# Page 3 | ShipBob Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is ShipBob the right Order Fulfillment solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/166529/ShipBob/reviews

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ShipBob

3.6 (104)

[View alternatives](https://www.capterra.com/p/166529/ShipBob/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of ShipBob

## Showing most helpful reviews

Showing 51-75 of 104 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TS

Tom S.  
Founder  
Apparel & Fashion  
Used the software for: 1-2 years

### "Great inventory management"

May 26, 2019

5.0

Pros

ShipBob is the best way to manage inventory and get it to your customers quickly. The software is simple. I can manage my entire business from an app. It’s really simple to load inventory. They keep you updated at every step of the process. If you have any issues the customer support is fantastic. Highly recommend.

Cons

Nothing. It’s really intuitive and have never had a glitch.

Review Source

Response from ShipBob

August 1, 2019

Hi Tom, thanks for taking the time to leave a review. So glad that you can manage your entire business from ShipBob. Keep up the success!

CV

Christopher V.  
CEO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Optimally Review"

March 23, 2020

5.0

We have found that Shipbob takes an exceptionally long time to check in new inventory. This causes a nightmare in the supply chain and with angry customers.

Pros

Ease of use and automation. I also like the multiple shipping locations.

Cons

The long time it takes to load between screens.

Reason for choosing ShipBob

More flexible shipping options.

Review Source

ED

Eli D.  
Owner  
Sporting Goods  
Used the software for: 6-12 months

### "Gave Me My Time Back"

October 11, 2019

5.0

Pros

It helped me offload one of the most time consuming tasks; order fulfillment. Shipbob has also helped me track metrics from a birds-eye view that enables me to make higher level decisions as an owner/operator without having to go in, aggregate the data, and then step back to see where the issues were.

Cons

Sometimes if I need support I will submit a ticket and I get 3-4 responses from their team. Its a lot of support which is great, but sometimes it can be hard to get eveyone on the same page about the issue, so I guess you could say there is almost too much support.

Review Source

NP

Nikolai P.  
Cofounder  
Apparel & Fashion  
Used the software for: 1-2 years

### "Simple, fast, great price"

October 4, 2019

5.0

Great service, great cost, easy to use, nothing to worry about.

Pros

The software is easy to set up, use and it’s compatible with Shopify. Tracking is made easy as is sending inventory.

Cons

Sometimes it is slower to load but this is not a big deal at all.

Reason for choosing ShipBob

I just got lucky on the first try. Shipbob had the software I needed to put everything in one place and make analytics easy.

Review Source

VR

Verified Reviewer  
Founder  
  
Used the software for: Less than 6 months

### "ShipBob has been an instrumental partner in scaling our business regarding operations and logistics"

March 22, 2018

4.0

Pros

Fairly easy to use and customer support is always helpful. Very simple to edit orders and adjust shipping services on an order by order basis.

Cons

Some features are hidden and not the most intuitive in the Dashboard. The Warehouse Receiving Order system has to change...sometimes items aren't evenly divided into boxes (i.e. you put more units in one box vs the other). It's also not the most intuitive. The ability to auto-export inventory would be very useful in syncing inventory with Shopify.

Review Source

MY

Marcus Y.  
Customer Support Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Amazing Service and Easy to Use UI"

September 27, 2019

5.0

ShipBob helped us transition from another fulfillment center and we realized what a professional fulfillment center should be operating at. Very easy transition from our old fulfillment center with a dedicated point of contact to start with and professionals in helping our business succeed with insight from the fulfillment side of operations.

Pros

Great service and communication. The onboarding process was seamless and our success manager was very helpful in implementing our specific fulfillment needs like available shipping options and inventory management. The customer support is fantastic and responds quickly to claims and questions. Creating WROs is also a simple and effective process.

Cons

Submitting claims is a little clunky. Honestly haven't really found anything that was difficult to use or that I wasn't able to do. We had a few very specific requests that they are looking into, but nothing that made managing our fulfillments difficult.

Review Source

AT

Aaron T.  
Fulfillment Manager  
  
Used the software for: 6-12 months

### "ShipBob's customer service and responsiveness has made working with a 3PL a great experience!"

January 24, 2018

5.0

Pros

I like that the portal gives so much information in regards to best selling products, the sales velocity, and how to distribute between warehouses. And the dashboard gives very crucial information right on the home page!

Cons

I would prefer if the ability to merge products did not mean I had to remove the existing product from ALL of the bundles I had setup. I also wish it was easier to indicate when I needed a large order palletized, without having to manually input each one.

Review Source

LW

Lynda W.  
Office Manager  
Consumer Goods  
Used the software for: 1-2 years

### "I would recommend ShipBob"

October 11, 2019

5.0

We did not have time to ship our products. The transition to ShipBob taking over was easy and efficient. Now our products are being shipped with no worries.

