# Page 3 | BILL Accounts Payable & Receivable Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BILL Accounts Payable & Receivable the right Billing and Invoicing solution for you? Explore 561 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166559/BILL/reviews --- BILL Accounts Payable & Receivable 4.1 (561) [View alternatives](https://www.capterra.com/p/166559/BILL/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of BILL Accounts Payable & Receivable ## Showing most helpful reviews Showing 51-75 of 561 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Accounts Manager Marketing and Advertising Used the software for: 6-12 months ### "Please allow secondary/partner access without 2-factor authentication." August 28, 2024 4.0 In the beginning it wasn’t user friendly but now I have become proficient. Pros Invoicing template is good. It saves all my previous entries. Cons 2 factor authentication as the number entered is of the company owner. Being an accountant I face a lot of difficulty when I have to ask him about the code he receives on his phone. He gets annoyed on this. Review Source Response from BILL September 3, 2024 Thank you for your valuable feedback on BILL! We are happy to hear that you enjoy our invoice templates being able to save your previous entries. Our apologies for the difficulties you have had with the multi-factor authentication. We use the 2-step verification which adds a layer of protection, because it makes it extremely difficult to compromise the security of a BILL account. We appreciate all feedback as we are always trying to improve our customer's experience with our software. EK Elam K. owner Construction Used the software for: Less than 6 months ### "Bad service" March 6, 2025 1.0 aweful service reps. Total joke. Empty pormises day after day and then endless circles. Pros It works. But they are not fun to deal with. Cons Their customer service is like talking to programmed robots. Useless. They took 30,000 dollars and held it hostage with no way of getting it back. Review Source Response from BILL March 11, 2025 We apologize for the inconvenience, Elam, and understand your frustration. Your ticket is currently with our Leadership Team, who will address your concern. CK Caitlin K. Assistant Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Better Way To Bill" September 25, 2024 5.0 Pros Makes it easy to go through bills and approve to make sure they are correct! Cons There is nothing that I dislike about Bill.Com it has made the billing process so much easier. Review Source Response from BILL September 30, 2024 Caitlin, thank you for your glowing review of BILL! We are delighted that you find it easy to go through bills and approve to make sure they are correct using our software. Customer feedback is valuable to us as we like to hear about what is working well for our customers. aH alton H. owner Arts and Crafts Used the software for: 1-2 years ### "Bill is the real deal " September 23, 2024 5.0 Pros The Bill software is user friendly and set up took only a few minutes. I like that my business has the options of either paying by ach or credit card. In addition to processing payments, one can also send invoices. Cons This is not a complaint. The first couple of payments make take a couple of days to process, simply as a fraud prevention measure. After that though, payments are almost instant. Review Source Response from BILL September 26, 2024 Alton, thank you for your phenomenal review of BILL! We are delighted that you find our software easy to use with setup only taking a few minutes, that your organization can pay by ACH or credit card and that in addition to processing payments, you can also send invoices. We always want to hear what works and what will make your experience better so please continue to provide feedback as we are always working hard to improve our software. WL Whitney L. Owner Retail Used the software for: 1-2 years ### "Great app for simplified business accounting" September 9, 2024 3.0 All experience has been relatively simplified and one of the better business accounts to manage Business expenses, and cash flow Pros I like how easy it was to set up an immediately put to use in order to get paid from customers with various payment options Cons I don’t like that there aren’t more options for the subscription. All the options available are kind of pricey. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing BILL Accounts Payable & Receivable I chose Bill account payable and receivable over Quickbooks because Quickbooks has reputation for suddenly shutting down accounts without warning and I can’t be having that as a business owner Review Source Response from BILL September 10, 2024 Whitney, thank you for your valuable feedback on BILL! We are thrilled that you found it easy to set your account up and immediately put the service to use to get paid from your customers with different payment options available. We appreciate your suggestions of having more options for subscriptions and have passed that on to our team. Customer feedback is valuable to us as we like to hear about what is working well for our customers. RR Randall R. Family Program Associate Non-Profit Organization Management Used the software for: 6-12 months ### "BILL IS AWESOME!" October 16, 2024 5.0 BILL is very accurate, never ran into any troubles. Pros We have been using BILL for a bit and have had no issues. Cons Haven't ran into any! This system is very dependable! Review Source Response from BILL October 23, 2024 Thank you for your glowing review, Randall! We love that you have been able to use BILL with no issues. Customer feedback is valuable to us as we like to hear about what is working well for our customers and what if anything