# Page 6 | BILL Accounts Payable & Receivable Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is BILL Accounts Payable & Receivable the right Billing and Invoicing solution for you? Explore 561 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166559/BILL/reviews --- BILL Accounts Payable & Receivable 4.1 (561) [View alternatives](https://www.capterra.com/p/166559/BILL/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of BILL Accounts Payable & Receivable ## Showing most helpful reviews Showing 126-150 of 561 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OS Oscar S. Manager Printing Used the software for: 1-2 years ### "Great savings for business invoicing." April 26, 2022 4.0 Pros Super easy to use. They've made it simple to keep track of open invoices and due dates with reminders. Cons Other platforms allow you to pay on invoices with a CC, via ACH free of fees/charges. If Bill.com would eliminate its fees for using CCs, I see 5 stars in its future. Review Source Response from BILL May 10, 2022 Many thanks for your review, Oscar! Glad to hear you are enjoying our product! We will be sure to share your feedback regarding CC processing fees with our Product team! RL Ronald L. Operario Construction Used the software for: 6-12 months ### "Pago de gastos " November 4, 2022 5.0 La elaboración de facturas y el pago a los clentes Pros La eficacia de ella orar facturas y pagos a las empresas afiliadas Cons Todo está bien pero puede mejorar en todos los aspectos Review Source Response from BILL November 11, 2022 Ronald, Thank you so much for taking the time to leave an excellent rating. We really appreciate your review. AS Anne S. Accounts Payable Government Administration Used the software for: 2+ years ### "Bill.com review" May 6, 2022 3.0 Bill.com solved a problem for us needing AP software but after 2 years we found that there were much better products out there for a fraction of the price of bill.com. Pros The ease of use for the inbox and being able to break apart multiple invoices in one document. Cons There is no customer service phone number, only chat or email. All problems I had were tremendously annoying to have to try and type out. The last big change to the platform took away security approval features. I was able to cut checks with no documentation which is not a good feature to have. Review Source Response from BILL November 14, 2022 Thank you for your review, Anne. We're glad to hear that you're enjoying our app, and we'll be sure to get your feedback raised to our product team! VR Verified Reviewer President Events Services Used the software for: Less than 6 months ### "Terrible, just Terrible" December 22, 2019 1.0 The number of hoops that I had to jump through to get set up was time consuming. Bill.com has failed on so many levels I am shocked that the people running the place are able to even get out of bed in the morning, let alone operated a sophisticated billing company. Pros The only thing that might be of any interest is that it's EFT fee is baked into the monthly subscription fee plus $.50 per transaction. Cons Bill.com is supposed to sync payments recorded in Quickbooks, but it hasn't done that. That is a nightmare. Bill.com allows clients to create their own invoices after sending them an invoice. Why??!! I had a client make their own invoice, assign their own number to that invoice, then pay the amount that was due, but it looks like I didn't get paid to the original invoice. WTF is that? Bill.com holds onto your money for a number of day before sending it to your account. Totally ridiculous. I have received multiple errors not permitting me to send money to vendors with no hope of resolution. Review Source Response from BILL December 31, 2019 Hello! We are sorry to hear you're having trouble with getting set up and Invoicing with Bill.com. We would love an opportunity to make it right! The fastest way to get your questions answered is through our Help Center. After you log in to the Bill.com account, click Support in the left navigation pane. In the Help Center, you can search for answers and click Contact Us to chat with us securely. CL Claudia L. Reviewer Computer Software Used the software for: 6-12 months ### "Bill.com Review" December 23, 2022 4.0 Bill.com is a cloud-based accounting software designed to streamline billing and accounting processes, as well as automate workflow tasks. The software is available on-demand for businesses to access, so it is flexible and easy to use. It allows users to generate invoices and invoice approvals, manage expenses, track sales figures and expenses, create reports, email reminders of payments due from customers or vendors, and more. Pros Bill.com offers several core features for small businesses, including integration with several accounting software systems, tax filing capabilities and reporting, a mobile-friendly interface, and payment options. Cons Bill.com lacks the ability to create custom reports and customize the look and feel of invoices and other documents. Review Source Response from BILL January 5, 2023 We're glad to hear that you're enjoying our app, Claudia. And we'll be sure to get your feedback up to our product team! Thank you for your review. KK Kelsie K. Director of Human Resources Non-Profit Organization Management Used the software for: 2+ years ### "Bill.com for Account Payable" February 20, 2019 4.0 This is a big help for Account Payable. You can track and manager all pay out in an one place. You can see approval, requestor, total amount, history, etc. Also, you can deny the pay out without exchanging tons of email to the requestor. Pros 1\. Can store all your independent contractors' information including the contract and W9. There is an attached file option. 