Pros

Out team loves the ease of use and prompt customer service.

Cons

There are no cons. We are very happy with everything.

Reason for choosing ShipBob

We chose ShipBob because of their efficiency, customer service, and cost.

Review Source

PB

Peter B.  
Director of Marketing  
Consumer Goods  
Used the software for: 1-2 years

### "Our logistics and fulfillment is covered"

January 25, 2020

5.0

Pros

With ShipBob our logistics and fulfillment is completely covered. Our team finds the dashboard easy to use and it allows us to focus more energy on marketing and advertising to help us scale the business.

Cons

Honestly, nothing. They do what they are supposed to, and they do it well.

Review Source

BB

Brad B.  
Vice President Of Sales  
Consumer Goods  
Used the software for: 6-12 months

### "Shipping / Logistics Made Easy"

November 8, 2019

5.0

While the dashboard has been very easy to use, I've been most impressed with the people at ShipBob. If I've had questions - their availability and responsiveness has been great. If I've had the very occasional issue, it was resolved immediately. Fantastic customer service and experience from this team!!

Pros

Very intuitive and straightforward in terms of customer use

Cons

No challenges to report - I really can't point out any issues from the functionally my team needs to run our business.

Review Source

DM

Daniel M.  
Director, Driver Programs  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "It's an upgrade but far from perfect"

February 13, 2020

4.0

Not pleased with the customer support. Typically email responses from support are not direct or helpful. The customer services reps have not been helpful in explaining the various features of the software. I'd really like a full tutorial of the software to understand how I can maximize its utilization.

Pros

It has a user friendly interface. Gives clear status of when goods are delivered and when there has been an issue. Like the multiple ways we can add orders (manually, through Shopify, etc.)

Cons

Inventory counts have been off in the inventory tab. One day we had 40 items remaining and then got an update that there was a "spot check" and we had 0. We are not a high volume operation and we were caught off guard. There are also issues with syncing to Shopify. Not always

Review Source

JL

Joy L.  
eCommerce Consultant  
Retail  
Used the software for: Less than 6 months

### "Great 3rd party fulfillment app"

March 8, 2022

4.0

Besides a few hiccups our overall experience with ShipBob has been positive. There are going to be false positives with Shopify and shipping rates for customers incorporated with ShipBob but besides that the app is of great value and importance to us.

Pros

Very easy to implement this app and the customer support made it very straight forward to sync with Shopify.

Cons

The UI could use some tweaking to make it a bit more first time user friendly. There were some false positives with shipping address.

Reason for choosing ShipBob

We saw other reputable companies use ShipBob as their main 3rd party fulfillment partner. That influenced our decision to work with ShipBob.

Review Source

LT

Louisa T.  
Product Manager  
E-Learning  
Used the software for: 1-2 years

### "Great platform for those starting with fulfillment"

August 26, 2019

5.0

Shipbob was a great and budget-friendly resource for my company's needs. We needed a fulfillment center that was easy to work with and didn't have too many requirements around how to package items for shipping. Shipping rates are fair and support is always willing to audit our orders for any discrepancies. I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.

Pros

The dashboard is easy to use. Customer service is great and answers all of my questions quickly.

Cons

Order and product pages load slowly. I've had issues with posters getting damaged in shipping.

Alternatives considered

[ShipMonk](https://www.capterra.com/p/153768/ShipMonk/)

Reason for choosing ShipBob

They were willing to work with companies with lower monthly ship rates and didn't have any complicated packaging requirements when shipping items to them.

Review Source

Austin Distel C.  
Co-founder  
Retail  
Used the software for: Less than 6 months

### "My trusted 3PL partner for non-Amazon fulfillment. "

October 10, 2019

5.0

ShipBob gives us a single source of truth for all our order data, inventory data is easily filterable across all fulfillment centers, broken down by sales channel, etc. I can even set up re-order notifications so I know when to place an order with my manufacturer, reducing stock-outs.

Pros

Big fan of my own buying experience. It felt consultative rather than sales. \[SENSITIVE CONTENT HIDDEN\] really seemed to be on my team and looked out for my best interest. I love that I can put 2-day shipping on my personal store.

Cons

Design is a bit behind and minimal, but that's more of an aesthetic thing.

Reason for choosing ShipBob

They seem to be the winner in the space.

Review Source

Response from ShipBob

October 14, 2019

Hi Austin, thanks for the review and glad you can take advantage of the 2-day option for your customers!

JV

Jake V.  
Controller  
Apparel & Fashion  
Used the software for: 6-12 months

### "SLAM x Shipbob Review"

October 16, 2019

4.0

When we started, they were moving to a bigger warehouse. This led to a few tech problems with the cost of shipping orders. Luckily this was remedied relatively quickly and they reimbursed us for the miscalculations. Since then, it has mostly been smooth sailing.

