# ShipHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ShipHero the right Warehouse Management solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/166930/ShipHero/reviews

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ShipHero

4.3 (88)

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Last updated April 23rd, 2026

# Reviews of ShipHero

Ease of use

4.3

Customer Service

4.0

## Pros and Cons in Reviews

DM

Dennis M

Operations ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years.

“The interface is easy to navigate, inventory locations and tote workflows are well thought out, and the platform tracks every action, making it much easier to identify and correct mistakes.“

January 2, 2026

DM

Dennis M

Operations ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years.

“It has felt broken for over a year and lacks basic workflow optimizations like a snake method, forcing teams to manually build paths and scroll through unorganized lists.“

January 2, 2026

AV

Arturo V

CmoWholesale, 2 - 10 employeesUsed the software for: Less than 6 months.

“People like ShipHero most for its automation, real-time inventory tracking, and seamless shipping integration, which simplify fulfillment and improve efficiency.“

March 3, 2025

JC

Jeni C

Operations and Analytics AssistantFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years.

“We do a ton of wholesale, and Shiphero has included a lot of mandatory steps in their wholesale flow that our company hasn't found helpful, yet can't work-around without adding additional steps, work, and time.“

February 16, 2026

MH

Mohamed Amine H

EngineerAirlines/Aviation, 201 - 500 employeesUsed the software for: I used a free trial.

“Multi-carrier support: ShipHero integrates with various shipping carriers like UPS, FedEx, USPS, and others, giving businesses flexibility in choosing the best rates and services.“

February 16, 2025

DM

Dennis M

Operations ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years.

“Android device support is another gap, as we cannot use high quality Android handheld scanners.“

January 2, 2026

DG

Dave G

PresidentLogistics and Supply Chain, 11 - 50 employeesUsed the software for: 1-2 years.

“It's built for direct-to-consumer 3PLs like us, it has robust capabilities & the team at ShipHero really cares.“

January 9, 2026

JC

Jeni C

Operations and Analytics AssistantFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years.

“Onboarding was a little difficult for our company as it was so different than the previous archaic platform we were using, and included a lot of information at once.“

February 16, 2026

## Showing most helpful reviews

Showing 1-25 of 88 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Graciela B.  
E-Commerce Project Manager  
Apparel & Fashion  
Used the software for: 2+ years

### "We have been using ShipHero for a few years and we absolutely love the software! Everything we need!"

April 24, 2018

5.0

Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero!

Pros

ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business.

Cons

If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!!

Review Source

BC

Brenda C.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Upgrade your Customers' Experience"

February 4, 2025

5.0

Having one tool that works end-to-end has replaced other systems that didn't always like to talk to each other.

Pros

The ease of using the warehouse tools to manage getting inventory from the shelves & delivered to customers faster and more reliably.

Cons

Training others. While I found it simple to use, there are some complexities that make it difficult for those unfamiliar with using a software management tool on a daily basis. More people error than software error.

Review Source

MP

Mandie P.  
Independent Freelancer  
Arts and Crafts  
Used the software for: Less than 6 months

### "Good product"

February 17, 2025

3.0

Pros

Simple platform with an easy-to-use interface.

Cons

Not much, maybe the streamlining could be improved.

Review Source

JW

James W.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Our ShipHero Experience"

February 10, 2025

5.0

Overall, ShipHero has been a game changer for our business. If you’re running an e-commerce store and need a reliable fulfillment and inventory management system, I’d definitely recommend giving it a shot

Pros

When my team and I first started using ShipHero, we were struggling with inventory tracking and order fulfillment errors. Managing stock across multiple sales channels felt like a nightmare. After switching to ShipHero, things changed dramatically. The real-time inventory tracking helped us stay on top of stock levels, and the automated picking and packing system reduced errors significantly.