2. Can approve via mobile 3. Can track a vendor's history, payout, approval 4. Can add as many approval as you want 5. So easy to use. Drag the paperwork and upload 6. Email notification of status, from approval to pay out 7. Can add multiple entities for one user. For example, I manage two organizations and with one log in, I can access both 8. Communicates with other accounting software Cons The preview window can be improved. There is a preview and another pop up to write an expense. Somehow it is confusing sometimes. Review Source Response from BILL November 15, 2022 Thank you for your review, Kelsie. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team! SS Susan S. Credit Manager Wholesale Used the software for: 2+ years ### "quick and easy" October 20, 2022 5.0 we are receiving payments much quicker than checks, and a lot less lost checks from the mail Pros quicker than writing checks, customers seem to like the ease of using this product, we suggest it to ours Cons there is nothing really that i don't like about it, very easy to navigate and use Reason for choosing BILL Accounts Payable & Receivable the ease of processing payments much better than checks Review Source Response from BILL November 11, 2022 Susan. We highly appreciate your excellent review! GP Guru P. Senior Accounting Accounting Used the software for: 2+ years ### "Aspects of Bill.com" October 3, 2023 4.0 Pros 1\. Ease processing2. Approval Workflow3. Payment processing4. Initiate ACH invite Cons Easy to access the tool and easy to integration with another applications Review Source Response from BILL October 10, 2023 Guru, thank you for your feedback. We are thrilled to hear that approval workflows, payment processing and inviting vendors to use Epayments are working for you. We apologize for any frustrations that may have occurred when trying to access our software and integrating with other applications. If you need help with anything, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email VR Verified Reviewer Operations Manager Internet Used the software for: 1-2 years ### "I use Bill.com to approve invoices for the AP team and to approve expense reports for my team" July 2, 2018 3.0 Being able to approve invoices in one location. Pros I like that the search feature works so well in this software. If I only know a little bit about an invoice I'm looking for, I can pretty type anything in and it will find it. The approval feature is easy and it is also nice that I can make comments for the accounting team to see. Cons It would be nice to have access to reports even if you aren't an administrator. If I want to pull spend by vendor, I have to ask our Accounting Team to do this instead of just getting it myself which is definitely frustrating. Review Source Response from BILL November 16, 2022 Thank you for your review. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team! VR Verified Reviewer Partner Accounting Used the software for: 2+ years ### "Great product with a few flaws" January 9, 2018 4.0 Love that they handle the payments for us! Pros It is easy to use for AP bill processing. I enjoy the fact that each client can have users login and code bills on their own, no pre-coding is required other than the vendor and amount. I like that you can search for all bills by vendor and see copies of checks. The audit trail is a great feature. Auditors do love it. Cons Although I love it and will use it still, I do struggle with a few things: 1) It takes all AP monies at one time instead of issuing checks that will clear the bank slowly, 2) It doesn't handle multi-entity perfectly 3) It is costly 4) the 1099 process is a bit more cumbersome than desired, 5) It requires manually adding approvers each time unless you setup rules based on amounts...no other rules options right now. Review Source Response from BILL November 16, 2022 We're so glad to hear that you're enjoying our app. Thank you for your review! EG Elliott G. President Marketing and Advertising Used the software for: Less than 6 months ### "They have terrible customer service and unethical business practices." December 23, 2021 2.0 Their customer service is a joke and overall they appear to have unethical business practices. Pros It was fast to setup overall and it integrated with Quickbooks. Cons They hold your incoming payments hostage for no explainable reason, it appears from what others are saying it is so they can collect interest on the funds and bolster their business. If that was known I never would have used them. My business is suffering because of their shady business practices. Reason for choosing BILL Accounts Payable & Receivable A client was already using it so i decided to try it for all my clients, it was a big mistake. Review Source Response from BILL December 29, 2021 We're sorry to hear about your experience Elliott and we appreciate your feedback. We would love the chance to have our team investigate, please do not hesitate to provide us with your best email address and we can have them reach out directly to connect. MK Mariya K. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Absolutely incompetent customer service!" December 7, 2021 3.0 Pros Customer portal. Customers can access all their invoices and payments in on place. Cons Absolutely incompetent customer service. No knowledge of the product. No ability to call them. Review Source Response from BILL December 9, 2021 We appreciate your review Mariya and we're sorry to hear about your experience with the support team. We would love the chance to assist should you have any outstanding issues. Please do not hesitate to provide us with your best contact information and we will have the team reach out directly! RB Resha B. Book keeper Accounting Used the software for: I used a free trial ### "I like it " April 10, 2024 4.0 Pros I like the accounting features and invoice and billing features Cons No issues I like they software it serves its purpose for me Review Source Response from BILL April 15, 2024 Thank you for your glowing review, Resha! We love that you