# Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Text Request the right SMS Marketing solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/167015/Text-Request/reviews --- Text Request 4.6 (1193) [View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Text Request Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Streamlined patient messaging 95% positive reviews out of 98 Most reviewers appreciate patient communication for quick appointment reminders, accessible contact, and improved responsiveness. Janette B Patient Services Coordinator, 2 - 10 employees. "It also allows for quick scheduling communication, and gives our patients a second way to contact us for any of their concerns." Inconsistent and disruptive alerts 66% negative reviews out of 64 Most reviewers report notifications are unreliable, repetitive, loud, and sometimes missing, causing missed or delayed responses. Stephanie F Owner, 2 - 10 employees. "Text Request used to alert us of incoming messages but that function stopped working." Effortless migration and onboarding 98% positive reviews out of 47 Most reviewers describe transition as smooth, with easy data transfer, familiar interface, and helpful support. Laggy and slow application 80% negative reviews out of 41 Most reviewers describe performance and speed issues with frequent lag, slow loading, and unreliable auto-refresh across devices. Westin P Clinical Research Coordinator, 1,001 - 5,000 employees. "Right now I am not loving the laggy UI when scrolling - it seems to stutter no matter what device I am on." Efficient message automation 95% positive reviews out of 42 Most reviewers find templates save time, streamline repetitive messaging, and enhance communication consistency for staff. Kathleen J Guest Services Agent , 11 - 50 employees. "The templates, especially, are a great way to streamline communication." Cumbersome search experience 72% negative reviews out of 39 Most reviewers indicate search functionality is difficult, slow, and often fails to locate contacts or past conversations efficiently. Carla R Director of Education, 11 - 50 employees. "The search bar does not work properly. When you click on it and try to type, you get knocked out of the search box. " ## Showing most helpful reviews Showing 1-25 of 1193 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian Del Terzo C. Program Director E-Learning Used the software for: 6-12 months ### "A great SMS solution for Businesses to serve their customers and community" June 20, 2024 5.0 The solution, servicer, and support has exceeded my expectations. Pros The HubSpot Integration is #1 and the chrome extension has actually proven to set this solution above the competition. It was important for us to be able to communicate with our customers in a personal way and TextRequest was the only solution we found that integrated with HubSpot in a way that promoted live and natural sms engagement. Cons I was initially concerned about the use of a chrome extension but that has turned out to be a positive and important aspect of what makes TextRequest the best solution for me and my team. Alternatives considered [Salesmsg](https://www.capterra.com/p/160386/Salesmsg/)[Sinch MessageMedia](https://www.capterra.com/p/150203/MessageMedia/) Reason for choosing Text Request Aspects of each of these HubSpot integrations either did not meet our needs, or created conflicts with other services or solutions. Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Zoom phone did not have an SMS integration with HubSpot. Review Source Response from Text Request June 25, 2024 Brian, thank you so much for this review. Glad to hear you're enjoying our HubSpot integration and our Chrome extension. Please reach out to success@textrequest.com if you run into any issues. MC Mellissa C. Instructor E-Learning Used the software for: Less than 6 months ### "Nice platform to use." December 10, 2024 4.0 Overall, it is a nice platform that is easy to use and provides an uncomplicated way to communicate with others. Pros The ability to schedule messages makes sending messages easier and more convenient. I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward. Cons I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the fact that you have to select resolved after every reply can be cumbersome. I am also not a fan of the incoming message notification chime ( it does sound off until you open the platform, which is a good thing), it does not always sound and there have been many occasions that I missed or was too late responding to messages because I received no notification. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) They discontinued their sms messaging feature Review Source Response from Text Request December 18, 2024 Mellissa, thank you for this detailed review. Please reach out to success@textrequest.com when you encounter any issues. JC Jacob C. Instructor E-Learning Used the software for: Less than 6 months ### "An alright alternative " December 12, 2024 2.0 Experience with TextRequest overall was "mid", there were many glaring UI issues, on top of what was already mentioned. I normally tell students to text me when they need help, but with TextRequests notification issues, I have had to resort to having them call me, which makes juggling multiple conversations very difficult. Pros It worked when our normal system did not Cons Notifications do not always send alerts, it is not possible to import multiple contacts and the keyboard controls are not intuitive. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Experiencing Carrier SMS issues with Vonage Review Source Response from Text Request December 18, 2024 Jacob, thank you for leaving us a review. Please reach out to Success@textrequest.com so they can look into the notification issues. TC Tim C. Instructor Higher Education Used the software for: Less than 6 months ### "It's okay, with exceptions." December 3, 2024 4.0 It's pretty easy except for the Contact List not being functional. I need to be able to import a list of contacts. Pros It's easy to use, but the Contacts List function doesn't work. I also need to be able to import a list of contacts and that seems to be a missing function. Cons The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. The training shows how to use it, but the link doesn't work. