# BILL Accounts Payable & Receivable Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is BILL Accounts Payable & Receivable the right Billing and Invoicing solution for you? Explore 561 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/166559/BILL/reviews

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BILL Accounts Payable & Receivable

4.1 (561)

[View alternatives](https://www.capterra.com/p/166559/BILL/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of BILL Accounts Payable & Receivable

Ease of use

4.2

Customer Service

3.8

## Pros and Cons in Reviews

TQ

Tawanda Q

Director of FinanceMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years.

“What I like most about the Accounts Payable and Receivable is the way it simplifies and refines the processing of vendors payments and the entire process of payables and receivables.“

May 29, 2025

CF

Claire F

Lead of Supply ChainConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years.

“I dislike that there isn't a way to view PDFs without having to click into a particular invoice. If you could do that, to search for a particular invoice, that would be beneficial.“

January 7, 2026

MM

Melissa M

Office managerConstruction, 11 - 50 employeesUsed the software for: 1-2 years.

“I love that I have access to be able to stop use on any funds if employee is no longer working for us or the ability to check all limits at any time.“

April 30, 2025

OD

Olga D

PharmacistHospital & Health Care, Self-employedUsed the software for: More than 2 years.

“I didn't like how it displayed too many columns on reports, which made it difficult to see if you need to take screenshots.“

February 11, 2026

PK

Patricia K

VP, Finance and OperationsHospitality, 11 - 50 employeesUsed the software for: 1-2 years.

“Given the time savings alone the small price we pay for processing is a great value and is far less than the cost of time, check stock and postage. “

March 25, 2026

MS

Marcia S

Finance AdminMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months.

“You have to manually receive payments because Bill.com does not receive updates from QB. Bill.com reuses invoice numbers which causes lots of confusion and errors.“

September 4, 2025

SJ

Sherin J

Senior accounting specialistAccounting, 51 - 200 employeesUsed the software for: More than 2 years.

“I am using BILL for AP bill processing and payment, ACH and Wire payment methods are simplifying my work and i can track everything under one software.“

March 14, 2025

Suehyun C

Accounting ClerkAccounting, 11 - 50 employeesUsed the software for: 6-12 months.

“We do not understand how or why this happened, and the best way to fix it would be to work with our account manager to terminate some companies and setup everything again.“

January 5, 2026

## Showing most helpful reviews

Showing 1-25 of 561 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Hallye N.  
Operations Manager  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "One stop for Invoicing and Reporting"

March 10, 2026

4.0

Bill is great and we use it along with Dext and Divvy for accounts AP and AR, invoicing and bill payment.

Pros

Bill is a great software to keep track of bill payments, AR, AP, customer invoicing and payments, running reports and has great customer support.

Cons

Bill can be costly as it has many additional software's and features that work with it but all are worth the money, Bill is better for larger scale businesses.

Review Source

AP

Abigail P.  
Manager, Accounts Payable  
Individual & Family Services  
Used the software for: 2+ years

### "Happy Enough To Continue Partnership"

March 21, 2026

4.0

We are mostly pleased with Bill AP&AR. On occasion I experience trouble escalating support issues to a timely resolution. There are a few missing features from approval policies I would like added.

Pros

Streamlined processes. Intuitive processes. Customizable integration settings. Ability to track payments.

Cons

Inability to merge original platform set up to unified platform. Process necessary to follow vendor virtual card payments.

Alternatives considered

[Paymode-X](https://www.capterra.com/p/234113/Bottomline-Paymode-X/)

Reason for choosing BILL Accounts Payable & Receivable

Bill.Com offered a more transparent plan and payment researching.

Switched from

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Ease of use, up to date functionality. Platform design.