are enjoying BILL's accounting features along with the invoice and billing features. We always want to hear what works and what will make your experience better. CA Christine A. Staff Accountant Accounting Used the software for: 1-2 years ### "Bill.com Review" December 5, 2022 5.0 Overall it has been very useful in helping me pay bills for my clients. There are controls in place to prevent fraud which is very nice. it is also amazing how efficiently i can enter bills and it automatically creates the payments for me in QuickBooks. Pros It is so nice that I can enter bills onto the website, assign the approvers ,then sync into QuickBooks to print the checks. It is very efficient and easy to maneuver on the website. Cons I don't like that it also syncs the email into bill.com when someone emails an invoice. That's an additional item I have to delete. It can also get confusing when entering large amounts of bills. Review Source Response from BILL December 6, 2022 We're glad that you had a great experience, Christine. We appreciate you taking the time to share your exceptional review! LL Laura L. Advisory Manager Accounting Used the software for: 2+ years ### "Bill.com Review" October 3, 2023 5.0 Pros Easy to use. Great dashboard that makes it easy to do what needs to be done. Cons It does get a bit expensive for smaller businesses that need multiple users. Review Source Response from BILL October 4, 2023 Thank you, Laura, for your 5-star review! We are delighted to hear that our BILL software is easy to use and that the dashboard enhances your experience. We appreciate your feedback about cost and will pass that on to our team. If need any assistance going forward, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email SM Stella M. Guest Services Manager Museums and Institutions Used the software for: 1-2 years ### "Easy to use between different departments" May 10, 2022 5.0 The experience has been great for our organization - even for team members that think tracking payments can be overwhelming, we couldn't do it without Bill.com! Best way to keep everyone organized, including specific departments and the accounting team. Pros This software program is great - our accounting team can easily put invoices through by vendor, and assign invoices to specific members of our team to approve them - the note section and GL selections are great! The tracking by vendors is easy to see payment deadlines, credit memos, and the status of the invoice. I particularly love logging in and only seeing bill approvals I need to confirm that day - very user-friendly! Cons The search section can be a bit confusing sometimes to find the vendor, and if you approve a bill by mistake, it's a bit difficult to undo. Review Source Response from BILL November 14, 2022 We're glad that you are having a great experience, Stella. We really appreciate you taking the time to share your review. VR Verified Reviewer Controller Accounting Used the software for: 6-12 months ### "Good for international wire... but that's pretty much it." December 17, 2020 3.0 While it's useful for its international wire transfer functionality, cost is higher than other similar service providers, UI is complex, and customer service is limbo. We now use the service solely for international wire transfer. Pros International wire transfer functionality Cons Worst customer service. Signed up via QuickBooks Online, and when I had an issue with the payment, neither QB support team nor bill.com support team wanted to take of the issue. Had to work with my bank for stop payment. Review Source Response from BILL December 22, 2020 Hi! We're sorry to hear you were having trouble with an International Wire payment. We'd be happy to take a look! The fastest way to get your questions answered is through our Help Center. After you log in to the Bill.com account, click Support in the left navigation pane. In the Help Center, you can search for answers and click Contact Us to chat with us securely. -Bill.com Support Jake M. President Computer & Network Security Used the software for: Less than 6 months ### "Awful customer service" February 20, 2024 1.0 Pros I have no good things to say about this platform Cons I believe this organization may have some of the worse customer service in the payment processing industry. Strongly recommend using almost anyone else. Review Source Response from BILL February 27, 2024 Thank you, Jake, for your feedback. We apologize for your frustrations with our customer service and would like to help with any concerns you may have. If you send an email to feedback@hq.bill.com with your contact information, someone from our support team will gladly reach out to you directly to help. Aaron O. Real Estate Used the software for: ### "Efficiency for the win!" July 11, 2014 4.0 Our company manages the accounting for more than 20 entities on the Bill.com platform and it has helped us achieve a great reputation and a successful business model. There are three areas of particular success: Efficiency - We reduced our payable cycle from 3 days to 2 days. Particularly, we cut out the need to print checks, sign checks, stuff envelopes, and mail checks. At over 300 checks on average semi-monthly, the time savings is easily worth the marginal cost. Internal Controls - The Bill.com system has built in controls which we customized to meet each entity's needs. In some case's the entity's manager wants final approval on all invoices; in other cases the manager doesn't want to know about payables except on a monthly financial report. We're able to setup online approvals appropriately. The audit trail function is also helpful in identifying every user who touched the invoice from upload to payment. Paperless - It took me a while to wrap my head around truly paperless accounting, but it's true - we no longer have a file cabinet! Our files are now all store in the cloud on Bill.com. If the