needs improved. CK Courtney K. Registered Dietitian Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very simple to use" January 13, 2025 5.0 Overall I appreciate the ease of use and all the features on BILL Accounts Payable & Receivable; it is very simple to use and very practical. Pros I like the timeliness of the invoices and it comes right to my app on my phone. Cons I thought it would provide an itemized breakdown of earnings but it does not automatically appear under the invoices. It is not very detailed. Review Source Response from BILL January 14, 2025 Courtney, we appreciate your amazing review of BILL! We are delighted that you are enjoying the timeliness of the invoices and that everything appears on our app on your phone. We are sorry if any frustration has been caused by an itemized breakdown of earnings is not automatically available under the invoices and have let our team know. We do have a variety of reports/export options available that will break everything down for you. Please continue to provide your feedback as we value our user's suggestions when planning for the future of our software. KC Kristen C. CEO Arts and Crafts Used the software for: 6-12 months ### "Easy to use!" January 6, 2025 5.0 BILL allows me to easily create, send, manage invoices. Pros I am able to easily create and manage invoices. Cons Sometimes it is not readily apparent how to edit items. Review Source Response from BILL January 7, 2025 Thank you, Kristen, for your phenomenal review of BILL! We are absolutely thrilled that our software has made it easy for you to create and manage invoices. We are sorry to hear that you have had some difficulties with discovering how to edit items and have passed that on to our team. We always want to hear what works and what will make your experience better. SA Shira A. Associate Director Marketing and Advertising Used the software for: 2+ years ### "Great accounting tool for business " August 1, 2024 5.0 Easy way to upload vendor invoices and approve for payment. Pros Easy uploads and tagging project names and codes and who can sign for approval. Cons Hard to search for already approved invoices in your history. Review Source Response from BILL August 2, 2024 Shira, thank you for your five-star review of BILL! We are thrilled that you find it easy to upload and tag project names, codes and who can sign for approvals. Our apologies for any difficulties you may have had in locating already approved invoices. If you go to all bills under the bill page, you can filter by approved bills. Please continue to provide feedback as we are always working hard to improve our software. BF Bernat F. CEO Information Technology and Services Used the software for: Less than 6 months ### "Full of bugs. Avoid at all cost" October 21, 2024 1.0 Their product is full of bugs. I couldn't enter my address so I was not able to get paid. Review Source Response from BILL November 7, 2024 Bernat, thank you for your feedback. We are sorry to hear that you had frustrating experience with our software, while trying to add your address and get paid. If you still need assistance, please send an email to feedback@hq.bill.com with your contact information, someone from our support team will gladly reach out to you directly to help. CG Catherine G. BPO Specialist Computer Software Used the software for: 6-12 months ### "BILL AP & AR software for business" June 9, 2024 5.0 Overall experience for Bill AP & AR is great. Some features is easy to adopt. It's quite expensive for this software. Pros What I like the most is easy to use and user friendly. Cons You need to edit some fields to your Invoice once you received to your email, AI automation is not accurate for this features needs to improve. Review Source Response from BILL June 12, 2024 Thank you, Catherine, for your valuable feedback on our software! We love that you find BILL easy to use and that it is user-friendly. We appreciate your suggestions for improvement with our AI feature. Please continue to provide your feedback as we value our user's suggestions when planning for the future of our software. KT Krystal T. Software Solutions Associate Financial Services Used the software for: 2+ years ### "Is it too good to be true? A simple click of a button and all my bills are paid?!" October 3, 2023 5.0 Having implemented BILL for over 20 clients, I truly believe it the software's ability to help company's manage their finances in the best of ways. Now with their continued integration of the Spend & Expense platform, it is becoming a one-stop-shop for your business financial needs. Pros BILL makes invoicing and payment processing so simple. I am able to quickly move through the entire life-cycle of my billing in record time. The workflows and automations help make business more efficient and I get to spend more time focusing on the future of the company's I help. Cons While BILL has been great there are some updates I believe would make things more relevant and easier. Specifically when a check is automatically voided after 90 days, the void is made using the original payment date instead of the void date. This could cause issues in reporting when integrating with QBO. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing BILL Accounts Payable & Receivable Pricing, ease of use and processing times. Along with the audit trail for enhanced transparency. Also, it integrated with 3 of our already used products. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Oh several reasons. Too many fees. Processing times were horrendous. Poor tracking and no audit trail. Review Source Response from BILL October 5, 2023 We thank you for your 5-star review Krystal! We are thrilled to hear that our software is making your business more efficient and that it has simplified invoicing and payment processing for you. We do appreciate hearing what can make our software even better and will pass along your feedback about our check process with automatic voids. If you have any questions or concerns, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email Craig S. CEO Business Supplies and Equipment Used the software for: Less than 6 months ### "Bill.com is the slowest invoicing and funding provider of them all." July 12, 2023 1.0 Worst ever. It takes a minimum of 45 minutes for an answer from chat support. It doesn't feel like anyone really cares about our time. Pros Bill.com is secure and it integrates with most accounting platforms. Cons The customer (not us) has a lot of control in scheduling the payment amount and date. The customer can also change the scheduled date even after it looks like its been paid. Whereas from our shoes we need to know we have been paid before we ship the product. After the invoice shows as paid the funding takes 7-8 business days or longer by ACH. This just isn't competitive. Its obvious that in addition to the 79 fee for use of the software that most of their revenue is generated by float on both our receivables and our payables. We don't want anyone to wait. It's important that all parties get paid as immediate as possible. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Melio](https://www.capterra.com/p/184673/Melio/) Reason for choosing BILL Accounts Payable & Receivable Brandname Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We hoped to have faster funding and some sort of chargeback protection. Review Source Response from BILL July 13, 2023 Thank you for your feedback, Craig! I'm sorry to hear that you had a frustrating experience with receiving payments. If you still need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email with our customer support team. We are here to help and want to assist you promptly. Kirsten C. Accounting Manager Accounting Used the software for: 2+ years ### "Getting better but still needs reporting" August 31, 2023 4.0 Allows routing & approvals that are useful Pros The automation and defaults have gotten a lot better. The sync function to QB & Sage Intacct works pretty well and decreases duplicative effort. The security around users and banking is well-designed. The note functionality is great for communicating with my staff and maintaining history. Customer support is generally good. Cons The reporting is definitely lacking. Running filtered reports is limited and cumbersome. I end up running huge reports when I only need one vendor's history. The sync function works well when it works, but the sync errors can be really complicated. Sometimes, support doesn't get what you're trying to accomplish - it doesn't seem like they all have experience using the product. Reason for choosing BILL Accounts Payable & Receivable integration with multiple accounting software packages and pricing Review Source Response from BILL September 1, 2023 Kirsten, thank you for providing your feedback on what is working well and areas where we can improve. We apologize for any frustration you may have experienced with our reporting tool and syncing. If you need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email from our customer support team. VR Verified Reviewer Writer Marketing and Advertising Used the software for: Less than 6 months ### "Decent product, but not my favorite" May 31, 2024 3.0 Overall, BILL does what I need it to do. Not much in terms of bells and whistles. Pros I like how easy it is to bill clients using BILL. Cons It's a bit old fashioned. I think it's a little harder to navigate and the UX could use an update. Review Source Response from BILL June 3, 2024 Thank you for your feedback on our BILL software. We are happy to hear that you find it easy to bill clients using BILL. We are sorry to hear that you have had difficulties navigating through our software and that you find our UX needs an update. We have passed that on to our product team. Please continue to provide feedback as we are always working hard to improve our software. KA Kristina A. Vice President Accounting Used the software for: 2+ years ### "A Fast Convenient way to pay bills for any size business. " October 3, 2023 4.0 Mostly ver smooth and efficient way to process high volumes of payments and insure accuracy in the payment amounts, payee etc. Pros I love that you can issue payments using a bank account or a credit card with a fairly quick turnaround time. The pricing of Bill is also very competitive compared to our other options. Cons Virtual card payments are not something I love. Also, Bill has automatically connected me with vendors that are not the vendor I had entered, so there is an opportunity for improvement in the network connections. Review Source Response from BILL October 5, 2023 Thank you for your positive review Kristina! We love to hear that making payments using BILL software is working for you. We apologize for any frustration that our virtual card program may have caused. We will pass along your feedback about network connections. If you have any questions or concerns, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email PV Pavan V. Accounting Specialist Accounting Used the software for: 6-12 months ### "Simplified process for Invoice processing and payment application" October 3, 2023 4.0 Overall I would say it was a Good experience. I would recommend BILL to anyone who are looking to simplify their AP and AR process and even if you are looking BILL as a payment method to your vendors or receive payments from your customers. But if you are looking BILL as a Accounting or reporting software, then I would definitely recommend you to go with