# PetDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PetDesk the right Veterinary solution for you? Explore 180 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/166086/PetDesk/reviews --- PetDesk 4.7 (180) [View alternatives](https://www.capterra.com/p/166086/PetDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 13th, 2026 # Reviews of PetDesk Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews BS Bethany S Office Manager and TechnicianVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “Having online booking, texts, refill requests, and reminders all on one platform has helped streamline our client relationships.“ June 10, 2025 AP August P Veterinary TechnicianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to complete simple tasks.“ February 16, 2026 AP August P Veterinary TechnicianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient care.“ February 16, 2026 BS Bethany S Office Manager and TechnicianVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “When transferring a patient to a new client (change of owners), we have had some issues with reminders making it to the appropriate person.“ June 10, 2025 AP August P Veterinary TechnicianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient.“ February 16, 2026 SM Samantha M Hospital ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS.“ March 21, 2025 BS Bethany S Office Manager and TechnicianVeterinary, 11 - 50 employeesUsed the software for: 6-12 months. “It has saved our front desk team a lot of time, not having to manually call each client for a day of appointments.“ June 10, 2025 ZL Zoe L Veterinary Assistant and Office ManagerVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “It didn't sync seamlessly with practice software. If a client updated their email address, name or contact info, it would not transfer over to PetDesk.“ October 1, 2024 ## Showing most helpful reviews Showing 1-25 of 180 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kerrie B. Head Certified Veterinary Technician and inventory management Veterinary Used the software for: 1-2 years ### "Less phone time and fun app" February 16, 2019 5.0 It's been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner. Pros This software has saved me so much time. With Reminders and reaching out to our clients it has saved us a ton of time. When I was doing reminders with snail mail it took me over 5 hours. Now with texting, emailing, and sending cards for us that is more time for me to do more necessary duties at the clinic. We are also able to double check phone numbers, emails, and contact information that petdesk alerts us before our clients come here. Our clients love the app to request RX refills and make appointments without even calling us on the phone. We can also send mass messages about Holiday closers and promotions we have coming up. We feel more connected to our clients now with Petdesk and that is important to us in the Veterinary Business. Cons understanding more about the stats and graphs with the program. I seem to ask everytime because I have to redefine the meaning of them. Review Source RR Rebecca R. Office Manager Veterinary Used the software for: Less than 6 months ### "We like it!" March 4, 2025 4.0 Our overall experience with PetDesk has been very positive on both the client side and staff side. The majority of our clients seem to love it and the few that are not interested do not need to use it. Two way texting is amazing, especially since it uses your clinic phone number; clients don't need to remember a second number! It has all of the functions regular texting on a cellphone would have. The app is also great and has a lot of information for clients about their pets. Automated reminders have taken a lot of work away from our front desk and have driven our clients to schedule appointments when they are notified their pet is due. One thing negative I have to say is that if you have a patient where multiple people communicate with you under different numbers (such as a husband and wife) PetDesk will only recognize whichever number is keyed as the primary number for the client profile. I have been told they are working on changing that so hopefully there will be functionality for multiple phone numbers in the future. Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders. This is inconvenient when you need to change something on short notice and they are closed for a holiday. Those are the only two negatives so far, otherwise we have been really liking PetDesk. Pros More options for client communication Automated reminders Easy for staff to learn and clients to use Great app for clients Can use anywhere Uses the clinic phone number for texting Great customer support Cons No option for multiple phone numbers in same client household Need to change some settings through PetDesk admin Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing PetDesk Rep from Weave was very pushy. Also liked how PetDesk offered more client focused features such as the app. Weave also involved changing out all of our phones for phones given by Weave. Review Source AP August P. Veterinary Technician Veterinary Used the software for: 2+ years ### "Great Third Party App" February 16, 2026 5.0 Pros I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient. Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care. The interface is intuitive, training new team members is quick, and support is responsive when we need help. It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient care. Overall, PetDesk has become an essential tool that keeps our clinic organized, professional, and client-friendly every single day. I highly recommend it to any busy practice today. Cons While PetDesk is a helpful tool for our clinic, there are areas that could be improved. Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to complete simple tasks. Greater customization for reminders, messaging templates, and reporting would make the platform more flexible for different workflows. Integration with additional practice management systems and clearer notification settings would also be beneficial. Expanding mobile app functionality for staff use could further streamline communication. With a few usability and performance enhancements, PetDesk could move from being a very good system to an exceptional, all-in-one solution. Review Source MW Melissa W. Hospital Administrator Veterinary Used the software for: 2+ years ### "Not worth it" July 28, 2025 3.0 Overall, it did the job of patient reminders and some basic messaging but wasn't worth it. I think for the amount we spent, we should have had a more robust system. Pros Convenient reminder system for pet parents. It was easy to learn and use. It also connected with our patient management system. Cons SO EXPENSIVE. For the cost, there are many alternatives that do the same work for far less. Also, they make it difficult to cancel. Review Source SM Samantha M. Hospital Manager Veterinary Used the software for: 2+ years ### "Definitely Recommend PetDesk! " March 21, 2025 5.0 We love Petdesk. Clients love Petdesk. It's help streamline scheduling. Clients love the loyalty program Pros We love PetDesk! the customer service is top notch and they are always so helpful Cons Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS. The text is tiny and it syncs anything that has never been done, sometimes several days or months of communication. Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) We didnt like alot about rapport. The live scheduling was annoying and it didnt integrate well. Review Source BS Bethany S. Office Manager and Technician Veterinary Used the software for: 6-12 months ### "Pet Desk Review" June 10, 2025 4.0 Pet Desk has been great to consolidate communications with clients. Having online booking, texts, refill requests, and reminders all on one platform has helped streamline our client relationships. Pros What our facility likes best is appointment reminders going out automatically. It has saved our front desk team a lot of time, not having to manually call each client for a day of appointments. Cons When transferring a patient to a new client (change of owners), we have had some issues with reminders making it to the appropriate person. All has been resolved for now though, thanks to the customer service team. Switched from [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) Pet Desk offered more features, at a more reasonable cost. We switched from Vet2Pet to Pet Desk, but Vet2Pet not listed in drop-down menu. At that time, Day Smart had not released their own app yet. Review Source KH Kyra H. Practice Manager Veterinary Used the software for: 2+ years ### "PetDesk - Love it! " March 11, 2025 5.0 Very positive! PetDesk is super user friendly, and has been very helpful with our client communications. Pros I like that we are able to view compliance reports directly in PetDesk, which actually makes it easier to view and use than our PMS does. Additionally, I like that we can mass message our clients for important clinic updates. Cons There is not anything I dislike about PetDesk, other than it would be helpful to be able to respond to client reviews. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) We liked that it wasn’t just a platform for us to use for SMS messaging, but also that it is a way for clients to directly interact with their pets medical records, and for us to manage patient reminders and compliance reports. Review Source HD Holli D. Practice Manger Veterinary Used the software for: 2+ years ### "Petdesk App use" February 26, 2025 4.0 PetDesk is great for the app. Needs a little work on the other side for the primary users as far as texting and things. Pros Owners being able to see all their meds for their pet and also their vaccine records as well. Cons On the vet side the users can not have their own to see when a client has messaged back. Everyone gets the same messages so no easy way to keep up with them. Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) The overall cost and easy of use for this product. Review Source SL Samantha L. Operations Manager Veterinary Used the software for: 1-2 years ### "Great Client Communication App" December 4, 2024 5.0 Great experience and wonderful customer service experience. Pros It is a great way to interact with our clients via text messaging and integrated with our current software. Cons I can't think of any reason we are not happy. Switched from [AllyDVM](https://www.capterra.com/p/232663/AllyDVM/) Expensive and didn't have some of the features we liked about Petdesk Review Source ZL Zoe L. Veterinary Assistant and Office Manager Veterinary Used the software for: 1-2 years ### "PetDesk is ok, but leaves much to be desired for a small practice" October 1, 2024 3.0 PetDesk is a useful tool, but is quite expensive and leaves much to be desired. It ended up causing too many issues and the cons outweighed the benefits. Pros The reminder system and allowing clients to login to view their wellness reminders, get vaccine records, appointment requests and view upcoming appointments Cons It didn't sync seamlessly with practice software. If a client updated their email address, name or contact info, it would not transfer over to PetDesk. This was confusing for clients who would request we send reminders to a certain email address. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Demandforce had many technical issues, poor customer support and limited features. PetDesk had much more to offer and was more catered to pet owners and veterinary clinics. Review Source MR Mylissa R. User Veterinary Used the software for: Less than 6 months ### "Thank you!" March 21, 2025 5.0 Perfect! I appreciate the prompt reply and attention to the problem. Pros Thank you for syncing my app with my provider. \[sensitive content hidden\] , a Product Support Specialist, got everything synced for me after the provider tried but was unable to. I contacted them through their support email and got an immediate reply and it was fixed. Very appreciated! Cons Nothing, we love it. Everything is great. Review Source DL Danielle L. Receptionist Veterinary Used the software for: 2+ years ### "PetDesk Review" June 22, 2021 5.0 Overall, it is a good experience. We use Petdesk all day, every day at our practice. The loyalty program we are able to offer is very popular. The customer service staff, as well as our direct rep are all very friendly/helpful. Pros The 2-way texting capability is a godsend. With more and more clients becoming driven by technology, this makes sending out all sorts of communications easier. Cons Being unable to edit client information as an admin. It would be helpful when a client's contact information changes, vs contacting Petdesk customer service. Reason for choosing PetDesk n/a Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Loyalty Program and App capability Review Source TL Thomas L. Practice Manager Veterinary Used the software for: 6-12 months ### "Excellent veterinary support software." June 17, 2019 5.0 Positive experience overall. The appointment reminder texts/emails have been outstanding. The reduction in no calls/no shows is super helpful, as well as the appointment confirmation reminders generating cancellations that are not last minute. This allows the clinic to make much better use of it's already stretched resources. I do like the provision of a company website, and I would like to do more customization with it in the near future. Pros The biggest selling point of PetDesk for my clinic was the automated due date and appointment reminders. We didn't have a large amount of no calls/no shows prior to PetDesk implementation, but now that we use PetDesk that number is the smallest is has ever been. Our no calls/no shows are in the single digits each week. No longer having to print out and stamp/mail hundreds of reminder postcards every month is another thing I will definitely not miss. Cons I wish there was a way to filter out or prevent certain kinds of appointment requests. For example, I manage a single doctor practice and this DVM has a MASSIVE clientele. He is booked out 1-2 weeks constantly. We ceased to take new clients a couple years ago in hopes that he could get his work load under control (still a work in progress). I get a large number of requests from new clients, and I have to turn them all away. I am not sure how such a feature would even be possible, but it would be nice if there was a way to only allow those with an existing record match to request appointments. The other gripe is similar to the first. I wish there was a way to prevent clients from requesting surgical appointments without first having a related exam/UTD vacs. It's a hassle to have to contact someone who has not had their pet in for an exam in 3 years and explain to them why we cannot simply schedule a dental, and then have to listen to the counterargument that if an exam is necessary, they should not have been able to request the surgery appointment as they did. Last complaint, and it is small. I wish the character limit outside of "direct messaging" was not so small. Having to find ways to summarize why I am suggesting alternative appointments to what the client requested in such a small number of characters is a hassle. Review Source JM Jennifer M. Receptionist Veterinary Used the software for: 2+ years ### "PetDesk is an easy and essential software in Vet med" July 17, 2021 5.0 We love PetDesk at my clinic. It saves us time by having clients do simple requests. We found it to be crucial for our work flow. Pros Reminders for appointments and the ability for our clients to request refills and appointments with the app. It coordinates well with our core software and is very easy to use. Cons Reminders go out for appointments canceled one to two days before. I am also not a fan of if a client wants an appointment that’s not available, that there is not a please call our office feature only an alternative time and date feature. This would save us many calls and put it back on the client. Sometimes we can’t schedule things with the app and need to talk to the client. Review Source TN Tracy N. Co-owner/Hospital Administrator Veterinary Used the software for: 1-2 years ### "Can't imagine