more efficient. it is exactly what is required with technology and fast pace communications in the work force, and Heymarket was able to recognise the need for efficiency in the workplace with communication

Cons

i cannot think of anything that i do not like about this software. pricing may be slightly expensive for smaller companies but it is worth the investment

Review Source

JJ

Jose J.  
Collector  
Banking  
Used the software for: Less than 6 months

### "Great for small business!"

August 14, 2018

5.0

Pros

The text messages don't auto-delete themselves if you are wanting to keep a paper-trail of who said what and when. Others like Textfree delete after two or three days. We are a small local credit union and this fits our needs!

Cons

I would like to see a contact contain more than just one phone number, as some clients have multiple numbers to be reached at. Also, basic things like changing a phone number should not require an upgrade. Other than that, strongly recommended for small businesses.

Review Source

TT

Trey T.  
Team  
Construction  
Used the software for: Less than 6 months

### "Great tool for marketing and customer intereation"

August 29, 2018

5.0

They are quick to respond to emails with questions so thats always nice.

Pros

The shared inbox allows all of our team members to keep customers informed. We also can mass update people that have opt'ed in to receive marketing messages from us. It's easy to use as well.

Cons

Sometimes it can take a few minutes for the APP to refresh and update the latest messages.

Review Source

MG

Monica G.  
Account Manager  
  
Used the software for: 6-12 months

### "So easy to communicate"

April 30, 2018

5.0

Pros

I really like how easy it is to communicate with the team here at work. No need to install any app and take up storage space!

Cons

As always, I wish this software was compatible with Mac and IOS, as that is the majority of everything I use!

Review Source

MU

Maria U.  
Customer Support Manager  
Management Consulting  
Used the software for: 1-2 years

### "My Experience With Heymarket"

January 2, 2025

5.0

Pros

I like that we can use Heymarket to send mass business messages to our clients. Heymarket allows lots of customization options. It is a great SMS Marketing solution.

Cons

No flaws with Heymarket. All features works effectively.

Review Source

AM

Andrew M.  
Staff Team Leader  
Telecommunications  
Used the software for: 6-12 months

### "SMS Hey Market review "

August 11, 2022

4.0

Our overall experience has been good, but I'm pretty sure it could be better. Some agents has reported not been able to login from ZD, they need to send SMS directly from the web page.

Pros

We like that it's an easy SMS App, also the integration with ZD, we can set up templates and use the same one for automated messages like collections or surveys, which is great!

Cons

The App fails with some Zapier time zone automation to send messages, also, and one of the things we don't like is that, sometimes, Login in ZD using the Hey Market is giving us some issues, and instead of sending SMS through ZD we need to it over the webpage.

Review Source

SS

Sean S.  
Owner  
Photography  
Used the software for: 6-12 months

### "Former Heymarket User"

December 9, 2021

4.0

Overall Heymarket does texting really well, but I wouldn't say its a one stop for marketing needs. It's pleasantly laid out and very easy to pick up for a less tech savvy person. Overall a good product, but lacking in some features like automatic campaigns. I had to pair it with Zapier in order to automate things and I wish it was just already there.

Pros

It had a really clean interface. Templates were easy to create and use. It was really easy to toggle between multiple numbers if you had them. I had two phone numbers when I was using it. It seemed like normal texting to me and I could access it on my phone or on my laptop easily. It worked very well for texting customers.

Cons

I wish it had had automatic texting features. I switched to Marketsurge because it had automated campaigns. I just feel like there are options at a similar price that offer more than Heymarket. I also had some issues with the app loading up early on, but they fixed those before I switched. Overall it was just a little expensive for the feature set.

Review Source

RM

Robin M.  
Indpendent Sales Director  
Cosmetics  
Used the software for: 1-2 years

### "Wouldn't Have a Business Without It"

September 4, 2018

5.0

They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do!

