# Page 2 | ShipHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ShipHero the right Inventory Management solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166930/ShipHero/reviews --- ShipHero 4.3 (88) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 2 - Reviews of ShipHero ## Showing most helpful reviews Showing 26-50 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJ Arsen J. CEO Warehousing Used the software for: 2+ years ### "ShipHero Experience by 3PL" January 10, 2026 5.0 In general, we've had a positive experience with ShipHero, including their support. Having an assigned representative is also very helpful. Pros ShipHero is one of the very few feature-rich and intuitive WMS platforms. Inventory management features enable transparent operations for 3PLs and for brands to feel good about their inventory. Of course, there's a human element involved to ensure accurate inventory management, but ShipHero has the features to enable the operators to do a great job. Cons Lack of dashboard and reporting can be a bit challenging. All the data in the world is in the database. I'm more than certain ShipHero devs can pull that data and make it dance, as it display qualitative and quantitative performance information for operators to utilize for action. Switched from [InfoPlus](https://www.capterra.com/p/158602/Infoplus/) ShipHero is significantly more intuitive to train new team members than our previous WMS Review Source DM Dennis M. Operations Manager Retail Used the software for: 2+ years ### "A Powerful Fulfillment Platform That Still Needs Critical Workflow and Efficiency Improvements" January 2, 2026 4.0 Overall, ShipHero is a powerful and scalable warehouse management system that has significantly improved our fulfillment accuracy and accountability. The core fulfillment tools are strong and clearly built for high volume operations. However, some foundational workflows like replenishment, putaway, cycle counting automation, and labeling need refinement to match the quality of the rest of the platform. When ShipHero is working well, it is excellent, but these gaps create unnecessary friction that slows teams down. Pros ShipHero excels at fulfillment flow, accountability, and operational visibility. Pick and pack is especially strong and has been a major upgrade from our previous system, with intuitive workflows that improve speed, accuracy, and training. The interface is easy to navigate, inventory locations and tote workflows are well thought out, and the platform tracks every action, making it much easier to identify and correct mistakes. Customer support is generally responsive, and we typically receive helpful guidance within a few hours when issues come up. Cons Replenishment has been a long standing pain point and has caused real operational slowdowns. It has felt broken for over a year and lacks basic workflow optimizations like a snake method, forcing teams to manually build paths and scroll through unorganized lists. Putaway has similar issues, with no clear main screen guidance showing where items should go, resulting in unnecessary steps and wasted time. Label printing is also frustrating. The default invoice only shows five items and uses roughly half of a 4 x 6 label, creating excess waste. When this was raised, the suggested solution was a paid custom label rather than improving the standard experience, which feels disheartening given the cost of the platform. Android device support is another gap, as we cannot use high quality Android handheld scanners. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) We switched from ShipStation because it did not manage inventory and lacked accountability. Errors were made without clear visibility into who made the mistake or what caused it. As we scaled, we needed true inventory management, traceability, and fulfillment accountability, which ShipStation could not provide. Review Source JC Jeni C. Operations and Analytics Assistant Facilities Services Used the software for: 1-2 years ### "Modern and user-friendly WMS" February 16, 2026 5.0 Shiphero gets more valuable the more your company scales. I appreciate that Shiphero is obviously built by people who actually understand fulfillment and how to streamline workflow, both in the warehouse and front office. Pros How operationally thoughtful it is. Pick/pack workflows, inventory controls, and automation rules have made a huge difference in our business. It's user-friendly and up-to-date and allows our clients to manage and update their workflow (POs, orders, returns, etc.) without us having to do it for them. Cons Onboarding was a little difficult for our company as it was so different than the previous archaic platform we were using, and included a lot of information at once. However, once properly configured, it's been great for the most part. I will say Shiphero's one drawback is wholesale. We do a ton of wholesale, and Shiphero has included a lot of mandatory steps in their wholesale flow that our company hasn't found helpful, yet can't work-around without adding additional steps, work, and time. Switched from [3PL Warehouse