auditor needs to see the invoice, approval, and payment confirmation, we can provide it all electronically. At the end of the year, we can export all of the supporting documentation to a CD and deliver to our client for their permanent records. This means instead of sending 5 bankers boxed of invoices and other supporting documents, we now deliver 1 cd. Pros Efficient Good internal controls Paperless Cons I haven't taken full advantage of the A/R or cash reporting modules. Review Source LC Louis C. Lead Purchase / Sales Used the software for: 6-12 months ### "Though a bit pricey , Bill.com offers a unique stand alone , automated website based accounts payable and recievable service and robust options for integration." May 1, 2018 4.0 We as a company relished the idea of using a stand-alone website-based system to automate our accounts payable and receivable and found Bill.com. Bill.com is almost peerless as it offers convenient integration with Quickbooks online that we use regularly. We can now create invoices and have customers pay online, as well the ability to create particular ACH accounts which allow for direct payment into our account as opposed to a percentage of the transaction assessed so often by other companies offering similar services. Customer service access was difficult to help support our usage of some record keeping tools however in our final analysis if a company is just focusing on accounts payable and receivable and NOT a complete financial system, Bill.com fits the bill. Pros We absolutely loved the immediate integration with quick books online. Our company found the user interface extremely easy to understand and even easier to use with well written executed menus and graphs. Invoices are easy to compose and customers are afforded the ability to pay online which we found ultra convenient. Cons The cost structure we find a bit pricey for the more enterprise orientated company models. As a company wants to integrate with other systems like Intacct or Netsuite, prior membership is required. Review Source kL karie L. owner Accounting Used the software for: 2+ years ### "Ease To implement and use" November 16, 2022 5.0 Overall I highly recommend bill.com for small to medium size company. If bill through accountant admin, it's definitely worth the money. Pros it's very easy to implement. Sync between bill.com and Quickbooks is easy. Payment processing is also very easy. Love the approval levels that can be set up Cons The sync between bill.com and Netsuite is actually hard to set up. I had this issue with one of my client, there has been a lot of sync issue due to the set up. It may not be a bill.com issue, more of Netsuite, however, the trouble shoot was pretty tough to resolve Reason for choosing BILL Accounts Payable & Receivable ease of use Review Source Response from BILL November 21, 2022 Thank you for your review, karie. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team! VR Verified Reviewer Controller Public Policy Used the software for: 2+ years ### "Exceeds expectations" June 15, 2018 5.0 Pros EASY set up and integration with QuickBooks online. Very intuitive UI. HUGE time-saver. It used to take a full day to do a weekly check run. I can now accomplish it in an hour and a half, MAX. Probably faster if we used more of the features. Has the ability to pay vendors via ACH and is less than half the cost per transaction than a paper check. Cons The add on to automatically enter invoices, while a very big value and totally worth the extra expense, doesn't take into consideration the vendors terms set up in Bill.com. So if you have an invoice from a vendor that says due upon receipt, but the vendor profile in bill.com is Net 30, Bill.com defaults to due on receipt. An override setting would be helpful. Getting vendors set up on ACH/EFT is a little tough for tech challenged folks. Review Source VR Verified Reviewer Staff Accountant Used the software for: 1-2 years ### "One of my favorite software to use " November 14, 2017 5.0 Great software - easily sync with quickbooks and easy to connect to other vendors. Pros Customer support is great! They are quick and polite and are able to address my issue and questions. I especially like the follow up emails - they allow me to track the progress of the case submitted and I can continue talking with the same representative on the phone/chat Cons I think the automatic bill processing takes a bit longer than necessary. It would also be helpful if the automatic process could identify credit memos. Review Source Response from BILL November 16, 2022 We really appreciate your feedback about the app. Thank you for your good review! NM Ndara M. Assistant Program Director Education Management Used the software for: Less than 6 months ### "Easy peasy!" September 22, 2022 5.0 So far so good! My interactions with the software have been super easy. Pros My organization switched from ANYBILL which has more data entry tasks than Bill.com. With BILL.com invoices are already allocate to various budget areas without my doing which makes the whole process super fast. Cons Nothing at this time, all good vibes here! Switched from [Paypool](https://www.capterra.com/p/81570/Anybill/) Easier functions within Bill.com Review Source Response from BILL November 14, 2022 We appreciate you sharing your experience with us. Thank you for your review! dW denise W. CFO Information Technology and Services Used the software for: 2+ years ### "Billing done Right" February 16, 2023 5.0 IIt was easy to set up and send invoices for timely payment Pros It is easy to set up vendors and monitor payments Cons Sometimes the payment is delayed at which point i would prefer an email indicating this information Review Source Response from BILL February 18, 2023 Thank you for your review, Denise. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback to our product team. Similar Products Featured