Review Source

VR

Verified Reviewer  
Accounting Clerk  
Accounting  
Used the software for: 6-12 months

### "Would only wish it for my worst enemies "

January 5, 2026

1.0

When I think of BILL, I think of hostile architecture. Surely there is thought behind the design and systems of BILL. Without a doubt, when it works, it works. I think that's great, and literally the minimum expectation. If you've had positive experiences with BILL, I am only jealous of you, and wish others the same. I am making my best professional neutral face as I type this. BILL is a nice looking fintech product with infinite headaches waiting for you. We are an accounting firm with clients, and for all clients we use both BILL AP/AR and Spend & Expense (formerly Divvy). Our "account manager" managed to create unique companies for each client's AP/AR and S&E accounts. We are paying double subscription fees for some clients. We do not understand how or why this happened, and the best way to fix it would be to work with our account manager to terminate some companies and setup everything again. There are minor issues that happen, and those can be quickly solved by BILL customer support. If you run into any issues above what's answerable by existing Help Articles, you are absolutely at the mercy of whoever is on the other line. For example, there was a BILL-side issue that prevented some features (multiple colleagues had the same issue on different computers). A few hours and escalated case later, after the "manager" told me to restart my computer, the same manager confirmed it was a BILL-side issue. On the other hand, there have been a few angels that have given me sage advice to navigate BILL's asinine platform. I sincerely, sincerely wish competitor products are easier to work with, because I am sure this is purgatory, if not, an actual part of office-hell. I have heard on BILL product webinars there are accounting firms with \*hundreds\* of clients, and I can't imagine that at all -- it takes me at least 30 seconds to log in, another 30 seconds or a minute to get to the right page. Or, make that 3 minutes because after I log in, BILL switches me back and forth between AP/AR and S&E and I have to click about 3-5 times to get to the right client to begin with. If you choose BILL, I sincerely wish you the best!

Pros

You can see the delivery status of paper checks sent out. This is not a feature offered by some competitors.

Cons

A lot of things. If you need customer support for any small or critical reasons, you are at the mercy of whom you're connected to. Expect to spend 10-20% of your work week with BILL support if you decide to use BILL.

Review Source

KC

Katherine C.  
Chief Operations and Finance Officer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "A great tool for nonprofits"

June 19, 2025

5.0

Overall this is a great tool that I would recommend to others in the nonprofit industry as a way to manage invoicing and paying bills with full transparency for multiple bill approvers.

Pros

Bill is easy to use and the functionality of including different people to review and approve bills is high. Cloud-based means that the work can get done securely from anywhere.

Cons

The sync to Quickbooks Online can sometimes make small mistakes that have to be caught and fixed. This is rare but time-consuming.

Alternatives considered

[Ramp](https://www.capterra.com/p/207081/Ramp/)

Reason for choosing BILL Accounts Payable & Receivable

Our local nonprofit org supported this platform and preferred it.

Review Source

Response from BILL

June 20, 2025

Katherine, we want to thank you for your extraordinary review of BILL and appreciate your feedback on our software! It's great to hear that you find it user-friendly and packed with features that allow multiple people to review and approve bills. Plus, the platform's cloud-based nature means you can get your work done from anywhere. Our apologies for any difficulty you have encountered when syncing, which can be time-consuming for your company to fix. We appreciate your recommendation, as we are always eager to hear what works well for you and how we can enhance your experience.

PK

Patricia K.  
VP, Finance and Operations  
Hospitality  
Used the software for: 1-2 years

### "Game Changed!"

March 25, 2026

5.0

Our experience has been wonderful. Transitioning our workflow from paper to electronic has been a true game changer for our leadership team!

Pros

Bill has been one of the best platforms added to our organization in the past decade. It links directly to our accounting system so all of our financial reporting is updated real-time for any invoices added to bill. Bank transactions have been significantly reduced making reconciliations a breeze. Additionally, the workflow enables all invoices to have the appropriate approvals for policy compliance and made tracking down check signers obsolete! Given the time savings alone the small price we pay for processing is a great value and is far less than the cost of time, check stock and postage. Vendors manage their own accounts, which is amazing in and of itself. The onboarding process for them is very simple and requires very little interaction to get them up and running. We have had to reach out to customer support a few times and our problems ended up being a minor bug or issue that was quickly resolved. Ten out of ten a great product.