Pros

\-Easy to Use -Campaigns and lists make it easy to follow-up with customers and prospects -Templates save me TONS of time -Customer service is top notch! -The app is AMAZING! Runs smoothly and seamlessly.

Cons

\-App does not capture on the web version when I delete someone from a list. That's the only downside of the app (and that's tiny!), so I still love Heymarket! -No ability to state when you don't want a message from a campaign to be sent out. (Example: Sunday mornings 8am-1pm). There is a way to schedule exactly when you want a message to send out, but that doesn't help me when I have prospects in campaigns.

Review Source

IY

Ian Y.  
Marketing Coordinator  
Construction  
Used the software for: 6-12 months

### "Unorthodox Use – But it works!"

April 2, 2019

4.0

Rather than using HeyMarket to blast marketing promotions, updates, or new products like the app was originally intended for – we adapted it as a platform for account management. With this app, we were able to alleviate a sales person that was focusing entirely on one account. This allowed us to maintain this existing account and free up time for a salesperson to pursue new accounts.

Pros

We were looking for a text messaging platform where we could communicate with a large client of ours who has multiple points of contact, ultimately retiring a sales person. We wanted a platform that would be simple for our clients to use while giving us the ability to have our entire team view and respond to request from a single inbox.

Cons

The only issue we've really had has been an issue with the auto-responders, and daylight savings time. We had to manually adjust the time with the time change.

Review Source

Response from Heymarket

April 4, 2019

Hi Ian - thanks for the feedback. We're glad to be helping G5 be more productive. A fix for daylight savings is in the works, so it won't be an issue in the future. Thanks!

MG

Maud G.  
Digital Marketing & Communications Manager  
Financial Services  
Used the software for: 2+ years

### "Everything you need for your marketing process in one package!"

November 6, 2022

5.0

Pros

It offers many tools for the most effective execution of the marketing process. We have achieved a lot in terms of marketing and follow-up.

Cons

I am very impressed with this platform. I didn't see any downsides.

Review Source

MC

Molly C.  
administrative assistant  
Education Management  
Used the software for: 2+ years

### "Hey Market for PFA"

October 9, 2018

4.0

We're able to reach out to people via text without having to distribute our phone number with those text being sent. It makes communication with our clients much easier.

Pros

Makes things really easy for us in the office as far as getting in contact with who we need to get in contact with.

Cons

I can not set notifications to go to my cell phone.

Review Source

JK

Juan K.  
Agent, Specialist.  
  
Used the software for: 6-12 months

### "Love it would definitely use it.I tried but couldn't practice offline.Need 24/7 easy easy access. "

March 27, 2018

4.0

Pros

The concept of multiple answers/text/msgs as you zero in on the really motivated buyers. Please help.

Cons

Not for Mac or IOS. Although I spoke to support team, I wasn't able to prepare & set up without using real people who would not be happy to be a part of an "experiment" as you try the messaging and get replies for practice purposes. I can use it a couple of times a week or more depending on the season. Usage is now at its lowest if at all.

Review Source

Response from Heymarket

April 10, 2018

Hi Juan - thanks for the feedback. Heymarket has an iOS app that was featured as a best new app in the App Store (https://itunes.apple.com/us/app/heymarket/id985015852?ls=1&mt=8). Heymarket Web works in any web browser for Mac (eg, Chrome, Safari, Firefox). We'd like to help you get setup and productive with the service again. Feel free to contact us at help@heymarket.com or message us at (415) 562-0100. Thanks!

RN

Ramy N.  
Client Success  
Computer Software  
Used the software for: 6-12 months

### "Integral to our success!"

August 28, 2019

5.0

Pros

HeyMarket has been instrumental in consolidating our need for SMS communication in a team setting while also offering reporting and relations management tools that are critical to our organizational awareness!

Cons

It would be great if HeyMarket also allowed email integration so that ALL corporate communication could happen in one place.

Alternatives considered

[Front](https://www.capterra.com/p/132901/Front/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reason for choosing Heymarket

Price, functionality, and their API.

Review Source

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