Pros

Easy to keep tabs on all orders, fast product uploading, easy to teach others

Cons

Not the greatest on mobile, can feel cluttered at times

Review Source

AG

Aldith G.  
Customer Experience Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great Shipping Platform"

March 9, 2020

5.0

Pros

All of the processes are automated, communication is easy and very effective.

Cons

Shipping Address Edit removes all information if a name edit is needed.

Review Source

Elliot G.  
Founder, T1D  
  
Used the software for: Less than 6 months

### "Love the simplicity of the dashboard, and the speed of service."

March 29, 2018

5.0

Pros

The system is beautiful and easy to navigate. Everything is super well laid out. The connection between our store and Shipbob is seamless.

Cons

The cost of the shipping is higher than discussed, this was forsure a little bit disappointing. We need to work through this.

Review Source

JS

Jon S.  
CTO  
Consumer Electronics  
Used the software for: Less than 6 months

### "Easy fulfillment integration "

September 4, 2019

4.0

Their overall product is amazing, easy integration into multiple retail platforms. It’s just the customer service aspect, though I realize there are a lot of variables at play, I’m sure they’re work it out!

Pros

Great macro controls over all components of fulfillment. Flexible ways of combining SKUs. Fast fulfillment on incoming orders.

Cons

The issues I’ve had are more with customer service. There are currently 4 of our items that are missing and I haven’t heard back from customer service on their whereabouts. On the software side, some of our customers do not receive email confirmations, seems to be an issue with ShipBob bouncing back to SquareSpace.

Review Source

TT

Tom T.  
Director of Customer Experience  
  
Used the software for: 6-12 months

### "Overall a great experience. There have been errors here and there that affected customers though."

January 22, 2018

4.0

Pros

Easy user interface to work with. Nice, clean and simple. Easy way to set up, track, and quickly send new orders from the interface.

Cons

It would be nice to have a live chat or support phone number for high priority issues. There has often been times we could have avoided a problem with a customer if a quick response happened. It was also be nice to have inventory levels automatically dispersed according to which DC's have the most turnover.

Review Source

JP

James P.  
CEO  
Consumer Goods  
Used the software for: 6-12 months

### "Good Product"

October 12, 2019

4.0

Pros

Easy to use and efficient product for shipping and delivering product to customers. Integrates with backend of website seamlessly

Cons

Sometimes the algorithm mistakes shipping costs. You need to watch to see if something is outsized cost

Review Source

KM

Karin M.  
Founder  
Retail  
Used the software for: Less than 6 months

### "Very SLOW fulfilment, does not meet deadlines, bad support. "

November 5, 2021

2.0

We've had nothing but problem after problem after problem with Shipbob. It's been the worst decision to change over to them which we initially did because it looked cost effective. But remember, you get what you pay for! What you might save in storage costs will cost you your reputation in fulfilling orders on time, it will cost you time having to be on emails and calls trying to get helpful response from their Support team and time when they take a whole month to actually process and receive an incoming shipment.

Pros

Initial set up was easy at first and you don't have to be a big business to sign up with them.

Cons

It's totally inflexible and not designed for practicality for e-commerce businesses.

Review Source

MR

Matt R.  
CFO  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Easy to get started and fast customer service"

February 24, 2020

5.0

We've been very satisfied. We moved over all of our fulfillment to them three months faster than anticipated because of the ease of use.

Pros

Clean UI with easy features. It was also very easy to implement and move over all of our previous fulfillment platforms. The customer service is fast and thorough.

Cons

It can be difficult to get some SKU specific data analytics, but the aggregate analytics are solid.

Alternatives considered

[ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/)

Review Source

AH

Andrew H.  
COO  
Retail  
Used the software for: 6-12 months

### "ShipBob is AWESOME!"

June 24, 2019

5.0

We have had a great experience so far!

Pros

I can run a $50 million company with this software with little to zero issues.

Cons

There is nothing applicable to add to this box at this time.

Review Source

Response from ShipBob

July 8, 2019

We love hearing this and are honored to be a partner of yours in your success!

Karen R.  
Internet Marketing Specialist: Content Marketing, Social Media Marketing, Blogging  
Management Consulting  
Used the software for: 6-12 months

### "Great program and easy to use!"

January 8, 2019

5.0

Pros

Very easy to order books and have them shipped to your customers. Simple to track inventory levels.

Cons

I have been using for the past 9 months and have not found any negatives.

Review Source

KA

Kevin A.  
CEO  
Apparel & Fashion  
Used the software for: 2+ years

### "Reduces overhead, makes our customers lives easier!"

November 15, 2019

5.0

Pros

We refer our customers to ShipBob frequently because it makes the fulfillment process so much easier and more efficient! It helps our customers save on overhead by not having to hire staff and get a warehouse lease just ship out products.

Cons

I wish we had more customers to send their way!

Review Source

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