Manager](https://www.capterra.com/p/86175/3PL-Warehouse-Manager/)[Extensiv Warehouse Management](https://www.capterra.com/p/121319/TopShelf/)[Extensiv Integration Manager](https://www.capterra.com/p/180226/CartRover/) Extensiv is completely archaic. Shiphero has reduced our work-flow and saved us money. Review Source DG Dave G. President Logistics and Supply Chain Used the software for: 1-2 years ### "A great opetion for growing 3PLs" January 9, 2026 5.0 Best WMS experience we've had by far. The team is attentive, responsive & if there is ever an issue, they act fast to resolve it. Pros It's built for direct-to-consumer 3PLs like us, it has robust capabilities & the team at ShipHero really cares. Cons The billing module & the reporting capabilities both need improvement but they are aware of this & have assured us these will be improved in the near future, Review Source PR Peter R. Director Computer Software Used the software for: Less than 6 months ### "Streamlined Fulfillment for Our Client" November 30, 2025 5.0 We implemented ShipHero for a client and saw a substantial improvement in their fulfillment workflow. The system helped reduce errors, speed up picking and packing It has saved time and improved accuracy overall., and made training new staff much easier. Once configured, it has remained stable and dependable, delivering real value. Pros ShipHero streamlined our client's fulfillment workflow. The interface is easy to use, inventory updates are real time, picking and packing tools are accurate and fast, and support is responsive. Cons Reporting templates could be more customizable, and there were a few minor sync delays early on. We also found that some advanced reporting features were limited, requiring us to export data to spreadsheets for deeper analysis. Review Source VM Vipin M. Owner Automotive Used the software for: 2+ years ### "Save Time Give Power to Shipment " June 13, 2025 5.0 All delivery employee very polite and Good manners to deliver shipment to customer your shipping products safe hand Pros On time delivery all products I have already shipped a product to my friend software show exactly time friend recieved Cons On time pick up or time to deliver with customer satisfaction easily pickup and tracking system very simple Review Source Israel O. Zonal Director Business Supplies and Equipment Used the software for: Less than 6 months ### "Powerful and Reliable ShipHero" March 5, 2025 5.0 My overall experience with ShipHero has been positive, as it offers robust inventory management, seamless integrations with major e-commerce platforms, and reliable shipping solutions, though the learning curve for its interface can be steep for new users. Pros It's ability to streamline and optimize the entire order fulfillment process, combining efficient order management. Cons The interface can be somewhat complex and unintuitive, making it challenging for new users to navigate and fully utilize all its features efficiently. Review Source VR Verified Reviewer Mechanic Automotive Used the software for: Less than 6 months ### "Comprehensive Features and Superior Support Team" January 30, 2025 4.0 the price structure can be at higher expense for those operating small business although it is somewhat a user friendly interface the price is just a little much for the good to outweigh the bad Pros Complex Features- Offers your business inventory management, order track, multi integrations with big name platforms like shopify or woo commerce. as well as real time tracking information. Best Customer Support Users compliment the effective response from their customer support team. Mobile work ability- offers the pick and pack options great for the warehouse operations or inventory Cons To Complex Even for advanced users the software is at high knowledge rate Confusing Error Messages- causing troubleshooting issues because of the confusing messages Limited Dash Board could offer more insights on the reporting capabilities Review Source DV Desiree V. Owner and manager Retail Used the software for: 6-12 months ### "Shiphero is the best for shipping!" January 10, 2025 5.0 Still using it til this day to ship products because I have grown to love it . Pros It's easy to use and more affordable than other software. Cons Setting it up when you first start the software is confusing. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Easier and more convenient to use than shipstation. Review Source VR Verified Reviewer Student Warehousing Used the software for: I used a free trial ### "ShipHero - The Best ?" March 10, 2025 4.0 Good enough but needs some improvement to standout in the market , customer support is terrible Pros The best thing about ShipHero is that it is mobile optimised and allow users to track real time in single click, ease of integrations with API,Robust inventory management Cons Typical error message which can't be understood by users only, hard for user to switch between dashboard's, bad customer support Review Source MD Michelle D. Supervisor Computer Hardware Used the software for: I used a free trial ### "Uma ótima plataforma " February 21, 2025 5.0 A