# ShipBob Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ShipBob the right Order Fulfillment solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/166529/ShipBob/reviews

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ShipBob

3.6 (104)

[View alternatives](https://www.capterra.com/p/166529/ShipBob/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of ShipBob

Ease of use

3.9

Customer Service

3.6

## Pros and Cons in Reviews

BK

Bridgette K

ownerRetail, 2 - 10 employeesUsed the software for: 6-12 months.

“I began using this software to increase speed in order shipping and improve my inventory management.“

October 20, 2025

vr

valerio r

CEOSports, 2 - 10 employeesUsed the software for: More than 2 years.

“HORRIBLE, i am taking the time to alert any other potential customers that this company is to avoid at all costs.“

June 6, 2025

GB

Gideon B

Customer ManagerMedia Production, 51 - 200 employeesUsed the software for: More than 2 years.

“Effectiveness of the software in inventory planning and brilliant integration with other platforms.“

March 31, 2025

AB

Angela B

CEOApparel & Fashion, 11 - 50 employeesUsed the software for: More than 2 years.

“Just a broken shell of a company that will be chewed up and spit out with the times.“

December 4, 2024

AJ

Abby J

ConsultantAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months.

“ShipBob has the best deals and is able to help you accurately keep track of your inventory.“

November 24, 2024

Adrian D

OwnerDesign, Self-employedUsed the software for: 6-12 months.

“Non transparent pricing.“

July 11, 2024

BK

Bridgette K

ownerRetail, 2 - 10 employeesUsed the software for: 6-12 months.

“I found this software was perfect for those issues.“

October 20, 2025

RD

Rom D

DirectorConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years.

“Overall service has clearly declined over time.“

June 11, 2024

## Showing most helpful reviews

Showing 1-25 of 104 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Steven S.  
Private Capital Manager  
Financial Services  
Used the software for: 1-2 years

### "Best Shipping Option for High-Volume E-commerce start ups"

November 2, 2018

4.0

Shipbob does a great job making it easy for anyone to run a high-volume e-commerce site. Their team is very helpful during the onboarding process, and their platform is very easy for anyone to use. Their support team is very responsive and clear up issues quickly. When I was in search of a company to package and ship, Shipbob was able to take inventory within days after the first call and our site was live shortly thereafter. I don't think there is anyone else in the market that has that ability at the moment. I still work a full-time job in banking and have very little knowledge of logistics or shipping, Shipbob handles all of that for me and now with their amount of locations growing it is only getting easier to service our customers in all 50 states.

Pros

The Shipbob platform is easy, their support team is responsive, orders get packaged and shipped and I don't have to touch a thing. I work full time in banking but still run a company on the side that generates a lot of orders that need to be packaged and shipped. This may the most user friendly platform and any issues are resolved quickly via emailing their support team.

Cons

The app works well but no where near as good as the online site.

Review Source

JD

Jazmen D.  
Owner  
Consumer Goods  
Used the software for: 1-2 years

### "Overall Thoughts About ShipBob Experience"

September 18, 2019

5.0

I have been in partnership with ShipBob for 2 years now. Overall my experience has been a positive one. There have been hiccups throughout the years but what I appreciate about ShipBob the most is that they’re always willing to correct any mishaps.

Pros

User friendly software. Customer support is reliable & transparent.

Cons

Sometimes the response is slow with loading pages.

Switched from

[ShipStation](https://www.capterra.com/p/155621/ShipStation/)

Growth of business could no longer be managed under this software. I also needed my shipping processed more streamlined and ShipBob has provided that for me.

Review Source

Response from ShipBob

September 19, 2019

Jaz, thanks so much for taking the time to visit with us in person and leave this review. Keep up the success!

vR

valerio R.  
CEO  
Sports  
Used the software for: 2+ years

### "horrible service"

June 6, 2025

1.0

HORRIBLE, i am taking the time to alert any other potential customers that this company is to avoid at all costs. Just google their reviews.

