---
title: "Text Request Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Text Request the right Conversational Marketing Platform solution for you? Explore 1193 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/167015/Text-Request/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-11-10"
---

Text Request

4.6 (1192)

[View alternatives](https://www.capterra.com/p/167015/Text-Request/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated November 10th, 2026

# Reviews of Text Request

Ease of use

4.6

Customer Service

4.7

## Pros and Cons in Reviews

CN

Christoffer N

TechnicianEnvironmental Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“I use text request for work and I like the templates that we have saved so I don’t have to type out the same message over and over again every day“

November 14, 2024

MC

Mellissa C

InstructorE-Learning, 201 - 500 employeesUsed the software for: Less than 6 months.

“I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the fact that you have to select resolved after every reply can be cumbersome.“

December 10, 2024

AA

Allison A

Managing DirectorEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months.

“I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still require attention don't get buried in new messages. “

December 4, 2024

TC

Tim C

InstructorHigher Education, 51 - 200 employeesUsed the software for: Less than 6 months.

“The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. “

December 3, 2024

ES

Emily S

People Services SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years.

“I love that Text Request gives you the ability to communicate with all necessary employees through one single platform.“

November 11, 2024

mm

marilee m

clinical support specialistMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months.

“took awhile to figure out how to save document/image sent by text req to pt chart.“

December 10, 2024

CD

Chrystina D

Patient Services CoordinatorHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: Less than 6 months.

“I really like the group message and schedule ahead feature because it allows me to easily schedule appointment reminders for patients that are booked at the same time instead of having to send individual messages to each person.“

March 4, 2024

BS

Brittany S

Practice Manager and Veterinary TechnicianVeterinary, 201 - 500 employeesUsed the software for: 1-2 years.

“For all of the benefits of Text Request, I have found that the platform often lags or becomes unusable; There are often errors loading or sending messages, as well as a lack of capability of handling certain attachments that are important to send to our clients (estimates, invoices, etc.).“

April 23, 2024

## Showing most helpful reviews

Showing 1-25 of 1192 available reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Tax Prep  
Used the software for: 1-3 years

### "Great Add on to any business!"

March 24, 2026

5.0

This has been quite the upgrade to our service for our clients. In todays technology, the ability to send a test to a client in a text centered communication world is great !

Pros

This is a convenient and simple way to communicate with my clients as they're able, instead of interrupting them with a call. It is quick and easy

Cons

the limit of letters is a bit rough, but doable. It would be nice if there were a few more available to us to send.

Review Source

Response from Text Request

March 24, 2026

Monica, thank you for leaving us a review. I understand the character limit can feel too little. But please note, that you the message will be received by your contact as one text, not two separate ones.

Client Service Representative and Billing Assistant  
Used the software for: 3-5 years

### "Try Text Request!"

March 23, 2026

4.0

So far, there have been minimal updates, which isn't bad, but there could still be room for improvement.

Pros

The system is practical and very easy to use. We do only use it for text messages, maybe in the future we could use the other features.

Cons

I think it needs an updated interface. Something that is more interactive or just a different style would be super nice!

Switched from

[Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)

We made the switch due to cost & product features!

Review Source

Response from Text Request

November 9, 2026

Thanks for recommending Text Request! We’re glad the system is practical and easy to use. We appreciate your feedback about the interface and updates, and we’ll share it with our team as we continue improving the experience. We hope you get a chance to explore more features in the future!

Senior Product Specialist  
Used the software for: 3-5 years

### "Quality went downhill Focusing on wrong things"

March 20, 2026

3.0

the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them

Pros

not much, they focus on changing security settings, and updates, but the updates don't address the problem, tech support says it's not an issue and they can't remote in or duplicate it, the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them

Cons

the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them

Switched from

[Podium](https://www.capterra.com/p/164285/Podium/)

different company was using it that i worked for, i like text request better

Review Source

Brian Del Terzo C.  
Program Director  
Used the software for: Less than 1 year

### "A great SMS solution for Businesses to serve their customers and community"

June 25, 2024

5.0

The solution, servicer, and support has exceeded my expectations.

Pros

The HubSpot Integration is #1 and the chrome extension has actually proven to set this solution above the competition. It was important for us to be able to communicate with our customers in a personal way and TextRequest was the only solution we found that integrated with HubSpot in a way that promoted live and natural sms engagement.

Cons

I was initially concerned about the use of a chrome extension but that has turned out to be a positive and important aspect of what makes TextRequest the best solution for me and my team.

Switched from

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

Zoom phone did not have an SMS integration with HubSpot.

