# A1 Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is A1 Tracker the right Project Management solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166909/A1-Tracker/reviews --- A1 Tracker 4.9 (79) [View alternatives](https://www.capterra.com/p/166909/A1-Tracker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of A1 Tracker Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews SS Shay S Sr. Financial Services ConsultantBanking, 2 - 10 employeesUsed the software for: Less than 6 months. “We used the program for claims management, and we liked the ability to customize the fields and pages to our liking.“ September 3, 2025 MK Maria K Claims and Licensing ManagerRetail, 201 - 500 employeesUsed the software for: More than 2 years. “Making changes to settings is difficult for me however I am not always technology savvy.“ August 1, 2023 BE Bill E Senior Operations ManagerWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “The A1 team was patient with our growing pains and has stayed with us well beyond the initial implementation. Although we have not yet done so, A1 is a solution that our company is considering for other aspects of our operations.“ August 18, 2025 MP Mark P Vice PresidentInsurance, 501 - 1,000 employeesUsed the software for: 1-2 years. “Did not nickel and dime us when we needed to make adjustments“ September 25, 2023 JK Justin K General ManagerRetail, 10,001+ employeesUsed the software for: More than 2 years. “I also enjoy you can add pictures and other attachments to the report.“ August 26, 2025 CT Cindy T Service CoordinatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The only tip I find it can be a little slow.“ July 14, 2023 DS Donald S Risk ManagerSecurity and Investigations, 51 - 200 employeesUsed the software for: 1-2 years. “A1’s team has always been available if my company wanted to modify a field or needed to train a new employee on how to use the A1 program.“ October 14, 2024 KA KIMBERLY A CLAIMS MANAGERTransportation/Trucking/Railroad, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “There was a lot of data to import; sifting through all of the data to import and organizing that was time consuming.“ June 30, 2021 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KL Karla L. Analista sénior Used the software for: 6-12 months ### " A-1 contracts at last centralized and ordered." June 29, 2018 5.0 Pros An excellent tool for the management and control of contracts, keeps us up to date with the renewals and expiration of contracts, allowing us to obtain a better flow in our process. Go Great tool. Cons Add design tools. In General: I would not hesitate to recommend A-1, it is an easy-to-use tool, it adjusts to our needs, it allows us to have an excellent control in our process, the contracts at last centralized and ordered. Review Source JM Jared M. Service and Repair Manager Music Used the software for: 2+ years ### "A1 Tracker is Outstanding!" September 10, 2024 5.0 My experience with A1 has been overwhelmingly positive, the A1 team is friendly, focused and knowledgeable and have always been there to help at a moment's notice. Great company!! Pros Ease of us, Customer Service, Data collection and reporting. Cons No cons at all with A1 Tracker, great system. Alternatives considered [Tableau](https://www.capterra.com/p/208764/Tableau/) Reason for choosing A1 Tracker Familiarity with previous users and ease of brand data integration. Review Source KA Kyle A. Legal Counsel Consumer Services Used the software for: 1-2 years ### "A1 functionality" July 26, 2023 4.0 Pros A1 is an easy system to use with good basic functions. It gets the job done at a reasonable price point. Its interface is customizable and can be created in the users eye. Cons While it has some deeper functionality they are not all seamless and many require some degree of settlement if they want to be used as they are generally static and not fully customizable. If changes are sought later as you realize some functions or options being used are not necessary or not set up in an ideal manner, it is not the easiest to change and re-integrate. Review Source BN Bernard N. Technical Operations Project Manager Insurance Used the software for: 2+ years ### "A1 - Partners in Success" September 25, 2023 5.0 From day 1, \[sensitive content hidden\] and his team have worked tirelessly to help BCB design and rollout a custom claims management platform. A1 have been flexible and endlessly patient as BCB explored it's first tailor made claims system with A1 handling hundreds of requests, ideas and sudden changes in scope. A1 have worked extra hours to guide us through late night updates and feature releases. At every stage in this partnership (because that's what it is) A1 have been right there with us - always ready with advice and guidance. The A1 platform and team are incredibly flexible and ready to consider new ideas. Got a new client and you want to wow them? A1 are ready to mind map some amazing things to give your current processes some added sparkle/wow factor. We are one year after production now, and with all the ups and downs of then rollout and adoption of totally new system (completely new processes and features compared to our old system) would I do it again? With A1, the answer will always be yes! Pros A1 listen to what you need and work towards providing that. The A1 team (\[sensitive content hidden\] ) worked closely with BCB to help us move from having concepts to having clear ideas on what it was that BCB actually needed to succeed. A1 have continually provided excellent service in the almost 3 years I have had the pleasure to work with them. The A1 team feel like they want BCB to succeed first and foremost. I can't speak highly enough of the A1 team. Cons There are no cons. If you are reading this and want to find a software partner - go with A1, you genuinely won't regret it. Alternatives considered [VCA Software](https://www.capterra.com/p/32949/VCA-Software/) Reason for choosing A1 Tracker The people at A1 and their willingness to take our feedback and ideas on board. Review Source JF Joshua F. Claims Adjuster Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fantastic Software and Fantastic Customer Support" June 23, 2020 5.0 I had a very good experience with A1. I was the primary system administrator for our company. The response time from customer support was short and the help they provided was spot-on. I have no complaints about this program. Pros The ability to import data from our existing system and then manipulate that data to fit the new program was an awesome feature. This program was also very easy to use. The program is also customizable to fit the needs of our company. Cons There is really only one “con” to mention. 