Pros

how they worked 6 years ago. at the beginning it was alright, they were doing fine despite the platform has always been terrible

Cons

everything that happened in the past years. EXPENSIVE SHIPPING CONTINUOSLY CHANGING WAREHOUSES WORST CUSTOMER SERVICE EVER EXPENSIVE MISTAKES EVERYWHERE

Review Source

Response from ShipBob

June 10, 2025

We're so sorry to hear this. Someone from our support leadership team will be reaching out ASAP.

GB

Gideon B.  
Customer Manager  
Media Production  
Used the software for: 2+ years

### "My fast hand experience with ShipBob."

March 31, 2025

5.0

The product is an amazing tool for distribution management. It has ensured amazing custom unboxing experiences.

Pros

Effectiveness of the software in inventory planning and brilliant integration with other platforms.

Cons

I cannot think of any dislike. The software has served us without flaws.

Review Source

BK

Bridgette K.  
owner  
Retail  
Used the software for: 6-12 months

### "Great Software for my small business. "

October 20, 2025

5.0

Pros

This software did not have much of a learning curve. I began using this software to increase speed in order shipping and improve my inventory management. I found this software was perfect for those issues. The value for money is great as compared to others I have used. I did not experience any bugs or issues. The customer support was great and attentive.

Cons

At this time, I cannot think of anything negative in regards to ShipBob. The software was beneficial to my small business and getting orders processed and delivered.

Review Source

RD

Rom D.  
Director  
Consumer Goods  
Used the software for: 2+ years

### "Multiple issues with packing standards resulting in damage"

June 11, 2024

2.0

Overall service has clearly declined over time.

Pros

Their pickup services are quick with ecommerce integrations.

Cons

They do not have proper packing standards for heavyweight or large orders resulting in damage that they will not take responsibility for.

Switched from

[Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/)[Extensiv Integration Manager](https://www.capterra.com/p/180226/CartRover/)

Too expensive. The issues they created was jeopardizing my business operations and they would to show signs of a plan to improve.

Review Source

RM

Ryan M.  
Co-founder  
Consumer Goods  
Used the software for: 6-12 months

### "DO NOT USE!! SURPRISE "FEES" EVERYWHERE! Run away while you can..."

June 26, 2020

1.0

TERRIBLE. HIDDEN FEES! Do your diligence - ask any founder that is using (or more likely had used) this service. They have no public phone number to contact. They charge you fees without notifications. They want you to mess up small things so they make money on fees. I feel like they all used to work at a rental car agency, they're so good at getting you to pay for things that you did not think were in the plan.

Pros

All the surprise fees! If you loved being charged for things without them reminding you or making an effort to really notify you, then boy is this the service for you! I also love how they sneakily word things in their SLAs. For example, lets say you want them to process inventory. You think they have to do it in 5 days, right, since thats what they said. FALSE! They get to do it whenever they please since the wording in the SLA says "5 business days once the WRO moved to "Arrived" status." Want to guess who gets to decide its "arrived" in status (even though it could have physically arrived much sooner). Thats right, ShipBob! My story: we got set up with ShipBob. We didnt do a full implementation, since our inventory was arriving over the next month or two. We send over the first bit of inventory, and I was happy. Then, a month later, I notice they were charging me $50 a day for not having the right label on it. Is it somewhere in their long list of requests from you? Yes. Did they make a real effort to notify me? ABSOLUTELY NOT! This is a "hidden" fees business parading as a 3PL. Hey ShipBob in case you're reading this (unlikely given how much you care about customers)- you likely know exactly who I am based on this review. You're already doing many things on the last day of the SLA (based on your tricky definitions that likely would confuse many) so I know you cant do any worse! I'm switching anyway and trying to help other founders avoid you.

Cons

This is a "hidden" fees business parading as a 3PL. If you are in doubt - please try to get in touch with their customer service. THERE IS NO PUBLIC PHONE NUMBER. I guess that should have been red flag #1. They'll eventually give you one if you ask. FUN ACTIVITY: Try calling that number. In my experience they dont pick up when you need them. I saw they were going to send out a few wrong packages so I called them DURING BUSINESS HOURS. Voicemail - ok cool I thought they'll get to it soon. False. I literally left a message saying that they were sending out the wrong packages, and that they need to stop them. I get a call back sometime in the middle of the next day.

