--- title: "OnPay Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is OnPay the right Payroll solution for you? Explore 469 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/167109/OnPay/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- OnPay 4.8 (469) [View alternatives](https://www.capterra.com/p/167109/OnPay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of OnPay Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews BB Brenda B Executive DirectorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The inclusion of payroll processing, tax filing, employee self-service tools, onboarding capabilities, and workforce management features within a single platform makes it a highly cost-effective solution for small and medium-sized organizations.“ June 2, 2026 CR Cory R outside salesTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 6-12 months. “The software does not have built-in time tracking or scheduling tools, requiring users to rely on external integrations.“ December 3, 2025 BB Brenda B Executive DirectorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Its combination of strong performance, excellent customer service, valuable HR tools, and affordable pricing makes it an outstanding choice for organizations seeking a comprehensive payroll platform.“ June 2, 2026 OD Olga D PharmacistHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “Not being able to set date of payroll check to be sooner to when I ran payroll l. I wish I could make the date of check closer.“ December 29, 2025 MS Marcus S OwnerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “It supports unlimited monthly pay runs for W-2 employees and 1099 contractors, handles multi-state payroll, direct deposit/check/debit card payments.“ November 10, 2025 MS Marcus S OwnerConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Also, there isn’t a strong native mobile app for employers.“ November 10, 2025 BB Brenda B Executive DirectorMental Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Payroll information is organized clearly and can be easily accessed for budgeting, financial reporting, and reconciliation purposes.“ June 2, 2026 MI Marylenny I OwnerEnvironmental Services, 2 - 10 employeesUsed the software for: I used a free trial. “I dislike that there is not an option to suspend the account for the months that i will not need it.“ August 23, 2025 ## Showing most helpful reviews Showing 1-25 of 469 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sara B. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Payroll for our company is handled via OnPay" March 6, 2023 5.0 Payroll is processed, taxes are paid and filed, and year-end reports are generated all through OnPay. The reason I went with OnPay is that they provide a turnkey service at a reasonable price. The onboarding process was painless, and customer service has been superb. Pros Thanks to OnPay, I can now run all of my commissions once a week, which is considerably more convenient for both my clients and my team. After a lot of research, I settled on OnPay, and I couldn't be happier with my decision. It was smooth sailing all the way through the transfer they facilitated for me in the middle of last year. Cons I'd like new hires to use the app to fill out more information, such as their Emergency Contact information. Instead than needing to log in and check, it would be great to be alerted when a candidate has accepted a proposal. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) I received first-rate assistance and service from them. Allow you to easily conduct payroll whenever you like, as often as you need, and for a flat rate per person and per month. Review Source OD Olga D. Pharmacist Health, Wellness and Fitness Used the software for: I used a free trial ### "Great service and easy to use" December 29, 2025 5.0 Great experience! Being new to payroll it's very important to find a supportive service that will be easy to navigate! Pros Customer support is very good and reliable. Flexible communication methods, can use email, or phone, whichever you prefer. Cons Not being able to set date of payroll check to be sooner to when I ran payroll l. I wish I could make the date of check closer. Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Not great customer support with SurePayroll, emailed multiple times before getting a response Review Source MO Marcela O. Owner Education Management Used the software for: 2+ years ### "bad experience overall, didnt respond for something that was their responsability " April 9, 2026 1.0 First years super good, but the situation with the reemployment tax that had to be made by them, and they didnt care or help us with that, so that made us change the payroll company, so bad experience overall Pros Easy to navigate the site, easy to connect through the chat, and customer support online is good, aparently its cheeper tha other companies Cons They didnt let us know about a payment that we need to make to the reemployment tax, which has to be made by them, so at the end, we have a big problem with the government and get penalties, and they didn't respond to this Review Source HN Hien N. Owner Financial Services Used the software for: Less than 6 months ### "Trust OnPay" June 16, 2026 5.0 I had multiple questions about the site and process and I was greeted with Great customer service with live human rather than robot and automation. Pros Security. Value for money. Customer support. Overall just great customer service with live humans rather than robots Cons I would like for OnPay to add a mobile application feature rather than just online but that's being picky Review Source RS Rachel S. Managing Member Retail Used the software for: Less than 6 months ### "Perfect Payroll partner for our small biz" April 8, 2026 5.0 Pros Our CPA recommended OnPay for our small business. With all of the help articles and the dedicated onboarding specialist, the set up process was a breeze. The interface is easy to use and running payroll takes only a few clicks. The value is unbeatable. Very satisfied! Cons I wish you could set the payroll to run automatically each month. We have a simple pay structure though so I understand that doesn't work for every business. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing OnPay our CPA recommended OnPay specifically - great value! Review Source DM Dasha M. Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent Experience for New Business" December 12, 2025 5.0 Pros We are a new organization so we had to set up a new payroll system. OnPay was very helpful in walking us through step by step. Cons I have no complaints thus far about OnPay. Everything is intuitive, and there are many ways to get questions answered. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing OnPay They had terrible customer service. OnPay was so much better. Review Source MS Marcus S. Owner Construction Used the software for: 6-12 months ### "OnPay Usage " November 10, 2025 4.0 Overall, it worked for us with the transparent pricing and predictable costs. Very easy to use and we wanted something you can get up and running quickly. It handles payroll across a few states, but I don’t need a huge enterprise HR/Pay ecosystem. Pros The setup is quick and painless, the interface is intuitive, and it doesn’t take tons of training to get going. It supports unlimited monthly pay runs for W-2 employees and 1099 contractors, handles multi-state payroll, direct deposit/check/debit card payments. Great customer support, especially during onboarding. Great fit for small businesses. Good value with a set base price. Cons While it integrates with accounting/time tools, the number of integrations is fewer than many competitors. Also, there isn’t a strong native mobile app for employers. For companies that need robust timeclock, scheduling, or job-costing features built into payroll, OnPay might require external tools. Review Source NF Nancy F. Director of Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "Strong Customer Support and Smooth First Payroll Experience" January 15, 2026 5.0 OnPay has been proactive, responsive, and clear at every stage. As a first-time payroll user, their support and communication made the process much easier and gave us confidence that payroll was being handled correctly. Pros The customer service has been excellent. Communication has been very prompt and clear, and the team was proactive in helping us get our first payroll processed successfully. This was my first time running payroll, and I really appreciated how approachable and supportive they were throughout the process. Cons As a new user, I don’t have any significant complaints about OnPay at this time. The platform has met our needs so far, and the customer support has been very strong, which has helped offset the learning curve. Review Source CR Cory R. outside sales Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Onpay review 2025" December 3, 2025 5.0 Employees can easily log in to a mobile-friendly portal to access their pay stubs and tax documents, which saves time for administrators. Pros he service automatically handles all federal, state, and local tax calculations and filings with an accuracy guarantee, which provides peace of mind for business owners and saves significant time. Cons The software does not have built-in time tracking or scheduling tools, requiring users to rely on external integrations. Review Source DE Dale E. CEO Education Management Used the software for: Less than 6 months ### "I recommend this company to business owners " April 22, 2026 5.0 10 out of 10 from sign up until now all had been good. My onboarding specialist was pleasant and assuring.n Pros Website easy to use. Customer service was very pleasant. Onboarding was easy. They calculate taxes for you no worries with a audit. Running payroll is smooth and straight forward. Cons Nothing in pleased. I wish we could use business credit cards for payment methods. Other than that the company is doing well. Review Source SR Silas R. Pharmacy Owner Hospital & Health Care Used the software for: 2+ years ### "Onpay is a must for small businesses" November 23, 2021 5.0 Pros Ease of setup, logical workflow with double checks and warnings, this product pays for itself with its time-savings which allowing me to focus on growing my business rather than writing endless checks. Cons There really are no downfalls with Onpay, other than I have not had the need to utilize every tool it provides. But maybe someday as my business grows Im happy knowing OnPay is there if I need more tools. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) It was way expensive and I still had to provide more information than i do now. So i paid more and increased my time burden. Review Source ME Michael E. CEO Real Estate Used the software for: 2+ years ### "Used For a Company of Contractors" July 29, 2020 5.0 Over the years we have very much appreciated the way OnPay listens to us and impliments our suggestions and features that work for our company. Pros We like being able to add new contractors and allowing an invitation to go out to the employee to log in and finish their own set up by adding their banking information. We like being able to see a payment history made to the employee. We like the ease of making direct deposit to employees. Cons We would rather enter contractors as contractors rather than employees which is easier to set up. Right now we have to add the 1099 Misc payment addon. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing OnPay We felt our inquires were answered with concern for our needs. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) We wanted a company to do all the heavy lifting for us, and have the ability for employees to have access to their own tax documents that they can download themselves as they need. The cost of not having to mail out 1099 misc forms covers a major portion of the cost of OnPay. Review Source JL JoAnn L. Admin Assistant Accounting Used the software for: 6-12 months ### "Onpay has been a helpful tool for all of our customer needs" November 9, 2021 5.0 I feel like the all inclusiveness of this software makes it easy to use. If I ever get confused, the live chat is always fast and responsive to my needs. Pros I like that its all inclusive. We don't need to jump around to different softwares for various services. Cons I would like to see more of an official quarterly report of employee paystubs available. This helps with quarterly record keeping Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Intuit has significantly raised prices on all services and the online payroll service was becoming obsolete. Review Source JK Jean K. Attorney Law Practice Used the software for: 2+ years ### "The best payroll service provider" August 30, 2023 5.0 They have been affordable and reliable. Pros Has all the necessary payroll features for employers and employees. And no ridiculous nonstop solicitations for affiliated services (but available if you ask or need them). Cons Slightly better QuickBooks integration; minor quibble Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) ADP was more interested in pushing more services and collecting more fees for things that should be included, e.g. W-2's Review Source KK Kassaundra K. HR Manager Banking Used the software for: 6-12 months ### "Great for employees" April 15, 2025 5.0 Very user friendly, allows self service for employees. Also allows updates to tax elections. Pros Ease of use for both administrator and user. It also allows you to view W-2s and change information as needed. Cons Being the admin seems to limit personal user capabilities. Unable to make updates when you are the admin. Review Source SP Sara P. Consultant Construction Used the software for: I used a free trial ### "Thank you \[sensitive content hidden\] from On Pay!" May 18, 2026 5.0 Positive. \[sensitive content hidden\] was very helpful, as well as knowledgeable with the system. She is very professional and also friendly. Pros Easily accessible. They respond quickly and are happy to help you get set up and learn the process of payroll. Cons So far everything is good. I am happy with the interaction that I have had thus far and I have no complaints. Review Source AD Andrew D. Owner/Manager Medical Practice Used the software for: 2+ years ### "Onpay versus Paychex " July 18, 2023 5.0 I have never had an issue with Onpay in over 8 years. Set my reminder towards end month to login and run payroll. Tax paperwork is always there and sent efficiently and on time.Costs is also a great reason to signup to Onpay for payroll purposes Pros First off, I was using Paychex for my small business payroll and tax purposes for 5 years initially when I started my PLC. It worked fine and given that my business is small it, I feel that I didn’t require much from the company. However, every year they would raise costs 20%. After 5 years, realize it wasn’t worth it to continue. Searched around and found Onpay. Have been using this service for over 8 years now without any problems. Easy to use, important paperwork always available online and easy to adjust. 99% of the things I need done can be done easily in their online portal. If I have a question, issue, or need help, there is always a tech person online I can chat with in real time. Haven’t had any issues in 8 years and tax paperwork has been correct and direct deposits has never been a problem. Cons If you need to be hand held through payroll and monthly deposits, etc…then perhaps use another service like Paychex that assign you a person for help. However, the means almost 10 times the cost for pretty basic things that you can do online without much effort with Onpay. Improvement can be that they send an email to remind you to run payroll towards end of month. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Cost was too high Review Source WM Wendy M. Owner Construction Used the software for: 2+ years ### "On Pay Payroll Company and Software client/user experience" April 22, 2022 5.0 I have had nothing but an excellent experience with On Pay. On Pay gives me the ability to concentrate on other critical parts of my everyday business operations. Pros The ease of navigating the site and that all my payroll reports, history and information is available at any time. Cons I have no complaints regarding On Pay's software. Reason for choosing OnPay On Pay was easier to understand, left me feeling like I have control over my Payroll and offered the most help to get started as well as through out. Review Source MF Michelle F. CAS Manager Accounting Used the software for: 2+ years ### "Payroll Excellence" October 26, 2023 5.0 Overall, OnPay is amazing! They have amazing customer service and always take such good care of our client's payroll needs. Pros The full service payroll software saves us so much time with tax remittance and payroll compliance reports. Cons It would be nice to be able to edit a pay run that has been submitted, but not processed yet. Reason for choosing OnPay Cost and ease of use Review Source HM Horton M. Business Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Value in my