Cons

There was a learning curve, and we had to spend some time getting used to the system. But once we got past that, it’s been smooth sailing. Customer support has been helpful, though response times can sometimes be a bit slow when we need urgent assistance

Review Source

RH

Rosie H.  
Management  
Building Materials  
Used the software for: 6-12 months

### "ShipHero The Hero? "

February 21, 2025

5.0

My experience with ShipHero has been pleasant. I don’t really have a negative thing to say about them other than they are maybe a little pricey but only if you make it. I have found that you can get cheaper quotes etc but do your research.

Pros

They are affordable, reliable and just the best they can be.

Cons

I found that some fees were a little pricey for what you are getting but saying that if they are providing what you need them to do then does it really matter!?

Review Source

AR

Albert R.  
Customer Service Expert  
Consumer Goods  
Used the software for: 1-2 years

### "Easy to use and solves many shipping concerns!"

February 3, 2025

5.0

Overall, ShipHero is a fantastic and easy-to-use service that solved many of our shipping concerns. It was very easy to get onboarded and our team loves the product.

Pros

I loved ShipHero's ease of use. The UI was very user-friendly and our team was able to get a grasp on how to use it efficiently very quickly!

Cons

Integration with Shopify was not the best. Oftentimes, we have to make changes to both platforms (ShipHero & Shopify) because they do not fully import over to Shopify.

Review Source

AV

Arturo V.  
Cmo  
Wholesale  
Used the software for: Less than 6 months

### "ShipHero: Efficient Fulfillment with a Steep Learning Curve"

March 3, 2025

5.0

Overall, ShipHero offers a powerful, efficient solution for order fulfillment and inventory management, but its complex setup and learning curve may be challenging for some users.

Pros

People like ShipHero most for its automation, real-time inventory tracking, and seamless shipping integration, which simplify fulfillment and improve efficiency.

Cons

People like least about ShipHero its complex setup, steep learning curve, and limited customization options without developer support.

Review Source

JO

Joshua O.  
Asst. Strategic development mgr  
Retail  
Used the software for: 6-12 months

### "Cloud-based service overall extremely positive"

March 4, 2025

5.0

Overall extremely satisfied. I've used many similar systems over the years.

Pros

The fact that it is cloud-based and the support system is very helpful

Cons

The fact that it is cloud-based during the internet outage we had recently a localized system might have come in handy but that was the only negative about it's use.

Review Source

VR

Verified Reviewer  
Mechanic  
Automotive  
Used the software for: Less than 6 months

### "Comprehensive Features and Superior Support Team"

January 30, 2025

4.0

the price structure can be at higher expense for those operating small business although it is somewhat a user friendly interface the price is just a little much for the good to outweigh the bad

Pros

Complex Features- Offers your business inventory management, order track, multi integrations with big name platforms like shopify or woo commerce. as well as real time tracking information. Best Customer Support Users compliment the effective response from their customer support team. Mobile work ability- offers the pick and pack options great for the warehouse operations or inventory

Cons

To Complex Even for advanced users the software is at high knowledge rate Confusing Error Messages- causing troubleshooting issues because of the confusing messages Limited Dash Board could offer more insights on the reporting capabilities

Review Source

CA

Charlotte A.  
Office Manager  
Building Materials  
Used the software for: 2+ years

### "Gamechanger for shipping economy"

December 23, 2024

5.0

Pros

ShipHero is really a gamechanger for shipping parcels.

Cons

ShipHero never disappointed with any of its services.

Review Source

CR

Cameron R.  
Fulfillment Lead  
Alternative Medicine  
Used the software for: Less than 6 months

### "user friendly "

January 29, 2025

5.0

it's very easy to use, especially if you've used other shipping software before.

