# Page 3 | ShipHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ShipHero the right Inventory Management solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166930/ShipHero/reviews --- ShipHero 4.3 (88) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 3 - Reviews of ShipHero ## Showing most helpful reviews Showing 51-75 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Michael D. Co-Founder Retail Used the software for: 2+ years ### "Do not work with ShipHero" February 7, 2023 1.0 Terrible, I wish I never worked with ShipHero Pros I have never experienced such a horrible logistics partner. Something needs to change at ShipHero. We are unable to get our B2B orders and FBA orders out. They do not communicate and need 10+ days to get orders out and we still have FBA orders from December we have not been able to fulfill. The damage from ShipHero has been awful to our business and I wish we never worked with them. I warn whoever is considering working with ShipHero to not work with them. They have been terrible logistic partners. Cons I have no problems with the software, the problem is ShipHero doesn't ship anything out on time!! Review Source Response from ShipHero February 17, 2023 Hello Michael, Thank you for your feedback. Our team has been working with you and other members of your organization to address your concerns and find a resolution. We will continue to collaborate with the goal of getting orders out the door and finding new ways to work together to avoid any issues in the future. Thank you. VR Verified Reviewer Manager Consumer Goods Used the software for: 6-12 months ### "Worst Logistics Partner" December 16, 2022 1.0 In my 20 years of working in e-commerce I have never experienced such a horrible logistics partner. Shiphero should not be allowed to continue their scam of a business. They are incapable of shipping orders on time, they lose inventory, and damage products. Our company also does B2B sales, and on every wholesale order it took them weeks to ship and we had to write a minimum of 10 emails to request the shipments to go out. We also partner with Amazon, and in 3 months Shiphero was unable to process a FBA order, we sent emails daily in regards to this and never received an answer. They have tremendously harmed our business, caused an overflow of customer support issues with people not receiving their order or receiving the wrong product, and they are completely unresponsive to our issues. Pros There are no pros to Shiphero, the software they provide is the basic software most Logistic Partners provide, yet they have zero customer support and are incapable of shipping orders on time. Cons Shiphero is not only horrible at shipping out orders and maintaining inventory, but their support is completely unresponsive when you email them about an issue. Even when you email upper management they are unresponsive. They do everything they can to avoid your questions, and when they have no excuse they just ignore your emails. Review Source Response from ShipHero February 16, 2023 Hello, We did unfortunately fall behind this Peak Season and have been working hard to reevaluate our processes to avoid any issues moving forward. Please feel free to reach out to speak with our team if you need further help. Thank you for your feedback. RF Ryan F. Head of Finance & Operations Retail Used the software for: Less than 6 months ### "Best Option on the Market" January 4, 2022 5.0 It has been a great experience overall (compared to our previous systems that ShipHero replaced). We use the software to organize and manage our warehouse/inventory with barcoded locations and products. The application is very easy to use on our iPads and desktop ship stations. Pros The onboarding team was very helpful with walking us through the set up process. It's easy to get lost in the features since there are SO MANY, which is a huge benefit. The interface is nicely designed and easy to navigate. Cons The software can be a bit buggy at times - there's random one-off issues that'll pop up for just that day or over the course of a few weeks before it's fixed. We have only been using the software full-time for the past 2 months, so it may just be growing pains and getting situated with the software. We haven't experienced any deal breakers. Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/)[Logiwa](https://www.capterra.com/p/149744/Logiwa/)[ShipMonk](https://www.capterra.com/p/153768/ShipMonk/) Reason for choosing ShipHero We chose ShipHero over other warehouse/inventory management systems since there was no upfront cost, long contract terms - just a monthly payment. We also chose to keep everything in-house instead of outsourcing to a 3PL since we saw value in building out our warehouse with a team so we had complete control over our shipping process. 3PL's are definitely not out of the question as we look to expand our shipping operations throughout the country. