# Page 4 | ShipBob Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ShipBob the right Order Fulfillment solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166529/ShipBob/reviews --- ShipBob 3.6 (104) [View alternatives](https://www.capterra.com/p/166529/ShipBob/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of ShipBob ## Showing most helpful reviews Showing 76-100 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Alekdandar S. Designer Consumer Goods Used the software for: 6-12 months ### "Software review" March 23, 2020 5.0 I like it a lot. Easy to use, fast service, very good customer support. Pros It is simple to use. Everything is well organized . Cons If I do not set preferences, the labels cost a lot more, but that is something I need to get use to. Review Source EP Emily P. Board President Philanthropy Used the software for: 6-12 months ### "ShipBob is Awesome" August 23, 2019 5.0 I can't say enough good things about ShipBob. Their customer care team is great at what they do and make interactions a great experience. Pros Having items in multiple ShipBob fulfillment centers, I can easily see the order, quantity, and location which makes planning and ordering much easier. I can quickly switch views with the ability to see photos and details with ease! Cons We love the software! Keep up the great work! Review Source Response from ShipBob August 27, 2019 Hi Emily, thanks for leaving a review and so glad we are able to partner with you and GiveNkind. Utilizing multiple fulfillment centers and the transparency in your operations is key! JP Jesse P. Fulfillment Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "ShipBob building a Partnership" October 14, 2019 4.0 Our overall experience with ShipBob has been positive. There was a learning curve at the beginning for both parties. This is common in most working business relationships I have been a part of. After we provided examples of what we expected, ShipBob made the necessary adjustments to meet our expectations. Pros The software has made managing 3 different warehouse locations easy and transparent. There are easy ways to customize each order to match customers specifications. Th Cons Doesn't always update in real time. The work being done (real-time) is not always easy to see (figure out). Review Source GL Gary L. Director Computer Games Used the software for: 6-12 months ### "Shipbob " October 11, 2019 5.0 Very positive. Pros Ease of use and very good support. Once set up fulfilling is automatic. Cons Nothing. The only problem I have had have been used fault and support has always helped. Review Source April G. Operations Manager Civic & Social Organization Used the software for: Less than 6 months ### "Excellent Fulfillment Service!" October 31, 2019 5.0 The onboarding experience was PHENOMENAL. They really help you get setup and make it as painless as possible. Great customer support and clear documentation on costs. HIGHLY RECOMMENDED! Pros Very user-friendly, excellent real-time reporting, and well organized. LOVE that it automates fulfillment submission and allows for tracking information to be automatically supplied to the customer. Cons I wish I could delete inactive SKUs that have 0 inventory. Reason for choosing ShipBob Far more organized and automated process. Review Source MF Marc F. Logistics Manager Consumer Goods Used the software for: 6-12 months ### "Shipbob is amazing" May 16, 2019 5.0 Pros The ease of use and how it flows. Finding information is very easy Cons there is nothing that I do not like about there dashboard and platform Review Source JC Josh C. CEO Food & Beverages Used the software for: 6-12 months ### "They will destroy your business" February 15, 2023 1.0 Lost stock, constant late orders, overpriced and shocking customer service. They are not a partner, they are an enemy of your business. I wanted it to work given that on paper they looked great. Multiple warehouses, great tech, but they have caused nothing but issues from day 1. Pros Easy to use software and interface, this is not the issue. Cons Software is fine, its just that the company is utterly useless is doing anything else. Review Source NR Nikolay R. CEO Automotive Used the software for: 6-12 months ### "Great overall experience!" November 15, 2019 5.0 Pros Easy setup, many integrations, works with every popular platform out there. Cons No cons really. Any issue is addressed within 1 day. Review Source Johnathan D. CEO Marketing and Advertising Used the software for: 1-2 years ### "Automatic Recommendation For Our eComm Clients" August 27, 2019 5.0 Pros From a logistics perspective for our clients, it was an absolute no brainer. We don't use it ourselves but many of eCommerce clients do. Cons Nothing to mention to be honest. It does what it says it does. Review Source ET Eric T. Operations Manager Used the software for: Less than 6 months ### "Not good." January 23, 2018 1.0 Pros Interface design is clean. It looks like a program that is friendly you to use, and looks like something we'd like to support. Cons A lot of the sections we navigate to don't have the features we'd expect. Also, the claims process and working through email w/ your Zendesk hasn't been friendly. We'd need claims filed on damaged goods on large shipments that aren't easy to track. Review Source JN Jenny N. Founder Used the software for: Less than 6 months ### "Worst company I have ever used" April 27, 2018 1.0 Pros This company gave me a nightmare. Terrible software, even log in doesn't work. Orders errors out yet suddenly popped up leading to products getting fulfilled incorrectly. We had over 100 orders fulfilled incorrectly by them in the first week of working with them. Have never had such a bad experience with a 3PL Cons Customer service is a joke. No one cares. While your stuff is on fire, you can call your account manager and he is leisurely at lunch, and said he will handle it when he is back from lunch. And obviously 3 hours later you still dont hear from him. Review Source KK Kaushal K. Founder Retail Used the software for: Less than 6 months ### "Highly Recommended" March 23, 2020 5.0 Have had almost zero issues with them since starting. Shipments go out on time, and delivered without any problem. I don't even really think about it. They stayed open and functional during COVID-19 which was huge. Pros Website/dashboard is easy to use and see all of your orders. Cons Nothing really. They may not be the cheapest out there, but I haven't really shopped around since everything just works with them. Review Source CS Chris S. Marketing Director Used the