experiência geral com o ShipHero é positiva para empresas que lidam com um alto volume Ele oferece automação eficiente, integração com várias plataformas. Pros Reduz erro manuais e conecta fácil ao marktplace Cons Alguns bugs de instabilidade , suporte ao cliente um pouco lento Review Source VR Verified Reviewer Owner Building Materials Used the software for: Less than 6 months ### "My Experience with Shiphero " February 28, 2025 3.0 It was fairly ok all together. Looking forward for more of dere services Pros I was mpressed with how easy it was to get started. The platform is intuitive, and with no experience, I very fast found out how 2 navigate the system. The automation features made order fulfillment much effective and simple Cons The pricing of my shipment was fair at all. I thought maybe the price I paid would hv been a lito bite lower Review Source RD Ronald D. Customer Success Retail Used the software for: 1-2 years ### "Great software product" October 3, 2024 4.0 Pros From a WMS perspective, the software works great. Cons The reporting leaves something to be desired when you want to begin to get more granular. I find myself having to export data and doing it in excel. Review Source CR Cameron R. Fulfillment Lead Alternative Medicine Used the software for: Less than 6 months ### "user friendly " January 29, 2025 5.0 it's very easy to use, especially if you've used other shipping software before. Pros very user friendly and straight forward, easy to send invoices and ship products Cons there wasn't much that i didn't like about ShipHero Review Source SD Shannen D. Owner Business Supplies and Equipment Used the software for: I used a free trial ### "Shiphero reveiw" January 18, 2025 5.0 Over experience was awesome!! Staff is kind hearted and pays attetion to detail there knowledgable and very friendly i would reccomend to anyone most definitely Pros I really like the best match prices to ship things out. I love the user friendly platform and there customer service people are cery knowledgable and friendly. They answered any questions or issues in a timely manor Cons I can not complain as of yet. Havent been using very long but what i have no complaints at all Review Source MK Mahesh K. Accountant Furniture Used the software for: 6-12 months ### "overall a nice app for small businesses" February 17, 2025 4.0 The Dashboard, reports, merge orders & customer support are good, The can still do better in handling wholesale business Pros Provides great service, would like to use services more often Customer support is very good Cons Sometimes they are randomly charging but after speaking with the support team they refunded it. Review Source MAH Mohamed Amine H. Engineer Airlines/Aviation Used the software for: I used a free trial ### "A Robust Shipping & Warehouse Management Solution" February 16, 2025 5.0 Pros Multi-carrier support: ShipHero integrates with various shipping carriers like UPS, FedEx, USPS, and others, giving businesses flexibility in choosing the best rates and services. Cons the pricing structure can be on the higher side, especially for small to medium-sized businesses, Review Source BS Benedicta S. Student E-Learning Used the software for: I used a free trial ### "Productive software " February 22, 2025 5.0 Excellent experience with shipHero. I recommend it. Pros ShipHero makes managing of eCommerce orders efficient. I recommend this software. Worth buying and using. Cons I found nothing least about this amazing software. Review Source LD Louise D. Consult Apparel & Fashion Used the software for: Less than 6 months ### "Be careful and weight all " December 26, 2024 5.0 They lost our inventory and the company refused to compensate the lost Pros Fulfillment for orders is really good and decent Cons Setting up and maintaining SKU can be difficult and challenging but there’s support if you can reach someone Review Source MW Michael W. Owner Food & Beverages Used the software for: I used a free trial ### "Great for small business" January 29, 2025 5.0 Pros It’s very easy to use and ship products around the country. Cons I typically didn’t have any issues with the product Review Source NL Nolan L. sales Market Research Used the software for: Less than 6 months ### "My Review for my business experience" March 3, 2025 5.0 it was a good experience that I will use again Pros very user friendly website that allows you to manage your shipment needs in a smooth manner Cons I guess the cost for specific smaller packages Review Source IR Ivan R. Partner Apparel & Fashion Used the software for: 6-12 months ### "When Shipstation Doesn't Cut It Anymore (Moving to Shopify+? Shiphero should be a prerequisite)" October 27, 2018 5.0 First things first DO NOT confuse Shiphero with "Shipping Managers" like Shipstation, Easyship, Shippo (etc.) These companies will focus on their core competency in sales calls, and will not highlight the fact that they are not designed for robust inventory management, digital pick and pack or the day to day running a warehouse. Shiphero, like Shopify+ was a bit of a leap of faith for us. Particularly the upfront cost. We already had