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Shipstation was really great at shipping orders, but was not the best with warehouse/inventory management - especially with barcodes or warehouse locations. Review Source Response from ShipHero January 20, 2022 Hello Ryan, Thank you so much for taking the time to leave us a review. We really appreciate your business and your insight as you get up and running with our software. We're so glad that you're finding benefits to using ShipHero and that your experience so far as been almost completely positive. Thank you again! MC Mark C. Director Warehousing Used the software for: 2+ years ### "Could not run my warehouse without it" January 4, 2022 5.0 We are a #PL warehouse and our work has hugely increased. Without ShipHero we could not have taken on the volume of work we did using our old WMS software. Pros The best thing we like about ShipHero is that i can bring in new/pemp staff and have them working by themselves with 5-10 min. Cons The reports it runs could be better. More reports, more detailed reports, automaticity run reports. Reason for choosing ShipHero The cost was very good. The easy of implementing looked good and the ease of use looked like what we needed. Switched from [BizCom CMS](https://www.capterra.com/p/96488/BizCom-CMS/) The old WMS was not able to connect easily with all the ecommerce ecarts. Review Source Response from ShipHero January 20, 2022 Hello Mark! Thank you for leaving such an amazing review! We're so glad that ShipHero has allowed you to grow and scale your business. It's also great to know that ShipHero can help you get new employees up and running so quickly. We really appreciate your business and the time you took to leave a review. Thanks again! AH Ari H. CEO Design Used the software for: 6-12 months ### "ShipHero is no longer reliable." December 6, 2022 1.0 We are still having issues from 3 months ago that have not been resolved. ShipHero used to be amazing), but this 3PL now has the potential to kill your business. Orders are being shipped past SLA deadlines. They have lost multiple boxes of inventory (100s of units in each). They never arranged pickups with their international partner (Passport), so hundreds of international packages went missing. I am still waiting for my promised refund to be processed which was supposed to arrive in 5-7 business days. It has been weeks. Support is lacking, as they say they are looking into it and then never follow up. Really sad as I used to love and recommend this company to everyone. Pros ShipHero is competitively priced, and up until about 4 months ago, was an amazing partner in our business. Cons Recently service has gone downhill - it is like I am working with an entirely different company.Lost large amount of inventoryShips packages past SLA deadlineCustomer support is not what it used to be Review Source Response from ShipHero December 15, 2022 Hello Ari, We have unfortunately fallen behind this Peak season, despite our best efforts. Our teams are working very hard to get caught up and we will be taking steps to improve through Q1 2023 and beyond. We will continue to do all we can to get back and track. Thank you. RG Randall G. CEO Warehousing Used the software for: 1-2 years ### "Clear choice for warehousing and fulfillment" February 11, 2020 5.0 Shiphero has helped my business immensely! The roll out and set up was much quicker than what we would have expected saving a tremendous amount of time and money. Once it was live, our ability to effectively manage our workflow with a focus on accuracy and efficiency has been a night and day difference from our previous system significantly reducing our picking and packing errors. I truly feel that we now have a system that can support much larger future growth without breaking the bank. Pros Simple, clean and incredibly user friendly interface which takes the guess work out of training and implementation all while being more cost conservative compared to other options. Cons Reporting and billing functionality could use some upgrades to provide "Snap shot" reports. Client billing set up is clunky and doesn't have very detailed customization Alternatives considered [3PL Warehouse Manager](https://www.capterra.com/p/86175/3PL-Warehouse-Manager/)[Excalibur WMS](https://www.capterra.com/p/14208/3PLink/)[ShipHawk](https://www.capterra.com/p/148006/ShipHawk/)[SnapFulfil WMS](https://www.capterra.com/p/90869/Snapfulfil-WMS/) Reason for choosing ShipHero Price, simplicity, user function, and pre-built integrations Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Needed a more functional WMS that supports 3PL operations. Review Source TB Tommy B. CTO Logistics and Supply Chain Used the software for: 2+ years ### "Making warehousing great again." March 27, 2020 5.0 We are able to keep track of our costumers inventory. Ease of use for the people on the floor. Amazing customer support. And during the times we do not have any need of customer support - A good laugh is always to find in Shiphero. \*Nothing but love guys. Pros What I like the best about Shiphero as a software: 1. The ease of use - We can train a new worker in less than 15minutes. 2. All the cool functionality which makes my workday a little easier. Cons I have features that I wish for - But the good thing about Shiphero is that they most of the time listen to these wishes. But to mention one con for me - Then it would be confusing error messages. Errors dosn't happen often - But most of the time the error message just dosn't make sense (To me at least) Alternatives considered [Ongoing Warehouse](https://www.capterra.com/p/154671/Ongoing-Warehouse/) Reason for choosing ShipHero To start with - It was just a better design. But as we got to know it, it became so much more :) Review Source Response from ShipHero March 31, 2020 Tommy, You're one of our favourites and always will be. Continue kicking arse good chap. -n MK Mike K. Co-Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exactly What We Were Looking For!" June 22, 2019 5.0 30K+ orders per month. We recently changed to ShipHero from another well known shipping software, and it has really done well at minimizing order errors. We ship a little slower since we elect to scan the items on pick, then re-scan when we pack, but that process can be