Alternatives considered

[ShipMonk](https://www.capterra.com/p/153768/ShipMonk/)

Reason for choosing ShipBob

Because I am an idiot, and their sales pitch fails to paint a picture of the reality. RUN AWAY FROM SHIPBOB.

Review Source

VR

Verified Reviewer  
CEO  
Computer Software  
Used the software for: 6-12 months

### "Worst 3PL we have ever used"

July 12, 2022

1.0

Whatever you use, do not use ShipBob. They are one of the worst 3PL providers, please look at other 3PL's. Also, look at other sources of reviews such as Reddit before picking your 3PL's. All our orders that went out were incorrectly put together, they overcharged us for items, they moved items from warehouse to warehouse and lost all our items, and they mixed SKU's. Which meant all the wrong products were being sent to people. They put us in contact with 'customer success managers' that had zero influence on the day-to-day operations. Their contracts also ridiculously state that they're not liable for any mistakes either which is not what you want from a 3PL.

Pros

\- Nice API - Sandbox Environment - Nice dashboard

Cons

\- Everything - Overcharged for kitting - Missing items in each box sent out - SKU's completely interchanged - Extremely expensive kitting for incorrect kitting - Missing SLA's - Moved our inventory themselves, which messed up the move and started charging us for URO's that they created themselves.

Alternatives considered

[ShipHero](https://www.capterra.com/p/166930/ShipHero/)

Reason for choosing ShipBob

\- We didn't we choose the first company we spoke to.

Review Source

Response from ShipBob

July 20, 2022

Hi there, We are so sorry to read about your experience. We would like to investigate what happened, as we take this very seriously and want to make sure our users are listened to. Could you please send me an email with your contact info so we can look into this? Thank you.

AB

Angela B.  
CEO  
Apparel & Fashion  
Used the software for: 2+ years

### "The worst fulfillment company of all time. "

December 4, 2024

1.0

Literally the worst fullfillment company of all time. Slow. Expensive. This will kill your small business. late orders , no contact with the warehouses they run. They rely on slack messages and literally can not call the warehouse if something goes wrong. Just a broken shell of a company that will be chewed up and spit out with the times. so will your business if you choose them. Trust me look elsewhere.

Pros

interface works, but its a front they cant even contact the warehouses they use for days.

Cons

Horrible shipping times, Extremely expensive , will overcharge fees and no way to know what they are for, terrible , enemy of your business, look elsewhere TRUST ME.

Review Source

KR

Katherine R.  
Katherine Rodriguez  
Apparel & Fashion  
Used the software for: 6-12 months

### "Big brand logistics power"

April 21, 2025

4.0

Pros

It gives small to mid sized brands logistics power

Cons

It as some order inaccuracies, like the wrong item being shipped.

Review Source

AJ

Abby J.  
Consultant  
Alternative Medicine  
Used the software for: Less than 6 months

### "No complaints! "

November 24, 2024

4.0

I enjoyed it and I found it easy to use rather than some other software I’ve used

Pros

ShipBob has the best deals and is able to help you accurately keep track of your inventory.

Cons

It can be hard to teach a new user how to use

Review Source

GK

Greory K.  
Partner  
Food & Beverages  
Used the software for: 6-12 months

### "Not reliable; poor customer service; relatively expensive"

November 17, 2020

2.0

Since we've started using ShipBob, our inventory and fulfilment costs have gone up and the speed with which we can get products to customers has gone down. This has hurt our reputation with our customers. I find their customer service is lousy - they are slow to respond and when they do, it's rare that anything gets resolved. We usually just get links to tutorials that are not relevant. The inventory that we send takes a long time to process and become available to ship, it often ends up in "exception" with no explanation and their SLA's keep slipping. This means you can't be lean with inventory (we need to hold more dead/in-transit inventory). This is not a great situation since we are selling a product that has an expiry date (freshly roasted coffee). Retail orders are processed fairly slowly, but our experience is that wholesale orders take forever to process and fulfil. An usually high number of wholesale orders get stuck at the warehouse for pick-up or in transit (this part may not be ShipBob's fault). Worst experience so far: one time we sent inventory with the box labels taped to the box opening. This was our mistake (they should be placed on the side of the box). However, ShipBob charges $25 per box received per day until you link the WRO in their system. I've found no way of doing this since tyring to link it produces a system error. Total nightmare and waste of time to try to fix this through emails with customer support.

