# PetDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PetDesk Software - reviews, pricing plans, popular comparisons to other Veterinary products and more. Source: https://www.capterra.com/p/166086/PetDesk --- # PetDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PetDesk ## What is PetDesk? PetDesk transforms how your practice engages with clients by automating the administrative busywork that's draining your team while delivering the engagement and communication options clients demand. Our veterinary-specific platform connects directly to your PIMS, simplifying everything you do today from appointment booking and reminders to communicating with clients and phone calls. Unlike general healthcare solutions or disconnected point products, PetDesk delivers a complete client engagement ecosystem designed specifically for veterinary workflows that flexibly grows with your practice. The result? Your front desk spends less time on the phone. Your clients get the convenient digital experience they expect. Your team reclaims at least a day every week. And you get to focus on what actually matters—simplifying your clinic operations, supporting your team, and ensuring exceptional care to the pets that need your clinic. ## What is PetDesk used for? [Veterinary](https://www.capterra.com/veterinary-software/) Overall rating Based on 180 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 1% Starting price $249 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PetDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://petdesk.com/&name=PetDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PetDesk 4.7 (180) VS. [4.6 (278)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price $249 Per Month Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (180) Ease Of Use 4.6 (278) Value For Money 4.7 (149) Value For Money 4.6 (264) Customer Service 4.8 (158) Customer Service 4.7 (276) ## PetDesk alternatives Highest Rated [4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (78)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/166086/PetDesk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Scheduling 4.2 (39) 69.23% of 39 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Confirmations/Reminders 4.5 (39) 71.79% of 39 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Patient Records Management 4.3 (34) 76.47% of 34 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Prescription Processing 4.4 (31) 67.74% of 31 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Client Management 4.3 (24) 50.00% of 24 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Self Service Portal 4.4 (16) 43.75% of 16 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information PetDesk 16 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Schedule appointments via a calendar Track and manage schedules and meetings via an integrated calendar Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Reminders sent via email Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Enables pharmacists to process single or multiple prescriptions simultaneously Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Meet with patients remotely Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Features 4.5 (180) 4.5 Based on 180 reviews ## Pricing Value for money 4.7 (149) Free Trial Basic $249.00 Per Month Value for money 4.7 (149) 4.7 Based on 149 reviews ## Integrations [ Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[ Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/)[ ASI-ware](https://www.capterra.com/p/143561/ClientTrax/) ## Support, customer service and training options Customer Service 4.8 (158) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (158) 4.8 Based on 158 reviews ## User reviews Overall rating 4.7 Based on 180 reviews Filter by rating 5(130) 4(44) 3(5) 2(1) 1(0) Mentioned topic Sorted by most recent AP August P. Veterinary Technician Veterinary ### "Great Third Party App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 16, 2026 Pros I love using PetDesk because it makes managing our veterinary clinic’s daily workflow simple and efficient. Appointment reminders, two-way texting, and online scheduling reduce phone time and help clients stay connected to their pets’ care. The interface is intuitive, training new team members is quick, and support is responsive when we need help. It has improved communication, decreased no-shows, and saved our staff valuable time so we can focus more on patient care. Overall, PetDesk has become an essential tool that keeps our clinic organized, professional, and client-friendly every single day. I highly recommend it to any busy practice today. Cons While PetDesk is a helpful tool for our clinic, there are areas that could be improved. Loading times can occasionally be slow, especially during busy hours, and some features require too many clicks to complete simple tasks. Greater customization for reminders, messaging templates, and reporting would make the platform more flexible for different workflows. Integration with additional practice management systems and clearer notification settings would also be beneficial. Expanding mobile app functionality for staff use could further streamline communication. With a few usability and performance enhancements, PetDesk could move from being a very good system to an exceptional, all-in-one solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Melissa W. Hospital Administrator Veterinary ### "Not worth it" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 July 28, 2025 Overall, it did the job of patient reminders and some basic messaging but wasn't worth it. I think for the amount we spent, we should have had a more robust system. Pros Convenient reminder system for pet parents. It was easy to learn and use. It also connected with our patient management system. Cons SO EXPENSIVE. For the cost, there are many alternatives that do the same work for far less. Also, they make it difficult to cancel. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Misty H. Office Manager Veterinary ### "Office Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2025 PetDesk had many pros but the cons were the more important things we needed to work 100% all the time. Pros I did enjoy PetDesk as far as the aesthetic of the site. It was bright and inviting. Very easy to work. Cons We could not use their online booking system Vetstoria with our current software EzyVet. They were not compatible and some of the text messaging was not compatible either. Those are important and need to be working properly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Bethany S. Office Manager and Technician Veterinary ### "Pet Desk Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2025 Pet Desk has been great to consolidate communications with clients. Having online booking, texts, refill requests, and reminders all on one platform has helped streamline our client relationships. Pros What our facility likes best is appointment reminders going out automatically. It has saved our front desk team a lot of time, not having to manually call each client for a day of appointments. Cons When transferring a patient to a new client (change of owners), we have had some issues with reminders making it to the appropriate person. All has been resolved for now though, thanks to the customer service team. Switched from [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) Pet Desk offered more features, at a more reasonable cost. We switched from Vet2Pet to Pet Desk, but Vet2Pet not listed in drop-down menu. At that time, Day Smart had not released their own app yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Erin M. Veterinarian Veterinary ### "Handy app for pet owners" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 3, 2025 Handy app to check when my pets are due for things Pros Ability to link to my vet records, very handy Cons Nothing really that I didn't like about it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Samantha M. Hospital Manager Veterinary ### "Definitely Recommend PetDesk! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2025 We love Petdesk. Clients love Petdesk. It's help streamline scheduling. Clients love the loyalty program Pros We love PetDesk! the customer service is top notch and they are always so helpful Cons Text syncing could use some work. When we sync text communications, it doesn't implement super well into our PIMS. The text is tiny and it syncs anything that has never been done, sometimes several days or months of communication. Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) We didnt like alot about rapport. The live scheduling was annoying and it didnt integrate well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Mylissa R. User Veterinary ### "Thank you!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2025 Perfect! I appreciate the prompt reply and attention to the problem. Pros Thank you for syncing my app with my provider. \[sensitive content hidden\] , a Product Support Specialist, got everything synced for me after the provider tried but was unable to. I contacted them through their support email and got an immediate reply and it was fixed. Very appreciated! Cons Nothing, we love it. Everything is great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kyra H. Practice Manager Veterinary ### "PetDesk - Love it! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2025 Very positive! PetDesk is super user friendly, and has been very helpful with our client communications. Pros I like that we are able to view compliance reports directly in PetDesk, which actually makes it easier to view and use than our PMS does. Additionally, I like that we can mass message our clients for important clinic updates. Cons There is not anything I dislike about PetDesk, other than it would be helpful to be able to respond to client reviews. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) We liked that it wasn’t just a platform for us to use for SMS messaging, but also that it is a way for clients to directly interact with their pets medical records, and for us to manage patient reminders and compliance reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Rebecca R. Office Manager Veterinary ### "We like it!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 4, 2025 Our overall experience with PetDesk has been very positive on both the client side and staff side. The majority of our clients seem to love it and the few that are not interested do not need to use it. Two way texting is amazing, especially since it uses your clinic phone number; clients don't need to remember a second number! It has all of the functions regular texting on a cellphone would have. The app is also great and has a lot of information for clients about their pets. Automated reminders have taken a lot of work away from our front desk and have driven our clients to schedule appointments when they are notified their pet is due. One thing negative I have to say is that if you have a patient where multiple people communicate with you under different numbers (such as a husband and wife) PetDesk will only recognize whichever number is keyed as the primary number for the client profile. I have been told they are working on changing that so hopefully there will be functionality for multiple phone numbers in the future. Another negative is that some settings can only be changed by PetDesk staff such as pushing a reminder at a certain time (appointment is on the schedule at 10am but you want the client there at 8am) or what types of appoinments get reminders. This is inconvenient when you need to change something on short notice and they are closed for a holiday. Those are the only two negatives so far, otherwise we have been really liking PetDesk. Pros More options for client communication Automated reminders Easy for staff to learn and clients to use Great app for clients Can use anywhere Uses the clinic phone number for texting Great customer support Cons No option for multiple phone numbers in same client household Need to change some settings through PetDesk admin Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reasons for choosing PetDesk Rep from Weave was very pushy. Also liked how PetDesk offered more client focused features such as the app. Weave also involved changing out all of our phones for phones given by Weave. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HD Holli D. Practice Manger Veterinary ### "Petdesk App use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 26, 2025 PetDesk is great for the app. Needs a little work on the other side for the primary users as far as texting and things. Pros Owners being able to see all their meds for their pet and also their vaccine records as well. Cons On the vet side the users can not have their own to see when a client has messaged back. Everyone gets the same messages so no easy way to keep up with them. Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) The overall cost and easy of use for this product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/166086/PetDesk/reviews/) Popular comparisons [DaySmart Vet vs PetDesk](https://www.capterra.com/compare/133166-166086/DaySmart-Vet-vs-PetDesk)[Instinct Science vs PetDesk](https://www.capterra.com/compare/166086-234498/PetDesk-vs-Instinct-EMR)[Covetrus Pulse vs PetDesk](https://www.capterra.com/compare/130107-166086/Covetrus-Pulse-vs-PetDesk)[ezyVet vs PetDesk](https://www.capterra.com/compare/99977-166086/ezyVet-Cloud-Vet-Software-vs-PetDesk)[Covetrus vRxPro vs PetDesk](https://www.capterra.com/compare/166086-204324/PetDesk-vs-Covetrus-Prescription-Management) [Cornerstone Software vs PetDesk](https://www.capterra.com/compare/99976-166086/Cornerstone-Practice-Management-vs-PetDesk)[Covetrus Avimark vs PetDesk](https://www.capterra.com/compare/92887-166086/AVImark-vs-PetDesk)[Covetrus Impromed vs PetDesk](https://www.capterra.com/compare/95888-166086/ImproMed-vs-PetDesk)[IDEXX Neo vs PetDesk](https://www.capterra.com/compare/145988-166086/IDEXX-Neo-vs-PetDesk)[Hippo Manager vs PetDesk](https://www.capterra.com/compare/134667-166086/Hippo-Manager-vs-PetDesk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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