1. Building “custom views” was a little difficult and took some time to learn. Switched from [Trimble TMS](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/) Not enough options to make the program fit our needs of a growing company. Review Source DS Donald S. Risk Manager Security and Investigations Used the software for: 1-2 years ### "A1 - Risk Management Professionals go to software !" October 14, 2024 5.0 Pros I am a Risk Manager & Senior Investigator for my company. My company employs over five thousand employees throughout the United States. We have been utilizing A1’s software for a little over three years and I can honestly say this software is amazing. As a Risk Manager / Senior Investigator, I need a dependable report software to document my investigations and workers compensation claims. The A1 program is easy to use, and it also compiles important data that can be imported to stats. \[sensitive content hidden\] and his team are always available to assist with training and modifying the fields. A1’s team has always been available if my company wanted to modify a field or needed to train a new employee on how to use the A1 program. Cons The product is great, at the moment I cannot think of any improvements. Review Source JL Jane L. Risk Manager Automotive Used the software for: 6-12 months ### "Claims Management Success" September 2, 2025 5.0 Our experience has been excellent customer service, support and training! Whenever we have a question, we receive a response right away! Pros We use this product for Claims Management and it has helped us not only to monitor our claims more closely but has also given us the ability to look at our accident trends. Cons Having to access two separate websites for information. The system continues to evolve and I believe this is going to change. Review Source JK Justin K. General Manager Retail Used the software for: 2+ years ### "General Manager" August 26, 2025 4.0 \- Positive as I feel I am trained in writing detailed reports and less is better. Some may find system does not help them add detail. Pros \- The system is very user friendly and I can get a report completed quickly. I also enjoy you can add pictures and other attachments to the report. Cons \- Could help the person filling out a report add more detail, ie: loction/conditions section no drop down for conditions. One example of an area that would help someone add detail. Review Source HO Hunter O. Sales Manager Retail Used the software for: 2+ years ### "A1 Tracker Review" August 26, 2025 5.0 A1 tracker is a simple and efficient way to file a claim. I am happy to have this rather than something more complicated. Pros The simplicity of submitting a claim that is quick and easy to use. It makes a process that no one wants to go through easier on the reporting side. Cons There is nothing I can really say that I do not like on the store side of filing a claim with A1 Tracker. Review Source VR Verified Reviewer Operations & Compliance Specialist Facilities Services Used the software for: 2+ years ### "User Friendly Adaptable to Every Situation!" May 1, 2020 5.0 My experience with A1 Tracker has been amazing. I mainly deal with insurance certificates of insurance with multiple requirements dependent on contract types awarded. Being able to customize our tracker to reflect not only the requirements that are needed but to be able send out automated notifications and take the hours of data entry time needed to update and process insurance certificates and put that time to more customer facing tasks within our organization was a turning point for our team. Pros This software is very user friendly, there is no guessing at where information "might" be. The dashboads are clear and can be customized for anyone in the organization. The quick batch update feature took hours off my data entry time. Cons I would like to see a save feature where an entire record could be updated and saved vs. saving each section of the record as this happens in some of the modules within our tracker. Reason for choosing A1 Tracker We are useing A1 Tracker for all of our Contract Management needs. A1 was not only able to provide a contract management system but it can handle our RFP/RFQ solicitations and track compliance information that vary across different industries and services. Other systems out there could not be customized to produce the outcome that we needed as an organization to provide us with the multi function interactive software we needed. We felt as a team that the A1 product was the only product out there that could handle our business model and needs of our company. Review Source MP Mark P. Vice President Insurance Used the software for: 1-2 years ### "Insurance" September 25, 2023 5.0 Extremely responsive. Good listeners. Fast response. Did not nickel and dime us when we needed to make adjustments Pros Ease of use, ability to customize screens and data elements Cons I had no issues with anything offered by A1 Reason for choosing A1 Tracker Flexibility, speed of installation, cost, web based service was also handled directly by A1, ability to customize, reporting capabilities Review Source MS Mary S. Claims Manager Insurance Used the software for: Less than 6 months ### "Excellent Product, Customer Service, Setup, & Training" June 29, 2018 5.0 Save money, time, and most of all frustration with trying to work on old software that no longer works. Pros We are fairly new to A1 Tracker and find it has many features and options