doing what we do without the help of Pet Desk! " May 3, 2018 5.0 Increased compliance from our clients due to the fact there are more ways they can contact us now. We also get the benefit of cutting back on some of our incoming calls now and can answer client requests (via the Pet Desk Dashboard) at a time that doesn't take away from our face-to-face interactions with customers in the clinic. Pros Our clients love that they can make appointments, refill meds and be reminded of appointments through their Pet Desk app. People lead busy lives and don't often have time to call our clinic during the day so using the Pet Desk app has been great for our customers. Our compliance with health service reminders has improved since now it is even easier to schedule visits with us. We also love that the clinic saves money on postage and reminder postcards because Pet Desk is able to send emails to the clients who prefer them, and send postcards to the rest. Most of our clients prefer email so there has been a great cost savings there. We now have an easy way to send messages to our clients as well as send mass emails to them when necessary. In addition to all of the great features Pet Desk has to offer we are also very happy with the customer service we receive from the Pet Desk team whenever we have questions. Cons So far we haven't found anything we don't like about the software. If we could change anything we would like to personalize the photos that our clients see when they land on a Pet Desk page from our website. For instance, when our clients (who are not app users) click to schedule an appointment from our website, we don't love the page they land on. We are a feline only practice and, although we love dogs too, would like to be able to choose a cat-only photo for this page. Review Source JW Jaime W. Office Manager Veterinary Used the software for: 1-2 years ### "Best Program!" April 19, 2019 5.0 Communication is key and with PetDesk we are able to communicate with our clients quickly and there is no "phone tag". This has saved our client relations team hours of phone time and they are able to give our clients that are in clinic more attention. Pros We had tried many different marketing programs to help ease the work load of our client service team as well as help drive appointments. PetDesk has been the best program to help us with it all. They helped us build a beautiful updated website and are able to make updates/changes quickly when we need them. The program helps with appointment confirmations, upcoming/past due reminders, mass emails, and text communications. My favorite part would be the personalized app. With today's technology, the new generations need an app for everything and the PetDesk app does it all. Clients can even request new appointments, cancel appointments and request medication refills directly through the app. They even enjoy the loyalty program. Our client relations team raves about how much time they have saved with the new form of communicating with our clients and how easy the dashboard is to use. Cons There are times when responding to clients through the dashboard we are limited on the amount of characters we can use. We always want to give the best customer service and with limited characters we have to cut it short. Review Source JM Jeannie M. Practice Manager Veterinary Used the software for: 1-2 years ### "Love Interacting with Clients through PetDesk" June 9, 2021 5.0 Great software, not looking back. Increased interaction with clients :) Pros Texting clients is lovely Clients appreciate Rewards Points Decreased no-shows with PetDesk reminders Customizable Reminders and Rewards Cons Sometimes glitchy on the client texting screen, needs refresh often Rewards points expiration date does not update upon change- Shows incorrect information to client. Review Source JS Jamie S. Business Administrator Veterinary Used the software for: 1-2 years ### "PetDesk makes my life so much better!" April 21, 2021 5.0 PetDesk Support and Technical Team have implemented several of our requests to improve the program. Their customer service is second to none!! We have noticed a big decrease in the number of phone calls to the clinic and this allows us to process customer requests at our convenience. No longer do we feel the phone is the force that dictates our time. BIG WIN! Customers love it because they no longer forget to schedule appointments or request refills because they can do it while watching tv in the evenings. Pros From the very beginning, the PetDesk sales, implementation, and training team were amazing in getting us up and running. It was quick, efficient, and so easy to use right out of the gate. We noticed an amazing difference right away in a significant decrease in the number of "no-shows." Estimating that initially, PetDesk more than paid for itself through this decrease in lost revenue. The software is easy to access, easy to learn, and very user-friendly for staff and clients. Cons We purchased the texting option and the only negative we have found so far is the refresh rate (not instant). Reason for choosing PetDesk The sales team was able to answer all of our questions and recommendations from other veterinary users sealed the deal. Review Source KS Kathryn S. Receptionist Veterinary Used the software for: 6-12 months ### "Absolutely " February 21, 2023 4.0 Overall I love the software. It makes my job easier, as