# Page 9 | BILL Accounts Payable & Receivable Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is BILL Accounts Payable & Receivable the right Billing and Invoicing solution for you? Explore 561 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166559/BILL/reviews --- BILL Accounts Payable & Receivable 4.1 (561) [View alternatives](https://www.capterra.com/p/166559/BILL/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of BILL Accounts Payable & Receivable ## Showing most helpful reviews Showing 201-225 of 561 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Margaret W. Bar Manager Used the software for: 2+ years ### "upgrade from schedule fly, integrative" June 25, 2018 5.0 Pros I like that we can integrate our sales from our POS, Aloha, to our HotSchedules account to forecast sales and help control our labor costs. Cons I wish that the request off features were a little less confusing for our employees, and that we could view the total number of people scheduled on a certain shift at the bottom like with older versions of Hot Schedules. Review Source Response from BILL November 16, 2022 We highly appreciate your review and thank you for bringing this to our attention, Margaret and we'll be sure to get your feedback up to our product team! VR Verified Reviewer Consultant Providing Affordable FP&A, CFO & Accounting Services Accounting Used the software for: 1-2 years ### "Great option for paying bills" April 6, 2019 4.0 Pros The reminder and options for paying bills has been very helpful Cons Some of the functionality could be more user friendly, such as approval process Review Source Response from BILL November 16, 2022 Thank you for your review. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team! TV Tracy V. Lead Bookkeeper / Administrator Food & Beverages Used the software for: 2+ years ### "Streamlines AP to a paperless process" June 28, 2017 4.0 Time savings Accountability - able to designate approvers for invoices Pros Paperless - don't have to print or mail payments or file invoices Can quickly access PDF's of any invoice and all the accounting details Cons Syncing to QuickBooks Online has been a little tricky. There's definitely a learning curve to understand the limitations of the sync function and learn how to work around it. Review Source Response from BILL November 16, 2022 Thank you for your review, Tracy. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team! Steve B. CFO/Controller Consumer Services Used the software for: ### "Are you still writing paper checks? You need Bill.com" October 16, 2014 5.0 A company I work for has been issuing paper checks since I began working for them. I use Bill.com in a couple of side ventures and they made it easy to securely go paperless and pay vendors electronically. Recently, we were notified by our bank that fraudulent paper checks had been issued on our account. Fortunately, the fakes were stopped before they cleared, but in viewing them - I realized it was time to push the owner to make the switch to Bill.com. Why? Because in this digital age, all it took was a snapshot the routing, account and signature and a cash-able check was created on blank check stock and the signature digitally applied. Pros \- Secure - Great user controls -i.e. separation of duties for data entry, approval and release for payment roles - Paperless - invoices can be scanned to a custom Bill.com email address. - Integrates with QuickBooks, Xero, InnAcct Cons If you use their invoicing feature, the UI for applying manual payments is a little clunky, but they are working on it. Definitely usable but not as nimble as QuickBooks Online for applying payments. Review Source Debbi H. Project Manager - Bookkeeping, Social Media Marketing, Advertising Accounting Used the software for: I used a free trial ### "They contacted my client DIRECTLY!" November 14, 2018 1.0 Poor Pros Nothing! They misrepresent themselves and lie about what they are doing. They need new salespeople or need to let the ones they have know that this will not increase sales. I'm reporting them to Quickbooks Online Cons I was only researching the software for a client through Quickbooks Online. My client and I decided it was too expensive and there are other payment services that are more effective so we decided to not download the product. Today, however, someone from Bill.com called my client directly at his place of business and tried to pressure him into purchasing. He misrepresented himself by saying that he 'works with me' and that was why he was calling! It totally jeopardized my relationship with my client! I'm horrified by these practices. Review Source Response from BILL November 15, 2022 Debbi, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! PZ Patricia Z. Controller Information Technology and Services Used the software for: 2+ years ### "No Customer Service available" November 2, 2020 2.0 I got a new computer, and had to do two step verification. But our office number is now a phone tree because of COVID. So I cannot do two step verification when I login. I clicked on