Cons

Minor dislike - I just can't get used to the name transition from bill.com to bill. The other thing I do not love is that we renamed our dimensions in our accounting system and unfortunately that doesn't translate to bill. We have retrained ourselves so it is not a big issue, but on our wish list for modifications.

Review Source

SM

Sean M.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Hidden Fees & No Real Support — Not Worth Using"

November 25, 2025

1.0

Extremely disappointing. The vendor never received the money, we reported the issue right away, and support passed me between agents only to tell me a resolution would cost almost as much as the payment itself. A payment platform should protect businesses, not penalize them for system errors. We will not be using Bill.com again.

Pros

Honestly, nothing. We tried using the platform for a simple vendor payment, and even that turned into an unnecessary headache.

Cons

Terrible support policies. We sent a $125 payment to a vendor who appeared as fully set up on Bill.com. When the vendor said they don’t use Bill.com, we immediately requested a reversal. Bill.com wanted to charge a $90 fee to “attempt” a reversal with no guarantee we’d ever get our money back and said it could take 30–90 days. Being charged nearly the entire payment amount for their own system issue is unacceptable.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing BILL Accounts Payable & Receivable

Was already setup with Bill.com previously. Will now be looking at alternatives

Review Source

VR

Verified Reviewer  
Finance Admin  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Terrible client experience "

September 4, 2025

1.0

I regret switching our companies over to Bill.com but we are stuck for a moment since it is so time consuming to switch to a new payment platform. I was promised that all the functions regarding invoicing that are available in QB would be available in Bill.com and literally none of them are available. You have to manually update every recurring invoice anytime you adjust our invoice template. You have to manually receive payments because Bill.com does not receive updates from QB. Bill.com reuses invoice numbers which causes lots of confusion and errors. You cannot bundle services in your invoice. I cannot fathom that a company that has offered this service for more than 5 years has not worked harder at making it a better experience for their clients. I'm grateful that we have not switched our Payables over.

Pros

Low payment processing fees. There are very little pros to using Bill.com and outside of the low payment processing fees, it is terrible.

Cons

BILL Accounts Receivable has the most basic, bare bone features available and it is very apparent that the customer service is outsourced. It creates a lot of additional manual work to upkeep and there is not a lot of helpful reporting. During chats, if your page refreshes (which it does often) or you navigate elsewhere, you have to start the chat all over again.

Alternatives considered

[Ramp](https://www.capterra.com/p/207081/Ramp/)

Reason for choosing BILL Accounts Payable & Receivable

Ramp does not offer Account receivables yet

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

QuickBooks kept raising their pricing for payment processing

Review Source

Response from BILL

September 9, 2025

Thank you for your valuable insight on BILL. We are glad you find the cost of payment processing fees low. We're sorry for the frustration you have experienced in staying connected with our support team and not finding our reporting options helpful. If any assistance is needed, please email us at feedback@hq.bill.com, and someone from our team will contact you directly to help.

OD

Olga D.  
Pharmacist  
Hospital & Health Care  
Used the software for: 2+ years

### "Experienced user"

February 11, 2026

5.0

It was a positive experience, it was easy to navigate in either mobile or desktop browser, as well as the app.

Pros

Very easy to use and straightforward interface, at least using it as the invoice receiver. I like the organization tools.

Cons

I didn't like how it displayed too many columns on reports, which made it difficult to see if you need to take screenshots.

Review Source

Charlie L.  
Videographer and Editor  
Design  
Used the software for: Less than 6 months

### "BILL is a Great Payroll and Bookkeeping Software!"

February 19, 2026

4.0

Overall, BILL was great when it came to payroll and keeping thing organized when getting paid for gigs.