most of the hardware for a pick and pack station (printer, scale etc) but purchasing ipads and scanners represented a not-insignificant investment before we could effectively use the software. Since onboarding and using the system volume has increased dramatically. So much so that the investment in the Shiphero and the hardware seems laughable now. When you factor in labor costs, and lost revenue due to inventory errors, packing errors, and slow/disorganized shipping Shiphero pays for itself very quickly. Our situation was a little tricky in that we had to coordinate with some difficult international carriers and use cases for DDP shipping. It took us longer than I would have wanted to get this up and running, but I genuinely believe we were an edge case and that most merchants will find transitioning to Shiphero to be easy. Pros Tight, logical and painless integration with Shopify, great pick/pack UI, feature set which enables even small businesses to operate like a fulfillment center, easy to onboard packers and CS agents, great shipping rules and rate engine which allows rate shopping and dynamic carrier/service selection... Other companies will have you sign 5 figure contracts for "enterprise" software which preforms only marginally better than Shiphero does in practice. There's a balance between complexity and practicality here---and in my opinion Shiphero NAILS it's niche. It gives you all of the features "the big guys have" without an insane contract/price commitment or a system so complicated you require dedicated staff just to manage things. If you're on Shopify, syncing is bi-directional for most things. This means that you'll only really find yourself going to Shiphero to update inventory and mange orders. By default, pricing, variant settings, skus etc all sync from Shopify. This lets you and your staff continue to use Shopify normally, and Shiphero doesn't have to pretend to be your store. It just does what it was designed to do---streamline your warehousing and fulfillment. Cons User based pricing model is restrictive but fair, "admin dashboard" UI---while utilitarian---is cluttered and occasionally results in user errors, documentation is not always comprehensive and admin UI lacks clear and concise tooltips, not optimized for certain types of international carriers (APC), returns functionality is clunky and although functional could be better Review Source KS Konstantinos S. IT & Web Developer Apparel & Fashion Used the software for: 6-12 months ### "It's a great app and comes with a great team which is there for you whenever you need their support." March 23, 2018 5.0 Prior to using Shiphero, we had used different apps for syncing our inventory with three Shopify shops. Those apps had many problems, most of them related to the large number of products they had to keep in sync at all times. Shiphero did a great job since day one with regards to that. The first time it had to scan our entire three shops in order to create its database, and ever since it has been running flawlessly. But the benefits of using Shiphero do not end there. As a matter of fact, that is actually just the beginning. Due to their iPad & iPod/iPhone apps it is a piece of cake for us to carry one such device and a barcode scanner around and pick products easier than ever. The interface is so easy everyone can use it in as little time as two minutes after introduction to the software. Moreover, Shiphero allows you to not only pick orders' products, but also pack them and prepare orders to be shipped. Unfortunately, due to our not knowing about Shiphero earlier, we had developed our own private app for many of its functions, so we are not using all Shiphero ones. Pros \+ Setup is as easy as one, two, three + Ease of use + Rich documentation + It's SAAS + Great support with live chat feature without leaving the app environment + It is very good value for money + It probably has more features than you may ever need + It can sync the inventory to many shops at the same time + It aids you in managing your warehouse(s) + It can handle multiple warehouses + You can use it to print shipping vouchers and invoices. In other words you can use it to fulfill orders from within it + Allows you to choose how to use it - Does not force you to do it "their own way" + Very easy to set up on Shopify + Quite quick and responsive most of the time + Easy integration with major shipping carriers + Option for overcoming Shopify throttling for Shopify Plus Shops (great for large inventories) + Easy to use iOS apps for iPad and iPod/iPhone + Provided list of tested and compatible hardware devices (it's an HID thing) + Per user billing, instead of per shop billing or other weird and unclear billing system + Dedicated Reports menu + Did I mention GREAT STAFF? + From time to time they are checking to see how you're doing, how Shiphero is performing, whether you need assistance with anything, and all that without "by-the-way-did-you-check-this-or-that-new-features-of-ours" practices! Cons \- Loading products page can become slow in very large inventories - Support is not 24/7 yet, which is not optimal for non-East-Coast-US located shops - No Android app support yet - Compatible hardware with Shiphero iOS apps are a bit pricey and add to the total cost of use Review Source Response from ShipHero March 30, 2018 Sir Konstantinos, I speak on behalf of the entire ShipHero team when I say we heart you and your team. It's an honour and pleasure to be part of your success! We do however wish we could join you in Greece, sigh, one day. I will update you when the Android app finally drops... it's on the roadmap. Cheers -nicholas GL Greg L. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "DO NOT USE THEM! ABSOLUTE SLIME! Suing them with all four companies I onboarded here" June 28, 2023 1.0 First, they have a kind caring sales person tell you why you are better off with them, and how their pricing is better and no hidden fees etc, all upfront including Amazon FBA prep, which I got a cheaper single Prep Fee + Labels (we send small amounts, not truckloads)ONCE SIGNED UPOnce you sign up, all the problems start. Your salesperson disappears and is gone forever never to answer you again. You are stuck ONLY with email via their customer support team. LATE SHIPPINGI will say, they did at least finally fix this. But for the first 4-6 months, orders would sit for upto two weeks not moving. Delivered inventory, longer. They did in the end, finally fix this and ship timely.TERRIBLE LOGISTICS & TIMELINESThis is ALL a lie. Just about every single package is delivered FAR later then the promised timeline. And its because of their weird logistics. They give the packages to DHL, who trucks them from Las Vegas, NV to Compton, CA, then it sits (and is usually lost) in Compton, before USPS finishes the shipment.It makes no sense and average delivery time is 7 days. When you have 2 Day or Overnight Shipments, its a lie. Its always delivered 1-2 days late and they don't refund you.LOST PACKAGES UPTO 7%They switched to this weird logistics setup, would see as high as 7% of all shipments being lost, never scanned. We lose the inventory and they don't refund us.Out of space now, but INFLATED CHARGING (random charges), missing inventory (lots), its all a scam Pros Nothing, nothing, nothing, nothing, nothing Cons Everything Everything Everything Everything Everything Reason for choosing ShipHero Reviews - They trick people by having their SOFTWARE reviews prominent and not their warehousing and fulfilmentI AM FILING TO SUE THEM WITH ALL FOUR COMPANIES I SWITCHED OVER TO THEM, we are now exiting. Review Source JR Jacob R. Warehouse Manager Apparel & Fashion Used the software for: Less than 6 months ### "Big Improvements Even Early On" October 21, 2019 5.0 We are still in the process of transitioning a majority of our clients over, however I can already see the benefits of this system as a whole. We had our onboarding contact and she was super helpful, responsive, and just an all-around great person to work with, especially fielding all the random and sometimes convoluted questions. Having that initial point of contact was a huge help in getting the system set up and running. Really looking forward to what this system will help us do as we grow and implement it more. Pros Overall, the software is highly intuitive and with enough playing around with the system, things make sense. Maybe part impatience and part eagerness, I was able to jump in before or between calls and generally figure out how things operate on a macro level. The ease of having the iPad to make inventory or other small product changes without having to either make notes and bring them all back to a computer or to constantly walk back and forth has also been a huge time saver. Also a huge fan of how easy it is to track, manage, and keep up to date on inventory of all products at a given time. Cons There are certain aspects of the browser interface that I feel operate in an odd fashion, but it's nothing that can't be adapted to. Not being able to print barcodes based off on-hand inventory numbers is one, having the left side of the screen dictate scrolling of the entire page while looking at orders and inventory is another, which relates to the last point of selecting check boxes of products and having the expanding and collapsing of the left hand margin dictate the entire page placement. At first, the multiple window openings and constant re-signing in was a hassle, but I feel as if I notice that less the more I move through the system. Again, none of those things are massive inconveniences yet I feel they are small hiccups in an otherwise streamlined system. If there is a place to send suggestions or ask questions about the layout of the software as a whole going forward, I'll definitely keep it in mind. I'm always open for having that communication as I am typically an inquisitive person. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) As we move more into a 3PL warehouse operation, having multiple clients on multiple accounts was becoming cumbersome to our efficiency and overall workflow. It also allowed no inventory management for the products we have on hand. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.