software for: Less than 6 months ### "Good solution, but requires frequent contact with support team" March 22, 2018 4.0 Pros Ability to manage products, merge inventory, handle bundles, and see stock levels. The ability to do multiple distribution centers looks cool, but not used yet. Cons No way to delete duplicated product variants imported to system. No easy way to manage pre-orders other than manually putting items on hold. Review Source TM Tisha M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Seamless Production" March 26, 2020 5.0 Pros Easy to create a shipment and to see orders coming in and shipping out. Cons Picks up products from Squarespace that are not for fulfillment. Review Source GU Greg U. Founder Consumer Goods Used the software for: Less than 6 months ### "Solid fulfillment service, straightforward user interface, responsive customer support" October 5, 2019 5.0 For me, the key is the integration with Shopify. When an order comes in, it's automatically transferred to ShipBob, which fulfills the order as soon as possible and bills my account. I have never packed a box thus far, which frees up time for value-add activities Pros I engaged ShipBob for e-commerce fulfillment services for an ecommerce business hosted on the Shopify platform. I like that the user interface is pretty straightforward, customer support has been good (during setup and post-launch), and that the price seems to be reasonable. Cons I had a minor issue mapping Shopify shipping methods to ShipBob shipping methods. But it was minor and easily resolved. Review Source GB Guido B. Founder Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Best bang for your buck" November 11, 2019 5.0 Problems happen, but shipbob is there to help Pros Its easy to use and intuitive. As a software developer, I appreciate how its laid out. Cons It's a little slow to load. Moving from screen to screen is a bit like watching paint dry. Reason for choosing ShipBob Cost Review Source PJ Phil J. CEO Used the software for: 1-2 years ### "good company to get my small business started with!" January 18, 2018 4.0 Pros pretty easy to use and updated in a timely manner. clean looking and big improvement over previous software version Cons sometimes gets hung up, doesn't process. would like to see a little more detail under my account charges Review Source FE Florian E. Director of operations Consumer Electronics Used the software for: 1-2 years ### "Horrible!" October 20, 2018 1.0 Usually, I do not review businesses but the experience is the worst! Pros Reports section are working nicely. I like the breakdown of orders. Cons Creating B2B orders, inventory transfers is totally a mess. Review Source JR John R. CEO / Founder Food & Beverages Used the software for: I used a free trial ### "E-commerce made easy " September 5, 2019 5.0 Excellent. Great customer service. Would highly recommend. Pros ShipBob revolutionizes the way that our company ships consumers. The complexity of order fulfillment with any e-commerce business can severely strain other fundamental areas of a business that are vital to it's growth and success. As a small start-up, having a shipping solution like ShipBob is essential. Cons Handing over fulfillment responsibilities is a challenge simply because you, as the business owner, lose a bit of control. However, my experience with ShipBob was great. Review Source KM Kendrah M. Customer Experience Specialist, Trainer Used the software for: Less than 6 months ### "We're having troubles as a team and shared our feedback with our account manager." January 26, 2018 1.0 Pros The support team wants to be helpful and has decent turnaround time. The design looks nice and isn't overwhelming. Cons Managing claims aren't user friendly. Locating the orders within ShipBob based on our order number and the followup through email and the ShipBob platform isn't ideal. Review Source VR Verified Reviewer CEO Consumer Goods Used the software for: I used a free trial ### "Would be great if the program worked!" March 18, 2019 1.0 Pros It looks very attractive actually and that's the only thing that is going for it. Cons There program is buggy to the point that it's unusable and is so inconvenient. I own a FBA Arbitrage company and need a prep center, I spent all this time creating a prepping plan with them and literally the next day after I ordered the products and sent it to them I get a message from their customer service and I quote: "We do not accept FBA prep at this time". what a great response! Review Source CT Chris T. Logistics Mgr. Used the software for: Less than 6 months ### "Had some difficulties in the beginning and have worked through them" January 18, 2018 4.0 Pros Easy to navigate and it does offer customers more options than other fulfillment centers I have used in the past Cons Not being able to look at my inventory in each location. This is possible, but I have to go through multiple steps to achieve this. Review Source EW ERIC W. COO Retail Used the software for: 1-2 years ### "easy loading of goods and some fulfillment - good people working in L.A." January 19, 2018 4.0 Pros Neat and understandable. Plenty of helpful people who you can consult with to help out on the data entry. Great that it syncs to Shopify. Cons You need to use it to get all the information in. The excel upload wasn't easy for us to use, though we tried several times. I opted to enter each product manually, but that wasn't too bad. The sync with our Shopify wasn't always perfect either, but that's probably because of our store is organized. Review Source VR Verified Reviewer Operations Marketing and Advertising Used the software for: 6-12 months ### "Automate your shipping process" April 17, 2019 5.0 Pros The service staff have been very helpful in providing quotes and service for the first few Parcels we've sent. Their warehouses are all across America, allowing my customers to receive their shipments extremely quickly. They're API functionality means my shipping process is so streamlined. Cons No real cons to report. You'll have to do the work of deciding which Warehouse you'd like your items to be located in, but that is common sense. Review Source KN Kim N. Ops Director Used the software for: Less than 6 months ### "good software but buggy on shipping price." January 29, 2018 4.0 Pros Ease of use. It has good integration to Amazon, Ebay, and Walmart. Inbound shipment is quick and easy. Cons shipping price is not consistent and aligned to contracted price. same product and weight would be price double sometimes. Review Source Similar Products Featured