Pros

BILL was a great tool for both accounting and bookeeping, as it is what I used for a while regarding payroll from an old company I was with. It was great value for money in that the learning curve wasn't too severe and there were basically 0 bugs or issues. Highly recommend!

Cons

I think the thing I liked least was the customer support wasn't that easy to reach. I had a small bug early in my time using it and had to wait quite a while before getting help.

Review Source

CS

Catheryn S.  
Cheer mom  
Civic & Social Organization  
Used the software for: Less than 6 months

### "Secured the bag"

February 3, 2026

5.0

This was just a quick a using apple pay or cash app to receive fund but alot more secure for transactions and bank info.

Pros

This is a secure, user friendly and fast way to send and receive funds. I used this for the first and was nervous but the accuracy of notifications are amazing.

Cons

In order for me to request a link had to be shared with me first. Maybe this is how the company that I partnered with user it.

Review Source

VC

Victor C.  
Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Be careful with the price when you sign with them"

March 26, 2025

1.0

They promised I was going to have a flat rate of $39.50 and now I see in my bill $79. They said that it is because of the standard price for the Corporate plan is $79/user/month. However, his rep, \[sensitive content hidden\], told us it was not going to change. We would not have picked this software at that rate... After complaining, they said I was going to have a discounted rate of $39.50/user/month for the first 3 months. I only had it for 2 months too. All the best if you are picking this softaware.

Pros

It seems pretty good at the beginning but wait until they increase the fee all of a sudden.

Cons

Pricing - hidden fees Not really happy with the customer service either. Took me at least one hour to get into the problem.

Alternatives considered

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

Reason for choosing BILL Accounts Payable & Receivable

Because of the initial price they offered, however, they did not agree to our initial price.

Review Source

Response from BILL

March 27, 2025

We completely understand that billing issues can be quite frustrating, Victor, and we sincerely apologize for any inconvenience this may have caused you. Please know that we are here to assist you. If you would like us to address your concerns further, please feel free to reach out to us at feedback@hq.bill.com. A member of our team will promptly contact you to provide the support you need.

PD

Pat D.  
Sr. Director, Finance  
Hospital & Health Care  
Used the software for: 2+ years

### "Bill.com makes your AP process seamless"

April 28, 2025

5.0

Bill has been a great partner and makes it easy to flow into our ERP. The ability to track each vendor makes it easy

Pros

Bill makes it super easy to approve and link invoices to NetSuite

Cons

Sometimes confusing for approvers who don’t have proper insights.

Review Source

Response from BILL

April 30, 2025

Thank you, Pat, for your fantastic review of BILL! We are thrilled to hear that you find our software incredibly user-friendly for approving and linking invoices to NetSuite. We apologize for any confusion experienced by your approvers who may not have had the necessary insights. Please continue providing feedback, as we are always working hard to improve our software.

CP

Christie P.  
Director of Operations  
Retail  
Used the software for: 1-2 years

### "Bill Product review "

April 28, 2025

5.0

Overall experience has been good. Only one con to the program.

Pros

Tells me exactly what to expect within the program. Very easy to navigate the platform.

Cons

The program will add companies on it's own, causes some disruptions in the invoicing process as you have to filter out the business list.

Review Source

Response from BILL

April 29, 2025

Christie, thank you for your valuable feedback on BILL! We love that you find our software easy to navigate and that it clearly explains what you can expect from the program. We apologize that you have had difficulty with companies being added independently. You may need to check and see if auto-connection is turned on, which would allow for that to happen. Please continue providing feedback; we are always working hard to improve our software.