Pros

very user friendly and straight forward, easy to send invoices and ship products

Cons

there wasn't much that i didn't like about ShipHero

Review Source

SD

Shannen D.  
Owner  
Business Supplies and Equipment  
Used the software for: I used a free trial

### "Shiphero reveiw"

January 18, 2025

5.0

Over experience was awesome!! Staff is kind hearted and pays attetion to detail there knowledgable and very friendly i would reccomend to anyone most definitely

Pros

I really like the best match prices to ship things out. I love the user friendly platform and there customer service people are cery knowledgable and friendly. They answered any questions or issues in a timely manor

Cons

I can not complain as of yet. Havent been using very long but what i have no complaints at all

Review Source

MAH

Mohamed Amine H.  
Engineer  
Airlines/Aviation  
Used the software for: I used a free trial

### "A Robust Shipping & Warehouse Management Solution"

February 16, 2025

5.0

Pros

Multi-carrier support: ShipHero integrates with various shipping carriers like UPS, FedEx, USPS, and others, giving businesses flexibility in choosing the best rates and services.

Cons

the pricing structure can be on the higher side, especially for small to medium-sized businesses,

Review Source

LD

Louise D.  
Consult  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Be careful and weight all "

December 26, 2024

5.0

They lost our inventory and the company refused to compensate the lost

Pros

Fulfillment for orders is really good and decent

Cons

Setting up and maintaining SKU can be difficult and challenging but there’s support if you can reach someone

Review Source

VS

Vanita S.  
Graphic designer, mural artist  
Arts and Crafts  
Used the software for: Less than 6 months

### "One of the best services ever!"

March 14, 2025

5.0

Pros

Delivery on time, good communication, package was in perfect condition

Cons

Nothing. I was quite satisfied with their services, no complications or complaints

Review Source

KS

Konstantinos S.  
IT & Web Developer  
Apparel & Fashion  
Used the software for: 6-12 months

### "It's a great app and comes with a great team which is there for you whenever you need their support."

March 23, 2018

5.0

Prior to using Shiphero, we had used different apps for syncing our inventory with three Shopify shops. Those apps had many problems, most of them related to the large number of products they had to keep in sync at all times. Shiphero did a great job since day one with regards to that. The first time it had to scan our entire three shops in order to create its database, and ever since it has been running flawlessly. But the benefits of using Shiphero do not end there. As a matter of fact, that is actually just the beginning. Due to their iPad & iPod/iPhone apps it is a piece of cake for us to carry one such device and a barcode scanner around and pick products easier than ever. The interface is so easy everyone can use it in as little time as two minutes after introduction to the software. Moreover, Shiphero allows you to not only pick orders' products, but also pack them and prepare orders to be shipped. Unfortunately, due to our not knowing about Shiphero earlier, we had developed our own private app for many of its functions, so we are not using all Shiphero ones.

Pros

\+ Setup is as easy as one, two, three + Ease of use + Rich documentation + It's SAAS + Great support with live chat feature without leaving the app environment + It is very good value for money + It probably has more features than you may ever need + It can sync the inventory to many shops at the same time + It aids you in managing your warehouse(s) + It can handle multiple warehouses + You can use it to print shipping vouchers and invoices. In other words you can use it to fulfill orders from within it + Allows you to choose how to use it - Does not force you to do it "their own way" + Very easy to set up on Shopify + Quite quick and responsive most of the time + Easy integration with major shipping carriers + Option for overcoming Shopify throttling for Shopify Plus Shops (great for large inventories) + Easy to use iOS apps for iPad and iPod/iPhone + Provided list of tested and compatible hardware devices (it's an HID thing) + Per user billing, instead of per shop billing or other weird and unclear billing system + Dedicated Reports menu + Did I mention GREAT STAFF? + From time to time they are checking to see how you're doing, how Shiphero is performing, whether you need assistance with anything, and all that without "by-the-way-did-you-check-this-or-that-new-features-of-ours" practices!