support, and sent a message (no phone number available), and it said it sent me a message on the "message center" which I cannot access because I cannot get past the two step verification. So there is no way to reach customer support. Pros very basic system, not many features, but easy Cons No customer service phone option available. If you have any issues, and you can't login, you can't use the product. Review Source Response from BILL November 3, 2020 Hello Patricia! We're sorry to hear you had trouble with contacting Customer Support, and we would love an opportunity to make it right! We've relayed this feedback to our support team and you should be receiving a response shortly! WB Wilfried B. Financial Director and Comptable Telecommunications Used the software for: 2+ years ### "Bill.com review" February 22, 2023 5.0 Pros Bill.com is an easy to use software with a quite perfect interface. It allows you to have contact with safe customers who already use the tool and document invoices by e-mail. It is also user-friendly Cons Since we have been using it we have not encountered any problems with the tool Review Source Response from BILL March 7, 2023 That's great to hear, Wilfried. We'll be sure to pass on your positive sentiments to our product team. Brandi F. Owner Real Estate Used the software for: 2+ years ### "Difficult to reach customer service" May 10, 2021 4.0 I had problems reaching customer service when there was a problem and it wasn't always clear when there was a problem was it coming from my end or from the customer end. They did eventually resolve everything but for my business needs I prefer other software. Pros It was an easy way to send invoices to customers to receive payment. Cons It wasn't always easy to change banks and payment methods. Review Source Response from BILL May 17, 2021 Thank you for your review Brandi! We'd love the opportunity to assist with any issues. Please feel free to provide us with your best email address and our team will reach out directly! Emily P. Tax Associate Accounting Used the software for: 1-2 years ### "Great new updates" February 4, 2021 5.0 I use bill.com multiple times a week to pay my clients bills. It’s easy to use and convenient to have everything in one place. Pros Bull.com has always been good but the newest version is extremely user friendly and saves a lot of time. I love how the software can detect the information right from the bill pdf so I don’t need ti type it in. It saves so much time. Cons I do not have any issues with bill.com. I have had a great user experience thus far and haven’t run into any issues. Review Source Response from BILL November 15, 2022 We really appreciate you taking the time to share your rating with us. We're glad that you have a great experience, Emily. JS Jessica S. Consultant Biotechnology Used the software for: 1-2 years ### "Bill.com is how we pay our bills" August 19, 2021 5.0 I have found Bill.com easy to use and navigate. This software has been vital to keeping payments moving as we moved into remote and hybrid workflows. Pros I like that it is easy to add new payees and that employees can submit reimbursements directly to accounting using this system. Cons I wish there was a way to send invoice reminders when you are waiting on a payment. Review Source Response from BILL August 24, 2021 Thank you for your review Jessica! We're so happy to hear that Bill.com has helped to keep payments going while your company shifts to a new workflow. We'd also love to help with your invoice reminder inquiry, please feel free to provide us with your best contact information and we can have our team reach out. JJ Joseph J. Controller Automotive Used the software for: 6-12 months ### "Great AP tool! " June 10, 2022 5.0 Pros The approval process is easy and US based vendors love it. It also syncs well with QBD Cons Struggles when it comes to invoicing, international vendors, & wire transfers. I wish there were a bank account you could link directly to it Review Source Response from BILL November 14, 2022 We highly appreciate your review and thank you for bringing this to our attention, Joseph. We'll be sure to get your feedback up to our product team! CB Charles B. Accounting & Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Worth every penny" February 4, 2020 5.0 Our favorite SaaS product... and we use dozens. I would not work in a workplace without paperless AP processes. Pros Saves a huge amount of time managing AP. We've been on bill.com for 8+ years and I can't imagine running AP in compliance with our policies and procedures without it (or something similar). Cons Sync with external services can glitch if you're not careful. Cost can be expensive at highest tiers. Review Source Response from BILL November 16, 2022 We appreciate you sharing your experience with the app, Charles. Thank you for your review! Brian D. Financial Analyst Accounting Used the software for: 6-12 months ### "Bill.com is an excellent AP Software" April 16, 2018 4.0 Pros I liked that this integrated with Intacct (our software of choice) which was the main reason to go with this over other AP Software. Cons There really weren't many restrictions. Each AP Software has its own benefits and faults and this works well for us. Review Source Response from BILL November 16, 2022 Thank you for your review, Brian. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team! Lynne D. Freelance Content Marketer/Freelance Writer Writing and Editing Used the software for: Less than 6 months ### "GREAT Invoice and Accounting Softward" January 11, 2019 5.0 It has helped me customize my invoices and keep everything in one place which I like. I'm a beginner with accounting and it's not generally my thing. Now that I have my own business that I'm working on growing, I need to be more involved in this process. Bill.com makes it easy! Pros I love that this software makes it so easy to connect with businesses that I work with. I love the flexibility with invoicing and how it keeps track of my incoming revenue. I love that I can go in and add to an existing invoice and save it for next time to continue adding. Cons I am currently using the free version and started about a month ago. I have not found it easy to change things like my address and other things that should be pretty easy to navigate. Review Source Response from BILL November 15, 2022 Lynne, thank you! Happy to help any time. VR Verified Reviewer Csm Computer Software Used the software for: 1-2 years ### "BILL makes it easy " October 22, 2023 5.0 Pros Very straight forward to set up initially then to use. Easy to submit and go Cons Less functions and tools. Not as transparent as competitors but gets the job done Review Source Response from BILL October 23, 2023 Thank you for your positive feedback! We love hearing that our software was easy to setup and use. We apologize for any frustration caused by missing functions and tools. You can put in feature requests if there is something that believe is missing by going to leave feedback on your BILL account page or alternatively you can reach out to customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email AM Amy M. Executive Assistant Religious Institutions Used the software for: 2+ years ### "Bill.com" July 21, 2020 4.0 I've used Bill.com with our business and personally for several years and have not had any problems at all. Pros Bill.com is very easy to use and the app on my phone makes it even easier. I use Bill.com personally and with our business. Cons We had to cut down on our users in the app because of the cost. I wish there were options for multiple users that wasn't expensive. Review Source Response from BILL November 15, 2022 We're glad that you are having a great experience, Amy. We really appreciate you taking the time to share your review. Melissa H. Manager Architecture & Planning Used the software for: Less than 6 months ### "Easy for both AP and AR" November 28, 2023 4.0 Pros Widely used by a lot of clients for both billing and processing payments. Once approved payments were received quickly. Cons There were a lot of steps to getting a submitted invoices approved for payment. Review Source Response from BILL November 29, 2023 Melissa, thank you for reaching out and providing feedback. We are glad to hear that our software is being used by a lot of clients for billing and processing payments. Also that payments are being received quickly. We apologize for any frustration caused by the amount of steps to submit an invoice approved for payment. If you need any assistance, please go to our website: https://help.bill.com/hc/en-us and request a call/chat or email Theresa K. Operations Director Non-Profit Organization Management Used the software for: I used a free trial ### "Bill.com" March 25, 2020 5.0 We signed up for a free trial to manage getting our invoices approved and paid while working remotely. I'd heard great things about the site, and I'm sure it is great for larger organizations with a larger budget. For now, we'll have to find a less expensive way to manage our payments and approvals. Pros I love the ability for managers to view and approve payments online. Faster, easier, and more organized than submitting paper invoices for approval (and better for the environment!). Cons Unfortunately, as a small nonprofit, the pricing put this out of our reach. $39/user per month for the basic tier, plus processing fees? We can't justify the expense. Review Source Response from BILL November 15, 2022 We highly appreciate your review, Theresa. Thank you for bringing this to our attention, and we'll be sure to get your feedback up to our product team! VR Verified Reviewer Owner, Fast Fix Denver Retail Used the software for: 2+ years ### "Payables with Bill.com" December 4, 2018 5.0 Our bill paying is highly automated thanks to Bill.com. Highly recommended. Pros Bill.com is great at managing payables. We have about 80% of our vendors now on ACH via Bill.com. Integrating nicely into Xero (also into Quickbooks). Cons We would like to see a three way match in this product. (purchase orders - shipping documents - invoices) Review Source