TH

Thaier H.  
CEO  
Computer & Network Security  
Used the software for: Less than 6 months

### "BILL Accounts Payable & Receivable - Review"

November 7, 2024

1.0

I am extremely disappointed with Bill.com’s service. The process of verifying my account has been unnecessarily complex, frustrating, and riddled with delays. Despite submitting multiple identification documents (including my driver’s license, utility bill, and bank statement), they insisted on a selfie holding my ID—something I’ve never encountered even when opening bank accounts. This experience was reminiscent of dealing with a crypto scam company rather than a legitimate financial service provider. The delays in receiving my payment, the constant requests for more documentation, and the lack of transparency in their verification process left me with serious concerns about their credibility. Even after all my submissions, I was told that further delays would occur, taking several more business days. I’ve worked with major financial institutions, and they handle similar processes in a fraction of the time. Bill.com’s overly complex verification requirements and poor communication have severely impacted my trust in their service. Once I receive my payment, I will be canceling my account and ensuring my data is securely removed from their systems. I would not recommend Bill.com to anyone who values efficient, straightforward, and transparent financial service.

Pros

Nothing,.. The live agent was polite and tried to be helpful despite the frustrating verification process.

Cons

The verification process was overly complex, with constant requests for documentation and significant delays, making it extremely difficult to receive payments efficiently.

Review Source

Response from BILL

November 14, 2024

Thaier, thank you for reviewing our BILL software. We are sorry for all the frustrations caused by our verification process. Our identity verification process protects our customers from financial fraud and potential cyber attacks. We reached out via your post on another Social Media site and your account has been successfully verified. Please continue to provide feedback as we are always working hard to improve our software.

NG

Natalie G.  
Senior Marketing Manager  
Computer Software  
Used the software for: 1-2 years

### "User-friendly expense management tool"

August 23, 2024

5.0

Pros

Bill.com makes expense tracking and submitting extremely easy. I like that it automatically will (sometimes correctly) recognize and categorize different budget categories. Both the desktop and mobile experience are great.

Cons

I understand security is the utmost importance when it comes to financial management software, but my desktop app seems to never remember my device (even though I tell it to) upon login and I'm always needing to send a code to my phone.

Review Source

Response from BILL

August 27, 2024

Thank you for your five-star review of BILL, Natalie! We love that BILL has made it easy to submit & track expenses, that it will for the most part recognize/correct different budget categories and that both the desktop and mobile experience has been great. We appreciate your feedback on your desktop not remembering your device even though you select it to do so and have passed that on to our product team. We always want to hear what works and what will make your experience better.

KJ

Kirk J.  
Estimator  
Construction  
Used the software for: 6-12 months

### "Pro Bill User"

November 4, 2024

5.0

I am an employee and use this to help the finance team. Before using BILL we would have to hand receipts and purchase orders directly to someone in finance. It was inefficient and many employees would forget. Now i can do it at the time of purchase.

Pros

It is so easy for employees to use and upload their receipts.

Cons

There isn't anything I do not like. I like everything about it.

Review Source

Response from BILL

November 7, 2024

Kirk, thank you for your spectacular review of BILL ! We are thrilled to hear that you find our platform easy to use and upload receipts. Also we are pleased to know about the role our software played to change the manual receipt handling process for you. Customer feedback is valuable to us as we like to hear about what is working well for our customers.

DP

Dylan P.  
Lab Operations Associate  
Biotechnology  
Used the software for: 1-2 years

### "Great, User-Friendly Program"

October 31, 2024

5.0

Bill has made it simple to file for reimbursement for personal expenses during work trips. It's a no-nonsense way to receive payments.

Pros

Bill makes it easy to file for reimbursement and track personal expenses.

Cons

I don't have much of anything to complain about with Bill!

Review Source

Response from BILL

November 7, 2024

Thank you for your wonderful review, Dylan! We love that BILL is making it easy for you to file reimbursement and track personal expenses. Customer feedback is valuable to us as we like to hear about what is working well for our customers.

LB

Lindsey B.  
National Recruiting Director  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Easy to use "

February 18, 2025

5.0

Pros

Many of our clients use BILL and it makes it easy to manage Accounts Receivable.

Cons

We have never had any issues, so no complaints about this product.