modified. The labels (when doing single item batches) aren't the fastest, but we have the system set to rate-shop every package. We were introduced to an update that's coming and it really sped up this process. As for support, we have nothing bad to say. They are quick to respond and have worked hard to fix any issues we have seen. There was no down time with orders while we changed software providers. This was my main concern when I saw that there wasn't a direct customer service line, so I set up a meeting to discuss this ahead of time. They explained that customer service issues that are causing a delay in orders going out is always a priority and will be handled quick, while issues that are like-to-haves or lower priority items are handled a little slower (which is understandable). Someone from their implementation team traveled in to help us launch successfully and we are thankful they did. We had a ton of issues and it wasn't ShipHero.. it was how the old software communicated fulfillment statuses to the orders in Shopify. All-in-all, the software is great. There are a lot of features we would like to see, some of them are already in the works. In our opinion, this system is the best value for 3PL so Pros Easy to use and navigate. Simplified out pick/pack/ship operation The company has been great with helping set up the software for what we do.. not expect us to change our operations to make their software work Cons A few features we still want. These are just wish-list items, but don't keep us from performing. The company has listened to our ideas and some are already in the works from previous company requests. Review Source Maddie C. Co-Owner Used the software for: 1-2 years ### "Mediocre" March 30, 2018 4.0 Pros That you can keep track of inventory that is "on hand" and "available". I also like how you can arrange all of your inventory in a certain order and assign it a location so that when you're picking orders you go in order and don't have to keep walking up and down aisles. Cons It is glitchy. Inventory counts will be off just after a few days of correcting them. We've also had connection problems with the software and our printers. The customer support chat people are also not very helpful. Review Source CW Craig W. VP of Operations Consumer Goods Used the software for: 6-12 months ### "Great product, still some improvements to be made" January 18, 2022 5.0 Customer service is great, we have seen many updates since signing up Pros Easy to set up, connection to our multiple stores was easy, and great for fulfillment team Cons Order routing is clunky when running multiple locations and is missing things like the ability to manually move order allocations easily. Review Source Response from ShipHero January 20, 2022 Hello Craig, Thank you so much for taking the time to leave us a review. We really appreciate your insight, and your willingness to provide feedback on how we might improve. Very happy to hear that you've found it mostly easy to use ShipHero and that our Client Support team is rockin' it. Thanks again! GG George G. Admin Used the software for: 1-2 years ### "ShipHero Review" January 18, 2018 5.0 Pros The software does everything my ecommerce company needs to run operation. Picking and packing? It's awesome, using tablets and barcode scanners for accuracy and batch picking for speed. Shipping? We select the Cheapest option and ShipHero finds and prints the cheapest shipping carrier method that gets it there in time, without us having to do work. Stock management? It just works. Purchase orders and receiving? Yep, does that. Returns management? Yep, that too, plus customers can generate their own returns, which is pretty much a requirement for ecommerce in 2018. Add in great reliability, support people that get things done. I recommend ShipHero Cons It takes time to get setup initially. There's a learning curve, and you need to ask some questions to get the setup correct. I don't have much else. Review Source Response from ShipHero March 30, 2018 Hello George! Happy to know we're helping you literally kick some bottom :) We're currently working on a feature to correctly guess the winning lottery numbers - stay tuned. Feel free to reach out at anytime. Cheers -nicholas VR Verified Reviewer Owner Used the software for: 6-12 months ### "Has potential to be exceptional, but falls short in a few areas" March 26, 2018 3.0 Organization in warehouse, reduce error in fulfillment Pros reduce errors in picking and packing - we are now more organized in our warehouse and the support chat team is available a lot to help answer questions Cons we oversell, the integration with shopify is a little glitchy... support chat doesn't always see problems to the solution Review Source Response from ShipHero March 30, 2018 Hello! I'm Nicholas, coFounder of ShipHero. Sincerely sorry to hear you're having issues - we work really hard to provide brilliant service for all of our customers. I've read your review and want to understand what issues you're seeing, our team can work with you directly to resolve. -nicholas PC Paul C. Operations Project Manager Warehousing Used the software for: 6-12 months ### "Great WMS bringing flexibilty to the organization" October 5, 2020 4.0 Shiphero makes us able to setup 2 warehouses and ship thousands of parcels per week in less than 4 months with a small team and limited resources. Pros Being able to setup automation rules as well as the bulk ship feature makes the work a lot easier. The basic features are very reliable and the overall system availability rate is great. The graphQL API is very useful and we use it