Alternatives considered

[Sinch Engage](https://www.capterra.com/p/187336/Sinch-Engage/)[Salesmsg](https://www.capterra.com/p/160386/Salesmsg/)

Reasons for choosing Text Request

Aspects of each of these HubSpot integrations either did not meet our needs, or created conflicts with other services or solutions.

Review Source

Response from Text Request

June 25, 2024

Brian, thank you so much for this review. Glad to hear you're enjoying our HubSpot integration and our Chrome extension. Please reach out to success@textrequest.com if you run into any issues.

Instructor  
Used the software for: Less than 1 year

### "Nice platform to use."

December 16, 2024

4.0

Overall, it is a nice platform that is easy to use and provides an uncomplicated way to communicate with others.

Pros

The ability to schedule messages makes sending messages easier and more convenient. I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward.

Cons

I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the fact that you have to select resolved after every reply can be cumbersome. I am also not a fan of the incoming message notification chime ( it does sound off until you open the platform, which is a good thing), it does not always sound and there have been many occasions that I missed or was too late responding to messages because I received no notification.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

They discontinued their sms messaging feature

Review Source

Response from Text Request

December 18, 2024

Mellissa, thank you for this detailed review. Please reach out to success@textrequest.com when you encounter any issues.

Instructor  
Used the software for: Less than 1 year

### "An alright alternative "

December 18, 2024

2.0

Experience with TextRequest overall was "mid", there were many glaring UI issues, on top of what was already mentioned. I normally tell students to text me when they need help, but with TextRequests notification issues, I have had to resort to having them call me, which makes juggling multiple conversations very difficult.

Pros

It worked when our normal system did not

Cons

Notifications do not always send alerts, it is not possible to import multiple contacts and the keyboard controls are not intuitive.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Experiencing Carrier SMS issues with Vonage

Review Source

Response from Text Request

December 18, 2024

Jacob, thank you for leaving us a review. Please reach out to Success@textrequest.com so they can look into the notification issues.

Instructor  
Used the software for: Less than 1 year

### "It's okay, with exceptions."

December 9, 2024

4.0

It's pretty easy except for the Contact List not being functional. I need to be able to import a list of contacts.

Pros

It's easy to use, but the Contacts List function doesn't work. I also need to be able to import a list of contacts and that seems to be a missing function.

Cons

The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. The training shows how to use it, but the link doesn't work.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

The texting ability was removed or had some issues and we had to change to a service that was functioning.

Review Source

Response from Text Request

December 9, 2024

Tim, thanks for this review. Please reach out to success@textrequest.com to talk about your contact link.

Managing Director  
Used the software for: Less than 1 year

### "Don't hesistate - switch to Text Request today!"

December 9, 2024

5.0

It's been wonderful. We're really enjoying the service!

Pros

I love that I can be logged into all of my centers and see their SMS messages in real time versus logging in to each individually. I am also really excited about improving our presence on Google with the Google Review feature. I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still require attention don't get buried in new messages. I could go on and on - bottomline, we love Text Request!

Cons

I would have liked more help in setting up our contacts and templates.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

rigidity of managing a multi-center operation

Reasons for choosing Text Request

It fit our needs better than the alternatives

Review Source

Response from Text Request

December 12, 2024

Allison, thank you for this review. You can reach out to success@textrequest.com anytime, and have them walk you through any steps.

Lori J.  
Adoption  
Used the software for: Less than 1 year

### "Text Request Makes us Happy!"

December 19, 2024

5.0

So far, it's been great, easy onboarding, etc.

Pros

We love the chrome extension, the payment capability and the support!

Cons

We would love a way to track where our web leads are coming from through the web widget.

Switched from

[Kenect](https://www.capterra.com/p/212906/Kenect/)

The cost was high and the support was not as timely as we would have liked.

Alternatives considered

[Sinch Engage](https://www.capterra.com/p/187336/Sinch-Engage/)

Reasons for choosing Text Request

They did not offer Chrome extension and the prices were higher.

Review Source

Response from Text Request

December 20, 2024

Lori, Thank you for taking the time to leave us a review. Please let success@textrequest.com know how you'd like to track leads.

LIfe Insurance Manager  
Used the software for: I used a free trial

### "Close but not there yet. "

December 9, 2024

4.0

It was short; we found that though the price point was good, it lacked a lot of features of comparable tools out there.

Pros

Easy interface: you see all your texts in one place.

Cons

Clunky, not easily organized, and a stand-alone system not compatible with our CRM

Switched from

[Sonar](https://www.capterra.com/p/10004822/Sonar/)

We were looking for a more cost-effective option

Alternatives considered

[Slack](https://www.capterra.com/p/135003/Slack/)

Reasons for choosing Text Request

Reputation was critical but wanted to be price conscious

Review Source

Response from Text Request

December 12, 2024

Daniel, thank you for leaving us review. We do have a chrome extension that might make using it with your CRM easier. Please reach out to success@textrequest.com to talk about it.