other softwares. Pros We use multiple softwares to provide end to end accounting for clients. The best part about bill is its easy to integrate with other softwares. BILL creates easy to use invoices for our customers and also processing of vendor invoices is simple as most of the data is captured by IVA. The best part in BILL is payment processing as there are multiple methods to make payments and also charges for each payment is very less. We can initiate single payment for multiple invoices. We can even schedule the payment for vendors in BILL. Cons Reporting is not as expected in BILL. We need to modify each and every data to get the required Excel. They need to even take care of designing of reports as the reports will not come with their own design and we need to do everything. Invoice creation templates are most common and we can't see any design there. They need to work Mork on design and Reporting part. Review Source Response from BILL October 10, 2023 Thank you for your 4-star review, Pavan! We appreciate hearing that our BILL software is integrating well with other programs for you. We're glad to hear that invoicing for vendors and customers is easy to use and that making payments has been simplified. We apologize for any frustrations you have experienced with our reporting system and design. We will pass your feedback on to the appropriate team. If you have any questions or concerns, please feel free to reach out to our customer support. You can find more information on our website: https://help.bill.com/hc/en-us. Thank you! LS Lora S. Civil Structural Engineer Architecture & Planning Used the software for: 2+ years ### "It enhances companies' capabilities to manage financial affairs efficiently" December 22, 2022 5.0 It is certain that Bill.com has increased our capabilities and efficiency in processing bills through one system, as all processing operations are carried out through one platform, and all operations have become easy to follow, which helped us save time and effort. Pros Bill.com is a magical solution for presenting and documenting invoices via e-mail. This enables us to approve invoices, obtain the required approvals for them, and include them in the records directly, without the need to wait for the paper copy, which may take days or weeks to arrive. I really appreciate how Bill.com's advanced automation has made processing processes smooth and fast, and has made fully automated AP processing much easier. I like very much the ease of modifying fields as needed and the export and import options, as this enables us to obtain the reports we need in detail, and I greatly appreciate the search and filter capabilities available in Bill.com, which enable us to search in multiple databases and extract the bills we need as we want. Cons Since I started using Bill.com, I have not encountered any technical problems, as all the tools are easy to use, and the services of the Bill.com support team are very excellent, as they have responsive technical support. Review Source Response from BILL January 2, 2023 Lora, your comment made our day! We're going to share with our product team, who always enjoy hearing positive feedback :) VR Verified Reviewer Director Non-Profit Organization Management Used the software for: 1-2 years ### "Bill.com saves us hours each week!" March 29, 2023 5.0 overall, we are thankful it was recommended to us bc it saves time and helps with record keeping Pros The automation of bill payments, invoicing from staff for reimbursements, direct deposit options, and that we no longer print any checks ourselves, this along has saved us hours each month. Also, keeps track of all payments for tax purposes. Cons Sometimes it syncs with QB but there are errors. Bill.com no longer syncs with Expensify, which adds another layer of work for us if reimbursements are in Expensify. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing BILL Accounts Payable & Receivable Cost, set up and synch with other systems Review Source Response from BILL March 31, 2023 We appreciate you taking the time to share your feedback with us. We are pleased that customers like you have an amazing experience with BILL. KV Kim V. COO Non-Profit Organization Management Used the software for: 2+ years ### "Super simple to use, reliable and secure" September 19, 2022 5.0 Overall, we love this software. It has served our small organization well as we've grown. We don't have a full blown, multi person accounting and bookkeeping department but still have significant bookkeeping needs. This allows us to be more efficient and keeps us organized. Pros We really like the approval process and how simple it is to set up and use. Allows the ability to split payments across multiple projects and account codes. Allows vendors to input sensitive financial information needed to pay them via ACH without assuming liability that comes from handling sensitive information by our staff members. Great system! The audit trail is helpful when trying to rectify a mistake. It allows you to look back at the process and see where something was entered or approved incorrectly and by whom. Great accountability. The approval process workflow is exactly what our organization needed. Cons If a vendor enters something incorrectly when setting up their account or if they need an address changed, we aren't able to do it for them. That is terribly inconvenient at times. Review Source Response from BILL November 14, 2022 Thank you for your review, Kim. We are glad to hear that you are enjoying our app, and we'll be sure to get your feedback from our product team! Adam G. Chief Information Technology Information Technology and Services Used the software for: 1-2 years ### "Bill , automate invoices " August 16, 