Review Source

Response from BILL

February 19, 2025

Thank you for your phenomenal review of BILL, Lindsey! We are excited that it has been easy to manage your Accounts Receivable due to many of your clients using BILL. Customer feedback is valuable to us as we like to hear about what works well for our customers and what needs improvement.

AT

Andrea T.  
Controller  
Food & Beverages  
Used the software for: 2+ years

### "Creates AP efficiencies, but difficulty in 3-way match processing"

June 14, 2024

4.0

Pros

It's very easy to use, and eliminates paper checks and manual processing of wires and ACH payments.

Cons

The cost, the setup/implementation into our ERP system (Netsuite), and we had difficulty processing inventory prepayments and three-way match transactions.

Reason for choosing BILL Accounts Payable & Receivable

We inherited a company who used BILL, so we didn't really have a choice.

Review Source

Response from BILL

June 18, 2024

Thank you for your valuable feedback, Andrea! We are happy that you find BILL easy to use as well as eliminating the need for paper checks and manual processing of wires, ACH payments. We apologize for the difficulty you have had processing inventory prepayments and with three-way match transactions. We passed on your feedback on cost as well as setup/implementation to our team. Please continue to provide feedback as we are always working hard to improve our software.

VM

Valentina M.  
Finance Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "BILL Accounts Payable & Receivable Is a Reliable Solution"

April 29, 2024

5.0

Pros

I like the efficiency of BILL Accounts Payable & Receivable. BILL Accounts Payable & Receivable is easy to use and accurate.

Cons

No dislikes about BILL Accounts Payable & Receivable. BILL Accounts Payable & Receivable is so impressive.

Review Source

Response from BILL

May 2, 2024

Valentina, thank you for your glowing review of BILL! We love that you appreciate the efficiency of our software as well as it being easy to use and accurate. Please continue to provide your feedback as we value our users suggestions when planning for the future of our software.

JW

Jacquie W.  
Project Manager  
Computer Software  
Used the software for: 2+ years

### "Mixed Feelings "

November 13, 2023

2.0

Overall, I have found that their customer service is good which is important when needed. Our other product, Xero, has ZERO customer service. If I had to decide between these two products mentioned here, I would definitely pick BILL.

Pros

This is easy on the eyes and very user friendly which important to me.

Cons

Our company has this integrated with Xero and I do not feel they work well together without duplication.

Review Source

Response from BILL

November 15, 2023

Thank you Jacquie for reaching out and providing feedback. We are happy to hear that our software is easy on the eyes and user friendly. We are sorry about any frustration caused by integrating with Xero. Please feel to reach out to our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email if you need any help with your sync concerns.

VR

Verified Reviewer  
Accounting specialist  
Accounting  
Used the software for: 2+ years

### "My 2 years experience with Bill.com"

September 30, 2023

5.0

Pros

\- We use BILL(Bill.com) for processing and payment of invoices and to manage vendors. - We are able to use Bill.com provide timely payments and managing vendors. - AI recognitions of invoices is useful- Easy to enter bills, track bills and apply payment to bills which are already paid.- Availability of reports.- Availability of payment methods like Check and E-payment for US vendors and Wire for international vendors.

Cons

\- Sometimes facing issues with connecting vendors to E-payment or Wire payment.- Tech support is only available by chat.- Sync errors should give more detail on what's causing the issue- There are no issues apart from above, if i encounter any issues in future i can edit this review.

Review Source

Response from BILL

December 13, 2023

Thank you for your valuable feedback on your experience with our BILL software! We are thrilled that you are finding our IVA useful and that it is easy to enter bills, track them and apply payments to partially paid bills. Also that the availability of payment methods and reports is handy. We are sorry for any frustrations caused by lack of details on some sync errors and connecting vendors with E-payments or wire payments. You are able to request a call/email/chat with our customer support by going to our website: https://help.bill.com/hc/en-us

VR

Verified Reviewer  
Business Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Bill.com (BDC) is ready to help with Accounts Payable, but..."

