# Page 4 | ShipHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ShipHero the right Inventory Management solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166930/ShipHero/reviews --- ShipHero 4.3 (88) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 4 - Reviews of ShipHero ## Showing most helpful reviews Showing 76-88 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Courtney B. CX Manager Consumer Goods Used the software for: Less than 6 months ### "TERRIBLE CUSTOMER SUPPORT" September 30, 2020 3.0 Seriously terrible customer service. I've emailed them 3 times in the last 4 weeks without any response. Pros It works fine for housing inventory, basic order shipping requests. Cons It is not very sophisticated and we wish we could customize it a bit more. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) We needed something better. Review Source aJ aaron J. designer/manager Used the software for: 6-12 months ### "So far i has been reliable. We are now using it to print labels and it is working great so far!" June 22, 2018 5.0 Our shippers can now print shipping labels. Which is really helpful for us Pros The feature of scanning product bar codes helps a lot with inventory. Plus the ability to print shipping labels is a charm. Cons There are times that it is slow. But it doesn't happen all the time. So it is not a big deal for us. Review Source EH Elin H. Owner Consumer Goods Used the software for: 1-2 years ### "From very happy to a little disappointed" October 6, 2020 3.0 It is hard to understand the type of shipment , to many proposal. It is two typs: directly to the costumer (home or to a store) or to the nearest opost office. Pros I can register a shipment at any time and it will be shipped the next day Cons I do not receive an order confirmation from ShipHero, so I do not know that the shipment has left, and if it is correct. Reason for choosing ShipHero Lettbutikk as I use for storage and who choose ShipHero sold it to me, instead of using the mail and phone. Review Source Response from ShipHero October 7, 2020 Hi Elin I recommend you have a conversation with the Lettbuttik team who use ShipHero 3PL WMS, there are options to provide additional insight on shipments. DKE Dr. Kristian E. Founder Consumer Goods Used the software for: 6-12 months ### "Needs Upgrading " October 19, 2020 4.0 Pros Send POs to vendors in the system and know inventory. Cons Can not track how many units you have sold in 30 days so you know what quantity you should order next. Also, can’t enter tracking numbers so that the ShipHero can track arrival date. Also, want ShipHero to send me an email anytime a new item is received Review Source AA Ahmed A. Supply Manager Consumer Goods Used the software for: Less than 6 months ### "Easy to Use " October 5, 2020 3.0 Rate shopping, inventory control Pros I like being able to adjust inventory through my phone while I'm in the warehouse. Cons Integration with Amazon 3P, a lot of our testing and new products require a connection to Amazon 3P, which Shiphero currently doesn't provide. It's a limiting factor for growth with Shiphero. Review Source AT Antonia T. Founder Consumer Goods Used the software for: Less than 6 months ### "Easy to setup and deploy, " September 30, 2020 4.0 Pros Easy to learn and setup. very intuitive even for someone who has never used shipping software Cons It's really hard to manage the orders. Orders get "stuck" in different states and it's hard to see them. The dashboard does not capture this well at all. Review Source LK Laurence K. Owner Pharmaceuticals Used the software for: Less than 6 months ### "Excellent service" September 27, 2020 5.0 I can't praise these guys enough. I was a complete newbie and, in a nutshell, they did all my thinking for me. Very helpful, and, most importantly, proactively helpful. Terrific work guys! Pros The clear presentation of the logistics involved. Cons Takes a little getting used to, but all good. Review Source VR Verified Reviewer Manger of Customer Success/Support Consumer Services Used the software for: 6-12 months ### "shiphero" March 17, 2019 4.0 Pros i work for an ecommerce shipping company. platforms like this really help us accomplish a lot for our customers and our business Cons it works very well, there are no major problems. Review Source EG Esther G. CX Associate Used the software for: Less than 6 months ### "my experience so far has been a good one" March 26, 2018 4.0 Pros what i like most about this software is how simple it is to use and how useful the help is when you come across problems. Cons What I like least about this software is how sometimes help takes a while to respond back to my replies, especially when i need a quick reply. Review Source Response from ShipHero March 30, 2018 Hello Esther! Want to say thank you to yourself, Hope, Dan & Ashley! Sincerely appreciate the feedback and opportunity to work with such a fabulous team. Cheers -nicholas BB Britt B. Logistics Manager Fund-Raising Used the software for: Less than 6 months ### "ShipHero" June 25, 2019 5.0 It's been good! Can't wait to get to where we can advance and utilize more features. Pros Visibility on orders from on hand to back ordered to orders. Invoicing Features Cons Needs more filters to view and manager orders Review Source SM Sayyid M. COO Consumer Goods Used the software for: Less than 6 months ### "Good service but add Fedex 2-day shipping" September 30, 2020 4.0 Pros Functionality and FAQ are good, inventory count software is good also. Cons Integrating the shipping service providers is challenging. Can you add fedex 2-day shipping with brand packaging. Review Source KK Kit K. Warehouse Associate Accounting Used the software for: Less than 6 months ### "Shiphero" September 30, 2020 4.0 Pros It is quick and to the point. I can get what I need right away! Cons It feels a little clunky sometime. I wish it moved quicker. Review Source XJ Xanthe J. Project Manager Computer Software Used the software for: Less than 6 months ### "Decent system, support isn’t the best" September 27, 2022 4.0 Pros Easy to use, some great features for order fulfilment Cons Support responsiveness and quality has gone downhill in the last few months Review Source Response from ShipHero November 10, 2022 Hello Xanthe, Thank you for your feedback and for taking time to leave a review. We regret that you feel our Client Support is not meeting expectations. We appreciate your frustrations and are continuously working to improve our teams. The Client Support team is aware of your concerns and will be in touch. Thank you. Talk to a Capterra advisor for free and get results within 15 minutes.