Pros

The user interface - it's clean and simple. Linking to Shopify or Woocommerce is straightforward.

Cons

Some functionality seems to be incomplete and they seem to be experiencing growing pains. Their tutorials and other support information seem to often be out of date. For example, the information on how to move inventory from one warehouse to another did not work because the option was no longer available at one point. More recently trying to link WRO to correct receiving problem produces a systems error.

Review Source

CM

Colin M.  
CEO  
Consumer Goods  
Used the software for: 1-2 years

### "HORRIBLE STAY AWAY"

September 12, 2020

1.0

The overall experience is that it is a very very bad service and company. Stay away. It ruined our company.

Pros

It's a great concept but does not support small businesses at all.

Cons

I've been in the direct-to-consumer ecommerce industry for 10 years and ShipBob is the most incompetent and horrible fulfillment service I have ever worked with. Their customer support and executive team have been completely unhelpful in resolving any of the issues that have caused a string of business outages that add up to \[sensitive content hidden\]+ in cash burn. Their own employees tell us that they aren't even surprised any longer at the incompetence and issues at this company. I won't even get into how much they overcharge small businesses on things like return shipping labels. If you are looking for a fulfillment center DO NOT use ShipBob. They will ruin your business. Look at all of the reviews. They have over \[sensitive content hidden\] in funding. The exec team has laughed their way to the bank and they don't care anymore. Go explore other fulfillment options.

Review Source

DB

DeAndrew B.  
Inventory Controller  
Retail  
Used the software for: 2+ years

### "Mostly Good, but expensive for items over 1 lb. "

June 8, 2023

3.0

Pros

I like the visual aspect of the platform. Orders that have issues are easy to resolve.

Cons

There is a way to view analytics, but you have to manipulate the URL, which is not right at all.

Review Source

MK

Michael K.  
Managing Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "TOP - Overall Wonderful Experience"

February 16, 2020

5.0

Pros

On the software side, the minimum amount of analytics are very useful, pricing per shipment and breakdown is honest and transparent, pricing issues are handled quickly, support is quick, reports are easy to export and the platform very easy to use. On the service side they are quick, well priced, and deliver with minimal delays.

Cons

The only real con is the lack of integrations. I believe they are introducing access to their API shortly. Once we realized the quality of the service, I think many would much rather they focus on upkeeping the quality of service since fulfillment is the real goal behind this partnership then to have them focus on integrations. That being said, we opted to integrate through ShipStation which solves almost any and all problems.

Review Source

LP

Lauren P.  
Operations Assistant  
Music  
Used the software for: 6-12 months

### "ShipBob allows us to scale to thousands of orders per day & excel with our customers "

August 26, 2019

4.0

We are able to efficiently get out our merchandise at a much faster rate with a much higher volume than ever before.

Pros

Our company is in the music business so having a reliable fulfillment partner that can efficiently get out merchandise to fans is a huge priority to us. Our business ebbs and flows depending on what we are selling and release dates, so finding a partner like ShipBob which allows us to go from a few shipments per day to thousands per day has been a game changer! They are able to keep up with the ever changing movement that the music industry brings and have been able to take our merchandise operations to a different level!

Cons

We do not have any downsides so far to Shipbobs services

Review Source

Response from ShipBob

August 27, 2019

Hi Lauren, thanks for leaving your review and that we can partner with you to scale so quickly!

SS

Stefan S.  
Owner  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Stay away from this "

March 5, 2019

2.0

Pros

Relatively easy to sync with other stores like Amazon, Shopify. Orders are processed right through.