a lot. Cons Some features looks like they were not fully tested before being deployed. I often need to reach the support team because of bugs. I don't like having to switch between the two dashboards (app.shiphero and shipping.shiphero). It's very confusing for some features such as the purchase orders management. Apple iDevices are great but they are not suitable for intensive warehouse use. Having and android app would be a great improvement. Reason for choosing ShipHero The pricing, the API, the 3PL features Review Source KS Kathryn S. Chief Administrative Officer Used the software for: 1-2 years ### "Very hard to use and many issues with printing shipping labels." March 23, 2018 1.0 Pros Really do not like much about this software. I think it's very expensive and very difficult to use. Have found other options at better value. Cons Very difficult and very expensive software. Do not feel that it is a good shipping solution and there are many other options out there that are very user friendly and much less cost. Review Source Response from ShipHero March 30, 2018 Hello Kathryn, Nicholas here. Sincerely sorry to hear of your frustrations here, especially after reaching out to you and your team via email, and speaking with you on the phone. I agree that your requirements do not match what ShipHero is designed for as a WMS/OMS solution. We can't be everything to everyone, although I wish we could :) I wish you much success with your new solution, and will always be available to you should you have any questions or want to talk further. SK Sergio K. Online Coordinator Retail Used the software for: Less than 6 months ### "Great software, minimize problems fulfilling. Needs better reporting." October 13, 2020 4.0 Were pleased, it helps us avoid mistakes while shipping and thanks to shiphero we are able to implement same day delivery in our local area. The software is fully developed in the fulfilling area, I just wish they would have better reporting, email summarizes of daily activities, and printing formats. Pros Very easy to fulfill and follow up orders. The shipping team found it really easy to use and you can train new people really fast. Integrates really well with Shopify. Has a historic log view of all the product movements, which makes it easy to track error and where they were made. Cons There are no custom reports, or no way to change printing formats. Shipping label can't be customized neither the invoice. Printing sizes are very very limited. The dashboard is very limited, no graphs or anything. No way to check picking efficiency, or other types of statistics. Mainly focused on fulfilling and that's it. Alternatives considered [Bluebeam Revu](https://www.capterra.com/p/121586/Bluebeam-PDF-Revu/)[Veeqo](https://www.capterra.com/p/150907/Veeqo/)[Descartes Peoplevox](https://www.capterra.com/p/126854/Peoplevox-WMS/) Reason for choosing ShipHero It seemed developed, finished and modern hardware. Review Source JS Jack S. GM Warehousing Used the software for: 1-2 years ### "ShipHero to the Rescue!" May 19, 2020 5.0 ShipHero has an awesome support team and group of individuals to answer the call for your 3PL business needs! Pros great visibility to our 3PL business and order volume in general Cons the client portal - specifically what 3PL customers have or do not have access and visibility to their orders, activity and reports. Switched from [ShipWorks](https://www.capterra.com/p/124587/ShipWorks/) Inventory management needs for various 3PL products and client portal (visibility) to order flow Review Source TF Trevor F. Directer of Ecommerce Retail Used the software for: Less than 6 months ### "Scaleable Solution" January 13, 2022 4.0 Onboarding was great, Javi extremely helpful Pros This solution allows our pickers/packers to operate with very little training, however on the admin side some of the features are not as friendly as Shipstation or other solutions. Reports only via email and are slow, and there can be at times what feels like overcomplicated processes for what feels like easier tasks. Cons No user friendly filtering options, have to make several clicks. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) To work with multiple 3pls Review Source Response from ShipHero January 20, 2022 Hello Trevor, Thank you for leaving a review and sharing your experience. We're glad to know that your onboarding experience with Javi was awesome. We appreciate your insight regarding reporting. We will pass it along to the Client Support team. Thank you again! VR Verified Reviewer Board Member, Chief Growth Officer Apparel & Fashion Used the software for: Less than 6 months ### "Outstanding." March 26, 2018 5.0 Efficient warehouse management system at a great price. Pros Easy to use for our team. Excellent support both pre and post sale. Innovative features including the ipad/iphone apps for warehouse team. Cons software is amazing as it stands, but the thing I like least is that it's not available within Shopify admin control panel and you have to access a new set of logins etc. Review Source Response from ShipHero March 30, 2018 Thank you for the feedback! We work hard to provide a comprehensive solution as well as passionate and responsive customer support. Never hesitate to reach out with any questions or thoughts. Thank you for trusting ShipHero and the team, it's an honour to be a part of your success. Cheers -nicholas SM Sam M. COO Apparel & Fashion Used the software for: 1-2 years ### "Nothing like it out there" March 30, 2018 5.0 Makes running logistics easy. Pros Makes things a breeze and takes the top tech used in fulfillment centers