2023 4.0 Something that could stand out and that helps its use a lot is its interface is simple without complicated menus and easy to use, this makes it productive and easy to adapt to new users, since it doesn’t require as much training to become familiar with the platform, in addition to has predefined templates that are ready to use Pros What I like about Bill is that it helps to automate finances. In my company we use it to process invoices and it does so in a matter of minutes. I like that it can be done in many ways to upload an invoice from your computer, emails or from your mobile phone with just a photo, Bill is a great help for the digital transformation of finance. He is scalable and can quickly generate invoices. Bill has a track status system that notifies if an invoice has been sent and thus have better control. Cons Something I don't like is that customer service is very slow to answer, when you need immediate attention this can be critical, since it delays the process due to long waiting times. A problem I've had is that I can't send many emails since they take it as duplicates, but this is due to the slow response they give in this way. Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Melio](https://www.capterra.com/p/184673/Melio/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Xero](https://www.capterra.com/p/120109/Xero/) It has good integration with other software Review Source Response from BILL August 20, 2023 Thank you for your excellent review, Adam! We're thrilled to hear that our service has been easy and helpful for you as a new user. We truly appreciate your kind words and we're going to share this with our product team, who always enjoy hearing positive feedback! SL Steven L. Client succes specialist Marketing and Advertising Used the software for: Less than 6 months ### "High recommendation to use BILL! " June 8, 2024 5.0 Pros The ease of use and transparency of BILL is second to none. Highly recommend this software for your companies needs!! Cons At the moment there aren't any cons. This has been a great experience. Review Source Response from BILL June 12, 2024 Steven, thank you for your fabulous review of BILL! We are thrilled that you are enjoying the ease of use and transparency of our software. We appreciate your recommendation. We always want to hear what works and what will make your experience better. Ekalavya H. Founder & CEO Marketing and Advertising Used the software for: 2+ years ### "The best account platform for small and medium businesses " June 15, 2022 5.0 Our experience has been great. Pros Saves thousands of dollars in wire and credit card processing charges. Works better than any other payment processor for payments via ACH Cons Sometimes it takes longer than 3 working days to receive the payment in our accounts Review Source Response from BILL November 14, 2022 We're really grateful and appreciate you taking the time to share your rating with us, Ekalavya. Thank you for your review! JG James G. Controller Real Estate Used the software for: 2+ years ### "BILL Master" October 26, 2023 4.0 I would not be at my current role without BILL because I would not be able to manage the entire AP, AR, and accounting functions without it. It's a must-have! Pros BILL allows me as a controller to cut down on headaches and time spent with paper documents and old processes. BILL is an automation tool for the future that allows an AP clerk to 10x their productivity. Cons BILL is fairly expensive, but it is not an all-in-one solution to you must use it as an integrated solution although it often tops the price of the solutions its integrated into. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) QuickBooks was a step behind in the cloud based payables solutions. Review Source Response from BILL October 27, 2023 Thank you James for your positive feedback! We are thrilled to hear that our BILL software has sped up productivity for you. We will pass along your feedback on cost-effectiveness. We always want to hear what works and what will make your experience better. Mackenzie D. Director of Operations & Customer Experience Human Resources Used the software for: 1-2 years ### "Getting help is painful " October 1, 2018 2.0 It's not great. We use bill.com to invoice our customers. 60% of our client base has complained about the experience with bill.com because setting up accounts is not intuitive, and clients often times have set up different kinds of accounts by accident then feel harassed by reminder emails which state they haven't paid an invoice, even though they are marked as "paid" on our end. We paid a hefty API integration fee in an effort to host all of these invoices in our own system so that our customers wouldn't have to interact with bill.com. However, now we are facing a whole new set of challenges trying to gather information from bill.com that isn't exposed, but is integral in making the integration successful... then trigger days and days of frustration with support to get about 60% of the information that we need. Pros The ease of creating and tracking invoices Cons Trying to work with support actually ruins my day. The only way you can talk to a human on the phone is by scheduling a phone call. Every time I have done that we've had issues connecting and there's no number you can call. I also feel like every time I reach out to support via chat or email I get a completely different level of information and service. Sometimes they give you what you need right away, other times they say they can't provide you with that information you need to jump through additional XYZ hoops. Review Source Response from BILL November 15, 2022 Mackenzie, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! Similar Products Featured