April 20, 2021

5.0

I am just 2 months in on bill.com (BDC). It has taken this 2 months just to analyze our existing data and move what we want (import) to BDC from our existing programs. We want to synchronize expense work from data entry into BDC to moving the detail over to QuickBooks (QB) where we keep our accounting data. It is not as easy as it sounds.

Pros

Bill.com (BDC) is a full-featured software program that will simplify recording vendors and paying bills but... BDC is not as simple as it appears. We are excited to learn all that BDC has to teach us. See Cons....

Cons

To fully engage all the features of bill.com (BDC) one has to be ready to do the prerequisite work in cleaning up a company's existing records. We are using the BDC support team and our own accountant to gradually restructure our accounts payable-expense side of operating as a nonprofit organization. This has been laborious and frustrating at times. A major drawback is encouraging existing vendors to accept payment from BDC. Generally, people are guilty of 1. ignoring emails; 2. misreading emails; 3. not following clear directions.

Reason for choosing BILL Accounts Payable & Receivable

Bill.com (BDC) is the program suggested and approved by our accounting firm. We are a 24-year-old animal welfare nonprofit and we plan to be serving the same animals 50 years from now that we are serving now. That means we must plan ahead to provide meaningful and reliable data on the way we operating now to our successors. That can only be done with investment of time and money now to serve the future.

Review Source

Response from BILL

November 15, 2022

Hi, we're sorry to hear about this experience with our app, we'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!

Kavindu Githsara K.  
System Specialist  
E-Learning  
Used the software for: 2+ years

### "Efficiency at its finest with Bill.com"

January 23, 2023

5.0

Overall, Bill.com has been a valuable asset for our organization. Its automation of financial tasks, robust reporting capabilities and integration with popular accounting software has greatly improved our financial processes.

Pros

As a administrator of Bill.com within my organization, I have found it to be an efficient and streamlined way to manage our financial processes. One of the greatest advantages of this software is the automation of tasks such as invoice processing, bill payments and account reconciliation. This has saved a significant amount of time and effort for our finance team and has improved our financial accuracy. Another strong aspect of Bill.com is the robustness of its reporting capabilities. It provides a wide range of financial metrics and insights that have helped us make data-driven decisions for our business. Additionally, the integration with popular accounting software such as QuickBooks and Xero makes it easy to keep our financial records up-to-date and in sync.

Cons

A potential downside of using Bill.com is that it may require a bit of time and effort to set up the software and customize it to fit our specific needs. Additionally, while the software offers many features, some advanced features such as budgeting and forecasting may require additional tools or custom development.

Review Source

Response from BILL

February 1, 2023

Kavindu, your comment made our day! We will share this with our product team, who always enjoy hearing positive feedback.

Melanie A.  
Lead Trainer and Consultant  
Professional Training & Coaching  
Used the software for: 2+ years

### "Ge"

July 16, 2023

4.0

Works great and seamlessly MOST of the the time. Helps to manage accounting and bill payments and seems to be a great time saver that streamlines processes. I enjoy getting paid faster and love having a process I can track along the way.

Pros

My experience with Bill is as an end-user only. I like the ability to create invoices for clients that utilize them for bill payment/accounting. Entering invoices is a simple process and I like that you are able to view and track your payment requests once submitted. The ability to filter invoices is also easy and you don’t have to learn more than you need to depending on which service/feature you use. I don’t use to process payments but as an accounts receivable option, it works great for me and allows me to get paid even faster. The processing fees are reasonable and expedited payments processing is an option that is also reasonable.

Cons

While my experience is limited as an end-user, there have been a few times where my payment requests were not received or were duplicated. Not numerous but when it comes to payment, having it delayed for another reason is longer than most would want. The companies I know that utilize the full suite of offerings seem to be pleased and have used it long term with success.

Review Source

Response from BILL

July 18, 2023

Thank you for sharing your wonderful experience with our app, Melanie. We appreciate your kind words and will share them to our product team. They love hearing positive feedback like this!

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