Lead Instructor  
Used the software for: Less than 1 year

### "Need Improvement "

December 16, 2024

2.0

It's somewhat good, but it needs a lot of improvement.

Pros

It is accessible everywhere, and no need to download an app.

Cons

I don't like it; the interface is so not user-friendly.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Vonage sms stopped working, and we need to switch.

Review Source

Response from Text Request

December 18, 2024

Thank you for this review. Please let us know what you'd like to see from Text Request. Email success@textrequest.com and let them know.

Career Services  
Used the software for: Less than 1 year

### "Good Texting Service"

December 16, 2024

4.0

Good. There are pros and cons of the app, but overall does what I need it to do.

Pros

Able to send links and convenient app on your phone.

Cons

The ding that reminds you of a text - need a way to turn this off. Also, text not showing up or out of order.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

They stopped their texting service and only have calling.

Review Source

Response from Text Request

December 18, 2024

Samantha, thank you for leaving us a review.

Instructor  
Used the software for: Less than 1 year

### "Text Review"

December 9, 2024

4.0

Overall it works good. I would have liked to get the notifications if the tab was minimized

Pros

It was easy to set up and use. I like that I could choose the display name

Cons

that i could not keep the view I wanted. If I went to a message then went back it was at a different screen. Also I only got an alert if the tab was opened.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Vonage was having issues with their sms system

Review Source

Response from Text Request

December 12, 2024

Roy, thank you for leaving us a review. Please reach out to success@textrequest.com and they can help you with notifications.

GP

Gage P.  
Customer Care Specialist  
Used the software for: Less than 1 year

### "Text Request Makes Transitions From Other Platforms Easy"

April 30, 2024

5.0

My experience has been very positive! I enjoy Text Request more than I did with the previous platform that we utilized. I truthfully don't have much to complain about.

Pros

I really enjoyed that Text Request allowed us to transfer our contacts from our previous texting platform. It helped us maintain clear communication with each of our clientele. Their group messaging function is also very useful, and I'm thankful that there are safeguards that it presents to us for use in avoiding group messages to patients from being marked as spam.

Cons

There aren't many complaints that I have about their services, but sometimes I notice that my text conversation with a contact does not appear within the "Conversations" tab when I search for them by phone number. Instead, I have to find their contact in the "Contacts" tab and then be redirected to my ongoing conversation with them from there. It happens very rarely, but it does slow down our communication processes when we do encounter a hiccup like this.

Switched from

ZipWhip was reaching its end of life and their services were soon being discontinued. We were pretty eager to find a replacement to maintain prompt communications with our patients and clientele. I'm thankful that Text Request was able to assist in transitioning our contacts over the

Review Source

Response from Text Request

May 1, 2024

Gage, thank you for this awesome review. we love making sure our users' texts get delivered. Please reach out to support@textrequest.com to talk about having to restart the app/

General Manager  
Used the software for: Less than 1 year

### "Great Messaging Application"

May 2, 2024

4.0

Our experience has been great. I recommended it to our sister company and they are using it now as well. There was an issue at first because the device we ported over was an apple iPhone and the iMessage was causing a problem, but the tech team figured it out and we were set. We had the same issue with Textel, but their tech team could not figure it out.

Pros

I like the ease of use and the ability to use on your desktop and phone is fantastic!

Cons

It glitches sometimes. I hit send on a message and I get an error that says failed to send. I have to hit send again and it will go. This does not happen all the time, but it can be annoying.

Switched from

[Textel](https://www.capterra.com/p/230612/Textel/)

It did not work at first due to iMessage settings on the device that the number used to belong to. Textel was also clunky to use. Test Request is way easier and more functional.

Alternatives considered

[Textel](https://www.capterra.com/p/230612/Textel/)

Reasons for choosing Text Request

Text Request was easier and the tech team solved the issue we were having.

Review Source

Response from Text Request

May 2, 2024

Rick, thank you for leaving us a review. So glad you switched to Text Request

Director of Education  
Used the software for: Less than 1 year

### "Excellent to work with! Could use Plain Text Merge Fields"

April 18, 2023

5.0

Overall Positive! Works great and I look forward to seeing new features that don't negatively impact or restrict its predecessors.

Pros

There are WAY more features than other services which allows flexibility and utility of communications, mass and single messages, to my clients. The app works great and allows me to stay within reach during the times my business is closed and/or I'm away.