Cons

\- Loading products page can become slow in very large inventories - Support is not 24/7 yet, which is not optimal for non-East-Coast-US located shops - No Android app support yet - Compatible hardware with Shiphero iOS apps are a bit pricey and add to the total cost of use

Review Source

Response from ShipHero

March 30, 2018

Sir Konstantinos, I speak on behalf of the entire ShipHero team when I say we heart you and your team. It's an honour and pleasure to be part of your success! We do however wish we could join you in Greece, sigh, one day. I will update you when the Android app finally drops... it's on the roadmap. Cheers -nicholas

VR

Verified Reviewer  
Manager  
Consumer Goods  
Used the software for: 6-12 months

### "Worst Logistics Partner"

December 16, 2022

1.0

In my 20 years of working in e-commerce I have never experienced such a horrible logistics partner. Shiphero should not be allowed to continue their scam of a business. They are incapable of shipping orders on time, they lose inventory, and damage products. Our company also does B2B sales, and on every wholesale order it took them weeks to ship and we had to write a minimum of 10 emails to request the shipments to go out. We also partner with Amazon, and in 3 months Shiphero was unable to process a FBA order, we sent emails daily in regards to this and never received an answer. They have tremendously harmed our business, caused an overflow of customer support issues with people not receiving their order or receiving the wrong product, and they are completely unresponsive to our issues.

Pros

There are no pros to Shiphero, the software they provide is the basic software most Logistic Partners provide, yet they have zero customer support and are incapable of shipping orders on time.

Cons

Shiphero is not only horrible at shipping out orders and maintaining inventory, but their support is completely unresponsive when you email them about an issue. Even when you email upper management they are unresponsive. They do everything they can to avoid your questions, and when they have no excuse they just ignore your emails.

Review Source

Response from ShipHero

February 16, 2023

Hello, We did unfortunately fall behind this Peak Season and have been working hard to reevaluate our processes to avoid any issues moving forward. Please feel free to reach out to speak with our team if you need further help. Thank you for your feedback.

MK

Mike K.  
Co-Founder  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Exactly What We Were Looking For!"

June 22, 2019

5.0

30K+ orders per month. We recently changed to ShipHero from another well known shipping software, and it has really done well at minimizing order errors. We ship a little slower since we elect to scan the items on pick, then re-scan when we pack, but that process can be modified. The labels (when doing single item batches) aren't the fastest, but we have the system set to rate-shop every package. We were introduced to an update that's coming and it really sped up this process. As for support, we have nothing bad to say. They are quick to respond and have worked hard to fix any issues we have seen. There was no down time with orders while we changed software providers. This was my main concern when I saw that there wasn't a direct customer service line, so I set up a meeting to discuss this ahead of time. They explained that customer service issues that are causing a delay in orders going out is always a priority and will be handled quick, while issues that are like-to-haves or lower priority items are handled a little slower (which is understandable). Someone from their implementation team traveled in to help us launch successfully and we are thankful they did. We had a ton of issues and it wasn't ShipHero.. it was how the old software communicated fulfillment statuses to the orders in Shopify. All-in-all, the software is great. There are a lot of features we would like to see, some of them are already in the works. In our opinion, this system is the best value for 3PL so

Pros

Easy to use and navigate. Simplified out pick/pack/ship operation The company has been great with helping set up the software for what we do.. not expect us to change our operations to make their software work

Cons

A few features we still want. These are just wish-list items, but don't keep us from performing. The company has listened to our ideas and some are already in the works from previous company requests.

Review Source

GG

George G.  
Admin  
  
Used the software for: 1-2 years

### "ShipHero Review"

January 18, 2018

5.0

Pros

The software does everything my ecommerce company needs to run operation. Picking and packing? It's awesome, using tablets and barcode scanners for accuracy and batch picking for speed. Shipping? We select the Cheapest option and ShipHero finds and prints the cheapest shipping carrier method that gets it there in time, without us having to do work. Stock management? It just works. Purchase orders and receiving? Yep, does that. Returns management? Yep, that too, plus customers can generate their own returns, which is pretty much a requirement for ecommerce in 2018. Add in great reliability, support people that get things done. I recommend ShipHero

Cons

It takes time to get setup initially. There's a learning curve, and you need to ask some questions to get the setup correct. I don't have much else.