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) The texting ability was removed or had some issues and we had to change to a service that was functioning. Review Source Response from Text Request December 9, 2024 Tim, thanks for this review. Please reach out to success@textrequest.com to talk about your contact link. AA Allison A. Managing Director Education Management Used the software for: Less than 6 months ### "Don't hesistate - switch to Text Request today!" December 4, 2024 5.0 It's been wonderful. We're really enjoying the service! Pros I love that I can be logged into all of my centers and see their SMS messages in real time versus logging in to each individually. I am also really excited about improving our presence on Google with the Google Review feature. I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still require attention don't get buried in new messages. I could go on and on - bottomline, we love Text Request! Cons I would have liked more help in setting up our contacts and templates. Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reason for choosing Text Request It fit our needs better than the alternatives Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) rigidity of managing a multi-center operation Review Source Response from Text Request December 12, 2024 Allison, thank you for this review. You can reach out to success@textrequest.com anytime, and have them walk you through any steps. JC Jessica C. Office Manager Retail Used the software for: 1-2 years ### "Great Tool for Small Business" October 8, 2024 5.0 We use it several times per day, every day! It is user friendly and has saved us time and money! Pros It was very easy to transfer our contact information over from our previous software. Cons The limitation when it comes to video and picture messages. Alternatives considered [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Reason for choosing Text Request Text Request was the most affordable and user friendly option. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) End of life for Zipwhip so we had to find a different service. Review Source Response from Text Request October 21, 2024 Jessica, thank you for leaving us a review. Glad to hear it's a daily use for you. LJ Lori J. Adoption Information Services Used the software for: Less than 6 months ### "Text Request Makes us Happy!" December 13, 2024 5.0 So far, it's been great, easy onboarding, etc. Pros We love the chrome extension, the payment capability and the support! Cons We would love a way to track where our web leads are coming from through the web widget. Alternatives considered [Sinch MessageMedia](https://www.capterra.com/p/150203/MessageMedia/) Reason for choosing Text Request They did not offer Chrome extension and the prices were higher. Switched from [Kenect](https://www.capterra.com/p/212906/Kenect/) The cost was high and the support was not as timely as we would have liked. Review Source Response from Text Request December 20, 2024 Lori, Thank you for taking the time to leave us a review. Please let success@textrequest.com know how you'd like to track leads. DJ Daniel J. LIfe Insurance Manager Insurance Used the software for: I used a free trial ### "Close but not there yet. " December 3, 2024 4.0 It was short; we found that though the price point was good, it lacked a lot of features of comparable tools out there. Pros Easy interface: you see all your texts in one place. Cons Clunky, not easily organized, and a stand-alone system not compatible with our CRM Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Text Request Reputation was critical but wanted to be price conscious Switched from [Sonar](https://www.capterra.com/p/10004822/Sonar/) We were looking for a more cost-effective option Review Source Response from Text Request December 12, 2024 Daniel, thank you for leaving us review. We do have a chrome extension that might make using it with your CRM easier. Please reach out to success@textrequest.com to talk about it. RB Roy B. Instructor Education Management Used the software for: Less than 6 months ### "Text Review" December 4, 2024 4.0 Overall it works good. I would have liked to get the notifications if the tab was minimized Pros It was easy to set up and use. I like that I could choose the display name Cons that i could not keep the view I wanted. If I went to a message then went back it was at a different screen. Also I only got an alert if the tab was opened. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage was having issues with their sms system Review Source Response from Text Request December 12, 2024 Roy, thank you for leaving us a review. Please reach out to success@textrequest.com and they can help you with notifications. GR Gonzalo R. Lead Instructor Information Technology and Services Used the software for: Less than 6 months ### "Need Improvement " December 9, 2024 2.0 It's somewhat good, but it needs a lot of improvement. Pros It is accessible everywhere, and no need to download an app. Cons I don't like it; the interface is so not user-friendly. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage sms stopped working, and we need to switch. Review Source Response from Text Request December 18, 2024 Thank you for this review. Please let us know what you'd like to see from Text Request. Email success@textrequest.com and let them know. PM Paola M. CEO Marketing and Advertising Used the software for: 2+ years ### "TextRequest is the easiest text company to use " December 20, 2024 5.0 I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests come in. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is definitely the one to choose!! :) Pros I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is the one to choose!! :) Cons I need to input my bank info in some cases Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Text Request They put so much trouble to make a campaign Review Source Response from Text Request December 20, 2024 Paola, thank you for leaving us a review. I am happy to hear that Text Request is a great asset to your marketing agency. JB JoAnn B. Owner and Center Director Education Management Used the software for: 1-2 years ### "Easy to use" December 19, 2024 4.0 Overall I enjoy using text request. It is easy to use and I have it on a varitey of places like my phone, a widget and a tab on the computer. Pros I love that I can use the same phone number for the business. My customers only need to know one number. Cons The cost and having to pay for the extra features Review Source Response from Text Request December 20, 2024 JoAnn, thank you for this review. MM Matthew M. Sales Hospital & Health Care Used the software for: 1-2 years ### "Helped