Response from BILL November 15, 2022 We thank you for your good review! We're glad to know that you find our app highly recommended. AB Adam B. Managing Partner Accounting Used the software for: 6-12 months ### "Complex and Not User Friendly" March 24, 2022 2.0 Pros Ability to pay vendors via check from the web is pretty convenient. Cons Interface is overly complex. Also if you are an accounting firm or multi-account user, the setup process for creating and moving between organizations is not user friendly. My inquiries to customer service were logged via support ticket, however the resolution was not provided and when I followed up at a later date I was told my request had been closed. Frustrating to say the least. Billing for the software has not been smooth either, I had some complaints in that regard. Review Source Response from BILL November 14, 2022 Adam, , we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! Ashley D. Operations Manager Staffing and Recruiting Used the software for: 6-12 months ### "Invoicing made easy!" April 6, 2021 5.0 As mentioned, we are new users to Bill.com. We wanted to try out this software because I had heard it was easy to use and pay vendors. Many of our clients use Bill.com so it made it that much easier! We really do enjoy using this software! Pros We are new users to Bill.com, but we have loved using it so far. It is so easy to set up an account and send out invoices or even pay different vendors! Cons Nothing really comes to mind when thinking of negatives for Bill.com. We have not had any complaints so far! Reason for choosing BILL Accounts Payable & Receivable n/a Review Source Response from BILL November 15, 2022 We're thrilled to hear that you're enjoying the app, Ashley. Thank you for your review! VR Verified Reviewer Managing Director Shadow Labs Financial Services Used the software for: 6-12 months ### "Who doesn't accept credit cards? " March 29, 2020 4.0 Pros We have a handful of vendors who for some reason only accept checks as payment in 2020. This has made working with them incredibly easy. Other than that, we use different software for our billing and payments. Cons There is better billing software available. Bill.com isn't easy to use and is our back up for a reason. Review Source Response from BILL November 15, 2022 We're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! RN Rick N. Operations Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Beware the back-end!" September 9, 2019 3.0 Eliminates redundancy in documentation (and data storage). Big reduction of time wasted in creating, formatting, and saving, re-saving and digitally signing every transaction. Easy to learn for non-accounting people. Reduces room for error in data-entry. Pros Ease of use for non-accounting staff. Consolidation of supporting documentation for A/P. Cons The cost--even users with minimal permissions (view only) cost the same as admins. Cost per transaction is a bit high. The back-end is impossible to customize. You cannot specify the accounts in QuickBooks Online that you want to use for payables, so they land wherever Bill.com decides and wreak havoc if you have specially designated A/P accounts for different compliance purposes. Navigation is a bit clunky in places, especially when reviewing supporting documents (no scroll-through, only page-by-page). Reason for choosing BILL Accounts Payable & Receivable We chose Bill.com because of good reviews on the usability end, its supposed ease of integration with QBO, an excellent sales rep who took time to demo and answer questions, and seemingly no-brainer adoptability by non-finance staff. Review Source ME Mike E. Accountant Professional Training & Coaching Used the software for: 2+ years ### "Bill.com auto fill feature" May 13, 2019 2.0 You cannot easily call and talk to anyone. Chats are easy but getting someone on the phone is difficult. Pros They send payments to our vendors, either paper check or direct deposit. Cons Bill.com updated their "platform" but it doesn't work well. They have an auto-fill feature that automatically adds the vendor to a bill but it often picks up the wrong vendor and we have had vendors receive payments they were not entitled to, hug hassle. Review Source AY Anna Y. Actor, Voiceover Artist Entertainment Used the software for: 2+ years ### "Straightforward and time-saving" December 20, 2022 5.0 Pros As a freelance artist, creating invoices one of the most tedious yet essential tasks, and it's crucial to keep track of payments. Bill.com automatically creates invoice numbers, and you just have to plug in your info into drop-down or fillable boxes, making invoicing much less dreadful. It's also integrable with Expensify and allows for direct deposit. Cons The inbox is a little confusing- when I upload a file, it seems to disappear. Luckily, I haven't had to use the inbox much. I have had no other issues using Bill.com. Review Source Response from BILL January 5, 2023 Thank you for your review, Anna. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team Similar Products Featured