well as my life as a pet parent. Pros It truly is an all in one platform. It does not replace the receptionist, but it absolutely helps them out. It is also a very straightforward tool for the customer. Cons Prescription requests needs little work. When a client requests a medication the only option is to alert them that it is ready. There needs to be a function to alert them that it has been declined, or is in progress. Review Source AT Andrea T. Practice Manager Veterinary Used the software for: 2+ years ### "We love PetDesk at our practice! " May 3, 2018 5.0 Pros Our CSR team gets a "break" from answering the phones while our clients schedule online! We love having such an easy option for our ever growing millennial pet owners! Cons We would love to see more functionality for appt. scheduling. It would be great to be able to set up different appts. with different guidelines. For example, our wellness exams book out between 4-6 wks. and we would like to be able to restrict clients from requesting them prior to with a nice note that explains why. We would also love to be able to have appts. on our schedule that are tagged in a way that doesn't allow a follow up survey. This would apply to boarders who are in clinic. It's unfortunate that these clients get a follow up survey when their pets are still in our care. As you can imagine, they get quite alarmed by this. Another great option would be extending the client reply box. Our team often finds themselves replying to clients in a separate email to discuss upcoming services that are due etc. vs just simply replying through PetDesk. Review Source RS Ruby S. Practice Manager Veterinary Used the software for: 1-2 years ### "I Recommend PetDesk to other veterinary clinics." August 2, 2021 5.0 Easy to work with, excellent support staff! Pros Ease of client to clinic communication. Two-way texting with client. Appointment scheduling and confirming. Loyalty program! Cons I can't think of anything we don't like about PetDesk. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) PetDesk has a much better platform. Review Source RR Ruth R. Practice Manager/Owner Veterinary Used the software for: 1-2 years ### "PetDesk is worth it!" April 19, 2021 5.0 PetDesk has put us on the Google map! The reviews generated by PetDesk prompts and the client feedback we receive via the admin dashboard have been invaluable customer satisfaction tools. I appreciate this as a business owner. Pros PetDesk has simplified our reminders system. Previously our staff spent valuable work hours printing and stamping postcards, calling clients to schedule and confirm appointments, and documenting these communications in our software system. We have been able to regain hours of time with PetDesk. Clients appreciate being able to see their pets' medical records and to request appointments through the app. Cons There are so many areas for customization that some items need trial and error to get right. This isn't necessarily a con but realize that it may take time to create a fit that works for your clinic. Reason for choosing PetDesk I heard more positive feedback about PetDesk through Facebook veterinary manager groups. Review Source JS Jamie S. Owner Veterinary Used the software for: 2+ years ### "Love PetDesk!" June 25, 2021 5.0 Communication has definitely improved with using the texting. Pros I love the texting feature. We text test results, surgery updates, and check in with patient updates. Cons I wish it would integrate better with PM programs. But, I understand why it doesn't. Review Source HB Heather B. Practice Manager Veterinary Used the software for: 2+ years ### "You need this for your veterinary clinic" July 30, 2021 5.0 Pros Great program that allows ease of use with customer database software. Great for sending mass messages to clients and does pretty well with integration for reminders. I love the overdue reminder/client compliance interface. And the clinical analytics is great. Also offer telehealth if needed. Cons Not as up to date as some other software offered. The main feature I wished they had was quick access outside of the clinic to the full daily schedule of clients and appointments and could push information to the days schedule of any changes. Review Source VR Verified Reviewer Medical Receptionist Veterinary Used the software for: 6-12 months ### "Pet Desk for Additional Veterinary Appointment Support" September 17, 2019 4.0 The app allows clients to confirm appointments or make changes directly from their smartphones and is easier to use than a web browser would be. You are able to set email reminders to be sent out at a certain frequency allowing for time to be saved in many areas. Pros This software allows you to set the level and method of reminders that you would like to be sent out consistently saving time for receptionists as we no longer have to call about appointment reminders or manually send emails or alerts. Cons The only downside to this system is that not everyone appreciates the constant reminders, especially if they are still coming from other methods as well. Because I usually still call to remind clients of appointments, some have noted that they receive too many reminders. There is also a certain demographic that frequents our hospital that doesn't understand how to use the software and though we do offer help in learning, some people are resistant. Review Source Similar Products Featured