close business" November 23, 2024 5.0 over all- great. Helped close business on many occasions allowing me to get back with a HOT client sooner. Pros phone app works well. Helps to keep me in touch w my clients when I'm away from my desk. Cons I was unsure what number it was coming from when my clients would ask. Review Source Response from Text Request December 3, 2024 Matthew, thank you for this review. mB moriah B. Client Services Director Non-Profit Organization Management Used the software for: 1-2 years ### "text request" December 10, 2024 4.0 Pros Great way to connect with clients and helps to send them review requests. Cons Sometimes the multifactor authentication is problematic. Review Source Response from Text Request December 18, 2024 Thank you for leaving us this review. Please reach out when you have an issue the 2FA. support@textrequest.com BP Barbara P. Program Director Education Management Used the software for: 2+ years ### "Text Request helps us grow our programming" October 3, 2024 5.0 TR has provided an essential platform to contact our program participants and have them respond immediately. There are several features that help us or organize groups, send scheduled messages and also use the out of the office messages to respond when we are not working. Pros The ability to mass text our participants and have them respond or individually text them in a conversation. Cons Some of the administrative functions are hard to navigate. Review Source Response from Text Request October 9, 2024 Barbara, thank you for leaving us a review. Glad Text Request is helping you connect with participants. DA Daniel A. sale person Real Estate Used the software for: 6-12 months ### "Good text app " December 9, 2024 4.0 Pros the google extension because i can sent message faster Cons sometimes i don't receive notification from the app Review Source Response from Text Request December 18, 2024 Daniel Thank you for leaving us this review. Please reach out to support@textrequest.com when you don't see your notifications come through. BB Brian B. Front Desk Medical Practice Used the software for: 6-12 months ### "Front desk staff" December 18, 2024 5.0 I have enjoyed using this program, easy to use and friendly to operate. Pros Very easy to use, easy to track information sent to clients Cons I would like for the most recent messages to be at the top to viewed quicker. Review Source Response from Text Request December 20, 2024 Brian, thank you for leaivng us a review. Please reach out to success@textrequest.com and they can help you sort and filter. MJ Myesheia J. Patient Services Coordinator Medical Practice Used the software for: 1-2 years ### "text request" December 3, 2024 5.0 Pros Easy way to communicate with our patients. Cons Cannot delete old text messages, it would be nice to remove old messages from past patients. Review Source Response from Text Request December 9, 2024 Myesheia, thank you for this review. RW Roselynde W. Testing Coordinator and carpool caller Education Management Used the software for: Less than 6 months ### "Great Texting App" December 9, 2024 5.0 Overall, I love using text request. I think it is a great program. Pros I really like how you can send a mass text out, but when they reply, it only replies to you. Cons Only that when a bunch of texts come in at the same time, it is hard to stay on the one you are wanting to stay on. Review Source Response from Text Request December 18, 2024 Roselynde, thank you for leaving us a review. Please reach out to success@textrequest.com for help in message organization. EC Eduardo C. Insurance agent Insurance Used the software for: Less than 6 months ### "Acceptable experience." October 29, 2024 4.0 Has been overall acceptable, using it has been a good experience. Pros Ease of use, straight forward nature for using the interface. Cons Organization of messages, I'd like it to be more alike other messaging apps such as messenger or Whatsapp. Review Source Response from Text Request November 6, 2024 Eduardo, thank you for the review. Please reach out to success@textrequest.com and let them know what you'd like to see in Text Request. AV Alison V. Site Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Clients at your fingertips" November 4, 2024 5.0 Very useful tool, we use it daily. I love it. Pros It's so easy! I also like the Chrome extension that allows me to text our clients from our EMR platform. Cons The constant dinging, even when there are no new messages. Review Source Response from Text Request November 8, 2024 Alison, thank you for leaving us this review. Please reach out to success@textrequest.com so they can look at sorting and filters. AB Andrew B. VP, Group Benefits Insurance Used the software for: Less than 6 months ### "Love this product, a must have!" November 5, 2024 5.0 Easy to set up and use on a daily basis. Lots of ways to customize and set up your prefect workflow. Pros Easy to set up and use. Love this product! Cons Cost can get pricey if you send a lot of texts Review Source Response from Text Request November 12, 2024 Andrew, thank you for leaving us a review. RR Reynaldo R. Coordinator Ref Dept Hospital & Health Care Used the software for: 1-2 years ### "Text Request it´s awsome!" October 21, 2024 5.0 Pros Really effective to bring info to people about appointments Cons Nothing, actually is very accurate to find info regarding previous messages Review Source Response from Text Request November 7, 2024 Reynaldo, thank you for leaving us a review. EM Emerald M. Administrative Assistant Environmental Services Used the software for: Less than 6 months ### "we love text request!" December 9, 2024 5.0 has made it easy to follow up with many things Pros easy communication between customers when initial phone call is not answered Cons nothing, it has really been very helpful Review Source Response from Text Request December 18, 2024 Emerald, thank you for leaving us this review. KD Krystina D. Franchise Call Center Support Agent Consumer Services Used the software for: 1-2 years ### "Text Request is a great service - highly recommend!" October 3, 2024 4.0 I enjoy the service, it is easy to navigate. It works well for our team. Pros I like that I am able to get in contact with customers quickly. Most people respond to texts much quicker than calls. Cons The notification system could be better. Review Source Response from Text Request October 15, 2024 Krystine, thank you for leaving us a review. Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.