beyond what we need. A1 assigned to us a dedicated implementation project manager who took the time to thoroughly analyze what we need out of the system for our claims management process. This analysis ultimately resulted in an on-site visit, which raised our confidence that this was the right product for us. We had to select a system on a small budget, and A1 was wiling to narrow down the features of the system so it gives us just what we need, without a lot of extra things or information that we don't need or use. The cost was definitely one of our considerations. This makes the software easy to work with, and efficient for us, which is especially helpful because we are not advanced computer users. The Dashboard is a great feature that let's us see critical claim information immediately when we login. Support is easy to access and we have found A1 very responsive to our requests, and they tend to find ways to make very quick configurations changes that tend to make our work easier, and reduce steps when processing claims. The ability to add many different costs for claim easily and attach multiple documents at once to a claim is very handy. The batch export feature that generates in our accounting system is probably the biggest time-saver for us. Cons I think A1 Tracker could add more creative and efficient ways to further customize the reporting Dashboard, navigation, and in general reduce steps to access deeper layers of information. Also the possibility to work offline would be helpful. Other than that, there's not much about this software that I don't like. Review Source JC Jana C. Director of Claims and Insurance Retail Used the software for: 1-2 years ### "Great product!" April 28, 2020 5.0 Our experience has been great. Our need was a simple claims system, with ability to create reports. Done. We are now exploring the options of scaling back what we initially created given that we better understand our needs. Any issues we have encountered have been handled effectively and efficiently. Pros It is very user friendly. I have used many claims systems and this is very customizable from simple to robust. It could easily fit any claims need. Cons There isn't anything that I don't like. Anything that I have asked for, A1 has been able to accommodate. The hardest part was the set up. Reason for choosing A1 Tracker Mid-range cost for effective product. Review Source JM Joe M. President Construction Used the software for: 6-12 months ### "Great Product, Very Happy" November 20, 2019 5.0 Pros I chose A1 Tracker to support my construction business because it looked like a good product during our initial demos and also came from another referral source. We like that it can be adapted to handle several different aspects of our business, including managing vendors, assets, contracts, risks, incidents, insurance, and budgets. We deal with a lot of subcontractors on job sites, and have many moving parts with people moving to different jobs and transporting equipment materials. The dashboards give us an excellent resource for viewing critical activities and due dates, contracts over budget or at risk of going over budget, or worse if there is a job site risk that could lead to damages or injuries. Also, having access to several modules that we would have to purchase separate products for is a real plus. Cons Switching software is not easy, but in the long run it's worth it. There are no cons to the software, but we did need to take time to study our business needs to really get the most out of our software investment. Review Source kT kristene T. Director of Safety Transportation/Trucking/Railroad Used the software for: 2+ years ### "A1 Tracker" August 11, 2021 5.0 Pros Great product and great customer service Cons None at this time, I'm able to get what I need from the program Review Source BM Bruce M. Buyer Government Administration Used the software for: 2+ years ### "The City of Victorville considers A1 Tracker helpful, user-friendly, and capable" June 23, 2016 5.0 We utilize A1 Tracker daily, to manage due dates and to record documents, primarily insurance-related, but also for our Projects. Pros Its ease of use, the flexibility of inputting data, and the "bug" free operation of A1 Tracker software. Cons We haven't had time to fully utilize A1 Tracker in all of its potential. Review Source rW rochelle W. Used the software for: Less than 6 months ### "A1 Tracker" June 29, 2016 5.0 We selected A1 Tracker for contract, claims, asset, and project management because we found it to be a very robust and equally flexible software. We found it to be more than capable of handling many different scenarios we have to account for in our high-volume business, with complex workflow features, and a variety of users that are both internal and external. We initially thought we would have to search for several different software products to cover all of the requirements we have across our various departments. The integration between these modules in A1 Tracker has been very critical for us, and was a main decision factor in our choosing to go with A1 Tracker. We also found the crew at A1 to be quite competent with understanding our business requirements, and their willingness to invest enough foresight to make valuable recommendations proved to be very helpful toward our end result and how to best utilize the software. Although we don't require much support, we find that their customer support team is consistently responsive to our needs. Implementation went smooth, as well as data import from our older systems which were very outdated and archaic. Pricing of A1 Tracker is well within our budget. In fact, our software licensing and maintenance costs went down because we were able to consolidate other software packages together and replace them with other modules within A1 Tracker. As we continue to grow into the system, we discover new ways we can expand our usage of A1 Tracker to further streamline our operations. Review Source DH David H. EVP Used the software for: ### "We have been live with the product for six months and it works very well! " July 8, 2015 