run by Amazon and large-scale fulfillment centers in the palm of your hands. Cons Certain features still need minor modifications to make it easier and faster for the end user. I would love it if they had engineers dedicated to refining existing features as well as the big high-level new functionality they always got in the works. Review Source Response from ShipHero April 3, 2018 Sam, Thank you for the kind words chap. having worked with you for a couple of years now, it's an absolute honour to be of service. Here's to many more years. -nicholas EV Emily V. Packing Lead Retail Used the software for: Less than 6 months ### "ShipHero review" October 1, 2020 2.0 It is an easy system to use but we have many issues that have been a hassle since we have gotten this system. Pros I like how easy it is use, very simple system. Cons I dislike that we constantly have to switch our USPS internationals to UPS Standard every time because we get sequence errors. It is a pain to have to switch these orders every time. I dislike that the way picking is set up that when the picker is picking the system does not give them more than one location for an item incase that the item was not there in the first location. I dislike that the item count does not change until it is packed not when it is picked from the location. I dislike that we have items in locations that in the system the inventory count is 0 but we physically do have items in those locations. Review Source DK Devin K. CEO Consumer Goods Used the software for: Less than 6 months ### "Finally found a software option to feel confident in" August 17, 2020 5.0 Overall I am still very relieved about finding and choosing Shiphero. We launched a new business with another software option but had to bail on that one early because it didn't have the features, functionality, or future growth options available to us. Pros It is new, fresh, and capable. Most of the software solutions out there are old and archaic. Cons I would love to have more things available via the mobile app, like receiving goods on Purchase Orders. Alternatives considered [3PL Warehouse Manager](https://www.capterra.com/p/86175/3PL-Warehouse-Manager/)[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[VeraCore](https://www.capterra.com/p/134768/VeraCore-Fulfillment-Solution/)[Descartes ShipRush](https://www.capterra.com/p/43273/ShipRush/)[Logiwa](https://www.capterra.com/p/149744/Logiwa/) Reason for choosing ShipHero It offered the best features, growth potential, speed to get orders from picked to packed, and device compatibility (we use all apple/mac devices - imacs, macbooks, ipads, iphones). Review Source VC Veronica C. Office Manager Used the software for: 6-12 months ### "ShipHero is the best inventory/shipping system I have encountered." March 22, 2018 5.0 Pros The syncing capabilities to Shopify and the accuracy of inventory. The customer service is always very helpful and quick because of their chat feature. Cons Not compatible with Quickbooks yet. We do wholesale orders through Quickbooks and have to take extra steps to transfer it to ShipHero which gets tedious. Review Source Response from ShipHero March 30, 2018 Ello Veronica, I've been told by the team to give you a wave too! Thank you for leaving us your review. It's an absolute honour to work with you, never hesitate to reach out with questions or thoughts - we're here to help. I will keep you in the loop on when we (finally) get Quickbooks integrated :) Cheers -nicholas ES Emily S. CEO Marketing and Advertising Used the software for: 6-12 months ### "Great Service & Quick Response time" September 30, 2020 5.0 I would recommend them, the team is responsive and they are knowledgeable and helpful. Pros The setup team and the setup meeting was great! They went over everything in detail and were available to answer questions and help with integration Cons Some of the phrases/headers within the software are less than informative but once you get to know the software its no big deal Review Source JR Jessie R. Outbound Manager Warehousing Used the software for: Less than 6 months ### "Outbound Manager" September 27, 2020 1.0 Very Bad have had to add triple the staff in picking and the production has dropped 40% Pros Pack is easier This is all that has really not given us issues Cons Picker do not have an alternate location Inventory is not removed from inventory until it is packed Causing Pickers to pick items that have already been picked Address are not in line with what the customer entered Reason for choosing ShipHero Because of the ease of picking we thought it would be quicker. Review Source Response from ShipHero September 29, 2020 Hello Jessie, Nicholas here. I'm stunned with your feedback - thank you for sharing, I'm huddling with the team now to a) see where we're at in the onboarding process and b) have our team reach out to you with a solution. Expect a dm shortly. EB Erik B. Software Engineer Computer Software Used the software for: Less than 6 months ### "Small ECommerce Warehouse Startup" December 10, 2019 4.0 Strong software that covers all the bases. Wonderful employees - \[SENSITIVE CONTENT HIDDEN\] Pros There are a number of features that make fulfillment a breeze. We've greatly reduced our total workflow hours. Also, \[SENSITIVE CONTENT HIDDEN\] was a fantastic help when we were having issues while learning. Cons There are some design choices that baffle me. For instance, the endeavor portion of the software has menus only accessible after clicking the "stations" button. Only then can you see inventory options. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.