# Pomelo Health Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Pomelo Health Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more. Source: https://www.capterra.com/p/166692/Online-Appointment-Booking --- # Pomelo Health Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Pomelo Health ## What is Pomelo Health? Improve patient access to care and manage bookings more efficiently with an eBooking feature. Seamless EHR integration. Reduce admin hassle and relieve the burden on your staff. Allow patients to book, cancel, and reschedule their appointments online, without having to call the clinic. Significantly decreasing costs and time spent on administrative tasks. Get full control over your schedule and availabilities. Customize attributes like duration, cancellation policy, reminder content, and more. ## What is Pomelo Health used for? [Patient Portal](https://www.capterra.com/patient-portal-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 41 user reviews Reviews sentiment Positive 83% Neutral 15% Negative 2% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pomelo Health?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.telus.com&name=Pomelo Health) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pomelo Health 4.2 (41) VS. [4.8 (255)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting Price Contact vendor Starting Price $8 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (41) Ease Of Use 4.8 (644) Value For Money 3.9 (34) Value For Money 4.6 (619) Customer Service 4.3 (37) Customer Service 4.8 (606) ## Pomelo Health alternatives [4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (3,479)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (490)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/166692/Online-Appointment-Booking/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Confirmations/Reminders 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Document Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Group Scheduling 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automatically find mutually available meeting time slots across multiple calendars Mobile Alerts 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications via mobile devices Multi-Location 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple locations Online Booking 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Pomelo Health 123 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Notify large groups of people simultaneously about important updates. Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Reminders sent via phone voice recordings Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Allow customers to cancel their subscription remotely. Manage the treatment plan and coordination between care providers and patients with special health care needs Electronic patient health records Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage and store data in a database Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Electronic patient health records, including records from multiple doctors Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Create and securely store digital patient records Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Public or private sharing of digital files such as documents, audio/video, images, and more Intended for medical use such as diagnosis, treatment, and consultation Store, manage and track all forms in a centralized location Group messaging lets multiple people carry on a group conversation Register a group/batch of attendees Automatically find mutually available meeting time slots across multiple calendars Gaining access to confidential health documents and information Activities related to the initial admission of a charge into the organization's care Laboratory test results Ability to chat online in real time Send messages to multiple recipients at the same time Personalize text messages using templates and custom fields Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers The ability to choose between different appointments in a selection. Track and monitor patient no-show rates Track and organize on-call shifts Send personal messages to clients or attendees Book meetings and appointments through a website or digital platform Create new forms and/or use ready-made online form templates Real-time registration over the web Track and organize online shifts In-person, onsite registration Allow communication between the company and patients via messages, SMS, emails, phone, and more Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Observing and tracking a patient's health status, condition, and wellbeing Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Track and organize physician schedules and pertinent information Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Enables medical providers and/or patients to electronically renew existing prescriptions Arrange tasks based on the level of priority or urgency Monitor wait time and abandonment for incoming requests that have not been routed Receive notification of issues as soon as they occur Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the rescheduling of appointments Send individual or bulk text messages at predetermined times Plan availability and assign specific time slots for tasks and resources Securely stores data to prevent data loss or breaches Exchange messages in a secure and encrypted manner Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Reminders sent via SMS/text message Create, manage and track all task activities and progression Track and manage the scheduling of tasks Meet with patients remotely Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Speaking to a doctor or healthcare professional using online video tools Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. Monitor wait time and abandonment for incoming requests that have not been routed Record, update and manage waiting lists Estimated waiting time in the queue Track the position in queue in real-time Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.9 (41) 3.9 Based on 41 reviews ## Pricing Value for money 3.9 (34) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.9 (34) 3.9 Based on 34 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (37) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (37) 4.3 Based on 37 reviews ## User reviews Overall rating 4.2 Based on 41 reviews Filter by rating 5(17) 4(17) 3(6) 2(0) 1(1) Mentioned topic Sorted by most recent RM Rachael M. Dietitian Health, Wellness and Fitness ### "Reliable patient engagement software that is simple for most people to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2025 Overall a positive experience as clients find it easy to use and reliable for appointment reminders and for communication in one place. Pros Simple interface and ease of use for patients in managing appointments, communicating, and for receiving appointment reminders. Cons No dislikes or cons noticed yet. It appears to be reliable for purposes used for and clients have reported no complaints. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Maria B. Retired Health, Wellness and Fitness ### "The software is very mediocre, not easy to reset password, book appointment etc" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 21, 2021 Couldn't log in! Couldn't book appointment. Pros Don't like it at all. The software is terrible Cons Don't like the software, very primitive, even basic doesn't work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG john g. Database analyist Non-Profit Organization Management ### "Support responded by deleting my account and data" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 22, 2021 So far OK, waiting for them to restore my account. Pros Pro: I likes the Easy of use, good features, good speed. Cons Terrible support, they responded by deleting my account and data. I responded and they have not replied. \[SENSITIVE CONTENT HIDDEN\] Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Maryanne S. Office Manager Medical Practice ### "So far so good" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 December 15, 2020 My experience has been good. My contact has been extremely helpful dealing with all my questions. Pros I like that our patients will have an easier time contacting our office. Hopefully through time will become more efficient in our using of it Cons Find it difficult to figure out all the little parts, alot of trial and error Reasons for choosing Pomelo Health Security. Other users liked the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NH Nicole H. MOA Medical Practice ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2020 Good experience so far! Pros I have more access and control of the settings and the reminder system. Great customer support and their patience when I ask the same questions over again. Cons It would be nice if we could integrate our logo in our appointment reminder systems. Switched from [Cliniconex](https://www.capterra.com/p/176083/Cliniconex/) We liked the features that chronometriq provides Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Sandra K. Executive Assistant Health, Wellness and Fitness ### "User Friendly Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 11, 2020 Pros I like the services available on the portal provided for administrators Cons Would like to be able to send appointment information to client at time of booking Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BD Baldev D. Medical Director Hospital & Health Care ### "Online booking platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 December 8, 2020 The organization has been easy to deal with, but there was no follow-up post implementation. Pros The software is fairly easy to use but implementing it is a little bit more difficult. There is a lot of teaching involved for the clients. Cons Time for implementation and uptake of the software. Reasons for choosing Pomelo Health It was somewhat easier to use than the telus product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Ruben R. Director RCC, LTC & Hospital & Health Care ### "Solution for Patient Self-booking Appointments " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 8, 2020 It was easy to launch and put in place to address appointment booking at a Covid-19 Assessment Center. We were able to implement within of 7 days of first contacting the company. It have been a great partnership and the Pomelo team has been very supportive and responsive. Pros It is very intuitive and user friendly. Give visibility of appointment availability and patient intake. Also collect patient information that can be use to register on EMR Cons Doesn't have interphase with our EMR which would be ideal. Reasons for choosing Pomelo Health Easy to use and features that it provides for appointment booking. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RP RICA P. office manager Medical Practice ### "glad I am on board " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 4, 2020 still new with this - learning lots Pros customer service is very helpful seems very easy to use Cons still learning - can't really comment on it fully Reasons for choosing Pomelo Health good customer service - not pushy - great price offered Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Dhiraj D. MD Health, Wellness and Fitness ### "Medical office - appointment re,inders" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 4, 2020 Pros \-Customize messages for different appointment types -Can contact clients via multiple methods (text, telephone, email) -Multiple reminders at different intervals -Easy to use dashboard Cons \-When someone cancels appointment, it deletes from EMR software. would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up -cannot customize interval / timing of messages to different appointment types; it needs to be the same across everything -some UI aspects of dashboard are cumbersome for initial set up -system does not recognize placeholder default numbers (ie 000-000-0000) and tries to call these Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/166692/Online-Appointment-Booking/reviews/) Popular comparisons [Carepatron vs Pomelo Health](https://www.capterra.com/compare/166692-195467/Online-Appointment-Booking-vs-Care-Patron)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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