opinion." April 22, 2021 5.0 OnPay is a great company to work with. Representatives reached out to me very early on to help me with any questions that I had and even to offer to do as much of the onboarding process as I would like for them to do. They have continued to reach out to ensure that everything is going as planned and to make sure any new questions I might have are answered and addressed. Pros This is incredibly easy to set up and manage. The team at OnPay will even do as much of the work as you would like onboarding at no additional cost to you. Cons The only things that I have run across so far is that it would be quite nice to be able to see an employees length of time with the company in their profile. Their hire date is there so it should be easy to calculate and display alongside that hire date. The second thing I would like to see improved is the creation of time off calculations. That section was a little confusing during set up and still does not seem to be working perfectly yet for us. Reason for choosing OnPay We did consider 3 alternatives. Two were pretty competitively priced and one was about double the cost of OnPay. I really liked the simplicity of the OnPay interface and also it's ability to connect to our time management service. A pleasant after the fact benefit has been the sincere interest the OnPay team has expressed to us, wanting to make sure all is set and functioning as we want and expect. Review Source CB Chelsea B. Accounting Specialist Accounting Used the software for: 2+ years ### "Great solution for payroll needs" June 3, 2022 5.0 Onpay has streamlined and simplified the tax filing and payroll processing side of running a business. It saves a lot of time and is easy to navigate. Pros Onpay takes a task that would normally be complicated and simplifies it while making the whole process very streamlined. The features and functionality make it easy to do everything you need to do. Cons Sometimes it is slow to load pages. The navigation to get to previous tax filings are a little bit confusing for client users. Reason for choosing OnPay We've done payroll using several platforms and Onpay has been great. Their support chat and email for help are very helpful and responsive. Review Source DS Deb S. Manager Retail Used the software for: 1-2 years ### "A System That Really Works for Small Business" June 22, 2023 5.0 We transitioned from a manual payroll system to OnPay. During our search process, they were very willing to answer questions and provide demos. Once we selected OnPay, they helped us during the transition process until we were up and running. We process payroll biweekly, and it is a pleasure to use. Adding new employees is easy - we love the option to invite employees to add their own information to the system. Taxes are paid on time, and the W-2 feature is quick and easy. We have been very pleased with our decision to partner with OnPay! Pros OnPay is easy to use, and provides easily accessible help articles when needed. It allows us to process our biweekly payroll in minutes. They also provide helpful messaging to remind us when payroll needs to be done early due to holidays. Cons The onboarding process could have been smoother, perhaps due to crossed communications. Ultimately we ironed out any confusion and it works beautifully. Review Source kF karen F. General Manager Financial Services Used the software for: 1-2 years ### "Easy to Access Customer Service with Online payroll" November 29, 2022 4.0 I am able to pay my contractors via direct deposit and they are able to receive funds within 2 business days. This is a tremendous advantage for my business. I was willing to quit using Intuit which gave me ability to pay my people in 1 business day, but it was worth it for reasons stated below. Pros It was easy to Onboard contract workers. Cons I had to get used to 2 day direct deposits, formerly I had 1 business day direct deposit functionality with intuit. Also, it wasn't super intuitive on the "check date" when I try to do a payroll run with my 10-99 contractors. I think they should have a feature for paying contract workers that isn't actually called a "payroll run" Reason for choosing OnPay Superior customer service and willingness to solve problems with small business owners. Review Source AB Alhaji B. Owner Medical Practice Used the software for: 2+ years ### "OnPay’s customer service is what sets them apart. " July 15, 2022 5.0 Overall experience has been a very positive one. I find the service to be excellent for the cost. Pros Software is easy to use. Very straight forward and you always have help a phone call away. Cons Hours entered for payroll week to week no long remain on the following weeks payroll. I found this convenient as most employees work the same hours every week. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing OnPay Cost and value Review Source VR Verified Reviewer Founding Partner Legal Services Used the software for: 2+ years ### "You should be using this payroll service!" July 22, 2019 5.0 I have an employee with two local city withholdings and a school district withholding that I thought I was going to have to manually withhold for---turns out that a few minutes with online chat support is all it took to get Onpay to handle it. Pros Easy to Use Great Support Inexpensive Handles multiple local withholdings easily Saves me a lot of time dealing with multiple tax filings Cons I didn't like that there might be multiple w-2 forms for one person in some cases, but honestly it wasn't a big deal to just add them together for tax prep. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing OnPay Ease of use and low cost. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.