Cons

The software is incredibly slow and full of bugs. Even creating my first inventory shipment was a massive pain with malfunctioning forms. After that it feels like most of pages on the online site are extremely slow to load which makes navigating it hard. Customer service was also a horrible experience. Shipbob claims to have multiple US warehouses but only two were available ("due to operational issues"). No account executive or customer success employee ever reached out to me to ensure proper onboarding, therefore I was left hanging in the air with most questions. The only way to reach Shipbob is via email (which takes 4 days to get a response) or via the in-built chat which only works during working hours and is not very helpful. Lastly, shipping rates the company gets from its partners like UPS and USPS (Fedex is not covered) are abysmal. While discounts of 30-50% are the norm with 3PLs Shipbob seems to get nothing. My all in fulfillment and shipping cost is about 2x of what I see with other 3PLS. All in all it seems like the company is rather still in its very early shoes and needs to catch up on a lot of product and operational issues. I believe in the ultimate goal they are trying to achieve, but will stay away from it for at least a few years.

Review Source

MB

Maarten B.  
Supply Chain Manager  
Food & Beverages  
Used the software for: 1-2 years

### "The perfect fulfilment solution"

September 30, 2019

4.0

Awesome, perfect to directly get all the insights from the ShipBob dashboard. They made it visible for us that we ship most of our packages mainly on the East- and West Coast. We're now using the MV and PA location which helps us save shipping costs!

Pros

The stock is easily visible, really convenient that Shipbob has multiple warehouses all over the US. ShipBob is able to cover all of the country.

Cons

It can be difficult to see where which expiration date items are.

Reason for choosing ShipBob

A young startup with lots of potential.

Review Source

AM

Andrea M.  
OM  
Retail  
Used the software for: 1-2 years

### "Shipbob is an okay order fulfillment service"

November 28, 2023

4.0

Pros

Easy to use Does connect with Shopify Is good even if you have a small order fulfillment rate

Cons

Customer support is slow Return processing takes ages which is bad If you are looking for a warehouse to provide individual / tailored support and warehouse service then Shipbob is not for you. Sometimes slow turnaround of order dispatch (although faster was promised)

Review Source

VR

Verified Reviewer  
Founder  
Sporting Goods  
Used the software for: 1-2 years

### "Growing pains"

April 4, 2019

2.0

Poor. Look elsewhere.

Pros

Software is intuitive and integration with Shopify is easy

Cons

Totally inconsistent pricing, lots of errors (my customers have received batteries, hammocks, etc. instead of our own products) and disjointed customer service that doesn't really do anything. We will be switching to a new 3PL after this selling season

Review Source

amM

anne marie M.  
CEO  
Entertainment  
Used the software for: 1-2 years

### "Expediancy"

November 4, 2019

5.0

I like that when my customers order I can be sure the product is delivered in a timely way without any damage.

Pros

User friendly - efficient - reliable - on time

Cons

There is no down side to this software in my experience

Reason for choosing ShipBob

It was highly recommended by \[SENSITIVE CONTENT HIDDEN\] who set up my website and account

Review Source

CG

Christina G.  
Director of Operations  
Cosmetics  
Used the software for: 6-12 months

### "Easy to use"

October 25, 2019

5.0

We are filling the need to handle smaller fulfillment orders from our website and everything has been great.

Pros

This software is very easy to use. You can sift your way through without even really knowing what you're doing.

Cons

I really like this software but I would love it even more if there were more reporting options. This is a great tool to utilize to help analyze our business/customers that are ordering.

Review Source

KS

Kat S.  
Owner  
Retail  
Used the software for: 6-12 months

### "Easy to use and great pricing!"

October 3, 2019

5.0

I am getting my product out on time and with low cost. Who could ask for more? Love it!

Pros

As a small business owner my time is super important to me. So using ShipBob's simple, quick and easy to use platform has been such a great benefit to my business.

Cons

It could be prettier. I would like more colors on the pages.

Review Source

BP

Bryan P.  
CEO  
Consumer Goods  
Used the software for: 1-2 years

### "easy to use and seamless "

February 6, 2020

5.0

Pros

I like being able to see each and every order on the dashboard.

Cons

Sometimes the pricing can be all over the place, so it can be hard to predict.

Review Source

DV

Dennis V.  
Online Marketeer  
Consumer Goods  
Used the software for: 6-12 months

### "Awesome Software!"

March 9, 2020

5.0

Awesome. From the start to our current situation. We look forward to a long-time partnership.

Pros

The connection with Backerkit is ideal for us and setting up the software was easy and quick.

Cons

Sending tracking codes to customers from the dashboard would be ideal.

Review Source

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