Cons

When copy and pasting messages, I want to be able to paste the merge fields in plain text for some of use HTML geeks. Character limit is also inhibiting to work around with messages that require more details.

Switched from

Zipwhip discontinued their service.Radius Texting was very difficult to work with and did not deliver on several features that were a bare minimum requirement. i.e scheduled messages, templates, merge fields, can't text unless texted first.

Review Source

Response from Text Request

April 18, 2023

Giovanni, thank you for leaving us a review. We are working on some great features right now. If you ever run into any issues, please let us know.

Patient Services Coordinator  
Used the software for: Less than 1 year

### " TEXT REQUEST IS AMAZING "

December 9, 2024

5.0

I am very satisfied with using text request!

Pros

I like that Text Request allows me to communicate with all of our patients and that it helps to break down language barriers.

Cons

I do not like how the auto bot responder will respond during clinic hours.

Review Source

Response from Text Request

December 9, 2024

Sarah, thank you for this review. Please reach out to Success@textrequest.com to get the auto-response off during business hours.

ACCOUNT EXECUTIVE  
Used the software for: Less than 1 year

### "Text request experience"

December 19, 2024

4.0

The experience with text request is been good.

Pros

How easy is to send a text to my clients.

Cons

Sometimes clients do not get the message

Review Source

Response from Text Request

December 20, 2024

Mary, thank you for taking the time to leave us a review.

pP

paterson P.  
ASSISTANT  
Used the software for: Less than 1 year

### "This is very excellent would recommend "

December 3, 2024

5.0

When i first started it asked if i needed help to navigate so i found that very helpfu.

Pros

It is very user friendly. There are options to help if you need any extensions.

Cons

Nothing at all. It is pretty easy to navigate.

Review Source

Response from Text Request

December 3, 2024

Melanie, thank you for leaving us a review.

Receptinist  
Used the software for: Less than 1 year

### "Feedback for text request"

December 17, 2024

5.0

Since last 3 month I use text request everyday at my work place for texting and Sending I like very much

Pros

Its very convenient at work place so I like it

Cons

nothing everything is pretty good so nothing least for my side

Review Source

Response from Text Request

December 18, 2024

Shreya, thank you for this review. Glad to hear you use Text Request daily.

Event Coordinator  
Used the software for: Less than 1 year

### "Thank you!"

December 9, 2024

5.0

It's great to chat with clients in multiple locations across the nation

Pros

easily responds from phone or pc to clients from anywhere

Cons

It did have a problem on Black Friday, it did take some time to get fixed, and occasionally I do get logged out on my phone which is inconvenient

Review Source

Response from Text Request

December 12, 2024

Brenda, thank you for this review. Sorry to hear that Black Friday you saw some issues. Please reach out to success@textrequest.com

EO  
Used the software for: Less than 1 year

### "Worked well"

December 19, 2024

4.0

It has worked well. I don't have anything bad to say.

Pros

I like that I didn't need to use my personal phone to send a business text.

Cons

Theres nothing that I don't like about it at this point.

Review Source

Response from Text Request

December 20, 2024

Jenn, thank you for leaving us a review. Glad to hear you haven't found any issues with Text Request so far.

Technician  
Used the software for: Less than 1 year

### "Christoffer with Mosquito Joe"

November 19, 2024

4.0

Are use text request for work and for the job that I do. It is a very great product. I wish there was an application to download.

Pros

I use text request for work and I like the templates that we have saved so I don’t have to type out the same message over and over again every day

Cons

I don’t like that you can’t Delete texts from previous days and all of my messages are always there. Also, it’s Webb. I wish there was an application to download.

Review Source

Response from Text Request

November 19, 2024

Christoffer, thank you for leaving us a review. We do have a desktop app that you can download here: https://www.textrequest.com/product/desktop-app Please reach out to success@textrequest.com for assistance.

clinical support specialist  
Used the software for: Less than 1 year

### "1st time user"

December 16, 2024

4.0

good. haven't used it a lot as usually utilized by front desk staff.

Pros

easy way to contact patients and have them send photos etc.

Cons

took awhile to figure out how to save document/image sent by text req to pt chart.

Review Source

Response from Text Request

December 18, 2024

Thank you for leaving us a review.

Andrew B.  
VP, Group Benefits  
Used the software for: Less than 1 year

### "Love this product, a must have!"

November 12, 2024

5.0

Easy to set up and use on a daily basis. Lots of ways to customize and set up your prefect workflow.

Pros

Easy to set up and use. Love this product!

Cons

Cost can get pricey if you send a lot of texts

Review Source

Response from Text Request

November 12, 2024

Andrew, thank you for leaving us a review.

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