# Como Sense Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Como Sense Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more. Source: https://www.capterra.com/p/165987/Como-Sense --- # Como Sense Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Como Sense ## What is Como Sense? Customer engagement management solution that helps manage customer loyalty programs, databases & products through actionable analytics. ## What is Como Sense used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Como Sense?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.swiftic.com/&name=Como Sense) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Como Sense 3.9 (11) VS. [4.9 (3,429)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price $59 Per Month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (11) Ease Of Use 4.9 (3,429) Value For Money 3.6 (11) Value For Money 4.9 (3,066) Customer Service 4.2 (11) Customer Service 4.9 (3,123) ## Como Sense alternatives [4.9 (248)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (190)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [Tango](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/) [4.8 (518)](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/146809/E-Gift-Card-Rewards-and-Incentives/) [View all alternatives](https://www.capterra.com/p/165987/Como-Sense/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Loyalty Program 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Email Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Engagement Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Activity Tracking Track and document all activities across devices, networks, and other systems Como Sense 24 features Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Manage and track all internal and external communication conducted via calls, email, text, or chat The ability to create unique content Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A report showing what actions customers perform Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Games or game-like elements to track progress and reward accomplishments Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Accept and process customer payments for products or services using hardware and software Analyze and gain insights into data in real-time View and track pertinent metrics to find patterns and gain insights from data Strategize and implement rewards for returning customers, employees and other members Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 3.8 (11) 3.8 Based on 11 reviews ## Pricing Value for money 3.6 (11) Basic $59.00 Per Month Value for money 3.6 (11) 3.6 Based on 11 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[ Qlik Sense](https://www.capterra.com/p/209809/Qlik-Sense/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (11) 4.2 Based on 11 reviews ## User reviews Overall rating 3.9 Based on 11 reviews Filter by rating 5(6) 4(2) 3(1) 2(0) 1(2) Mentioned topic Sorted by most recent AS Andy S. owner Food & Beverages ### "Not Built for Small Restaurants" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 19, 2025 The system wasn’t a good fit for a smaller restaurant like ours with no foot traffic. Between poor guest engagement, several delayed email conversations with staff and a difficult cancellation process, it ended up being a costly mistake. Pros The idea behind the platform was promising—loyalty and guest data in one place sounded great in theory. Cons It only worked if guests completed a text form, which most didn’t. We lost money and time trying to make it work. The contract was hard and expensive to get out of. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Sarah G. Owner Restaurants ### "Buyer Beware - POS Integration should be thoroughly evaluated before you sign a contract" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 14, 2023 Completely awful. This company will outright lie to you and then refuse to work with you. They responded to us that they are considering adding functionality to alleviate our issues but will make us pay for the product even when it is not live. Pros No idea, we were never able to actually implement. Cons During the sales process we were sold a product that's fully integrated with our POS, a 14 day implementation and no impact to our payment processing. The product is hardly integrated. When a guest is added there are literally 3 screens you must click through to get to the actual loyalty program information. The implementation took over 3 months and when we did try to go live we received complaints for our online ordering customers within hours. We lost our ability for our online customers to save their credit card information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PN Philippe N. CEO & Founder Retail ### "Amazing product that really helped me make a difference during Covid" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2020 I have an amazing experience with Como, especially in these uncertain times. It helps me stay connected with my customers, especially through push notifications and emails, and make sure that they come back to our stores as much as possible. Cheers to the Como team as well, who is always available to help and never gets bored of my multiple questions! Pros I really like that Como is an all-in-one tool: I can manage all my marketing and CRM needs into one dashboard. What I like most is that it's integrated with my POS in a way that I can get all my data in real time. I'm also impressed by the marketing automations the system offers and also by their artificial intelligence. Cons There is no main pain point; but this is a complete software so it takes some time to get the full knowledge and be able to use all the features. But my customer success manager is helping me on a daily basis, so this is not a pain point for me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Support Representative Internet ### "Helped my business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2019 Pros Rewards are amazing integration is so easy. Account managers are very helpful Cons Sometimes buggy but support team and AM are always helpful Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Regional Director Food & Beverages ### "QSR Loyalty Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2019 We have driven top line sales by 10% with our use of the Loyalty program. We are easily able to manage our customer database and have a constant line of communication with our guests either by email, push or sms messaging. Has changed our business. Pros \-Real-time ability to make changes to functions and customer databases -Campaign creator assists in ensuring proper functionality are set -Great interaction with our Account Manager \[SENSITIVE CONTENT HIDDEN\] -Real-time analytics and KPI's Cons \-Slow integration with Revel Customer Facing Display option. Not all on Como unfortunately. -Sometimes EU spam laws interfere with North American spam laws. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MO Meredith O. Retail Operations Director Retail ### "Como Sesnse - Rewards in a retail non-for-profit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 15, 2019 The overall experience with Como Sense has been a good one. Knowing that customer support is always available and they are ever working to enhance our experience with the product has been a comfort. Knowing that they want the product to have a long relationship with the customer also assists us in making future decisions with the software. Pros What we like most of the ease of use and functionality. The customization of an app tailored to your needs as a not-for-profit business is a grossly, underutilized tool. We like the search features, reporting featuring, and ease of customizing a campaign - all right at your fingertips! Also, our experience in working with our customer rep directly has been awesome!! Cons The most frequent issue we experience is the communication between our POS host and this software. It has been addressed and the partners are constantly looking for ways this can be enhanced. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Amanda R. Management ### "The functionality of this software is very useful, and customer service helpful." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2018 Pros We like the fact that this software is able to keep track of our rewards members in real time. The ease of using this product for our customers has been great. The customers who do choose to interact with the online app, have had very little issues. If any issues have arisen, the como team has always been able to help us resolve things in a timely manner. As an administrator and back end user, it has been nice to be able to look deeper into the various customer & sales statistics made accessible through the software. I have recently started to navigate sending push notifications directly to the customers, and look forward to scheduling our first "flash sale". Cons When changing our existing rewards system (via quickbooks), we encountered several hiccups with failure to import existing customers successfully. However, the como team was always there to assist and find a resolution. Most days, between 3-4pm, we encounter a system "black out", where we are unable to look up customer accounts and attach them to transactions. We have called the como team twice about this issue, and were told that there was some glitch happening in the como cloud. This does not happen every single day, but still occurs randomly a couple times a week. Each time we have had issues with attaching existing members to a transaction, we have called the como team and they have assisted us with the corrections to be made to the customer's rewards. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LV Laura V. Customer Relations Food & Beverages ### "Easy transition to a new reward program who brings benefits to our business and customers!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2018 Increase sale! Pros Very easy to use, understand and make changes. The team at Como Sense is very professional and they help as soon as possible with any questions or problems. Customers are very happy to get their rewards more often and benefit from promotions. Cons Using this software from the past 6 months I can't tell yet what needs to be improved but I will let them know if will be anything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LT Lesli T. Director of Marketing & Online Sales Food & Beverages ### "An evolving product that is always finding ways to become better and help our business grow." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 23, 2018 We really like being able to see how much more our members spend in our stores than non-members. This is a huge incentive to our sales team to push this product. Pros This software is constantly getting better and offering more benefits. The support has been unmatched and they are always available not only to help but to accept your suggestions and feedback. The dashboard is relatively easy to read, easy to customize and provides really important data. Managing our customers rewards points among 3 stores is so much easier with this one centralized piece of software. Cons We would love for it to connect to Shopify so it could provide points to our online shoppers. The system is so specific in looking up names that using or not using capital letters can inhibit the search. We are limited on our 'look up' options when a customer is trying to locate their information on their app. Many would like to look up their account with their email address and this isn't an option. Finally, a full integration with AccuPos would be great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jean I. General Manager ### "Our customers love our new loyalty program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2018 We are able to have a more personalized experience with our customers and gather data to help us expand our business. Pros We are able to capture customer data to help us grow and compete with the online giants. Our company is expanding and the analytics help us determine where our customers are coming from and what they are buying. Cons Separating our locations for billing and access to the management console is an issue at this time. They are working with us to get a solution in place. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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