5.0 I gave the "ease of use" a 4 star primarily because the software is so flexible and the flexibility creates a certain amount of complexity during the design and implementation phases. For daily / routine use, it is very easy to use. We had a conceptual framework of how we wanted the software to work for three very disparate functions within the company. Chris and his team walked us through how we could tailor the software to meet each of these disparate needs. The end users correctly believe the software was designed to meet their unique needs. During implementation we had several "dry runs" to get the import just right. Training was very helpful for our internal super user / administrator who then trains the functional users. The SQL backend allows us to get data out in complex fashions. The routine reports meet the needs of daily users. Administration (add / modify users; security rights, etc.) is straightforward and the cloud based data is always there. Because we operate from multiple locations across the US, a user in HI sees the same data as a user in NJ, all of it in real time. I would recommend it highly. Priced right, excellent product, excellent support. Review Source DR Darrall R. Technician Consumer Services Used the software for: 6-12 months ### "Review for A1 Tracker" July 28, 2023 5.0 Pros Easy to use, great navigating, lot of options Cons sometime its slows down and freezes but maybe a computer issue on our end Review Source MH Mike H. Computer Operations Manager Used the software for: ### "Stellar concept, stellar product, stellar service." June 17, 2015 5.0 A few years ago we became serious about managing loss prevention (we manage taxi cab fleets and experience a generous number of incidents among our fleets). We hired a professional prevention specialist, but had no uniform or unified way to handle, store, and distribute the seemingly endless reams of information generated by these incidents. A1 Tracker has more then admirably filled the bill. It is a great example of great ROI for a cloud-based SAAS system which has evolved into the core of our accident and loss management. And the tremendous advantage of cloud computing have been repeatedly exemplified when local staff has nary a worry about maintaining databases, servers, patches, networking, anti-malware, etc., etc. What a relief! And Chris has been most helpful in all aspects of initiation and post-sale service. He or his staff continue to be instantly available in the rare occasions that we need assistance. Review Source DS Douglas S. Used the software for: ### "Business life has changed for the better!" June 19, 2015 5.0 The A1 Tracker has made my work life so much easier since I started working with this program. As an insurance professional, there are so many details that need to be kept on top of at any given time. Anything from a claim that is in progress, to a follow up call with a client, to a client that is late in their payments, the Tracker offers a function for everything. Note being particularly strong with my program skills, not to worry. The service team for the Tracker are available to help all the time even for the most basic issues. I can use the most basic levels of service but I understand that the Tracker has much more to offer a business client. It is just a matter of taking the time to learn what else is available. Highly recommend this product for any business professional. Review Source LC Lacy C. Benefits & Wellness Coordinator Education Management Used the software for: Less than 6 months ### "Great product & service" January 3, 2019 5.0 I would look to A1 for future software needs. They were able to customize claims processing, reports, EOB's, and had a great training program. Whenever I log a support case, I get an immediate response from the same people that helped me set the program up. Knowing who I'm working with, and knowing that they understand my customized product is fantastic. Pros Very easy to implement. A1 didn't waste any time during meetings. Were organized, to the point, and ready to go. The setup was solid, and they were easy to get a hold of, quick to respond, and created a product that worked the first time. Cons I do not have any concerns or complaints regarding the implementation or continued support of this product. Review Source MH Marina H. Producer Used the software for: ### "Entertainment & Film Contract Management" June 17, 2015 5.0 We have used A1 Tracker for some time now for contract management processing, tracking, document management, and contact management in the film and entertainment industry. We as a company are not very experienced with software, but find the screens easy to use and access the information we need readily available. We don't need support often because the system is pretty flexible and can be adapted to suit our needs. However when we do ask for customer support, A1 Enterprise goes above and beyond. Review Source JS Jennifer S. Used the software for: ### "Great product and company! " November 22, 2016 4.0 A1 helped customize our contract database. We use a request form that feeds into our database that can generate automatic contracts into a word document. This request and database has saved our company countless hours and we have a system for not letting anything fall through the cracks. Chris and his team have wonderful customer service and are always will to help fix small cliches if they arise. Review Source NS Nancy S. Used the software for: ### "Small investment but big return" June 19, 2015 5.0 I found this software is intuitive and easy to use. Customer care offered quick solutions, and training. You will notice how quickly and easily this program will improve your business production. I highly recommend getting this product. It was a small investment for a big return in time savings. : ) Review Source Similar Products Featured ## Related categories [Claims Processing](https://www.capterra.com/claims-processing-software/)[Project Management](https://www.capterra.com/project-management-software/)[Contract Management](https://www.capterra.com/contract-management-software/)