Review Source

Response from ShipHero

March 30, 2018

Hello George! Happy to know we're helping you literally kick some bottom :) We're currently working on a feature to correctly guess the winning lottery numbers - stay tuned. Feel free to reach out at anytime. Cheers -nicholas

PC

Paul C.  
Operations Project Manager  
Warehousing  
Used the software for: 6-12 months

### "Great WMS bringing flexibilty to the organization"

October 5, 2020

4.0

Shiphero makes us able to setup 2 warehouses and ship thousands of parcels per week in less than 4 months with a small team and limited resources.

Pros

Being able to setup automation rules as well as the bulk ship feature makes the work a lot easier. The basic features are very reliable and the overall system availability rate is great. The graphQL API is very useful and we use it a lot.

Cons

Some features looks like they were not fully tested before being deployed. I often need to reach the support team because of bugs. I don't like having to switch between the two dashboards (app.shiphero and shipping.shiphero). It's very confusing for some features such as the purchase orders management. Apple iDevices are great but they are not suitable for intensive warehouse use. Having and android app would be a great improvement.

Reason for choosing ShipHero

The pricing, the API, the 3PL features

Review Source

TF

Trevor F.  
Directer of Ecommerce  
Retail  
Used the software for: Less than 6 months

### "Scaleable Solution"

January 13, 2022

4.0

Onboarding was great, Javi extremely helpful

Pros

This solution allows our pickers/packers to operate with very little training, however on the admin side some of the features are not as friendly as Shipstation or other solutions. Reports only via email and are slow, and there can be at times what feels like overcomplicated processes for what feels like easier tasks.

Cons

No user friendly filtering options, have to make several clicks.

Switched from

[ShipStation](https://www.capterra.com/p/155621/ShipStation/)

To work with multiple 3pls

Review Source

Response from ShipHero

January 20, 2022

Hello Trevor, Thank you for leaving a review and sharing your experience. We're glad to know that your onboarding experience with Javi was awesome. We appreciate your insight regarding reporting. We will pass it along to the Client Support team. Thank you again!

SM

Sam M.  
COO  
Apparel & Fashion  
Used the software for: 1-2 years

### "Nothing like it out there"

March 30, 2018

5.0

Makes running logistics easy.

Pros

Makes things a breeze and takes the top tech used in fulfillment centers run by Amazon and large-scale fulfillment centers in the palm of your hands.

Cons

Certain features still need minor modifications to make it easier and faster for the end user. I would love it if they had engineers dedicated to refining existing features as well as the big high-level new functionality they always got in the works.

Review Source

Response from ShipHero

April 3, 2018

Sam, Thank you for the kind words chap. having worked with you for a couple of years now, it's an absolute honour to be of service. Here's to many more years. -nicholas

JN

Jeff N.  
President  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "ShipHero Review"

March 25, 2020

4.0

Pros

Good technology and concept. A good tool

Cons

Not a lot of training to start out. Its a lot of figuring it out for yourself. However thats been upgraded since we started and \[SENSITIVE CONTENT HIDDEN\] has been great.

Reason for choosing ShipHero

We had a referral from another 3PL we respected

Review Source

VR

Verified Reviewer  
Founder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "The Best 3PL Software"

January 9, 2019

5.0

Pros

— Easy to use — A ton of features that make everything work more efficiently (e.g. smart automation) — Makes returns simple — Integrates with a bunch of other apps (Shopify, FBA, BigCommerce, WooCommerce, and more)

Cons

What's not to like? Great features and easy to use, all at a fair price.

Review Source

Hasini R.  
executive  
Apparel & Fashion  
Used the software for: 6-12 months

### "Using ShipHero for Multi Channel Commerce"

September 21, 2019

5.0

I am fully satisfied with the ShipHero functions given me in connecting suppliers as well as customers all around the world

Pros

Shiphero is a multi channel commerce facilitating software which enables us to do inventory and warehouse management easily. I connects both customers as well as suppliers in different corners to go for business progress

Cons

The tracking information sending is a good functionality of the software but it is less personal when comes to customers

Review Source

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